Cons: "Little late"
Pros: "Captains are amazing! Reached earlier than expected"
Cons: "The crew, the turbulence, the screaming kids, the rude people yelling across rows CONSTANTLY, at each other"
Pros: "Better costumer service !"
Pros: "The crew was amazing"
Pros: "The crew was great"
Cons: "Nicer seating"
Cons: "Did not fly the had to change the flight frontier website does not work with safari. I change the flight an hour after I mad the flight and they said because I did not use google chrome that the change were not made they waned me to pay 402 to change a flight that I booked for 194. I could have bought two more tickets for 284. The told them that is what I need to do. By the revues I saw on line the did the same thing to at least 10 other people. Frontier said that a customer only has 4 hour to make a change to a flight. I talk to sever travel agents and was told we have 24 hours."
Pros: "The crew was great , only bad thing I witnessed a flight attendant get hit on the head from a cabbie in the back of the plane and saw a lot of blood coming from his head where he was hit. I hope he is ok. The entire flight was unpleasant the seats are horrible and no space the entire time the person behind me was hitting and pushing my seat so it was VERY unpleasant"
Cons: "If the Pilot when talking was more firm when speaking and louder. Idk if the speakers where he spoke through were bad or need replacing because from when we was departing to when we landed I couldn’t understand a single word he said through the speakers."
Pros: "Ticket price was amazing"
Cons: "We arrived early but were not allowed to disembark early"
Pros: "Cleanliness of plane"
Cons: "Reclining seat would have been nice"
Pros: "Boarding was quick and painless."
Cons: "Better seating arrangements. They announced that we can change boarding passes to new seating but only after scanning our boarding passes. Then said No way because we already boarded."
Cons: "Seats are very VERY tight"
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Pros: "For low fare it’s ok"
Cons: "It’s ok as we travelled as low fare"
Cons: "Frontier did not notify customers where the flight was in a terminal 20 minutes away from the main terminal accessible only by shuttle which only picked up people at the main terminal every 20 to 30 minutes"
Pros: "It was a safe flight"
Cons: "The flight was initially delayed 1 hour early in the day and notification was sent out. The flight was delayed again later in the day and the notification was sent out but not so promptly. An announcement was made at the gate that the flight was further delayed because the flight attendants had to clear customs. The flight attendants showed up about 30 minutes later, carrying bags of food from the resurants in the airport. I understand the flight attendants need to eat, but our flight was delayed prior to their landing and this added an additional delay. In total my flight was delayed about 2.5 hours."
Pros: "Price reflects service and experiwnce, but is cheap"
Cons: "Just before I left for LaGuardia airport terminal C, Kayak sent a push that my moms terminal was changed to d. I took her to D. They said she needed to be at terminal C to get her boarding pass. It took me ten minutes to circle LaGuardia to get back to terminal c, at which pointANOTHER push popped up that said her flight was in terminal D. I live in NYC so can get myself around, but kayaks pushes were infuriating as I am traveling with a wheelchair guest and your System is sending out the INCORRCT information. You almost caused my mom to miss her flight, which would have been very bad for medical Reasons."
Pros: "The dirt cheap, I can't believe an airline can operate at this low an airfare and still turn a profit-ticket prices"
Cons: "The hidden checked-baggage fees that were almost half the cost of the actual ticket for one bag. The non reclining seats. The lack of legroom. The feeling of cattle being herded into a slaughterhouse. The lack of friendliness with the RDU and MCO gate/ticket counter agents. The cost of having to pay $12 to ensure I sit beside my 5 year old son on the flight. Besides a free seat belt, having to pay for everything else under the sun. Surprised AC was free. Not even an in-flight magazine or barf bag. Which is exactly what I feel like doing after giving you my money......"
Pros: "The water"
Cons: "An hour of zero service... no water even! Had to ask for it and when I did they acted like it was a chore! All attendants were hanging out together in back for first part of trip discussing personal issues. Then moved to the front to hang out and then the pilot came out to hang with crew! Who is flying the plane!!! I will not be flying this airline again! Who is in control of the safety of these passengers? No staff on that plane even looked up! Most view I saw was the back side of the agents heads. Let's not add the fact of carry on costs of $45 each way AND you have to pay for everything you eat or drink on these flights! Literally the saying goes "it costs peanuts" I mean a few peanuts! For crying out loud you have to pay for peanuts! In my humble option a few very low cost items could improve this airline... they should make those changes effective immediately if they want to see higher reviews."
Pros: "Cheap flight"
Cons: "Bag fee"
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Cons: "All the the hidden fees from the baggage to seat selection. No snacks or drinks were provided unless bought individually and the cost for the flight wasn't any cheaper than our flight up on United, which included everything at no additional charge. The customer service was awful and though we arrived at the airport over an hour and a half early, we almost missed our flight because checking in a bag was chaos (despite having checked in online the day before). There were no forms of entertainment on the flight, not even airline magazines, which made for a very tedious 2.5 hour flight in less than relaxing seats."
Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."
Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."
Cons: "Showed up to the airport in New Orleans to find out my flight was canceled, but had to be told by people from another airline because the Frontier desk was vacant. Received no email, phone call, text or anything to tell me the flight was canceled. Not even one Frontier employee was at the airport to explain the situation. They just left a stack of papers to say the flight was canceled and they weren't offering anymore flights that day. Had to book one on another airline for the next day, so called Frontier to get reimbursed (they said very clearly on the paper that they would reimburse up to $400 in another airline) and spent over two hours on the phone getting passed around from person to person who said they couldn't help me. Still no idea if I'll be getting reimbursed. DO NOT FLY THIS AIRLINE."
Pros: "Arrived at airport at 940 pm which was great because we were early but didn't get off the plane until almost 12am due to an airplane being worked on at our parking gate and also had to wait for local sheriffs office to board the plane to escort a lady off the plane when we finally did park and during that time the flight attendants were yelling at the paying customers because they had their phones out. One flight attendant even smacked a phone out of someone's hands! Will take a miracle to get me and my family to ever fly frontier again. Worse flight experience ever."
Pros: "The flight attendant offered me trail mix as compensation for my seat mix up."
Cons: "I booked my flight then reserved and paid for my seat a few days later on Dec. 4th (a month before my flight). I chose an exit window seat because it was a red eye and I wanted to be as comfortable as possible. I received a confirmation email with my seat number. The day of my flight I checked in online and they made me choose a different seat than the one I had already chosen. I again chose a window exit seat but had to pay a difference of $4. I got on the plane looking for my seat 11A only to discover that there was no row 11. They put me in a non-exist row! They then asked me to sit in an aisle seat because that was the only one left. The flight attendant told me to go to the desk when we landed and get a seat refund. I got to the desk to meet a very unfriendly woman. I told her my situation and she told me I would have to call customer service. Never flying Frontier again! How could I possibly be assigned a seat that didn't exist?! I talked to some other people and they said the same thing happened to them."
Pros: "I really don't understand"
Cons: "It's too much delay that cost me almost my job. I had almost 7hrs transit in Denver and the plan has been parked there for almost 7 hours and when we start to depart, all frontier employees start doing things they supposed to do an hour a good. I assum frontier carry between 150-250 ppl, if 10 frontier employees finished their an hour check things around, it would be very very helpful instead westing 150-250 hours of passengers. When I saw the commitment of each employees in under cover boss show I was so excited to fly, but I don't think I can afford to the delay."
Cons: "No info given on ground for delayed Flt. Said "on time" departure and it was already past departure time and hadn't boarded yet. Waited 45 minutes at gate, no announcement. Preceded to runway, de-iced, no announcement. ( my seat mate , southerner hadn't known what was happening). Servive and attitude was definitely a 1 and pilots were first off plane. This was on top of our Orlando to Denver flight that was delayed 8 hours with no weather related cause. We had to rebook on another airline. Frontier said, every flight is only a 50% chance of on time departure!!!! Way too much for 79 year olds. We are an airline family so recognize the "care less" attitude. Never Frontier again."
Pros: "(1) Waited almost two hours for checked bags at the Denver airport. (2) They double charged me for carry on on the return flight ( I had to call and wait on hold for 45 minutes to get a refund after the trip). (3) my friend had to take a train back to Iowa after boarding return flight to Iowa because flight was cancelled due to no pilots available (4) my return flight to Orlando was delayed 2-3 hrs so my arrival ended up being 3:30AM. Weather impacted but larger airlines would have adjusted better. Horrible all the way around and I rarely complain about travel or service in general."
Pros: "Ticket price"
Cons: "Everything else. Horrendous customer service. Two legs of the flight were delayed for hours (both for mechanical reasons). They had no other flights to my destination but they would not rebook through another carrier (there were nearly a dozen flights on other carriers) or refund my money. They do not recognize FAA Rule 240 (which I know they don't have to but most airlines do under these circumstances). They looked at me like I was speaking Chinese. I spend 9+ hours at the Denver airport through no fault of my own and I got to my destination at 3:00 am the following morning (instead of the originally scheduled 10:50pm -the night before - arrival time)."
Cons: "Didnt have someone at the gate to check my luggage or even to put in on the next flight. The security then took all of my stuff since I had to try and take it through the tsa and check it at the gate. Overall annoying and I would like to have my money back for the bags that I didn't use!"
Pros: "Maybe just the price but it makes sense why it was so cheap."
