Love delta smaller commuter plane so no entertainment and paid wifi on MKE-LGA leg was extremely unreliable and slow
Delayed. Hot. Passenger next to me was so large I couldn’t move.
The flight went very well, but the flight attendants didn't serve and food or drinks other than 1st class due to rough air but to be honest it wasn't that bumpy and I felt that they could've at least offered water and coffee perhaps. Also serving 1st class only is a bad look. I've been in 1st class many times and I would've felt that if the turbulence was too rough for the main cabin, it would be too rough for 1st class too.
There was an unruly family behind us that made the short flight miserable!!! The cabin crew did nothing to contain it.
My seatback screen didn’t work so that sucked because that’s what I was going to do on the plane.
The whole experience was excellent. As it most often is with Delta
There’s not much to say about a one hour flight. This is a connection from LA to RNO that I missed the previous night due to a mechanical check delay on my originating flight from JFK to LAX. The short flight itself was fine. Instructions from the pilot and crew were per usual. The coffee was barely lukewarm, which possibly was purposeful so we would down it quickly. Bags were already on carousel upon reaching baggage claim, which was excellent.
Boarding and crew were fantastic, but I paid for a window seat with no window. Seat 11D on a CRJ-900 apparently does not have a window. Lesson learned.
It was good. The leg room was not great in Row 1.
Delta flights recently are always delayed AND at jfk tney get the gates further away (need To walk 20’ to get to them/all the way at the end of the terminal). Not sure whats happening but price doesnt match experience!
The noise in the plane made the highest level of sound in the entertainment system ineffeective. The leg room was better than most flights bu the seats are not made for comfort. Food was ok but nothing to look forward too.
OK they lost my hold luggage but notified me straight away. My main complaint, after losing my suitcase, I was told my cabin bag had to go into the hold because of it’s size. I, obviously, didn’t want this to happen bearing in mind what happened to my suitcase and when I voiced my concerns I didn’t get an explanation I was just told it would be taken from me on entering the aircraft. Looking around I was surprised to see many passengers not only with larger bags than mine but sometimes two or three bags,taking them onto the aircraft. In the end, nobody bothered taking my bag off me so I just walked on with it. The whole procedure was disjointed, poorly explained and not terribly efficient.
The flight itself was fine, but due to a snow delay my connection to Lisbon was delayed by six hours. Despite this, Swiss Air still managed to lose my luggage. Not acceptable. Someone else on the flight also lost their luggage.
Bad experience overall. Crew did not provide food for our 2 year old (even though we specifically bought a child infant seat for her and literally bought another full price flight), which was unacceptable. And we had to pay $310 each way to carry our ski equipment even though they advertise it as something that is free. Tickets were purchased the same way as usual, but they told us we had Economy Light tickets (I never elected to have such seats). Just plain manipulation and false advertisment. Very disappointed overall about this airline.
Flight from Warsaw to Zurich was just OK but the food selection for purchase was very limited. They were out of sandwiches from the very beginning
No food was served on this short flight and we had no entertainment. Please add a box to check. We were served delicious Swiss chocolate though! The boarding process was fast and the crew very friendly.
Water bottles could be in more sustainable packaging than plastic bottles
It was much better than most airlines we have flown with. It remo des me Swiss Air 25 years ago.
Horrible!! The WiFi was not working, the food was awful
We’ve never been more uncomfortable on a flight than we have on this particular one. The seats in front of us reclined so far back that when the person reclined their seat of broccoli, it almost hit me in the face and left me with literally no room to move that said I had to recline my seed in which made the person behind me upset. It seemed like the seats also would recline without even pressing the button in the armrest and would unrecline as well for that same reason, and it also seemed that some seats reclined more than others. The bottom cushions of the seat were so thin that even after one hour of an 11 hour flight, our tailbones were so sore. It seemed like an overall old airplane. It also didn’t have individual air vents and it was extremely hot the entire flight. Several passengers were commenting on how hot it was. The breakfast was some kind of flavorless triangle, puffy egg, laying in a watery bed of steamed peppers and onions and spinach. It was not appetizing at all. The flight crew was extremely nice so that was a nice thing this flight attendant. They let us try different types of Swiss sodas, which was really nice and the dinner was actually delicious but still overall given the other considerations. It was pretty much a miserable flight without basic seat comfort.
Everything went well except the turbulence what no one have a control of but pilot and crew handled very good!
Flight on time. Excellent service in Premium Economy. Great food served and cleaned up promptly. Unfortunately the climate control was malfunctioning and it was very cold and felt a bit like camping. Cold helps with sleep though so not complaining too much. Slept well. It asks to rate "entertainment". I do not like any IFE, don't shove a big screen in my face—I have my own phone if I want it. So this will always get low ratings.
Once boarding started it was pretty quick. Food was inedible; cold and salty..
Much better than Spirit. I was please by the easy fast check in and boarding
Same thing as flight from Pheonix to Newark. Uograded and Promised extra leg room and when I got to the seat it had none.
Everything except the food and entertainment. It was a great experience though
The attendant on board was amazing. She should be doing business/first international long haul.
