Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
When we first booked our trip from New York to Abu Dhabi with a stop-over in Amman our layover was scheduled to last 4.5 hours. This was on the outside of acceptable, but for the price... we booked. After booking the airline made a schedule change which lengthened our layover to 8.5 hours; totally unacceptable... except... we had no choice since between the time of our initial booking till our notification of the scheduling change fares had increased by a good 20% or more. Rebooking simply wasn't a viable option financially. Fortunately, Royal Jordanian took care of us. When we arrived into Amman I asked on of the flight attendants if she knew of any earlier flights we might be able to be put on. She directed us to the Royal Jordanian passenger assistance station. We went there but were told their were no earlier flights... HOWEVER... the young woman at the help desk went above and beyond by issuing us a room voucher for the airport hotel - including a hotel lunch buffet voucher and shuttle service between the terminal and hotel. Furthermore, because we weren't leaving the airport property, we were issues free "layover visas!" This was our second time using Royal Air Jordanian and we will use them again.
I liked everything about the flight except how the layover was handled. The original aircraft for the leg of the flight from Doha to L.A. had to be changed, and it seemed like confusion descended, and 2 hours later, we were finally boarded on the new aircraft.
The added time to my layover was hard because it was unexpected, and was handled poorly, in my opinion.
The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted.
Schedule was on time
On departure crew were courteous
Lack of cleanliness, the crew did not walk the isles to take the rubbish from the passengers
They did not pass by to sell duty free goods
It would be nice if they upgrade free of charge frequent flyer members to business class when there are empty seats
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