Flight from Zurich was canceled and had to spend the night in Zurich, with no hotel or meal voucher, adding hundreds of dollars to the cost of the trip. Worse, bags were left in Dublin and it took three more days for them to arrive - all the while, the airline couldn’t have been less helpful. My sense is that booking directly with the airline would have been more beneficial. Will not book with Kayak again.
Missed our connection and offered little to no help. Never again.
Cons: "Our stewardess was not the friendliest!"
Cons: "Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat."
Cons: "The food is good k"
Pros: "Amazing - they had a full dinner for a 9:55pm flight, with real silverware, complementary alcohol, for economy passengers! Crew extremely professional and efficient."
Pros: "The entertainment was good"
Cons: "The food on the 2nd flight was bad"
Pros: "Crew was great. Phenomenal even."
Cons: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Cons: "Actually making the flight"
Cons: "Movies , Wi-Fi , Live Shows"
Pros: "Crew was very nice and attentive"
Cons: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Pros: "The crew was great! The entertainment was pretty good too."
Cons: "The cabin was WAY too warm."
Pros: "Food was good. Crew was kind and gracious."
Cons: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Pros: "Great staff and air flight attendants"
Pros: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Cons: "The delay to fly was the only issue"
Cons: "Despite listing items desired for breakfast per seat assignment, flight attendant still got it wrong."
Pros: "A very friendly and attentive crew and a decent meal. Comfort is still iffy in coach but better than most American airlines. Good selection of movies to pass the time."
Cons: "Seats in coach are cramped and some have an electrical box under the seat in front of you, so there is no room for your legs or carry on bag. Bathrooms keep getting smaller to jam in more seats."
Pros: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Cons: "Several delays and gate changes."
Cons: "The way the movies, needed extra parts. No touch screen"
Cons: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."
Cons: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Pros: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Cons: "Boarding and in-flight experience were excellent."
Pros: "Everything except the seats."
Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Pros: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."
Cons: "The flight was delayed by 85 minutes from Newark to Zurich"
Pros: "Good staff, good boarding, good announcements"
Cons: "The chairs are so small!"
Pros: "Clean, modern plane, friendly and attentive crew"
Cons: "Cramped space in economy!"
Cons: "It was very late, with us on it."
Pros: "Comfortable flight. The crew was very nice and amenities were fine."
Cons: "My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening."
Pros: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Pros: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Cons: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pros: "Friendly Staff"
Pros: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Pros: "Stewards are very kind and friendly unlike those in US flights."
Cons: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Pros: "The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!"
Pros: "The flight attendant told me I had to keep my seat upright throughout dinner so the person behind me could eat. I wanted to sleep and couldn't do so without reclining. The seats are tight but I was in the economy plus section so I thought she should have let me recline instead of physically moving my seat upright. And for someone who cared so much about the seat at dinner no one cared about me the rest of the flight. I slept through breakfast and no one left me a tray even. Plus, I had my seat back the rest of the flight including landing which I didn't realize. Isn't it their job to ensure our seats are in upright positions in case we forget or don't realize? Just a very blasé crew."
Cons: "See above regarding the crew. It's not that big of a deal but I really thought the crew was poor. Flight was short and easy enough though."
Pros: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Cons: "The seats were old and uncomfortable and the arm rests did not go all the way up."
Pros: "good food, excellent entertainment selection"
Cons: "late boarding, late take off, missed my connection"
Cons: "Seating and foot space was uncomfortable to me."
Pros: "The crew really went out of their way to accomodate and made sure I found my seat, was entertained and was comfortable throughout my flight."
Cons: "It was delayed a little."
Cons: "Newark airport is awful. Can't get food, can't get coffee, can't get a newspaper. I would try to avoid it."
