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Pros: Crew was friendly, food was good

Cons: Entertainment was broken in one of our seats, the seats were not comfortable

Pros: Crew was fine.

Cons: Boarding could have been more organized.

Pros: Such a delightful flight.

Cons: Departure late by 25 minutes!!

Pros: Seat was very comfortable, plenty of leg room.

Cons: Food trays left for 45 mins. This was premium economy Check in took forever even though I checked in 3 hours before departure. Didn't seem to be any staff near self serve check in screens to advise passengers.

Pros: On time

Cons: Seats were tight

Pros: Such a delightful flight.

Cons: Departure late by 25 minutes!!

Pros: Yes it was a smooth comfortable flight

Cons: Everything was fine

Pros: I got an aisle seat right near the bulkhead with so much leg room. There were so many free amenities. It was the biggest plane I'd ever seen - very well kept and clean. Crew was nice and quick with service.

Pros: Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min.

Cons: Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok.

Cons: Delayed

Pros: Decent service crew

Cons: Boarding, seating, comfort, media, food and general value..

Pros: Plane was new and good

Cons: Flight was 4 hours delayed

Pros: Ontime and efficient boarding with polite crew.

Cons: Nothing to improve. I slept the whole flight so couldn’t evaluate all aspects.

Pros: The seat was not as cramped as the Greenland Airways flight preceeding this.

Cons: Not having additional fees for baggage. Please disclose that as part of the ticketing.

Pros: I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great.

Cons: I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me.

Pros: No

Cons: Everything

Pros: We got to London on time.

Cons: Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken.

Pros: Decent service crew

Cons: Boarding, seating, comfort, media, food and general value..

Cons: Everything!

Cons: Delayed

Pros: Nothing

Cons: God knows how long we sat in the plane on the tarmac. I fell asleep! Totally missed my tour at the Airplane boneyard as a consequence. Way to go AA. You truly suck!

Cons: No gate when we landed.

Pros: Everything was on time considering the heavy Holidays travels.

Pros: Everything went smoothly, i had a good seat.

Pros: On time, good boarding process.

Cons: Fog in Philly. AA should have diverted our plane to a bigger airport where AA could have serviced us (eg. Washington DC). Instead AA diverted us to Salibury/Ocean City!! We missed our connections.

Cons: This is my first time that I travel to US form dec 18 and have to pay for luggage. I can understand if that’s a company policie, but maybe I can flight in another airline that’s doesn’t have any variable fees.

Pros: We landed Friendly crew

Cons: Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!

Cons: Economy seating legroom could be better for long-haul flight

Pros: No problems

Cons: Would have been nice to have more room

Pros: Amazing route! Nothin like the island hopper! Great crew. Economy plus seating worth it on this route

Cons: In flight entertainment should be upgraded to on demand

Pros: The crew was great.

Cons: On our way to Japan, the flight didn't wait for us though we were on the ground. We had 4 h lay over and missed it by 20 min which was by their system confusion. We missed our christmas plan and business prep time in Japan. Then on our way back, the plane turned around to the gate to pick up customers causing 40min delay. Made us furious. They gave us $200 credit each for our missing flight but we think we deserve more.

Pros: SPACE

Cons: Nothing!!!

Pros: Nothing

Cons: Flight delay over 7 hours

Pros: Great staff.

Cons: I hate that American Airlines doesn’t sign seats together even when there are spots available.

Pros: Everything but the smiling, smile more !!

Cons: everyone needs to smile more. This is the job they chose, a smile goes along way!

Pros: The Crew was amazing The seat was not comfortable at all Had a broken back rest

Cons: Fix the seat Broken back rest aren’t comfortable

Pros: Overall very good flight!

Cons: Nothing much!

Pros: Fast and easy flight

Cons: It’s was very good flight

Pros: The overall flight was good!

Cons: Maybe make sure that communication between connecting flights are quick and efficient.

Cons: old, worn out plane, outdated. Very tight connection in LHR, I made it but my luggage didn't.

Pros: Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min.

Cons: Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok.

Cons: The least comfortable and smallest narrow business class seats ever

Pros: Decent service crew

Cons: Boarding, seating, comfort, media, food and general value..

Cons: Delayed

Pros: I got an aisle seat right near the bulkhead with so much leg room. There were so many free amenities. It was the biggest plane I'd ever seen - very well kept and clean. Crew was nice and quick with service.

Cons: Everything!

Pros: Very old aircraft. Looked extremely run down and many things were broken.

Cons: Everything!

Cons: Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad

Pros: All flights were on time. Boarding was well organized.

Cons: Seats seem more cramped than comparable airlines. Food quality was poor. For one meal they didn't honor my special meal request (they did for the other meal, so they got the request). Flight attendants didn't check back in comfort of passengers.

Pros: Very old aircraft. Looked extremely run down and many things were broken.

Pros: They were fine. Seemed really short with a mom and her children but other than that, average.

Cons: Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing.

Pros: Good crew

Cons: My tv monitor did not work.

Pros: Really enjoy flying first class.

Cons: Excellent

Pros: Crew was amazing and work diligently to make everybody feel comfortable.

Cons: Nothing. I had no issues!

Pros: Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best.

Cons: Not force checking luggage. Not loosing tsa pre details between different parts of ticket. Allowing checking to both legs online, not just the first.

Pros: The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!

Pros: Friendly and helpful

Cons: More leg room