Pros: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Cons: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Pros: "Excellent crew. Very good food. Comfortable seats."
Pros: "Crew was great and food was nice!"
Pros: "The crew was very friendly."
Cons: "Seats can get better."
Pros: "So welcoming and so caring"
Pros: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Cons: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."
Pros: "The food its disgusting"
Cons: "Better service and better food"
Pros: "From new York to Doha flight seats are not that comfortable."
Cons: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Pros: "The food was good and many entertaining movies."
Cons: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Pros: "Crew was excellent"
Cons: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."
Pros: "Crew was very accommodating"
Pros: "Crew was good and helpful. Food was good. Seats were comfortable."
Cons: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Pros: "On line flight experience"
Cons: "The food has to improve especially they have to provide fresh food"
Pros: "courteous service and a clean modern airplane"
Cons: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."
Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"
Pros: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Cons: "Horrible service. The US part of the journey was fine but the rest was aweful."
Pros: "The service was great and was on time"
Cons: "The service and was"
Pros: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Cons: "No complaints."
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints great flight"
Pros: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."
Pros: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Cons: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."
Pros: "The plane had everything I could want."
Cons: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Cons: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."
Pros: "Excellent service..!"
Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Pros: "Service, attentiveness, food."
Cons: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"
Pros: "Good service!! Good food!! Great staff!!"
Pros: "service, food and cleanness"
Pros: "Would be very happy to fly again on qatar if options for Indian food menu is increased"
Pros: "Best service ever from the crew. Flight on time."
Pros: "Crew was good, they were trying hard to keep customers happy."
Cons: "Limited food selection on top they ran out of available options so basically only one beef option was given. Either u like it or not. Pretty old movies in entertainment section, broken seat controls, charging ports and headphone inputs. No clear announcements by captain."
Cons: "Seats are too small"
Pros: "Not much really."
Cons: "The air craft was old, I was sitting on the exit row and the screen was loose and the window on the exit row was leaking. The food was bad and the service was poor. The flight attendant kept on forcing things on me rather than asking me what I wanted."
Pros: "The service and the food were amazing!"
Pros: "Professional courteous friendly and communicative"
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "On time departures Good entertainment options Could charge my electronics"
Cons: "Food was ok Boarding was somewhat disorganized"
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Cons: "Ran out of meal options in both flights"
Pros: "I loved the kind and friendly staff of Qatar airline. They were very organized and helpful. We missed our flight due to delays but they took great car of us and guided us through the process."
Cons: "They seats were too close. The person in front had his seat back and was practically in my lap. Annoying."
Aircraft used fir this route was pretty old. Seats 💺 were hard & difficult to reclaim although it was flat bed
Pros: "Crew was amazing"
Cons: "Seat was very uncomfortable"
Pros: "It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines."
Cons: "Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck."
Pros: "In row 27 window seat. Had a great view of the Maldives."
Cons: "The entertainment."
Pros: "Crews were nice"
Cons: "Better movies and free internet in flight"
Cons: "Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel."
Pros: "Planes and entertainment was amazing. Flight crew very good and friendly."
Cons: "The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful"
Pros: "Not bad comparatively morning flt kolkata to cmb.crew is good.clean"
Pros: "Fast and efficient."
Pros: "Crew was that much friendly."
Cons: "Not mine type food (just a suggestion please to have sri lankan varities)"
Pros: "Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting."
Pros: "Friendly service."
Cons: "Boarding process could improve"
Cons: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Pros: "Friendly crew and great food"
Cons: "Delay to take off"
Pros: "Good service"
Cons: "Not enough leg space, cramped seats"
Pros: "The cabin crew were friendly and attentive, I was quite impressed with the food, and they served a good white wine. I was happy to find an excellent choice of movies, tv shows and music with a simple, intuitive system for playing them."
Cons: "There were problems in the bathroom. All the paper towels were in a heap on the floor, and the sink was blocked. I told the stewardess, and she just shrugged. Obviously there are no bathroom checks on Srilankan Airlines and I don’t think that’s good enough."
Pros: "Nothing really stood out. Having a pillow and blanket for every seat is a plus."
Cons: "Plane wasn’t cleaned very well, trash in the seat back pocket. Was given a meal that wasn’t on the menu and was unedible. At the end of the flight they spray air freshener down the entire aisle which is very concentrated."
Pros: "Luggage ready as soon as through Immigration in Sri Lanka"
Cons: "Food was gritty and cold. Did not eat."
Cons: "The connecting flight (at Colombo) was delayed for more than 5 hrs and there was no communication of whatsoever. There were barely any Srilankan airline personnel at the terminal/information desk to help assist or inform passengers. No acknowledgement of the discomfort caused to passengers."
Pros: "On time, efficient, served a light breakfast"
Cons: "Would have looooved a coffee :P"
Pros: "Awsome service and on time flights"
Cons: "i am very dissatisfied for the bad service. my friend and i missed the booked flight, but the online service and counter said they can help me nothing."
Pros: "Good service"
Cons: "The SriLankan transfer desk was difficult to find at AbuDhabi airport. Better signage is needed."
Pros: "Kayak services very good"
Cons: "Kayak services very good"
Pros: "Plane was not full, so I could lie down which was a great rest after such an early checkin in bangkok."
