Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "Small plane, feels cramped"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Cons: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Quick flight!"
Cons: "Didn't realize the last seat on the plane doesn't mean back."
Pros: "Flight was on time. Boarded quickly with no fuss."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "Friendly crew, on time"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Cons: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
Pros: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Pros: "On time, friendly staff, advertised Gogo Wifi not working."
Pros: "No one within 6 feet of me."
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "No traffic to LGA. No security lines. First in line to take off."
Cons: "Snack options are very poor."
Cons: "Seat was very hard and uncomfortable"
Pros: "The steward was super friendly."
Pros: "Crew was as helpful as they could be."
Cons: "If we had the option to get off the plane earlier. We sat in the plan for almost 4hrs before it took off it was super hot and I was hungry."
Cons: "Flight crew member crept giving alcohol to passenger in 7A, who was harassing passengers around him the more he got drunk"
Pros: "Nothing n"
Cons: "Again - door broken on connecting flight as was the first leg. American needs to better maintain their planes. This is ridiculous"
Pros: "The crew were nice and accommodating."
Cons: "The seat was not comfortable, my back was hurting from a very short 2hr flight."
Cons: "Сиденья хуйня"
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Pros: "Entertainment system is ok"
Cons: "Not canceling our flight, delivering a plane out of a hangar on time and boarding with efficiency."
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "The TV's on the back of the seats were nice."
Cons: "The threatening tone of the counter associates about last minute checking of your bags because they don't have enough space in the overhead cabins. Why offer everyone that option if they will force groups 7-9 to check them?"
Pros: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Cons: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."
Pros: "Great flight"
Cons: "everyone was friendly"
Pros: "The flight itself was fine and the staff were friendly."
Cons: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "Crew. There was very long delay."
Cons: "Too cramped. Long delay could have been made better but ongoing announcements from airline, but this was often late."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "3:00 flight to Boston left at 2:59 and only took 42 minutes"
Cons: "Gate not ready so we had to wait 15 minutes on tarmac"
Pros: "Smooth ride, checked in online, electronic boarding pass, going through security - a breeze. Was little apprehensive because I heard bad things about AA - my 1st experience was good."
Pros: "Perfect quiet comfy flight"
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Pros: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Cons: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."
Pros: "My flight was delayed and redirected to a nervy airport. The staff at this airport was all on board and ready to assist everyone is getting the most current information and putting us a new connecting flights"
Cons: "The check in at LGA was not the smoothest. Most of the kiosk weren't working and was making it hard to check in"
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Pros: "Arrived early. Smooth flight."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Cons: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Cons: "The wifi prices are absolutely outrageous. In a time where hotels are giving wifi away for free bc it's baked in their pricing and costs the airline should be doing the same. It leaves a bitter taste of feeling nickel and dimed when you charge spears toy for this. Especially at $21 for a 3 hour flight. Seriously?"
Pros: "Good movie selection"
Cons: "The crew as in every AA flight could not care less about clients. Business class seats on dreamliner get shaked when adjacent passenger moves Got stolen a pen when being reviewed for liquids just before boarding"
Cons: "Entertainment was boring"
Pros: "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."
Pros: "The younger male crew staff was good Female staff poor Plane itself was poor . Seat Tray kept unlocking as latch old and faulty Connection was good although airport shuttle to gate uncomfortable due to navigate stairs with carry on"
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Pros: "Not enough luggage space for regular number of passengers on board"
Cons: "The flight was delayed and we spent about an hour just sitting in the plane before we took off. When I expressed concerns aboit making my connecting flight to the front desk representative she stated she didn't have time to help me as she had a plane to board. It was another 20 minutes before she even began to board anyone. She was very abrupt and rude. I had to call AA while sitting on the tarmac to get rebooked which was a more positive experience."
Cons: "Flights a few hours late, and then the time to turn for the better, and asked the staff, they actually said that I would like to wait, this flight service is really too bad."
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
Pros: "It was on time."
