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NYC — The Big Island
Dec 8 — Dec 151
Round-trip
1 adult
Economy
0 bags
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Thu 12/8
Thu 12/15

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Latest The Big Island Flight Deals

Best round-trip prices found by our users on KAYAK in the last 72 hours

MOST POPULARKailua-Kona
1 stop from $477
1 stop from $246
Hilo
1 stop from $598
1 stop from $299
Waimea (Kamuela)
2+ stops from $779
2+ stops from $416

Good to know

Low season

January

High season

December

Cheapest flight

$246

Average price round-trip

$1,018

Good deal round-trip

$535

Good deal one-way

$359
Best time to beat the crowds with an average 5% drop in price.
Most popular time to fly with an average 15% increase in price.
Flight from Newark to Kona Intl
(avg. price over the last 2 weeks)
or less
or less

Top tips for finding cheap flights to The Big Island

  • High season is considered to be January, February and December. The cheapest month to fly from New York is January.

FAQs - booking The Big Island flights

Top 5 airlines serving from New York to The Big Island

Scores according to KAYAK customer reviews
8.3
Alaska AirlinesOverall score based on 31850 reviews
8.5Boarding
8.2Comfort
8.8Crew
7.8Entertainment
7.8Food
Airline reviews
Pros: "Seats were comfortable, service was fine."
Cons: "Boarding experience."
Read more about Alaska Airlines
Pros: "Seats were comfortable, service was fine."
Cons: "Boarding experience."
Pros: "Easy flight, no hassle, pleasant staff"
Cons: "Flight on time and not wait 30 min on the runway to get to a gate once landed"
Pros: "It was easy to get to the gate. The gate crew called out seats A-E as Amazing, Brilliant, ... Excellent."
Cons: "I could have used more leg room."
Cons: "Flight delayed by 40 mins, then left 40 mins after scheduled even including the delay, no free in seat entertainment and the wifi was broken. Really not a fun flight overall. Also, please Alaska, get rid of that Cabernet Sauvignon that's sweeter than grape soda. Single worst wine I've ever tasted."
Pros: "Crew was great. Seat was comfortable even though in the last row..helped that there was no one in the middle seat."
Cons: "Under seat luggage space on aisle seat is smaller than middle and window so is difficult for carry on/leg room."
Cons: "Alaska airlines delayed the flights by at least an hour both ways SFO-Newark. The Alaska terminal at Newark is a very poor experience."
Pros: "Crew was nice and entertainment was good."
Cons: "Very inefficient delay of 5 hours without much empathy on improving the experience for all travelers."
Cons: "The entire flight crew was RUDE! Rolling their eyes at passengers constantly no matter what you asked them, shoving drinks at you, snatching trash from you, and rude. Very disappointed in Alaska!"
Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."
Cons: "Great service. Wish we flew Alaska both ways instead of United ☹️"
Pros: "Great crew, 2 drink services"
Pros: "The seat was fine and the seatbelt just barely fit."
Cons: "Saw a bedbug on my window!!! Wasn't notified that they were serving breakfast when I reserved one. No free wifi. No monitors in the seat to track plane progress and watch a movie. All of those either cost extra or were separate. Due to constant line I was forced to use the bathroom when I landed"
Pros: "Friendly crew."
Cons: "Bathroom could always improve."
Pros: "Excellent crew. Seats pretty comfortable and fair leg room for economy"
Cons: "Good choices of movies and shows, but was tricky getting access."
Cons: "One of my better flights on Alaska. The chicken sandwich was very tasty, the crew was great, they made sure I had what ever I needed. Water, coffee, food & more than once"
Pros: "Free texting"
Cons: "My flight was delayed a long time"
Cons: "Flight was delayed taking off now we are in Seattle sitting on the tarmac for over and hour 15 mins to just get to a gare"
Pros: "Nothing I can think of at the moment."
Cons: "I didn't like anyt of it."
Pros: "The crew is very kind an helpful , the seats are comfy and flight was nice and smooth and got to destination early ."
Cons: "Crying baby and turbulence. Nothing in anyone’s control."
Pros: "Entertainment offerings, except for lack of music."
Cons: "As usual, the seats are crammed together. They ran out of cups, so we were told to keep the ones we had. We did, however was to no avail. They did not make a second pass with water or other drink offerings on this 5 1/2 flight. The bathroom was a mess."
Pros: "Flight from Newark to SanFran was smooth, and entertainment options were great!"
Cons: "Crew wasn’t overly welcoming (though certainly not rude at all), and boarding was rushed at the gate just to stand in huge line waiting to get on aircraft."
Pros: "It was ok"
