2 hour flight delay on takeoff. 40 min baggage delivery delay at carousel. Terrible
Pros: "On time departure and early arrival"
Cons: "Nothing, good service"
Pros: "The crew was very sweet and accommodating. The snacks were plentiful and good. Seats comfortable and a decent amount of space."
Cons: "The wifi was out so had limited entertainment"
Cons: "This is more of a complaint about another customer. Allowing travelers to take three bags of chips while the rest of the plane is waiting. It was rude and inconsiderate of that customer. They run out of certain flavors. I just need some plain pretzels. She then took 2 more later. The attendant did grab another bag of pretzels and returned Ed later. I’ve been on other flights (other airlines) in which the attendant has said no to seconds unless some remaining at the end."
Cons: "Very expensive ticket for a flight that was delayed and then sat on the runway for 30 minutes without any updates from the crew. They turned on direct tv 60 minutes into the flight and the volume didn’t work. Prior to that, flight attendant suggested I use the “power button” when I told her no one’s TVs worked."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Crew and seat were good."
Cons: "TV was broken."
Pros: "The flight crew ok."
Cons: "Aircraft dark and dingy. Many lights not working, unsafe. Majority screens not working, flashing and misfiring during the flight, gave me a headache, hurt my eyes. No WiFi service at all!"
Pros: "Seat was comfo"
Cons: "This lady farted the entire plane ride so maybe if she wasn’t there"
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."
Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."
Cons: "The flight was delayed for like an hour"
Cons: "Didn’t have any snackd"
Cons: "Delayed flight... as usual."
Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."
Cons: "Everything was great! There was a small delay, and that’s all."
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Cons: "he chairs wasn’t that comfortable Old airplane"
Pros: "Despite a 2 hour layover, upon arrival to NYC it took over one hour to retrieve our luggage. The connection with the affiliated airline Jet Blue was at a different terminal with no easy transport requiring a long walk and leading to a missed connection. We had to stay another 4 hours in NYC after a 14 hour flight with no further compensation from either company"
Cons: "Adequate layover time should be provided when using ineficiente airports and when flights are at different terminals."
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Cons: "Mechanical problems delayed the flight one hour."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Pros: "Many good snacks."
Cons: "Mediocre experience."
Pros: "BEST TERMINAL and TSA EXPERIENCE EVER"
Cons: "Delay & entertainment didn’t work. Problems with sound. I paid for extra legroom"
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Thant is was on time..."
Cons: "Pilot decended to fast and there was a lot of turbulence..took 2 hrs flew too high and very slow as opposed to going to NY pilot flew low and fast no problems and got to New York quick and easy..."
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."
Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"
Pros: "Entertainment options are unparalleled on any other US carrier. Free internet. Free ability to watch any of your Amazon Prime shows, and free movies."
Cons: "Tray table up lock fell apart into 3 pieces. Had to hold the tray up for Landing with a seat belt..."
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Pros: "extra leg room that I purchased."
Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."
Cons: "My previous flight got canceled so I didn't make it to the Jetblue flight"
Pros: "I slept throughout the flight with no bother at all. There are no complaints at all. I give this 9/10."
Pros: "Crew, tv"
Cons: "The last few times I have flown Jet Blue, delays and cancelled flights really upset my travels besides a 3 hour wait last week to take off from JFK. We all sat on the plane taxing for 2 hours, no fun."
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "The snacks were fresh"
Cons: "Several delays, long wait time AFTER we were COMPLETELY boarded, non-communication between staff & passengers regarding WHY we sat on plane for at LEAST an HOUR after boarding, and flight personnel not double checking to make sure that all passengers had something to drink after the snacks were given. JetBlue needs to get it together!!! I will DEFINITELY avoid them in the future!!"
Pros: "I love JET BLUE...after travelling internationally with United and Ukrainian International Air...Jet blue was an absolute delight!. Love the WIFI and unlimited snacks! Great entertainment options and super friendly staff!"
