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Pros: Crew
Cons: Food

Pros: Amazing crew. Seats comfortable

Pros: Everything, one of my favourite airlines

Pros: Just a bad airline all together. They try to rip you off during transit by saying your luggage is over the weight limit and that you must pay for each additional kilograms.

Pros: Nice service and excellent staff will recommend Emirates airline to everybody

Pros: The person behind me didn’t have enough space so I could recline back and get comfortable
Cons: More spacial seats

Cons: No entertainment but it’s probably because it was a short trip

Cons: In

Cons: Not getting delayed for 2 hours and then missing flight and waiting 5 more hours to rebook. Disaster.

Cons: It took a long time to get a beverage and food

Pros: We love this airline!
Cons: nothing

Cons: The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows.

Pros: This is the most messed up money making strategy I have seen at airlines.

Cons: It was over booked No option to upgrade even though I had more than enough air miles

Pros: The staff at the check in counter at JFK was very friendly and accommodating, much like the crew on the flight. Boarding was orderly and efficiently executed, although some announcement about the 30-minute boarding delay would have been appreciated. Onboard the seating was quite comfortable compared with other airlines I have travelled on and the crew was exceptional in their service - really customer-focused. The meals were tasty with unlimited snacks and complimentary drinks. Generally, I would highly recommend this airline.
Cons: The TV and remote controls could be updated. Touch screen was largely slow to respond and the whole system could be more intuitive.

Pros: The stewardess were friendly enough. When the cabin got chilly I received another blanket. The complimentary beverages was nice. No chips though. The individual tv screen was a plus.
Cons: Seat was not very comfortable. I couldn’t recline it back all the way to sleep. I was very dry and did not realize that there was water in the galley that I could have helped myself to. Not enough leg room for tall people like me without having to purchase it.

Cons: Flight was initially delayed one hour, then we were asked to line up for boarding but it took another 45 minutes of standing before we were boarded. The flight ended up taking off 2 hours late. We missed our connecting flight, the meal vouchers in Dubai were for vendors that were a) shut down/no longer open and b) of terrible food quality (McDonalds!? AWFUL!)

Pros: Food and beverage choices were excellent!
Cons: Boarding at JFK was delayed a lot and not properly handled. I was in Business class, still there was no information about what would happen when. Onboard, the TV (ICE) and internet were struggling to keep up with user demand. Did not load or connect sometimes. Different crew members had same standard answer - try later. While sleeping in Business class, I was woken up twice by a rude crew member (Velma Ndubi). She even refused to tell me her name because she did not want me to complain. Her attitude ruined the flight for me.

Pros: I always prefer this airline to so many others. It’s definitely more organized, good selection of movies, more leg room for a long flight which is great. The food was mediocre
Cons: Movies Leg room Breakfast

Pros: staff is nice
Cons: Seats are not as comfortable as other airlines. Baggage lost. Took 30 hours for us to receive. Flight to jfk seems to be cancelled due to weather, but it is very unclear due to no communication from Emirates.

Pros: No issues with flight times or boarding, flight crew were very nice and accomodating, plenty of entertainment options.
Cons: My pre-selected meal choice was not always followed through with. I requested a vegan meal from their choices and, as is often the case, was provided with meals that included dairy products, which I can not eat.

Pros: Loved the entertainment options.
Cons: Food was horrible. Yuck.

Pros: Wonderful service. Comfortable flight.
Cons: My TV wasn't working.

Pros: I liked the cleanliness of the plane, the crew was attentive and friendly
Cons: I wished they served more water more frequently. The conversation the flight attendants engaged in was distracting and was not conducive for the passengers who were trying to sleep

Pros: Easy, friendly and comfortable.
Cons: Last row seats so was a bit noisy. But nothing too bad.

Cons: The planes were older and for both flight my seats had problems reclining.

Cons: Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors.

Cons: Emirates flight took me and my mom to Milan(Italy) on issued Dubai Boarding pass.

Pros: Entertainment is good.
Cons: 29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond.