Cons: "I was checking in on my app while I was on my way to airport. Approximately 1 hour and 15 minutes before departure time. The app didn't work and keeps on telling me the app has error. I restarted phone and everything. I had to check in at airport with no bags. When I arrived, there WAS NO ONE at check in desk. I was standing at empty security checkpoint and I could see my gate. The frontier employees were at gate early and never came to assist me. I waited for an hour until my flight left. You can imagine how furious I was- ridiculous for me to have this kind of experience. Thankfully united airlines got me on plane. Never flying frontier again."
Pros: "I like that the flight attendants seemed like they were having a good time."
Cons: "I didn't like that there is very, very little leg space on the plane. I didn't like that Frontier sells itself as cheaper than other airlines, but then charges $25-35 to bring a bag on the flight. Virtually every person that flies has a bag, so the "cheaper" flight is actually just as expensive as any other airline. Also, on a 4.5 hour flight from NYC to Colorado there were zero complimentary drinks or snacks. This, again, adds to the price and makes it the same price if not more than flying with a possibly more desirable airline. As we were boarding the flight, Zone 1, 2, 3..etc were called but they never called Zone 4, just assumed everyone would get up. The woman directing the boarding process just walked away and never came back to welcome those passengers as well. This was the first time and certainly the last time I will fly with Frontier. Unfortunately, selling yourself as a more affordable option should come with reasons to keep your new customers, not give them countless reasons to pay a little extra to fly with someone else. The business model here feels a little scammy, as a consumer. I assume you will be able to keep customers for a while through selling yourself as the more affordable option, but people are smart and will catch on to the fact that is a bit deceiving."
Pros: "People were professional and everything ran smoothly."
Cons: "I'm sure there's some tiny print somewhere explaining carry-ons are $45 but it should be more obvious when booking - even if you do it through a third party. It soured the rest of what was otherwise perfectly good service. Other passengerss reacted the same way. I was charged and then noticed the family next to me was charged only $40 for checked bags. The looks on their faces for having to pay for both types of bags was priceless. I mentioned the cheaper check-bag fee at the counter and she said, "Oh, but you said it was carry-on". It just felt scammy. Easy-Jet has been a discount airline for ages and they give you all the options up front so you know what you're getting into. They practically charge you for toilet paper but there are no surprises. Add the extra aggravation of LaGuardia's third world style and you end up with a frustrating day for avoidable reasons."
Cons: "2 direct flights, 15 hrs in delays, first delay the staff flight attendants, were discussing among the passengers waiting how they were going to claim distress do that it wouldn't hurt their pay because they were going to "time out". The first delay was made wor service because we then we're waiting on staff to fly the plane. Your meal vouchers didn't work at a restaurants in the Orlando airport...in Milwaukee the restaurants were closed by the time we used them there....When we arrived in Milwaukee our luggage was wet. I had white pants and shirts that were water stained....traveling with 6 people on the return flight was miserable. By the time we got a flight out it was midnight . The flight attendants were so loud the WHOLE flight talking about their personal problems. It was 2 AM and they were VERY VERY inconsiderate that we had been waiting 7 hours all day even though they may have been just starting their day. It was very very RUDE. So we were given 100 vouchers?? OK well my husband and I are both school teachers. We can't plan a trip in 90 days . We have our summers free. So they'll expire in 90 days. Wow, thanks a lot. Also. You can't use them for baggage fees? That's a crock. We have 6 people. I'll spend almost $500 just took get our bags to and from somewhere and that's with the voucher"
Pros: "The fact that I got there safely. The seats, the screaming kids, and the especially the kid that the parent did not have in control and was running down the isle when we were in landing position, the captain sitting in front of my other half looked at him and told him to go sit down, my colleague say next to them the parent did not have him buckled up because he said he did not like it! Needless to say my friend was all flipped out after we landed! We had to calm him down! Oh well."
Cons: "The fact that you pay for a ticket then you have to pay for a seat then you have to pay for a checked bag, then you have to pay for a carry on if you wanted to bring one, then you have to pay $2 for a soda which I do not drink anyway, pretty soon you'll have to pay to get a cup of water. Im glad I can bring my own water on the plane. And my own food. 2 Hours the desk opens before a flight? the line was crazy. I will never fly Frontier again. many people I spoke to said the same thing, they wont either. I will fly southwest even if its more expensive because by the time you spend for all these others items your over what you would have spent with Southwest. Thank you."
Pros: "I liked the one crew member who greeted me as I steeped on the plane. She was very warm. She was African American and blond hair. Very sweet."
Cons: "The rest of the crew seemed bitter and grumpy. From the person announcing that it was time to board, to the person taking drink orders. Especially the person taking drink orders. She was pissy when I asked for gin, because she had to go look for it. She was agrivated when I asked if I had to buy the mixer separate, as it was my very first time on frontier. They didn't have gin though it was on the menu, as expensive as the alcohol was that I did buy, the mixer should have come with it. The fact that one has to pay for a carry on is ridiculous! On to of it all the flour was late boarding. I was not impressed with frontier. I'm not sure I would ever be confident recommending it to people because of poor customer service, price, and tardiness. My name is jorge Sisson feel free to call me 5044289402"
Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."