Pros: "The Jet Blue Crew- They were very nice and helpful. Even though the plane was very late and many people were questioning the girl at the counter she remained calm and as helpful as she could be with what information she was given to relay to passengers. The seats were roomy for the size plane."
Cons: "Plane was Very late and being the last leg of our flight and not knowing when we will be able to make it to our destination is very frustrating. However, it was due to a thunderstorm so I am glad they put safety first."
Pros: "The flight attendants were good, helpful , awesome ,"
Cons: "The staff at the kiosks. One lady was rude and impatient and after encountering a problem chose to send me to the counter , I went to another who was patient and we succeeded. The baggage handjers were terrible as well. They're getting paid to lift bags, I had to lift my bag and weigh it on the carousel myself"
Pros: "Quick and easy flight. Pilot was nice."
Cons: "The flight attendants didn't seem too thrilled with me wanting 2 of the free beverages. And when I woke up my complimentary water bottle was gone."
Cons: "We ( I and my son 8 years old) flighted after 7 hours delaying . We were hungry and cold at airport . No body comlimented any thing and did not asked what we need . In 21 th centry , in USA , in domestic lines 7 hours .. than when we come jax airport there was no one of suitcases. One was demeged . It was worst flying experience . So that score"
Pros: "At least there were outlets for charging in the gate area. Delayed baggage was delivered to my home promptly."
Cons: "I can't believe that I paid for the privilege of being forced to (not) sleep on the airport floor and having my checked baggage ransacked and stolen from. Flight cancelled, cust svc apathetic at best, only options involved next day flights and refused me meals or hotel. Slept on airport floor, paid 3x value for horrible meals. Arrived home to find my baggage delayed. Upon arrival, I open my checked bag to find items stolen from it. Called customer service to report it and was told, it happens, here's a flight credit, now go away (paraphrasing). Great, a flight credit for an airline that I will never fly on again. I can't believe that I paid you for the pleasure of getting ripped off literally and figuratively."
Cons: "No wheelchair assistance provided even though we had requested for while booking the ticket."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Great flight but old regional jet"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "Late taking off. Let's leave on time"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Pros: "The entire crew was amazing they were professional friendly and accommodating"
Pros: "Great service from boarding to landing"
Pros: "Amazing crew and clean cabin."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Not enough legroom"
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Almost everything."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Cons: "I was sitting in the last row and the bathroom smell was hard to deal with."
Cons: "Lack of legroom in economy"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "All went well with every aspect of the flight."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "As a frequent flyer, I get picky. Crew was awesome. Helpful and friendly. The wifi was horrendous and wouldn't connect"
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."
Pros: "Every thing went well thx"
Pros: "Suncountry has great service, their seats are not cramped and i think that there is enough leg and elbow room in every seat. The crew was attentive and friendly, the flight was punctual and uneventful."
Pros: "Nothing- and it cost me $50 to have voucher issued for future flight."
Cons: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."
Cons: "Flight was determined to be 2 hours late well in advance. No e-mail, no call so we get to the airport 2 hours ahead of departure to find out we have to sit around the airport for 4 hours. This was NOT a last minute delay. This was the second Sun country flight in a row that was late. The first was a ramp gate hold for weather at the destination. Not sure why this one was late."
Cons: "Service and customer handling at MSP and JFK were very poor. This airline charges for everything, and if you select an incorrect option and over pay, then too bad... They offer no reimbursement. Buyer Beware."
Cons: "There were no charging port for phones"
Pros: "Flight was on time"
Cons: "I over paid baggage fee for both departure and return, been trying to call a customer service representative for a refund but their is no direct number. I keep getting switched from one person to another without any feed back and it's so frustrating. It will be nice if I can get someone to just tell me there is no refund rather than keeping me online for over 10mins."
Cons: "Two hour delay. The seats were extremely uncomfortable, it basically felt like 1” of cotton on plywood, the back support kept popping in and out. The staff not pleasant, as in zero smiling, no welcoming on board and they were short with other passengers. It’s unbelievable that snacks are extra when every other airline offers complimentary peanuts/pretzels/cookies. I had to spend $30 extra for my fiancée to sit next to each other, even though we purchased tickets together. As a Minnesota born resident, who now lives out east, this was such a disappointment. I will not fly with again."