Cons: "They don’t give enough drink"
Cons: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Pros: "I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline!"
Cons: "No food or snack are provided unless you purchase it!"
Cons: "No comfort given to passengers despite 2.5 hr delay in leaving and another 1 hr on the ground after landing"
Pros: "Missed floght"
Cons: "Alaska overbooking to 107% (TSA’s explanation) at security checkpoint D at SFO FROM 10-1am caused many missed flights and many disgruntled passengers due to TSA agents being incredibly in hospitable."
Pros: "Crew was amazing, so friendly and down to earth. Great customer service. Make flight attendant, Stan, I think, was great!"
Cons: "One bathroom was out of order for the flight. Food and drink ordering didn’t work."
Cons: "In flight entertainment system was down. They ran out of food. They didn’t tell us the tv was down until after they had us check our carry on so I couldn’t even get my book"
Pros: "On time departure"
Cons: "None"
Pros: "I liked everything about this Airline the hospitality the service they treated you with respect my flight was on time and the times that I have flown Alaska Airlines we've have never had any delays, the crew acted very professional and we're very attentive. Check in was a breeze"
Pros: "Air vents let very little air flow so it was pretty warm during the entire 5 1/2 hrflight. 737-900 has lane."
Cons: "Temp was warm"
Pros: "Again I had premium sitting, very comfortable. I did have a meal, coconut chicken and jasmine rice. It was tasty but I wish they had given out a packet of soy sauce."
Cons: "There were fewer people on this flight and I had the whole row to my self. Unfortunately I was in row 6 behind 1st class that had the pullout trays. So I was not able to lift the arms in between the seats and stretch out."
Pros: "The crew on the plane was so great. Really friendly so helpful. I wish I could remember all their names but Ken really stood out. He was such a happy and kind steward."
Cons: "This plane was on the old side. But still clean and the crew was great."
Pros: "I like everything from this company"
Pros: "The crew was wonderfull, very attentive, pilot got Us before schedule. Overall very pleasant and smooth flight."
Cons: "There was nothing I did not like about the flight."
Pros: "The seats and stowage were expected in comparison to a 737-800. Boarding time was fairly quick and organized."
Cons: "Boarding announcement was localized using a small portable microphone/speaker combo. Not great if you were sitting in another gate where seating was available. Food was pay as you go. Soft drinks and water were free. No in flight entertainment in the seat. They use GoGo Flight and rent tablets for 10.00 USD. The videos would skip and you will miss key elements of a plot. I was underwhelmed by this airline and will likely not take them again for a 5.5 hour flight."
Pros: "Alaska's crew and equipment continue to be top notch. Helpful and friendly at all times."
Cons: "Newark facilities are severely lacking: poor signage outside security and gate area too crowded leading to confusing mob-scene at boarding. Ground delay of 45 minutes after leaving gate. Gogo wifi connectivity was extremely frustrating: very slow and constantly disconnecting: made it impossible to actually use wifi for work related tasks."
Cons: "Limited choice of movies and my movie discontinued part way through and I did not have time to replay."
Pros: "I really did like that they checked on us several time and made sure we had enough to drink. Nice crew and all in all a pretty good flight."
Pros: "Was given two center seats when asked for other sets they moved us up to front so we had more room plus got off faster"
Cons: "Maintenance issues caused extensive delays. Ran out of food options by the time they got to my row."
Pros: "Far more overhead space and legroom than other airlines. Power outlets in every seat. Incredibly friendly and flexible staff. Barely ever late and, on late departure have even used extra fuel to fly faster to get there on time. Truly a top notch airline."
Cons: "More food choices would be nice."
Pros: "Really good flight with great crew"
Cons: "I wish there were vegan options"
Pros: "Good pilot, helpful announcements"
Cons: "Sat in front of emergency row so couldn't recline"
Cons: "The fact that the shampoo from one bathroom was not available so had to wait to use the other one to just wash your hands or entirely"
Pros: "The crew was awesome."
Cons: "The airplanewas a bit cramped for such a long flight"
Pros: "The power outlet..."
Cons: "that it didn't have tight enough holes to hold the plug in place (it would keep falling)"
Pros: "tablets to keep kids busy, flight was on time"
Cons: "flights changed times, our original seats were lost and upgrades cost $80 per person"
