The flight was as expected. It was difficult securing help for my husband with special needs.
Pros: "Crew was amazing not a lot of food options"
Cons: "Seats could be more comfortable"
Pros: "So kind and friendly and helpful. I’m always impressed by Southwest!"
Cons: "Food for purchase"
Cons: "Wifi went out in the middle of a movie in the middle of the flight. Bored and frustrated!!!"
Pros: "the crew was fine"
Cons: "Very late - kept pushing the departure and the final departure info quoted arrival a t 7:40pm but in fact we arrived at 8:09pm"
Pros: "Crew was entertaining and great."
Pros: "Announcements were very entertaining. Crew was amazing and friendly."
Cons: "bumpy flight, unavoidable-love swa"
Pros: "It was a typical Southwest Flight; I enjoyed it."
Cons: "Nothing...everything was fine."
Pros: "Flight attendants were welcoming and VERY accommodating. They were super nice and made me feel comfortable. I have a spinal injury (also a bigger person) and I got an extra seat to be more comfortable. They made sure the seat was available for me before I boarded. it Was a refreshing experience."
Cons: "It was wonderful. No complaints"
Pros: "The crew was good."
Pros: "We were on a flight from HOU to PHX and we on the runway, when due to severe weather, the airport closed. We were there for a long time and the crew kept us updated, hydrated and told jokes to break the tension of an extremely bad situation that was out of our control."
Cons: "Nothing! They even sent us LUV vouchers the next morning (that more than reimbursed this single mom - me, for all the funds spent for the trip), to compensate for the bad experience that was COMPLETELY OUT OF THEIR CONTROL. Kudos, Southwest for going above and beyond the call of duty to win me over!"
Pros: "Seats new plane."
Cons: "Delayed loading really badly managed little info on problem."
Pros: "The crew was amazing. The seats were a little tight but the experience overall was excellent."
Cons: "I did not have any problems so I honestly could not say what could have been better. Checking, boarding, everything was very organized and easy to get done."
Cons: "The flight was delayed"
Pros: "Always great customer service"
Pros: "Crew was really nice."
Cons: "I wish the landing wasnt that rough. Felt like I was at six flags."
Pros: "The crew was great."
Cons: "It was freezing!!!! All of the passengers were complaining."
Cons: "The were off on their passenger count and it took over 1 hour and multiple attempts to get it right with multiple stops and starts. Even the crew and pilots were flabbergasted. Completely unacceptable."
Pros: "Flight on time, drinks & snacks; arrival on time"
Cons: "More options on snacks"
Cons: "After spending $80 to upgrade our position in the boarding process, we were dismayed to learn that there were more than 20 so-called pre-boards, some of which had come from an earlier flight. I have complained to Southwest and will demand a refund, and I have also contacted the credit card company"
Pros: "The crew was funny, and generous"
Pros: "Ample seat room. Not full flight. Attentive flight attendants."
Cons: "Cup of hot tea was very small."
Pros: "The ability to sit next to my person."
Cons: "Soccer team of over 20 kids who were allowed to act their age. Also, your pretzel bags are hard to open. Southwest flight attendants were awesome."
Pros: "The flights were in time, boarding was well coordinated."
Cons: "No announcements were made after SW028 landed to inform passengers regarding the long wait on the tarmac."
Pros: "Fast travel"
Cons: "Obnoxious steward trying to entertain with lame jokes."
Pros: "We left on time. No major hang ups on the flight. Uneventful like it should be. Basic snacks."
Cons: "Nothing to really comment about. No bad passengers. I guess coming from San Juan, people trying to bring too many items on the plane."
Pros: "The crew was very friendly."
Cons: "In general ok"
Pros: "The wifi"
Cons: "There was no food service due to turbulence so that wasn’t good besides that everything else was good!"
Pros: "The ice water."
Cons: "Babies crying, about five kids at the same time. Only a tiny bag of peanuts as snacks. Seats where totally uncomfortable, everyone that passed was hitting my arm. And a big guy on the other side, I felt like a ham in a sandwich."
