Pros: "That I got to visit a place as mystical as Iceland for such a low and affordable flight. My departure flight with Iceland Air was on time and although the return was a bit tardy the company did an excellent job with being transparent."
Cons: "The flight crew could have been a bit more polite"
Cons: "Weather did not cooperate, not airlines fault...."
Pros: "The check in and boarding was easy. I imagine if you were only going to Iceland for vacation this airline would be fine- just remember to bring food on board- one of the very few airlines not to serve food on transatlantic flights-at least you do get one checked baggage allowance."
Cons: "It was my fault not to book my flight earlier with another airline. I have taken this trip several times and every airline I’ve taken previously uses newer planes and serves some food, Icelandair charges large fees for even snacks!The engine noise IN the plane was quite disturbingly loud."
Pros: "Seat a little hard."
Cons: "An included breakfast would have been appreciated."
Cons: "temperature in the airplane cabin was much too warm with too little air flow. Very uncomfortable."
Cons: "Even though we were not rushed between flights, our luggage didn't make it onto the plane."
Cons: "Please provide good and reasonable price inflight food. Also seats were not comfortable."
Pros: "The crew was great. I mostly slept through the whole flight, but they were very welcoming."
Cons: "I probably should have paid more for a more comfy seat."
Cons: "I had to cancel my trip and was not able to or even reschedule even with flight insurance. I'll never utilize this airline/company ever again & am getting the word out. This airline/company like most are greedy & inconsiderate with their customers."
Cons: "I couldn’t book a seat or check in. I had to check in at the airport and my check in process was not smooth. The seats were incredibly small. The crew was not friendly"
Pros: "I love that the crew hands out water bottles as passengers board the plane. I also appreciated that during the drink service, one of the flight attendants not only gave me a drink but offered to refill my water bottle as well. I hate having to ask for water (especially because it usually comes in those tiny cups), and I also hate having to be dehydrated during my flight."
Cons: "on a five hour flight I expect to get a meal."
Cons: "cramped seats-- but MOST IMPORTANLY HUGE surprise that there was a $ 95.00 charge for each checked bag. This was not stated anywhere clearly that this was an extra charge that had to be paid and therefore made the not so expensive ticket much more expensive in the end. It cost 400 dollars more and I think that is outrageous that this was not told by anyone until the flight itself. I fell Kayak owes usan explanation and money back ."
Cons: "Wish there were more current options on the infotainment system."
Cons: "No food, 6 hour flight"
Cons: "The terminal at JFK was a nightmare. Crowded. Overheated. Filthy. And no electrical outlets anywhere."
Pros: "Crew was very nice"
Cons: "No spirits unless you buy. Bring food or you ll starve"
Cons: "Boarding was late by one and a half hours. Almost missed my connection flight in Reykyavik. First time on an International flight they did not serve any food, not even snacks. And there was no indication when booking the ticket (which was about $700) that there wouldn't be any meals. Even the selection to purchase was poor. In a 5+ hour flight the crew passed only once with beverages. They completely turned off the lights during the entire duration of the flight. Overall, by far the worst International flight I have ever been on. I wont choose Icelandair again. And I will let my colleagues know about my experience."
Pros: "Good service and good seats"
Pros: "flight attendants uniforms"
Cons: "Bare minimum no headphones no snack-even pretzels/peanuts one drink really awful bare bones"
Cons: "Leg room for days! IN ECONOMY!!!"
Pros: "Free food box for kids."
Cons: "Should feed folks on the flight, even a snack."
Pros: "On time"
Cons: "Very little space, no confprt Had to buy food on a very lpng flight. Movies were very old with little choice."
Pros: "I have never flown overseas without getting some dinner and breakfast. On this flight, we were given bottled water as we boarded and later could get another free beverage, but if you wanted food, you had to pay for it. Did get comfy blanket though!"
Pros: "Friendly staff,new plane,connection waited for us despite delay"
Cons: "No food"
Pros: "Flight in Saga Class was excellent. And, use of BA lounge at JFK was a real plus."
Cons: "Security was a pain with no TSA PreCheck."