Cons: "The issues steming from poor service, I waited for agent at gate for 5min prior to boarding. I wasnt able to get a seat assignment online or kiosk, was told to go to gate for seat. After agent assigned me a seat in the last row, after I asked for something closer to the front of plane. I was told that I had to check-in my carry on bag because they were expecting a full flight. I said that I had an 19" bag that was small enough to be put in overhead compartment. I was then advised that if I wanted to get on the flight I had to check my bag. I then spoke to a supervisor who said the only way to carry on my bag was to pay for an expensive seat or be in group 2. The agent had put us in group 3. I said that none of the reasons given for not being able to carry my bag on tje flight is not stated anywhere on website or when purchasing a ticket. I had no choice but to give up my carry on bag. Boarded group 3 and upon getting on plane I noticed that the overhead compartments were half full. As I arrived at seat 30 A, all the compartments were empty. I went to the front of plane to speak to an agent on ramp and other passengers were bringing on their carry on bags. I spoke with the supervisor who said I couldn't get on flight unless I checked my carry on bag. All he could say is that he was sorry for the inconvenience. I asked why he was helping other passengers to bring their luggage on board but I was refused. Then a flight attendant said that I was being disruptive and was going to get thrown out of flight. There is no explanation why my girlfriend and I weren't allowed to bring our carry on bags except being discriminated."
Cons: "Overall attitude, more co concerned about making a buck instead of making customers happy"
Pros: "Flight attendant was amazing!!!!!!!"
Cons: "Too much chaos at counter to board planes, 2 flights scheduled at same gate and my flight was 1hr 30min delayed because of it. Other customers missed flight etc... Admin could have worked better with these upset customers"
Pros: "Since you can not pay for pets online- I stood in line over an hour to pay. Then the CS wrote the wrong gate number on my ticket and I went to the wrong terminal that didn't connect. They took me in a van to make the flight."
Cons: "Pet pay options online"
Pros: "The flight was fine - once I was on it."
Cons: "Thanks to weather (what weather?), the Friday 8 flight was canceled. My only chance to get to Cincinnati "on time" was to take a 6am two-part flight from Newark via Charlotte, arriving in Cincinnati at 1pm. All around the American Airlines section you could hear people say that flights had been canceled like this all week. I did not have time in Cincinnati to do half the things I wanted to do, and I had so little sleep on Friday night that I had to spend too much of my first Cincinnati night in bed trying to catch up with lost sleep, Thanks, American! This was to have been the head-clearing out-of-town break I sorely needed after a period of over-intense work."
Pros: "Crew was helpful and pleasant."
Cons: "LGA has 2 AA terminals. 2nd time I've flown AA and not happy that we can't take off at the schedule time due to a 1st Captain – pilot is not on board. My first flight 6/23 (2529) had a 6hr layover in charolette and all we got was...there's some water and snacks. Then as we finally got our plane we had to wait for a new pilot. Seems like AA like a better system for their pilots."
Pros: "The flight was on time. The plane was clean. The temperature in the plan was good."
Cons: "It was a little more turbulent than I expected."
Pros: "Comfortable and clean seating. Good leg room. Complimentary beverage and snack. In-flight entertainment for a short leg is appreciated. Ear phones provided."
Cons: "Every time I fly with Air Canada there seems to be a problem. Either the flight is delayed or it is overbooked. Generally I try to avoid flying with this airline if possible."
Pros: "Cancelled my original flight plus 2 hour delay. Crew not exactly nice either."
Cons: "My flight from NYC to Montreal was significantly delayed because the plane was late getting to NYC. This caused several passengers to miss our connecting flight to Quebec City. Air Canada put us on another flight that didn't depart until over 24 hours later! Despite our efforts, we were not offered any help in getting on an earlier flight, and the airline was unwilling to give us hotel vouchers or rental car vouchers. We paid for a rental car and drove ourselves from Montreal to Quebec City. Both of our returning flights were delayed as well. I understand things happen when traveling, but I expect some type of help/ reimbursement/ or sympathy (at a minimum) from the airline! This was my first and will be my only time flying Air Canada."
Pros: "Flight attendant very pleased"
Cons: "Can't use the entertainment, the jack to connect the headset was broken"
Cons: "9:30 flight finally took odd at 11:30 .... delayed and had to set on the runway. Arrivedabd gad to wait 30 min for gate. Will be in terms mal by 1:30"
Pros: "the concept"
Cons: "the reality"
Cons: "The biscuits they served as snacks were less than appealing. I think they could come up with a better snack for their flight."
Cons: "Close to a 4 hour delay. No explanation."
Pros: "A customer service agent rebooked us on a flight 2/4 via Boston to YYZ."
