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Pros: On time and comfortable.

Cons: Had unknown jump grade to much better seats No explanation given Too bad it wasn’t on a 6 hour flight

Pros: The boarding was quick and the plane departed early.
Cons: I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off.

Cons: It was the last row, could not sleep on it

Pros: We landed safely
Cons: Out of everyone’s control Mother Nature

Cons: Loved it!

Pros: Cleanliness. Safety. Friendly.

Pros: Yes
Cons: Delightful experience except at SFO checkin.

Pros: Covid safety protocols and people following was excellent.
Cons: Serve alcohol :)

Cons: This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people.

Pros: Crew was solid.
Cons: Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport.

Pros: Crew great....moved passengers around near us for Covid related separation.
Cons: Cramped.....too many seats in too small of a plane....I'm 6ft / 190 lbs

Cons: Zero PPE or social distancing by crew

Pros: It’s been awhile Since I’ve flown delta and omg they truly blow every other domestic airline out of the water hands down. And I’m flying basic economy. Impressed. Bravo Delta

Pros: A box was under my feet, not sure what it was. A part of plane! ATL - EZE uncomfortable Crew great in spite of ongoing turbulence!

Pros: The crew was very nice
Cons: Everything else

Cons: Aircraft was too warm. Needed more air!

Pros: delayed, switched to another flight, delayed 3 times...crossed the border at 1am...terrible experience overall
Cons: everything

Pros: compared with other airlines they were just OK
Cons: everything

Pros: Crew could have been better.

Pros: Seats are fine. Ordering system is up to date.
Cons: After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything.

Pros: Terrible seats! It keeps getting worse.
Cons: Timing of leaving the airport! It was delayed and I missed my international flight

Cons: The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society.

Pros: Quick boarding process
Cons: Wifi stopped working halfway

Cons: Great

Cons: Flight was delayed, for unkown reasons.

Cons: Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms

Cons: The sits are uncomfortable

Pros: Nice Airbus plane. Due to thunderstorm in Dallas, pilot not able to leave DAL to come to fly the plane in LAX on time. We delayed around 45 minutes. Otherwise, crews were professional and efficient. Excellent movies choices.
Cons: Boarding announcement in SFO was bad. No one can hear what the agent announced. Random sequence of boarding with confusion. In LAX, we supposed to go to a different terminal by a bus. There is no guidance out of gate to assist passengers that transfer to get on the right gate on the right bus. In AUS, there is not any announcement for luggage belt. An announcement would be helpful to new arrivals to this airport.

Cons: Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight

Pros: I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!
Cons: The gate staff and the flight staff. Rude

Pros: Once aboard, flight went without a hitch and flight crew was attentive
Cons: The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!

Pros: Excellent service and upgraded snacks in economy
Cons: Nothing

Pros: Flight schedule and the various flight options with regardss to the number of departure and return flights.
Cons: Delta flight crew complacency and the lack of on board options. I flew first class and the food options were very limited. The crew also seem to have the attitude as though the passengers should be automatically understanding and satisfied. This was mostly on the return flight, an all male crew.

Pros: The t.v. 's at each seat
Cons: Nothing

Cons: Too crowded and seat mate stunk like pot , flight was good because we were 20 minutes late and flight crew very nice

Pros: Delayed 2 hrs

Pros: On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane.
Cons: Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust.

Pros: The crew did a great job of dealing with delays beyond their control and made sure we - and our luggage - made a connecting flight.
Cons: No complaints.

Pros: They say us together (we had seats apart -- even though it stated our children are 4 & 1). They gave them wings and each an extra little snack. I felt they were supportive of us.
Cons: Paying to check our bags!! We were forced to... too much stuff traveling with kids. It sucked to have to pay $50 when Alaska airlines saw we were struggling, they checked our carry one for free to ease our time in the airport!

Pros: the meal was OK and they served ice cream midway between SFO and JFK.
Cons: Late departure. Long delay getting to the get because of congestion at Terminal 4.

Pros: Comfort and boarding
Cons: Delay and food

Pros: Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on.
Cons: No complaints!

Pros: Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day.
Cons: I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess.

Pros: Flight very smooth.Just after landing,luggage pick up wait too long,almost after one hour later.

