Find cheap flights from New York LaGuardia Airport to Alberta
Good to know
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 5% increase in price.|
Average price round-trip
|$364||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Top tips for finding cheap flights to Alberta
- Book at least 3 weeks before departure in order to get a below-average price.
- High season is considered to be January, November and December. The cheapest month to fly to Alberta is May.
- Morning departure is around 49% more expensive than an evening flight, on average*.
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Top 5 airlines serving New York LaGuardia to Alberta
Scores according to KAYAK customer reviews
Pros: "In-flight entertainment, speed of flight"
Pros: "Tried the free WiFi and movies"
Pros: "We landed"
Cons: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Cons: "I was delayed over 2 hours"
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Pros: "Wifi for entertainment worked well"
Cons: "No longer have entertainment on back of seats"
Pros: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"
Pros: "The tv on the back of the headrest was great."
Cons: "Too much chatter over the intercom."
Pros: "On time"
Cons: "No entertainment Small overhead bind"
Pros: "i got to Atlanta safely"
Cons: "what can cookies and a cup of juice do for me with all the delays ? i was hungry and tired. Seriously DELTA, it was a horrible time. i deserved a compensation from Delta for the entire day."
Pros: "Crew was very accommodating and friendly."
Pros: "The friendliness and helpfulness of flight attendants was outstanding"
Pros: "Flight crew and pilots always terrific"
Cons: "Flight delayed two hours due to maintenance. Even after changing planes due to another maintenance issue. Third flight in two weeks delayed or cancelled due to maintenance issues"
Pros: "I have not traveled on Delta for years. And this experience was great checking to boardING then the service was great. But I have to back up. The customer service on the phone that helped me adjust my flight, she was great. So I have to say delta was great"
Cons: "The first class food was okay for the length of the flight."
Pros: "Flight was fast and direct."
Cons: "Flight left 45 minutes late because the crew wasn't there."
Pros: "I loved getting an email with my baggage claim number."
Cons: "The food was the same snack they give in the evening and afternoon, even though it was morning- pretzel, peanuts, or cookies."
Pros: "i didn't get on the plane"
Cons: "flight was delayed, so i would have missed connection in NYC. Delta agent said she could get me to boston the next day, in the afternoon. i drove my rental car to boston that night, instead of flying"
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Pros: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."
Pros: "The NYC based crew was young, exciting, and highly professional. I have avoided Delta for many years for long out-of-date reasons. I'm pleased to say that my experience on this flight has changed my perception. I won't avoid a Delta flight in the future."
Cons: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "First time flying DELTA and to New York City. Really liked flying into Marine Terminal for it's smallness and easiness to collect luggage and catch a taxi."
Pros: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Pros: "Smiley flight attendants"
Cons: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."
Cons: "Flight was an hour delayed. Over booked by 11 people. Staff was cold and rude with no apologies. Turbulence the entire flight. They did the beverage service after two hours of flying. Worst Delta flight to date."
Cons: "My suitcase was damaged(torn through!)"
Cons: "We had to gate our roll-aboard because we were told that there was no more space, but there was plenty of space in the overheads when we boarded. Crew was great! There was no in-flight entertainment available."
Pros: "Crew was great! Everyone I dealt with from Delta was very kind, professional and helpful."
Cons: "Hour and forty-five minute flight delay."
Pros: "we arrived earlier than the time listed"
Cons: "no entertainment"
Pros: "Flight attendant was phenomenal."
Pros: "Delta may not be the best however you can tell that they are always striving to be better each and everyday."
Cons: "There's always some personnel who slips through the cracks. I was told to please use the restroom located at the back of the plane versus the one closet to me at comfort class which is right behind first class. Didn't appreciate that much."
Pros: "Customer service was fantastic"
Cons: "Delta is falling behind in the in-flight service department. Still just peanuts and pretzels. All other airlines have stepped this up, even for 1hr flights"
Cons: "Over an hour late."
Cons: "I missed my meeting. The flight was delayed by 3:30 hours. Took forever to take off once we boarded."
Cons: "On the run way for 1 hour in line to take off"
Cons: "Purchased these tickets over a month ago and I was never able to select my seats. I am a Delta frequent flier, and despite logging on and checking in, was told at the airport counter that I would be assigned a seat at the gate. Of course we were assigned to the last row of the antiquated MD 88, right next to one of the engines. As if the lack of reclining seats was bad enough, the engine noise and vibration was almost unbearable on the flight that was delayed one hour on the Tarmac. The crew was understanding and we did get to Orlando safely...a big plus."
Pros: "I find plane travel very crowded and stressful so I just try to get through it. Its a necessary evil.. I would like to say that the staff on the flight from Edmonton to Min. on Nov. 12 were very friendly and helpful. Plane was late leaving and they looked up our gate number for the next flight plus arranged transport within the terminal to help us meet the plane. Worked well."
Pros: "The crew was very friendly and boarding was very fast."
Cons: "I did not dislike anything about my flight it was amazing."
Pros: "Charles checked us in at 4am at LGA with a smile on his face - it really set the tone for the entire flight!"
Pros: "Everything, but especially upgraded seating due to delayed flight which caused us to miss layover flight."
Cons: "Lost time to destination (vacation) due to delayed flight then missing our layover flight. Upgraded to Comfort+ was appreciated but time lost was time lost."