Pros: "Read the fine print. This airline is cheap for a reason. There is a fee for carry on bags, and nothing is complementary. Seating is randomized unless you pay extra for a preferred seat. I opted for the cheapest option, no carry on and a random seat. This placed me at the back next to the rest room, but that's how it goes. Seats were very small, with the least leg room I've ever experienced. Thankfully, my flight was only 2 hrs long, and though we were delayed boarding 30minutes, we still arrived on time. Crew was very friendly and the plane was clean. I would recommend this airline for a short flight in which you have no luggage!"
Cons: "I'm 6'1, and I wish I would have paid extra for a "stretch" seat. No leg room in the regular seats."
Pros: "...the ticket agent who got me checked and put me through priority TSA so I could make my flight!"
Cons: "The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights."
Pros: "The crew was very friendly"
Cons: "This was my first flight with Frontier. I didn't know that the seats do not recline, there is no wifi, and you have to pay extra for literally everything. I didn't realize that you had to pay extra for all bags (I've never heard of anyone charging extra for a carry on) when I purchased my ticket. I chose Frontier due to the affordability of the fare, however once the extra fees are taken into consideration, this was no longer the lowest price available, and there was certainly no other reason to make this airline stand out as preferable over other airlines."
Pros: "That I thought ahead and brought ear plugs so I could sleep part of the way."
Cons: "First of all, I think it's funny that you don't give the option of n/a for food and entertainment for those of us smart enough not to pay EVEN MORE for stuff that's listed in the ticket price on other flights. Really, avoiding free peanuts and soda is putting that many billions into the CEO's pockets?! Again, the boarding process seems like it was purposely made to be more horrible than it ever needs to be. I felt like steerage with the seats being so extremely close together. Again, the training of your flight attendance needs work. This flight a passenger asked about the seats reclining and the FA said they're "pre-reclined". Really?! That is extremely insulting."
Pros: "Flight 1224 Las Vegas - Orlando"
Cons: "It was a 4.5 hr flight and i was1 degree from breaking a sweat the WHOLE flight. I talked with the stewardess twice. The first time she said she would adjust the thermostat. when she opened the door to the thermostat i noticed it was set to 74*. There was no change in the plane temp. i let it go on for about 30 more minutes and pressed the service button. she came back and turned the light of quickly. I asked to purchase a cold water to cool down, then asked her to feel the air coming from the vent. she had a few words with my wife and said she didn't design the plane, then turned and walked away. VERY uncomfortable flight. Seats were too close as well."
Pros: "The crew had an excellent sense of humor that helped with the not-so-great situation of being delayed for 4 hours."
Cons: "Since when did one have to PAY for a very light refreshment on a plane?! We had been in the airport with no food/beverage available because of the time and then not to be compensated even a little bit with a snack of any sort was just more than I could stand. My kids were hungry and thirsty and I was not going to use a credit card for cheese curls and a bottle of water. The interest alone would have been about the same as my mortgage payment! The seats on the plane do not lean back and there is hardly any cushion on them. It was uncomfortable and will make me rethink using Frontier airlines again."
Pros: "Crew was fine and patient."
Cons: "March trip to Orlando should consider types of travelers - families with small kids. Flight delayed over 2 hours, baggage pickup took an hour. Kids over tired. Argument between grandmother with small kids on couple without kids occurred while waiting to deplane. Seems like flight priority should be altered. Had to wait on flight from Denver? I am sure that flight did not have nearly as many small children on that flight. Early flight to Orlando would make more sense to me. Why an hour for baggage? Due to delay, several of us lost our rental car reservations in Orlando."
Pros: "Ground crew missed rehearsal dinner to stay with us 6hrs"
Cons: "No heads up. Checked in 1.45hrs early & they new we were delayed but didn't say anything. Left 6 hrs late. Arrive at Disney with a 5 yr old at 1:00 am instead of 7:00 pm. If you would have been honest and proactive with Indianapolis we would have been fine. Better off to tweet your problem. Call=hold. Locals=in the dark. $15 food credit each is a good start. $100 each emailed so quickly is impressive but it's a credit to a bare bones airline that charges you for a water after their 6 hrs issue. Could have made snacks and non alc drinks free. NO NO NO. We had to pay another $11 for water, apple juice, food and GL of wine. SERIOUSLY. WANT TO MAKE IT RIGHT??? Missed several opportunities for "Little things that count". Give all $300 to one of us for a free ticket-we won't be flying with our grandson again. I will give you a chance to fix that. Not a threat a promise."
