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Flight from El Paso to Madison Truax Field
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Top 4 airlines serving New Mexico to Madison Truax Field

Scores according to KAYAK customer reviews
DeltaOverall score based on 31501 reviews
Airline reviews

Snack/food offerings are a little mediocre nowadays!

Read more about Delta

Snack/food offerings are a little mediocre nowadays!

Everything was efficient. Plane left on time and arrived on time. Good weather and a smooth flight.

Food was disappointing.

We landed at 8:30pm and did not deplane until 9:45pm. We had to take busses to a terminal gate. It was awful.

Pros: "The crew and the quick boarding"
Cons: "There still needs to be more room in the cabin and comfort plus. And not only just for leg room but also arm room"
Pros: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Pros: "Fast boarding, quick flight, friendly attendants."
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Cons: "Wider seats, more leg room"
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Cons: "Disembarking could be more efficient"
Cons: "the flight was delayed and so I missed my train home"
Pros: "Crew"
Cons: "Delays"
Pros: "The staff was friendly and helpful"
Cons: "Outlets to charge my electronic devices for the long flight"
Cons: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Cons: "Seat didnt recline and very tight between passenger seats"
Pros: "The attention to detail from the crew, and the friendliness"
Cons: "Cramped"
Pros: "Friendly crew."
Cons: "Flight was fine."
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai."
Cons: "2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed."
Pros: "On time."
Pros: "The chargers worked in neither airplane."
Cons: "The chargers worked in neither airplane."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Pros: "Friendliness of attendants. Quality of snacks."
Cons: "Hip room. Leg room."
Pros: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Cons: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Pros: "Flight attendants were wonderful, seats were super comfortable"
Cons: "Lateeeeeeee so so so so lateeeee"
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Cons: "The bulkhead sears had no electrical outlet"
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Pros: "First class service and seats"
Cons: "Lost my bag... very frustrated. Nobody at the baggage claim would give us an answer, they said there might be more bags coming... Then they ran away. We finally wind up at the last bag office and they began the process... We still are waiting for our bag, 14 hours after reporting it missing."
Cons: "All went well"
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Pros: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Cons: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."
Pros: "Everything went smoothly."
Pros: "The trip was short."
Cons: "I didn't care for my engine only window view. Nor did i like that the crew barely served refreshments (other airlines have zero issues with this on a DTW-MDW or ORD with a larger plane and equal amount of flight stewards). The route was also akin to being on a rough patch of sea for an hour."
Pros: "Crew"
Cons: "No entertainment"
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Pros: "The complimentary entertainment was great, made the flight enjoyable."
Cons: "The con was the need for a connecting flight and the second plane didn't have the same perks."
Pros: "The plane was large enough to be comfortable and to moderate the effects of turbulence more than the smaller plane I was on to NYC. The flight attendant was very warm, fun and personable. I enjoyed being able to watch a movie on my phone through the go go app. It was a late flight so I appreciated the lights being turned off."
Cons: "I wasn't happy with the seat selection being made for me at the gate--I was in the loudest part of the plane in the rear. I wish there had been a better selection of snacks, my flight into NYC had many more options."
Pros: "smooth landing, little turbulence and very accomadationg staff. Plane was clean and comfy seats. My youngest had not been on plane in quite some time, and the flight attendants my her very at ease"
Pros: "Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great."
Pros: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Cons: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"
Cons: "On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened."
Pros: "Seats, video and overall comfort are all very nice on the new 900's."
Cons: "Nothing."

USB plug did not work in-flight and it seemed super bumpy from start to finish. Not sure if it was because it was a much smaller plane, but I fly generally 2ce a week for work and this was by far the bumpiest and wobbliest(not sure if that is a word..haha) I've had this year. Also, in Albuquerque the gates shifted from what was on the boarding pass to what was in the terminal which caused some confusion. Then landing in Austin for my layover to Tampa the flight was delayed and then back on time on the in-app boarding pass, the gate changed too and when I got to the gate my flight was not posted. I thought I was going to miss my flight because it was supposed to have been boarding right then and I couldn't find the gate for my flight. Finally someone showed up to the desk and I was able to ask, and she confirmed that it was that gate and was delayed. There were several of us going to Tampa that were a bit stressed and confused. After all was said and done we were delayed about an hour, but it was the confusion that made things so much more stressful. I like to fly American quite a bit, and have a MC as well, and although there have been some delays, which I understand will happen, I haven't experienced this level of confusion.