Pros: "Arrived at destination 30 mins earlier than expected."
Cons: "Boarding was a little late and slow. But it smoothed itself out since we arrived at our destination 30 mins earlier than expected."
Pros: "The Delta terminal at La Guardia was amazing I felt like I was back in Singapore , I had my choice of really good food ranging from Italian , German , Japanese and some American places all of which sounded good the prices were a bit expensive but that is just airports !"
Cons: "Had crying child and exhausted mother. Wished she had more options for handling her child. Seat belts on entire way. Also had seatmate who was very understanding but obviously not pleasant. Poor mother!!!"
Pros: "Easy boarding."
Cons: "I flew first on delta to Miami. Short trip, but was very disappointed in today's service. Instead of the normal solid good flight crew, I found a surly crew who congregated in the galley on this short flight and sat around eating in lieu of working the flight. Very disappointing."
Cons: "was not able to check-in on-line -WestJet website directed me to Delta & Delta web-site directed me to WestJet. was not able to check in using kiosk at terminal, counter staff could not explain why. WestJet was unable to add my TSA pre-check to the ticket so I had to wait on security lines. will never fly Westjet again, will use Air Canada or American to get from NY to Toronto"
Pros: "The pilot got us to Toronto."
Cons: "Everything. Contrary to most of my experiences with WestJet over the past nineteen years, this was the worst, overall, trip I have ever had with them, from delays, to missing my connecting flight, to gross incompetence with the staff, to a failure to even empathize with our situation (with a baby!)."
Pros: "comfortable seats, wifi entertainment"
Cons: "Unable to upgrade delta flight because it was a westjet code share flight, westjet unable to upgrade delta flight because it was to be done on delta servers. I was finally able to upgrade at the delta check-in counter for a higher fee than usual (ontop of the perfered seat upgrade I already paid for). I waited 1.5hrs after takeoff before I called staff for a drink. Over 2hrs before they officially started serving main cabin drinks and snacks. There was some turbulence but they could have served people by hand without the cart. They had no problem serving first class before, during and after takeoff."
Cons: "Faulty weather radar on a stormy evening cancelled our WestJet PREMIUM ECONOMY flight. After deplaning and waiting for all passengers without checked bags to be rebooked, we eventually were on our way by car from LGA to JFK airport to meet a British Airways ECONOMY flight with only minutes to spare"
Pros: "Staff were very friendly and efficient, no issues with boarding or in flight."
Cons: "Flight was delayed but we were notified ahead of time so wasn't a problem."
Pros: "WE HAVE SPECIAL NEEDS AND THEY WERE VERY HELPFUL TO HELPING USE WITH ARE NEEDS THANKS SO MUCH IT WAS A PLEASURE TO FLY WITH WEST JET CHEERS monica formosa and josephine formosa thankyou to all west jet employees such wonderful kind hearted people"
Pros: "The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!"
Pros: "very nice."
Pros: "The cabin crew were outstanding on WS709 today. This is my fourth trip with Westjet, and today stood above. Diane was beyond efficient and pleasant while maintaining a smile and grace, while a number of unattended children were onboard. My seat was changed, and that's fine - mostly because of the manner in which the crew at Pearson handled it. Then, I couldn't resist giving up my re-assigned (centre) seat so that two sisters could sit together. The two folk in my row were lovely, they talked more than I did, but when I joined in, it was a genuinely pleasant conversation. Three strangers, meeting per chance. The woman next to me had given her seat up for a family to sit together, so it really was a chance encounter! Diane needs to be promoted!"
Cons: "While things happen, I wonder why when I was readied a seat, it was missed that two children, sisters, were sitting in separate rows? Should they have automatically been assigned two seats together - they were unaccompanied. As happens, an 'aunt-like' woman was seated next to them, and again, Diane was an another in-charge auntie!"
Pros: "I’m very good"
Cons: "- The unprofessional way the staff "sorted us out". Especially the lady at check-in. Our flight was from NY to Toronto and then connecting after a nine-hour layover from Toronto to London. On all flights, we got the seats in the middle of the aircraft allocated, which is challenging when you are on crutches. - The second flight to London was in a terribly old machine where the overhead compartments were not well equipped to accommodate my crutches. The only way they fitted was at the very back underneath all the luggage. So when I asked the flight staff to help me get my crutch to go to the toilet, as I could not get it myself, he asked: "do you really have to use it?". I considered that very rude! - The selling of the entertainment systems took forever, which meant that the food sale was very late. Almost 4 hours into the flight on an overnight flight is really late! Especially when people would prefer to sleep. Due to my medication, I had to wait for food, but it took forever. All in all, not the best experience"
Cons: "There was not enough room for my carryon for some reason and so I had to sit with my knees up and feet on my bag. Not the worst but there should be enough carry on space for everyone."
Pros: "The staff were nice enough on the plane"
Cons: "They said we were pre boarding so we went and stood in line with our 2 year old. Finally after 15 minutes they actually started letting the line through when they could have just waited 15 minutes to even announce the pre-boarding line. Then we boarded the plane and it was late and another 30 minutes waiting to fly. There was no TVs.. and whatever, we brought our iPad We got to Edmonton and our car seat was quite damaged. West jet couldn’t give us anywhere near the car seat we have and not one that fits in my car."