Cons: "The rebooked flight was also cancelled and the counter staff in Boston were not helpful. We were stranded in Boston and never made it to Toronto. We had to find our own way back to NY Air Canada, meanwhile,was still selling seats at exorbitant prices while thousands of passengers were left stranded I travel several times a month and will ensure that I avoid travel with Air Canada. I will also let met friends and colleagues know not to use Kayak or fly with Air Canada. Because I booked with Kayak, Air Canada would not resolve the problem"
Cons: "The flight was delayed. Boarding was chaotic. Flight itself was choppy."
Pros: "Chris from AirCanada customer service is a true hero to the industry and I'm sure he deserves much more recognition than he gets. Thanks Chris for helping save our travels!!!"
Cons: "When checking in for our flight, AirCanada prompted me to select which passengers' email addresses should be used to send updates in case of changes, delays, or cancelations. I selected the both of us to receive the updates. However, we never got any notice that our flight was CANCELLED. They cancelled it well in advance that had we known, we wouldn't have gone to the airport but NO - we already arrived and passed through security only to arrive out by the gates and see on the board it was cancelled. Even while passing through customs, the officer said he didn't see it on the flight schedule and then said, "oh it's just listed at a different gate." The way in which AirCanada handled the incident was completely unprofessional and just plain stupid. I for sure will be giving my business to Amtrak or Greyhound the next time I need a trip from NYC to Montreal."
Pros: "That at least, the plane eventually did take off and landed safely."
Cons: "Fly time each way from NY to Toronto is approx an hour but they added an extra hour of a delay going and and an hour and a half delay further on the flight back home."
Cons: "Nice flight. A bit of delay, otherwise everything was fine as always :)"
Cons: "There was absolutely nothing that I found to complain about"
Cons: "They cancelled the flight after we were on the runway."
Cons: "Every part of the experience was horrible from the lady who checked us in to the flight being cancelled after we were are the airport waiting for delayed flight. They did nothing to help us after and didn't rebook for almost 24hrs later when there were much better options to get us to our destination in time for the wedding we were going to. Horrible experience"
Pros: "I was pleasantly surprised by the professionalism and friendliness of the AC information staff inside the gate area,especially when I was offered an earlier flight by almost two hours. The boarding process went smoothly. The flight crew was friendly, accommodating and efficient."
Pros: "The most outstanding part of the trip was the Check-In Agent. My original flight was cancelled and the very lovely lady at Check-In was so nice, very professional and just gr at to work with. On the whole AC is just, well, better than average and a great outlook on the people perspective."
Pros: "Incredible plane!!"
Cons: "Bathrooms and seats need to be longer!"
Pros: "Flights were on time"
Cons: "Forcing us to check carry on bags, and not very courteous about it."
Pros: "It was on time and they served drinks."
Pros: "Short flight"
Cons: "Coming back, the drinks and the declaration cards came too late. We were landing when I got a Cole."
Pros: "The guy who gave me the boarding pass was very nice and helpful"
Pros: "I love Air Canada's willingness to change my flight at the last minute since there was room on the plane. It was great to get home earlier than I expected."
Pros: "Flight is comfortable."
Cons: "Air Canada flights are usually delayed. The reality is they are consistent with the late factor. Both the times, flight was delayed by 1.5 hours."
Pros: "The crew was amazing"
Cons: "Even though I reconfirmed my kosher food, it was not on the plane."
Cons: "AC Ticket attendants were unbelievably rude."
Pros: "Left on time, arrived on time."
Cons: "The crew was fine but not overly friendly or helpful. They got the job done. I know that your coach seats are fairly standard in the industry. I just find the leg room to be too tight for a long distance flight."
Pros: "The staff was generally helpful and pleasant."
Cons: "The airport kiosks were down save one. This created unnecessarily longer wait times for everyone,me specially those that were only looking to get a printed Boarding Pass."
Cons: "Although the flight to Canada was fine, the ordeal to try to get back was awful! So apparently Air Canada makes up whatever rules that they see fit but doesn't make you aware of them until too late. In Canada, the "International" terminal is not for every country, but for every country EXCEPT the US...I didn't realize that the "Air Canada English" is its own language. Also, they will resell your seat arbitrarily, without any previous warning and have no problem stranding you in a different country, forcing to pay exorbitant change fees. If you try to straighten the situation AFTER the entire fiasco, the only recourse is a random email. I would not only NOT recommend this airline, but I would stay far, far away from using Air Canada!"