Pros: Food is good, inflight entertainment is good, and even though the flight is long, Emirates does a good job inflight.
Cons: 29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond.

Cons: Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had.

Cons: No proper communication provided on gate about the delay. Meal voucher was given very late and hence did not make any sense. We were completely uncertain about our onward travel since no information was available till we reached Dubai which was very frustrating.

Cons: Most horrible experience... customer service is horrible ... didn't even take the flight . They delayed the flight and they think it is ok to put us on any flight they want . I booked the flight because i was particular on the shortest duration of the flight they rebooked me on a flight that would have taken me to my destination after 36 hrs and the way the crew spoke was so horrible. It was as if they did me a favor by putting me on another flight.

Cons: One baggage misssing, flight delay

Pros: Emirates is my new favorite airline. Food was excellent, flight attendants were all friendly and professional, the seats were spacious, and there was a great selection of movies.

Pros: ICE entertainment system was of high quality.
Cons: First, the seats were very small and uncomfortable. I had trouble sleeping, and, the seat was stuck (couldn't move back). And second, the food tasted horrendous. I have been on many flights, and this was perhaps the worst meal I've ever had. The coffee was bitter enough to make me gag (even after I added cream), and the chicken was flavorless. The boarding process was a mess. It was hectic and unorganized. The flight was delayed an hour, and the crew failed to provide an adequate rationale as to why. Speaking of the crew, they weren't helpful. At one point, I had asked to use the restroom, and I couldn't get in. Again the crew provided no rationale as to why. Then, a few HOURS later, a lady approached me and said I could go "very quickly". This was my first time flying with Emirates and I don't think I'll be flying with them again.

Pros: The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them.
Cons: The food is not as good as expected I actually did not eat the food, it was just not good.

Pros: The flight was so nice! I landed on time, the food was good. I loved it the fact that I could charge my phone, have a good amount of tv show and movies to choose from. Comfortable seats. Yep I would recommend and I would flight with Emirates airlines again

Pros: Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently.
Cons: Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up.

Pros: Food Comfort
Cons: Flight was 30m late "probably not their fault" so I haven't received my luggages until the next day. I suggest keeping the layover hours a little longer than 1:30m

Pros: Crew was great, entertainment options expansive, food decent
Cons: I had 2.5 hours to get from terminal 5 to 4, check in and get to gate. I almost didn't make it. The lines at emirates check in were insane and didn't move for a long time (online checknin was unavailable). TSA at JFK also. Easy slow and my TSA precheck didn't appear for my pass.

Pros: Food was better than Iberia or Delta. Staff greeting friendly.
Cons: Asked for wine - never came back. No reply. Nothing. Asked for water an hour later - never got water. Asked later in flight, got nasty reply: "Not my job to satisfy coach customers."

Pros: I like the confirt and the on time flight.
Cons: As I'm pilot and being my first flight in a A380, I would like to visit the plane what was denied by a cabin crew.

Pros: The flight crew is genuinely caring
Cons: None

Pros: The seats.
Cons: Firstly, the attitude of the staff was beyond comprehension. From the get go, they all looked as if they were working at gunpoint. Secondly, the food was inedible. Over salty, bland, and above all, they ran out of food. On an aircraft the size of an A380, one would like to assume that there will be enough food for people who are stuck and afraid of asking for anything from the moody staff. I have been travelling with Emirates for years now and insisted on flying it this time around upon much disapproval from my peers and family. My experience proved them right. I am still in complete shock and dismay. On a 12+ hour journey if I have to witness the staff rolling their eyes and where the passengers have to think twice before asking to be served, I think that's not right. Shame on you Emirates.

Pros: The comfort of the Airbus A380. Friendliness of staff, good food and wine. Great entertainment programs. I am a concert pianist, and I can not believe you offer so many channels of Classical Music on board! Plus all the movies.... Exceptional and good value. I am hooked!
Cons: Nothing

Pros: Flying with Emirates was a fantastic experience. Top service, variety of entertainment, spacious seats, delicious food, and amazing helping team.

