It was great. Nothing to change.
The Campinas airport has very poor signage, access for gate A8 is very confusing. Need more info on how to get from a domestic flight to international boarding. The place is a maze
Pros: "Everything was excellent accept the entertainment."
Pros: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Cons: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."
Pros: "All flights take off on time and arrived on time."
Cons: "Refreshments were minimal."
Pros: "For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible."
Cons: "more and more current movie options"
Pros: "Seat not confortable vry tide"
Pros: "Crew was good but seat very tide for big people. Many close to me not well distributed."
Pros: "Airplane was comfortable and food was good. The crew was also very friendly."
Cons: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Cons: "Plane was dirty, it took flight attendants 1.5 hour to start service after take-off."
Pros: "Amazing crew and overall experience"
Cons: "No complaints on this one"
Pros: "Polite and friendly crew. Comfortable seats, new plane."
Cons: "Definitely the food could be better. It was tasteless."
Cons: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"
Cons: "Very narrow seats"
Pros: "The crew was excellent, and the entertainment was good."
Cons: "The boarding of the connection flight was a little messy. Also, the table on the seccond flight was a bit lower than the first, but enough that I couldn't pull it down if I didn't put my knees to each side."
Pros: "Crew was amazing"
Cons: "Better food"
Pros: "Friendly crew, most spoke at least some English"
Cons: "Only food for purchase, would be nice to have second language option on some of the entertainment"
Pros: "Nothing was great nor poor."
Cons: "The flight attendants from Sao Paulo to Newark, didnt seem like they wanted to be working. They did their job but with no enthusiasm to be there"
Pros: "My seat 28H didn't recline"
Cons: "More recent movies on board"
Cons: "didnt reach connection"
Pros: "Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!"
Pros: "Uau!! Azul! Amazing!! Every single staff I met treated with so much professionalism!! Thank you! First time flying with Azul!! I had heard raving reviews fr9m my parents and now I know why!"
Cons: "SAME AS ABOVE"
Cons: "Food could be healthier"
Pros: "The crew was very nice and polite. The flight was on time. TV on board was a great entertainment. Everything went smooth."
Pros: "Nice planes and nice crew"
Cons: "All else. Long line for check in at connection point (only one person behind the counters), a chaotic boarding process and then Azul lost my baggage. My first, if I can avoid it, my last flight with them. Pity."
Pros: "Business accommodations were great and the staff was fantastic"
Cons: "Flight was delayed almost one hour, the cabin was too hot."
Pros: "economy xtra seats were nice"
Cons: "As cadeiras poderiam inclinar mais para trás. Esconderam minha mala dizendo que não pode colocar na esteira pois estraga a mesma. Deviam te avisado antes... quase perdi meu vôo de conexao"
Cons: "The arrogant employees at Gov. Valadares didnt tell me they were sending me to another airport making me miss my conection flight in the process. This information was disclosed only after I asked if the flight was on time because I had a international flight to catch at my final destination Sao Paulo - GRU. Instead of helping and apologizing for the hassle, the attendant said that I had to pay for my carry-on (that was 10kg) because I had another hand bag with my laptop in it. I said that I would not pay, and that Azul should return me money first for not delivering the service I purchase - which was the flight from Governador Valadares, MG to Sao Paulo, SP (with a quick stop in Belo Horizonte, MG). Instead they were making me miss my international flight, and besides not taking any responsibility for it, this woman is telling me that I had to pay for a carry on?!? I was mesmirized by the lack of sense of this flight attendant. After telling me that I was going to get in Sao Paulo at 9pm instead of 5pm, and that I would have to run to get a bus to another terminal and hopefully make it to my international flight that was at 10:20pm, she insisted I’d pay. I told her that if she could get me to my destination at 5pm maybe I wouldn’t mind paying, but since that wasn’t the case, and I’d have to run to try to catch another flight because of Azul Airlines, that she should really think about it and let it go, and let me go with my bag as a carry on. She gave me the ticket, and as I grabbed my bag and went towards the bus, she threatened