Cons: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Pros: "Newer plane"
Cons: "I have been flying to Asia on Asian airlines and maybe I have become accustomed to flights and crews that know how to manage a long flight. For example: The crew seemed tentative and untrained. Saw the crew once between the meal at beginning and the meal at the end. I wonder where they can hide for so long on a small plane? Too many announcements by the Captain -- shut up and fly the damn plane! Do you think the crew might replenish the toilet paper on an 8 hour flight? on another note: Seat spacing is adjustable - very close seats Overall--- underwhelmed"
Cons: "I had a good seat, the plane was comfortable and the crew was nice"
Pros: "Night flight. Food is fine."
Pros: "Perfect service, on time"
Cons: "I think all was very good"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Great flight but old regional jet"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "Two bags delayed between JFK and MSP."
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Pros: "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
Cons: "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "Great service from boarding to landing"
Pros: "Amazing crew and clean cabin."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Almost everything."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Cons: "Lack of legroom in economy"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "The crew from SYD to LAX was absolutely excellent! The food is always plenty and hot, and I really appreciate being given a whole bottle of water. Also, thank you for leaving snacks out for us especially those who sleep through the meal service. Very satisfied with the airline so far!"
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."
Cons: "This Lufthansa flight was operated by United Airlines. Coach seating was uncomfortable after a couple hours despite moving around regularly."
Pros: "Lufthansa always great. Comfortable seats, good and safe service."
Pros: "The flight crew & the flight itself was great."
Cons: "The flight was delayed by 4 hours. Not only did I miss my connecting flight, but I also missed my rescheduled flight. I had to wait another 7 hours in the airport waiting for a flight. And due to this I missed an important meeting."
Cons: "Late, missed connection"
Pros: "Great crew, food, entertainment and drinks."
Cons: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."
Cons: "On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed."
Pros: "Large entertainment variety"
Cons: "Comfort less than desirable. Not enough sitting space. Also my luggage was left behind in Munich."
Cons: "The problem is with KAYAK. KAYAK booked us a carrier light ticket and failed to inform us at the time of the booking that it was a tariff without checked in baggage that was being offered. Fortunately, LUFTHANSA informed us of this fact at checkin and we purchased carriage with checked in baggage. This makes me wary of buying tickets through KAYAK in the future."
Cons: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Pros: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
Pros: "Flight Delayed from EWR. But the connecting flight to mumbai was not allowed to boarded. Since the gate closed even though the flight was still there. On top of it, the flight that was provided as an alternative was again with a stopover, so now, we had two stop over and extra 14 hours of layover time. Did not offer hotel stay or transit visa. was stuck in airport. Very much disappointed with Lufthansa. Will never take this flight nor will allow my friends and family to take one ever again."
Pros: "The Cabin Crew was excellent! Very impressed"
Pros: "Clean, modern place. Professional staff."
Pros: "Just fine."
Cons: "My eyes got so dry that I couldn't see very well for a few hours after landing, everything was hazy and glowing, like I had a film on my eyes. I've been on way longer flights before and I've never experienced this, it was scary."
Pros: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Cons: "Very uncomfortable seats, minimal leg room, mediocre food."
Pros: "They boarded back of aircraft first. They gave wine on demand. They were smiling and helpful and greeted us on entry and exit. The little things matter!"
Cons: "It was difficult to fall asleep in the seats. Uncomfortable."
Pros: "Screen monitor and flight map"
Cons: "Flight was delayed and it was kinda cramped"
Pros: "Excellent staff and organized service. Entertainment syst m standard but worked well without problems."
Cons: "Food was just OK"
Cons: "Pathetic food, and really rude crew by the standards of an international flight."
Pros: "Professionalism of the crew"
Cons: "tight sits"
Pros: "Clean plan, attentive attendants, flight was delayed 15 minutes but notified us promptly."
Pros: "Seat comfort, easy of boarding."
Pros: "Baggage handling, efficiency overall"
Cons: "Small legroom in economy"
Pros: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."
Cons: "Baby kept most of the cabin up for three hours of a six-and-half hour flight. I know this isn't Lufthansa's fault, but they did little to help. Also, business class seats are too hard!"