Pros: "Always friendly"
Cons: "No complimentary drink all of a sudden"
Pros: "I received adequate notification for check in and updates"
Cons: "There was a slight delay though we managed to arrive on time"
Pros: "It was overall ok , but over all disappointing that west jest became such a budget airline."
Cons: "I’m disappointed that west jet became such a budget airline, it used to be my favourite. Now there’s no monitors, you got to use up your own power from devices. I prefer to save my battery when travelling."
Pros: "I had a 5 month old baby and the crew was super smiley and friendly. Also, the flight wasn't full so there was plenty of room. I really enjoyed my experience. Thank you Westjet!"
Pros: "This was my first time flying Plus and I don't think I can ever go back. Worth every penny."
Pros: "Most things"
Pros: "Friendliness of customer service (phone), gate attendant and flight crew. I travelled with a pet and their organization is seamless! Well done... again!"
Cons: "Everything was great"
Pros: "The fly is in time"
Cons: "A bit of disorganization in the row where they reviewed documentation and the suitcases of three machines to print passages only served 1"
Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."
Pros: "Hilarious crew member. Great Canadian jokes"
Cons: "How there was no boarding call and we missed our flight."
Cons: "Good Choice of movies to watch on my tablet, but sound was really bad, worse than when i play my music from my tablet on the same earphones"
Pros: "The snacks were good"
Cons: "They lost my checked sleeping bag which forced me to buy another one before my backpacking trip. They refused to refund me for it costing me an extra few hundred dollars to replace it. To include I paid an extra eighty dollars for my trip because apparently I requested window seats which I wasn't provided for my return flight home! Be prepared to lose your luggage and don't expect a refund!"
Pros: "The courtesy of the flight crew, and above all, the smooth flight conducted by the Captain.T"
Cons: "There were no specific "hiccups" or negativity pertaining to the flight."
Cons: "The long delay, 2 kids crying continuous, no place to smoke, no one explained to me that I had to pick up my luggage in Toronto! So now my suitcase is delayed! I was told that it would go straight through to destination. I will never use Delta again! And I will not fly through Detroit or Toronto again!!!"
Pros: "Really great attendants. Friendly and humorous."
Cons: "They took the tablets pretty early it felt. 45 minutes before we landed. But other than that, great experience!"
Pros: "Cabin crew was excellent, very professional, friendly, and helpful. The flight itself was smooth, and on time."
Pros: "Crew was good, the flight landed 30mins early - however the airport wasn't ready for us to be so early."
Cons: "I sat in coach and always feel like a sardine stuffed into my seat."
Pros: "The hostesses did their best to entertain us."
Cons: "Flight fro LGA ny cancelled later flight delayed so into Toronto 1 am. Booked me in to holiday inn, no meal vouchers and the on going flight not till 8 pm ! Had to pay extra 50$ to stay til .6pm . Very poor customer service!!! Still not in London yet!!"
Cons: "My flight was not actually booked going to Edmonton and I had to rebook it at the airport to go home. Coming back to Fort McMurray my flight was also cancelled without telling me and I had to buy another ticket."
Pros: "Friendly Staff , quick boarding, flight ON TIME"
Cons: "Great flight"
Pros: "Pleasant crew. Flight left & arrived on time."
Pros: "Fast boarding"
Cons: "Flight attendant was a little pushy"
Cons: "Flight delayed, crew didn't remove garbage before landing."
Pros: "Constant thanks from crew for the passenger patience with delays due to flight crew, and then weather delays - 2 hrs total Liked the captain came out to speak, clearly I might add, to explain the weather delays and provide updates..."
Cons: "Can't complain about what was beyond my control, but flight crew needing to come from another flight and then the other side of the airport to set up, resulting in hour delay - seems like alternative should have been available or system needs a process review to improve efficiency"
Pros: "There was a particularly long delay to my flight (6+ hours) and a large degree of uncertainty over whether there would be a flight out that night. However, WestJet staff and crew were particularly helpful and accommodating given the circumstances."
Pros: "It's a short flight. Crew was good."
Pros: "The staff and the friendly service."
Cons: "It would be better to know beforehand what kind of entertainment we can expect, whether it is by WestJet app, or small TV screen. That way you can plan ahead what you need on the plane."
Pros: "I like direct flights. The foot room is quite adequate for normal sized people like ourselves. Staff were very friendly. Check in is fast through self serve when a person travels with carry-on luggage only."
Cons: "Our seat choices were extremely limited because we used self check-in and wanted adjacent seats. We were seated at the back of the plane for both flights even though the planes were only 65% or so full. Negotiating the aisles to the back of the plane is difficult for a 94 year old even if not handicapped or using ambulatory assistance. We only had carry-on luggage and did not wish to stand in line for a ticket agent. We felt slighted that young able-bodied single persons had closer seating. If we need to lie and say an elderly person is not ambulatory just to be given fair treatment, please indicate this in booking instructions."
Pros: "snacks and drinks staff was nice"
Cons: "delayed departure!! delayed take off"
Cons: "The lady, Serena, constantly pumped my shoulder which I recently had surgery on. Every time she walked by I would move over, squishing the person beside me, so she wouldn't hit me but yet she went out of her way to and even hit my chair several times. She was also extremely rude, I asked for water and she told me no she also wouldn't take my garbage when she had the garbage bag in her hand. I highly recommend not taking west jet."