Pros: "Checking our luggage at the gate and how courteous everyone was Maureen"
Cons: "paying for extra seats was fine but our zone was the last to call. Maureen"
Pros: "Air Canada canceled or delayed all flights out of New York on the night I was supposed to fly to Toronto, then Rio. Their delays effectively made me miss my connecting flight from Toronto to Rio. The airline employees told me they would not be able to get me to Rio for another two days. I ultimately cancelled my flight with Air Canada and booked a direct flight to Rio with American Airlines at the last minute, which was a much smoother experience."
Pros: "Our flight was delayed about an hour and a half because of earlier delays in the day and the ground crew and pilot kept us fully informed of the situations as they evolved. Because of the timely updates I did not hear one person complain in my earshot range. Apart from the delay the service was great, as always."
Cons: "The crew had bad attitude and ignorant. Landind in Toronto on the way back was so scary!!"
Pros: "- Friendly and helpful crew - No turbulence - No major concerns"
Cons: "- Flight was delayed for over 20 minutes"
Cons: "LONG DELETED !!!!!!!!!!!!!!"
Pros: "Everything went as planned, no delays, left on time, etc.. As good as it gets! and my flight was amazingly cheap! very happy flyer."
Pros: "on time -thank you"
Cons: "my headset didn't work - it should have - the individual entertainment system on the flight was not working"
Pros: "Things were very good. Staff was freindly."
Cons: "The internet wasn't working but not a problem for a 1 hour flight."
Cons: "They charged us 25 dollars for a carry on bag which was unfair. They didn't charge anyone else. When I came back I was not charged. I would like a refund. The people were very rude! I take that bag on trips weekly. I should have not been charged."
Pros: "Did like the crew but didn't like the food at all.was really bad. It was cold very cold and the screen didn't work so I couldn't see the movies."
Cons: "They made me wait so long on the phone just to buy tickets and when I bought one, the staff member didn't include the returning flight, so I had to call back again and wait even longer for somebody to assist me. It was a nightmare. Also, I they don't refund or transfer tickets so be aware of that. Flight's were on time though."
Cons: "The Toronto airport was ill-equipped for an international transfer. I barely made it despite a 90 minute layover. Air Canada was OK, not great."
Pros: "787 atmospherics good - humidity, etc Decent price for this flight"
Cons: "Economy Cabin one of the most uncomfortable. Attendants were angry, short and disgruntled the entire flight."
Pros: "Clear communication about delays and boarding, comfortable seats, great service."
Pros: "Food was great, seat was amazing"
Cons: "Boarding was done by bus and it took too long and it want comfortable"
Cons: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."
Pros: "Price. Service and food offered in the plane"
Cons: "The boarding process: everyone crowds into the line without regard of the grouping."
Pros: "Very happy with the service and seat comfort. Thank you"
Cons: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."
Cons: "Not missing our connecting flight because if flight / airport delays."
Cons: "The flight wad late becsuse of the immigration."
Cons: "Better service, comfy seats with recline and entertainment"
Pros: "on time, food was good"
Cons: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."
Pros: "Movies and friendly crew"
Cons: "Food was not good Too much meat"
Cons: "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."
Cons: "Food was terrible especially breakfast"
Pros: "Cancelled flight. Charged for bags even though we prepaid for them."
Pros: "Not much"
Cons: "When TAP couldn’t get me to Lisbon in time to make my connection they added a flight to Madrid where I waited until 16:00 to fly to Seville. I talked to several TAP representatives and none were helpful or apologetic and they offered me nothing for the problems they caused. I missed my only day in Seville due to this. This trip turned out to be a disaster."
Cons: "The plane was very small service was not good and the crew were not that friendly"
Pros: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Cons: "Food could be more inspired, legroom is limited"
Cons: "The 2 hour delay!"
Cons: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."
Pros: "direct flight to Porto on this airline."
Cons: "too small seating and leg room. meal options could be better."
Pros: "They solved the problem of my sit. But i almost have a hurt attack"
Cons: "When I get to check my tickets they told me that I was in stand by. I have to fight to get my sit."
Cons: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"
Pros: "Anything I liked feels inconsequential."
Cons: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Cons: "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"
Pros: "It was a very comfortable flight and I love the dinner they served! Would fly TAP again."