Pros: "Everything went quickly"
Cons: "I had to pay to pick my seat, for any food or entertainment."
Pros: "By getting an exit row seat, I was able to board early on"
Cons: "I wasn't told that the exit row seat would not recline until I got on the plane. My last trip on Sun Country, none of the seats reclined as far as I can tell. I'm generally very tired by the time I get on a flight, and not being able to recline at all makes for a very uncomfortable flight."
Cons: "No free video screen"
Pros: "On time, friendly staff"
Cons: "I was next to the window. It was so cold I could not get comfortable. I was never offered a drink, I think they thought I was sleeping. We sat on the runway at JFK for 45 minutes before taking off."
Pros: "Seats were okay."
Cons: "Rude, borderline racist staff. Overall unprofessional company. Double standards and miscommunications."
Pros: "Flight crew was very friendly and helpful. Staff at check in was very helpful in arranging wheel chair for my wife and arranging for us to sit together. Much appreciated!"
Pros: "I liked the local Minnesota drinks on the menu. Having MN beer was a fantastic touch (Surly Furious is the best!). Sadly, on my departing flight they were all out though."
Cons: "That you have to pay for drinks. And no peanuts or small snacks was a bummer - that's just cheap (you have to pay for those too)"
Pros: "Boarding was easy / I didn't bring a carry on so I wouldn't be charged but i had a big personal item and was a bit worried but no one gave me any trouble. Attendants were very nice when I wanted more than 1 cup of coffee. Boarding let you sit right there before you got on the flight / seats were right next to the gate. Also booked totally last minute and had a window on first leg, and an aisle on second."
Cons: "The flight was delayed because of SC operational impotence and I was missing my connection. SC said they will refund the fare but refused to compensate $200 in fare difference on an alternative flight. I could not afford the alternative ticket and missed my appointment that I have scheduled 3 months in advance. SC customer service manager named Cole enjoyed torturing me on the phone for 30 min saying he was not going to approve the difference in fares blaming on weather. While an agent at the gate indicated the delay had nothing to do with the weather!!! Most horrific experience ever! And I fly all the time"
Pros: "the crew on board was great. no food options offered. no entertainment. are you kidding?"
Cons: "the flight was delayed so the boarding that was to start at 8:15 started at 9:00. We were all called to board within a few minutes, only to hurry up and wait in another line outside the plane for like 10-15 minutes before the crew actually let us board. The plane left the gate and then sat on the tarmac in another line where over 30 plus planes were also waiting to take off. WE SAT THERE ON THE TARMAC FOR OVER 2 HOURS. Not that Sun Country was at fault, but we should have never been able to board, knowing that the airport was that backed up. JFK is notorious for doing this to customers."
Cons: "They didn't have seatback screens and were instead trying to get people to pay to rent tablets. And there were no free snacks. It just felt cheap."
Pros: "I liked the price"
Cons: "Ok so we had to wait for 90 min into the flight before any service."
Cons: "15 hour delay with no communication with updates."
Pros: "I like the fact that I finally got to my destination."
Cons: "Sun country did a pretty terrible job of delaying my flight. Instead of delaying it all at once, they pushed it back gradually, a total of 7 or so times, until 16 hours later we finally took off. On top of that, they blamed the weather, yet flights were taking off and landing all around us. The fault was clearly with our particualr aircraft or Sun Country management - or both. As compensation, we received a $200 voicher to fly with Sun Country again. I will likely not even use it."
Pros: "One kind male steward."
Cons: "2 hour delay and very turbulent. Innacurate arrival time estimate at time of take-off"
Pros: "I got put in first class"
Cons: "The family that got put in front of me first class smelled bad"
Pros: "great staff, super easy and pleasant boarding, clean plane, scented spray in the bathroom."