Cons: "A bit disorganised in Colombo, but all in all informations were gathered. The airline desk a bit unhelpful in not wanting to contact by phone the main airline desk for a question which forced me to walk all the way back, But no huge deal."
Pros: "Stuff is friendly, helpful and supportive. Both on the ground and in the plane"
Cons: "It would have been nice to be offered a lunch during the 2h transit in Colombo as it was lunch hours."
Pros: "They have great direct service, and moderately priced. And fantastic flight times."
Cons: "The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful."
Pros: "Free entertainment (nice selection of movies), free food and drinks (food is a bit spicy, but within reason), more leg room than expected."
Cons: "At first they refused to let me in on the plane, because they misread the instructions from Dubai and thought I couldn't even be at the airport. I can't go into Dubai, but I can be at the terminal. To their credit, they realized their mistake just in time and I was able to make the flight, albeit barely, so no harm done."
Pros: "Colombo to Male & vice versa by Sri Lankan airlines has been very disappointing to be polite with regard to disgusting food served by them in small cardboard box with no choices whatsoever unlike a standard career nor what they practiced in the past by serving real food chics, not even a cup of tea or copy. Disgracely shocking practice by a national career & not by any means budget airline. Previously Mihiri Air served even better choice of food & drink at moderate prices but price of ticket was at least 50% cheaper. SL Govt with SLA With no regard for passenger comfort nor giving them a reasonabl deal on his sector should be condemned & boycotted. As a regular traveler I will look at Emirates as a better airlines despite with a different time slots still would be cheaper & value FO money. Wake up Sri Lankan Airlines from your slumber"
Cons: "Food of course"
Pros: "Just about everything"
Cons: "The food"
Pros: "There smile ver good at communicating and good services I travel overseas many times every year and I would love to travel with Srilankan."
Pros: "Perfect and impressed."
Cons: "Slow load of luggage.."
Pros: "Good crew"
Cons: "Old plane"
Pros: "Food was good, entertainment system also, and in economy class the seat was finally not that small."
Cons: "A small delay at departure du to late arrival of the plane."
Pros: "easy check in, left on time, arrived on time, bags on time, no problems"
Cons: "tough time - 9:50 p.m. departure, near midnight arrival after turning the time back 90 minutes,"
Pros: "There was no entertainment as it was a short flight.had to report quite early in the morning because of airport renovation.otherwise the flight , journey and food were Good"
Cons: "Had to wait for one and half hours to get our luggage from the belt as all gulf transit passengers who checked in later than us got theirs first and since we checked in first our luggage came last.I had onward journey for eight hours by bus and with lack of sleep the previous day it was quite tiresome."
Pros: "Chennai to Columbo was nice and easy, on time."
Cons: "No liquor served."
Pros: "Every thing was fantastic"
Cons: "No thing"
Pros: "Friendly staff lots of food options entertainment it was on time"
Pros: "Good helping staff"
Cons: "Small flight, leg space in economy class was just little. Legs touching the seat ahead. So less comfort."
Pros: "Pleasant and welcoming crew offers the best Sri Lankan hospitality during the flight. Excellent food with good variety. Happy to fly with them again."
Cons: "Check-in was not efficient at all. I had 2 luggages to check-in and had to wait more than 1 hour on the queue to get into the service counter. Hope they will adapt a better system / more officers to manage issues related with both people and luggages."
Pros: "Cleanliness in cabin was very poor and food quality was extremely poor."
Cons: "Cleanliness in cabin was very poor and food quality was extremely poor."
Cons: "Sri Lankan seems to fly very old A320 aircraft on this route, at least for the daytime flights, and these have limited comfort in business class and rather small entertainment systems by today's standards. But it's surprising that the food quality is also poor because Sri Lanka has such amazing cuisine as a country."
Pros: "I like everything , it's excellent airline"
Pros: "Boarding without any hassle?"
Cons: "Boarding & food."
Pros: "Overall helpful staff. Lounge staff at Bandaranaike not proactive ...... failed to tell us they would announce boarding so we went when the lights said 'Final Boarding'....and waited another 45 minutes outside the plane."
Cons: "Messy boarding procedures. Food uninspiring and tepid. One miserable flight attendant who needs to smile more and look as tho she is not there under sufferance. ....I felt I was ruining her day even tho I didn't make a single request, smiled and said thank you for everything. Leave your bad day at home when you are in service industries."
Pros: "The seat were comfortable."
Cons: "Crew was cold and and very matter of fact. The food was very so-so. The food items have to be purchased other the food trays served unlike Turkish Airlines and Kuwaiti Airlines."
Pros: "Amazing crew"
Cons: "At check in"
Pros: "Nothing, they loose my luggage, so I want my luggage back in 1 day or refund my money"
Cons: "They loose my luggage."
Pros: "The crew made a bad decision concerning me and another passenger. I had extra leg room in front of him and he still insisted on crushing my knees with his reclining part of his seat. The stewardess choice to side with him because it was ok to crush my knees because he paid for a upgrade in seat,"
Cons: "I will be filing a complaint about this matter soon and request a refund for the total disrespect of me as a paying customer,which they did not value at all"
Cons: "Too many boarding delays"
Pros: "Crew was cordial"
Cons: "Check-in - it took 2 hrs to check our bags"
Pros: "Good crew, comfortable seat, plenty of storage"
Cons: "The inflight entertainment system"
Pros: "Spacious flight. Helpful crew. Efficient boarding"
Cons: "More food options"
Pros: "Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore."