Pros: Whoa, we flew Coach and had plenty of space! How marvelous to not be packed in; crew and passengers were wonderfully relaxed, and all went well despite turbulence on takeoff and landing. Great daytime flight experience with my toddler grandchild!

Cons: Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late

Pros: Quick boarding
Cons: The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for.

Pros: New business class configuration on Dreamliner - love that Virgin gives out pajamas, staff are always incredibly nice
Cons: Seats are surprisingly narrow, and lack privacy

Pros: Quick flight and we flew over Yosemite (where we recently hiked). Also, the free in-flight entertainment is such a nice addition! My wife and I had the seat open next to us, so it was very nice to have extra room in our row!
Cons: Nothing

Pros: Very nice and friendly service
Cons: Nothing

Pros: Crew was professional and helpful.
Cons: Seat was narrow for business class.

Pros: The crew were so friendly and helpful.
Cons: I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option.

Pros: excellent crew, well manner, well dresses smart feel... they seem to know my needs before I did .. loved it
Cons: wider wash rooms onboard .. wider seats .. wider seat bealts also plane from FRA - BOM could use service maintinace ... it seemed like an older aircraft

Pros: Large entertainment variety
Cons: Comfort less than desirable. Not enough sitting space. Also my luggage was left behind in Munich.

Pros: Nice comfortable flight
Cons: misspellt my name!

Pros: Priority boarding for parents with children was a huge help. Provided extra blankets and most of the crew's friendliness was very appreciated.
Cons: Provided bassinet is much too small for even a 17 months old. Also very hard bedding made it impossible for the kid to sleep. We observed same with the other parents. Alone with that, the height of the bassinet makes it easy for the kid to get distracted. WORSE PART: Our daughter couldn't get comfortable to sleep and got fussy, so I took her for a walk which didn't help much. Since it was bedtime 11pm with 0 to little traffic, and to avoid her crying from disturbing everyone I resorted to one of the bathrooms with her. She did fall asleep for about 1 hour until one the FA came literally BANGING on the door. Very rude even after I calmly explained the situation. So sorry for such people with no compassion nor understanding in their hearts.

Cons: The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave.

Pros: Flight was good.
Cons: They lost 2 of my checked in bags and damaged 2 others.

Pros: The service and the entertainment system
Cons: Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines.

Pros: Even though the flight was delayed by a couple of hours, Kayak kept us continuously informed about where we stood. Thanks!

Pros: Just fine.
Cons: My eyes got so dry that I couldn't see very well for a few hours after landing, everything was hazy and glowing, like I had a film on my eyes. I've been on way longer flights before and I've never experienced this, it was scary.

Pros: Screen monitor and flight map
Cons: Flight was delayed and it was kinda cramped

Cons: Pathetic food, and really rude crew by the standards of an international flight.

Pros: Great crew, smooth boarding. The dinner was fine, salmon on rice, salad, cheese and desert, of good quality when compared to typical airline food. The breakfast was ok, fruit, muffin and ok cereal bar, too carb-heavy though. The entertainment offered my options. I particularely enjoyed the "Deep-Sleep" relaxation audios which indeed helped me to get some shut-eye during the overnight flight that left the East Coast late afternoon.
Cons: The comfort in the economy class is mediocre at best. We had more space on the inner-German connection, see next review, than the international flight. The beverage service was skimpy. Flight arrived Dusseldorf on time and then spend 20 minutes on the ground, waiting for a gate, resulting in a scramble to reach our connection.

Pros: Nothing really. It was an overall terrible flight.
Cons: The crew was so bad. When asked for my special meal 2.5 hrs into the flight, they said you haven’t ordered any, which in fact I had a month before my flight. The crew member instead insisted that ”you should've brought your own food” not once but twice. No courtesy nothing. I was super disappointed. I fly a lot and this was hands down my worst flight. Also, the aircraft and seats were terribly uncomfortable (Boeing 747-8 Economy). Boarding took forever as well. Overall a very shocking experience from a very experienced airline otherwise.

Pros: Professionalism of the crew
Cons: tight sits

Cons: Nothing. Great flight great crew.