Cons: "lack of any snacks."
Pros: "On way there it was exellent service and a very comftorble flight."
Cons: "We had to take a bus and walk up the plane steps outside. And passenger next to me was uncomfortable to sit next to."
Pros: "I am still at the airport, the flight that was supposed to leave 3 hrs ago has been delayed for repair. I am happy they are trying g.to be safe but this is a huge inconvenience. The airline thus far has offered a glass of water to its passengers and that was before we had to exit the airplane. How nice"
Pros: "I tried to check in online the night before flight and nothing happened. I relayed this experience to the check-in guy at the airport where I had to be in line for a few minutes, and he apologized for my experience and asked if I wanted a seat more at the front of than what was designated for me. I appreciated that offer."
Pros: "The price of the flight! My luggage got to my destination. Liked flying out of the Humphrey Airport in MPLS."
Cons: "It was delayed about an hour on the way there and about 2 hours on the way home. Sat on the plane & tarmac both ways for along time. Hate having to pay for my luggage both ways."
Pros: "That i did arrive safely"
Cons: "Staff was kinda rude, seem unfriendly didn't want to ring bell for service because I didn't want to deal with rude behavior. Also the business class gets treated like royal, coach we couldn't even receive peanut's, unless you buy it. I spend over 20 extra dollars on food on your plane. I also had to purchase a monitor to watch a movie. I think you flight has poor class."
Pros: "We overall had really good service, our flight was comfortable, and the people are very friendly."
Pros: "Staff was friendly"
Cons: "Flight was fine."
Pros: "Flights were on time. Attendants were helpful. Seats were comfortable enough. No entertainment system or free pretzel's or nuts - But for the price I think that's totally fine. I bring my own snacks and Kindle anyway. Would definitely fly again."
Pros: "Overall went well. Typical flight experience."
Cons: "Very cramped seating."
Pros: "The crew was really friendly, airline is really roomy and tickets are affordable. Comfortable seats and people aren't jammed on each other which is really hard to find nowadays."
Cons: "You have to pay for food and entertainment, for seats also, which is weird because then why purchase a ticket if they still make people pay $15-25 a seat! However, I am very pleased with the airline and when traveling around US I will choose it again, and reccomend to friends!"
Pros: "The employees were all really nice! Except one blond girls was rude to everyone."
Cons: "The fact that the plane was faulty making me miss my connecting flight. Then I had to wait 10 hours for next flight!!! Once we were about to board thunderstorms came! And that was another two hour wait to board. Worst trip ever. Never using this airline again don't care about the price not worth it at all."
Pros: "Boarding was quick, staff was friendly."
Cons: "The plane was really hot the whole flight."
Pros: "Our flight crew was incredibly nice and we even landed a half an hour early. Free beverages were served to everyone - even the economy seats."
Pros: "Flight departed and arrived on time"
Cons: "The seats couldn't recline and i had the middle seat which made it worse"
Pros: "Crew was awesome"
Cons: "The flight was delayed 3.5 hours and it was very unorganized at boarding"
Cons: "1. I booked my parent's seat through Kayak, for 2 person, same flight, same time but their seats were apart and they had to seat separately 2. My dad asked the crew to put their seat next to each other at check-in but the crew ignored 3. My dad took a seat as given, then flight attendant came and told my dad that he had to move to another, more uncomfortable seat because there is someone on wheelchair has to take my dad's seat! In that case, don't they have to save a seat for wheelchair person in advance? Without asking properly, they just said my dad has to move. Very rude and poor customer service!"
Cons: "I booked a first class ticket after my other flights cancelled. Two hours later I was called to inform that my ticket was issued in error!!!!! How on earth can you book a first class ticket in error and have an airline confirmation number.... Anyways ended up staying another 24 hours in a hotel because of them and ruined the weekend. Hope they reimburse my expenses!"
Pros: "Short flight, bathrooms were clean."
Cons: "Our flight was delayed, and after boarding we sat on the runway for another hour. Flight attendants were rude, and seating was very squished."
