The crew on both legs of our flight were great and did their very best to take care of the customers even in poor circumstances.
Our original flight from Sydney to SFO was cancelled due to mechanical issues after boarding over an hour late and then sitting in our seats on the tarmac for over 3 hours. The flight was rebooked for the next day, but on a much older and far less comfortable plane. The plane had no room of any kind, especially for a taller person, and there was no choice but to put your seat back if the person in front of you had. The inflight entertainment was also far less advanced. After having such an excellent flight to Australia I was highly disappointed by the flight home. Other than putting us in a free hotel for the night and paying for taxi fares there was no compensation which cost me a full day of work.
The food and the crew were very good!
The seat had a large box at my feet and the headset/charger didn’t work at my armrest, which meant I had zero audio for the entire flight.
Very professional, nice crew, smooth flight. Loved the tail outside camera. Had fun watching that. Very enjoyable for such a long flight.
Wasn’t thrilled that only salmon salad was left as a choice for dinner. Hubby can’t do salad, and I can’t do fish. Crew brought us some snacks.
Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles.
Despite the delay in boarding, we were greeted with a smile from the crew. Meal service went well and love the 3 choices of meals offered in economy
Would be nice to check-in for flight on app instead of laptop or tablet
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