Pros: "Crew"
Cons: "Communication with our delay...NOT TOO GOOD"
Cons: "No worries with Hawaiian Airlines’ staff and service … the “free meal” (sandwich) was unexpected, tasty and something not found on other domestic carriers."
Pros: "Flight attendants were great!"
Cons: "Flight was a little cold - but in Hawaii, not always a bad thing!"
Cons: "Incoming plane was late, but we made it to Kona in good time, and we were out of the airport and at our lodging 30 minutes before I thought we would be, so we must have been on time"
Pros: "The crew did the best with the hand they were dealt."
Cons: "This flight was extremely disorganized and Hawaiian Airlines did a terrible job of updating the situation to its guests. We had no idea our plane was 4 hours delayed because their websites never displayed that (said everything was on time). We only found out when we went to board and they informed"
Pros: "Crew ok"
Pros: "The crew was very friendly and the service was very good. For an 11 hour flight, it was better than I anticipated. The meals were surprisingly tasty!"
Cons: "Just one thing...I couldn't seem to recline my seat, but I didn't say anything about it. This isn't anyone's fault, but for someone my age, sitting in one location for 11 hours is a pain. Also, my one check-in bag was literally the last bag on the baggage carousel... just my bad luck."
Pros: "Nothing. I slept 70 percent of the way but these two adults ad their brat kid kept kicking seats and the father was the worse.it wasn’t a horrible trip but I think the father was the oddest. He kept changing his seat next to mine. But overall I slept 70 percent of the time."
Cons: "I would have had a manager that was the boss of the stewardesses so people weren’t seat jumping around the whole time."
Pros: "Quick flight from Maui to the Big Island"
Cons: "A bit more padding to the seats"
Pros: "Service, crew, food, price"
Cons: "Chairs weren't very comfortable"
Pros: "Crew was friendly. Plane was clean."
Cons: "Entertainment set up is terrible, only available through app for purchase on tablet or smartphone. Cheap and antiquated. No vegetarian options for food."
Pros: "Great crew...helpful and friendly! They also provided a good meal, snack and complimentary wine for those of us in coach. No other domestic airline does that."
Pros: "Food and drink were included, plane was very comfortable, and the service was friendly and professional... great experience."
Pros: "Boarding was smooth. Getting to our seats I was allowed to move one row up to an exit row which was great! Service by attendants was smooth and efficient."
Pros: "Boarding, check in and crew were ok."
Cons: "I knew, based on my flight to Hawaii, that there was no included entertainment - a big disappointment. I also knew their food would be mediocre. However, I had called the airline before our trip to request vegetarian meals. We were told that was taken care of. On the flight, we were told that the only meals on that flight were very mediocre chicken sandwiches. Thus, we had no meals."
Pros: "Hawaiian Airlines is fantastic. Great crew, great service. Nice refreshing juice!"
Cons: "Nothing was bad. It was fantastic."
Cons: "We ended up upgrading because kayak doesn’t let you assign a seat and we were the last to get a seat on a very full flight. I will never use Kayak again."
Cons: "1) No wifi 2) movies cost $9 3) screens don't swing out to compensate for reclining of seat in front of you."
Cons: "Almost everything on the in flight entertainment system cost money and the screen was not very responsive."
Pros: "Flight, bording"
Cons: "Had to pay to watch movies"
Cons: "Husband and I upgraded our seats, only to board and settle in and be asked that one of us leave the seat we paid for because they made an error and double booked one of the two seats."
Pros: "The crew was extremely friendly and solicitous, and the seats were as comfortable as they could be for an 11 hour flight."
Cons: "More options for food. Having a gluten allergy meant I had to drop $7 on a gluten free box because I couldn't eat the pasta or the sandwich."
Pros: "The gate crew was outstanding in a very difficult situation. They were all very professional and helpful."
Cons: "Scheduled departure was eleven a.m. and actual departure was over seven hours later. We were each provided a $100 credit memo for future travel, but when we tried to reschedule our return trip to avoid LAX we were told the credit could only be used for new travel. Not happy about either the delay or the inability to use the $100 each credits. On top of that, we had to pay $400 rescheduling fees for the two tickets. That looks like a threefer to me. Pretty much sucks."
Cons: "Not clear what line to stand in signs would help Such as if you had a boarding pass you can just stand in the line that will give your baggage tag versus just standing in the general line"