Cons: Boarding was an unorganized free-for-all

Cons: Terrible plane: old propeller plane, bouncing in the wind. Inbound flight was late and I guess plane wasn't cleaned in between; had empty coke bottle and wrappers in my seat pocket. Felt like cutting costs and corners everywhere. This was the regional partner, not UA

Pros: Hasn't happened. Still waiting.

Pros: The service and space on the airplane were excellent.
Cons: The boarding was a little chaotic but that may be a result of the limited space available at Newark Airport.

Cons: Baby kept most of the cabin up for three hours of a six-and-half hour flight. I know this isn't Lufthansa's fault, but they did little to help. Also, business class seats are too hard!

Pros: I LOVED the Crew. Exceptional! Polite, accommodating, kind, friendly. Just wonderful. The food was pretty good too! The entertainment was great. I loved that the toilets were in a separate area downstairs! The flight was overall pretty comfortable. The cabin temperature was also great, not the freezing temperature found on American planes. Thank you LUFTHANSA!!!
Cons: The flight was late boarding and late arriving in Munich. I had a connecting flight to make and that was a harrowing experience. I had no precedence offers the other passengers in deplaning. I was given no help in making my connecting flight. I had to queue up for border control. I had to go up and down numerous escalators. I was stopped by a policeman asking for papers which I had already given to border control. I had to take a train and change terminals. My connecting flight was departing from the farthest gate possible in the terminal. I was running the entire time, and I barely made it. Had I not been running, I would have missed my connection.

Cons: The ticketing when purchasing a ticket from NEW YORK is very unclear and even though we wanted a JFK ticket, the NEW YORK search showed a ticket for NEWARK NJ so my step dad ended up going to the JFK airport - An elderly man who has trouble with English and no one was willing to help him to rebook his ticket. Not only that - the Lufthansa people VOIDED his entire ticket including the second leg because the agency wasn't picking up for a rebooking so the entire ticket cost was lost - $1200 - GONE! We couldn't even get him a one way ticket so he could use the return part of the one he bought. This is an absolute customer service disaster. This man lost all his money, he saves up all year to go see his family. That's an ugly way to take advantage of people.

Pros: Nothing
Cons: The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )

Cons: Stoll in Germany first flight was over 1.5 hour late a I miss my original flight. I must wait now for afternoon flight and wait all day having family emergency situation.

Cons: Ridiculous policy that couldn't get seat until 23 hours in advance, then that wasn't even true. Then misinformed me about what kind of seat I had been assigned. Then insisted I check a bag that did not need to be checked. Then the food was inedible. Flight happened to be late so I missed my connection, and they offered some more misinformation in that regard; There were of course human beings (staff) to deal with, but they had been reduced by Lufthansa's rules and systems so they were just robots, repeating over and over again inflexible policies. Horrible!

Pros: Liked all about the flight except the delay, but got good treatment from airline during extended trip
Cons: Plane was late to depart, missed connection in Frankfurt

Pros: Service, comfort, movie selections

Cons: Entertainment center was not working properly. Had to be rebooted twice.

Cons: i missed this connection was put on a united flight and was bumped down from business to economy. no apologies, no effort whatsoever to make up

Cons: N/A because we missed the flight.

Cons: The flight was late for 2 hrs with no explanation

Pros: Service and crew excellent
Cons: Boarding took too long as automated boarding was defective.

Pros: Wine was nice. Great selection of movies. The crew were extremely helpful.
Cons: Food was a bit bland. And there was no salt or pepper to be found.

Pros: The basics were fine.
Cons: The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing.

Pros: Food was good, boarding was easy, transfer in Munich very manageable
Cons: The seats are unusually narrow and there is no place to put your book and iPad in the seat pocket in front of you. Also, very unremarkable service

Pros: That the flight left on time and arrived early. The flight attendant was very friendly but knew his job well, and went the extra mile to be sure we were all comfortable.
Cons: That the plane seemed noisy (from the back row at least). That the flight attendant did not help me find my seat. After travelling almost 24 hours I was tired and was trying to find the seat using the boarding gate number. I figured out I should have been in 9 D by the end of the flight. Instead I sat in the last row because it was empty and there was not a seat 26A. I almost missed this flight because my boarding pass said 26A and really it was 27A. I did look at the board. I did not compare the board to the ticket, and the numbers were so close my tired brain thought they matched. When it was time to board I checked at gate 26A and she sent me around the construction. I told the guy there (27A) I was looking for 26A and he said to go around the construction. I told him they sent me to him and he insisted I go around the construction. I would have missed the plane if someone else had not come up just then and said he was going to Richmond. At that point I told the guy I was too, and he checked my ticket. Some of the problem was my tired brain and you cannot fix that. Perhaps when someone tells your employee that they have already been sent around the construction the employee should just check the ticket instead of trying to send them back.