Pros: "The speed"
Cons: "Small seats"
Cons: "they didn't serve anything"
Pros: "As I use cane , got pleasant help with my check-in"
Pros: "Good crew. Friendly."
Pros: "Great customer service Good snacks Excellent flight - no turbulence"
Cons: "No WestJet Connect Seats were a little squished with no ability to lift the armrest"
Pros: "I observer th crew at this flight were very friendly and helpful, unlike my previous flight in the past years."
Cons: "Keep it up!"
Cons: "ages they don’t came"
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "Prompt on time service."
Pros: "Service top notch"
Cons: "First flight was cancelled and alternate flight was delayed. USB charging port didn’t work. Very disappointed."
Pros: "My flight to Frankfurt was a disaster. Delays at LGA caused me to miss the connection. Two very nice AA customer service phone staff attempted to help by booking me on a Lufthansa/United flight out of JFK that same evening. HOWEVER, I got to JFK only to discover I had NOT been ticketed. A lengthy call to AA resulted a a lame apology -“we don’t do that” they claimed, but the had previously! And had booked me, so what the heck was this??? I’m still fuming!"
Cons: "Lies! They rebooked me on a Lufthansa flight out of JFK and I got there only to discover “they had made a mistake.” Utter garbage excuses."
Cons: "New cheap fare is honestly offensive trash."
Pros: "The employees were nice. That's about it for positive words."
Cons: "As we were a few minutes from our scheduled boarding, the flight was canceled. The reason we were given was the weather, but the weather was fine in Chicago and it was fine in New York. No other flights were canceled, so the weather excuse didn't hold up. They wouldn't put me on another flight that day, so I ended up leaving the next morning on the first flight out but I was still late for work. They didn't seem to be very accommodating or apologetic and I didn't even offer compensation to those who had to stay overnight to wait for the next flight out. C'mon AA. Step it up! I would think that if you cancel a flight, you should help your customers get home the same day. Do whatever you can. I don't think you did whatever you could for most of us on that flight."
Pros: "Poor attitude. Seemed as though they were doing us a favor serving us. Did not pick up garbage for at least an hour. Absolutely zero personality"
Cons: "I do not like flying American. Still sitting and waiting on my flight to Waco"
Pros: "Food was good"
Cons: "No entertainment on the flight"
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Cons: "No priority boarding for people with babies and toddlers"
Cons: "It's AA, never again"
Pros: "Pulled from get on time. Short hold on runway. Easy landing."
Cons: "Still arriving in Washington where we have no gate. Being on time stinks because you still sit on runway. AT the destination. I would focus on quicker turn around and less accommodation of highly variable flight times in tight NE corridor"
Pros: "It is good"
Pros: "This time every thing excellent"
Cons: "No tv on seat. Those dumb comedy tv show"
Cons: "The wifi prices are absolutely outrageous. In a time where hotels are giving wifi away for free bc it's baked in their pricing and costs the airline should be doing the same. It leaves a bitter taste of feeling nickel and dimed when you charge spears toy for this. Especially at $21 for a 3 hour flight. Seriously?"
Pros: "Good movie selection"
Cons: "The crew as in every AA flight could not care less about clients. Business class seats on dreamliner get shaked when adjacent passenger moves Got stolen a pen when being reviewed for liquids just before boarding"
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
Cons: "Smelled Exhaust Gas when we pushed back inside the cabin, whih apparently is common, but I've never smelled on any flight in my entire life. No personal screen for entertainment"
Cons: "When the pilot took off at LGA he said "everyone here is trying to take off at the same time" so we'd be delayed by 30 min. Not once was there a mention of any other reason. By the time we got to DC I had JUST missed my connecting flight. It was listed nowhere on the departures screen and I realized I had to take an outdoor bus to the other half of the "c" terminal which was very confusing. I got there and had missed the connecting flight and stand in line for 20 min for someone to tell me that I would be stuck in DC overnight. At this point rain had started pouring and they told me that because my mishap was due to weather they would provide no meal or hotel voucher. Weather was not the issue and I was stuck in DC overnight by myself and not compensated for hotels or meals."
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "I appreciated the service and attention. I got to the airport early and was given the option to take the earlier flight to DC"
Cons: "There is no inflight entertainment"
Cons: "Whole experience and staff walk with a sense of entitlement in a rude type a way and makes me feel some type a way, bad"
Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."
Cons: "We was waiting for one hours and more in the aircraft for departure on LGA and Dallas"
Pros: "Was able to switch to a different flight as a standby"
Cons: "The 7:00 flight was delayed for an hour and then delayed for another 2. Meanwhile, the 8:00 flight was called for boarding. It was very frustrating. Those of us who got in line quickly were able to fly standby on the 8:00 flight. I felt the airline did not treat us honestly. I believe the reasons for the delays were known long before the delays were communicated to passengers. (For example, there was a new delay announcement at 8:00 for a flight scheduled to leave at 7:58). Had we been informed earlier, people could have made alternate plans if they wanted to do so (e.g. Rent a car or reschedule for the next day.)"
Cons: "Not their fault, but stuck on plane in NY because boston was having weather. Just felt like we could have been informed sooner than we were."
Pros: "The boarding went quickly and smoothly"
Cons: "There was very low stock of snacks to buy on board. The flight attendants were a little brusque and dismissive."
Pros: "The flight attendants were pleasant."
