|February||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 9% increase in price.|
Average price of a round-trip
|$455||(avg. price over the last 2 weeks)|
Good deal for a round-trip
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, European Schengen Area, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
United Airlines, Delta and Air Canada have all waived their change and cancellation fees on flights from the United States to Island of Hawai'i. Confirm policies on booking site.
Alaska Airlines, Delta and Alitalia do not allow booking a middle seat on flights from the United States to Island of Hawai'i.
An average nonstop flight from the United States to Island of Hawai'i takes 10h 41m, covering a distance of 3591 miles. The most popular route is Los Angeles - Kailua-Kona with an average flight time of 5h 30m.
The cheapest ticket to Island of Hawai'i from the United States found in the last 72 hours was $73. The most popular route is Los Angeles to Kona Intl and the cheapest airline ticket found on this route in the last 72 hours was $297.
Hawaiian Airlines, Japan Airlines & Delta fly the most frequently from United States to Island of Hawai'i.
If you want an airport that’s not busy but also not too far from San Francisco, then Oakland International Airport (OAK) is a good option that offers regular nonstop flights to the Island of Hawai’i via Alaska Airlines. On the other hand, if you value a shorter commute to the airport, the San Francisco International Airport (SFO) is closer to the city (13 mi), and you can choose to fly to the Island of Hawai’i on United Airlines in addition to Alaska Airlines.
All flights to the Island of Hawai’i from any city on the East Coast require at least one layover, usually at Honolulu International Airport (HNL). Considering that the total duration of your trip won’t be less than 12h, you can also opt to split your trip in two and have a layover in a city on the West Coast like San Francisco or Los Angeles.
Both airports on the Island of Hawai’i receive nonstop flights from Los Angeles International Airport (LAX). If you don’t mind having only one airline to choose from, you can book a flight to the Island of Hawai’i on United Airlines and land at Hilo International Airport. However, if you prefer to have more airlines to choose from, be aware that Kona International Airport receives regular flights from LAX.
The airport closest to the Hawaii Volcanoes National Park is the Hilo International Airport (45 min). If distance is the only factor, then this is the best airport to travel to. If, however, you want the possibility to choose another airline to fly to the Island of Hawai’i, then pick Kona International Airport instead. But keep in mind that this airport is a 2h 15m drive from the Volcanoes National Park.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travelers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "Amazing crew. Everyone from Bag check in thru baggage claim were courteous and attentive."
Pros: "Lots of leg room"
Cons: "on-time departure"
Pros: "Very well looked after, couldn’t ask for more."
Cons: "Nothing, perfection."
Pros: "Great crew"
Cons: "At ponta delgada and my bags are no where to be found"
Pros: "The flight itself was great. Friendly crew, comfortable for a short flight. Timely departure and arrival."
Cons: "Schedule change. Flight was cancelled and replaced with one 3 hrs earlie, which strained my schedule quite a bit."
Cons: "Better snacks"
Pros: "Hand luggage wasn’t fussed over"
Cons: "Most seats didn’t recline properly. Wireless/entetaimebt and charging weren’t working."
Cons: "No USB charger outlets in seats"
Pros: "All the teem all the services"
Pros: "Nice flight attendants"
Cons: "45 minute delay pilot said it was because a lot of planes fly into Seattle. The plane was obviously late coming into San diego. 3 day old tuna can smell in airplane. No food. I hate this airlines."
Pros: "Our Captain was something else... he took the time to be present with us while the crew got ready. He knew he had time and really did a great job of helping extol the virtues of Alaska. Then on the flight the crew - stewards and stewardesses - were very attentive and professional also keeping a friendly, welcoming attitude."
Cons: "Lack of food choices for premium and the realityn1st class is always booked and being an MVP doesn’t gain us much"
Pros: "The staff was so polite and the plane was clean"
Cons: "The seats are a little tight but it’s ok for a short flight"
Pros: "Not much"
Cons: "Just about everything"
Cons: "Flught was delayed for 2 hours"
Pros: "Enough room for my legs"
Cons: "No head phones! Maybe offer while waiting before boarding!"
Pros: "Everything was super easy from booking to boarding"
Cons: "They ran out of food after the mid section of the plane. Very little water and beverage service offered for a long flight."
Pros: "No delays , friendly staff"
Cons: "Everything was good"
Pros: "I enjoy flying on Alaska Airlines and this flight confirmed why I fly Alaska. Check in was a breeze, flight attendants were attentive, food was delicious. Easy trip across the country."
Cons: "It would be great if there was power outlets for notebook on board/"
Pros: "Staff was friendly all the way around from counter to flight crew."
