Pros: "To be honest, I liked everything."
Cons: "When boarding was delayed due to extra security (drug sniffing dogs) it would have been appropriate to make announcements for passengers needing to board immediately, allowed to identify and moved to the head of the line. We were there an hour and a half early with no luggage to check and we missed our flight by minutes. We actually saw our plane with the doors closed. Frustrating!"
Pros: "Fly monthly with Alaska and never let me down."
Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."
Cons: "2 hour delay on take off"
Pros: "Surprised to find seat was comfortable.."
Pros: "Crew so polite and friendly. Also very accommodating with young man with special needs."
Pros: "biscotti, boarding process, crew was pleasant"
Pros: "Good coffee"
Cons: "Serve drinks before take off."
Cons: "I didn’t get a seat assignment"
Pros: "Excellent crew. Seats pretty comfortable and fair leg room for economy"
Cons: "Good choices of movies and shows, but was tricky getting access."
Cons: "the overhead storage was tiny!"
Pros: "The crew staff was nice"
Cons: "First off they were late then when it's time to board they change the gate on us and we had to go across the airport to get to the next gate. Then flight was fine when we landed the flight was smooth. Then we had to wait for another 30 minutes to actually get off the airplane. Not happy at all."
Cons: "Flight 4 hours late."
Cons: "Everything was great WiFi didn’t work but I don’t care, just letting you know"
Pros: "The Landing was Perfect"
Pros: "Over all quick experience"
Cons: "Don’t really lnow"
Pros: "Friendly staff but no perks on this short flight"
Pros: "The crew is very kind an helpful , the seats are comfy and flight was nice and smooth and got to destination early ."
Cons: "Crying baby and turbulence. Nothing in anyone’s control."
Pros: "Nice crew; good entertainment"
Cons: "Very cramped seating"
Pros: "Fast and organized check in and boarding. Friendly staff."
Cons: "Expensive airline food. Meals should be included for long flights."
Pros: "The crew was so darn efficient and the pilot was so funny over the speaker! Thank you Alaska for slaying this flight"
Pros: "Flight was on time and arrived on time"
Cons: "No free entertainment options for a six hour flight"
Pros: "The crew on the plane was so great. Really friendly so helpful. I wish I could remember all their names but Ken really stood out. He was such a happy and kind steward."
Cons: "This plane was on the old side. But still clean and the crew was great."
Cons: "Please keep the restroom cleaner, thanks!"
Cons: "Stolen items from luggage"
Cons: "Airplane was dirty upon boarding - food and miscellaneous remnants on the seats and floor, used trash bag in the seat back in front of me"
Pros: "Everyone was very friendly."
Cons: "Very unorganized boarding. People standing everywhere and no direction given. There were free movies but you had to have an app and in order to download the app you need to pay for wifi."
Pros: "Worth it"
Cons: "good vacation experience with Alaska Airlines"
Pros: "On time and efficient service, Alaska made the entire journey easy and terrific. I will continue to use this airline it is a mile above the rest."
Pros: "The cheese platter was delicious and I like the gogo entertainment. Boarding was very quick, the crew was hepful and kind."
Pros: "USB & Ports for all chargers"
Cons: "Didn't get my seat assignment until after boarding because flight was overbooked"
Pros: "Punctuality was excellent! Crew was good. Seats were comfortable."
Cons: "There is no entertainment provided and the Wi Fi didn't work at all!"
Pros: "Love that I landed safely. Love flight attendants. Loved food"
Cons: "Online entertainment package hasn't yet worked in last two or three flights."
Pros: "Friendly crew, free mai tai."
Cons: "Pay for baggage."
Pros: "I loved the extra room for feet. And the size of the overhead storage I loved the chocolate treat And the cheery steward chatter on the overhead speaker Best flight experience in many moons Looking forward to next Alaska experience"
Cons: "My seat 12 A. Had no window"
Pros: "Very delayed flight and bags late"
Pros: "The power outlet..."
Cons: "that it didn't have tight enough holes to hold the plug in place (it would keep falling)"
Pros: "First time I've ever arrived early. Boarded early because small amount of people on flight, which allowed for us to arrive 15 min early. Great job on the crew's efficiency"
Pros: "Nice crew and yum cheese plate"
Cons: "Late boarding and late arrival."