Pros: "The Lufthansa service starting with the baggage checkers in Newark NJ. They provide service and a enjoyable flying experience."
Cons: "The layover in Frankfort was long and the gate we went out is in need of an upgrade but B10"
Pros: "Very professional crew !!"
Cons: "Nothing to write ."
Pros: "The crew/ service was great & clean bathrooms on the flight"
Cons: "Terrible food quality. Zero leg space. The Newark terminal is ancient & fire alarm went off for over 20min before boarding."
Pros: "The convenience of an early arrival time in Frankfurt to catch another connecting flight to my final destination"
Cons: "Lufthansa was GROSSLY late to depart,for no apparent reason, causing me to miss my connection! Lufthansa then arranged for the cheapest and LATEST flight available as an alternate connection causing me to miss a very important family event.. Very disappointed.."
Cons: "i missed this connection was put on a united flight and was bumped down from business to economy. no apologies, no effort whatsoever to make up"
Pros: "Flight was on time and uneventful. Plane was a bit cool and most passengers were required to put their jackets back on. No complaints otherwise."
Cons: "Newark is not my preferred airport. We had to leave secure area between flights. Upon reentry, security stations were undermanned and wait times were long."
Cons: "The flight was late for 2 hrs with no explanation"
Pros: "Wine was nice. Great selection of movies. The crew were extremely helpful."
Cons: "Food was a bit bland. And there was no salt or pepper to be found."
Cons: "Seats were beyond uncomfortable unless someone was shorter than 5 feet tall. Zero amenities. I know it was the economy section but our 4 tickets were close to $6000.00. A few perks would have been appreciated."
Cons: "The flight was cancelled, I waited on the service center line for over 3 hours and in the end had to take a 8hr train ride in order to get to not completly miss my sailing trip. I arrivd to my boat 10hrs late when I was scheduled to take a 1.5hr flight and would have arrived 5 hours early."
Pros: "Such a nice plane. So clean and new and professional staff."
Cons: "Boarding a little disorganized. But it was the airports fault I think."
Pros: "New airplane"
Cons: "The front seat has sharp edges at knee level. Wen the front passenger recline his seat it killed my knees."
Pros: "Great entertainment package. IFE was great, large screen, with a variety of choices. Lavatories are very spacious on A340-600 (lower deck)"
Cons: "The amount of space at the rear of the aircraft is incredibly limited. I was sitting in row 57 and due to the narrowing of the fuselage toward the back, the seats are narrower, some without arm rests and people going to the back of the aircraft keep bumping into seated passengers. Leg room as incredibly limited. This is not acceptable for a major airline. The terminal at Newark is rather old and not the cleanest. Due to the lack of clear communication, most passenger were confused at to the order of boarding."
Pros: "I was bumped up to Economy Plus which gave me lots of leg room on a half empty flight. New plane was great"
Cons: "You lost my baggage! I checked it over to domestic in Newark, but despite the 3.5 hour turnaround time you still managed to leave my bags, and those of several other people on my flight to CVG, in Newark"
Pros: "Food was good, boarding was easy, transfer in Munich very manageable"
Cons: "The seats are unusually narrow and there is no place to put your book and iPad in the seat pocket in front of you. Also, very unremarkable service"
Pros: "it was much more comfortable on the second part of the flight"
Pros: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."
Pros: "we were treated like royalty"
Cons: "Seats have too little legroom. Even pushed to back in seat, my knees pushed seat in front of me. Not on person seemed to watch entertainment, because of the program you have to sign up for. Seems like basic tv or so could be free, even if there is charge for movies."
Pros: "Comfy new seats Plenty to watch on the free in flight entertainment"
Cons: "Liked all"
Pros: "However the connecting time for MUC to HEL was bit more."
Cons: "Entertainment system did not work part of the flight"
Pros: "The crew was very pleasant and several announcements made the flight easy"
Cons: "We were late !"