Cons: "JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight."
Pros: "Overall excellent"
Cons: "Was not able to select seats online (even 24 hours before), was not able to check-in online, had stand more than an hour in the line for check in in JFK/NY"
Pros: "Plane was good, seats were spacious"
Cons: "Check in process was hectic"
Cons: "Boarding not good no line turebel"
Pros: "Did not submit my meal choice in time but got the meal of my choice anyway."
Pros: "The crew were very good and attentive. Fight in both directions was smooth and very comfortable."
Cons: "In both directions, check in took forever and I was unable to check in online beforehand. The first flight, I waited 1.5 hr (perhaps that is the general experience from JFK) and in the other direction, at least 1 hr."
Pros: "I'd never flown Etihad before and had a 13 hour flight followed by a 5 hour flight with them so I went in with fingers crossed for a good experience. My flight from JFK to Abu Dhabi was on an A380 and it was a spectacular plane. The crew was amazing the entertainment selection was great, the bathrooms were clean - it was a great experience."
Cons: "I have no complaints other than it would have been nice to be able to go online and have a look at my seating & have the option to change my seat. Fortunately I didn't need to change my seat but it would be nice to have the option to at least look."
Cons: "The flight left > 2 hours late from JFK to Abu Dhabi, and my connection was changed midair. Instead of changing it to the next flight, they changed it to a flight 16 hours later so I missed my entire day of meetings. The paid internet did not work inflight so I couldn't check my connection or receive emails. The crew was not friendly, and they also wouldn't give anyone any information about their connections during the flight, which resulted in ~80 people rushing the crew and the desk. It was very messy."
Pros: "The staff were kind, professional, attentive, and each person brought a warm elegance to their interactions with patrons. My seat ate who was a stranger to me got messily sick and the attendant was gracious and helpful to her. Also the meal from Abu Dhabi to Bengaluru was the most delicious I've ever had on any flight, which includes some international first class travel."
Cons: "I have long thighs so my knees butted against the seat in front of me."
Pros: "Flight was smooth and quite roomy with seats; good and constant maintenance of toilets. Excellent and thoughtful e-entertainment"
Cons: "Flight attendants could be more friendly and attentive; seat and food sanitation could be improved more."
Cons: "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"
Pros: "The crew were really accommodating."
Cons: "I had chosen an aisle seat and vegetarian food online. Neither were given. The food choices were meager."
Pros: "Crews were great"
Cons: "1. Ground staff was rude to me. Didnt help me to print a boarding pass of my connecting flight 2. The window seat’s space in the first row was quite narrower than others"
Pros: "Easy connections ,good flight ,food"
Cons: "Check in at JFK took ages as the ground staff just didn’t bother about balancing queues versus available agents. One quueue moves fast and the other got stick . Some of the agents were novices After boarding some passengers couldn’t find place for their carry on a. They were rudley informed that they are carrying large carry ones and were threatened with deboatdong if they weren’t fast in finding alternate places for their bags"
Pros: "timeliness, in-flight entertainment, food"
Pros: "The crew were very understanding and tried to help as much as they could with the issues encountered. Many out of their control."
Cons: "This flight is one I have done a couple of times in the last year. This will be the last time doing it. It is basically a transit flight for people to get to India and the sub continent. The food is all curry based and as a westerner found it not to my taste, only having a curried vegetarian option as the meal “options” is unbelievable. The plane is jam packed which is fine, but the smell of some of the other passengers was horrendous. There must be a rule that passengers shower in the week leading up to the flight at least. My wife and I both had incidents of people pushing in front in every queue from boarding (lack of control by ground staff as random people joining First/Business/Gold line as moving first) to bathrooms (myself and two others waiting patiently before a woman pushed into bathroom before person even got out, then blocked our passage in to let her family member in), hitting us with bags when disembarking and then completely blocking walkways with no consideration for other passengers. We have now agreed that we will fly through any other city/route to avoid this terrible experience being repeated."
Pros: "This time the service was ok"
Cons: "Food was mediocre,and while boarding the buisness class and economy lines are chaotic, looks like no one is in charge!"
Cons: "Ground staff is so inefficient and checkin process at JFK and boarding at AUH is abysmal. Ground staff at JFK have no regard for time and on time departure. Seriously lacking in entertainment options inflight and food is mediocre. Etihad is seriously lagging other competitors from same region like Enirates. This would effect my choice airline for my future travels."
Cons: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"
Cons: "AVML food was requested but I have never had worst food than on this flight (ever in my life). The crew to abu Dhabi was Ok but I had the worst experience ever on the flight to Ahmedabad. The staff was OK only. The entertainment was sub par. I recently flew Delta domestic flights and it had many newer English and Hindi movies than on this flight to India, go figure. I think even Air India may have newer and many more movie choices than this air line. I flew my sick father with Catheter business class but the restrooms in the business class were same small pigeon hole size. We could not even fit inside to empty out the bag. Don't buy business thinking of the luxury of space. It is a myth."
Pros: "On this leg the general courtesy was great especially one particular hostess, Nikita. The movies and certain music on the menu were a good range."