Pros: "There were so many things wrong with our flight from Gatwick to NYC. The check in staff were rude and homophobic at check in, forcing my partner and I to separate for check in while we watched heterosexual partners check in together freely. The disabled toilet alarm broke as we descended into NYC and we listened to end-of-the-world death sirens as we were landing. It was not communicates that food was a microtransaction on flight and was so overpriced so we went nearly 13 hours without food because the flights were also delayed on the tarmac. The de-icing tow truck in Iceland was broken down so we were delayed two hours on the layover. On return, both Icelandair gates opened late. During the layover we were kettled in hot container units before 20 min before being bussed to the plane and held for 15 minutes. Then, the icing on the cake was landing back at Gatwick and seeing my brand new luggage I bought on the trip damaged with thr back pocked ripped out along the bottom seam. I will never again ride with these rude, price-gouging, apathetic amateurs."
Pros: "Flight good. Missed the pay for food trolley, so didn't eat."
Cons: "Reykavic airport has the least amenities I have ever experienced. Very few seats in the lounge. Most are forced to stand or lie on the floor. Don't think that getting through the gate will mean getting on plane, it's too another waiting room with a few seats, mainly standing. The airport has no seated restaurants or cafes. So getting off a plane hungry id not pleasant. I will never again fly to and from New York via this 'airport'"
Pros: "It was nice they offered us free water."
Cons: "On a 6 hour international flight it is usually customary to receive at least one meal. We were not fed anything (not even peanuts) and were unaware that this would be the case. They had the option to buy snacks, however none were appealing and all were over priced. It was a good thing I had a bag of old crumbled cookies so we could stop our stomachs from growling."
Pros: "All was smooth and comfortable. Thanks"
Cons: "Plane was too warm. Air conditioning was set much too high. Uncomfortable to us. No way to set air vents."
Pros: "Service was great and all went exactly as planned. No delays!"
Pros: "Had a great experience with Iceland Air from JFK to KEF. The ticketing agent was helpful, courteous, and prompt. No complaint with the check-in process. The plane was clean and comfortable with friendly staff. The flight was ahead of schedule and we even arrived at the gate withiout any issues. Would definitely fly Iceland Air again!"
Pros: "Good service. Good onboard entertainment. Good seats"
Cons: "I wish I had more leg room"
Pros: "In-flight entertainment was great - lots of good choices and easy to use service."
Cons: "First flight --My seat was really uncomfortable. When the fellow in front of me moved his seat back, it pushed me into an uncomfortable position that could be rectified by pushing my seat back."
Pros: "Service was good, no real complaints"
Cons: "It was very warm, and trying to sleep while sweating is never fun....not sure why there aren't personal vents on that plane!"
Pros: "I liked the idea of having a layover in Iceland."
Cons: "Really, this airline sets a new level of bad amongst a skyfull of many bad airlines. It's no longer worth the little money saved (very little) to fly on this airline."
Pros: "Crew pleasent"
Cons: "Delayed almost 3hrs Ny. Delayed in Iceland also. Kept apologizing Seats extremely uncomfortable for 1st leg of flight Delayed again in Glasgow and delayed in Iceland. Let us off plane in Iceland in cold waiting for bus to terminal. Terminal very crowded"
Pros: "Nice clean aircraft. Friendly crew"
Cons: "Food and drink not included"
Pros: "it was on time"
Cons: "you had to pay for everything...."
Cons: "I spend a lot of money on tickets and it seems like a glass of wine would be a nice gesture by the airline to say thanks for coming, we are glad you are here, relax."
Pros: "Loved the northern lights on the ceiling! Good legroom, friendly staff, and easy boarding."
Cons: "I wish there had been some way to charge my phone"
Pros: "The lighting of the interior of the plane was beautiful- very friendly, great service. Even saw volcanoes in the early morning during take-off"
Cons: "no food service, but I brought my own. no entertainment at the exit seat."
Pros: "Comfort of seats and friendliness of crew"
Cons: "No food served MThe USB port did not work coming back and going only one side of the speakers was working"
Cons: "My tv screen wasn't working even after an attendant restarted it for me :( other than that everything was fine!"
Pros: "I think someone from iceland air needs to review my above reviews and make some changes"