Pros: it was much more comfortable on the second part of the flight

Cons: The Newark airport is a swamp of unpleasant facilities and personnel.

Pros: In my experience Lufthansa is almost always on time and very professional in how they manage their flights.

Pros: Professional and courteous flight attendants.

Pros: Great flight

Pros: i am glad that i got there safely and ahead of time
Cons: it was NOT a lufthansa flight, which is what i was expecting and wanted. it was a united flight . i wanted to fly lufthansa because it is a higher quality experience than united, but for some reason after i bought the ticket i learned that united was operating the flight for lufthansa

Pros: The crew was very pleasant and several announcements made the flight easy
Cons: We were late !

Pros: Service and meals were excellent and well organized.
Cons: I booked the flight with Lufthansa and thought I was flying with them. When I first went to terminal C at Newark with my paperwork United told me I had to go to terminal B. I went to ' B ' and Lufthansa told me to go back to Terminal C , that I was flying on a United flight. So I went back and the United people helped me. It all worked out well but was initially confusing.

Cons: The crew seemed not to Americans, funny is that I'm not even one just speak English well, rude!

Pros: Flight crew was terrific. Very courteous and helpful.
Cons: The movies were mediocre and system was not easy to use.

Pros: Fast flight
Cons: Problems with movies and system. Terrible food.

Pros: Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting.
Cons: Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored.

Pros: Salimos a tiempo . El business es muy confortable
Cons: La comida horrible . No se limpian los baños

Cons: No internet available (2020). For the my previous flight, a month ago, was the same problem.

Pros: Yes
Cons: Nothing. Flight was amazing

Cons: Flight got cancelled

Cons: I congratulate the KLM crew!

Pros: Just as I expected. And I made my last connection easily.

Cons: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....

Pros: Crew was very engaging and service was good.
Cons: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Cons: This was just a short commuter flight from Lyon to Amsterdam for connection.

Pros: It was all fine
Cons: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund

Cons: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.

Pros: Food provided, staff kind
Cons: Was several hours delayed and check in took 45 minutes because they somehow lost my reservation.

Cons: The flight was cancelled and had to be rerouted on United Airlines.

Pros: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.
Cons: I would have to dream something up.

Pros: short, sweet and to the point. 1+ hour flight is usually an easy hop.

Pros: Crew was awesome
Cons: .

Cons: KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean.

Pros: The boarding was easy and you didn't have to wait inline for that long
Cons: KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.

Pros: Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either

Pros: Nothing really
Cons: Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers.

Pros: Fabulous trip with friendly, helpful staff
Cons: Nothing

Pros: Good Experience
Cons: Nothing much

Cons: Bit cramped for space

Pros: Crew were friendly. Flight was comforyable smooth and on time. Nice snack.

Pros: Decent seat size. Sorta slept the whole flight.

Cons: Bag was lost

Pros: Only thing we liked was the fact that we were able to get onto our flight at all...
Cons: Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online.

Cons: At some point the luggage was lost. here.

Cons: KLM crews look unhappy with their work. Everything they do is a favor not duty.

Pros: Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed
Cons: Flight was delayed due to weather in Amsterdam area

Pros: The flight was great.

Cons: Service from airline host Poorly maintained plane Bad food Old entertainment

Pros: Easy boarding, plenty of room

Pros: Crew was very helpful.food
Cons: Food was not upto the mark.

Pros: From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
Cons: The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!

Pros: Great crew service. Among the best ever.

Cons: The bags where damaged from the staff

Pros: Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice.
Cons: Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!

Pros: I was upgraded to Buisness so, no complaints
Cons: No Marlboro light cigarettes on the duty free shopping cart

Pros: quick boarding, responsive Airline stewardess, very polite.
Cons: temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner.

