Their was $200 charge for 2nd luggage, airplane very new and flight smooth. Flight time seem faster then Asian stoping Korea then china.
Seat was broken. Check in was not possible until we reached the gate, by then we were separated.
The food was not great; but I don’t expect much from airline food. However, the staff was incredible! I had gotten to the gate when I realized I had left my computer at the security checkpoint! I told a staff member and she said, “well, you will miss this flight if you go back to get it” It was a long way from the gate. I asked if I might get on the next flight. She sent for another staff member, and he took me to the gate desk. He found an open seat, and said,”okay, go run to get your computer, I will get you a new boarding pass.” I rran back, retrieved my computer, and returned to the gate. It was closed, but I found the gate nearby where the next ANA flight was leaving. Another staff member was ready for me, and printed me a new pass, and even made sure I still had an aisle seat that I requested! I got in line and continued my trip. These people are amazing, helpful, and friendly. My trip could have been ruined, or postponed at a great expense, but they saved the day! 5 stars!!!!
Best service! Food was Japanese fine dining and they even sang happy birthday to me since it was my birthday halfway through the flight. Bed was comfortable and cabin was quiet.
I originally thought I was booking with ANA airlines and didn't see "operated by United" until the day of. I even thought the United check-in update was a scam so ended up checking in 3 hours before the flight, causing separate seating and uncomfortable middle seats.
Very disappointing. Our flight was delayed for almost 6 hours with the lost time disrupting our travel plans. United should have known that any delay (approximately and hour) triggered a no-fly/work because according to the FAA they had to many flight hours. After the mechanical delay (approximately an hour) we had to wait for a fresh crew change. Seems to me that United could have anticipated this incident. Again, a very disappointing travel experience.
Excellent crew, food and comfort from LA to Narita. Flight from Narita to Manila was just okay, Food and comfort needs to improve. The business class was not comfortable.
Lots of leg room in premium. Departed exactly on time. Friendly crew.
My connecting flight from CTS to Narita was late and I missed my connection. A very nice agent met me when I deplaned and ensured that I caught the next flight back to SFO. Fantastic customer service :)
Cabin Crew was excellent. They took care of everything requested. Flight was good
Seating was good in the economy with plenty of leg room. The seat cushions were a little firm though, especially for such a long flight. All meals were Korean as would be expected. The food was typical airline quality. Edible, but not something you would recommend to friends. Inflight entertainment was also all Korean but Korean tv and movies are made well and you can find something to watch. Just be prepared to read subtitles. Overall it was a good flight, especially for the price.
The crews were friendly, professional and courteous. Checking in was easy and smooth. The best part is, as we all know, the price.
The person in front of me was rude. He may came from some communism countries and don’t care of other people. No common manner and sense between human being.
Very nice staff, airplanes, and an excellent value in premium economy.
Food quality is poor. Flight attendants are very friendly and professional.
I flew on Zip Air on the way to Asia so I can compare. The two airlines are night and day. Air Premia was so amazing compared to Zip Air. I have flown Korean Air in the past and I honestly don’t know the difference between Air Premia and the “non-budget” airlines. My Air Premia flight provided me two bags whereas I had to pay for Zip Air. On my under 11 hour flight, we were provided two full meals! The flight attendants were so kind and polite.
For the price, the overall experience was what I expected. The prices were fair and competitive, the staff friendly and more responsive than other airlines, and seating spacious. The downside was food portion size, but I'll gladly pay a few dollars more for the hot noodles or other supplemental snacks, given the more affordable ticket prices. I don't mind the absence of Hollywood movie programming if that leads to inflated ticket prices. Wi-Fi worked well. In addition to spacious seating for the Wide Premiium, I'd suggest foot rests to complement the calf rests. There're problems with booking Air Premia tickets at the home website. The underlying app engine won't process non-Korean credit cards, which is a major oversight, probably hurting the company's bottom line. I can go to Kayak or a third-party website to book Air Premia tickets, but it's an awkward work-around when other airlines don't have to resort to this tactic.
As it's a budget airline it's pretty basic. But the quality of crew and plane is excellent.
First time flying with them and was pleasantly surprised. I had a premium economy seat which is very similar to some other airlines regional business class product. Seat was large, pillow was provided, huge amount of leg room, entertainment was available (only Korean shows), and lunch meal was served between Narita and Seoul. Really enjoyable and affordable
Maybe the reimbursement voucher should have been larger than a 10k won. That voucher is only for refreshments. The flight was delayed or pushed to more than 5 hours. It should be more than just 10k won and it was already past midnight. Some people or passengers like who was already there 5 hours prior to the original flight departure. 4pm** That was the only unfortunate thing about it . Other than that it was good .
Both our flights were delayed. Almost didn’t get in the second flight. Staff was rude to the bone.
The 777’s economy seat’s legroom was more tolerable than expected. I appreciate the reclining mechanism which slides the seat forward to minimize cannibalizing the space behind. The food was terrible: very salty.
Everything went well except the turbulence what no one have a control of but pilot and crew handled very good!
Flight on time. Excellent service in Premium Economy. Great food served and cleaned up promptly. Unfortunately the climate control was malfunctioning and it was very cold and felt a bit like camping. Cold helps with sleep though so not complaining too much. Slept well. It asks to rate "entertainment". I do not like any IFE, don't shove a big screen in my face—I have my own phone if I want it. So this will always get low ratings.
Once boarding started it was pretty quick. Food was inedible; cold and salty..
Both the WIFI and entertainment did not work for 2.5h
The crew made our experience extremely bad. They were rude and didn’t have anything for kids.
Much better than Spirit. I was please by the easy fast check in and boarding
Check-in and in-flight staff were better than average. The seat was a fair size but too hard and not enough padding. The cushion/pillow provided is poor (thin and seems to be disposable ,it provides no effective cushioning or support). Food was OK-ish but no choice of inflight snacks and no easy place to get drinks other than water (I could ask for juice by intruding into the staff area at the back of the plane) Entertainment was very good actually. Overall better than I expected from a US-based airline (sorry!) but compared to ANA or Singapore it was so-so. (I live in Japan so they are my comparative airlines)
Same thing as flight from Pheonix to Newark. Uograded and Promised extra leg room and when I got to the seat it had none.
Great setup on both flights except the last flight we got condensed dripping all over me in the last 20 mins of the flight
Everything went smoothly — on-time departure and very organized boarding. We pre-ordered vegan meals, which were fine but not especially memorable. We may have had slightly higher expectations given it was a Japanese airline. It felt like a dinner meal than a breakfast. Overall, it was a good flight experience and we would recommend it.
This flight with a lot empty place , and I have more room, feeling comfortable.
Allow me to book extra bag check in as free though I packed in 1 luggage but that was 7 LBS overweight so make another bag to free check in.
Snacks were just placed and many people were hungry and unaware they were available. Ran out of water bottles. Attendants not available. Missed entire meal.
The cabin crew was professional and there were plenty of movie choices, but the food was a bit sub-standard.
The flight was delayed an hour, but not because of Air Canada. The crew was polite, professional, and competent. The food was above average for Air Canada, but just fine. The stand out for me in the 10 hour flight was the entertainment package. The best of any airline I’ve experienced so far. Looking forward to my return flight to finish some more of the shows I was watching.
Very good!👍！especially the typhoon coming, the speaking Chinese language service is excellent 👍！
Strike pissed me n stranded in middle of no where
Refreshments and Air Hostess was good. Issues with customs in Toronto caused flight to depart and left me behind twice. Vouchers for delayed flight needs to increase.