Flight was delayed one hour due to a mechanical issue.

Cons: "American is poorly prepared for day long delays."
Pros: "Everything"
Cons: "Nothing"
Cons: "No food or beverage service during covid-19"
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "The pilot, crew, etc. was all good. Boarding was great, as was deplaning. There was a lot of communication."
Cons: "I'm a tall woman and I was never more cramped. I think in a long flight such as this 2.5+ hours, they should not be using American Eagle jets. They are so tiny and my neighbor and I were practically on each other's laps."
Pros: "Everything was great."
Cons: "Nothing. It was smooth and efficient."
Pros: "Customer service was excellent"
Cons: "Great service always"
Pros: "Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay."
Cons: "If the seat hadn’t broken and delayed our flight by 20 minutes"
Pros: "Nothing."
Cons: "Everything."
Pros: "Seating, nice personnel"
Cons: "Long layover in Chicago"
Pros: "One of the ladies working was very unhappy with life. The other lady was kind and delightful."
Cons: "The air vents did work. So very hot on board. Timing of boarding and landing was great. Some turbulance during flight. Here's the kicker my first fight was delayed and my luggage was stuck in Dallas! My luggage did appear at my house in the middle of the night. Is that a good use of resources?"
Pros: "Nothing spectacular, but nothing bad."
Cons: "3 hour flight and no entertainment options. Disappointed with that."
Pros: "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
Pros: "Flight attendants were excellent. Communication from the flight deck was good as well"
Pros: "Leaving on time"
Cons: "Snack selection could have been better. Gluten free options."
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Pros: "Comfy seats and legroom in first class"
Cons: "Expected more than cookies for food in first class."
Pros: "by airlines"
Cons: "flying next day trough LAX"
Pros: "nothing"
Cons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."
Pros: "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"
Cons: "3 hours late leaving Dublin, with poor communicstion on the monitors as to gate info. not to mention the lateness."
Pros: "Food - What can I say about pretzels except "Okay"?!"
Pros: "Finishing my flight, being able to say I'll never fly American again."
Cons: "Without notice or warning, I was required to pay $200 for my dog, tranferring from Alaska Air, to ride in cargo for the 2nd leg of my trip. My fare was approx. $84. They would not accept cash, but made me spend another $5 on a "gift card," because I don't own credit cards. Rude, uncaring, marginally competent ground crew."
Pros: "Nada."
Cons: "I have never been treated as poorly as I was by the old biddy that physically took the guitar out of my hands as I was trying to board the plane today. I travel as a professional musician at least once a week and I’ve never been threatened with arrest for having an instrument on my person."
Pros: "Crew was friendly and helpful. Boarding process was pretty quick."
Cons: "The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off."
Pros: "crew friendly"
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Pros: "Upgrade"
Cons: "No food"
Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Pros: "Nice people to fly with"
Cons: "nothing"
Pros: "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
Cons: "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."
Pros: "everything fine"
Cons: "having to gate-check our hand luggage"
Pros: "Great staff. Arrived very early. Smooth flight ."
Pros: "On time"
Pros: "."
Cons: "short flight herded like cattle. not much about it"
Pros: "On-time arrival"
Cons: "They lost a bag and then took nearly an hour to do the lost luggage report. Handoffs among three staffers (one disappeared)."
Pros: "*finally* getting rebooked"
Cons: "The aircraft was downgraded, so there were 12 "overbooked" seats. The flight was delayed several times, with each new delay only being acknowledged after the previous departure time had already passed. Eventually, the flight was "delayed" to 3:15, but then it was bumped BACK to 2:45, so one woman ended up missing the flight because she had gone to the lounge based on the 3:15 departure. I accepted a voucher, but as the original flight kept getting delayed and I couldn't receive the voucher until the doors closed, I almost missed the flight I was rebooked on. If airlines would just communicate better (e.g., tell us there's a delay *before the departure time has passed*), people would be much more willing to deal with the hassle."
Cons: "The information of code share was not I was expected to fly with JAL..."
Pros: "Almost on time"
Cons: "Boarding process, PA system volume very low at PHX"
Cons: "The AA station in Madison (MSN) is notoriously SLOW in downloading bags from the plane and getting them to the baggage claim. So far this flight ot is about 30 minutes from when the plane pulled into the gate and still no bags yet."
Pros: "Met expectations. Landed early."
Cons: "Seats harder than expected"
