The seats did not recline. It was impossible to get comfortable enough to sleep any at all, even though it was an overnight flight. It was also the first intercontinental flight I have ever taken which offered no entertainment whatsoever. I really don't understand why TAP used a plane with non-reclining seats for a five-hour overnight flight.
Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so.
Nice crew, food was good. 2.5 hour flight, so entertainment is not valid for this review.
However, the boarding was absolutely atrocious. They had two Dutch attendants dealing with a fully booked Airbus flight. I arrived at 11 AM and did not get to the front of the line until 1 PM. They actually had to take off later, as in, push the flight later, because of their inability to bring someone else to the check-in counter to help with boarding. For the Dutch and their famous understanding of efficiency and staying ahead of the curve, this was both frustrating and not understandable. Not really TAP's fault...
Traveled front Málaga to Los Ángeles and overall the experience was great. The crew was very polite and helpful, the seats have more room than other flights we have been in and the main course meals were very well done. The Moscow airport was very well signaled and super well taken care of. Really easy to find your way around.
The not so awesome part was that the entertainment, as in movies and so on, are only offered in English or Russian. That was it. (My daughter is writing the review for me). My English is just ok and I was pretty bored. Also, in neither flight were we offered snacks. I thought that was strange. Especially in a twelve hour transatlantic flight.
Old plane. Floor lighting was duct tapped down... Very surprised to see.
Nice that food was provided on a short flight but bread was ice cold and hard.
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