Cons: "The flight was delayed multiple times which was eventually confirmed to take off at 9:15pm. There were no updates from the desk leading up to 9:15pm - we were subsequently informed that the crew for the flight was at a different terminal in the airport and would arrive within 40 minutes. There was no update to the display board of the anticipated boarding time or arrival. Limited and poor communication overall. Once ready to board, the desk attendants insisted passengers check their bags because it would be "faster" since it wasn't certain if there would be sufficient overhead space. There was extra overhead space and we ended up having to wait 45 minutes for our luggage (small backpacks) upon arriving at midnight thanks to this desk attendant's short-sighted decision making. I will avoid American Airlines at all costs after this experience."
Cons: "Seats too close together, not enough leg room for me."
Pros: "the trip was very smooth"
Pros: "Two of the cabin crew were very nice and helpful. The rest were curt seemed annoyed to be working."
Cons: "I sat in an exit row and the passanger next to me was too large for his seat, the result being my having to lean away from him the entire flight. Quite uncomfortable for over 4 hrs!"
Pros: "I liked the helpful staff I was able to contact via phone. They were able to get things worked out for me so I could get home easily while trying to change flights multiple times. The flight staff once on board was apologetic and communicative with everyone to keep people calm amongst the delays and cancellation of the original flight."
Cons: "The desk attendant at the airport was unhelpful and was missing for almost two hours while we were delayed. There was no explanation as to why and it wasn't until after a 5.5 hour delay that she was able to tell us there was work being done on the plane. It was a full flight, and many people were confused and had no one to ask questions. The flight was delayed at least six times before it was cancelled and we were booked on another flight. I'm happy we were on a safe plane to fly back, but I'm unhappy with how the situation was handled. Zero communication and ultimately, I could have driven the entire way back faster that day than I could have via American Airlines. I missed a scheduled important appointment with my doctor that I cannot reschedule now. There were two other flights going to Columbus that day that people could have transferred to but as I said, there was no help at the desk to inform anyone what to do so talking on the phone to representative was the best option and that was if you could even get through that day. Delays are delays, and if it's to keep people safe, then that's fine because I'd love to be safe and make it back. However, the way it was handled made it the worst experience I've ever had with any airline. Zero communication, zero help, an entire plane of angry and frustrated people... The only thing that saved the day was another AA attendant at another gate that was able to help me properly as well as most people on my flight. I will most likely be looking at other airlines as options in the future for flying because AA has been on a steady decline lately with my experiences."
Pros: "It got me there in good time once it was in the air."
Cons: "The flight departed about an hour an a half late, no fault of the airline I suppose. But there was some turbulence on a part of the trip. The flight attendendants were given the nod to start serving but by the time they got up the flight was on its glide path down. So we had the whole wait time and flight with no refreshments."
Pros: "Slept like a log Gate staff were nice Lounge was very average poor food and beverage. Slow internet. Outdated furnishings. Not worth the access fee."
Cons: "Smallish seats and overhead storage Onboard Staff had brisque manner"
Pros: "nice plane and seating was much more comfortable then the 738."
Cons: "2 hour delay"
Cons: "Typical American. They start with a 75 minute delay because of crew problems. Then we sit at gate for 30 minutes while they "fix" something. Then they push out and cant start the plane so they cancel. I'm learning to hate American"
Pros: "Terminal changed at LaGuardia and we had to take a bus to another terminal. The staff were extremely kind and helpful with our items and transportation. The large size of the water cup."
Cons: "I didn't like that there were dirty used food wrappers in seat pocket in front of me. The fellow sitting in front of me was in the bulkhead seat, yet reclined his chair all the way leaving me very little space. I really wish flight attendants would ask travelers to be considerate and not recline their seats during there welcome speech. Or even ask if the person being squished is ok. There were no snacks offered. Drinks were not offered till at least an hour into flight. My first flight was canceled. Kayak let me know, American never notified me!"
Pros: "It got cancelled!"
Pros: "On time. Efficient boarding."
Cons: "Key: don't fly into a thunderstorm. Not a good way to arrive for a vacation after hearing people screaming and seeing emergency personnel carry bleeding passengers off the flight. No one did anything wrong, and staff was very helpful, but lesson here is avoid flights into cities with major thunderstorms -- mo matter what the cost to change flights."
Cons: "Just because the flight was full.. They checked in my luggage but put on the wrong tag. I have no change clothes for more than 24 hours. Hopefully, they'll deliver to me by today. But I am not holding my breath on it"
Pros: "That we arrived on time to RDU."
Cons: "It left 20 minutes late from LGA and we had a connecting flight in Philadelphia. We had to run really fast and made it in the last minute."
Cons: "Never made it. My flights were canceled. So I don't even think this review counts."
Pros: "The actual plane crew and flight."
Cons: "The flight changed gates and terminals as well as times and the staff knew nothing about it. Staff on the phone and in person had poor attitude."
Pros: "I really like the AC outlet at the seats. I land at my destination not worried that my phone is about to die. It is such a relief."
Cons: "Everyone shuffling their bags into the plane is just crazy. Not much the airlines can do, but it just slows down EVERYTHING."
Cons: "Air Canada needs to step up their game and get better in seat technology."
Pros: "The service"
Cons: "Nothing so far, thanks."
Pros: "New plane!!"