Pros: "1. Easier to board because much fewer luggage is brought on board. This is because they charge $40 each for the larger carry-ons. The smaller item (fits under the seat) is free. Best way is to check a large bag ($30 when paid in advance), which is cheaper than the carry-on. This is all made very clear on the website. 2. Also, we did not pay extra for a seat assignment, to see what we were given. In both flights, we were given decent seats together. 3. Crew very nice. 4. Very smooth landings."
Cons: "1. The seats don't recline. 2. The tray table is very small (about 4"), so your book or laptop won't fit on it. 3. Seemed to take a long time for the luggage to appear. 4. Frontier doesn't participate in TSA Pre-Check, so you have to go through the long security lines."
The weather could have been better but spirit handled it like a champ!!!
Flight got there early sat in the plane for 45 min Gate was not ready 🙄🙄🙄🙄🙄 Had to wait another 45 min to get checked bags
World's most worst airlines ever.
Had to rebook the return flight to avoid being stranded overnight at DIA. Wound up being stranded at LGA a day later.
Pros: "Price and on time schedule"
Cons: "Something to drink"
Pros: "That I paid for my carry on and on the way to enter the plane there like it’s a luggage and u need to pay an additional!! Not happy at all"
Cons: "At least add on the carry on for free u guys charger the carry on and the luggage the same prices it’s crazy!!"
Pros: "The plane left on time"
Cons: "If it offer entertainment"
Pros: "The crew was amazing!"
Cons: "The seats are unbelievably uncomfortable, and you can’t get a complimentary bottle of water that’s preposterous but I guess you get what you pay for. It’s a reason Spirit flights are cheap I won’t be traveling this airline anymore though!"
Cons: "No onboard entertainment."
Pros: "The crew was greatn"
Cons: "The flight was delayed by almost 3 hours, so I missed my connection to get on my cruise and am now stuck in Fort Lauderdale."
Cons: "The guy at the kiosk wearing a spirit vest checked me in on it, and without asking questions, filled in that I had no carry on bags, and printed my friends boarding pass at the same time, when she wasn’t with me and also had a carry on. When we got the gate, they first said it would be 65 but helped us by making it 55 since it was his fault. However we didn’t know about it being 35 online, and when we showed them something on the spirit website saying they’d help us with that if we showed that site to them, they said they didn’t know what that was and it didn’t mean they’d help us with the cost."
Pros: "My first time traveling with spirit and Never again travel spirit and tell the work don’t take this airline . We lost our car reservation."
Cons: "Not giving us an explanation and lying about a voucher for future travels . Diomaris Pena"
Pros: "I liked that it left on time"
Cons: "It’s not airlines fault but flight was full of crying babies. It was very noisy. As for the flight everything was good but seats are not too comfortable"
Cons: "I was traveling with my 1 year old on my lap and they assigned me a middle seat. Before boarding I spoke to the agent at the gate and was told the flight was full and that he couldn’t change it. He then proceeded to tell me that they could upgrade my seat for a charge of $75 I said no. He then said that if I changed my mind during the flight it would be more. While in flight I went to the bathroom and saw the two back rows were completely empty and there were 6 other open seats in the isles and window that were not the extra room ones."
Pros: "Flight was on time"
Cons: "The whole experience of traveling with spirit is beed the worst in my life. The seats are extremely uncomfortable. the announcements are too loud and too many especially the one about the spirit miles that took almost 15 minutes. I had to pay 47$ for my carry on bag. There is no tv. No wifi. They didnt even give complimentary soda. HORRIBLEEEEE"
Pros: "Well-the flight cool was pretty courteous and everything appeared reasonably in order"
Cons: "I don't appreciate how stingy these airlines have become everything was an added fee and by the time I was done I could have travel 1st class on jet blue"
Pros: "Spirit flight was in time and it was an overall smooth ride."
Cons: "Spirit should change their policy/pay structure. I felt like was got charged for things other airlines do not (carry on). I could have saved money by flying another carrier."
Cons: "Flight was at 6:30 I arrived at 5:00 and was waiting on line to check in and told me it was to late- even though I was on time ! I missed my cousins wedding and had to pay a fee of $100 just to jump on the next flight! I wasn't the only person either there was 7 more SPIRIT CUSTOMERS with the same issue- it seem like they were over booked and didn't care ! On top of that my small carryon bag was 100$ for round trip- that's insane! Spirit check in worker we're so rude and nasty and didn't care about their customers! Spirit airlines should be shut down- they steal and play with there customers! I DESERVE MY MONEY BACK OR THE FEE WAVED BECAUSE THIS WAS THE WORST EXPERIENCE EVER ! My number is 6317454033 klyn thank you"
Pros: "When I called spirit on the phone they told me that I could take up a small suit case and they gave me the diemention so I talk 2 small suitcases When u got to the airport they told me that each suitcase will cost me $50.00 So told the staff I could have brought 1 suitcase and payed only 1 time $50.00 they said that they can't help me By paying all thease xtra charges and paying for snacks and drinks it does not pay to fly with them rather take any airline for a couple off dollars more and fly like a normal person with out all these extras"
Pros: "flight was ok"
Cons: "no snacks. all to be paid separately-additionally"
Pros: "The crew"
Cons: "Everything was fast and on time"
Pros: "Flight was smootb and arrived early"
Cons: "People at checkin were rude. I arrived very early, but had difficulty with printing my boaarding pass, and needed explanation about the bag charges. The attitude was bad...customer service was simply not there. Lady at counter seemed not to like her job, so ruined the whole experience for me. This was my first, and probably last time on this airline."
