When waiting for the bus to take us to the airplane, there were no signs which stated when the bus would come, which flight it was for. We had to constantly ask people and felt like we would miss the flight.
Leg room was good. The entertainment system was good but outdated and did not work on 3 of the 5 seats we had.
The entertainment systems were not working on 3 of the 5 seats we had. The headphone jacks were also not working. The flight crew was not available to help with this when requested.
Quick check in. Not so long que and immediately transferred
Food was not at all good . Idly was rock hard and Sambar was awful. Departure was delayed by 15 minuets.
TV wasn't working and despite complaining, they failed to rectify the issue. Whole 14 hour flight with no TV or entertainment unit was quite a long one.
We arrived at the domestic airport initially because it was a flight from Ahmedabad to Mumbai (domestic). Took us a while to figure that out with the language barrier and lack of internet at the airport... next we took a rickshaw to the international airport which put us just passed 45 minutes early for the flight itself. Apparently that is the limit that we didn’t know about. So we were there 40 minutes early instead of 45 and they wouldn’t let us check in even though we only had carry ons with us. Next we had to buy another air India ticket 12 hours later to Mumbai which cost us 150 dollars per ticket and made us sit at the airport for the interim. Terrible experience for us... never using air India again!
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