Daily cleaning, installation of cabin HEPA filters on flights from New Orleans to Mexico
|Flights to Cancún||1h 56m|
The cheapest ticket to Mexico from New Orleans found in the last 72 hours was $100 one-way, and $174 round-trip. The most popular route is from New Orleans to Cancún, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $95.
Mexico has not implemented any entry restrictions for air travel, but travelers arriving from countries affected by COVID-19 will be screened.
A completed "Cuestionario de identificación de factores de riesgo en viajeros" must be presented to immigration upon arrival.
There are no mandatory quarantine requirements currently in effect in Mexico. However, travelers showing symptoms of COVID-19 will be subject to quarantine.
All other info
The land border between the US and Mexico is closed to all non-essential traffic as part of COVID-19 measures. This is reviewed on a monthly basis. This closure applies primarily to tourism and recreational travel. Cargo, trade and healthcare workers will still be able to cross the border. Check with your closest US Embassy/Consulate before attempting to cross the land border.
There are currently 539,770 active cases of COVID-19 diagnosed in MX and 28,008 deaths as of Mar 6 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Mexico up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Flight was hot"
Cons: "Would have appreciated a heads up about needing to shuttle to the remote parked aircraft at the Seattle airport. The process itself was fine but everyone was just confused on what was happening and it’s always hard to hear the announcements via PA"
Pros: "Flight from New Orleans to Seattle was smooth and quiet."
Cons: "Since Alaska Air used an aircraft from Seattle to return to Seattle, mechanical issues created a seven-hour delay in departure. Alaska expected us to remain at the gate, even though they had no intention of replacing the aircraft that would take 5 hours to arrive ONCE it eventually left Seattle. Upon arrival in Seattle, we were told we could only continue to Anchorage by splitting up, each of us taking a different flight. I checked with gate agent because had received notification of ONE of my three bags being on the carousel at Seattle, rather than going to Anchorage. She assured me all three bags were going to Anchorage. Arriving there 19 hours after our appearance at New Orleans Airport, we found one of our bags had indeed been left in Seattle. 8 hours later, still no bag or call. Good thing there are a dozen Seattle to Anchorage flights per day."
Cons: "There was only one flight attendant who speak Spanish and lots of passengers needed help with filling out forms, this was way to much for him to handle and he tried his best."
Pros: "The crew was nice. Love the movies, they were great leaving SFO and on the return flight."
Cons: "Fix the tray in front of my sest."
Pros: "The crew was very friendly."
Cons: "I can’t think of anything"
Cons: "Not enough fruit & cheese boxes to reach past mid plane"
Pros: "The flight attendants were very nice and helpful."
Cons: "We can’t think of anything that could have been done better. It was a great flight."
Cons: "Two hour engine repair delay caused missed connection. But better than flying with faulty engine!"
Cons: "Flight delayed for no reason"
Pros: "Nice crew"
Cons: "The crew did it’s best but there was 2 hours delay due to issues at San Francisco airport."
Pros: "Everything was very good Thank you no complaints I like everything"
Cons: "No complaints"
Pros: "The overall service was excellent. The airline crew was attentive and positive."
Cons: "The check in was not open nor ready to receive people for the early flight. The airline must open at lest 4 hours before the flight to start the check in process."
Pros: "On-time departure, slightly early arrival Effective entertainment system with many choices"
Cons: "No live TV options (for news on election night)"
Pros: "The boarding was fast and easy. Since Alaska airlines have bought virgin and uses some of the fleet it was nice to have some free entertainment and leg room."
Cons: "Well food still not free except for the usual complementary drink and cookie. I think since you pay a lot for the flight plus baggage fees the least they can give you is better food."
Cons: "delays on both departure and arrival mobile boarding pass system did not work."
Pros: "The airline staff were so attentive and friendly, food options were tasty!"
Cons: "Crying babies :-( poor little nuggets didn't seem to feel good."
Pros: "On time departure and arrival"
Cons: "Would have liked better food packs. More cheese choices. Fruit. The Wisconsin salami was horrible"
Cons: "Premium and first class need to be updated and cleaned up. Food was somewhat edible"
Pros: "Very comfortable seating and humidity in the plane. The temperature was pleasant as well."
Cons: "We were only offered one small cup of a drink for a 4.5 hour flight. Additional drinks would have been better. Also, there were no headphones/earbuds available for the flight as they had run out earlier."
Pros: "Partnership with Virgin. Drink orders."
