Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Killeen
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Scores according to KAYAK customer reviews
Cons: "Nice Flight"
Pros: "The crew was great"
Cons: "All seats were booked, no covid-19 social distancing"
Cons: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Pros: "A bit more legroom than united airlines. Tvs were a plus. The service was excellent and they give you a full can of soda instead of just a dram."
Cons: "Nothing really it was a great value for the price."
Cons: "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
Pros: "Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time."
Pros: "The entertainment system is pretty cool and complete. There seems to be more room on coach."
Cons: "The usb charger for my seat didn't work. The power cord kept falling off."
Pros: "Like clockwork. New plane."
Cons: "The flight was delayed for hours, and I am still trying to get to lax. All due to the pilots being too tired to fly, and due to maintenance. I would of appreciated checking into a hotel room a lot earlier than I did due to vague communication. I’m exhausted with only 2.5 hours of sleep."
Pros: "Starters, the flight was co coached with American airlines which is one of the worst airlines I've traveled so far. They lost my bad, and so far no one can help me locate it. Changed my flight without noticing me, made me run around the airport like crazy trying to catch the connecting flight just to find out that AA airlines already changed my itinerary."
Cons: "Everything. Poor service, rude flight attendants, unhelpful staff."
Cons: "the fact that they rushed everyone only to have you wait in the ramp"
Cons: "Flight got delayed which caused me to miss the last flight for my connecting flight."
Pros: "on time"
Pros: "Check in"
Cons: "Missed connection"
Cons: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Cons: "Unexpected extra charge for checked bag. We only had one each but paid $100! We booked 6 of us and 4 didn’t pay but my husband and I did. Don’t understand!"
Cons: "I'm 6ft2in not enough leg room"
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Cons: "Flight was 3- 4 hours late No food No reimbursement"
Pros: "Great service"
Cons: "Food was dreadful and plane was very cold and that was in first class"
Pros: "Roomy seats"
Cons: "Long wait for clearance"
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Pros: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
Cons: "Not much leg room, seats are narrow."
Pros: "Customer service in general"
Cons: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
Cons: "one staff member was extremely rude when asked for another beverage."
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Pros: "It was quick and easy."
Pros: "On time"
Cons: "No leg room, hot plane, airline staff is friendly but clearly bored."
Cons: "Missed my connection in London due to a computer malfunction that took over an hour to remedy. In getting to London, I was automatically rebooked, but with a flight that got me in 10 hours later than expected. I asked customer service about alternate flights, with or without connections, that might get me in earlier, but was given a quite curt, "that is not possible," and turned away. Even if that was the case, which seems unlikely given the multiple other flights arriving in Luxembourg from European airports earlier in the day, it was not particularly friendly."
Pros: "Flight was smooth and comfortable."
Cons: "I didn't find the crew very friendly and often don't on AA. Boarding was difficult as the agent was difficult to hear/understand."
Pros: "crew was kind and helpfull"
Cons: "They lost my luggage for 6 days. Also a 18 hour layover just the little things that makes the difference in travel"
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Cons: "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."
Pros: "Tvs on last flight"
Cons: "Overnight delay in Dallas."
Cons: "Internet is kinda hard to get connected to sometimes."
Pros: "Flights were on time and smooth. Some of the planes were fairly new."
Cons: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
Pros: "The crew and all employees were very nice and did their best to ensure that my travels went smoothly. The flight was not so comfortable but I didn't mind much. Over all good flight"
Cons: "Paying extra for seating"
Cons: "They made us change gates 20 minutes before boarding. Crew was late because they were coming from another flight. Lost my baggage and when you call customer service, their system is either not working or you are on hold for ever."
Cons: "Having only 35 minutes to change planes due to cancelled initial flight. Miserable at best experience."
Pros: "I received help from the staff at the airport when I wasn't sure what to do."
Cons: "My flight was changed a few times so I was sitting in the airport for seven hours before I was even informed on which flight I would actually be on. Horrible experience."
Pros: "The flight was very smooth. No delays or last minute surprises."
Cons: "Person next to me didn't say much. Not the airlines fault."
Cons: "Flight delayed. Seats are not very comfortable."
Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."
Cons: "All 3 of my flights were delayed due to mechanical issues. GET IT TOGETHER"
Cons: "There was no proper social distancing and safety measures followed. The plane was packed and the flight was almost an hour longer due to excessive cargo according (to the pilot)."
Pros: "The price for flight was great. Layover was perfectly timed and didn’t have to wait long before boarding."
Pros: "the seat was tight and doesn't recline if the person behind you is leaning on it. wouldn't let us board because it wasn't the right group yet forcing us to stand on the side for 30 minutes until they started calling our group again."
Pros: "It was a mediocre flight. No frills."
Cons: "Seats could be more comfortable."
Pros: "Flight attendant hooked it up with a whole open isle of seating and free drinks!"
Pros: "We arrived safely"
Cons: "The plane was only 3 seats across, one seat, aisle, two seats. Very tiny!"
Cons: "It was repeatedly delayed."
Cons: "Taggged carry-on bag, claimed A/C had no space, when I boarded saw lots of bin space not used. I am on a transfer to Intl. fight, so in sFO had to claim baggage and go through all of security again"
Pros: "Nothing, The flight didn't happen"
Cons: "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
Cons: "Gate personnel was unable to direct my 77 year old mother where package claim was. Being unable to go to the gate without a ticket I was unable to assist her. She wandered for about 35 minutes before I could decipher where she was at and was able to direct her by phone. The gate personnel just told her to follow everyone else. What a thing to say to someone."