Cons: "Plane needs updating. Pretty outdated and dirty"
Cons: "Delayed because of cleaning crew showing up late.... Totally avoidable. Gate crew was not helpful"
Pros: "Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it."
Cons: "The third party agent,, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded."
Pros: "Remodeled plane style"
Cons: "Liked it"
Pros: "On time, upgraded at Dallas"
Cons: "Couldn't get my boarding pass. My name was wrong in your system, had to go to American Airlines desk for assistance and the attendant couldn't locate my name. There was a service attendant at the Alaskan airline service desk."
Pros: "Once arrived all was fine. Once arrived all was fine."
Cons: "Being Over hour late. Updates kind of slow. But really hot on the plane"
Pros: "Entertainment available."
Cons: "overall good."
Pros: "Flights were delayed due to hydraulics issues, they got it fixed, turned it around quickly in Denver, made up time in the air, and got us in 20m early."
Cons: "Not sure why they add basic economy passengers to middle seats between others when there are open rows in the back. Would seem like they could set up the system to assign people to seats in the aisle/window first and then start putting them in the middle. We all moved before takeoff, but it would make things quicker and easier if they assigned seats in a more logical way."
Cons: "The flight was delayed over an hour. Because of that, I missed my appointment."
Cons: "It turns out that this flight was delayed, so I would have missed my connections. Huge thanks to the gate agent from United who rebooked me to San Francisco and from there to Frankfurt and then Prague."
Pros: "The crew made up for the delay."
Cons: "The delay and the communication were awful."
Pros: "Because we took a bus to the plane boarding was fast - no boarding groups just whomever got off the bus first (me) got on first (me). I love the small planes with one seat on the left and 2 seats on the right. It's great when you don't know if you want aisle or window, you can get both in one."
Cons: "Newark Airport is the worst, and that is not United's fault. However, I'm new to the experience of 'boarding' onto a bus that then takes us to load onto the plane from the Tarmac. Small plane - no frills like wifi, magazines but still a 2+ hour flight."
Pros: "Nice crew"
Cons: "Waiting on the tarmac after loading was too long. There were so many young children on this flight. Loading bags? Really? 1 hour late after boarding on time? Not cool."
Cons: "Baggage took a long time to come out. Meanwhile they had the buzzer going non-stop to announce the bags for the entire time from when we got there until they started the belt. It’s around -10 degrees outside so the guys getting our bags are saints and the delay is to be expected, but the buzzer..."
Cons: "They charged me extra for a carryon, my flight was delayed, and they made me miss my connection by holding us on the tarmac for 40 minutes. Two hours waiting in line to rebook the flight for 3pm the next day. No hotel or transportation recompense. United made an enemy for life."
Cons: "Over booked flight"
Cons: "45 minute delay due to passenger self-injury, then turned around half-way across the Atlantic due to another passenger medic."
Pros: "crew was friendly. flight was on time. everyone at united, from the people checking me in and taking my bags to the flight attendant were incredibly friendly. I appreciated that--so many workers make a bad situation worse by being rude to their customers. I truly felt that United workers were happy to help."
Cons: "the size of the plane. wow, is it small!"
Pros: "Breakfast"
Cons: "Pilots driving waaaay to fast"
Cons: "Nothing"
Pros: "Quiet and comfortable"
Cons: "No movie or tv"
Pros: "The window seat"
Cons: "Rude crew- not service oriented"
Cons: "Everything"
Pros: "Check in was super easy. Seats are tiny. The screens on the backs of the seats are annoying, with nothing worth watching."
Pros: "Horrible"
Cons: "Everything"
Pros: "It was fine. I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Cons: "Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin."
Pros: "Everyone was quite friendlly and personable, especially our flight attendants."
Cons: "It was hard to hear the captain over the speaker. The inflight entertainment was expensive"
Pros: "I was pleased that I was able to carry on my small suitcase. The flight was on time and in the same Concourse as the previous flight I needed. That allowed a tighter layover to work seamlessly."
Cons: "I want a nonstop flight from CLE to MAD"
Cons: "2hrs late"
Pros: "Pleasant crew"
Cons: "For the second time this trip our seats were changed and we were separated seating both of us with strangers after we had chosen our seats at the time of the ticket purchase"
Cons: "Water only"
Pros: "All the United personnel from gate agents to pilot and crew were very nice and pleasant and friendly. They seemed to take pride in their work."
Cons: "I am tall (6' 4") and the seats are still too cramped. Would a 1/2" more really lose millions of dollars per year. Stop treating people like sardines."