Cons: "No WiFi"
Pros: "Fast flight with no delays"
Cons: "Very old entertainment unit, slow touch screen, confusing interface. Very tight seats that were not very padded. Overall uncomfortable"
Pros: "on time"
Pros: "As a professional musician, flying with my viola is one of the most nerve wracking experiences, as if it is forced to be checked due to insufficient room for overhead baggage, it could be completely destroyed. As stated in Air Canada's online policy, passengers traveling with musical instruments that fit as carry on baggage are allowed to change to earlier boarding zones. After approaching a staff member with my viola, I wasn't simply assigned an earlier zone, but rather I was allowed to board first. On this principle alone I will be flying Air Canada again. Thank you!!!"
Pros: "Loved the staff. Very friendly. Planes were clean and most of all, got to me my destination. On time!"
Cons: "The flight was delayed. Boarding was chaotic. Flight itself was choppy."
Pros: "Good price"
Cons: "Horrible customer care"
Cons: "They cancelled the flight after we were on the runway."
Pros: "The fact that I called in the a.m. and they rebooked immediately, no charge."
Pros: "On time and quick and simple"
Pros: "Everthing was smooth and on time"
Cons: "Nothing specific"
Pros: "The crew was amazing"
Cons: "AC Ticket attendants were unbelievably rude."
Pros: "Left on time, arrived on time."
Pros: "Staff was at least friendly"
Cons: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Cons: "The airline failed to mention transit visa rules. Really poor customer service. Irrespective of what time of the day you call, the average wait time is 30 min. Who can wait for 30 min to receive his/her call. That's stupid for a premium air line. Even when someone answered they failed to provide a solution and were unsympathetic to my cause"
Pros: "Crew was friendly helpful."
Cons: "Problem w with bathroom not working preflight."
Pros: "Overall good. A bad delay and boarding process. I can't fill out the above rating cause my computer dos'nt let me."
Pros: "Boarding was on time and orderly."
Cons: "We requested for seat in the front and nothing was available. We were placed at the back of the plane one to the last row. There was many open seat in the front?????? Either inefficient or malicious. Our over head compartment was full with flight equipment and supply."
Pros: "Crew members were very helpful and friendly."
Cons: "We were delayed another hour on the tarmac for refuelling. Seems like they should have delayed boarding."
Pros: "Pilot kept in good communication with passengers"
Cons: "Crew was a bit stern and not as friendly as could be"
Cons: "Air Canada has the worst customer service. Hate flying with them"
Pros: "The crew was good"
Cons: "The flight was delayed several times, and then they lost my baggage, when I landed in Chicago, no bag. A person from United Airlines called me at 7:00 AM the next morning and said that they had my bag. He directed it to GRB that day. Thanks to him I got my bag back!"
Pros: "Food is good"
Cons: "Late again, in the last 4 flights over the last 5-6 weeks I was on time once. Two of the last 3 flights you lost my luggage and both times I was told I would have it late in the day or early evening. 3 weeks ago I received it 36 hours later and yesterday I got it the next morning. 3 weeks ago the overhead lights did not work in almost the entire plan. Yesterday, my movie kept cutting out and the guy next to me and a few others too. I got so frustrated that I shut it off."
Cons: "We were on the Tarmac for almost two hours before take off. We were served only cold drinks and pretzels, no tea or coffee, during the entire time. There was very little leg room, the seats were cramped and inadequate luggage space."
Cons: "It wascancelled and rebooked for next day. Then the person whi gave me the ticket told me no hotel booked other one told me just take a blanket and sleep in the airport!!!!!! Is that a joke!!!!"
Pros: "Linda the Air Canada check in Agent at the Priority desk in Calgary was the best Check in Agent I have ever dealt with in over 20 years of business travel. I was with my family and she even made a special effort with my two Granddaughters that they are still talking about today. She is the reason Air Canada still has ALL of my business every year"
Pros: "The staff was generally helpful and pleasant."
Cons: "The airport kiosks were down save one. This created unnecessarily longer wait times for everyone,me specially those that were only looking to get a printed Boarding Pass."
Cons: "Although the flight to Canada was fine, the ordeal to try to get back was awful! So apparently Air Canada makes up whatever rules that they see fit but doesn't make you aware of them until too late. In Canada, the "International" terminal is not for every country, but for every country EXCEPT the US...I didn't realize that the "Air Canada English" is its own language. Also, they will resell your seat arbitrarily, without any previous warning and have no problem stranding you in a different country, forcing to pay exorbitant change fees. If you try to straighten the situation AFTER the entire fiasco, the only recourse is a random email. I would not only NOT recommend this airline, but I would stay far, far away from using Air Canada!"
Cons: "2 and a half hour delay"
Pros: "Our flight was delayed about an hour and a half because of earlier delays in the day and the ground crew and pilot kept us fully informed of the situations as they evolved. Because of the timely updates I did not hear one person complain in my earshot range. Apart from the delay the service was great, as always."
Cons: "Long time till take off."
Cons: "The Toronto airport was ill-equipped for an international transfer. I barely made it despite a 90 minute layover. Air Canada was OK, not great."
Pros: "Free snack"
Pros: "This was my first experience with air canada....and prior to the flight I had notions of yet another discount airlines because they charged you to book a seat. We did not pay the extra but were assigned seats during online checkin and were fine. The attendants were friendly and helpful. The seats were comfortable and the free inflight entertainment enjoyable."