Cons: "The flight was advertised to have the seatback on board TV and there were none."
Pros: "like the flight, all where well except I was sitting somewhere else, I was traveling with my wife. Jose"
Cons: "Loud sound of air even before we taxied. Very annoying."
Pros: "Choosing my own seat."
Pros: "The crew honestly tried their best to make things better. Everyone was cranky, and they had no power to fix anything. Normally I love southwest, but this was a nightmare."
Cons: "Landing 3 hours late, at damn near 2am on a work day is completely unacceptable. I'm never taking the last flight of the night again. I have to go to work this morning! And I had the great fortune of being a tall man sandwiched between 2 average sized people on the 3 hour flight, which meant all 3 of us were wider at the shoulders than our seats were. God help the poor sap who sat in front of me, because his seat was never going to recline with my knees firmly wedged into his kidneys."
Pros: "Great staff, good price, good airline."
Cons: "Nothing at this time"
Pros: "Service is alway the best."
Pros: "Lots of empty seats on the flight so more comfortable than most. Friendly communicative crew."
Cons: "Everybody hates peanuts. Please consider providing outlets at the seats so we can charge our devices, and little tvs on the backs of the seats. As-is, $8 for internet on a short flight is dumb and my phone can't last very long playing media anyways."
Pros: "On time"
Cons: "No complaints"
Pros: "Easy boarding, smiling crew, on time everything"
Cons: "Food to buy"
Pros: "I love flying two bags for free."
Cons: "The drinks were served at the last minute. I was just given my hot chocolate and then they announced that they know some of us just got our drinks, but they have to throw them away because we're going to prepare to land. It is not my fault they didn't time their service properly. I tried to drink what I could, but it was too hot to drink it quickly so I was only able to take a few sips before the stewardess extended her hand to me so she could throw it away. If only they knew my favorite part of flying SW, once on the plane, is that they serve free hot chocolate and I love it. I always look forward to it. On the last flight, the stewardess spilled it on me so I didn't get to drink it. Boo. Two flight experiences ruined."
Pros: "I take southwest for all my flights but coming into LGA is always the worst experience. It's a mad house of chaos. Whenever we leave from Houston the staff is friendly, very knowledgeable and very efficient. The southwest terminal is LGA is the worst or any terminals. They should have kiosks to print your bags (which they don't). They have long lines, long security and half the staff is busy talking instead of working."
Cons: "The wifi was poor, the line to check in and security were painful. The gate had overcrowding with limited space to sit. Just a very poor experience I always have when I come to NY."
Pros: "Very helpful, very considerate."
Cons: "Better ventilation, less announcements."
Cons: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"
Pros: "There was no TV and Flight Attendant told me twice that she would take care of it. Nothing and no apology."
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Cons: "Flight left three hours late, had mechanical/electrical issues before and during the flight. The flight attendants were rude TVs worked sporadically because of power issues"
Pros: "Crew is always great."
Cons: "The TV wasn't working at my seat"
Pros: "Crew was great"
Cons: "Plane was old and could have been cleaner"
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "The tvs didn't work."
Cons: "TV wasn’t working"
Cons: "Leaving on time. We got in at 4 AM."
Cons: "Would like JB to provide reading material."
Pros: "Seats are comfortable"
Cons: "Provide entertainment on board. Offer a healthy snack selection."
Pros: "My flight was on time and arrived early."
Cons: "Boarding pass on phone text"
Pros: "Easy check in and appreciate the family with stroller pre-boarding."
Cons: "It does not feel like more leg space than other airlines. It was ok, just given advertising would have expected more."
Cons: "Awful treatment of passengers."
Pros: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Cons: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."
Pros: "The flight was not completely full, so there was extra room."
Cons: "The choice of movies was poor. There were no charging stations for electronic equipment. The announcements kept on interrupting the shows. The crew did the bare minimum."
Pros: "The personnel were courteous and listen to your request ,the flight was exceptional.."