Pros: "Flight was delayed so many times. I went to the food court and had 20 minutes before flight left when I got back but already closed gates. Wouldn't let me on. Plane didn't depart until another 20 minutes later. Horrible"
Cons: "THE TICKET PRICE DON'T INCLUDE BAGS. $50 FOR A CARRY OVER BAG IS EXCESSIVE AND THE AIRLINE DON'T TAKE CASH. THEY SHOULD PEOPLE KNOW THAT WE HAVE TO PAY FOR THE BAGS BEFORE PURCHASE THE TICKET"
Cons: "Flight was delayed because of the airport in Fort Lauderdale. Crew was polite but didn't keep us informed about what was going on."
Pros: "THEY DON'T GIVE WATER? THAT SEEMS MEDICALLY UNSAFE ON A 3 HOUR FLIGHT. THEY CHARGE FOR CARRY ONS? HONESTLY IVE FLOWN HUNDREDS OF TIMES IN MY LIFE AND NEVER BEEN SO PISSED OFF WITH AN AIRLINE. I AM ALSO UPSET THAT KAYAK EVEN CONTRACTS WITH THIS AIRLINE. WHAT A SHAM. I PAID 55 DOLLARS TO BRING A CARRY ON ONTO MY FLIGHT. NEVER AGAIN. I WILL PROBABLY AVOID USING KAYAK AS A RESULT OF THE FACT THAT YOU ALLOW YOUR CUSTOMERS TO EVEN COME IN CONTACT WITH THIS RIDICULOUS EXCUSE FOR AN AIRLINE. PLEASE FEEL FREE TO CONTACT ME (SORRY FOR ALL CAPS, I REALLY HOPE YOU DO SEE THIS AND THINK ABOUT IT)"
Pros: "Nothing to speak of"
Cons: "Gruff staff. Constant delays. Uncomfortable seats."
Cons: "I felt like a prisoner, packed in like a sardine. The worst part was the constant haranguing over the PA system to sign up for a credit card or get up now, get ready then, as if we were incapable of making simple decisions about when to stretch our legs or what have you. I don't like being trapped and advertised to AT GREAT LENGTH while sitting in the most pared down, cheap bottom line transportation in the air. Never happier to get off a plane."
Cons: "They stick in extra charges everywhere. You need to pay for carry on, for baggage and even for water on the plane. They are rude! And they are the only airlines that has a 40lb instead of 50lb weight limit on checked bags. I will NOT fly spirit again and discourage friends and family from flying spirit so well."
Cons: "i had an early flight and hoped to catch some zzz's. however i found it difficult to find a comfortable nod-off worthy position. i"
Pros: "The people were great, uncomfortable little seats, ridiculous "tray table" big enough for half a sandwich or a drink, not both. Rubber bands instead of a pouch? Ridiculous charges for carry on, head stewardess thought she was a comedian, not funny & really unprofessional. bathroom out of order, empty bottles & wrappers on the floor & on my seat- all in all, adding in flight delay, an utterly disappointing second chance flight on Spirit. Please go out of business & leave the job to other companies not out to make your profit by treating customers like cattle."
Pros: "Very little."