Cons: "The food! 12 hours of mediocrity in a aluminium foil. My wife and my hand held consoles were not working and hence we couldn't use our reading light besides some other functional limitations. An elderly lady sitting in front of me had a bad bout of chills because of the cabin temperature (most probably) the staff never followed up on the help that fellow passengers had given to the lady. My prior two flights with this airliner were much worse My A380 experience in the Emirates has been MUCH more spacious and great meals with a predictably jollier staff. Qatar airways can perhaps even top that. The only thing I feel etihad has over these better rivals is the convenience of the US Immigration. As a NATIONAL CARRIER of the UAE, I'm quite unimpressed and disappointed."
Cons: "I had one piece of checkin baggage. surprise surprise it was misplaced and finally delivered to my house, 10 hours after my arrival to the destination"
Pros: "Crew was cool and service was good."
Cons: "Because I purchased the ticket from kayak I feel like they punished me. I had a 14 hour layover. I went to the counter ask about a meal voucher and they said I didn't qualify because I purchased through a 3rd party and so I sat there for 14 hours dreaming of when I would eat next."
Pros: "Nice plane, good crew"
Cons: "The entire menu was southern Indian with very strong spices and awful taste. I can understand that there are a lot of Indians on the flight but Etihad should have options for non Indian dishes as only Indians would have a taste for what was served. Very bad experience for our entire family."
Pros: "Warm crew"
Cons: "Some crew were mean"
Pros: "Main course not served in the Dinner. My wife asked to crew about main course they told to her it is completed I mean not available any more."
Cons: "Improve the services like Dinner quality and snak quality. In the Airport there is big q for checking no one is controlled and guding about line."
Pros: "Nothing...at check-in I was made to pay for 10 kgs for having 1 kg over weight"
Cons: "Everything...crew from JFK to Abu Dhabi was fussy and overall very rude...didn't even serve food properly"
Pros: "The economy seats have an innovative recline which really adds to comfort, especially for such a long trans-Atlantic flight. The crew was very professional and helpful. Efficient. The entire Etihad Experience was excellent. The boarding happened on schedule, the flights as promised. No missed connections, no issues with baggage. Top Notch. Very clean aircraft."
Cons: "For whatever reason they would not let me keep my carry-ons as JetBlue did, so I had to check one of them. They have weight limits for the carry-ons, which I understand, but in my case they really were not large, and not very heavy. It is what it is."
Pros: "Quick flight"
Cons: "Seating is tight"
Pros: "I was more than pleasantly surprised by the level of service, comfort and food on this flight. I typically dread these long haul flights, but this was actually a pleasant experience. The fold flat seats are comfortable and roomy, the food and meal service, when you want it is convenient if you wish to dine on your schedule, not the airlines and the general high level and friendly service was much appreciated. The "lounge" space they have between the first and business class cabins is fantastic; its a small bar like area where you can get out of your seat and chat with other passengers, watch news, read or whatever, and not be confined to your seat. Overall a great experience, Arrived having slept, eat and drank well."
Pros: "The aircraft and leg space in rare seats."
Cons: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."
Pros: "Give more food options"
Pros: "Crew and service"
Cons: "Small toilets, tighter seats"
Pros: "The boarding process was seamless"
Cons: "The fact that my screen did not work and i could not sleep on the flight. It was very painful and nothing was done"
Pros: "Connection times and schedule."
Cons: "Middle of the day standing in the runway in the sun in the desert inline. That's boarding experience. Who cares for 3rd world traveller right !"
Cons: "Staff not treating Indians properly but treating Caucasian like lords."
Pros: "It got me from my home country to my destination."
Cons: "The movie selection was just mediocre...other airlines have much better (wider selection) & newer films. Also the flight attendants never woke me up for my 2nd meal, even though I very clearly used the sleep-mask provided that said "wake me up for meals" written in all over the front. I don't understand why this system was set in place if your cabin crew aren't going to use it...? Also did not like the mango custard -- was a bit weird. I'd recommend just plane/vanilla custard -- these flavors are much more widely appreciated by everyone. Mango is too quaint, even for those requesting hindu-vegetarian meals."
Pros: "Crew was amazing. They are very active."
Pros: "The seat could have been bit more spacious. The ground staff at New York were not cooperative."
Cons: "In flight crew needs to learn some manner not all but few crews were rude."
Cons: "If it’s on time!!!"
Pros: "Food was amazing."
Cons: "Nothing works - the entertainment system, reading lights, hand sets are falling apart etc."
Cons: "They had not reserved my vegetarian meal and crew was very rude about not being able to serve my meal. Prabir"
Cons: "The flight got cancelled & reaching to customer service took 2 hours"
Pros: "I appreciated that SOME of the crew tried to help us with our defective monitors by resetting them, but it didn’t work. The landing was also incredibly smooth. Top marks to the pilot."
Cons: "Our monitors and remotes did not work at all, for the entire flight. What’s worse, is the monitors weren’t just black... they were stuck on a bright white screen which were constantly in our face and prevented us from sleeping. Towards the end of the flight, out of desperation for sleep, I placed my blanket over the three defective monitors so the two other people in my row and I could try and sleep, but I was yelled at by a stewardess because she considered it a fire hazard! She was completely unsympathetic. Having a blinding white light in your face rather than an entertainment system, on a 14 hour flight, was torturous. My girlfriend and I were EXTREMELY DISAPPOINTED in this flight. The food was also very underwhelming and akin to bad hospital food. But at least that was bearable."
Pros: "Crew have been great. Flights were on time."