Cons: "Terminal at LGA is crowded."
Pros: "The flight was smooth and pleasant . The crew is friendly and acoomodating. the fligt back to Edmonton was on time. Boarding was smooth and fast."
Cons: "Flight to Vancouver was delayed for half an hour. It's a good thing I didn't have a connecting flight to catch."
Pros: "Decent leg room"
Cons: "Everyone confused about the aisle seats. Took much longer to find proper row."
Pros: "The ride was very pleasent. Staff were always smiling and super nice."
Cons: "The lack of arm space and limited seat recliner."
Cons: "I had 21Inch suitcase. but who helped me check in staff , he said my suitcase looks littlebit big charge me seccond luggage fee $35.... my suitcase 21Inch..it is cabin size...even I didnt use extendingzipper, when I see other people suitcase same size with my suit case or more ticker what I got more mad is my new suitcase got scratched, cracked. I paid $35 . I got broken suitcase ..no reson to do that .it is firsttime I used that... also flight is delayed 2 hours both time .this is understand. .. but I stil got mad, don't understand that silly staff. I regret I couldn't complained and choose aircanada. Also he never smile to customers not kind at all seems doesn't wanna work. From that , Whenever take flight to short distance I will use westjet or other one."
Pros: "Great flight, service was excellent, will choose Air Canada for my next trip to the Orient!"
Pros: "service was excellent, and everyone was so great and patient even though flights were cancelled and delayed."
Cons: "need more snacks!"
Cons: "could not make seat assignments until AFTER purchasing on Kayak and had to pay $250 to get those seats. This is last time I use Kayak."
Cons: "I was stuck on a plane for 7 hours for a one hour flight"
Pros: ""Wen," the check in agent at LGA on 12/31/15 was absolutely wonderful. She is the kind of face every corporation needs to the public. She was caring, thoughtful, personable and cheerful. In addition, she got me sorted and checked in incredibly fast. Crew on board were great too, the tall blonde woman (sorry don't know name) was particularly gracious (ran out of champagne for purchase so she created her own fun new years drink and apologized profusely)."
Cons: "Movies only available if you rent an ipad or have your own laptop. Flight was on time boarding but half hour late departing."
Cons: "Salty pretzels!"
Pros: "Most comfortable seat on any airplane I've ever been on, and it was coach!"
Cons: "WiFi wouldn’t process and no outlet’s for power. These work as standard on delta or JetBlue"
Pros: "There was room for 26+ standby passengers to board. Power outlets & more leg room in Economy Plus."
Cons: "No reclining! No screens, power outlets didn’t work well, not enough room for carryon baggage. No food other than pretzels. Drinks took a long time."
Cons: "Forcing people to pay for wifi is ridiculous, this was a cross country flight. The united app was super confusing to use. Don't plan on using this airline again, unless I have no other option."
Pros: "Absolutely nothing."
Cons: "I missed my connecting flight due to delay and thus had to spend unneccessary money for a hotel, as well as an additional plane ticket to Cusco. Thanks for nothing."
Cons: "Worst airline and customer service in the world."
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Pros: "They got me out early, before expected storm."
Cons: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"
Pros: "Staff was friendly and helpful. Flight was smooth."
Pros: "The crew was friendly and efficient"
Cons: "Too many people, not enough room for luggage"
Cons: "O'Hare airport. Bad signage to economy parking."
Cons: "I got the last row, it smelled like pee from the very beginning and couldn't put back the seat because it was to close to the wall. It was a very early flight and I was super tired, the ac wasn't working correctly, it was hot."
Cons: "My plane was delayed so my connecting flight left me so I had to sleep in the airport."
Cons: "Why was I not able to select a seat for the second part of my trip? Why was the agent announcements inaudible?"
Pros: "My flight back from New York to Houston was good! No complaints"
Cons: "Little leg space in the 737-7"
Cons: "Bumped my head getting into the seat!!!!! The coffee machine was broken hence there was no coffee - this was a 10 am flight and the choice was a cool drink - Very poor."
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Pros: "Boarded on time. Pleasant flight staff. Arrived early without a delay in getting a gate or luggage. Pleasant flight staff, good service."
Cons: "1 of the worst landing I have ever experienced."
Pros: "I liked that I made it to my destination in time and didn't miss connecting flight."
Cons: "What I didn't like it that I almost missed my connecting flight, and TSA decided to pick out my package for inspection and stole important items out of it. I am filing a claim"
Cons: "the stuffs were mean and helpless,your luggage fee was so high ,only give one checked bag for free,this is international airline and you charged the first for 100 dollars and the second one for 200dollars and you let me,a poor little girl felt lonely in the airport and found it nowhere to complain,I missed two flights in one day and the air attendant 's attitude were bad,this was the worst experience ever in my life,I won't recommend United airlines to any of my friends"
Pros: "Flights took off and landed on time."
Cons: "Flight home was moved an hour early when I checked in. Gate attendant offered me a $500 voucher for taking the next flight...and then ended up putting me on the early flight anyway and gate checking my luggage. I really wish I got both the voucher AND to hold onto my carry-on. And then, leg room on that flight was so bad. I am only 6ft tall and was squished in like a sardine."
Pros: "The pilots at the front were friendly as we departed, thanking the passengers."