Cons: "Staff was very unprofessional looking. Hair hanging in faces, not dressed alike, and over weight to the point of touching both sides of the aisle."
Pros: "Curtial personnel"
Cons: "Late departures both ways."
Cons: "Same issue with boarding. Mass of people, no organization."
Pros: "Not much. We did arrive alive, which is the best part of it."
Cons: "First flight of the day took off late because of a mechanical issue. Couldn't they fix it during the night?"
Pros: "Free movies on the plane, because of errors."
Cons: "4 hour delays both ways. We missed our connection flight due to delays on the way home. That connection was the last flight out of that airport home. We ended up having to sleep in the airport overnight, because United wouldn't pay to put us in a hotel even though the delay was because of a mechanical error on the plane. Our 5 hour flight turned into a big ordeal."
Pros: "I liked that the crew was nice and caring."
Cons: "I didn't like the take off or landing."
Pros: "Upgraded to forst xlass minute and super glad I did. My flight company was the perfect stranger to talk like with and the flight attendant was quite lovely and accomodating."
Cons: "This is about my 3rd FC experience where the 2nd meal option was not availbale for everyone. other than that drink service was prompt and bountiful!"
Pros: "Staff was friendly. And,Handicap assistance was good."
Cons: "Check in was very complicated & inconvienent! They wouldn't accept my gift bank card. Then we had to pay for a card because they didnt accept cash either,& nowhere,to get,cash. My husband had to leave &get money out,which took a,half hour-no easy way to check in."
Pros: "Good flight"
Cons: "Too tight to sit in seat"
Pros: "Friendly atmosphere"
Pros: "Overall, the flight and crew were great. Thank you."
Pros: "Flight left on time and landed on time. Staff was nice and all went seamlessly."
Cons: "Wi-Fi and United app doesn't work"
Pros: "free entertainment system with movies, spacious seats and overhead space, drinks served, arrived early"
Pros: "Leg room"
Cons: "Staff in main cabin was nasty"
Cons: "Great flight crew"
Pros: "'Nuff said"
Cons: "Everything else was great!!!"
Cons: "lack of storage space overhead. cramped seating. old plane. no wifi or entertainment."
Pros: "Our first leg of the flight was great."
Cons: "My husband was upgraded to first class, but they wouldn't upgrade me. The rep at the boarding station was very, very rude as well. We will reconsider when it's time for the next trip. We do have a choice on who we fly with."
Pros: "Porter Service in Las Vegas. The gentleman who helped us was awesome. The rest of the crew don't even compare to the Japanese in service"
Cons: "why would you charge $6 for a 1.5 hour flight to watch TV. Didn't even have time for a movie..."
Pros: "The staff was wonderful, the flight was smooth, and everything was a relaxed atmosphere."
Cons: "Grinding and whining while plane in taxi- extremely loud frinding when landing gear engaged and disengaged"
Pros: "Flight was cancelled night before. Rep said impossoble to get him home the same day. Looking online there were flights available, just more expensive and doesnt follow their policy. Very disapointed."
Cons: "Inable to to rebook flight in same day because of "policies""
Pros: "Boeing 777; smooth flight across country."
Cons: "Plane late departing because of late arrival of aircraft. Literally no gate update announcements with explanations until within 15 minutes of boarding. Consequence: no food, and no explanation from cabin crew about menu change. Food choices then were unappealing. Movie selections were mediocre."
Pros: "Flight was on time; both ground and flight crews were pleasant and efficient."
Cons: "They were out of ginger ale, my beverage of choice :-)"
Pros: "Quick bording, organized. Smooth flight."
Cons: "On board entertainment lacked horribly unless you are willing to pay extra. And the on flight snack was a joke."
Pros: "Excellent responsive service start to finish."
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Cons: "Long waiting to take off other than that good"
Pros: "The flight from Charleston was uneventful"
Cons: "There was no problems flying from Charleston to Dulles"
Cons: "I have told the steward but she can't do anything about it, since it is technical problem."
Cons: "My flight was booked canceled then changed and rebooked without me knowing for a month later I was supposed to leave June 5th not July 5th I had to pay a extra $409 this trip cost me $781.00 for no reason I will Never use kayak again."
Pros: "Eventually the plane came and the flight was smooth sailing"
Cons: "They asked us to line up approx. 1 hour before the plane was ready for boarding. Everyone stood around and got frustrated because no information was communicated to the passengers. No one knew where the plane was or when we would board."
Pros: "The Airbus 380 was nice"
Cons: "Lost our luggage took 4 days to finally get it"
Pros: "Oh everything was great the crew ,the airplane have more space in the seats ..I ll give it a 10.."
Pros: "No issues ELP to HOU"
Cons: "1st plane felt and sounded like it was going to fall apart"
Cons: "The flight was cancelled and we had to spend the night in El Paso at our expense. Then had to get up at 4:30 the next morning to catch our rescheduled flight."
Pros: "It was just GOOOOD"
Pros: "The warning, update information."
Cons: "Needs to update quicker, because i did not know some of my gare numbers. That was not provided. The TSA was not nice at all, they were rude. The line was insane long."
Airlines flying from New Mexico to Killeen have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Killeen
Masks required on board, masks provided on flights from New Mexico to Killeen
Social distancing seating
Middle seats unavailable to book on flights from New Mexico to Killeen
Testing for antibodies, testing for symptoms for flights from New Mexico to Killeen
Waiving of change fees. Search flexible flights from New Mexico to Killeen