Cons: "leg space and seating is not good enough for a 14 hours flight. Also, maintenance could have been better."
Pros: "The food was good"
Cons: "Condition of the aero plane. The maintenance could have been better"
Cons: "The audio jack/port of my seat wasn’t working for the entire duration of the flight ; the food was not good; uncomfortable seating plus they didn’t inform me to check out my luggage at New Delhi and check them back in for Kolkata after clearing customs; this made me miss my baggage"
Pros: "Flight crew was helpful"
Cons: "Old plane, entertainment didn’t work."
Pros: "The food was really very tasty. Attendants were mostly pleasant and efficient. I had three seats to sleep since a passenger left one seat to go to another aisle so we could both have space. Very kind."
Cons: "Two meals were the exact same? Hmmm"
Pros: "Overall service"
Cons: "Nothing much"
Pros: "Excellent flight and service"
Cons: "My travel agent in India emphatically said that we did not require visas. We did not find out otherwise until we were at the gate in New York."
Cons: "Someone got sick in the isle across from me. The staff cleaned it up, but laid newspaper down on the floor. Within hours it was shredded and looked a mess. Also, the interior of the cabin was a bit worn -- carpets bad, toilets out of paper, light & call buttons not working.... needs a facelift for sure. Staff was not that concerned or responsive as on other flights."
Pros: "My flight was canceled it sure why Kayak is sending me these questions to review my flight when it was canceled three weeks ago"
Cons: "See abive"
Cons: "Terribly rude staff, on top of most basic things (such as light, tv/media, etc) not working on the plane. Air India ground staff at JFK is truly unprofessional."
Cons: "My wife and I along with our 2 yr old son were flying AI 102 from JFK to DEL on 12th Dec 2017. Boarding happened on time at 1 pm EST and that was the last sane thing to have happened. First, there was some problem and flight got delayed, AI staff would not tell us what was going on and kept buying time with one excuse or the other. Soon this stretched to over 3 hours of sitting inside the plane while the plane did not move an inch from the gate. Finally they announced there was some technical problem that required a part replacement and as per the DGCA regulations, passengers would need to deplane. After deplaning, we were given a $10 meal voucher and told to stay close by the AI gate as the replacement part was already on the way and the plan would take off around 6 PM. As time passed, passenger's impatience started growing as AI staff just wouldn't share any concrete information. Suddenly around 6 pm they announced that the replacement part had arrived and engineers were working to fix it and that boarding would now start soon, all this while insisting that passengers stay close to the AI gate as boarding could happen any time. Around 7 PM they started the boarding, little did we know that this was merely an exercise in deception that was never meant to get us on the plane, but rather just meant to herd us to a much smaller hall downstairs with poor air conditioning where people along with their hungry starving babies and crying children could suffocate further. To make matters worse, there was no explanation provided by the AI staff still about what was going on, downstairs staff would say engineers are still working and the staff upstairs that was managing the boarding said they were under instructions from downstairs passengers to board the passengers. After about 45 mins of waiting, passengers finally lost their patience. When several Mom's yelled at the AI staff to provide clear cut information, the staff relented and sent the passengers back upstairs where there was better air conditioning and people could still move around. We were still asked to hang out close to the AI gate lest we miss the boarding that could happen any moment - this was still 8 PM. After another hour of wait, around 9 PM finally we got hold of the AI station manager who informed us that the flight had been cancelled. Upon being asked the next steps, he had no answer and asked us to get back to the departure ticketing terminals where they would provide further information. Long story short, the next 2 hours were AI's shoddiness at it's best. Utter confusion, misinformation from the AI staffers, unruly scenes at JFK that eventually required police to be called in was the order of the day. We finally got into an AI arranged hotel at 1 in the night - no dinner - with the promise of being flown out the next day at 12:30 pm. It's another matter that the flight next day could depart only at 3:30 PM, but we were thankful that at least it did. #NeverFlyingAirIndia"
Pros: "I paid $ 100 for extra lag room seat there is tv no music broken seat I am very upset and didn’t do anything 17 D"
Cons: "The flight was delayed 25 hours. Was given $10 on day one to get food where just a bottle of water at the airport is $3. After hours of lying that we were going to depart on the scheduled day. They finally cancelled the flight after I was at the airport for more then 12 hours. Stayed at a hotel and was given no dinner or water. Next morning was given $12 for food and promised a depart time of 11:30 am and plane too off at 3:40pm."
Pros: "I was sitting in economy class in a middle seat... it was a comfortable seat and the flight left and arrived on time"
Cons: "The flight crew did not have water to serve after the initial small bottle that each guest received in their seat pocket"
Cons: "Out of every flight I take with Air India 50% of the time TV did not work.. which made me stare in air for 14 hrs.. and food is always very stale.. never feels fresh !!"
Cons: "The TV entertainment did not work in both legs of the journey. Especially when I was traveling with a young child, this was very challenging as there was no entertainment for us. Seats were old and the controls for light and the TV didn't work. It was frustrating to not have the light when trying to get anything out of the bag or find something. Also lights were randomly switched on and off on the flight. The seat belts didn't work."
Pros: "The flight was on time. I didnt lose any bags."
Cons: "Everything else. Entertainment system was not working, food was ok. Old , filthy seat covers. Cabin started to give you a feeling that you are flying in a trash bin after a few hours into the journey. Not many options for drinks. Crew non attentive and callous. It really needs a facelift considering it is representing the country in some ways when operating abroad."