Pros: "Staff was good and accommodating and kept us informed."
Cons: "We had a four hour delay in JFK. Delay caused by equipment issue. There was no effort to do any service recovery. No meal ticket, not a complimentary sandwich on the plane, nothing. Landing was unnerving as plane had to do go around for what pilot suggested as an aircraft on runway (pilot terminology for poor approach)."
Cons: "I wasn't able to book online or check in which delayed me as I didn't have to check a bag. Every time I tried an error occurred both in the flight there and back. Also, I looked like on my reservation my first name was combined with my middle. I thought it was an error and called and waited on the line fur over a half hour and never talked with anyone. I went into the flight nervous it was going to be an issue. Fortunately it want but the added areas was unfortunate."
Pros: "first time flying Sun Country better than Virgin America which i rate very high , my return flight , i got the time wrong but got on board for the fee of $50- no fuss no drama thanks SC carl n"
Pros: "I loved the amount of legroom in regular coach seating. ."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Cons: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."
Cons: "There was the rudest flight attendant I ever experienced. I don't like hte way baggage is handled. I wish there were food and free entertainment but it is horrible just the way all American airlines are these days. The flight attendant was unusually bad, however, even for the USA."
Pros: "less cramped than expected. Kind staff"
Cons: "same as all american domestic flights, food/drinks/entertainment are all considered extras"
Flight was delayed 2 times, first from 6:30 to 7, then to 8:45 pm (the last flight out). There was almost NO information provided, and the first indication that something was wrong was the posting on the board. Gate attendants scarcely announced it. There was no effort to assist customers in finding other/ earlier flights and the assistance desk was understaffed with a painfully long line.
I didn’t like that they keep changing stuff of the trip, like the flight it self from Guayaquil to Nyc i did a stupid scale to chicago, and one dat before my return trip they change the bag polite
Cons: "With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight."
Pros: "Me rompieron el equipaje"
Pros: "The seat was comfortable, and the cabin in First Class was clean"
Cons: "I’m a big guy so using the tray table to eat was very uncomfortable and almost didn’t work at all"
Cons: "the pilot gave us a hard landing in Jamaica"
Pros: "The crew was very attentive and friendly."
Cons: "I would have like to leave on time."
Cons: "No entertainment system, tight seats"
Cons: "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"
Pros: "Modern aircraft."
Cons: "Leg room, especially for a 6’3 person in the middle seat."
Cons: "Holding back the departing passengers so those with connections could exit first"
Pros: "The crew was nice as was the meal"
Pros: "Calm no crowd organized and perfect"
Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."
Cons: "My transfer was supposed to be from JFK, but when I arrived a staff told me to take a taxi and go to LaGardia airport. Nobody apologized neither explained why I had to go there. Instead from leaving New York at 5.25 pm the flight was delayed to 8.30 pm. Horrible flight with angry employees"
Cons: "They left my bags behind and told me they weren’t even checked in Worst customer service ever"
Cons: "The seats were small and I’m 5’3"
Cons: "Too much delay"
Pros: "Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?"
Cons: "Ask me 1 time"
Pros: "We arrived 40min earlier than expected"
Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Pros: "The econ plus/premium econ seats were pretty comfy! I wish I had used miles to book first class, as this plane had a dope 1st cabin."
Cons: "Well, pretty much everything but the actual seats. The service was...well, you can't really call it service. Gate staff lied about the status of the plane, updating the boarding time to 10 minutes and then announcing that the plane was still in the hangar. Passengers would have been much happier to hear the truth of a 2h delay so that we could get food/drink. Instead we had 2h worth of promises that the plane was leaving in 10 mins. No effort was made at being nice--no free snacks or whatever would be nice to make people feel cared for. But what's worse was the flight attendants. I don't even feel like getting into it--just suffice to say these are people who should not be working in the service industry. I saw them being rude to a number of people and it made an already bad experience (with the 2h delay) that much worse. It's not that hard to be polite to people. AA should do more to hire caring, kind staff who create happy vibes even through stressful times."
