Pros: "i like the food and movie choices."
Cons: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Pros: "Another fantastic trip with Turkish Airlines. Everything from their membership in Star Alliance, to their awesome customer service, to their fantastic tasting food."
Pros: "Food was great! Crew was excellent and I loved entertainment choices!"
Pros: "The staff member who checked me in was very friendly"
Cons: "the inflight staff needs to improve their behaviour in dealing with passengers. Some were quite rude. The aircraft seats were extremely cramped. The food selection was quite poor."
Cons: "Seats are very comfortable! Very nice flight, crew, entertainment screens are large,"
Cons: "Too warm, chaotic boarding, not enough baggage space, airline couldn’t upgrade me at the gate with miles."
Pros: "Everything from boarding to disembarking was good."
Cons: "I had an impression that the seats on Turkish Airline were spaced further apart in economy class compared to other airlines based on several of our past trips. This time it was very tight. Dissapointed! Hope they bring the old spacing back."
Cons: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Pros: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Cons: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Pros: "Worst"
Cons: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Cons: "Quality of on board food and courtesy of flight attendants really needs improvement. Etihad wasn't like this a decade ago."
Pros: "Did not submit my meal choice in time but got the meal of my choice anyway."
Pros: "The crew were very good and attentive. Fight in both directions was smooth and very comfortable."
Cons: "In both directions, check in took forever and I was unable to check in online beforehand. The first flight, I waited 1.5 hr (perhaps that is the general experience from JFK) and in the other direction, at least 1 hr."
Pros: "Crews were great"
Cons: "1. Ground staff was rude to me. Didnt help me to print a boarding pass of my connecting flight 2. The window seat’s space in the first row was quite narrower than others"
Pros: "Boarding and checking was effortless. The crew was attentive. Food was very good."
Cons: "Seats are too cramped"
Pros: "Very comfortable seats. Entertainment options a bit limited Ok service. Food not especially remarkable"
Cons: "Service could have been better. More movie optiond"
Pros: "Got an exit seat, so really enjoyed the leg room and overall flight experience."
Cons: "The flight did not take off on time, either from NYC to Abu Dhabi or Abu Dhabi to Islamabad. From Abu Dhabi to Islamabad, it was almost an hour late."
Pros: "The crew were very understanding and tried to help as much as they could with the issues encountered. Many out of their control."
Cons: "This flight is one I have done a couple of times in the last year. This will be the last time doing it. It is basically a transit flight for people to get to India and the sub continent. The food is all curry based and as a westerner found it not to my taste, only having a curried vegetarian option as the meal “options” is unbelievable. The plane is jam packed which is fine, but the smell of some of the other passengers was horrendous. There must be a rule that passengers shower in the week leading up to the flight at least. My wife and I both had incidents of people pushing in front in every queue from boarding (lack of control by ground staff as random people joining First/Business/Gold line as moving first) to bathrooms (myself and two others waiting patiently before a woman pushed into bathroom before person even got out, then blocked our passage in to let her family member in), hitting us with bags when disembarking and then completely blocking walkways with no consideration for other passengers. We have now agreed that we will fly through any other city/route to avoid this terrible experience being repeated."
Pros: "This time the service was ok"
Cons: "Food was mediocre,and while boarding the buisness class and economy lines are chaotic, looks like no one is in charge!"
Cons: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"
Pros: "The staff on board was very friendly, warm."
Cons: "The bathrooms could have been cleaner. Staff does not show up at all on the staff call button."
Cons: "The aircraft was an old one. Seats were uncomfortable, entertainment screen was nonfunctional, non of the buttons of the control stick worked, headphone connector ports were broken. Can’t say a single good thing about this flight."
Pros: "very poor experience transiting through Jeddah airport"
Cons: "There was no wheelchair that was request. Had to walk long distance in severe pain. no one bothered to listen. Will never fly Saudia again"
Pros: "I just like long international flights so everything was great"
Cons: "Only issue I had was how cold it was"
Pros: "I like the outgoing flight but i found worst flight ever when i came to karachi i was sick and saudia airline contineously changing their flight schedule and no airport meal offered for the people of karachi so i and other passengers decided that we never ever book saudia arabia airline in future"
Pros: "I am a big guy. The seat was one of the more comfortable ones in recent times. The five staff that I encountered were all super courteous and helpful. They were also very kind and considerate of the unrelated 6-yr old sitting on the next seat."
Cons: "Pretty much everything was excellent."
Cons: "Check in was the issue. They want us to pay for the baggage in order to check in. Other aircraft they will check you in they won’t give one person boarding pass untill or unless you pay for the bag.. this way check in will be lot faster."
Pros: "Everything was absolutely amazing experience"
Cons: "Free wifi access should be given to international passenger at Saudi Airport,"
Pros: "I requested a gluten-free food and i was lucky to enjoy my meals. Thank you!"
Cons: "Well done"
Pros: "Spacious"
Cons: "Baggage weight allowed total of 22kg is too low compared to other airlines."
Customer service not the greatest my bags were left behind at JFK
My flight was fine. The stewardess were wonderful. My bag is lost. I am in Madagascar. Please help. Can you help with refund I paid $110. I'm waiting for my sports equipment. Thanks
Pros: "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Cons: "More food variety as some items ran out as they got to the back of the plane"
Pros: "Crew was attentive, punctual, and third meal on a 14 hour flight is right."
Cons: "Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond."
Cons: "KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours."
Cons: "The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again."
Pros: "The crew amazing"
Cons: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."
Cons: "Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight."
Cons: "More legroom, seats with more cushion and recline, better food!"
Pros: "Service and flight itself"
Cons: "Changing the system to be repaired whenever someone needs to change the phone let be available especially to those who are traveling to other countries and they're new there and they need to do a calling for connection to people who are going to take them to different destinations."
Pros: "Onboard crew is willing to help."
Cons: "Everything. Starting at check-in upto flight conclusion, there is always a problem. Their business and first class product is far, far below global standards. Seats are broken, some of them are not cleaned properly etc. For an aircraft that is about 6 years old, it looks like 30."
Pros: "We had taken extra legroom seats and so the seating was comfortable."
Cons: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
Pros: "Amazing crew, awesome food and very good customer service. Overall, great experience!!"
Cons: "Uncomfortable seats. No option to get out at Mumbai. Food as if stored for 48 hours."
Pros: "Food was amazing."
Cons: "Nothing works - the entertainment system, reading lights, hand sets are falling apart etc."
Cons: "The flight got cancelled & reaching to customer service took 2 hours"
Pros: "The food was good"
Cons: "Condition of the aero plane. The maintenance could have been better"
Pros: "Price, crew, and service"
Cons: "Boarding process was not smooth. People were allowed to board in a random order resulting in crowded aisles and not optimal overhead luggage compartment loading"
Pros: "The crew should be commended for doing such a great job despite the unruly behavior of some of the passengers. The Legroom on the airline is much larger than most of the airlines I have traveled. The meals served are mostly geared towards the Indian cuisine and it’s pretty good and sumptuous. You are provided with three meals on the EWR-BOM leg viz. lunch, dinner and breakfast."
Cons: "The boarding at Newark was chaotic but the blame lies on passengers who were not heeding to the repeated announcement from the ground staff. The entertainment system on the flight was very spotty with some terminals being unresponsive to touch. The passenger announcement are very minimal."
Pros: "The staff smiled."
Cons: "Headphone jacks didn’t work, my husband’s tv didn’t work, they kept turning entertainment off, food was awful, pre-ordered meal didn’t show up on their list. Overall it was awful. entertainment Selection was mediocre at best."