Pros: "We departed on time and arrived at least half an hour early."
Cons: "The seats lacked those tabs on the side of the headrest that fold forward to help hold your head while sleeping and little leg room."
Cons: "No outlet to charge my phone"
Cons: "Seats could provide lower-lumbar support."
Pros: "Excellent crew"
Pros: "On time, ahead of schedule"
Pros: "Nothing"
Cons: "Everything, United blows"
Pros: "Biggest hassle of many flights these days is dealing with on board luggage. If people insist on bring all luggage into the cabin, they should be required to have one piece under the seat and only one overhead."
Cons: "Drives me nuts to find there is no gate available when we arrive."
Cons: "Everything was great"
Cons: "Seated in last row no recline on chair!"
Pros: "These days we can all admit flying is not what it used to be before 9/11. It's still professional and curtious, but the awareness and appreciation of passengers has dwindled. Stewards and stewardesses go through the motions and do just what they need to do not more. The pilots got the plane to its destination well within the time sometimes even a half an hour early. But sometimes being that early means sitting on the tarmac for 40 minutes which cut it close to missing my next flight. Flights used to offer blankets if passengers were cold. If the plane is not full they do allow passengers to move seats to be more comfortable. The complementary beverage is still always a nice touch but seconds aren't offered and cups are often taken before they're finished. It would be nice to see our country's airlines go back to a little more awareness and appreciation for one another, and work to improving their levels to above satisfactory. The flight was supposed to have entertainment viewable on personal devices but going through the app to select something was told this flight didn't have access. Overall it was satisfactory."
Cons: "It was a little too cold on the plane. Blankets weren't offered. The food while it looked delicious needed to be warmed and the only option was coffee for warming it."
Pros: "Same as above"
Cons: "Same as above"
Cons: "all flights from Madison to Chicago ended up being canceled, but they did not tell us until around 430pm. I ended up having to take a bus after waiting in the airport for 4 hours. If I had taken the bus as soon as I arrived I would not of missed my job interview."
Pros: "Quick flight back home, crew understood my needs of having to move 18 days from acl replacement surgery."
Pros: "Nothing"
Cons: "I had problems from the beginning of my flight to the end. My plane got canceled because they did not have enough Staff. I wasted a whole day of my vacation, waiting on flights"
Pros: "My flight was delayed by a day due to the engine problem."
Cons: "Got a voucher for a hotel that was of very poor quality. I made my own rebooking. Otherwise I probably would never leave ABQ."
Pros: "Crew were fine."
Cons: "Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong."
Pros: "I think Topeka was her name. She was a very good flight attendant"
Cons: "The gate changed after we checked in which was only 30 mins before. Almost missed the flight because we were waiting at the wrong gate. Earlier and accurate description of gate is what is needed. Or someone from united to visit the other gate and announce there is a change to help people out"
Pros: "I liked the price and the time of departures."
Cons: "I didn't like that my flight got canceled and rebooked 3 different times. My final flight got delayed 8 times. I, a 22 young woman traveling alone, got stranded in Washington traveling from New York at 1am because of weather. United didn't give me money for a cab, couldn't help me with a hotel since they were all full and told me they wouldn't be refunding my pet deposit or help with my next flight out pet deposit. I wish I could give them less than 1 star overall. They didn't care about my well being or safety at all. Very disappointed United"
Pros: "Nice flight attendants"
Cons: "Cramped seating, seat would not recline at all. Departure delayed due to poor airplane maintenance."
Pros: "Plenty of leg room but I had the very back seat so it doesn't lean back"
Cons: "The very last seat doesn't lean back because of thewall."
Pros: "My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others."
Pros: "Nothing"
Cons: "-Was a United flight despite being billed as Lufthansa, I always try and avoid United as I have had bad experiences in the past. -Was unable to choose seats online. -Upon check in was told that only middle seats were available for my partner and I away from each other even though we showed up 6 hours early in order to get good seats as we couldn't check in online. -We then paid extra to get seats next to each other (250 bucks) and the entertainment systems in those seats were broken. -When we told the flight attendant staff they said there was nothing they could do and were rude. -When trying to explain the situation to United Customer service they were also rude."