Pros: "tablets to keep kids busy, flight was on time"
Cons: "flights changed times, our original seats were lost and upgrades cost $80 per person"
Cons: "My check-in bag was manhandled - the zipper was open, and there were scratches and grease all over."
Pros: "Both the departure and return flights took less time than expected. No turbulence that I recall. Quick exit once we landed."
Cons: "The seats were extremely uncomfortable. There was no power outlets unless you were in first class. The complimentary snacks were coffee flavored. My carry-on had to be checked in because the wheels barely fit. I felt it was difficult to locate the closest emergency exit; the signs were not so obvious."
Pros: "On time, easy to get through the check-in lines."
Cons: "No in-seat entertainment causes the "poor" above, but I did not expect entertainment."
Pros: "Flight was ontime and plane was uncrowded. Had a whole row to myself. When I got off the plane my bag was right there and I had no delays. Alaska Airlines is a great way to fly."
Pros: "I love the the USB plugs at every seat. It came I handy when I needed to charge my phone"
Cons: "I didn't like the lack of snack options. There was a small complementary snack and there was one one option to purchase."
Pros: "more legroom, agent allowed me to move to a row with an empty seat."
Cons: "I think the "free" maitai was pretty awful.....would skip it next time. Hardly representative of island quality."
Pros: "The crew was great! Food was not bad."
Cons: "No worries with Hawaiian Airlines’ staff and service … the “free meal” (sandwich) was unexpected, tasty and something not found on other domestic carriers."
Pros: "The entertainment would not work on my laptop"
Cons: "help for getting the entertainment to work"
Pros: "Flight attendants were great!"
Cons: "Flight was a little cold - but in Hawaii, not always a bad thing!"
Pros: "Crew was friendly."
Cons: "We were late leaving the gate in LA. Now we have been sitting on the plane for 45 minutes waiting for our gate in Honolulu."
Pros: "Crew was amazing"
Pros: "Most everything was great - crew was super friendly, seats were comfortable, flight was nice and smooth."
Cons: "Seemed odd to a lot of my friends (who were also on the flight) that there was no WiFi on the plane, and it was disappointing that there was literally zero free entertainment."
Pros: "Crew was friendly and helpful"
Cons: "The chairs were definitely and lacked cushion in Hawaii Airlines"
Pros: "The crew was very good and met all our needs."
Cons: "Free entertainment from LA to Honolulu."
Pros: "No line to check out bags, hassle free to board, easy to find out seats, friendly staff. LOVE the USB charger in the seats and the complimentary “rum punch”!"
Cons: "Cabin could have been a degree or two warmer, it was very chilly. Seats in general cabin were very close together and we couldn’t get out of the seat when the seat was declined in front of us...we’re average sized humans and were pretty scrunched."
Pros: "Crew was friendly. Plane was clean."
Cons: "Entertainment set up is terrible, only available through app for purchase on tablet or smartphone. Cheap and antiquated. No vegetarian options for food."
Pros: "Food and service was pretty good"
Cons: "Stuck at the gate after boarding for an entire hour while they did maintenance on the plane before we left."
Pros: "Food and drink were included, plane was very comfortable, and the service was friendly and professional... great experience."
Cons: "They lost one piece of luggage. Waiting to see if they find it and its returned"
Pros: "Crew was pleasant and they try to give you a “Hawaiian” feel. They leave you alone and serve you without being intrusive."
Cons: "No closed captions for movies or tv or videos. Seat was very uncomfortable. Seat mates screen didn’t turn off so it was bright for her the whole trip."
Pros: "Boarding was great, seats were not too cramped, flight was very smooth."
Cons: "Hawaiian Air changed our seat assignments which I did not find out about until checking in for our flight the night before. My wife and I were 20 rows apart and we were moved from aisle seats to window seats. Flight was fully booked so no way to change. The aircraft did not change, so I am unsure why seat assignments changed."
Pros: "Boarding was smooth. Getting to our seats I was allowed to move one row up to an exit row which was great! Service by attendants was smooth and efficient."
Pros: "Hawaiian Airlines is fantastic. Great crew, great service. Nice refreshing juice!"