Pros: Unlike most reviewers, I never have a good experience with Emirates.However, Crew (this time) was very accommodating and did their best to make this a comfortable trip.
Cons: Boarding was delayed about 45 minutes. We were called to board but left standing in the tunnel while ground crew cleaned. We began to taxi and people were still storing their luggage and walking around.

Cons: I requested (at least 2 months ago) for a cake for my daughters Birthday which was on July 5th. I made the request over phone calling customer service in NY. Unfortunately it was not honored. When I called 2 days before the flight departure just to verify, I was told by the telephone Representative that the request was cancelled by Emirates as it was not entered properly ( ? ). And she can not do anything about that. Though the request was entered by Emirates Employee and Emirates just cancelled the request and did not bother to notify me. My daughter was so upset and was crying , and nothing I could do to make her happy. I will never fly Emirates again.

Pros: Service was great whole trip was pleasant all the crew was v nice
Cons: Almost at the end rest room run out of supplies.

Pros: 👍
Cons: 👍

Pros: Service is good
Cons: If 5 pounds is over to figure it out and go thru and next time will doit Wright

Cons: Everything was great, service was awesome! Thanks to everyone!

Pros: Everything
Cons: Nothing

Pros: The airplane was brand new and the service was very good.
Cons: The ground handling team was very rude and they refused to help me and they acted very aggressive for no reason

Pros: Boarding that’s all.
Cons: Food, crew, entertainment they should upgrade the TV very important it’s very outdated but Istanbul airport is awesome.

Pros: The food was awful. Cold sandwiches all the way. Frozen drinks. No hot drinks at all.
Cons: Change the variety of the food same as other airlines do

Pros: The crew was very helpful even though English is not their first language.
Cons: Maybe the food expections.

Pros: i like the food and movie choices.
Cons: Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage.

Cons: Check in is insanely long. Terminal 1 at JFK as usually Absolutely terrible. Line to go thru TSA is exacting 40 min at 12 am Midnight. We pay so much (in the price of our ticket) to be treated as cattle !!!

Pros: The staff member who checked me in was very friendly
Cons: the inflight staff needs to improve their behaviour in dealing with passengers. Some were quite rude. The aircraft seats were extremely cramped. The food selection was quite poor.

Cons: The business class seats on Turkish fully recline which is my top criteria. The window seats don't have direct aisle access though. The food was good as always on the flight. The weakest part of their offering is in the entertainment area where the movies are out of date and the TV series haphazard.

Pros: On time flights. Free entertainment. Good food. God plane.
Cons: Nothing, really.

Pros: That was extremely nice of the company that we had that little package with toothpaste, toothbrush, pillow, slippers etc. Very happy about that.
Cons: I wish I could have access to wifi on the plane, to tell my family how I was doing.

Pros: Everything

Pros: Everything else but seats.
Cons: Seats are very small and there is not much room even though I am only 5.4 and 140 pound.

Pros: Excellent service. Very tasty food.
Cons: Too many voice announcements, interfering with the entertainments system.

Pros: Food and service in business class were splendid.
Cons: Absolutely nothing!

Pros: Food was great. Crew was nice overall.
Cons: When we arrived they tried to convince us to let our 4 year old fly w a broken tray table. After escalating they wanted to remove us but some other passengers intervened and helped. Entertainment system totally sucks. Movie selection was good but a headache to navigate.

Pros: Food on flight was good, captain was good pilot
Cons: Flight from NY to Thessaloniki had a medical emergency. Plane was diverted to Manchester Airport in England to help patient on flight. This caused over 3.5 hour late arrival into Istanbul. This caused me to miss onnnection flight. There was very poor information or guidance by staff once we arrived into airport. I had to walk long long distances from the gate without assistance. I had requested wheelchair assistance considering I just had spinal cord surgery and In need of assistance. I was forced to stay over night in Istanbul and waited over 12 hours next day in airport for next available flight to Thessaloniki. I missed my brothers wedding night and could not be his best man for wedding from ordeal which was not fair! I also payed a premium price close to 1000k USA dollars for flight I could of booked many tickets with such a long layover and extra expenses buying a visa and food for half the fare I payed. This was not fair especially when a plane is diverted for medical emergency! To top it all off being a medical doctor I loaned and assisted staff with passenger and offered my consultation. services to emergency medical physician whom was called by crew for help and finally which reccomended to divert flight to Manchester to assist the passenger In crisis! Your welcome Turkish Airlbes Kindly Dr Tamir Kharouba MD

