Level of Service
Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice.
The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.
The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.
overall it was good; crew was excellent, kept the plane, specially toilet clean throughout.
food selection for vegetarians better movie selection; english in TV documentaries.
Friendly staff, great price
No Wi-Fi on plane
Food is too sweet ..no salt.
As always, I was impressed by the high level of professionalism.
Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen.
Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors.
Nothing spectacular to mention.
Airline scheduled only a 30 minute layover between Shanghai and Hong Kong. Obviously I missed it. Waited 3 hours for airline to put me up in hotel. Hotel was extremely sketchy. I'll never make the mistake of traveling with this airline again. Worst travel experience in many years, and I've been some rough places. Food was Terrible, too.
We stopped in NAO (Nanchong) for about an hour and it was quite a sketch experience.
I liked the price of the trip and free hotel for long transit time.
Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem.
Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate.
Some obstacles with early morning arrival and communications
Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good.
Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor.
The flight crew was kind..really hard working..
I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare
Friendly and eager to serve crew
Lack of variety on food choices
|Flights Arrive in||Shenyang|
|Flights Depart from||New York John F Kennedy Intl|
|Airlines||Air China, China Eastern, XiamenAir|
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