Pros: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
Cons: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
Cons: "Tv not working in a full flight"
Cons: "Entertainment hard to use. Did not work well"
Pros: "Crew need keep flooring clean"
Cons: "Nonstop flights"
Cons: "Tv service was not available on several screens"
Cons: "Crew shuts off Two restrooms for there use only by posting sign of "Under Maintenance". These are specially one of the rear restrooms. There are only 6 restrooms in the plane, out of which crew of 5 takes one rest room for them selves. You may divide 200 passengers for 4 Restrooms."
Pros: "I loved the food! It tantalized my taste buds. I also like that I was able to sit in the seats I reserved online."
Cons: "The plane was a mess - there was trash on the floor throughout the entire plane, and flight attendants just ignored it. I don't mean one little piece of paper...I mean actual garbage littering the walkways. Flight attendants were scarce during the flight. The entertainment systems were terrible. My touchscreen was broken and the selection button on the remote didn't work, and my wife had a broken remote as well. I specifically selected Air India over several other reputable airlines, but I feel a bit ripped off. For a short flight these things aren't a big issue, but for a 13.5 hour flight I must have quality and reliability. Next time I will book with Emirates."
Pros: "There was nothing that I really liked. Either it was okay or poor"
Cons: "1. Toilets - poorly maintained 2. Food - Bad taste and bad choice of menu 3. Poor entertainment - the screens did not function properly 4. Crew- the crew did not come to resolve the issues of poor screens 5. No Wifi 6. Overall cleanliness - poor Air India, You got lots to work on!"
Cons: "I book my flight online and i pay extra for my sit but still air india change my sit it was uncomfortable for me because i have baby and it was hard i pay extra for my sit so i can fly comfortable but air india do not care about that"
Pros: "Safely arrived ,Air hostess were good when needed help, direct flight to delhi"
Cons: "Food was substituted as they ran out of vegetarian food"
Pros: "A lady staff (in JFK airport) helped me and my wife sit together although we had different seating rows"
Cons: "Non functioning video screens and audio jacks, they were out of food (poorly managed count of veg/non-vegetarian passengers) requested us by adjusting to eat only curry without rice or roti. This happed both for dinner and breakfast. Flight Attendants served only one drink per person and were rude when asked for one additional drink. The connecting flight was 2 hr delayed in delhi, whereas i booked shortest duration flight to Hyderabad paying $150/ ticket due to family emergency but not worth as i was 3 hours delayed overall."
Cons: "Late arrival and added one more hour of transit one day before the flight"
Cons: "Unhygienic restroom, torn seats, frustrated stewardess. This is like passengers finding a charity and paying for airline staff. What do we call this..a failed airline. They should not be allowed to fly and passengers getting hoaxed to book this shifty airline"
Pros: "the food was vegetarian but far better than most of the domestic flights I take in the US. The food was also included in the price of the ticket. I wasn't left debating whether to buy a boxed snack for $8 or survive on peanuts and pretzels."
Pros: "A 14 hour flight that reached an hour early. They upgraded people for free so I got an extra leg-space seat for no extra money. Overall, a very pleasant flight."
Cons: "One or two members of the crew seemed a bit unfriendly. The majority, however, were really good!"
Cons: "My travel was really uncomfortable as I was sat next to a crying kid who did not stop crying even for a second. When I asked a crew member to switch my seats I was told to stick with my own seat:("
Pros: "The movie selection was ok."
Cons: "Traveling to/from India The staff was horrible from check in, to boarding, to unboarding...no greeting, no smiling, no pleasantries, no warmth...nothing! The planes interior was just horrible dirty, smelled bad and the bathrooms (the entire plane I'd in need of some serious cleaning & with bleach) Food...was just disgusting! Bread & cheese sandwich should NEVER be given as an option....the airline ticket cost too much for that poor selection. Fumigation of a plane with people Onboard? If this is a must, please give notice & provide a face mask for your customers"
Cons: "Many seats on the plane were empty and I tried the touch screen consoles in 5-6 seats and none of them seemed to work. The plane was old and poorly maintained."
Cons: "Crew was not helpful. They woke me up out of a deep sleep to give me a mayo and cheese sandwich but did not wake me (or even leave on my tray table) an immigration form. They then ignored several call bells when I was trying to get one. I was left scrambling when we landed. Movie selection was also slim and outdated and made for a rough 15 hours. Seats uncomfortable. Bathrooms were not well maintained throughout flight."
Pros: "- Crew lack courtesy - Aircraft Seat cushion is not there - Seats mechanical system not in good condition - USB for mobile charger of maximum seats not working - touch screen of TV screen not working - few buttons of hand held remote missing - no soap in washroom - Loss of checked in luggage at destination airport, response of team not very cooperative."
Pros: "I liked that I arrived safely. The crew were all pretty nice as well."
Cons: "Plane was extremely run down and dirty. There was dust and dirt on the windows and cabin panels, and the seat back entertainment was falling off of the chair in front of us. The bathrooms look like they haven't been cleaned ever. It generally felt like Air India does not maintain their aircraft, which makes me wonder if they do their safety maintenance on time as well. In addition, after we had taxied to the runway and were about to take off, the pilot suddenly returned to the gate because "something looked wrong." All of that adds to the feeling that this airline does not do proper maintenance."