Cons: "boarding process didn’t go by the script and was a mess"
Pros: "Plane was nice, crew was fine. Slept most of the time, so not much to say."
Cons: "They screwed up my luggage causing me to miss my flight and wait 6 hours for the next one."
Cons: "I was sitting next to Lady. she spilled coffee on her self by accident. it was burning her skin but the lady didn’t help she just gave her some paper towel and she left. All she did was roll her eyes around and didn’t give her another extra coffee"
Pros: "I was sitting next to a couple that were all over each other the whole flight. The flight crew provided them with alcohol throughout the flight, even though they were loud and disruptive."
Pros: "No line at LAX"
Pros: "The full experience from boarding to landing was amazing"
Cons: "So bad customer service"
Cons: "I did my checking on line..i got to the airport at 6 am, tried getting my board pass i couldn't. I made line to get help and they told me it was too late. That i had miss my plane!! It was supposed to leave at 7am i had enough time, they said no..had to purchase another ticket for the next day pay $300 more. My family who was at the airport said that flight was delayed by 45 minutes anyway..next day got there at 5am we board the plane and it was still late we were supposed to leave at 7am didn't leave till 7:35am...i am for sure never flying with Alaska airlines anymore..."
Pros: "Wide seats and head support."
Cons: "First class in Alaska is put to shame by first class in Virgin. I was expecting seats to recline a lot more, for there to be lumbar support, leg support, blanket, pillow, and at least food that was vegan (lactose intolerant)."
Cons: "Stolen items from luggage"
Cons: "They cancelled all my flights and rebooked me on flights with layover between 6-12 hrs. I had to book with Southwest in"
Pros: "No crying babies and outlets at all seats."
Cons: "I wish the seats reclined more or had more padding."
Pros: "Friendly staff"
Cons: "Overbooked flight, moved to isle seat instead of window seat which is incredibly uncomfortable for a person of my stature."
Pros: "We boarded early, landed early, I got the whole row to myself what more could a girl ask for?! The flight crew was very kind and helpful, I was very comfortable and felt safe."
Cons: "Watching my beautiful state of Montana burn from the air."
Pros: "Quick, efficient, courteous."
Cons: "I have no complaints!"
Pros: "The service was good"
Cons: "The fans in the plane didn't work at all so it was extremely uncomfortable for me. I'm an Alaskan I think it make more sense to be cool and cover up if you get cold. If your hot there is nothing you can do about it, it ridiculous."
Pros: "Exceptional flight crew - attentive and friendly."
Pros: "Everything perfect, congratulations to all personal and companie."
Cons: "Not, everything is perfect"
Pros: "The crew members were outstanding!!!! They were all always smiling g and trying to help."
Cons: "The people when you get your boarding pass . One lady in particular was very rude not helpful when her job was to assist people getting her pass .she was not helpful not only to me but to 2 elderly ladies. She did nothing to gour out of her way tof help. Instead of hearing the problem she would immediately send the to the assistant booth creating a longer line.. this person should definitely not be in contact in any customer service areas.."
Pros: "The flight attendants are always as accommodating and kind as possible. I was flying with my cat and they made sure put me in a row where nobody was allergic to him, and checked on us several times to see if they could help in any way."
Pros: "On time."
Cons: "Cramped cabin"
Pros: "I appreciated the staff's friendliness."
Cons: "I did not appreciate receiving no form of compensation for a delay causing a missed connection and being left to fend for myself for 7 hours."
Pros: "Love this airline! Great experience."
Pros: "I like the service, especially with wheelchair assistants. fin fly Alaska again ."
Pros: "Easy and convenient check out"
Cons: "Nothing wrong been a customer for a long timr"
Pros: "Newer plane, extra overhead storage."
Cons: "Alaska's free inflight entertainment options are poor."
Pros: "Quick and efficient boarding. Flight crew was great. Everything was on time!"
Cons: "It was a short flight so I understand why we didn't have a larger range of beverage choices and entertainment. Good flight!"
Pros: "Crew assistance"
Cons: "Entertainment didn't work My seat back didn't work"
Cons: "See previous"
Pros: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Cons: "Drink and snack service, but captain was concerned about "bumps""
Pros: "Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline."
Cons: "So uncomfortable with tiny seats"
Pros: "See previous comments"
Cons: "See previous comments"
Pros: "Everything was good."
Cons: "All good"
Cons: "the food"
Cons: "Hand out headphones, my phone doesn’t have compatibility."