Pros: "Fast check in"
Cons: "Unfriendly airhostesses, I asked fir a blanket as it was freezing but refused to bring me one"
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Pros: "Hostesses were great. And pilot landed safely"
Cons: "Stayed too long on the jet way. No available gate"
Pros: "On time and pleasant staff"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "The pilot and co-pilot took the time to answer my question about turbulence. They were very friendly. I appreciated that."
Cons: "There is insufficient legroom in coach, especially when the passenger in front of me reclines."
Pros: "We didn't crash"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Pros: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."
Cons: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."
Pros: "We barely made our connecting flight."
Cons: "Flight delayed nearly an hour due to crew not showing up on time. Crew blocked aisle as passengers were boarding. Crew did not assist people who needed to make connecting flights by keeping other passengers from blocking the aisle after landing.. Airline did not seem to care about all the chaos caused by being so late."
Pros: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
Pros: "Movies. Safety of flight"
Cons: "Food Too crowed seats no room to breath"
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "Everything was crew, drinks and the flight was great!"
Pros: "I have had the most uncomfortable seat ever. It felt like there was a huge ball under my seat."
Pros: "Free upgrade to domestic first class was awesome."
Cons: "Food was meh."
Pros: "The crew was great"
Cons: "No wifi but there were old style TVs throughout the cabin. It was an old plane"
Pros: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
Cons: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
Cons: "Food is horrible Change seats without notice"
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."
Pros: "The crew, the flights was always on time."
Cons: "Maybe change's pretzel and gives sandwish."
Pros: "I slept through the flight"
Cons: "Checking in was ridiculous. Very unorganized the agents were rude I was over charged for my bags an to top it off the supervisor witnessed the whole debacle and asked what I would like her to do about it."
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "Flight crew and overall flight were great. We departed a little late but still arrived on time."
Cons: "After arriving on time we waiting 45 minutes for our luggage... also the seats are so tight on Spirit Air it makes for a very cozy ride... always go for the big front seats!"
Pros: "Spirit people were friendly and tried but it dragged on all day"
Cons: "Flight originally scheduled to depart at 11:30. Kept pushing back an hour or two at a time. First it was 1:00, then 2:00, then 4:00 and I think it actually didn't take off until after 6:00. Spent entire day at airport and finally had to book expensive one way flight on different airline as Spirit was booking us for the next day."
Pros: "Not much - I understand it was basic, but Jet Blue has comparable prices and it loops movies and the flight attendants smile"
Pros: "Staff is nice"
Cons: "I paid $57 for the carry on and something for a seat with "extra room" what a load of lies! My knees were crammed into the seat in front of me the whole flight. These people don't bother with penny, nickel and dimes it's all $5 $10 & $50. It will be a cold day in hades before I fly this airline again."
Pros: "Flight attendants are very polite."
Cons: "There's NO room on the flight! I felt like I couldn't move. I had a window seat, but felt I was being squished the whole way. Then, $3 for a can of soda? Please. It's bad enough I had to pay an extra $55 to bring my carry on aboard. When is the gouging going to stop?"
Pros: "The staff on the plane only. The ability to choose to never fly this airline again."
Cons: "The staff not on the plan. The call center. The way they treat customers. The lack of items available vs what’s on the menus.. the prices of items are worse then highway robbery for no other reason then your trapped. Somehow the seats are even less comfortable then Frontier. With 1/2 the plane full we were told we could not move. The Announcement of the seat belt sign."
Cons: "Our flight was canceled two times by Spirit, and we had to stay another day due to the fact that the airline has limited availability for rescheduling canceled flights. Once the third flight arrived, there was an issue boarding due to a beligerant passenger and the flight was over an hour late. However, the entire time the issue was being resolved, Spirit told the passengers waiting to board NOTHING. Everytime a question was asked about whether or not we would be leaving, the staff was rude and avoided answering. I will never fly Spirit again, as they truly do not care about their customers."