Cons: "No comments at this time."
Pros: "Wifi always lacking but the personal is alway the BESt"
Pros: "Leg room and tv"
Cons: "Increased cost of luggage, snacks , and perhaps a little more info about the flight delay"
Pros: "The most comfortable cushiony seat and lot of leg room is what I enjoyed the most on this flight"
Cons: "The flight was delayed by one hour had my pick up wait at the airport for one hour, which was not very much appreciated."
Pros: "The flight was on time. Fly-fi was available"
Cons: "Tv/ entertainment system was flickering intermittently"
Pros: "Free unlimited snacks! Lots of leg room"
Cons: "No safety video. Airport terminal was very small and stuffy. Security line was long"
Pros: "I liked that the seat reclined, access to some movies and shows, I LOVED the free WiFi. Snack were good too."
Cons: "As soon as I got onto the plane, a male flight attendant rudely told me there was no room for my carry on. I explained how my holiday would be starting pretty much as soon as I got off the flight and I wouldn’t have time to wait for a bag to come off the flight. He then replied how that wasn’t his problem. I said I would put the bag under my seat and he said if he saw it under my seat he would take it. He didn’t help me try to find room or do anything helpful at all. I took my bag and found plenty of space to store it. I was very displeased and shocked how I was treated. Also the Dunkin’ Donuts coffee was undrinkable. No where near what actual Dunkin’ coffee taste like. I also didn’t like that they tried to charge me money for the headphones."
Pros: "Great flight with early departure; not crowded"
Cons: "Longer flight than normal due to Florence"
Pros: "On time and pleasant"
Pros: "I like the flight attendants but one of of them in particular was really nice"
Pros: "Crew was very friendly and helpful. This was my first flight on JetBlue and I was impressed with the selection of snacks and drinks."
Pros: "Efficient and kept us informed despite weather delay. Lovely flight attendants"
Cons: "Non Working tv, cramped seats"
Cons: "The airline had the flight delayed due to waiting for flight attendants. Very irresponsible of the crew and members, which weren’t working on the flight"
Pros: "Every service is great"
Cons: "There is nothing not to like"
Cons: "Flight was already delayed and then we sat on the airplane for approximately 45 minutes before take off."
Cons: "The the fight was 2 hours late"
Pros: "Very friendly attendants. Much better selection of snacks than most other airlines. More chair & leg room than on AmericanAirlines."
Cons: "It was rather warm the whole time on the plane including the air from the nozzle on top."
Pros: "Seems like spacing between the seats is greater on JetBlue than with some other airlines. Really like that."
Pros: "Love the free wifi. Plenty of room even in a regular middle seat. Nice to have a lavatory in the front of the plane for all to use."
Cons: "All the DELAYS! Seemed a bit unprepared"
Pros: "Smooth boarding process. Terrific crew."
Pros: "Everything went very smoothly!"
Cons: "Voice of female announcer at gate--too loud and did not speak clearly=just annoying, not informational."
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "Small plane, feels cramped"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Cons: "Plane was old flight was right on time"
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Updating delay information"
Cons: "Chaos on boarding- Growing number of wheelchair boarding."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Pros: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "Friendly crew, on time"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "Crew was very accommodating and friendly."
Flight was delayed almost three hours
I’m very happy with you service
Flight got delayed like 2 time plus they kept changing the damn gate
It was delayed. Being on time definitely would have been better
AA is getting worse each month. The rank and file staff and cabin crews are down-right nasty and rude. They need to stop worrying about curing all of society's ills and get back to flying planes and doing it with a smile.
Pros: "Lack of communication"
Cons: "Horrible customer service"
Pros: "They offered some entertainment"
Cons: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."
Pros: "The crew was friendly, the cabin and bathrooms were very clean and the separation among passengers was unexpected and great"
Cons: "My flight was laid over due to weather so it may have been helpful to get a new boarding pass as we left the cancelled flight and maybe a voucher to help with hotel & food."
Pros: "Crew was amazing!"