Pros: "price great; direct flight;"
Cons: "Flight delay"
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Pros: "All was great"
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Pros: "At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!"
Pros: "Amazing crewkeep"
Cons: "Keep going"
Pros: "The movies were entertaining"
Pros: "Boarding was fast"
Cons: "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Pros: "I liked that I was able to check my carry-on to for free"
Cons: "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Pros: "Excellent check in and boarding service"
Cons: "Cleaning of the airplane could be done better"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Almost everything."
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "Free movies on plane, quick boarding! Ok time :)"
Cons: "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."
Pros: "I liked getting home"
Cons: "I didn’t like the delays without warning or any benefits at the end."
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Pros: "Quick and everyone was friendly"
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Cons: "They lost my luggage."
Cons: "The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process."
Cons: "If some takes up two seats , then they should buy two seats. Very simple"
Cons: "There was no gluten free snack option."
Cons: "My suitcase was ruined."
Cons: "Extremely long queue"
Pros: "Good service, on time, clean planes"
Cons: "The commuter Jets seats are really small unless you pay for Delta Comfort"
Pros: "Se had a Nice menu on board"
Cons: "No food to sell on board"
Pros: "Free pretzels and drink"
Cons: "Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable"
Pros: "The fact that there were no delays!"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Cons: "Hand sanitizing wipes on board."
Pros: "Awesome crew. Comfortable seats, legroom."
Cons: "No snacks? Flight was delayed...making me miss my shuttle home"
Pros: "The check in was really smooth and fast. The crew was amazing."
Pros: "Very comfy, roomy seats. Helpful, welcoming staff. Great take-off and landing—very smooth."
Cons: "It would be nice to have TV’s in the seats for longer flights."
Cons: "More room!"
Pros: "The pilot was great and excellent landing for a safe return home!"
Cons: "Check in and baggage fees"
Cons: "Plane 2 1/2 hour delay"
Pros: "The price was perfect and suited my needs. Very friendly staff. Thank you"
Cons: "I cant think of anything to complain about. My trip went very smoothly"
Cons: "2 hour delay, extreme turbulence, pale was less than half full and every one was seated next to each other with lots of seats and rows empty."
Cons: "Much less leg room than previous experiences with this airline, they also recently added up charges for seat selection and carry ons. Most uncomfortable seats I have ever been in on any flight."
Cons: "Communication was terrible. Never was able to get a receipt for the add-on charges that I wasn't expecting..."
Pros: "They waited 15 minutes for a passenger who was late getting to the airport. This caused us to miss our connecting flight and they couldn’t help us."
Cons: "Plane dirty Staff was acting weird"
Pros: "Fare good but hated having to pay extra for seat"
Cons: "Food and entertainment were non-existent. They used to give away and then sell cheeseburgers that were fabulous, but no longer. T flight was 12:20-3:00 so should have had food option. Also they should board window seats first. I had to disrupt a couple with a baby."
Cons: "No peanuts/pretzels for a 4.5 hour flight! Very little leg room!"
Cons: "No WiFi service was available on the flight. I would have liked to have known that beforehand as I had planned to do some work."
Pros: "Nice and direct flight. I got my bags really fast too."
Cons: "They opened the gate at the check in only 2.30 hrs away instead of 3 as they said."
Pros: "The flight was not too crowded."
Cons: "I do not like that my ticket did not include being able to choose a seat, the this required extra. The different fees are too complicated to keep up with."
Pros: "I did not fly to Las Vegas... the ticket went unused."
Pros: "Friendly staff"
Cons: "Delay with takeoff waiting at the gate inside of a very warm plane"
Cons: "Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later."
Cons: "It was too cold."
Cons: "I was one of the last ones to check in on a flight I had already purchased a ticket for in economy seats but had to pay $15 extra at check in for an economy seat. Paying extra should be if I want to upgrade a seat and not for a seat in an area that I already paid for. This was definitely not an upgraded seat. I will avoid flying Sun Country in the future."
Pros: "Crew was very nice"
Cons: "Not much to dislike, fast flight"
Pros: "Cabin temperature was closer to a comfortable temperature than the flight to MSP."
Pros: "Crew was kind"
Pros: "I like the how the crew come back and everyone if they refilled on our drink"
Cons: "The thing that I don't like no snack to go along with our drink. Over all it was good flight and it was on time no delayed and it was my 1st time to experience in Sun country flight."