Pros: The staff and crew
Cons: Nothing

Pros: Boarding was very efficient.
Cons: Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good.

Pros: KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful.

Pros: Enough space good wine and on time
Cons: Nothing

Pros: Excellent service
Cons: Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway.

Pros: Except for my negative comment, a good flight.
Cons: I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight.

Pros: They flew full speed to catch up with the delays.
Cons: Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least.

Cons: Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them.

Pros: - entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively
Cons: - Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up.

Cons: The food was not as usual.

Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.

Pros: The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!
Cons: For me this part is not applicable

Pros: Incredible staff. Super polite

Pros: Entertainment system failed repeatedly.
Cons: Entertainment system failed repeatedly.

Pros: Crew was ok and servicial
Cons: Food and reception at door of boarding

Pros: The schedule and timing
Cons: The airport, some of the crew, the aircraft seats, the entertainment system

Pros: Crew was solicitous.
Cons: They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat.

Cons: Boarding clusterf...

Pros: Not being charged for my first bag of luggage
Cons: Nothing

Pros: In flight entertainment was great
Cons: seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)

Pros: The new movies selection, food was very good, staff more friendly than previous flights
Cons: Boarding always a problem on MEA we have to wait too long in the queue

Cons: Great experience

Pros: The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083
Cons: Nothing

Cons: I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre.

Pros: Crew was very nice. Food was good and tasty.
Cons: Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that.

Cons: They lost my luggage :(

Pros: Over all everything was great, except the bags check in

Pros: Food was good, crew was very professional and courteous. Flight was smooth.
Cons: Coach was cramped and the video system didn’t work very well

Pros: SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone.
Cons: The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight.

Cons: I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest.

Cons: The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible.

Pros: Great service and food.
Cons: Tv screen is resolution is to low. Hard to see details.

Pros: Food has improved a lot on business class. Meals are more creative.
Cons: Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class...

Pros: It was a wonderful flight and service . Hospitality and welcoming.
Cons: Nothing everything was amazing .

Pros: Nothing
Cons: Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation.

Cons: Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism.

Pros: The friendliness and courtesy of the staff.
Cons: One piece of my luggage was left behind in Paris.

Pros: Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket.

Pros: The airplane have great entertainment system. The cabin crew are very nice.

Pros: Everything was very prefect and would love to fly again.
Cons: NA

Pros: The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food.
Cons: The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping.

Pros: All of the crew were friendly and the flight was on time.
Cons: No problems

Pros: the Airline
Cons: The Airport, Security, Boarder control.

Pros: There was enough leg room
Cons: The food was not very nice and the aircraft was really cold.

Pros: Not much
Cons: Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection.

Pros: Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters.
Cons: Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed.

Pros: Amazing service, seat and FOOD
Cons: Nothing

Cons: Food and coffee were cold. Service on AF is getting worse.

Cons: We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service.

Pros: The service provided by Jet and Air France was excellent. The wheelchair service did help very much

Pros: I like service of AF

Pros: The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games.
Cons: It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie.

Pros: It was as expected.
Cons: Boarding was a bit tedious because we had to first board a bus to take us to the airplane.

Pros: Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!
Cons: Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important.

Pros: Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient.
Cons: One bag did not arrive in Toronto, apparently delayed in Paris.

Pros: Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight.
Cons: Although incoming plane arrived late, flight home arrived 20 minutes early.

Pros: Same as above, the crew was very friendly and the food was great.
Cons: Seating was cramped and uncomfortable for a tall person.

Pros: Entertainment and priority air sircharge was worthwhile on long flight with connection. Seats were very comfortable with enough recline. Provided multiple beverage and food services.
Cons: The Delta staff were unprofessional. Checking phones while people boarded, handed unopened beverage to 2 unknown strangers to pour themselves and share. We're "joking around" amd jobial in a manner that was unprofessional. Food was hot but overlooked and pastry was "steamed" so chewy.

Cons: Food was unexpectedly bad and both meals were cold

Pros: I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me
Cons: You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around

Cons: WiFi wasn’t working

Pros: Uneventful flight. Departed on time. Arrived ahead of schedule (good thing). Excellent crew from nose to tail.
Cons: PA system at gate was awful. Instructions were inaudible.