Pros: "The in-flight crew was nice and accommodating, to be expected after the delay. The entertainment system had many movies that were neither dubbed into nor subtitled in English or any other language I understood (such as Goodbye, Lenin, a film I love and have seen with subtitles). The gluten-free meal was bland, perhaps to be expected but as it was my first time ordering one, I wouldn't have known what to expect."
Cons: "Worst of all was the cold, unconcerned manner of a young woman who did most of the attending the crowd of delayed passengers at the counter. I don't ask for abject deference, but she seemed unmoved by our plight and was cold bordering on unpleasant when dealing with different passengers' delay dilemmas. This young woman was American of African descent; for the record, I am as well, which made me think she just took a dislike to me, but she didn't appear to be much nicer to anyone else and just could not be bothered in the midst of the nearly three-hour delay, a major hassle for everyone including the airline. For what it's worth, her name starts with an N. (I didn't have my contacts on) Another major fail was the Lufthansa crew's assurance ahead of the flight that we would be rebooked on later flights after missing our connections. This promise was made rather breezily; clearly those making it in New York didn't have to deal with the business end of a tired, disgruntled crowd trying to cope with the fallout of missed connections. Once we got to Frankfurt, there was one lady holding a sign aloft; the sign bore the names of presumably first or business class passengers who would be shuttled to their new gates. That lady impatiently waved people from the steerage (aka economy) mob away and towards three overwhelmed Lufthansa agents helping people locate their new flights and gates. The gentleman who helped me sent me, and, I'm guessing, quite a few of my hapless fellow travellers, to gate A13 to collect my new boarding pass. Not knowing the airport at all, I followed a set of signs that took me through a monorail to an access area that - surprise! - I could not enter with my outdated boarding pass. Finally an airport official helped the group of A13-bound passengers to the Lufthansa check-in counter, where yet another Lufthansa agent disappointed in his dealing of the situation. Had I not stated that I refused to queue up or to countenance my long-suffering fellow passengers doing so, he would have had us wait in line, including one young woman about to miss a second flight. The agent at the desk was very friendly, but all in all I found the airline's responsiveness to the evolving situations of its steerage passengers (a significant chunk of its income) a great disappointment. I don't expect I'll give the airline a second chance. There's too much good service to be had from Arabian Gulf-based airlines at comparable fares."
Everything good except comfort of seat.
Due to terminal renovations, there was inadequate seating. Couldn’t understand the gate agents announcements with her mask on. Could use more legroom in seats
Boarding and online chkin was very good, food was not to the expectations.
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Pros: "More leg room"
Pros: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Cons: "See previous"
Cons: "Entertainment worked sporadically"
Cons: "More options for gluten free food. Always get the same dish"
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Cons: "It was a great flight can’t think of anything"
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Pros: "The crew was very careful"
Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Pros: "Service and crew are great"
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Cons: "My luggage was lost in Paris. Now I need to wait still."
Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Pros: "Food was good. Crew nice and professional."
Cons: "Landing was not so smooth."
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Cons: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Cons: "Screen broke half way through flight. Food was poor"
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Pros: "The inflight service"
Cons: "The 3 hours delay"
Pros: "Nice food Right in time Police and customs formalities easy"
Cons: "Poor comfort in business class No entertainment at all"
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Cons: "only there were del;ay at JFK"
Pros: "All of the crew were friendly and the flight was on time."
Cons: "No problems"
Cons: "They lost my luggage"
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."
Pros: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Cons: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Pros: "The food, the facilities, the seat, everything."
Pros: "Crew were great"
Cons: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"
Pros: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Cons: "No entertainment system, tight seats"
Pros: "The space between the seats"
Cons: "Seats space"
Pros: "The early boarding and charging ports accesbility?"
Cons: "Just one snack option maybe a few more comps. Also it didn’t have any info on the new airplane. The ride was nice."
Cons: "Was late. Almost missed me next flight."