Pros: "Always proficient. Nice seat spacing. I thought I was flying spirit airlines, and when I realized it was sun country, I was thrilled. I love sun country!"
Cons: "Non smiling flight attendant. Uncomfortable seats."
Cons: "- lack of power plugs - could be cleaner Both perhaps more a function of the dated aircraft."
Cons: "When I checked in on the internet, there were no economy seats available. I had to pay $15 for a "preferred" seat, which was an aisle seat on row 7, near the front of the economy section. I was told by an employee that the only economy seats were the middle seats, that aisle and window seats were preferred seats. I was told the plane was full and they could not change my "preferred" seat although I did see empty seats on the plane after takeoff. Also bathroom facilities were poor - only two in the back for the entire economy seating. And the aisles were narrow."
Pros: "Price for ticket"
Cons: "No snacks"
Pros: "Crew and flights run on time"
Cons: "Seats are compact and no in-flight entertainment"
Pros: "The smooth boarding and friendly flight attendants"
Pros: "Flight attendant in first class was outstanding. Most attentive I've ever seen. This alone would lead me to not think twice about booking with Sun in the future."
Cons: "Small portable video devices. Boarding process -- made announcement that final boarding was being completed and plane was leaving which prompted me to run to the gate; 20 minutes later the boarding process was still in progress."
Cons: "Unexpected traffic from an accident delayed arrival and airport, that coupled with long lines made for time tight, girl in front of me at security was also going to my flight so I wasn't too panicked and tad kept telling us it was going to be ok and we'd make it but they pulled me aside to pay me down at security then my companion ran on ahead, they let her on the plane and then shut the door right as I was running up. Then the last was extremely rude to me and told me it was my fault and everyone else made it on time so why couldn't I, them when the second gate agent was going to put me on the new flight the ride lady told her to put me as standby, the agent inquired as to why and said there were open seats, she said do it, standby. And then smirked at me like she'd put me in my place. I was speechless, never delt with suncountry employee who was rude. Really disappointed with this experience"
Cons: "Because we booked through a third party , kayak, we could not pre-check in online"
Pros: "The treatment was amazing. Awesome employees!"
Pros: "Our flight was fairly early in the day and there were no lines to speak of!"
Cons: "The flight was delayed for over two hours."
Pros: "How smooth every thing went"
Cons: "How hard it was to get information on changing a flight"
Pros: "Flight was right on time and attendants were awesome."
Cons: "The boarding process felt very slow."
Pros: "Surly - LiftBridge - Fulton Beers (excellent selection) Great food selection Supporting local businesses, including SunCountry"
Pros: "There was so much room. The pilot and the staff were very friendly and quick to respond to any request. Very efficient."
Cons: "My family and I don't eat carbs or sugar and there was no food choice that would accommodate. It would be great if you offered some kind of Almond or macadamia nut. Just a meat and cheese choice. Other than that it was great."
Cons: "Great crew (2/3 of the team) but the plane was poor. One bathroom for the entire coach? Also, the intercom was busted so you could not understand the pilot."
Pros: "Roomy seats, genuine helpful crew, and low prices."
Cons: "Direct flight Boston to Seattle and reward miles that could be shared with other airlines."
Pros: "Very friendly staff. Everything went without a hitch. The price is amazing."
Pros: "They were very helpful in assisting us. Excellent customer service. I will fly Sun Country air again."
Cons: "Nothing. I liked every."
Cons: "They board early!"
Pros: "Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!"
Pros: "No really"
Cons: "We have could have left, still in airport Mexico City"
Cons: "Be in time, over 1 hr delayed."
Pros: "The crew!"
Cons: "Being able to teleport!"
Pros: "The crew was fine. I did not like the seats, we could not be comfortable."
Cons: "I already had my seats numbers but when we checked in they changed them. They were not comfortable at all, because I have 2 little girls, they could not lied down to be more comfortable."
Cons: "Could have got upgrade Oh Well the rest was excellent"
Pros: "Well the crew was very kind and helpful and approachable. This is good even though one might not need anything other than the usual but the seemed very friendly"
Cons: "The change of gates and not updated in the chart soon enough so one would go to assigned gate just to realized it has been changed."
Pros: "Everything was great"
Cons: "Everything was great. Love Aeromexico"
Pros: "Sitting in the forward part of the cabin was better."