Cons: "Usury charges for all services, including seat changes, carry-on prices, lack of complimentary snacks & drinks on board. Major complaint. Long delays (hours and hours). Both flights. One 6 hours delay. Another, 4 hours delay. No prior notification. Passengers were forced to spend down time at the airport gates or be charged for finding other flights on nearby airlines with more timely departure. Just for the record, I will never fly Spirit Airlines again. I didn't save money and I didn't enjoy 10 hours of wait time with not believable explanation. (Sent for another plane to fly the route -- same excuse on both flights) Additionally, check in was ridiculously slow. Two clerks to manage hundreds of angry people. The equipment problem that was used as the excuse to send for another plane was justified by the clerk who was checking me in answered my question with the following statement: "You wouldn't want to fly a plane that could fall out of the sky, right? There is no reason that person should be handling customers. That kind of 'in your face' response to an inquiry about a 4 hour delay is unacceptable. We should have been compensated in some way other than be told 'take it or leave it, at our expense. In this case, an 8:55 p.m scheduled departure delayed to 12:30 a.m. boarding time would have gotten us to our destination (LaGuardia to Ft. Lauderdale) at 3:30 a.m. Our pick up plans would have to be scuttled. That, Spirit Airlines is unprofessional and unacceptable. For me, in my first attempt to fly with you, ended any further booking on Spirit Air. With this kind of performance, you will fail. (P.S. I happen to fly a lot and am a million mile customer on American Airlines and a steady customer on Jet Blue. I'd like my survey review to be forwarded to somebody who will actually see it. A response would be appreciated. Barbara Pesin email@example.com 631 - 766 - 4449"
Pros: "the flight was fine, got me from point a to point B"
Cons: "the airport TSA?) jerks at LGA almost made myself and 10 other peopl(e miss our flight. I fly very regularly and will do everything I can to NOT fly from lga. Spirit has no TSA precheck"
Pros: "I literally hated everything from boarding to picking up my baggage"
Cons: "The most uncomfortable seats, nothing on the plane is free (soft drinks, snacks, everything costed money). We waited 35 minutes for our bags to be put on the belt.. The plane was old and decrepit, no tvs or any sort of entertainment. Our flight on the way home was cancelled thank god I bought flight insurance because spirit airlines is BS. I'm surprised they're still in business. Oh and I had to pay for my effing seats AND my baggage, including checked AND carry on bags. I'm never giving this airline my business anymore and I suggest all of you do the same!!!!"
Cons: "They downgraded my flight and waited until 30 sec before the door was to close to get 7 other people they never assigned seats to & rushed them on the plane"
Pros: "NOTHING!!!! WILL NOT FLY WITH SPIRIT EVER AGAIN"
Cons: "I didn't like anything about this airline, because you have to pay for everything...."
Cons: "I arrived to my gate to be told I couldn't bored. Traffic was heavy getting to the airport and I arrived to the gate 10 min before departure time. The plane was still parked at the gate but two other travelers and myself were refused access to the plane. The lady at the desk rebooked us flights. But booked my travel companions flight for the wrong date. Thanks."
Cons: "The peoples that work for spirit is really rude and they don"t try to help the customer. Both fly delay for more than two hours and they don"t offered you even. Cup of water"
Cons: "staff, checking in, the whole flight, the attendants, seats are the worst is 2016 what plan doesn't have seat that recline. then I had to pay for a small carry on since when? I spent an extra $200 to fly back on American airlines not to fly back with spirit airlines, even tho I had my return ticket already paid for. I WOULD NEVER USE SPIRIT AGAIN"
Pros: "Nothing bad happened on the return trip."
Cons: "Let's start with the cancellation of my flight from FLL to NYC. You alert me at noon that my 4 PM flight will be cancelled. Thanks, I swear I hadn't booked off early from work and made my way up to FLL so I could beat the holiday weekend traffic. But it's not just my flight to NYC was cancelled, you didn't have any flights leaving South Florida to NYC, or Philly for that matter (trust me, I asked) for the customers who were stranded. So myself and the friendly employee at the front counter finagled me onto an 830 flight to beautiful Atlantic City, where I could then catch a Greyhound to Manhattan later that night. Well, instead of catching that 8:30 flight, it gets bumped until 11. Beautiful. I land in Atlantic City, with a bit of time before my Greyhound because I didn't want to cut the original 11 PM arrival time short, which seeing as I landed around 2:15 AM seems like it was a great decision. I guess I did luck out that there was another Spirit flight to NYC from Detroit that was rerouted to Atlantic City, who you rented a bus for. I managed to catch a ride on that bus with the passengers who were stuck in AC for 2 hours and made it to LaGuardia at 4:30 in the morning. Throughout this whole process, there was nothing done to try to make the journey more enjoyable. I would've settled for a couple of drinks on the plane to be honest, it would've shown some effort on your behalf. So no, I did not enjoy my flight up there. And the fact that my positive statement above was that literally nothing went wrong is meant to be read as a damning indictment of the service I was provided by your company."
Cons: "1.- the charged me for my small carry on 2.- terrible seating,,.. so uncomfortable 3.- unprofessional staff 4.- no complimentary service at all.. fly attendants are there for nothing you have to pay for even a glass of water 5,- check in line are for ever.. if you want to check in online is so complicated (i always check online with other airlines and are so easy and fast) 6.- i arrived to the airport 40 min before my fly and the did not want me to aboard my fly stating that it was late for 5 min bc i needed to be to the airport 45 min before the fly.... that was just the excuse to charge me 200 more .. at the end i spend 360 for a trip that initially though would cost me 150 from NYC to Florida.. that a ripped off.. I WOULD NEVER EVER FLY WITH SPIRIT AGAIN and i would never recommended to any of my colleagues or friends. i was expecting something different since it was my first time flying with spirit"
Pros: "Everyone was very nice and went out of their way to be helpful."