Pros: "Flight attendants could not have been nicer.. highly recommend"
Pros: "Free baggage check and upgraded to "Premium" class was an awesome surprise!"
Cons: "I made the mistake of wearing shorts and a t-shirt. Would have loved a blanket but they don't have any. The crew did ask for the temperature to be increased a bit though. Just a quibble...."
Pros: "Great flight all around"
Cons: "Seat backs have very little padding."
Pros: "The staff was very attentive, friendly, and accommodating! Getting free mai tais half way through the flight was a pleasant surprise."
Pros: "Crew was friendly and on point with meal/beverage service."
Cons: "Boarding process could be better communicated. Hard to hear announcements."
Pros: "Crew was super friendly and funny!!"
Pros: "Quick boarding, good seating I didnt assign. Quick in flight beverages offered food,entertainment."
Cons: "Had to purchase food,entertainment, 2/3bathrooms for coach all in the back of cabin none in middle or front."
Pros: "Delayed BC of Pilots schedule, boarded the knowing the pilots weren't even there yet waited 30 mins for pilots with no air-conditioning til the stewards called someone to turn on air... finally checking the plane and during that found there was something wrong with waited an extra 45 mins til we finally took out ...were supposed to arrive in Newark at 5:55 pm did land til 7:15pm that messed up my pick and the schedule"
Pros: "The guy that checked us into our flight was very nice and very helpful. He had a great attitude, better than most airlines I've flown."
Cons: "Not impressed. The flight was way oversold and people were practically being begged to bump to a later flight. My girlfriend and I had a short layover and deliberetly purchased seats near the front of the airplane in order to get off quicker and catch our layover. When I checked in online I noticed that our seats were not only changed to the complete rear of the airplane, but we were separated as well. When we got to our final destination our luggage did not make it with us."
Pros: "We left on time and the flight attendants were very friendly and helpful!"
Pros: "Great staff"
Cons: "Plane was late"
Pros: "Efficient, friendly service"
Pros: "Professional. Bumpy ride expected this time of year in the Northwest."
Pros: "I flew Alaska from Kona to Seattle then Seattle to Los Angeles But my flight from lax to koa was on American Airlines partners I was very happy with there service give them a 10 score"
Pros: "Quick awesome flight. Great price."
Pros: "Skywest crew was excellent."
Pros: "Flight was fine. Had a 2 1/2 hr delay because of a radio malfunction"
Pros: "Quiet comfortable flight. Everyone boarded quickly and we actually were able to take off early. The pilot was informative and the staff was very friendly and quick to help with my carry on. Thank you!"
Pros: "Flight was on time, boarding was efficient. Drink and snack service were quick."
Cons: "Flight attendants did a poor job helping passengers find room to store their baggage which led to a lot of disarray. One flight attendant in particular had attitude with a couple customers."
Pros: "it did not happen"
Cons: "it did not happen"
Pros: "It went smoothiy"
Pros: "The staff was nice and friendly and the food was pretty good"
Cons: "Portions were very small. Flight attendant did not check on us too much. My husband had to push the call button a few times to refill his drink. I was feeezing and there were no blankets."
Pros: "Quick boarding, on time, friendly crew,"
Cons: "Hard and narrow seats."
Pros: "Free beer! And early landing"
Cons: "Only food for purchase on 5 hour flight."
Pros: "Super nice crew! Real aloha spirit!"
Cons: "I am only 5'7" and was too cramped sitting next to window (isle only from now on)"
Cons: "Communication with our delay...NOT TOO GOOD"
Pros: "Airlines has great service and long leg room than the US carrier"
Cons: "The TSA line in Kona is a nightmare, almost missed my flight. Took over an hour. So slow and people dont make any effort doing their job faster."
Pros: "Crew ok"
Pros: "Hawaiian Airlines is fantastic. Great crew, great service. Nice refreshing juice!"
Cons: "Nothing was bad. It was fantastic."
Pros: "I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)"
Cons: "The food was lack-luster and there werent any options (aside from the specialty diets that you can request ahead of time). They also did not provide any blankets or pillows during the flight and the AC was running the entire time."
Cons: "I really didn’t like the Hawaii check in process. I purchased the ticket through kayak , JAL to Honolulu.Of course I went to JAL counter to check in, but the service lady told me I have to go to Hawaiian airlines. Cause the flight was share by JAL through Hawaiian. What a mess!"
Cons: "Almost everything on the in flight entertainment system cost money and the screen was not very responsive."
Pros: "The crew were very pleasant"
Cons: "The flight was very smooth"
Pros: "Decent but not great leg room REAL FOOD AND FREE DRINKS! New big plane"
Cons: "Legroomt can be better"
Pros: "Surprise lunch with wine, gratis--like airlines used to be!"