Cons: "Had to spend the whole day in airport due to justfly booking error"
Cons: "My credit card was cloned (that happened soon after I book my ticket with you) and used in the Middle East. Lots of money were taken, I had to cancel my credit card, I had to go the police, etc, etc I regret to use your services"
Pros: "The flight attendants were wonderful and the service was perfect. Even free alcohol in economy! The comparison to American Airlines from Montana and Dallas was night and day. Viva México, Viva Aeromexico!"
Pros: "Brand new plane"
Pros: "We arrived 14 minutes before itinerary !"
Pros: "Nice fight. Attentive crew."
Pros: "Customer service"
Cons: "The $40.00 charge for each suitcase for both flights. Luggage charge was $120.00 Dlls. So perhaps a ticket that already has a luggage allowance and better seats is preferable."
Pros: "I like the staff, the seats, the entertainment"
Pros: "Good flights. Good prices."
Pros: "Plane staff was friendly, onboard entertainment options were good and the fare was reasonable."
Cons: "Plane noise was very loud and cabin temperature was so warm I was sweating and my wife ended up feeling naseaus towards the end of a 5.5 hour flight. Also, not a big fan of advertising being played over the TV and cabin speaker system."
Cons: "The were really mean on the boarding pass. They dis not give the right information and the flight was late"
Pros: "Arrive on time, excellent flight."
Pros: "I will definitely fly with Aeromexico in the future. Great crew and amenities."
Pros: "on time boarding"
Cons: "Lots of turbulence in the trip caused by bad weather."
Cons: "The setas space is too short"
Pros: "I loved this flight...I was so thankful for the AeroMexico steward that pushed my wheelchair down the ramp. The service was impeccable :) the comfort was outstanding and the pilot flew beautifully even in strong wind."
Pros: "Aeromexico keeps impressing me! The professionalism is great. The timing and ease of boarding was perfect. And the leg room and on-board accommodations make it a comfortable journey. Definitely now among my list of favorite airlines!"
Pros: "Cheese tamale"
Cons: "My hiking shoes were stolen along with a wind breaker"
Pros: "Service as usual, good"
Cons: "Flight late departing almost an hr"
Pros: "Flight from MCO to Mex was very good."
Cons: "We arrived in Mex on time but we had to wait a very long time until a gate was available."
Pros: "Just OK!"
Cons: "Took forever to take off, AC was nonoperational. Very discomforting!"
Pros: "I like that there are USB charging ports under the tv for every seat."
Cons: "Amazing flight"
Pros: "I got to check my baggage for free (full flight) and the crew were all very nice and fluent in English and Spanish."
Cons: "Flight was delayed"
Pros: "My flight ght was delayed of 2 hours"
Cons: "No compensation"
Pros: "Very nice crew"
Cons: "Old plane, very uncomfortable seats, no leg room and no entertainment"
Cons: "eveything was bad"
Cons: "The customer service was horrible. The worst I've ever experienced."
Cons: "Food was lacking."
Cons: "it was a bad customer service. They never mentioned I had to be 2 hours earlier to be on board, I didn't got heads up, i came like an hour and 15 minutes, and they told me I was not able to go in, because the gates were closed. I told them about my situation that I was late because I was in a funeral, and they didn't really care about it. Customer service was not really nice to me even though when I got there not to late. They didn't really care. Sad about it. I though they were going to considered my case. The attitude of some employees were unacceptable."
Pros: "It was great! Great people,great food, entertainment,blankets, pillows,music, great view in the eye."
Cons: "That the flight they gave me was till next week"
Pros: "Didn't like much."
Cons: "Seats don't decline much. Worst of all, no pillow in business/ first class"
Cons: "The flight changed. The terminal and the flight number changed. No information was given. Information desk had no idea."
Pros: "On time and smooth boarding"
Pros: "Everything was good, I was really impressed with the service."
Cons: "Nothing, I wouldn't change a thing about it."
Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."
Pros: "The crew was so friendly the planes are spacious and they give you a free meal and drink the movies and shows make the trip a lot smoother"
Cons: "Back of seat was very uncomfortable. Pasta was fair. Movie selection limited."
Pros: "Smooth ight"
Cons: "Need to add cabin service"
Pros: "The cleanliness and the seat arrangements"
Cons: "Snacks could have been given & Small bottled water."
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Pros: "Entertainment Screen in the seat back in front of me"
Cons: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
Pros: "Very friendly"
Cons: "Everything was perfect"
Cons: "Individual TVs, perhaps"
Cons: "boarding, seating, entertainment"
Cons: "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"
Cons: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
Pros: "It was acceptable."