Pros: "I was able to charge my phone and the staff were very respectful and helpful."
Cons: "No WiFi for an 11+ hour flight... No vegetarian option for food."
Cons: "I was flying business class during my trip back to New York from Hawaii. When you are flying business class, you are expecting a superior service. However, the flight attendant's attitude and serviceman ship did not meet my expectation."
Pros: "Speedy and friendly service throughout. I did the self check-in and when the worker checked my ID she's told me I was military so I didn't need to pay the check-in baggage fee and refunded me. Awesome benefit to those that serve."
Cons: "Nothing"
Pros: "Variety of drinks"
Cons: "Flight delayed for 2 hours Not serving food and snacks until 2.5 hours after boarding even though it was already 4.5 hours after lunchtime and everyone was starving Flight attendants not responding to the service requests at all"
Pros: "Nothing."
Cons: "Plane showed up 2 1/2 hours late. Seats in terminal were very uncomfortable and staff had no clue what was going on. They had 3 flights trying to leave from same gate at same time. Plane seats were also very uncomfortable. Once plane was boarded and on way pilot came on and blamed the delay on maintenance issues and weather. Airline delay caused 2 hour delay getting our rental car. We didn't get to our lodging until midnight and should have been there by 7 pm."
Pros: "Overall I was happy. Would fly again."
Cons: "Advertisements annoyed me, especially after waking up. Turn them off plz."
Pros: "That there were movies to watch, even though not such great options"
Cons: "Lost luggage that was gate checked, paid $600 extra for upgraded seats and they weren't great. We had a window seat but there was barely a window."
Pros: "Seats"
Cons: "No food for such a long flight. No option to buy food either. Was starving on a 11 hour flight."
Pros: "The assistance given from curbside to the gate for my husband and I who are elderly and I am disabled in a w"
Pros: "At airport they pulled my husband aside for random screening making us last to board jet."
Cons: "Seats uncomfortable. Movie selection mediocre"
Pros: "Awesome"
Pros: "Hawaiian staff and crew are fun people to be around."
Cons: "Last minute gate change."
Pros: "Free guava juice and quick flight"
Pros: "Outlet at the seat in comfort section. Service, staff, boarding on/off, and inflight was great. Food was fresh and edible. Soothing sounds music channel. Playing Golf and numbers game. Blanket & pillow."
Cons: "The price to bid for upgrade to First Class was expensive. Doesn't allow you to select your own dollar amount as it's preset. Upgraded to extra comfort seating and not enough padding on the seat cusions. Not many tv and complementary movies to select from."
Cons: "TVs should not charge to watch anything (many other airlines offer this). Also, offering wifi would be a big improvement."
Pros: "The seating and the pleasant stewards."
Cons: "NA."
Pros: "Liked the location of gate 30 at JFK nice and quiet."
Cons: "Not much food or snacks for such a long flight Other than that it was excellent."
Pros: "It was a long 12h flight from NY to HI, I requested change of seat. They arranged it so so got one in empty row since I were by myself. Food is good too!"
Pros: "Flight attendents could not get up for the flight due to weather."
Pros: "The attendant who picked me up in a wheelchair was very attentive and stayed with me until we got my bags."
Cons: "Having to pick up my bag in Honolulu in order to fly back to the mainland was a hassle, especially because I was being assisted in a wheelchair."
Cons: "Passenger have to pay for every single entertainment."
Pros: "Good schedule for snacks and lunch, staff really nice and efficient"
Pros: "Hope you would continue your practice of onboard food offering services. That was great!"
Cons: "Your attendants (a male on my case) could be a little more courteous in general."
Pros: "Clean"
Cons: "Poor drink/food service, no free wifi, no free movies all make for one long boring flight."
Pros: "I only gave you 1 star for entertainment because it was only a half hour flight and there was none provided. However, my flight from San Diego was fantastic. It was the best I have experienced on any airline, and I've flown many! Thank you to all for your great service!"
Cons: "Airports!"
Pros: "I like everything"
Cons: "Nothing"
Cons: "Very good"
Pros: "Fast easy flight"
Cons: "I think all was very good"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Great flight but old regional jet"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Nothing"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "Two bags delayed between JFK and MSP."
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Pros: "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