Cons: "Too crowded, lousy food"
Pros: "Hawaiian is always wonderful. Still offer free in-flight HOT meal, free glass of wine, cheap headsets if needed. On time, polite crew."
Pros: "Boarding was not announced per zone. Zone 1 and 2 were boarded and then 3-5 all at once creating a huge line. Rated 1 on food and entertainment as short duration of flight didn't include either of those."
Pros: "Flight attendents could not get up for the flight due to weather."
Pros: "Love the preloaded Ipads in first class. Not sure what entertainment was in coach."
Pros: "Left my carry on in the overhead with about $800 in Christmas presents and was able to retrieve in after clearing international customs. Nice, friendly, kind, helpful!"
Cons: "the one hour delay"
Pros: "Not really Thier fault as they were waiting on the ground crew but they could have at least turned on the A/C. We were very hot in there waiting."
Pros: "The attendant who picked me up in a wheelchair was very attentive and stayed with me until we got my bags."
Cons: "Having to pick up my bag in Honolulu in order to fly back to the mainland was a hassle, especially because I was being assisted in a wheelchair."
Pros: "I like the customer service on the plane. They were pleasant. The plane was clean the planes was pretty empty. It was comfortable."
Cons: "I didn't like the people who was at the San Fran airport who checked us in. I have a sister who Is handicap and I needed assistance and they had no Mercy. Honolulu gave us much better service Then San Francisco. The people in Honolulu helped us from the time we exited our car till we got on the plane."
Pros: "Ground crew was very helpful I give them a perfect 10 or a 5 ⭐️ Very accomodating and helpful."
Pros: "On my flight to SF I had a runny nose and requested for tissue from the attendant. She was so busy and forgot, but I managed to get tissue from the restroom. On my way back to HI, she was in my flight and apologized (I didn't even notice her since I was preoccupied) - I told her it was busy and I saw her working it and it was okay. She offered her help in anything and I thought that was super sweet, then she said.. I wont forget this time. Nice touch"
Cons: "The HNL airport check in is very crowded and confusing--everyone just crowds and no one knows where to go"
Pros: "Very nice helpful people at Hawaiin airlines"
Cons: "There was a little delay due to my flight being over sold, but Hawaiin airlines as quick to react by switching to a bigger plane. We took off late but still ended up landing on time. wow!"
Cons: "The original 9/23 9:05 am flight from SF to Honolulu was cancelled. The airline staff did not say a word why the flight was cancelled, but they were kindly enough to put me on a United Airline flight at 1:15pm on the same day. But the UA flight got delayed and delayed, I didn't get on the airplane until 5pm on 9/23. This was such a terrible experience, I wasted 9 hours at the airport and had to cancel so many activities I have planned on 9/23."
Pros: "Excellent service, the food was perfect, they gave us a Ron Hawaiian, it was so yummy...and they gave us a good impression from the island."
Pros: "I upgraded my seat while checking in and was satisfied with the amount of leg room I had."
Cons: "While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast."
Pros: "Good schedule for snacks and lunch, staff really nice and efficient"
Pros: "I always love flying Hawaiian. Everyone is nice, the plane is comfortable, and it gets me excited about coming home from school."
Cons: "I wish there was at least two snack services throughout the 5 hour flight."
Pros: "Was a quick flight."
Cons: "Completely ruined my first day on vacation. I asked ahead about my bag being transferred between flights and it never was. It's been over 5 hours and still haven't gotten my luggage. Customers service was terrible and was up to me calling multiple times to get any response. Haven't been able to enjoy being outside because they have all my stuff and I am not a priority."
Pros: "Friendly team, efficient boarding, clean."
Cons: "No wifi. Charge for pillows, blankets, headphones."
Pros: "Crew was very nice and quick"
Cons: "Food was disappointing, it was also cold in the cabin."
Pros: "Relaxing and free tv."
Cons: "Very hospitable ."
Pros: "I only gave you 1 star for entertainment because it was only a half hour flight and there was none provided. However, my flight from San Diego was fantastic. It was the best I have experienced on any airline, and I've flown many! Thank you to all for your great service!"
Pros: "I like everything"
Pros: "Airbus seats were comfy. Air hostesses were nice, but I didn't get anything because I was sleeping the whole flight."
Cons: "Did not like the girl at the check in counter. No smiles at all, not a good representation of aloha Hawaiian spirit. She looked like she hates her job. She couldn't assign me a seat right there and she told me she'll call me up to boarding counter. She also promised to get me an aisle seat on my next flight but she gave me window instead."