Cons: "Nothing was bad. It was fantastic."
Cons: "We ended up upgrading because kayak doesn’t let you assign a seat and we were the last to get a seat on a very full flight. I will never use Kayak again."
Cons: "Almost everything on the in flight entertainment system cost money and the screen was not very responsive."
Pros: "The service and food and drinks"
Cons: "How dirty the plane was and especially the restrooms"
Pros: "The gate crew was outstanding in a very difficult situation. They were all very professional and helpful."
Cons: "Scheduled departure was eleven a.m. and actual departure was over seven hours later. We were each provided a $100 credit memo for future travel, but when we tried to reschedule our return trip to avoid LAX we were told the credit could only be used for new travel. Not happy about either the delay or the inability to use the $100 each credits. On top of that, we had to pay $400 rescheduling fees for the two tickets. That looks like a threefer to me. Pretty much sucks."
Cons: "Not clear what line to stand in signs would help Such as if you had a boarding pass you can just stand in the line that will give your baggage tag versus just standing in the general line"
Pros: "Still thinking about other!"
Cons: "Food, uncomfortable in my seat - could not move seat backward , crew not very smiley. First time using airline will not book in the future."
Pros: "The flight to lax was good. It was awesome. The flight to HI sucked. But you can't win them all. I'm happy i guess."
Cons: "Everything was cool. I guess."
Pros: "Friendly flight attendants"
Cons: "One hour delay boarding. One hour delay on the plane waiting for a light bulb change. 2 hours total before we were in the air. Not happy"
Pros: "Variety of drinks"
Cons: "Flight delayed for 2 hours Not serving food and snacks until 2.5 hours after boarding even though it was already 4.5 hours after lunchtime and everyone was starving Flight attendants not responding to the service requests at all"
Cons: "The flight was delayed 3 hours because of a maintenance issue The planee was a old one and normal sized carry ons wouldent fit"
Cons: "Not much value for first class"
Pros: "I like that they gave a meal during the flight, especially since it was a 6 hour one. Food wasn’t too special: a hot sandwich, chips, and cookie. Good overall atmosphere. Attendants were friendly and helpful."
Cons: "When checking in, there wasn’t any seats available. Needed to wait at the gate to finally get seat assignment, after boarding already started. Traveling as a party of two, was lucky to be able to sit together for a full flight. Also, all entertainment options cost money. For other airlines, some cost money and some did not. For a long flight, I would expect free entertainment, but I might be spoiled by flights to China."
Pros: "At airport they pulled my husband aside for random screening making us last to board jet."
Cons: "Seats uncomfortable. Movie selection mediocre"
Pros: "The crew was nice. Liked having a meal."
Cons: "The seats were pretty cramped. No air above my seat. Got really warm"
Pros: "Free guava juice and quick flight"
Pros: "Offered free hot meal"
Cons: "Very tight seating"
Cons: "I wish there was an option to watch a movie. The screens were off the whole time and no tv's in the seat. I saw an ipad was an option but more i had to spend. Overall you guys are smooth and inviting as a company"
Pros: "I tried putting my headphones in where the plug is.. but it wasnt working. Thought about telling the flight attendance but just thought I'd leave a note instead. And none of the TV shows were free......and blanket too I had to pay $10 for it. My overall experience with Hawaiian airline was ok."
Cons: "No free tv, not functioning earjack, too cold and no free blanket"
Cons: "When I asked for a blanket because the cabin was so cold they asked me for 10.- for each blanket!"
Pros: "Crew was the best part of the trip! They were courteous, friendly, efficient & helpful! Always with a smile!"
Cons: "Food was mediocre but it was FREE! The last of the airlines to offer that! Hooray for them!"
Cons: "The plane was delayed 9 hours for software issues for their incom. This seemed to me something that could be fixed faster, and it greatly impacted my trip. I understand delays for weather or hardware."
Pros: "They got us to our destination safely. Which , of course is the most important thing. Got us there on time as well. Did not use in flight entertainment so cannot rate."