Cons: "Poor entertainment"
Cons: "The flight was delayed pre boarding and took longer than it should and thus missed our connection to London"
Pros: "I liked being able to exit the plane at the end of the flight"
Cons: "The seats were cramped and it’s upsetting how you can’t select your own. Flying overseas for 7 plus hours it’s best not to be sandwiched in between two strangers, some of which were vomiting the entire flight due to turbulence that the pilot announced would only be minor."
Pros: "Fast boarding"
Cons: "Had to wait forever to find out Gate Number."
Pros: "Nice crew"
Cons: "No VOD No food available in between meals"
Pros: "I got to London"
Cons: "9 hour delay"
Cons: "There were no power outlets"
Pros: "Entertainment sucks! Monitors are small and poor quality view. Fixed settings for movie options. Shut it off and went to sleep. Seats were too tight and no knee space. Food was ok."
Pros: "If your traveling with a child they are the best! Legroom was good, seats were confortable, and entertainment system was great."
Cons: "Breakfast was terrible but I guess I'm lucky the served it. Didnt like that they changed the baggage policy after I purchased my ticket and wouldnt honor the old."
Pros: "Efficient friendly generous service To a little used, user friendly airport (Free alcohol, i.e., wines; no spirits) I ordered a Muslim meal: delicious"
Cons: "We had trouble with the A/C leaving; until we were airborne, it was hot. I suspect that this is an unusual problem. In general, I find small international carriers better than the large ones; my favorite so far in Air Austria"
Pros: "Food was interesting and pretty good. Seats were okay. We were happy we choose tap"
Cons: "We never saw a crew member smile. They verged on being surley. From the time we boarded they were yawning. I do mean all of them were acting uninterested in doing their jobs."
Pros: "Seats were comfortable with plenty of room between you and the seat in front of you. Huge plane. Very nice."
Cons: "My video screen did not have English available"
Pros: "On time, no mishaps."
Cons: "Entertainment system was very old and only partially working."
Pros: "The new Business Class is phenomenal! Best seats I've experienced in a Business Class thus far. Too bad the transatlantic flight from New York to Lisbon is too short to enjoy it longer."
Cons: "There is nothing that I did not like, other than that the flight duration was too short. ;-)"
Cons: "The monitors did not work."
Pros: "Friendly crew. Good info on delay"
Cons: "No offer of coffee in businesss when woke up. Still 35-40 before landing"
Pros: "The seats were comfortable, but could use a bit more padding for a long flight. The food was decent, and there was a good assortment of movies, music and TV shows."
Cons: "The crew seemed unhappy to be there."
Pros: "Friendly staff, decent food, complimentary wine!"
Cons: "Missed that flight because of previous delay"
Pros: "The crew was super nice and professional"
Cons: "The plan was delayed 2 hours, seats were beyond small."
Cons: "Paid for a seat with extra legroom because I'm 6'4". Was given a different seat and still charged."
Pros: "Wow!!!! I had never heard of this airline before booking our trip but goodness this was a blessing. They were so polite in the flight. They always came past to check to see if a passenger needed anything. Free bags is amazing then free pillows blankets and headphones I really hope I get to fly with them on my next flight abroad"
Cons: "Entertainment system wasn't working and will restart itself during 10 minutes EVERY 10 minutes. Very inconvenient. The flight attendants were impolite too."
Pros: "Had all the wine I could drink."
Cons: "The flight was too late for our connections."
Pros: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Cons: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."
Pros: "Crew were really friendly and very courteous."
Pros: "The boarding was quick."
Cons: "Flight attendants weren’t 5 out of 10 on the friendly scale."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Pros: "Comfort was pretty good"
Cons: "Food, Crew behavior and entertainment"
Cons: "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
Cons: "I had my back and they made pay extra to check in. After inside the airplane everyone had their back back with them."
Pros: "On time"
Cons: "H m"
Pros: "i asked for a glass of water and the answer was you had one already hahahahahaha"
Cons: "The flight from Denver to Fresno was uncomfortably cramped."
Pros: "I liked it because the flight was not overbooked and I had plenty of space."
Cons: "I didn’t like that I had pain and I didn’t know if the crew had any pain medication."
Cons: "Same as for the first flight segment"
Pros: "Smoothie landing"
Cons: "Only one snack"
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "The unfriendly crew"
Pros: "Food was pretty tasty."