Pros: crew was great and moved me further up in the plane to make a tight connection
Cons: food

Pros: Everything about my trip was exceptional!

Pros: Very clean and plane was not crowded!
Cons: Food and beverage service, but we completely understand with COVID 19

Pros: Good seats and very clear

Pros: Nothing,really other than the fact that it Got us home.
Cons: At least offer water. There was no service whatsoever

Pros: Flight and plan where great.
Cons: Stewardess was very rude and un please y with all customers. Didn’t feel like she wanted to be on the flight. Her attitude was the main problem.

Pros: Everyone was well behaved.

Cons: Great flight

Pros: comfortable first class seat
Cons: There was no wifi. No entertainment, no ability to work.

Pros: Crew was awesome, friendly, tentative, and welcoming.
Cons: Screaming kid in the background, wouldn't stop the entire flight.

Pros: Pilots and crew are still great- all negative comments have to do with corporate policy.
Cons: Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing.

Cons: Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8"

Cons: There were too many people on the flight. The middle seat was occupied.

Pros: 2 and 2 seats, all occupied, no distancing.
Cons: Better seating, boarding from the tail to decrease contact

Pros: Boarding process was easy and flight was smooth.

Pros: Crew was great seats like always aren’t comfy
Cons: Better seats

Pros: Flight diverted. Poor communication
Cons: Realistically explain options of what may happen due to weather issues

Pros: The crew was very polite and helpful as the flight attendant was still new.
Cons: It was FREEZING on the plane.

Cons: Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!

Cons: Everything AA did nothing right.

Pros: The was plenty of leg room.
Cons: One flight attendant was pretty unfriendly.

Pros: Was not long enough

Cons: We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding

Pros: Good crew, good service, good captain.
Cons: If I did not have to check my carry-on to baggage claim. The flight was delayed and landed late (high winds)

Pros: One of our fellow passengers was willing to change seats so my wife and I could sit together.
Cons: I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab.

Pros: Short flight
Cons: Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation.

Pros: Efforts to get us to Philadelphia
Cons: Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public.

Pros: Pleasant service ; courteous team
Cons: Flight delayed

Pros: DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home

Pros: Boarding was efficient
Cons: There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane.

Pros: The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!
Cons: the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people.

Pros: I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines.

Pros: Little
Cons: Mechanical issues, late late late, bad communication, no apologies or compensation for huge waste of time.

Pros: I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!

Cons: Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?

Pros: Food, OK legroom, complimentary wine & beer on a US carrier
Cons: Barely functioning ancient touchscreen system

Cons: They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up

Pros: The plane has improved greatly with their comfort and leg space
Cons: With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour.

Cons: I thought I was booking an Alaska Airlines flight. I booked on Alaska Airlines website. I picked seats. I missed the part in the email I received later saying I didn't have seats. I never received a check in notification email. It took forever to check in at the airport because the the kiosk took a while to pull up my reservation after asking for additional information. I got stuck with middle seats on 5 hour plus flights when I had actually checked to confirm I could still select a window seat before I booked and did indeed select window seats when I booked.

Pros: I was in first class, so the legroom and seat comfort is good. The seats were removed with leather and headrest was movable.
Cons: The gate agent didn't enforce the carry-on policies. Large roller bags were turned sideways in the overhead bins. Flight attendants were not friendly. Why pay profit sharing to employees if they still are treating people badly. Overall it was an ok flight, I wouldn't go out of my way to fly them, just if they are the cheapest, because their attitude towards paying customers is horrible. I wish I could return the favor to them one day, I bet they wouldn't like it very much.

Pros: Was about an average flight for domestic travel.
Cons: Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward.

Cons: The flight attendant chastised my husband loudly when doing a pre check before take off. She reached over and yanked his charger our of the socket and stood over him and reprimanded him for not being on airplane mode. The passengers in front were turning around while the passengers behind were laughing. It was excessive and inappropriate. The passengers behind him had tray tables down and video games out and when she addressed them it was in a respectful manner, but when addressing my husband, it was disrespectful and unprofessional. Seemed to be discrimination as she did not treat any other passengers like this. I wish I would have captured this on video to share with American Airlines as I do not think they would condone her behavior. Her name was Marlene and she needs additional training regarding customer service.

Pros: Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end.
Cons: The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say.