Pros: The food, comfort and wine on Turkish Airlines was wonderful.
Cons: Turkish Airline’s needs to improve their online experience. Please just pay someone to fix it - you don’t have the city of Los Angeles as a option for home address. In case TA’s web developers are reading this, Los Angeles is the city with LAX in it. I guess you don’t have to know every city, but maybe download a complete list of cities and use that? There are lots of open source options and I can help you, if it gets confusing. Or, alternatively, allow users to type their city with a keyboard. Scrolling through every city in the state of California is not easier than typing Los Angeles. Especially when arriving at Los Gatos and thinking “wait... did I miss it?” That’s not the only thing wrong with your website, but start here. Look Turkish airlines is wonderful, I’m just saying that it was hell actually buying a ticket and signing up for your rewards program.

Pros: Excellent service from ticket agents, cabin stewards, etc.
Cons: Because we were late, my baggage didn't get transferred. I had to ask around to find out who handles Turkish air baggage issues in Tel Aviv. I found out within a out half an hour what would happen -- you had them delivered to where I was staying the next day. It all went smoothly and fortunately I had allowed extra time after I arrived ... no problems. And the people who handled your baggage claims were professional.

Cons: Screaming babies

Pros: The landing
Cons: The crew nasty stwarts

Pros: All the staff was polit

Cons: We r a family of 5 and we did not seat together this Waht bothers the most of the trip that they couldn't put us together

Cons: seats a bit tight

Pros: Service was excellent Food was delicious...
Cons: Everything was perfect...

Pros: Turkish airlines is the only airlines I fly with for many reasons. Their quaility is a lot better than most of the airlines out there. ( I've flown with many) Although it does tend to be a little bit more expensive it's deffinetly worth it in my opinion.
Cons: However, unfortunately I have noticed a decline in their service. The food was not as great as it usually is. I had salmon and it was very dry. With the amount of money given to the flight they could have paid attention to it more. It also happened to be my birthday on the flight and my friend who was flying with me called the airlines to ask if there was anything special that can be done. Happily they said that they did do celebrate birthdays and anniversarys. Sadly though nothing was done. Overall was it horrible I would say no but they are starting to loose quality

Pros: Everything was great. Service. Very comfortable. The staff was great
Cons: N/A

Pros: Crew, food, beverages, and entertainment were very good.
Cons: Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient.

Pros: The seats were okay and entertainment was okay. But other than that -
Cons: Don't sit in row 27. You will be the last people on the plane served...unfortunately that means that the row behind gets food about 45 min before you do. And overall - it took about 4 hours to get our first meal.

Pros: I have to say that I flew with different companies in my life, Turkish surprised me with the extra luggage and the quantity of food ( I am vegan and they gave me 2 yummy vegan meals). Also the sear were more comfortable than I expected
Cons: First of all the staff needs to work on their customers service. The flight was 1 hour and 45 min late and I had another flight to get in Istanbul to get to my final destination. I almost did not make it. The staff never gave us an explanation about what happened at the JFK I flew for 10 hours scared and stressed out. I asked the staff if it was possible at the time of landing to get out with the business class or somehow to get out before everybody else, but they were completely useless. Also in the middle of the flight a woman started feeling very bad. She had an intense migraine because of the high pressure, clearly the woman was not used to fly very often. The poor woman was ill and the entire crew was surrounding her. 7 ppl standing in the way of customers, a male attendant touched my shoulder with his private parts at least 5 times. Also every time they passed by the would hurt my shoulder or my arm with out even apologize. What kind of customer service is this? Forgetting about all the other passengers? Creating a situation of panick just because of how unprofessional they are? You can be the most comfortable or cheapest airline company and add all the luggage and food you want but if your crew doesn't know anything in customer service the customer will fly with a different company next time!