Pros: "Complimentary food, wine with the meal, coffee/tea immediately. We were VERY pleased."
Cons: "Loved it all!!!"
Pros: "Everything l just Love it .takin off and landing was Absolutely Flawless congratulations TO The Pilot."
Cons: "Absolutely,Nothing At all"
Pros: "Some really good Hawaiian nationalist documentaries! Great to watch, great that they were free. More real Hawaiian stuff! Food AND Wine included was really a plus. It takes you back to how flying used to be, and certainly seemed to keep everyone settled down on what could be a long flight otherwise. It certainly helps where the small seats are concerned- you sit still & feel pampered. Pre- brewed tea A GREAT way to go, as a teabag in a tiny cup of non boiling water doesn't work & it must be more work for the staff to juggle it."
Cons: "I know there MUST be a technical reason for the long slow winding approach to Kahului, but it was really rough on my wife and made her sick - twice, as it took so long- after such a good flight. I know probably unavoidable, but had to say."
Pros: "It was easy helpful and a delight . All of you are great and had a good time I'll do it again."
Cons: "Little probably legroom, I didn't know how to work the monitor that's my bad. Little more assistance than that be great Terriers thank you for a good time. :-)"
Pros: "Atmosphere at board during the flight"
Pros: "Friendly staff"
Cons: "Loud engines next to passenger cabin"
Pros: "flight attendants were great"
Cons: "gate agents were very unhelpful"
Pros: "Atmosphere, service."
Cons: "A who;e family of like 8 people getting kicked off the plane for something the patriarch said to a flight attendant. To be fair, I have no idea what he said, and it very well may have been warranted, I don't know, but it made me sad."
Pros: "I travel extensively for work and am quite used to the drudgery of poor equipment and exhausted flight attendants. But, not so with Hawaiian Airlines. From the new A330 airplane to the gentleness of the staff, what a pleasant surprise. I was expecting to board a bucket of bolts and anticipated the customer experience to be sub par just because I didn't think they had the volume to merit the equipment and properly trained personnel. Boy, I couldn't have been more wrong. That airplane was a Cadillac in the air and the flight attendants were genuinely kind. Well done Hawaiian Airlines. Well done."
Pros: "Crew was very accommodating with people who had medical situations that required extra time boarding, plus wheel chair assisamce."
Cons: "Extra charge for luggag"
Pros: "Crew was nice, food was ok, comfortable, went by quickly."
Cons: "A little cheap selling blankets and headsets"
Pros: "The service was great."
Cons: "Plane needs to be updated. Lean back all the way. More snack options."
Pros: "No air tubulance Free food Free drinks Empty seat next to us Flew by..lol"
Pros: "Well pleased with every aspect of flight. Food not great but at least there was food. Hawaiian chips and rum punch was nice touch."
Cons: "Had to pay for movie."
Cons: "Aircraft was too warm. Needed more air!"
Pros: "compared with other airlines they were just OK"
Cons: "Connection at Schiphol often tricky;"
Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"
Cons: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"
Pros: "No delays..arrived early"
Cons: "Restrooms were dirty"
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Cons: "3 hours delay"
Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"
Pros: "Polite crew, clean plane, smooth reservation and seat selection process"
Pros: "On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane."
Cons: "Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust."
Pros: "The service was fine. I slept the entire flight."
Cons: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Cons: "entertainment system had terrible touch response flight was delayed by 1.5hrs"
Pros: "Wonderful flight attendants"
Pros: "Very smooth"
Cons: "Airplane seats and floor area and tray tables were not cleaned properly"
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Cons: "Price of food"
Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pros: "On time"
Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Cons: "half-broken screen, couldn't access anything on the left side"
Pros: "New business class configuration on Dreamliner - love that Virgin gives out pajamas, staff are always incredibly nice"
Cons: "Seats are surprisingly narrow, and lack privacy"
Pros: "That it's over"
Cons: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Pros: "Plane was a newer one, clean, and the stewards were nice."
Cons: "New seating was terrible. The seats are so jammed together that my knees were pushed up into the seat in front. How can anyone be comfortable with this kind of seating arrangements?"
Pros: "Quick flight and we flew over Yosemite (where we recently hiked). Also, the free in-flight entertainment is such a nice addition! My wife and I had the seat open next to us, so it was very nice to have extra room in our row!"
Pros: "Crew service, attitude was much better compared to most US based airlines. Comfort+ has great perks."
Cons: "Aircraft was old."
Pros: "The crew were super helpful with my toddler and 5year old as I was traveling by myself. Everyone was very friendly and allowed me to board early as well as helped me when my toddler was crying to distract her. Service was fantastic! The plane was new and I really appreciated having entertainment I didn't have to pay extra for."