Cons: "First class seats are miserably uncomfortable, barely wider than a coach seat. Only difference I Can tell is that it has more padding. Foot rest is unbelievably unfunctional. Food was good but no wine or refill of the other beverages was offered with the meal. Flight crew as polite, but wooden and unengaging. Baggage claim at destination was efficient. I only fly with this airline , and in first class, because I have sooooo many miles.. if that weren't the case I would try someone else. Who knows , maybe they would not be any better."
Pros: "Crew are friendly."
Cons: "Monitor not functioning properly. You have to push the touch screen several times before it start to work also have to press hard on the screen to make it work. Snacks limited to only one. At least give 2. Food was bland. No condiments to go with the food."
Cons: "The tickets I got thru kayak lost the seat reservation. My family sat away from me for both flights. The tickets I purchased directly worked out fine. Won't be using kayak anymore."
Pros: "The crew was very nice and they did provide one complimentary meal."
Cons: "There wasn't really much space and the flight provided no entertainment. I had to pay 8$ for a entertainment package, I also had to pay to check a bag and was not informed of this until I got to the airport. Overall the price does not match the quality you are getting."
Pros: "I loved this airline. The crew is definitely Aloha Spirit minded with Fierce resolve and great food, on time boarding and landing and I got the best blanket from Moana Mahalo, Linda"
Pros: "Flight attendents could not get up for the flight due to weather."
Pros: "The attendant who picked me up in a wheelchair was very attentive and stayed with me until we got my bags."
Cons: "Having to pick up my bag in Honolulu in order to fly back to the mainland was a hassle, especially because I was being assisted in a wheelchair."
Pros: "The crew on flight 63 on the 28th of Aug. went out of their way & turned into lost baggage my prescription sunglasses. Maybe the cleanup crew also found them. I can't tell you what it meant to find them today in lost baggage. Awesome employees, I'll always fly Hawaiian air."
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Cons: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Pros: "Good services in anticipating our next leg"
Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"
Pros: "Plane was clean & modern"
Cons: "More leg room"
Cons: "Stop charging for checked bags"
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Cons: "Seats hardly recline. Very difficult to sleep in this red eye flight."
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "The entertainment consul for one of our seats kept going out and had to be restarted 4 times. It still didn’t work properly but we gave up trying to get it fixed."
Pros: "great trip and crew"
Pros: "Direct flight on time"
Cons: "All good"
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Cons: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Every Delta employee that we encountered was professional and pleasant"
Pros: "Excellent Service."
Pros: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Cons: "Everything was great!"
Pros: "On time, free beer , good price"
Cons: "No movie, no charging telephone"
Cons: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Pros: "Got to fly on the a brand new 737-900 and had plenty of room to fit my laptop so I could work. Friendly crew, didn't feel like a farm animal being herded on to a transport to be taken to slaughter like I do on other airlines."
Cons: "In flight WiFi was inoperable for most of the flight making it hard to work."
Cons: "Leg room"
Cons: "Gate attendant was extraordinarily rude"
Pros: "really great service, arrived early, as good as it gets."
Pros: "none of it"
Cons: "It was Terrible I will never do it again"
Pros: "Better seats"
Cons: "The seats"
Pros: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Cons: "Condition of the airplane"
Pros: "in economy class"
Cons: "very hard seats with not enough legroom."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "fast efficient and directions are pretty clear tons of delicious food available at PDX to bring plane was comfortable and roomy"
Cons: "long lines through security"
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Pros: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Cons: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
Pros: "The crew and the flight were all very pleasant. Highly recommended."
Cons: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."
Pros: "Professional and efficient"
Cons: "I am 5'3". My feet never touch the floor, which is quite uncomfortable after about an hour."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Cons: "Snacks if possible"
Pros: "I trusted Delta to take of my clients; Delta usually did. Rather, the employees of Delta did. Now when I travel, I prefer Delta (when they aren't too much more economically). Let me change that to I used to prefer Delta, because the times, they are achanging. My home airport is Atlanta, I'm usually traveling to Seattle or Portland; Delta is king in those routes. There's more flight time options, and the entertainment available is better."