Cons: "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "Great service from boarding to landing"
Pros: "Amazing crew and clean cabin."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Almost everything."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Pros: "Nothing"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Pros: "Movies"
Cons: "Lack of legroom in economy"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "Nothing"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Pros: "Nothing"
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "The crew from SYD to LAX was absolutely excellent! The food is always plenty and hot, and I really appreciate being given a whole bottle of water. Also, thank you for leaving snacks out for us especially those who sleep through the meal service. Very satisfied with the airline so far!"
Pros: "Nothing."
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."
Cons: "No entertainment system, tight seats"
Pros: "Customer service was acceptable"
Cons: "Flights were cancelled and had to take another airline. Bags were also lost for 5 days!"
Pros: "The space between the seats"
Cons: "Seats space"
Pros: "The early boarding and charging ports accesbility?"
Cons: "Just one snack option maybe a few more comps. Also it didn’t have any info on the new airplane. The ride was nice."
Cons: "Was late. Almost missed me next flight."
Pros: "The crew was nice as was the meal"
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "Amazing Crew"
Cons: "Panasonic Wi-Fi does not come close to the value GoGo provides."
Cons: "Everything else"
Pros: "Plane had a modern feel with exception of entertainment."
Cons: "No entertainment on the back of the screen. This is 2018, who doesn’t have that??? Sit length was a little small. I’m 5’10 and barely fit."
Pros: "Liked the entertainment and drinks service"
Cons: "Very tight for space."
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "They got another flight for us"
Cons: "4 hour delayed"
Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Pros: "Nothing"
Cons: "Flight attendants are rude and nasty!"
Cons: "Baggage lost."
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Cons: "Very old plane. No personal entertainment. Very basic service."
Pros: "The comfort seats"
Cons: "Flight was oversold and that caused a delay of over 1 1/2hr."
Pros: "On time good service"
Pros: "much room. great entertainment. great crew"
Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Pros: "It got me there safely without delays."
Cons: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."
Cons: "Not enough food to feed all passengers and the service was very slow."
Pros: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
Pros: "the check in went very well and the crew seemed efficient."
Cons: "the food was not good. it was not hot. the sound system was not good. the plane's screens were too far away. the earphones were a joke and did not fit well in the ear....plus no crew member came around offering them-I had to ask for them."
Pros: "Movies. Safety of flight"
Cons: "Food Too crowed seats no room to breath"
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Cons: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Pros: "The boarding was quick"
Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Pros: "Nothing"
Cons: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
Cons: "After arriving at the airport more than 2 hours early and at the gate 30 min prior to departure, American Airlines never called last boarding call, not our names. We sat at the gate, not knowing they had boarded, and tje plane departed unbeknownst to us. Had to stand in the rebooking line for 1.5 hours before speaking to a rep who told us we couldn't rebook our international flight. Had to request a supervisor, who thankfully after an additional hour was able ro rebook us."
Cons: "3 hour delay on international flight from JFK made for a very long day."
Pros: "The crew was great"
Pros: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
Cons: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "The airline was great."
Cons: "It airfare.......I've never in my life had to deal with such an unprofessional company in my entire life! I'm honestly shocked that you use them considering your a creditable company. I was screamed and cursed at hung up on and also cancelled off my flight the morning of and then had to pay an additional $100 to get back onto the flight! When I checked online they have nothing but bad reviews. Unfortunately I will not be booking through kayak again in fear of having to deal with airfare."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."
Pros: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
Cons: "flight delay"
Pros: "That we amazingly finally made it to Rome."