Pros: "Free drinks"
Cons: "Corn nuts for snack. I'm allergic to corn. I get people want snacks on a flight and you can't make everyone happy. It was ok. I just said no to them."
Pros: "On time"
Pros: "lie flat seats and linens were very comfortable"
Pros: "On time. No problems."
Cons: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."
Pros: "Staff was friendly but Stern with customers that needed it"
Pros: "need to feed people more often and make the seats alittle more comfier but other then everything came out good looking forward in flying with delta again"
Pros: "Crew was very friendly during the very short flight."
Cons: "Seats were very uncomfortable - not a lot of padding."
Pros: "Great flight. Flight attendant was hilarious and extremely helpful to all even as we were grounded for a bit in Atlanta due to weather!!!!! Flight crew was stellar while traveling thru an extremely thick cloud deck."
Pros: "Service is good. Flight on time."
Cons: "Don't like the chicken wrap which is dry and hard."
Cons: "Charging money for window and aisle seats a new low"
Cons: "Apparently, using a third party source lost me the ability to choose my seat on both flights. The only book ahead options are ones I need to pay extra money for which feels like a scam. I won't be able to get a seat ahead of time on the way home either which will be an even longer flight (6+ hours) and will likely be stuck in a middle seat yet again. If this is the case with booking through third party sites, I won't do this again."
Pros: "The small scack/meal was excellent. Good service. Smooth flight. In-out-done! Good job Delta!"
Cons: "Can't think of anything negative. A long time standing by on runway waiting for departure."
Pros: "Big plane and fairly comfortable"
Cons: "It's more of a shuttle than a transcontinental. Seats are narrow with little leg room. Like all others you have to pay for everything. Delta terminal is not easy at jfk. Sfo is fine and works well All airlines are the same these days. Flights are uncomfortable and crew just throws out peanuts and water"
Cons: "The person taking tickets asked me to check my bag. I said ok and he instructed me to step aside and taking anything out of it that I might need. I did this and when I came back they had locked the doors."
Pros: "The boarding was quick and the gate agent was efficient"
Cons: "We not only left 45 minutes late, but there was no beverage service on the flight."
Pros: "Professionalism, friendliness, accommodating, helpful."
Cons: "Suggestion: Pregnant mothers especially without a carry on should be able to board or exit with priority. It would also be helpful for the aisle seat priority to be given to expecting mothers as well."
Pros: "We paid for an exit row seat with more leg room"
Cons: "Airplane was freezing and the flight attendant couldn't be bothered to change the temperature or bring us extra blankets. Ridiculous that we had to pay for seats on top of paying over $1000 for the flight. We had to check our bags when we boarded bc flight was so full, but once we boarded we noticed plenty of overhead room"
Pros: "On time. Arrived 30 mins early. New plane."
Cons: "Middle seat. Very crowded, could hardly work on my laptop. Food was not great. Had a turkey roll. Opt to pay for the $10 sandwich at the airport."
Pros: "Like delta have single tv, good coffe, will be better is from centro o South America , a time w connection and will safe"
Pros: "Entire experience and costumer service was excellent"
Cons: "Aircraft was out of the 1970's. No USB or entertainment. Wi-fi was bust on the plane. Will avoid American next time when booking."
Pros: "By luck, I had a seat between myself and the other person in my row. It would have been tight, otherwise. Crew was friendly and polite."
Cons: "The seats on the flight were placed very close together - felt very constricting. Takeoff and landing were a bit rough."
Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."
Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
Cons: "delayed/not on time"
Cons: "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."
Pros: "The flights didn't have any delays"
Cons: "Seat wasn't comfortable."
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "Take-off and landing were smooth."
Cons: "Was not able to track the progress of the flight on the monitors No entertainment Seats do not provide comfortable leg room"
Pros: "Friendly flight attendants and nice to kids"
Cons: "Being held inside the plane for a total of 5:30 hours before taking off. Even if there were several concurring factors, it it necessary to find a better procedure in order to avoid keeping passangers inside a plane with the prospect of taking off in the next half hour repeated every half hour! For the ones of us traveling with children it is even worse, and becomes a real nightmare."
Cons: "Poor customer service"
Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."
Pros: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Pros: "I initially booked my flight via Kayak for a cheap no hassle price"
Cons: "My initial booking was with Iberia Airlines and a few days prior to my Flight was switched over to American Airlines. Had i known I would be flying with AA, I would have opted for a more expensive option as I've a great disdain for AA. My flight from JFK was not the model aircraft I was promised and thus did not have ac chargers or Wifi in the plane. In my opinion, I was bait and switched via Kayak"
Cons: "Taking 2 shuttle buses to transfer from AA to PAL."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Cons: "American dropped the ball when my 77 year old Mother was not met with a wheelchair. This is inexcusable! She was in tears and no one seemed to care! They were nice enough to let her change from a window to an aisle."