Cons: "Here's where the picky comes in. I downloaded the 'Go Go" wifi app beforehand. When I tried to connect I received a message that it wasn't available on my routes. Why couldn't they tell me that it might not work on my routes before they took my money? Further, why wasn't it available? It's not like I was going on a multi city/country trip, this was Atlanta to Portland non-stop. Then there's the 'Premier Seating". I opted for it on my outbound flight and received TSA Pre Check. I didn't buy the seating coming back; I did not receive TSA Pre Check. Coincidence? My fare was more than Alaska Airlines was offering it for, I paid for the wifi that didn't work, and in order to avoid the back of the plane, you must pay. So, I guess I'll be going to Alaska Airlines. They don't have as many flights, but I don't feel dinged for more money every time I turn around."
Pros: "Crew was amazing. Very helpful and very happy."
Cons: "Cannot think of anything at this time."
Pros: "Love main cabin extra"
Cons: "Just a cookie for a 3 hour flight"
Cons: "The plane was cold!"
Pros: "The Flight Attendant was excellent. Genuine smile, attentive, and pleasant."
Pros: "On time. Warm greetings from the pilots. New aircraft, clean, great entertainment."
Cons: "5hour flight should have a meal"
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Cons: "The flight was delayed for hours, and I am still trying to get to lax. All due to the pilots being too tired to fly, and due to maintenance. I would of appreciated checking into a hotel room a lot earlier than I did due to vague communication. I’m exhausted with only 2.5 hours of sleep."
Pros: "Great and welcoming crew."
Pros: "great entertainment"
Cons: "It would’ve been nice if we made it to fort Meyers!"
Pros: "Service and boarding was smooth and friendly."
Cons: "The seat assignments based on loyalty status - rude gate agents"
Cons: "Delayed multiple tomes"
Cons: "Took off 40 minutes late, rude attendants, very hot on plane, no apologies from staff for being late. Worst flight in a long time."
Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
Pros: "Nice seats, good food, good service"
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Awesome service"
Pros: "Not much"
Cons: "They forced my wife off of the flight because they would not check our bags in 35 minutes before the flight."
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Cons: "Plane was delayed over an hour!"
Pros: "Delayed and no AC working..."
Pros: "Seats were surprisingly comfortable"
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Pros: "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
Cons: "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
Cons: "Not enough food to feed all passengers and the service was very slow."
Pros: "Staff were helpful."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Cons: "We thought we were going to be flying on British Airways American Airways."
Pros: "Over 2 hours delayed, plans ruined"
Pros: "Did not use"
Cons: "Tight seating"
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Cons: "You overbooked the flight"
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
Pros: "Good service, as efficient as possible"
Pros: "Everything smooth. No hang ups"
Pros: "Fastest flight I've ever had!"
Pros: "entertainment system was very good"
Cons: "american airlines offers no choice of food for flights of 4 hours or more, that is a shame, that says a lot about a very powerful airline. shame."
Pros: "Everything was very good!"
Cons: "Seats too close, can hardly turn around!"
Pros: "Lots of free movies."
Cons: "No free food."
Pros: "Our extra leg room seating was fantastic. The crew was delightful."
Cons: "The entertainment was just okay."
Cons: "Check in problems with precheck. There seems to be a consistent issue with seeing our precheck on our boarding pass. This has happened twice. Otherwise good overall. Time to fix the problem"
Pros: "Free snack and drink"
Cons: "Complicated check in process for basic economy. Sat on tarmac for 30 min for gate to open up. Crew was not knowledgeable. No food, no WiFi."
Cons: "Media entertainment selection"
Pros: "Getting off the plane."
Cons: "First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again."
Cons: "No Wi-Fi but swayback said Wi-Fi"
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Pros: "Good crew, good and safe flight. Thank you!"
Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "I liked it because the flight was not overbooked and I had plenty of space."
Cons: "I didn’t like that I had pain and I didn’t know if the crew had any pain medication."
Pros: "No positive to say"
Cons: "United delayed 6 hours and dropped from from connecting flight not accommodating me"
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Pros: "The gate was right next to the one I flew in from."
Pros: "The entertainment onboard was good"
Cons: "Five hour delay due to the aircraft maintenance."
Pros: "Friendly crew. Crew was very positive and helpful despite the delay."
Cons: "Flight was delayed 2.5 hr. To use the entertainment you have to download an app, but in order to download the app you have to pay for wifi."