Pros: "No one within 6 feet of me."
Pros: "The plane wasn't super full so I could spread out more than if there had been someone next to me. The cabin crew was friendly."
Cons: "Seats are too close together. 9 boarding groups is excessive. No one boarded between groups 1 and 6 basically. Maybe makes sense for larger flights, but for a smaller one 4 groups would have sufficed and been less confusing."
Pros: "Flight was on time. Good movie selection."
Cons: "Crew ran out of toilet paper in one bathroom with over an hour left on the flight. It seemed like they just didn’t care to replace it and said they were out-either way, not a good look. Plus tiny screens and tiny seats."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "Highly efficient crew."
Pros: "I observer th crew at this flight were very friendly and helpful, unlike my previous flight in the past years."
Cons: "Keep it up!"
Cons: "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
Cons: "I was forced to check my bag due to the full flight. My bag didn’t make it to my final destination. I’m concerned because this has happened before. I need my bag before the weekend."
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Cons: "Entertainment system for myself and my wife failed after an hour."
Cons: "Flight delayed three hours."
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Pros: "Service was great in 1st class"
Cons: "The movie Black k Klansman was great but the system had a problem. Not sure if just my seat or the whole digital video system. Every few minutes it would get choppy and unwatchable. I had to rewind and then it would be fine for a while. Like a video buffering problem."
Pros: "The flight attendants were friendly and helpful."
Cons: "The American Airlines crew in Houston gave multiple people the wrong information regarding checked luggage for our connecting flight. Because the flight from NYC was over an hour delayed and the misinformation, several people missed the connecting flight. Hobby closes at a certain hour so I now have to wait until tomorrow morning to retrieve my carry on luggage the American Airlines MADE me check because of the group I was in. I called American Aurlines customer service line and they were not helpful. I will never fly American again."
Pros: "Entertainment, crew, and service were great. Captain announced kept us updated and the flight was smoothe sailing."
Cons: "No room to move at all. I had an aisle seat and almost everyone bumped into me when walking by. The guy In Front of me reclined his seat and banged into my knees for 4 hours. If the inside person wanted out, we had to grab our belongings, unbuckle, and move completely into the aisle to let him out. Then do it all over again when he returned. Rediculously tight on space."
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "Crew was sweet and accommodating, much better than my previous flights with AA. Flight was clean and take off and landing was quick despite the delay."
Cons: "Second flight to get delayed in the span of a week. Bags took an hour to be distributed at baggage claim. On flight meals have no variety and are too expensive for the portion sizes."
Pros: "Service top notch"
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "Crew. There was very long delay."
Cons: "Too cramped. Long delay could have been made better but ongoing announcements from airline, but this was often late."
Cons: "Delayed flight and missed connection flight to KC"
Pros: "Flight was on time, crew was friendly."
Pros: "Great staff. Arrived very early. Smooth flight ."
Cons: "Had almost a 4 hour delay !!!!!"
Cons: "American Airlines does not care about its customers."
Pros: "Poor attitude. Seemed as though they were doing us a favor serving us. Did not pick up garbage for at least an hour. Absolutely zero personality"
Cons: "I do not like flying American. Still sitting and waiting on my flight to Waco"
Pros: "Food was good"
Cons: "No entertainment on the flight"
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Cons: "Space between seat rows to small"
Pros: "The crew was very nice and peofessional."
Cons: "Boarding and then 20 minutes later, deboarding, due to no crew showing up for flight! We had to wait over an hour to board again!!"
Cons: "They said my flight was cancel due to weather but ten minutes later my plane left towards Dallas without me. I had to stay in the Airport till 9:30AM the next morning."
Pros: "Good movie selection"
Cons: "The crew as in every AA flight could not care less about clients. Business class seats on dreamliner get shaked when adjacent passenger moves Got stolen a pen when being reviewed for liquids just before boarding"
Pros: "Cindy seats. Lots of leg room. No problem finding space in the overhead bin. Friendly flight attendants."