Laziness from the gate to the flight crew

Pros: "Flight was on time and very smooth"
Cons: "Everything was great"
Cons: "More room. Had to switch to a smaller plane because of mechanical issues"
Pros: "The whole service was excellent!"
Cons: "They lost my luggage and I’m still waiting for it."
Cons: "I could not go on the trip due to medical reasons and submitted the documentation. Spirit refused to reimburse me and said they would give me a voucher to fly in 30 days although my doctors said I could not fly or travel due to being on a heart transplant list and wearing an lvad to keep me alive. Flight net also refused to reimburse me. I will never use kayak."
Pros: "That the flight wasn’t full"
Cons: "Seats were uncomfortable"
Pros: "Nothing"
Cons: "Being told upon arriving 35 minutes before ticket time with zero luggage to check in that the doors had already been closed and I wasn't even allowed to check in and had to forfeit my ticket -- on Thanksgiving morning. Then I was told the time on the ticket was the time the plane would be in the air, not the time of take off -- how in the world are we supposed to figure out the take off time from that?!"
Pros: "Flight took off on time and was a great flight. Have flown Spirit many times and have never had a problem"
Cons: "Boarding, like most flights now, is a cattle call."
Pros: "My flight heading to my destination was the best flight i've ever had. I've never flown first class before but inregards to the size of the seat i had on my very first flight with Spirit, it felt like first class. Huge seat, legroom, and next to the window...PERFECT!!"
Cons: "The fee for a check-in bag, $50 each way, is flat out wrong. It will certainly hinder my flying with Spirit in the future."
Cons: "There was a lot of turbulence and the flight was delayed. The pilot made up a lot of the time, however."
Pros: "My name is Pedro L. Maldonado Bosque This is the best and friendliest airline that I have ever been on. The staff literally makes you feel like family. Thx will see you guys soon."
Cons: "A little more room. But dont we all. Really nothing nothing nothing"
Pros: "Nothing to start they couldnt find my revation"
Cons: "After wasting 40 minutes waighting to find my reservation they lost my credit card . It fell inside the counter they call manager they took a part the counter and they couldn't reach it. This is my last time traveling from spirit. The flight was delayed i was soposed to get in the airplane 2.00pm we didnt start bording untill 6pm. It was awful"
Cons: "I HATED that I had to pay $55 for a carry on bag. That definitely DID NOT make up for any savings (which I don't think there were) for flying with Spirit. I also HATED that they don't feed you and you have to pay A LOT of money for even basic snacks. I'm NEVER flying with Spirit again. Also, seats were so small....there was hardly any space."
Pros: "The crew was friendly and the planes were new."
Cons: "The flight was delayed by an hour and no explanation was given for the reason why. Also, there was very little leg room and I don't think the seats reclined."
Pros: "The crew was very good. We were kept up to date with what was happening and were able to deplane after one hour waiting on the tarmac."
Cons: "two hour delay due to problem with hydraulic system . I understand how essential this is to the operation of the aircraft, but wonder if it indicates problem with routine maintenance."
Pros: "Fun, friendly atmosphere and great prices."
Cons: "The service,"
Pros: "Nothing"
Cons: "Everything"
Pros: "Nothing"
Cons: "Seats are basically plastic lawn chairs. By the time you pay $40 for your luggage there was no cost savings."
Pros: "Plane left the gate early...why? Because they charge for carry on baggage and that's fine with me. The chaos of getting on and off the plane is reduced by 90% when people aren't trying to smash bags in the bins above the seats. I fly spirit often and it's not unusual for the plane to leave the gate early for this reason. They also charge for food on the plane....about a quarter of what you pay in the airport...people are so concerned about paying a nickle for food and carry on bags, they don't see how they save time and money. great business model spirit."
Cons: " can tell I'm a Spirit fan."
Pros: "On time"
Pros: "Everything"
Cons: "Small planes, no entertainment, they charge for everything even bags. Not happy with the service at all"
Pros: "Nothing"
Cons: "Received 18 or more emails throughout the day showing delayed times. Once I arrived at airport, the flight was cancelled"
Cons: "Hidden bag fees were not disclosed And it created a very stressful trip. I have never heard of a company charging for carry on bags!!!"
Pros: "Realmente NADA,."
Cons: "Todo lo cobran, el ahorro en tarifa sale MAS caro, la atención a el cliente es pésima, los funcionarios no están dispuestos a ayudar,es el colmo que cobren por la maleta de mano que va en cabina, hasta el agua la cobran."
Pros: "Nice flight attendants"
Cons: "Two hours delayed. No running water so could not wash hands in bathroom or have tea/coffee."
Pros: "The service was pretty good."