Cons: "The staff was rude from the gate to some of the flight attendants not all. Poor customer service skills. The 2 ladies at the gate let me stand there for 5 minutes and never asked what I needed. One finally came over rolled her eyes and told me I needed to sit down. I told her no because the flight was boarding and she told me standby needs to sit down and wait . However, I had a boarding pass and simply needed a seat assignment and when I said this she sucked her teeth and rolled her eyes again and took my boarding pass. Extremely rude. Inside an attendant proudly walked down the aisle saying "ugh what's wrong with you people and these phones these days." Then proceeded to get on the intercoms and say "I will have them take the plane back to the gate if you just can't be compliant." Were we on a school bus full of children going on a field trip? How about you explain the reasoning and importance behind needing to turn off cell phones and stop use and maybe you'll have more compliance than getting on the intercom and threatening the customers. I have never been on a flight like that and after my flight back home I never will again. Cheap flights or not it was just AWFUL."
Cons: "We were delayed. The plane was extremely dirty and the back pocket in my row was tearing off. Seats feel cheap and a bit unstable."
Cons: "What didn't I like.....everything. There was nothing likeable about this trip. Flight was late departing. Then after boarding and starting to get to the jetway ..delayed due to re-routing by the FAA due to thunderstorms. I was not offered any snacks...the row ignored as the cart was rolled down the aisle. This was the most turbulent flight I have ever taken. Original arrival was 6:35p. Actual arrival 10p. I intentionally took an afternoon flight due to spirits food policy... Needless to say I had no dinner and was in too late to eat ..most establishments closed. Our checked bag was on another turnstile as well as a few others from our flight & we were not advised... Here we are standing around waiting...finally having to find staff to see where are bags were. Overall if the spirit staff had been more helpful.. Possibly offered complimentary snack or beverage I would have been more tolerant but due to the total lack of customer service from Spirit I will never fly them again."
Cons: "6:30 AM Flight from LGA to FLL delayed 4 times every 2 hours. Finally Cancelled after I had been at airport 7 hours. Spirit said mechanical problems. Several passengers heard the crew say that the company was aware of problems the night before. Too cheap to hire outside contractors to start the job sooner. I never fly them again."
Cons: "The flight was late. Some, but not all, of the flight attendants were sarcastic and downright rude to passengers. Many of the passengers were also rude/pushy. The seat did not recline. They charge to carry on a bag larger than a purse. They charge $3 for a can of soda. It is the Walmart of airlines and I will never fly with them again."
Pros: "My first and last time flying with Spirit, for a multiple of reasons. First of, the flight was delayed over two hours, the gate agents were clueless as to why and how long it would be. Second, the flights attendants were unprofessional. I'm trying to use the bathroom in the back of the plane, but the door wouldn't open all the way because the flight attendant was sitting down, as she saw me struggle to squeeze in, she wouldn't bother to get up. Overall, it's and experience I never want to endure again."
Pros: "the only thing I liked were the passengers"
Cons: "Everything else was terrible! Disorganized gate, disorganized check in, we left 5 hours late and then we were told the staff needed to be changed for this domestic flight, they did not have a sticker on the plane registered so they had to fill out paperwork for an hour after we were delayed and sitting on the plane, there were only two hosts working the beverage service and they only came around one time until the end of the flight to collect trash. It was very crammed and I would never take a Spirit flight again!"
Pros: "The crew in the plane going and coming were very nice. Captain was informative."
Cons: "Ground crew were totally unprofessional going I was at kiosk trying to get my tix and was having a problem. Went to the counter as I approached the flight was closed. Lady at counter called to get me on and there was no seat. Really had it been the minute before had I hd got a seat?? Speaking of seats your seats r ridiculous great if u r only 100 pounds!! Back to me not getting a seat I was only spending 4 1/3 day in NY of which I lost the day to lack of seat. Bad enough I didn't have a seat the ground crew only spoke in Spanish which I do not speak we are in America how about speaking English!! No seats avail on the next flight I had to wait until the 8 something flight. Then the topping in the cake I was charged $55.00 for an overnight bag that I could have fit on the top for free. I paid for my bag to go onboard and I have to leave I didn't want to wait ther for 9 hours to fly. When I get back I go to print my tix and the paid carry on is not on the ticket??? Really ?? I go to a ground attendant who rudely shops me over to a long line to have the boarding pass corrected. I then get on this 15 min wait of a line. I get to the person at the desk who tells me it was a glitch in the system. acyer 15 min back n firth I had them bag check my bag. Which by the way was 50 I paid 55!! Then I get it u nickel n dime u for everything but to charge 3.50 for a soda and coffee n water WOW that's pathetic. I will not be using your airline again I stopped using u when u charged for baggage. It's been about 10 years. I now won't fly again unless I need to go someplace for a funeral if there isn't another airline to fly!! Very sad"