me, saying that in Ipatinga and in Belo Horizonte (my first conection flight) they would not allow me on the plane with the carry on. Since the non-sense continued I just took her as a mentally disable person, and ignored her threat. A full bus and 2 vans headed to Ipatinga (100km away in a dangerous highway), packing the flight there, really making me think that this non-sense was just a way Azul Airlines figured out to save money in fuel. The flight was completely full, the AC not working properly, and with the heat and humidity people were smelly. It was absolutely awful. The flight attendants in Ipatinga (way nicer than the ones in Gov. Valadares), distributed water to the passengers that looked like they were about to faint, the ones sweating profusely, the elderly and the kids. By the way, the carry on bag was not an issue at the other airports. Once in Belo Horizonte I noticed that my original Azul flight from Belo Horizonte to Sao Paulo at 3:30pm as 1 hour and 15 minutes LATE. I run to the gate and explained what happened and after crying out loud was able to convince the Azul attendants to let me in on that flight so I wouldn’t miss my international flight. They made me wait until last minute but I cried: this is the flight I had a ticket for. It’s only fair you let me in! So they did. And I made my other flight. But not before I got upset, had a headache, stomach ache and felt demoralized by Azul staff."
Cons: "Azul had a mechanical problem with the plane. It took them 6h to fix it. They made us wait for 6h which made mmost of the people lose their connection flight but azul voided to help anyone! Said that they couldnt be responsible if you lost your connection because My connection flight wasnt with them! I had the worse6h of waiting and trying to have someone helping me. All of Azul’s staff are incompetent laZy workers!"
Pros: "Azui's customer service is simply the BEST. That's the most awesome airline EVER."
Cons: "All was just PERFECT."
Pros: "Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US."
Cons: "Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen"
Pros: "it was on time . the service aboard was very good"
Cons: "Food options could be a bit healthier"
Pros: "Comfortable flight!"
Pros: "New aircraft and excellent crew members service. Bathrooms always clean"
Cons: "Too many children and very noise"
Pros: "People were very nice and professional. I really enjoyed my flight with Azul"
Pros: "I spoke w someone who adjust my seat to be with my son"
Cons: "No communication between the boarding people and the crew about the changing with our seats creating an uncomfortable situation."
Pros: "I don't know an airline other than azul that gives a variety of snack choices and drinks for free for just a 40 min flight. I got a bag of fig newton lookalike cookies and chips. My daughter got gummies and a crunchy peanuts snack. The flight attendant let us pick as much as we'd like. Choice of peach or orange juice!"
Pros: "Efficient, on time service with a professional friendly staff."
Cons: "No dislikes."
They served food even late for people who wanted to eat
Cons: "Two suitcases were lost"
Pros: "Crew was helpful, worked to make the passengers feel comfortable."
Cons: "The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip."
Pros: "Mediocre flight and service"
Cons: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Cons: "No complaints, good airline, good service, good staff"
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Cons: "They always on time"
Cons: "English speaking staff."
Pros: "Crew is friendly, plane is new and clean"
Cons: "they charge to choose seats before hand, shouldn't be a privilege to do so"
Pros: "Crew was attentive & very nice."
Cons: "More smiles !"
Cons: "This app is fraud"
Pros: "all except the food"
Cons: "the food"
Pros: "Amazing crew, very comfortable seat, delicious food."
Pros: "The crew really was amazing and very kind"
Cons: "The boarding was too slow and it delayed the departure"
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Cons: "Delayed 5h, missed all connections, no help from crew"
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Pros: "Aircraft was superb."
Cons: "Communication arr as y was too busy. Too much going on around me."
Pros: "the whole experience. the food was great , attendants were top notch friendly and super helpful"
Pros: "Flight and especialy landing was top noch"
Cons: "Boarding was chaotic. There was no entertainment nor food, so I cannot rate it"
Pros: "I enjoyed Everything except the layover"
Cons: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Pros: "crew and service excellent.."