Cons: "Everything was great for the price"
Cons: "There was a very entertaining flight attendant onboard. Even though the flight was an hour late (and I had been notified early by the airline) they managed to load that flight in less than 20 minutes. The flight attendant had everyone laughing and in good humor"
Pros: "Cheap fare"
Cons: "Have to pay for anything beyond ticket"
Pros: "Cheap fares: purchased the tickets a few days prior to flight and the rates for an overnight round trip were very affordable. Planes are new. The ground staff and crew were personable and friendly. Minimal delays for take off."
Cons: "Seats are a hair away from bench seats, the rows are packed closer together, seats do not recline (thank god), you need to buy everything from a seat assignment to water on the plane to drink. The luggage took more time than necessary to arrive at the carosel. The up sell for "greening" seemed a bit cheeky"
Pros: "Arrive 45 minutes prior to departure and they close the door of the flight. When I was checking in they announce I couldn't no longer check in... 45 minutes prior to departure that's very unfortunate. I had to purchase a very expensive ticket with another airline because I couldn't afford to flight the next day. The very next flight. Pitiful"
Cons: "I use to be please with the device dog treatment I receive before"
Pros: "nothing bc i didnt get the opertunity to fly."
Cons: "i never made it home because my flight got "cancled" tbh i think they just gave my seat away and justjust came up with some lame excuse. im never flying spirit again. they dont deserve my money and you shouldn't sell their tckets throough your site"
Pros: "Nothing"
Cons: "The flight attendants weren't professional at all. I have never been on a flight longer than three hours that did not serve a drink to passengers. Nothing was given to passengers. I will never fly with spirit again."
Pros: "Quick flight."
Cons: "No space between rows of seats.can't recline seats."
Pros: "The plane didn't crash."
Cons: "Literally everything. They are the Bernie madoff of airlines."
Pros: "Luggage payments are terribly high."
Cons: "No offers for even water ."
Cons: "We missed the flight due to slow airport security, and when we got to gate the door had already been shut. We were not allowed on the plane."
Pros: "I survived"
Pros: "The only thing I liked was the price"
Cons: "Because of your delay I missed my ride to my hotel did not have the funds to pay for a ride because my debit card is in my cousin purse coming separate because I forgot it so because of that I had to walk from the airport to the Elara hotel you very very much and I am still walking as I'm talking and I was not a form of purchasing the ticket that I would have to pay for baggage separate so I would never fly again with them I'm booked through or with kaykaI'll go straight to the airport myself"
Pros: "Leg room upgrade"
Cons: "The attendant who booked us on the flight did not seek to go above and beyond in getting us home on time."
Pros: "The boarding process was the easiest part of the whole process. The crew was fantastic!"
Cons: "Hidden fees, if you don't check in on line your bag costs $50 and it is $55 for a carry on. $10 if you want to pick your seats. There is no complimentary snack or beverage service. Everything costs and I mean everything. You get what you pay for and then you pay more! Remember to check in on line to save yourself some money and time. Be prepared for no leg room and being really close to your neighbors. The good thing is that the seats don't recline so you don't have to deal with the person in front of you being in your lap. We had to use this airline for an emergency flight but if we had more time we would not have chosen this airline and I am sure we won't be using it again."
Pros: "I like the fact that the flight was very affordable, the crew was very accommodating. Everyone was pleasing and efficient."
Cons: "I did not like the fact that we waited on the tarmac an extra 30 minutes because the paperwork was not presented to the captain because of internal changes."
Pros: "The price Very nice crew"
Cons: "Delayed flight Uncomfortable seating Narrow isles Seats don't recline at all Too high prices for snacks"
Pros: "Not thing"
Cons: "Everything"
Pros: "Food and entertainment for me were NA... The crew were very friendly and nice."
Pros: "The price"
Cons: "The customer service was so terrible I would rather pay more to be in a more respected a irline. Never again and I will tell everyone I know about my experience how your staff handled the situation."
Pros: "Flight time was short"
Cons: "No complementary nothing no free bag to carry made ticket price deceiving."
Cons: "Left 1 hour late Very noisy"
Pros: "The cleanliness of the aircraft"
Cons: "The communication to passengers of boarding time. Or any last minute changed boarding times. the ability to check in early without needing to sign up to be a member!!!!!"

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Madison (MSN)United States

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