Pros: "First class was Super. Good food and nice service."
Cons: "No screens on a new plane"
Pros: "I liked the crew they were really helpful"
Cons: "The plane was to old I guess and it was a bit uncomfortable there was not enough space between passengers"
Cons: "Hour late crew rude"
Pros: "Polite, friendly helpful staff. Plane left on time."
Cons: "There were no window or aisle seats available for free, so I had to pay for the extra cost seats."
Pros: "Seats are the most uncomfortable seats ever"
Cons: "The customer service and the lack of assistance from the airline ground staff was horrible ."
Pros: "Seats reclined, beverage service."
Cons: "Wish movie would have been a better movie, not animated."
Pros: "Overall, I'm pleased with BA."
Cons: "This flight didn't have the individual TV screens."
Pros: "Flight was pretty much what you'd expect, pretty basic"
Cons: "For a 5 hour flight I woulda been nice to have more than just two cookies for a snack. Luckily I brought me own. Also there's no entertainment except for 1 magazine, so again, if you're flying American you better supply yourself with whatever you'll want before boarding"
Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."
Cons: "Fat ads sitting next to me should have purchased 2 seats"
Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."
Pros: "Thank god for the classical music station channel 1. Flight going back was better in comfort, space and entertainment options. But still will choose airline more carefully the next time I fly."
Cons: "Plane was small and tight. Didn't have room for small duffle bag but accepted putting under my seat, even though I don't understand people trying to get on with two bags. Wifi not free in airport and didn't work. Wifi also not free on plane. Movie was nothing i wanted to see."
Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"
Pros: "The flight was great. There was free in seat entertainment with tons of movies! The flight attendant gave me free fruit & cheese plate to go with my wine. Great service, easy fast boarding & the flight was early!"
Cons: "You need to add a not applicable choice to your list. I did not eat the snacks offered on the flight nor was there any entertainment that I could find."
Cons: "Flight was extremely cold and no blankets. Flight attendant was extremely rude when politely asked for one."
Pros: "every flight was on time and left promptly. hostesses were courteous and helpful"
Pros: "friendly crew members/ great intertainment"
Pros: "On time"
Cons: "Food. Cold breakfast sandwich. Really? Cold bacon and egg."
Cons: "This flight was good, but when I fly in July I pay extra for protection and extra for better seat. Flight was canceled and they put me on different plane, which make my day in San Diego very difficult, because I miss my meeting, I didn't get better seat ither,instead I got seat in front of toilet and for 3 hours have to listen door bunging and terrible smell. I never been compensate for canceling flight or extra seat price.Nobody care even apologize. I hope that was just unforchened incident and I still like your company and still flying with AA, but I was really disappointed. Sincerely Vera Vasiley."
Pros: "I arrived at Dusseldorf"
Cons: "First flight was delayed 5:30 hours, so I was moved to different flights because I would not have made my connections but those flights were uncomfortable and had bad service and the people working didnt even so much as offer me complimentary peanuts"
Cons: "Uncomfortable. No entertainment."
Cons: "900$ flight change"
Cons: "Waiting for copilot while sitting in a small warm plane for over 45 minutes...."
Pros: "Nice crew."
Cons: "We didn't take off on time so I was in anxiety about catching my next flight out of ORD."
Pros: "The flight was on time and boarding went smoothly."
Cons: "Didn't eat or watch the movie. There needs to be an n/a rating available for this review."
Cons: "Seats too close not enough leg room for tall people"
Pros: "Middle seat on a five hour flight + no Tv on the plane made for quite the uncomfortable experience."
Cons: "Flight was inexplicably late crew was lazy and mumbled directions seats were uncomfortable and cramped"
Cons: "Seats are so crowed that you can not move without touching the people next to you. My body was so cramped by the time I got to Chicago I could hardly move. Plus we were stranded on the runway which prevented us from leaving the plane for another hour. It was so hot and stuffy in there. This made for an even longer day because I had a 3 hour drive after getting to Chicago to my home"
Pros: "Always. Always. Always"
Cons: "The fact that going to and from New Orleans takes as much time as flying around the planet twice."
Pros: "Although my flight was delayed and I had to take 2 connecting flights to get home my baggage also made it home with me."
Cons: "Seats were uncomfortable. The flight was so loud, it was like driving down the highway with the windows down. AA automated messaging services called me to update me regarding my itinerary change when my 1st flight was delayed and provided wrong information which lead me to attempt to board an incorrect flight causing confusion and frustration."