Pros: Ozan was a perfect attendant. Always asked us how we were and helped us when we needed anything.

Pros: I really enjoyed having all of my concerns over delayed flights and possible missed connections rudely dismissed or outright ignored.
Cons: Flight was over an hour late boarding and spent nearly 45 aboard the plane waiting to depart. No updates from the staff about our departure status or boarding status throughout the almost 2 hour delay. Got an email from Turkish airlines about this issue and they claim the flight was only 25 minutes late departing. Exaggerations occur sometimes when people are inconvenienced so I checked my call logs and social media accounts and found I completed multiple phone calls and status updates from New York over and hour after Turkish airlines tells me I left. One of us is lying and at this point I'm inclined to agree with facebook that I was still in JFK airport an hour after my flight was scheduled to leave when I updated my status to gripe about the delays.

Cons: I t would have been much better to have a faster check in process

Pros: Almost everything but the checkin process at JFK with Turkish Air agent speaking poor English and casting doubt that everything is going to be fine with my trip. Instead she was reacting "the rules are changing every day" and didn't not weather I should need visa for my native country (?!) although I have showed I was born in that country (Macedonia) and the holders of US passports (which I am) -- do not need entry visa to that country. Everything else was good or excellent -- especially food and airplane crew.
Cons: The checkin process at JFK with Turkish Air agent at JFK (New York) on May 24 - 2017.

Pros: Price, Price, Price
Cons: Keep going KAyak

Pros: Nothing
Cons: I have had flight from New York to Tel Aviv with connection through Istanbul. The flight from JFK got delayed and for unknown reason when arriving to the gate in Istanbul my seat was given to other passengers - though I came to the gate before the boarding was closed. I have never in my life received such a poor service. I was lied/misled/attacked by Turkish airline employees in the gate and in the transfer desk. I would never recommend taking Turkish airlines to anyone

Pros: Entertainment was great and so was the food. Boarding process was quick
Cons: You dont have your own air vent and regardless of how much money they make from your ticket, they try to conserve in air. Asked multiple times because myself and everyone around me were fanning themselves off, staff didn't care and temperature didn't change.

Pros: Food and beverages, both choices and generosity of portions and quality, excellent. Entertainment made long trip very endurable.
Cons: Rediculous chaotic check in at JFK. Standing in line an hour for a 40 minute delayed departure with virtually no communication from staff. As I had connection to make, was very unnerving.

Pros: Great flight overall. Comfortable, nice amenities. Staff was polite and helpful.
Cons: Did not like the carry on being based on weight instead of size. Also did not like that there was not a self check in kiosk.

Pros: The crew on the flight were very nice
Cons: As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated.

Cons: The flight attendant was kind of rude. They ignored what I would say when the drinks came around. Also, one of them would try to hurry me and always tap on my shoulder instead of just saying "excuse me"

Cons: Because of delay they left me to sleep on the airport in Istanbul. I am pregnant and nobody didn't wanted to help me at transfer desk. Last time in my life with Turkish Airlines.

Pros: The food and staff were great. The seats were rather comfortable and the flight was very pleasant.
Cons: The entertainment system was of an older style wherein we had a choice of 3 movies and 7 "radio stations" across 15 or so "TV channels" rather than the fuller suite of entertainment options I'm used to on a Turkish Airlines flight.