Cons: "Flight was delayed, seats are just too close for a 10 hour flight."
Pros: "Extremely uncomfortable flight"
Pros: "Flight was smooth and shorter than I thought."
Cons: "I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity."
Pros: "kosher meals were on plane. extra legroom was comfortable. Good choice of movies"
Cons: "We started to board on time and after group 1 boarded, they said they pulled the crew for a different flight and we needed to wait til 1:30 AM ( 2.5 hours delay) to board. Then 30 minutes later they called us back after finding another crew. It was very chaotic and made not sense"
Pros: "New plane"
Cons: "Food was terrible the service wasn't great not even one the flight attendant walked by and offered bottles of water or dessert besides the 2 meals served. The restroom always were out of tissu paper and were not maintained."
Pros: "Absolutely nothing."
Cons: "I missed my connecting flight due to delay and thus had to spend unneccessary money for a hotel, as well as an additional plane ticket to Cusco. Thanks for nothing."
Pros: "Flight entertainment Comfortable seats"
Cons: "The crew was not very nice. The electric plug didn't work"
Cons: "It was after 10p. The lights were going on and off for beverage services and garage pick up. The lights were the stewards were were on, either for them or for people going back and forth to the bathroom ."
Cons: "The fact that I wasn't able to sit with my travel partner"
Cons: "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
Pros: "Smooth flight and on time great customer service"
Pros: "You have to pay for TV which is wrong and the snacks are horrible. Need to put better entertainment together and better food to paying customers not just to your first class members everyone should be treated special because all of our money pays for the company to stay a float"
Cons: "Food, entertainment and baggage claim"
Cons: "All of it. EVERY SINGLE BIT..."
Pros: "How helpful and polite everyone was.. This is only my second time to fly and was a good experience. Thank you"
Pros: "Crew were friendly"
Cons: "No one to help check in. Had to pay extra for my bag."
Cons: "O'Hare airport. Bad signage to economy parking."
Pros: "The Captain and his crew were informative and courteous. Very smooth take off and flawless landing."
Cons: "Passengers were boarding the air craft with multiple carry on bags which filled the overhead cargo after 2 groups. Groups 3 4 and 5 had to check their bags."
Cons: "TINY seats! I'm 5'11 and I had a hard time being comfortable and I find it incredibly unfair to have to now pay more for the exit row??? The person in front kicks back their seat and suddenly the TV screen on the back of the seat is in my lap"
Cons: "The father in the row who wouldn't leave his kids alone and didn't let anyone sleep"
Cons: "I got the last row, it smelled like pee from the very beginning and couldn't put back the seat because it was to close to the wall. It was a very early flight and I was super tired, the ac wasn't working correctly, it was hot."
Cons: "My plane was delayed so my connecting flight left me so I had to sleep in the airport."
Cons: "Bumped my head getting into the seat!!!!! The coffee machine was broken hence there was no coffee - this was a 10 am flight and the choice was a cool drink - Very poor."
Pros: "Staff was attentive and kind"
Cons: "No meal, no TV, late departure"
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
Pros: "I was able to switch to an earlier flight and it all went perfectly. Staff was very helpful in achieving the move and we even scored exit row seats with extra leg room. Bravo"
Pros: "arrived on time despite delayed departure"
Pros: "Another flight was issued"
Cons: "My original flight schedule was cancelled"
Pros: "The staff was friendly and helpful. A young lady on my Houston to Austin flight helped me find my seat. A young man on my New York to Houston flight was very kind."
Pros: "Excellent attention to detail"
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "I liked: The rambunctious kid behind me in the security line who was the Asian version of Chris Farley playing Rudolph Giuliani's kid on Saturday Night Live."
Cons: "I disliked: The fact that the flight departed at 6:00 am. It's my own fault for choosing such an ungodly hour."
Pros: "they gave us the whole can to drink on the flight for drinks"
Cons: "the stupid old white man at baggage check in in New YOrk who was EXTREMELY rude and made me HATE flying with UNited"
Cons: "the stuffs were mean and helpless,your luggage fee was so high ,only give one checked bag for free,this is international airline and you charged the first for 100 dollars and the second one for 200dollars and you let me,a poor little girl felt lonely in the airport and found it nowhere to complain,I missed two flights in one day and the air attendant 's attitude were bad,this was the worst experience ever in my life,I won't recommend United airlines to any of my friends"