Pros: "Crew always smiled"
Cons: "Free food was lacking for a 5 hr flight. Pretzels and a pack of cookies."
Pros: "Lots of leg room!"
Cons: "Naplaćene su mi torbe u San Diego po 58$ iako je to bilo uračunato u cenu pri kupovini karata !!! Za torbu od22kg(48),i torbu od15kg 116$! Nije korektno!!!! Brukaaa!!!Sramota!!Nikad više sa tom compani!! Never again!!!! Never!!!!"
Pros: "On time departure and arrival, smooth ride"
Cons: "Again 30 minute delay to get internet working. At least this time they communicated the issue."
Pros: "The flight was very good and no problems were encountered."
Cons: "Nothing to complain about."
Pros: "Short and sweet no problem"
Pros: "It was quite average, nothing special.They severed some drinks and you get a bag of pretzels. The staff was very friendly and nice. It was only a 1 1/2 flight, so the only entertainment is magazines."
Cons: "The legroom was fine for me, but if you are about 6ft tall or over, you will feel a little cramped. Try to get an exit row seat if can."
Pros: "plane is new/crew was friendly"
Cons: "no legroom/food was horrible; worst ever on any flight I have taken to and from korea. Worst"
Cons: "At boarding/check-inn there was inly one young women to handle the crowd of passengers boarding. She was over worked, but did real welll!!!"
Cons: "I had charged 300$ for my extra luggage this morning at the checking ....it never happened to me before usually I paid 100$ but never that much... I will never ever flight with United again for sure."
Pros: "Everything was perfect."
Pros: "I am lucky to check-in earlier with United, staffs at counter is very nice and courtesy, he was able to book an earlier flight so I could catch up on time with my scheduled flight to China, I was boarding the United 9:45 but its departure was roughly around 11:15 am"
Cons: "Flight delay that could affect my international flight connection Which I had only 1:05 between flight"
Cons: "Made me take off sweater out of my bag cause my bag was 0.5 lbs over weight."
Pros: "Flight was on time and luggage was not lost. In flight meal service was better than average."
Cons: "in the last row battling for share if the armrest."
Cons: "United and SAS are really separate and hard to manage reservation. Seats changed from what I purchased and it was uncomfortable. I don't think I will do a mixed airline flight again even though they quote them as a Star Aliance. Also, flying through Chicago ORD is not great. The international terminal is completely separate so you have to take a train, pour out water, enter security (and they don't have a TSA Pre). All around uggh."
Pros: "This reflects first leg flight from San Fran to Chicago."
Cons: "Cramped and uncomfortable"
Cons: "they canceled the flight and put us on american airlines wich was terrible"
Cons: "Flight was delayed until the next morning because of weather"
Pros: "Bad weather caused my flights to be re-routed, but United did wonderful in arranging for an similar arrival time to my final destination. I am very grateful for that. I can't judge the airline on something they have no control over."
Cons: "The bad weather that caused my flights to be re-routed!"
Cons: "Boarding personnel was short and rude in some instances. Condescending comments were made when passengers were not forming lines to their liking."
Pros: "The Stroopwaffle"
Cons: "The hour delay"
Pros: "We arrived safely on time."
Cons: "Bathroom is too small. Announcements were anxiety inducing. Sick people on the airplane spreading germs."
Cons: "Don't like being squeezed in, but it is what it is"
Pros: "Crew were nice and flight was on time."
Cons: "I didn't know i needed an app before i will be able to enjoy entertainment on board, so i had to pay for internet to be able to download the app to be able to watch movie. PA system wasn't gud."
Pros: "Both flights were great! They left on time, the one from San Diego left earlier than scheduled. Kayak was most informative with flight info and upon arrival, indicating the bagage claim number via email!"
Cons: "N.A. Everything was great."
Cons: "There is nothing more disappointing than having your flight delayed after a long week when all you want to do is get home to be with family."
Pros: "Seats were comfy, and the snack (caramel-filled waffle cookie) was a nice little treat."
Cons: "I didn't know to download the United entertainment app in advance. Once I found out at boarding, it was too late."
Pros: "Every time the winds shift south they get delayed or cancel flights to smaller airports."
Cons: "Multiple gate shifts, lack of communication with customer. Blaming flight cancellation on weather at destination when that wasn't the case at all. Geez don't lie it's not necessary! Had to take flight to Portland extra two hours of ground travel. No reimbursement. Weather issue you can't blame us. Funny the 737 had no issues departing SFO to PDX."
Pros: "I was well accomendated after a seating problem"
Pros: "I like the complementary soda. The boarding groups system is smart."