Cons: "No entertainment on-board, crew was sluggish in making announcements, old aircraft carrier which is shaky & noisy"
Pros: "One of the crew members was courteous"
Cons: "The entertainment system was not working at my seat. Passenger in front of me also had issues with the entertainment system. Specifically the audio port had issues. Crew member suggested I shift to another seat where he said it was working. At that seat the video was not working. On being informed of the same he asked me to shift again. I didn't trust the crew and gave up. Being a long distance flight, working in flight entertainment is a necessary element. The second seat had issue while tilting back. It tilted back almost flat( broken )."
Pros: "The crew were polite and service was good."
Cons: "Plane was supposed to leave at 3:10pm but boarding started around 3pm even without any delay notice. Also the seats were so hard and uncomfortable, especially the bottom seat. Touch screen did not work."
Cons: "Crew was unfriendly"
Cons: "As always it's going to be jetlag but the entertainment system program, if they only provided more options then it would've been great but the shows and movies were outdated except a few and it was a boring, tiring flight but overall with the crew and comfort was a great experience from Kuwait."
Pros: "crew is mediocre. i flew buisiness class and the crew did a basic job. Qatar and Emirates treat business class far better than Kuwait Airways does."
Cons: "better service, care, follow up. kuwait airways also lost my luggage."
Cons: "The hostess was rude when I asked a question. Took 2 hours to serve dinner and then didn't serve coffe or tea."
Pros: "Hi, We had experienced a huge delay (over 8hrs) from JFK & transit in Kuwait was horrible. Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation."
Cons: "Customer care & poor management"
Cons: "I was injured and unable to fly. I spent over an hour on hold trying to adjust my flight and never spoke to a rep. I emailed customer service in the US and at the airline’s point of origin. Yeh up have still not responded. Poor poor form."
Pros: "the new plane was clean and good, and the food was decent."
Cons: "The flight was delayed from JFK without warning for no apparent reason, the crew from JFK to Kuwait seemed always irritated when we asked for anything like warm water, or headphones."
Pros: "Crew assistance"
Cons: "Very limited opportunities of entertainment"
Cons: "The food was ok.the bread was stale and cold.should serve it hot. No blankets were given.bathrooms were uncleaned.out of soap n tissue roll once was hanged out.the kuwait airport is pathetic.has all the bathrooms on the lower level far away from the prayer rooms.uncleaned. i dont wanna say more..hire more professionals to work for the airport"
Cons: "Seats aren't comfotable."
Pros: "1. Real vegetarian food can be served. 2. The space between front and back seats to be slightly more. 3. The staff of the Kuwait airways should coordinate with the passengers continuing their journey right from the time the passenger gets down from the flight. We faced problem in locating the office of the kuwait airlines at Kuwait. 4. The gap is too long between the flights. 5. No details in some of the gates regarding the flight details. 6. The snacks served at Kuwait airport can be slightly different. 7. How to use toilets have to be informed to the passengers as some of the passengers may not how to flush."
Pros: "Seats comfortable. Good selection of movies."
Cons: "Late start. People missed their connecting flight. Food was not of my like. Did not supply travelers convenice pouch though toothbrush was available in the toilet."
Pros: "The sitting arrangement was good."
Cons: "My son already mentioned that we are vegetarian people when he booked the ticket. Still during our flight the crew said we don't have veg food, only option is non-veg. When I clearly denied to have a non-veg food and some other people also explained them that most of Indian people food habit and culture, finally the staff ready for give the Veg food to me and my wife. We got the food but it took lots of time and cold, no test as well. Is it really good behaviour to customer?? We are senior citizen, we need water for our medicine, I have to asked 3 times then they give me only one time.. Such a annoying and awful experience during this journey. I won't recommend Kuwait airways to my family and friends. Thank you.."
Cons: "Very strict in luggage weight. That causes lot of problems. Standard of drinks in the aircraft are not as good compared to Emirates. Standard of food also need improvement. Flight from Kuwait to Lahore had plastic cutllery which is not good for health."
Pros: "The Kuwait business lounge was good especially after the Wingtips lounge at JFK. The staff there was so loud talking to each other I had to asked them to be quiet for the guests these, especially when one is stranded at midnight in a crowded space. The crew, food and seat was good on the flight considering the competive price of the ticket."
Cons: "The flight took off over 3 1/2 hours late. With a 1 1/2 hour connection, I was told when I checked in that the other planes would definitely be waiting for us. Of course that was not true. When I landed at Kuwait, the transit desk casually offered me a seat on a flight 24 hours later, expecting me to stay overnight. No alternate flight arrangements were made as the staff was switching duty. As I was traveling business class and for the funeral of immediate family, I refused to move from the counter. A well meaning but not too effective lady finally booked me through Bahrain on Gulf Air to land at my four hour away destination, 19 hours late, instead of 28 hours. If thenJFK staff had called ahead, I could have easily connected right away without the hassle of pleading and waiting."
Pros: "By taking the given bread and drinks"
Pros: "Planes are little bigger..more leg room...requested special meal was provided. Pretty Decent for the money."
Cons: "They must carry more blankets...on one plane it was so cold and they were out of blankets!!! Air hostess are not that friendly. We had booked round trip, there were delays on both the sides. No much selection for kids entertainment."
Cons: "We asked for wheelchair access. At the Kuwait airport the crew was not very interested to help though."