Cons: "The line up process at LaGuardia was unorganized based on the preassigned number boarding system. There was no space to organize 1-5 as assigned on the boarding passes. Going and coming from LaGuardia, the flight gate was changed multiple times, then there was at least an hour and a half delay on the ground and an hour in the plane. We had to reroute to Neward because of air traffic situations, but the ground crew was not ready nor efficient in helping the throngs of people find transportation or understand the process The crew was sour, and when simply asked for a spoon, the guy said, "later" and of course, he never brought one. There was no friendliness or cordiality from these people. We were like cattle to them. I have never seen it so bad. I have watched what used to be a great airline with Continental, decline to a consistently subpar experience with United. I will look for other airlines to fly in the future. My experiences with Southwest have been much better in the last two years."
Pros: "Smooth boarding and flight. I arrived early again to my destination. No problems with my flight into Edmonton."
Pros: "Pilot kept us well informed with a very friendly voice."
Pros: "Checking in at ticket counter was easy, service was accomdating for mom w disability. Love the option abt free ck bag for carryon. Very happy with change of flight option when original lay over was canceled. Love the text message update"
Cons: "I was forced to check my carry on due to lack of overhead space. Scarce food selection Forced checked carry on turned up scratched/damaged"
Cons: "Flight was delayed which would cause me to miss my connecting flight. The agent on the phone changed my itinerary but sent me to the wrong airport. By the time I got there, there wasn't any other flights that I could take so I ended up having to take a connecting flight the next day. I wanted a hotel voucher but was sent running around to no avail. There was no compensation of any sort and the agents were helpless"
Cons: "Delayed four hours."
Cons: "There was no entertainment"
Pros: "Boarding process was quick and easy"
Cons: "Flight was delayed which result in me barely making my connecting flight"
Pros: "I had to cancel the flight but they did not help me to make another reservation without charging $200 extra even thou I had dr. letter."
Cons: "The boarding process took forever, plane was delayed, crew was unfriendly while stuck on runway for at least an hour, plane was very uncomfortable and dirty. ONE flight attendant was sweet and brought water, the rest treated us like we were school children and not customers!"
Pros: "Had to switch airports from Laguardia to newark. Terrible & stressful"
Pros: "Flight was quick and on time!"
Cons: "Nothing just the usual discomfort of flying not United's fault"
Pros: "Everything about the flight! I loved it! Short yet great"
Cons: "Flight was 2 hours delayed. In bound flight very late."
Pros: "The crew was helpful & friendly. The seat was comfortable. Love the free WiFi... Next time kindly serve some free snacks."
Pros: "Friendly service"
Cons: "Flight left early, missed connection!"
Pros: "The price for round trip fare was the cheapest 1400 miles I've flown. On my way to a funeral, and I needed the savings."
Cons: "After two hours of delays, we were told we were better off transferring to another flight, in another terminal, by another airline. only available time was 5+ hours after the expected departure of the original flight. The original flight ended up departin 1.5 hours prior to the flight we were transferred to."
Pros: "Absolutely nothing."
Cons: "- 4+ hour delay - Poor communication between gate agents, online and onsite staff with conflicting and incomplete updates. - United should have just canceled the flight instead of perpetually delaying it. - Alternate flights suggested by staff were 4 hours later. I had to push for other carrier flights. I had to push for gate agent to explore partners at other terminal easy to navigate to at LGA. - At the core a mechanical issue that could have been screened for during routing maintenance. - Channels for getting credit cumbersome and timely. Why can't a gate agent or representative on 800# issue a credit?"
Pros: "Flight was as expected and on time."
Cons: "Food was kinda snacky and lame."
Pros: "Had no problem connecting to my next flight, which was only a few gates down"
Cons: "Was told I HAD to check my bag and pay the luggage fee, only to board the plane with several other passengers carrying the same size bag as mine and storing them in the overhead compartments!"
Pros: "The help I got from one of your reps after calling was good after I made sure she knew I needed to be there on time. First I felt like she was low balling me and offering shitty options, then she got more helpful when I showed some anger.. Don't think that should be necessary!"
Cons: "The help I got from one of your reps after calling was good after I made sure she knew I needed to be there on time. First I felt like she was low balling me and offering shitty options, then she got more helpful when I showed some anger.. Don't think that should be necessary!"
Cons: "United Airlines gave away my seat without my permission. They gave it to keep a family together, which was ok except they never asked me if it was ok. Even when I got my ticket scanned right before boarding, no one told me about the change. I think the crew singled me out purely because I'm Asian so they thought I wouldn't say anything. They also gave away my aisle seat so I had to sit in a more crammed row and window seat. No compensation was offered, boarding took forever, and I had to check in my bag because they ran out of overhead compartment room. This was a horrid experience."
Cons: "Flight was an hour late and I missed my connecting flight. Luckily I was able to get a flight the same night, others had to get a hotel at their own expense since United claimed the lateness was a result of air traffic controllers. But we left late because the plane arrived late in Laguardia. I don't see how both the plane arriving to Laguardia late and departing from Laguardia late is due to air traffic controllers. No entertainment for a cross country flight and the entertainment from united wifi wouldn't work as well."
Pros: "The crew at the gate was extremely helpful. I arrived at the airport early and was allowed to catch an earlier flight home on standby."
Cons: "Passengers filled the overhead compartments with small items that could have been placed under the seats. Many people had to check their bags at the gate."