Pros: "Very friendly crew"
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Pros: "Staff and service was great"
Pros: "All of your staff where very nice and kind."
Pros: "Left on time the next day."
Cons: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."
Cons: "Too small seating space"
Pros: "The service on board is very good.when you have a business customer service is almost everything."
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Pros: "The customer service"
Cons: "Delays on boarding which resulted in 1hr delay at arrival"
Pros: "Getting off the plane"
Cons: "Boarding disorganized. Seats cramped. Food poor. I travel to Latin America often and Latam was a pleasure. Now they are money grubbing profiteers like all the others. What a shame."
Cons: "Flightwas canceled and customer service was horrible through the entire experience."
Pros: "Super-friendly staff. Thanks!"
Cons: "Crying baby next to me! (not the airlines fault though haha!)"
Pros: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Flight B6212905- B6212906 Inga Inga Sanchez, Rita Rojas Malqui, victor Contact phone 7035658509"
Pros: "The inflight service and assistance provided by Teresita Torres"
Pros: "Great seevice, grear plane, great entertainment"
Pros: "Beautiful, new, clean plane with friendly staff and pretty good food"
Cons: "Confort, sits to small"
Pros: "Brand new Dreamliner! Plenty of legroom in economy"
Pros: "New Airplane and a lot leg room"
Pros: "This was American Airlines. So the quality of the flight was significantly better."
Cons: "I flew LAN many years ago and remembered this flight to be a lot better than it was this time around. The seats barely recline and in Economy leg room is comparable to AA flights going to South America (which is pretty bad). Forget about sleeping. I had some hopes for the food but it disappointed too. Breakfast, for example, was essentially a warm sandwich with a paper thin layer of ham and cheese. They stuff you with bread. Had a much better experience flying sister company TAM."
Pros: "Nice people and good food"
Cons: "The tv stopped working halfway through flight"
There is no food being served at Gol due to COVID situation. Which is understandable but still disappointed because others airlines are offering.
Too much delay in the first two flights, so I lost the connection to the final destination.
Cons: "No masks. I didn't like it."
Pros: "Good flight! On time! Sit too tight!"
Cons: "Que funcione Latam Enterteinment o tenga pantalla de entretenimiento"
Cons: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Cons: "I had two USB chargers at my seat, but neither worked :("
Pros: "O lanche foi muito bom"
Cons: "Resolver os constantes atrasos neste vôo"
Pros: "The seat isn't confortable. The head rest isn't adjustable. The power outlets was not working at all."
Cons: "Better seats with adjustable head rest and functional power outlets."
Cons: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Cons: "Everything perfect . Marcia was very professional and very helpful person boarding at the gate . Employees like her makes the difference . Tks"
Cons: "Serviço de bordo"
Pros: "time was OK"
Cons: "Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin."
Pros: "Airport attendant spoke English well and it was easy to understand instructions and updates. Courteous and patient."
Cons: "nothing crosses my mind now."
Pros: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Cons: "I have not had my flight GRU - SSA because I'm stuck in Buenos Aires in Aerolíneas Argentinas Hell"
Pros: "I enjoyed my seat!"
Cons: "They could have started boarding on time."
Cons: "I wasn’t allowed to get on the plane and gol crew members were absolutely no help. Don’t recommend for anyone."
Pros: "Crew was very kind and attentative."
Cons: "Seats were not comfortable and didn't recline much."
Cons: "Este vôo tem atrasado sempre."
Cons: "More efficient check in. Long wait at gate."
Pros: "Gogo entertainment system"
Cons: "At the boarding gate, passengers were asked to volunteer to leave the carry on to be stored downstairs. My carry on was returned all scratched and missing my name tag."
Cons: "The flight delayed A LOT."
Cons: "Not remarkable at all. Terrible food."
Pros: "The check in and punctuality of boarding, take off and arrival was excellent. The flight was enjoyable. I would travel again."
Cons: "I didn’t like the snacks."