Cons: "Terrible service, poor communication from crews, no blankets given because they ran out after giving to some, crews ignore to attend, overall a terrible experience."
Cons: "Flight was 1 hours delayed and poor services."
Pros: "Staff is friendly."
Cons: "Overbooked flights. Too crowded"
Pros: "Flight was overall good. With good food"
Cons: "Crew was not very friendly. Hostess were rude and was showing attitude if called again. They didn't say me anything directly but I was watching how they treated few other passengers. They need to learn some patience. Also boarding took so much time. There system was slow or i don't know."
Pros: "Empty seats"
Cons: "Food, headphones, timings of planes."
Pros: "I liked the crew and the entertainment"
Cons: "The flight was uncomfortable i couldn't sleep at all plus the late departure thing and they always apologize about it"
Pros: "Price and flight experience"
Cons: "Not much to dislike"
Pros: "air hostess"
Cons: "lights were not turned off during sleeping time.I had to request the airline staff to repeatedly do something about it. There was no response."
Pros: "Good flat and comfortable bes and good food"
Cons: "No proper boarding procedure was followed... exchange of words between passengers and ground staff related to this.. too many passengers requesting for wheel chairs just to get priority boarding... most of them were healthy and some running while de planeing in kuwait.. Inflight crew even in business class seemed very robotic as if following instructions from someone. they dont have proper training or experience to make passengers feel at home compared to other airlines."
Pros: "Low fare"
Cons: "Food, crew"
Pros: "Nothing is acceptable."
Cons: "Air conditioning system was not working!!!!! Water was not provided after several times requesting!!! Both flight was delayed more than 1 hr 30 mins. Cheap price dose not mean to provide below quality service it should have a minimum standard!!"
Pros: "first is g8,"
Cons: "ground crew staff is not good"
Pros: "The ticket price"
Cons: "Boarding - it took an hour to get checked in after staying in the queue. Food - Food was very mediocre"
Pros: "Upgrade to premium economy seat. Working TV with good selection of films."
Pros: "Both flights were devoid of passengers. Plenty of empty seats."
Cons: "And here's why. Flight was delayed by 4 hrs departing JFK. Naturally, missed my connecting flight from Kuwait to Dhaka. We had to wait 24 hrs at a dirty, shabby airport hotel. While some guests we're given individual rooms (not at random), all Bangladeshis were told to share rooms. When i refused, the manager behaved rudely. Kuwaits ground and airline staff are the absolute worst I have seen in my 7 years of frequently travelling around the globe. Honestly will never fly their airline even if they pay me. Flight history suggests that they are often late."
Cons: "The was a man on medication, a seat in front of me. He was upset. The lady crew member was aware that he was on medication. She harassed the passenger and was extremely rude to him and he was clearly anxious to fly I ordered special meal, vegetarian. I had to exchange seats with a co passenger and informed the crew. They forgot about it. Twice they gave me food saying it was vegetarian, but it turned out to be chicken. I ended up hungry. The entertainment system did not work for the entire duration of the flight No apology, nothing! Will never travel Kuwait airways again"
Cons: "The flight was delayed over three hours and i missed the connecting flight to Chennai and stayed at Kuwait airport hotel one day and lost a day in my vacation"
Cons: "I checked in more than 60 mins before the flight take off time. However my online confirmed reserved window seat was given to someone else. Upon complaint, the ground crew was very rude and told me that if I want to contest it, I have to step out of the flight and miss the flight for that day. I have never had such a rude and fraud like behavior from the ground crew in the past with any other international airlines. Very disappointed by Kuwait as it lost its credibility for me."
Pros: "nothing to like. Kayak should delist Kuwait airlines."
Cons: "my parents were unable to walk because of surgery. The service was terrible, especially at Kuwait no wheel chair was provided they had to stand up walk at the last boarding announcement. Not only from Kuwait but also from London they were not provided wheel chair. Because of their worst service my parents are sick now . I spoke to my lawyer and instructed him to file a lawsuit if he can."
Cons: "Seat is broken very hard to travel almost 12 hours on broken seat it cant move back and they serve bad food no hard drinks over all bad experience it's first and last time I am travelling In Kuwait airways"
Pros: "Crew is good"
Cons: "They dont maintain time, no proper handeling in case of delay, language limitations for crew, old flight with age old entertainment i.e. carry your own gadgets for entertainment"
Pros: "Seats were comfortable"
Cons: "TVs weren't working for a 13 hr flight. The Indian vegetarian meal had egg items."
Cons: "Bad service, baggage delay"
Cons: "They didnt have blanket to all passenger"
Cons: "Nothing was good about kuwait. The staff is unfriendly, looking to harass people. And on top in Kuwait they will steal your booze and other stuff making up some stories. My mom was traveling alone and they took advantage of it and troubled her at every point for every single reason. She received the bag with the lock broken. I hope they didn't steal anything. My suggestion is to do yourself a favor and never fly kuwait again"
Pros: "People were boarded on time. Even though the flight took of a little late we reached well on time. The food was served punctually .. It was tasty"
Cons: "The TV screens were too small so it was not possible to watch anything properly In general crew was not polite to people who could not speak or understand English easily though there were individual exceptions. The airplane was old and so the seat was very uncomfortable."
Pros: "I took Kuwait airline first time in my lives. They give me really great price on ticket, and also they gave me great services in the airline and at Kuwait airport."