Pros: "Great Crew!! Easy ride home!"
Pros: "The flight was delayed but the flight attendants handed out free cookies and drinks. The captain kept us updated. Service was great!"
Cons: "Delayed flight"
Cons: "Simply because there is no other choice I am forced to fly Spirit. Spirit tricks people. Where people are used to the 50 lb weight limit on bags, Spirit dropped their weight to 40 lbs so when you get to the check in and you expect to have your 50lb bag be checked in for the fee you paid for, suddenly you must pay much more . That's a complete "FU" to your passengers."
Pros: "flight was on time and landed on time. smooth flight and informative staff. Direct flight"
Cons: "I cant complain about anything"
Pros: "Everyone was courteous and so kind. I read online that you should be sure and arrive early or they will give up your flight. I was nervous as a result. I was always about an hour early but they were incredibly kind and everything went smoothly. I also arrived early at both my destinations."
Cons: "Flight was cancelled due to rain, but southwest was still flying. Got a flight with them last minute, at twice the price."
Pros: "The crew was very friendly & helpful. They stayed aware of what people were doing. Left and arrived on time as scheduled. Told us what carousel to pick are baggage up at."
Cons: "Other passengers weren't paying attention & being quiet when the crew was giving instructions. This made it hard for those of us who haven't flown for over 30 years to hear what they were saying. Nothing the airline can do about rude people."
Pros: "Service is across the board very poor. Gate Personnel were condescending and disrespectfull. Extremely difficult reaching a human over the phone and when you do it is an overseas call center. Telephone agents are hard to hear and cold and script. By the time the airline is finished nickel and diming you you will end up paying more for less. Less, service, less comfort and for your plane being repeatedly delayed. Mine was more than two hours late for take off."
Cons: "Informal, unprofessional and uncomfortable"
Cons: "A morbidly obese person sat next to me and squeezed me the whole flight from FT lauderdale to New York. I am pregnant, and had to maneuver my position to sit completely sideways so that his skin wouldn't be on mine. My right side of my hip still hurts and it's been hours after my flight. I was completely uncomfortable and disgusted. WORST FLIGHT EVER"
Pros: "Absolutely nothing"
Cons: "This flight was cancelled due to a Friday flight cancellation, I am not happy to be further inconvenienced with email surveys on things that didn't happen."
Cons: "$55-65 Charges for carry on items at the gate/check in. No free beverage service"
Pros: "Good pilot. Good landing and he gave good updates."
Cons: "I would like at least a couple water along with my ticket. Seats are very uncomfortable and the don't recline at all."
Cons: "flight was delayed seat was terrible terrible airline"
Cons: "Extra fees for everything"
Cons: "The hidden fees, charging 55.00 for a carry on ,50.00 to check it in at the ticket area and if you forgot to do that it's a 100.00 at the gate! Now if you did it online it would be 35.00! Not a real deal in my mind! They charge for your seat! 7.00 which I didn't and go fourth and twelfth rows while those who played the sucker bet got worse seats?? Level of service was zero not even an offer of water or snacks! And by the way if they did they would charge for that also no free coffee or water!"
Pros: "The flight attendants were nice."
Cons: "The seats were very uncomfortable, any position I moved and I couldn't get comfortable. It was only a two hour flight which should've been easy but for how uncomfortable I was it felt longer."
Pros: "Got to Ft Myers early. Smooth flight."
Pros: "I hated the whole experience will never fly spirit again"
Cons: "Hated the staff the flight the snacks and everything is horrible they don't give you complimentary anything which is not right given the fact you have to pay for everything already!!!! Worst airline to date"
Pros: "It was cheap"
Cons: "Many things I expect such as a single carry on were extra expenses."
Pros: "Awful. Just awful."
