Problems not translated to English. 3.5 hours to rebook our group of 14. How many times we heard 10 more minutes!!! Told to go to wrong lines multiple times. English speaking agents would disappear and not stick with us. Reappear later to find us still waiting. Weather related but we were not told it was fog and we're worried about lightening and thunder. We needed to be far more informed.
I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
I wasn't allowed to board my flight because I was told I needed an outbound flight from Colombia back to my home country (USA). This is not a true policy and I am extremely frustrated that I was told this and forced to miss my flight. The manager at the avianca check in desk was extremely rude and unhelpful.
Pleased that a snack and beverage were served even though the flight was only 50 min.
Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.
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Aeromexico
Avianca Brazil