Pros: "Overall service"
Cons: "Couldn't sell us snack during regular service (we were at front of economy cabin) and had to wait to almost end of flight."
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Pros: "The entertainment selection was great!! The crew was great!"
Cons: "It was SO hot on plane, I was miserable the whole flight. It started out with a delay on the tarmac due to the air conditioning not working. We had to wait for maintenance to fix that. That wasn’t a big deal to me. We didn’t have a connecting flight to catch, so we were understanding....things happen. The problem for me began when HOT air was blowing on my legs the WHOLE flight. I was miserable! They only had pizza for purchase which did NOT sound appetizing in that heat. It was a terribly long flight and I was so happy to land and get off!!"
Pros: "Smooth sailing, the crew was so friendly and flight were all on time. They had really good movies on board which made time fly faster and"
Cons: "Nothen bad to say."
Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Pros: "That it was only a 5/6 hour flight"
Cons: "Movie choices were very limited. Need better snacks than only little mixed crackers."
Pros: "Boarding Crew Leg room Entertainment"
Pros: "No delays. No problems"
Cons: "There should be more free food."
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Pros: "Although the plane left SFO nearly 20 minutes late, we still arrived in Chicago early."
Cons: "Boarding personnel was short and rude in some instances. Condescending comments were made when passengers were not forming lines to their liking."
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "I liked the entertainment to make the flight go by quicker and the comfortability of the seats."
Cons: "There was nothing I didn't like."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Cons: "I understand the weather issue that occurred in ORD, but not letting the passengers know what was going on, except for delay, delay, delay was unacceptable, even after the weather calmed down. I will never fly United, thru ORD again"
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Pros: "Service/flight attendants were great. Flight was smooth mostly. Space was good as nobody next to me. Flt from YYZ via ORD to SFO misplaced my luggage and got it the next day."
Cons: "ORD to SFO was very turbulent and luggage didn't make it. Seats tight in middle for ORD to SFO"
Cons: "You had to pay for internet service in order to watch the free movies."
Cons: "Flight was delayed by two hours to wait for crew that was delayed elsewhere as they were coming off duty and had to presumably fly them back to Burbank so our entire flight was held to wait for them."
Pros: "Free new release movies available for free. Pretty good for a domestic flight. Lots of choices to choose from. Staffs were friendly, helpful, and attentive."
Cons: "No spaces left for carry-on luggage, even if I was able to put mine away. I felt bad for those after me."
Cons: "okay because it was short"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Cons: "The seats in coach were curved in a weird way. The seats made my posture bad."
Pros: "I missed my flight and the front counter was very, very cheerful at 8pm and helpful. I was able to get on the last flight. There was no food or entertainment, but it's a short flight. I didn't really mind. Just happy to go home in comfort with my upgraded exit aisle seat and no one next to me."
Pros: "Flight attendants provided great service - really made an effort."
Cons: "Pilot inability/unwillinngess to explain reason for 1 hour 45 minute delay departing SFO. Mechanical problem, disclosed just 30-45 minutes after take-off necessiated unplanned landing in Chicago, where we waited another 2 hours before finally taking off to Paris."
Cons: "the first flight was delayed and i arrived at the destination 8 hours after the scheduled time and completely missed the appointment. Very disappointed."
Cons: "Since plane was delayed I missed my connecting flight so I had to stay the night in the San Fran airport for over 7 hours. For another 1 hour flight. With no accommodations or even a food voucher was just told to find a nice corner."
Pros: "I was well accomendated after a seating problem"
Pros: "There is nothing to like due to the fact that the flight was cancelled."
Cons: "I had to pay out of pocket to get a rental car then drive 4 hours to get to Redding to be at work on time. I am at work now and quite exhausted. I also was told it was cancelled due to weather when both San Francisco and Redding had clear skys. I waited over an hour and a half to get my bag, which I don't understand because the flight was cancelled and therefore communication should have been clear to bring those bag to baggage claim. The representatives that helped me were friendly, but I felt it was a business as usual situation with no concern about my inconvenience. Also I was not given any information about a refund and when I asked, I was referred to a website to figure it out on my own. Unforeseen incident, but zero attempt at service recovery."