Cons: "Almost everything that could go wrong, did go wrong. Literally, every plane we were supposed to fly on had something wrong with it. We were delayed for hours, missed a connecting flight, had to take another flight which was delayed even longer, they had to find another plane entirely because something was wrong with THAT one. Once we finally got on the plane, we sat on the runway for an hour because there was some kind of TSA-related issue (awesome) and then the airport wouldn't let any planes take off inexplicably. We got to our destination 12 hours later than we were supposed to. But to make up for it, American gave us $10 food vouchers to use in the airport in the middle of the night..."
Pros: "Plane was clean boarding was fine."
Pros: "N/A"
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "Captain and crew were friendly and professional."
Pros: "Direct flight, convenient schedule"
Cons: "Ground delay at JFK, no personal entertainment system"
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "The crew was good the set was not bad."
Cons: "Not sure"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "More water, drinks. The food was absolutely horrible."
Pros: "Very courteous crew!"
Pros: "It was just a quick flight, but everything/everyone was efficient and made the process/flight no problem. Great experience."
Pros: "The crew was quite nice"
Cons: "Newark airport terminal C is totally a mess"
Pros: "We landed 45 minutes early!"
Pros: "Seat was comfortable but paid up for extra leg room"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Cons: "I was not on this flight because my previous United flight was late! So I am having to sit all from 8:00 am till 8:25 pm in the airport. I am not happy."
Pros: "They were very kind to my very tired toddler for a late night flight."
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Pros: "All the flight crew was incredibly attentive, particularly with those with special needs. From helping them to use the facilities to getting them little extras. It was a nice thing to see - especially in a such long (14+ hrs) flight."
Cons: "The entertainment system and service carts were quite outdated. There were no visible place to charge my phone. It takes away from the strong people service."
Pros: "United staff worked with me to book a round-about itinerary on a different airline that got me to my destination within 8 hours of the original flight. Progress announcements were made at regular, predictable intervals."
Cons: "My flight was cancelled an hour after scheduled takeoff due to mechanical issues. The plane was actually repaired, but the time it took to do so exceeded the flight crew's hours. I understand the practical implications, but in the moment it did feel maddeningly bureaucratic."
Cons: "Delayed due to a late crew member. Arrived 2 hours late into O'Hare making for a very tight connection. Other than the delay, all was fine."
Pros: "Quick flight, no complaints."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "Flight okay"
Pros: "Nothing"
Cons: "Pilot need to improve on communication skill, use better judgement when storm or other situations arise don't boarded the plane and let customers. Wait for 2hrs then turn back to the gate, I don't know what are the protocol, but letting cust. waiting in the plane on the tarmac for 2hrs that's unacceptable. Thank you"
Pros: "Smooth flight, friendly crew"
Cons: "I didn’t like the fact that you had to pay for in flight entertainment. Too many offer it complimentary so this is a negative for me."
Pros: "The pasta was great."
Cons: "Halfway through the flight the entertainment froze and could no longer have access."
Pros: "Departure from Newark was delayed but the man at the desk, an entertaining guy, kept us informed."
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Pros: "Great crew and flight attendants, kept us informed of everything, very helpful and prompt on all questions and requests. Movie selection was impressive. Boarding was efficient and flight even left early. Surprisingly pleasant experience in economy for a long flight."
Cons: "An hour late which made me have to run to the next gate which is not pleasant for a 70 year old with a bum knee."
Cons: "I asked the service attendant when I checked my lagage to change my seat to an aile seat. Even though there weren't anybody awaiting in line she could not be bothered, she got rid of me and asked me to do that at the gatw. By the time the gate opened there weren't any ailel seats. The service people are trained to be rude and treat all passagers as slaves. I would not fly United if I will have a different opinion."
Pros: "We arrived safely at PDX"