Pros: "The crew was nice as was the meal"
Cons: "Panasonic Wi-Fi does not come close to the value GoGo provides."
Pros: "Plane had a modern feel with exception of entertainment."
Cons: "No entertainment on the back of the screen. This is 2018, who doesn’t have that??? Sit length was a little small. I’m 5’10 and barely fit."
Pros: "Liked the entertainment and drinks service"
Cons: "Very tight for space."
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "They got another flight for us"
Cons: "4 hour delayed"
Pros: "Boarding was efficient the flight left on time in spite of rain. Lots of air traffic departing JFK and we were delayed in the take off queue for an hour. The captain made up time and arrived Paris almost as scheduled. Food was very good for coach class and it was a hot meal."
Cons: "The coach seats even on this 6.5 hour flight were uncomfortable. The seat backs have no support. The aircraft was an older 767 and did not have entertainment screens on the seat backs. Thus there were no games or other interactive programs. It had the overhead monitors for movies. Hopefully they will modify that plane soon."
Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Cons: "Flight attendants are rude and nasty!"
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Cons: "Very old plane. No personal entertainment. Very basic service."
Pros: "The comfort seats"
Cons: "Flight was oversold and that caused a delay of over 1 1/2hr."
Pros: "On time good service"
Pros: "much room. great entertainment. great crew"
Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Pros: "It got me there safely without delays."
Cons: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."
Cons: "Food was 100% inedible, I didn’t even bother with the breakfast because the main meal was really really disgusting No in seat entertainment The electrical outlet was not turned in for that section of aircraft"
Pros: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
Pros: "the check in went very well and the crew seemed efficient."
Cons: "the food was not good. it was not hot. the sound system was not good. the plane's screens were too far away. the earphones were a joke and did not fit well in the ear....plus no crew member came around offering them-I had to ask for them."
Pros: "Movies. Safety of flight"
Cons: "Food Too crowed seats no room to breath"
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Cons: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Pros: "The boarding was quick"
Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Cons: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
Cons: "After arriving at the airport more than 2 hours early and at the gate 30 min prior to departure, American Airlines never called last boarding call, not our names. We sat at the gate, not knowing they had boarded, and tje plane departed unbeknownst to us. Had to stand in the rebooking line for 1.5 hours before speaking to a rep who told us we couldn't rebook our international flight. Had to request a supervisor, who thankfully after an additional hour was able ro rebook us."
Cons: "3 hour delay on international flight from JFK made for a very long day."
Pros: "Reserved seating at time of boiling so all 5 of us sitting together."
Cons: "When we got our boarding passes we were all sitting in different places. I cannot understand how you sit a 3 and 4 year old away from their parents. Shocking oversight."
Pros: "The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay."
Cons: "Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours."
Pros: "The crew was great"
Pros: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
Cons: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "The airline was great."
Cons: "It airfare.......I've never in my life had to deal with such an unprofessional company in my entire life! I'm honestly shocked that you use them considering your a creditable company. I was screamed and cursed at hung up on and also cancelled off my flight the morning of and then had to pay an additional $100 to get back onto the flight! When I checked online they have nothing but bad reviews. Unfortunately I will not be booking through kayak again in fear of having to deal with airfare."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."
Pros: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
Pros: "That we amazingly finally made it to Rome."
Cons: "Almost everything that could go wrong, did go wrong. Literally, every plane we were supposed to fly on had something wrong with it. We were delayed for hours, missed a connecting flight, had to take another flight which was delayed even longer, they had to find another plane entirely because something was wrong with THAT one. Once we finally got on the plane, we sat on the runway for an hour because there was some kind of TSA-related issue (awesome) and then the airport wouldn't let any planes take off inexplicably. We got to our destination 12 hours later than we were supposed to. But to make up for it, American gave us $10 food vouchers to use in the airport in the middle of the night..."
Pros: "Plane was clean boarding was fine."
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "Direct flight, convenient schedule"
Cons: "Ground delay at JFK, no personal entertainment system"