Pros: "Width of the seat is nice"
Cons: "Boarding process is not great and delays while already boarded are terribly frustrating"
Pros: "The screens allowing us and our children to be entertained in the plane."
Cons: "Not had our plane delayed for over an hour."
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "Snack options aren’t good."
Cons: "The guy who’s checking me in he’s very kind.he is so nice person."
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Cons: "Space in seats"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Cons: "Seats were small"
Pros: "Arrived early in CUN!"
Cons: "Food selection"
Pros: "quick flight"
Cons: "seats are very cramped"
Pros: "I took my girlfriend on her first airplane ride! The flight was bumpless from wheels to wheels. The Pilots did a fantastic job! Thank you so much for a remarkable first plane trip! THEN!!!! The have Buffalo Trace Bourbon! I mean.... what else do you need ?!"
Pros: "On time"
Cons: "Nisy airplane and hard seats."
Pros: "Availability of WiFi"
Cons: "Tightness of seats especially with so many people coughing."
Pros: "Airplane food was good"
Cons: "I was in the air 24hr, the trip was as good as it gets."
Pros: "Liked the flight. Very nice crew."
Pros: "Helpful crew - courteous in their attitude towards customers and helped tight connections get out of quickly from the rear of the plane. Smile was on for each interaction."
Cons: "Flight was delayed by 50+ mins. The exit row announcement was made twice asking customers to acknowledge verbally which was probably a communication faux pas."
Pros: "Good service . Timothy was excellent . Hostess ."
Cons: "Very narrow seats"
Pros: "Excellent flight. No complaints!"
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Pros: "Very smooth fast check in"
Cons: "The food"
Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Pros: "Everyone was very helpful."
Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
Pros: "Service, attitude, great hospitality. Was never treated this nice on any flight ever."
Cons: "Fact that I have to fly different airlines in the future"
Cons: "I am million miler in Korean air. It's a seven star airlines"
Pros: "We made it home."
Cons: "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Pros: "Top notch airline - staff is personable & comfortable seating"
Cons: "Inattentive flight attendants, overhead space was not well managed. Cash only"
Cons: "No entertainment. There wasn't even a drop down screen for a movie."
Pros: "The flight was on time and comfortable"
Cons: "That I paid for luggage when most people waited until they were told while boarding so they checked the baggage for free even though it was obviously too large. Maybe it should be checked closer when checking in before going through security."
Pros: "Left on time arrived on time"
Cons: "Air conditioning didn't work on Charlotte to ft wayne leg."
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Cons: "I purchased a round trip ticket to Miami for my infant son and I to accompany my wife on her business trip. First off, there was a 2.5 hour delay. The flight was overbooked. The lady at the ticket counter would not switch my seat to be seated next to my wife and 4 month old infant. Luckily the gentleman beside her was willing to switch seats so that she could comfortably breast feed our son. My checked luggage was severely damaged. The side of the luggage was caved in and one wheel was completely ripped off while the other was partially damaged. A cart had to be rented in order to transport the broken suitcase through the airport to the rental car service area where we picked up our car. The infant car seat belonging to a $180 traveling system was damaged and is missing pieces that secure the broken canopy. We were rudely advised by a staff member to file a report as she pointed in the general directional of a line a mile long. We have been advised by the manufacturing company to discontinue the use of this car seat because it is no longer considered safe for the baby to travel in. Should we ever be involved in an accident, the car seat would likely fail to ensure the baby's safety due to the mishandling by American Airline employees. Unfortunately since the flight was ridiculously delayed and my son was ill, we were unable to file the report. My wife has since contacted American Airlines via telephone and intends to write them a formal written complaint."
Cons: "No complaints"
Pros: "Getting off the plane."
Cons: "The flight did not have enough immigration forms for all the guests. The wifi did not work. The seats were uncomfortable and small. The plane emitted a deafening high-pitched whistle for about 10 minutes at a certain altitude. The plane wreaked of nauseating jet fuel as we waiting on the Tarmac. The flight crew at the gate was rude and inattentive."
Airlines flying from New Orleans to Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Orleans to Mexico
Masks required on board, masks provided on flights from New Orleans to Mexico
Social distancing seating
Middle seats unavailable to book on flights from New Orleans to Mexico
Testing for antibodies, testing for symptoms for flights from New Orleans to Mexico
Waiving of change fees. Search flexible flights from New Orleans to Mexico