Although our flight was delayed the overall boarding process was very smooth and the crew was accommodating.
Perfect flight. Smooth flight. Arrived 20 minutes early at destination. Excellent service.
Aircraft was noisy, old and never dimmed the lights on a night flight even on business class! I flew 17 times on United and probably another 40 on other airlines United USA /Europe flights were the worst to include luggage delayed once going to europe and once coming back
Crew members were excellent. The seat wasn’t the best as well as a food options.
5 of my 7 pieces of luggage are missing and they cant call to find out where it is. I have to fill out a form and wait for them to mail it to me in several days (if they find it). That does not work for my travel itinerary. I need my full ticket cost refunded please.
Fantastic. The only thing - out of my six luggage one was lost in Copenhagen, however it was delivered Home 3 Days later so all great..
The crew was friendly, the flight was pleasant. Thank you for your service!
Our trip plan from Kayak stated we were flying SAS. That was not true. The first leg was a Delta flight. We wasted 25 minutes before finding out to check in with the correct airline. Then our SAS flight for the second leg arrived 25 minutes late, and our third leg flight with SAS closed the gate knowing the flight delay was SAS’s fault, and that this flight would only be backed up 5 minutes. The final kicker was that between Delta and SAS, they lost all our checked luggage.
Flight was completely full January 9th? I problem i had the stewardess was bumping into me constantly walking by? very annoying.. on Austrian air I dint have this issue at all...
Amazing! Everyone was so nice and the food was so good!!
Terrible customer service. The flight attendants were rude. We experienced significant turbulence for a large portion of the flight and there was very little check in from the flight deck. The space was extremely limited to the point where it felt like torture. Never again
I was surprised how good an American airline can be - I was really impressed.
Excellent service throughout. Airport process is quick and easy. Very courteous staff. Great service in the plane! Just outstanding punctuality and service overall!!
They allowed me to book the flight, which took quite an effort to find the best option for us, and then 2 months later, cancelled it because they didn't think 90 minutes was enough time to get between connections. Why let me book the flight in the first place? I am somewhat disappointed in Kayak and will be choosing other options in the future
Absolutely unacceptable level of service for a Business class: lousy drink and food options, disgusting food (inedible meat, watery rice, etc...), pathetic level of attentiveness from staff, Business class restrooms were not accessible for long periods because blocked of by staff...overall extremely disappointing, will NEVER fly Business on TAP again.
First time flying Business with Tap, I think it was a very good experience. It beats many domestic US carriers, the food options were really great, authentic Portuguese food, wines & deserts. Next time will do the free 24-48 hour stopover in Lisbon or Porto for sure.
Late. Lack of updates. Rude hostesses. Terrible food. Lack of headphones.
Flight was delayed but crew gave little to no communication, then “began boarding” but really just had everyone stand up and wait for an hour without any news or updates, as if we were going to start boarding at any second. Total chaos. Seemed like this was their first time boarding a plane. When we arrived at our destination, we waited for over an hour for the baggage claim belt to even turn on. Probably waited at baggage claim for our luggage for close to two hours. Everyone was very confused and of course we all worried that the luggage was lost. Again, zero communication and everyone we asked just said “I don’t know.” So we were left wondering whether to wait, or file a missing baggage claim, or check the other baggage claim belts (which we did every fifteen-twenty minutes because we were just confused). Lack of communication throughout the experience was a huge issue.
The ground staff did not load my bag onto the plane and despite me watching from the bus that my bag is not being loaded and taken back on the cart to the terminal, I pointed out to the staff and ge laughed upon checking my tag and knowing they made a mistake. Instead of calling the cart back and loading it he said we can’t fo anything and you should file a report upon landing at RAK. I told them my stay there is short and i needed my bag as it had everything I needed but no avail. Even the pilot was informed, staff of the plane was aware but all in don’t care mode. Upon arriving at Marrakech RAK, i filed a report and being told it might come in next flight tomorrow and we don’t provide delivery service, you must come and pick it up. If it doesn’t arrive on time then it will be sent to your home in the US. Unbelievable stress and inconvenience that could have been easily prevented by the ground staff.
Booked business with TAP from LAX to Cabo Verde - overall ok, but just doesn’t feel like business class. More of a budget airline
I was disappointed of the crew, not friendly and attentive. Delay one way for fuel leakage and the plane is so hot. Not that great all around but I’m glad I experienced it so now know better.
Poor. Our flight was delayed and they told me I would be fine to make my connection in Lisbon, I missed it. Then they told me my bag would be automatically loaded onto my new flight to rome. It wasn’t. It’s been 4 days and I still don’t have it.
I am not very tall, and had a difficult time getting my carry-on placed in the overhead bin while passengers were behind me waiting to get to their seats. After struggling with the luggage, I turned it around, and left it, knowing it was not properly placed, but believing there was adequate room for it in the bin. When the flight attendant came through the cabin, she asked whose bag it was, and scolded me for not positioning it correctly. She turned it around and moved on. I thought that her approach was totally unprofessional, calling out a passenger in that manner.
