The Pilots professionalism, frequent updates. The attention given to the passengers, especially mother's and babies.
Ground staff arbitrarily decided whose carryon luggage they should take because the flight was full and loading over head compartments do take up time and might cause delay. I would like to suggest that an announcement be made and ask passengers to volunteer their carryon to be loaded with other luggage...
Crew was really good and flight was very smooth from Toronto to Cairo
Person behind me kept on kicking my chair
The dinner food was decent (breakfast was subpar).
We waited about an hour lined up outside of the gate to board. Then when we finally boarded late, we sat on the runway for 2 hours! This wasn’t the first time it’s happened on this flight, either! We were thirsty and no one offered us water. The flight attendants kept skipping my friend and I when they did come around, which was not often. We were extremely thirsty the entire time and when we finally were able to get up to use the bathroom and search for water, we were told to sit back down. We got tiny cups of water about three times on a 10.5 hour flight. Lastly, the entertainment selection was very small and limited.
The timing is so accurate as well they were so fast getting everything done.
Most of the crew are really professional but few were little bit aggressive.
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