Cons: "We left 3 hrs late, arrived very late at night, I did not get home until 2 a.m. There was no apology. There were no plugs for computers in the back of the plane and I got stuck between a fat person to my left and a fat person in front of me who leaned their seat back as far as possible. It was hideous."
Cons: "Plane was supposed to depart at 5:30 did not depart until around 7:20!!! Had to sit on plane for almost 2 hrs!! We were NOT OFFERED anything to drink Not even water!! Jet Blue would NEVER be neglectful, they are very service oriented. Plane was full & 2 babies on board one was fussy crying at times. It was s nightmare!! I was exhausted from traveling to NYC & Philly! & the delay & lack of service was AWFUL!! Could not watch TV, bc It either connects to phone, I could not connect it or I think you had to pay! Unheard of!!!I love to watch CNN, MSNBC & Fox it makes the time fly!! Hopefully will Never have to fly United Again"
Pros: "It was nice to get free wine on the flight. Had I know what I was about to endure I likely would have had more. Honestly. I am uncertain how you can stay in business."
Cons: "The temperature in the cabin was way too cold and the excuse of a blanket is really insulting to be warm enough to sleep. The video screen was tiny and grainy. Every time the PA system was used it buzzed so whatever was being said wasn't comprehend-able. The biggest complaint was the seating room. I understand that you want to get people into more legroom seats but honestly there should be a regulation for the inhumane way you treated those of us that did not ante up more! I thought I alone have these opinions but once you get me back home, you loose my business forever. I will take my Transatlantic flights every six weeks elsewhere."
Pros: "The crew was polite"
Cons: "It took pass our departure time to get people onto the plane, the plane was super delayed 8:25 turned into a little over 10, and I was super uncomfortable the whole flight. Spent the majority of my day in the airport just waiting on this flight."
Cons: "United sent out a series of delayed flight communications times that all contradicted each other. Flight updates did not give me adequate time to arrange my plans to accommodate their sporadic updates for fliget 4132, resulting in me missing my flight after paying a $95 dollar cab fare. May 1, 2017 United failed in my eyes of a loyal customer."
Cons: "Flight was delayed two hours because they were waiting on an aircraft, which happens but no one to the time to explain or apologize even when asked. An apology goes a long way when you are stuck in an airport with every restaurant closing and you're hungry and tired. Definitely only flying delta or southwest from now on."
Pros: "That small propeller plane was an exciting experience!"
Cons: "The airline failed to notify us of the flight cancellation. After figuring it out on my own I suffered great inconvenience because had I been notified on time I could have weighed out my alternatives."
Pros: "Safe flight"
Cons: "Crowded"
Cons: "My flight was cancelled after being delayed a few times. I was offered to be on standby on flights that's were overbooked the next day. The closest airport was 2 hours away with a different airline."
Cons: "Not enough space"
Pros: "The pilots"
Cons: "It's united."
Pros: "Great entertainment options. Thank you"
Cons: "The wi fi should be free of charge"
Pros: "Crew was very pleasant and accommodating. Flight was as smooth as glass; great on time for departure and arrival."
Cons: "Did not give senior citizens who needed it any extra time to board; only disabled people. Free snack portion was extra stingy. Other airlines we fly moffer more than one tiny package! One of our party had a seat (aisle) that he could not move in once seated. Free entertainment was very stingy! Other airlines offer much more free entertainment in the way of TV."
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Cons: "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."
Pros: "didn't crash"
Cons: "the plane started while there apparently was a hydraulic problem which made them decide to turn around right before the Atlantic and fly back all the way to New York in a plane that shouldn't have taken off in the first place. Flight eventually got cancelled."
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."
Pros: "The crew was fantastic ! My daughter was anxious during some unexpected turbulence and she was very supportive . Movies and entertainment were good . Food , acceptable."
Cons: "The space allotted per person is ridiculous. And I upgraded to extra leg room ... What extra legroom ??"
Cons: "I was early to my flight and sent to the wrong gate. When I received the notice that the gate had been changed, I had a long way to go to get to the correct gate and limited time. Since I have arthritis I was very inconvenienced making the gate."

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