Pros: "Their boarding is more orderly than many Brazilian airlines."
Cons: "check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay."
Pros: "Nice people once you get to an agent"
Cons: "Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport."
Cons: "Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! ."
Pros: "The crew was polite and helpfull during the flight"
Cons: "The food was tasteless . They lost our bags and never reply when we ask for a compensation"
Pros: "Airplane was new."
Cons: "Punctuality (40min delay), bad service."
Pros: "Traveling from JFK TO GRU. Fight got delay by 2 hrs. Arrived at GRU 8:28. Got the luggage in 20-25 mins. Run like crazy to the check in 15 min. Got there by 9:15 only to find out it’s been closed for checking bags. I beg , implore and there’s nothing to be done. Pay extra for 2 extra bags, for what? Nothing. Lost about $75 altogether non refundable. SUCKS."
Cons: "What’s to like? Because of 30 they couldn’t added mire luggage. Begging imploring it didn’t matter. Ok I didn’t like loosing $75. Who’s gonna refund? Nobody. SUCKS"
Cons: "O tempo que demorou para sair do avião e pegar o ônibus para o local de resgate da bagagem"
Pros: "On time and great customer service"
Cons: "The company just sucks. I have gotten so many flights delayed with them that I am not even going to bother buying any more tickets with them"
Pros: "Las instalaciones en perfecto estado todo en funcionamiento"
Cons: "Los sobrecargo un poco antipáticos deberían de colocar más aeromozas"
Cons: "The flight was delayed hours for a maintenance issue, then it was delayed further because they had to take passenger baggage off the plane from those that got tired of waiting and took another flight."
Cons: "The flight was late."
Pros: "Quick boarding, smooth flight, and my checked bag was waiting for me at the carousel by the time I got down to baggage claim. All in all, a very easy flight"
Cons: "The carry-on bag policy is a bit unusual so I ended up checking the suitcase I’d typically bring as carry-on"
Pros: "Knowing that GOL is an LCC, I was not expecting much. However, after realizing that every seat had the legroom typical of a Extra Comfort seat on NA carriers, I soon became won over. Regular recline functionality (missing on some of the larger LCCs worldwide) and a free drink and snack (also missing on many LCCs), TOO was truly a relaxing flight. 10/10. Would definitely fly again."
Cons: "I mean, there was no entertainment available (to my knowledge) but there was allegedly Wi-Fi (I didn't try)."
Pros: "Didn’t have to pay more for the exit row!!!"
Pros: "In general is fine, but the same price of all the other airlines . I flew 3 hours and no tv! (and no meal) I'd fly Avianca next time: They all have your personal tv and gives you meal even for short flights."
Cons: "It was on time."
Pros: "Flight on time, nice crew."
Cons: "Uncomfortable seats."
Pros: "We lived in Brazil 4years ago. The airport experience was miserable. Today I lived the dream. I booked online without a cpf onKayak. Got to the airport early...honored my Delta status seamlessly. Changed my flight easily. No arguments over baggage fees and delta status. GOL rocked it today!"
Cons: "First flight was late so we miss the connection and the second flight is even left earlier knowing than 10 people had to take this flight No entertainment on flight Had to pay for beverage Poor english"
Cons: "Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had."
Pros: "Just like the crew, very atentious."
Cons: "The flight takes off just 1 hour late, they just served a little skack of 50g, even if you want to pay for food they just had one tipe of sandwich, it was 3 hours flight."
Pros: "It was a short flight so there was no entertainment and I believe the snack was just a snack. But neither of those two things were necessary anyway, I was quite happy to just take the short trip without. I like GOL, it's a nice airline and the people all seem very happy to work."
Cons: "Although not really necessary, it would have been nice if the inflight magazine could also have English because most of us first language English people don't speak a second language, unfortunately!"
Pros: "The crew was very professional. Pilots made the flight really smooth."
Cons: "WiFi didn't exist on board (even being that they advertised it on every place they could)"