Pros: "Again no delays got on with no issues"
Pros: "ticket price was cheap"
Cons: "- Spirit charges for every little thing, which doesn't make the flight cheaper in the long run - checked bag fees and charges for carry-on are really high - flights were delayed - baggage took over an hour to come out - seats don't recline - very little leg room and space in the aisle - staff was disinterested"
Pros: "Great schedule, boarding was a breeze and landing ahead of schedule on the second leg! what a double bonus!! Excellent value for a last minute cheap flight and getting there for your connection."
Cons: "again, seats did not recline and being over 6 ft tall, it made it uncomfortable to snooze... If possible get an exit aisle if you are tall, this leg was tight to say the least, but for everything else, okay choice."
Cons: "Worst experience. Never fly on Spirit airlines. I have always loved American Airlines. Decided to try Spirit. Will never make that mistake again."
Pros: "Easy boarding. Nice crew. On time arrivals/departures."
Cons: "No tv/screen. No complimentary snacks/drinks. Paper ticket required."
Pros: "The seats are very uncomfortable. The notation of paying for water is ludacris. For the price of a ticket, inbeleieve serving a beverage to each of your passengers is not asking for too much."
Pros: "Baggage came out quick. Check- in was quick and smooth"
Cons: "This shouldn't be under a cheap category. Considering that I had a carry on, I ended up paying and additional $120 for baggage. On my return flight I sat next to someone who for sure was on some sort of methamphetamine or heavy upper and could not sit still for a moment. or stop scratching herself. There is no phone line at all that gets you to a human to speak to... at all! So asking for specific flight details was impossible. To get a bottle of water on a 5.5 hour flight was $3 which is inappropriate. The seats do not recline and are small. If you do not pay for you carry on a head of time they will charge you $100 which is basically robbery. I will never fly spirit ever again."
Pros: "Nothing, I was gonna miss my connector in FLL due to delay. That would have had me sitting in FLL for 7 hours overnight before being able to take my connector. I was able to avoid all of that by rescheduling my flight for the next day; today."
Cons: "The run around..."
Pros: "The fact that the second time we disembarked at the same airport I got to eat port of subs."
Cons: "The fact that we were over 5 hours delayed"
Cons: "Flight canceled missed family funeral"
Cons: "Did not compensate me for cancelled and lost vacation day of flight. Never flying with you again"
Cons: "My tray table was broken, AC vent didn't open, smelly fat guy was basically On top of me, stewardess didn't care at all, wouldn't get me water...I could go on and on."
Pros: "I didn't take the flight from Boston to Cleveland."
Cons: "I tried cancelling it and the customer service rep was terrible. Not helpful at all. I won't be flying spirit again."
Pros: "The crew was really good. Everyone was pleasant and professional. The plane was new and clean."
Cons: "Seats were terribly uncomfortable - no recline and seemed to actually curve forward making sleep impossible. Paid extra for exit row leg room, but could not enjoy it because of the seat."
Pros: "Price wasn't bad. Crew was okay and friendly."
Cons: "Web site hard to figure out. Have to pay extra to pick your seat . Have to pay extra for every little thing. Suprize do we didn't have to pay for crew to smile at us. Seats are way to small. I was mashed up against window. Had two big girls next to me . No where to even put my right arm. Very uncomfortable ride back to Dallas."
Pros: "Arrived at ticketing an hour before my flight departed only to be told that the gate had already closed. They made me pay an additional 150 to catch the next flight. No other airline is closing the gates and hour before takeoff. Total BS way to nickel and dime customers. Lesson learned the hard way. Never again."
Cons: "This airline is a nightmare when it comes to service, in every way imaginable."
Pros: "-Getting my bags -when it ended"
Cons: "-Doesn't participate in TSA pre-check, -Got over-charged on checked luggage -Seats were very uncomfortable for such a long flight (non-reclining...really?!) -Some of the crew needed a better attitude -Check-in was inefficient"
Cons: "No resources or comfort considerations at LAX."
Pros: "Boarding was prompt and organized. Seats were relatively comfortable. Crew was average but cordial. They charge for everything separately but doing things beforehand online is easy and honestly less Hassel than at the airport."
Cons: "No drink, I know it's dumb but I want that soda..."