Cons: "Good service ! Window seat!"
Pros: "Fast boarding"
Cons: "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
Cons: "Well the delay was the whole problem, so as of 11:17 I am still in Chicago. Nothing against Chicago but I didn’t pay as much as I did to stay here."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Cons: "The flight was supposed to leave at 9:15pm and didn’t leave until 12:00 am."
Cons: "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
Pros: "i asked for a glass of water and the answer was you had one already hahahahahaha"
Pros: "Time of flight"
Cons: "Laguardia airport."
Pros: "Excellent customer service! Both customer care clients were extremely helpful"
Cons: "WiFi wouldn’t process and no outlet’s for power. These work as standard on delta or JetBlue"
Cons: "The unfriendly crew"
Pros: "Crew was friendly."
Cons: "Internet was spotty. I paid for it. $10."
Cons: "seats a little small"
Cons: "Forcing people to pay for wifi is ridiculous, this was a cross country flight. The united app was super confusing to use. Don't plan on using this airline again, unless I have no other option."
Pros: "Crew on board was good"
Cons: "United intentionally overbooked first class. Told me that I would have the privilege of taking an economy class seat for the same price I paid for first class. Then were stunned I was not thrilled with their generosity."
Pros: "Bathroom was clean and nice"
Pros: "Great rate easy to book & accurate"
Cons: "Seats have no give to recline, also the bare flights are awful cos you think you're getting a cheap flight bit then the added fees tack on, making the price similar to other slightly more pricier options. The crew was fine, no complaints."
Cons: "Worst airline and customer service in the world."
Pros: "Service was outstanding"
Cons: "It was after 10p. The lights were going on and off for beverage services and garage pick up. The lights were the stewards were were on, either for them or for people going back and forth to the bathroom ."
Cons: "Seat of 1.5 hours on board the flight, but understand it's beyond the airlines control"
Cons: "Can't think of i enjoy it"
Cons: "My luggage lock was broken."
Pros: "Very friendly flight attendants and pilots."
Cons: "The flight was delayed, I missed my connection, the flight attendant did not care one bit, she was a bit rude, the food was horrible."
Pros: "The service was fantastic."
Pros: "You have to pay for TV which is wrong and the snacks are horrible. Need to put better entertainment together and better food to paying customers not just to your first class members everyone should be treated special because all of our money pays for the company to stay a float"
Cons: "Food, entertainment and baggage claim"
Pros: "Very nice experience"
Cons: "Both flights were delayed /"
Cons: "All of it. EVERY SINGLE BIT..."
Pros: "How helpful and polite everyone was.. This is only my second time to fly and was a good experience. Thank you"
Pros: "The assistance given to me"
Cons: "Wine not good for price. Has to check carry-on bag."
Pros: "Staff was friendly and helpful. Flight was smooth."
Pros: "The crew was friendly and efficient"
Cons: "Too many people, not enough room for luggage"
Cons: "The fly was delated one hour"
Cons: "O'Hare airport. Bad signage to economy parking."
Pros: "The Captain and his crew were informative and courteous. Very smooth take off and flawless landing."
Cons: "Passengers were boarding the air craft with multiple carry on bags which filled the overhead cargo after 2 groups. Groups 3 4 and 5 had to check their bags."
Cons: "The father in the row who wouldn't leave his kids alone and didn't let anyone sleep"
Cons: "Why was I not able to select a seat for the second part of my trip? Why was the agent announcements inaudible?"
Pros: "Staff was attentive and kind"
Cons: "No meal, no TV, late departure"
Pros: "I was able to switch to an earlier flight and it all went perfectly. Staff was very helpful in achieving the move and we even scored exit row seats with extra leg room. Bravo"
Pros: "All was well"
Cons: "I had no real complaints"
Pros: "Everything was great! I was happy to find such a great deal last minute."
Pros: "arrived on time despite delayed departure"
Pros: "Another flight was issued"
Cons: "My original flight schedule was cancelled"
Pros: "Excellent attention to detail"