Cons: "I don't care for the wifi options. Loud children."
Pros: "Friendly and courteous crew"
Pros: "Even with rough weather the flight was comfortable and only delayed 20 minutes. The flight crew kept us well informed."
Cons: "No complaints. I did ask for a seat belt extender and never received it but managed to keep it buckled although it was a tight squeeze."
Cons: "Crumbs, fruit peels, and other debris all over the seating area in my row. Seemed like united was more concerned about getting plane back in the air than creating a sanitized and comfortable experience for the next passenger. Simply disgusting conditions to spend 4.5 hours of your life."
Pros: "Clean! Comfortable seats. Crew friendly and helpful."
Cons: "Movie choices limited, but even worse was that most of the machines were not working properly (could not read credit card info - so useless!!). And when they did the earphone connection was so poor you could only rarely understand what was being said. Very discouraging for a 5-6 hour flight!!! Fortunately the flight was only half full so I eventually found a monitor that would take my credit card ( after upsetting many folks, including myself, with all the moves ). My ears were mush trying to hear something that made sense ( work fine with my iPod). In the end the stewardess admitted the system was poor and they would be replacing it with a new service. At least then I stopped being frustrated with United. Wish I knew the system name and manufacturer so I could berate them for an inferior product. So sick of this in US. Products that are designed to fail after use - or not built to withstand the use they will be getting."
Pros: "I loved the free WIFI!!!!!! I had the United App and it allowed me to watch Avatar on the long journey to Hawaii. I think United needs to make that more known to the public for a huge advantage over all other airlines. The crew was also extremely helpful and kind."
Pros: "Great seat"
Pros: "Window seats on both flights saved me on my overnight flight. Thanks Kayak!"
Cons: "The second flight had a pretty old plane with smaller seats."
Pros: "Smooth flight"
Cons: "Middle seat"
Pros: "no snacks unless you pay"
Cons: "seats are too tight"
Cons: "No entertainment at all, poor food, handwritten menus, no access to lounge despite being in First class, nothing to drink or eat until an hour after takeoff. Meal when it eventually came was worst I've ever had in First or Business, and worse than many I've had in Economy."
Pros: "That United got me to where I wanted to go."
Cons: "That airline companies are so strict about making changes & the cost involved. I couldn't believe the price to change a date on a return flight. I went to Alaska airlines & bought a one way ticket for $30 less than the price of the change. Better times & schedules too. I was at one time a premier flyer almost a 1K status flyer with United. Now, I don't even bother. United Airlines Suck!!!!!"
Pros: "This leg of the trip was fine, on time and they provided blankets! Satisfied, but the mobile version of this rating site does not allow me to change the rating to higher."
Pros: "Kyak Notified me every step of the way basically dummy proofed my flight don't know if other sites do this as well but got gate change notifications and all changes!!"
Cons: "Seat was very uncomfortable. The video screen could not be turned off and kept waking me up, bad on an overnight flight."
Cons: "The flight seemed very unorganized. Once we had to make a random refuel in Canada I knew something was up besides the bad weather excuse they gave. The crew didn't seem to be able to pass any information along and gave either misleading info if any at all. There was no food or snacks given with it being a 5 hour flight to a 7 hr flight with the mishap to get more fuel."
Pros: "That I got bumped to first class on my flight the next day."
Cons: "I had a 47 minute layover scheduled. I had an hour delay on my first flight and they didn't hold anyone's connecting flight, which ended up being the last flights out for the night. By the time we got hotel vouchers, our bags and a shuttle to the hotel there was less than 4 hours to actually sleep. If I had known how slow the process was I would have opted to sleep in the airport so I got more than 3 hours of sleep."
Pros: "I arrived alive."
Cons: "United Airlines has one job, to move people from one location to the next. I'm concerned that United thinks it's in the data transfer business or the package hauling business or some kind of "gotcha' Internet business. There were never enough people at United to help me with my problem. Those real human employees that I found were mostly overworked, over regimented and procedure focused."
Pros: "Friendly stewardist"
Cons: "My flight was delayed for close to four hours. Staff at the airport did not keep us updated about the flight changes. Nothing was offered to passengers as compensation for our missed family activities, wasted time away from out loved ones, etc. This is my first time flighting with United Airlines and I did not have a good experience."
Pros: "That being said, I liked that they has Moscow Mules for purchase. The gate agent was very kind & helped check my husbands bag as the overhead bin space was full. The crew was fine."
Cons: "My first beef with United is that I needed to change my flight 36 hours after purchasing it & wanted a 200.00 change fee for a 79.00 flight, it was more cost effective to purchase a new ticket to with another airline than change my ticket. Silly really."
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