Pros: Entertainment on long haul flights is top notch. Selection is incredible just bring your own headphones if you wanna be able to hear anything. Food is the best out of any other carrier. I've seriously been to full service restaurants with less tasty and well prepared foods.
Cons: Seats are hilariously small. I know you're thinking "they're all like that." They're NOTHING like any other airlines. I've flown the following for reference: Lufthansa Air Swiss Delta Air France Air Arabia Saudi Airlines Egypt Air and a couple more I can't think of right now. I'm a very medium sized build and really short (5' 6") and I was so uncomfortable I wanted to (and probably will) cancel my return flight with them. My wife's back is still hurting from that flight. The staff are just plain awful save for 2 flight attendants. Out of 2 flights so far. I was told afterwards that this is commonplace when flying Turkish Airlines. For fairness sake I should mention that both Egypt Air and Saudi Airlines were worse. Whatever money you think you're saving by flying this atrocity you're gonna be spending on fixing your neck and back. Spend the extra and go with Swiss or even Delta. Avoid this rubbish

Pros: overall the flight was good. but it is unbelievable that someone else sat on my seat and the crew could not sort it out.
Cons: the ground handling was not good.

Pros: Entertainment system Availability of staff Cleanliness of plane
Cons: It was extremely hot the whole flight everyone was uncomfortable Coach seats need more leg space and the recliner on my seat didn't work

Pros: Crew was friendly
Cons: Entertainment / TVs were not working

Cons: Internet and plane was small and old

Pros: The cabin was clean and the crew was friendly.
Cons: Better snacks. Chips or mini cheese platter

Cons: Delayed for hours on runway

Cons: Wearing a mask was difficult.

Pros: Boarding
Cons: Food

Cons: Comfier seats

Pros: Safe travel
Cons: more masks

Pros: Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe.

Pros: Very controlled and safe Covid procedures. Outlets and screens at every seat.

Pros: Felt very clean and so glad they are not selling every seat

Pros: The space between passangers and the steps the crew took to ensure our safety.
Cons: Nothing it was a perfect flight.

Pros: Everyone was great.
Cons: Nothing

Pros: I always have a consistently good experience on Delta. Everything was great.

Pros: We left on time and arrived early. The seat in comfort class had excellent leg room.
Cons: The food was mediocre, to say the least.

Cons: The check process was ridiculous. There not enough room in the box for me to explain my experience but the ticket agent lied to me, said he couldn't take my bag until I got a paper receipt and boarding pass from a kiosk despite having had pre-paid for my bag and digital boarding pass. 25 mins wasted

Pros: The crew was great.
Cons: The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great.

Pros: N/a
Cons: Explain why there’s over a 2 hour delay

Pros: Everything was as expected. Few delays but weather related and was only about 90 minutes
Cons: Reclining seats

Pros: We landed 45 minutes ahead of schedule.
Cons: Boarding was rushed and we left the gate late.

Pros: The crew was attentive.
Cons: Games on the tv were okay. Tetris would be a nice addition.

Cons: N/A

Cons: Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that

Pros: The food and the treatment

Cons: flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way

Pros: The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time.
Cons: Virtually no food options.

Pros: Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated.
Cons: That we were delayed on the plane for two hours on a small plane but I know it was out of their control.

Pros: There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!

Pros: I arrived safely.
Cons: We all were bused to the plane. And we all had to stow our carry on bags with checked luggage.

Pros: Nice plane. Efficient crew
Cons: Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay

Pros: The on time departure. The air hostesses were very attentive. Fast baggage arrival

Pros: Comfy on time and personable. Food was good too. Thank you.
Cons: It was all good.

Pros: Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair.
Cons: They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat.

Cons: My seat was taken by another person and the crew member was not very helpful with getting the issue resolved

Cons: Got put on standby despite having purchased my ticket over 1 month in advance

Cons: The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers.

Cons: I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?

Pros: Nothing.
Cons: Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain

Pros: The crew were professional and courteous
Cons: The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay.

Cons: Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule.

Pros: For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew.

Cons: Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights.

Pros: Love Delta and their attention to customer service. They make you feel overall that they value you as a customer.
Cons: My seat was broken and when the seat in front of me reclined, it was very uncomfortable. I was just thankful it was an 1.5 hour flight and we didn't get stuck on the runway in NYC like my last two flghts.

Pros: Seats were reasonably comfortable.
Cons: Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight.

Pros: From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****
Cons: The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !

Pros: Crew remained positive and apologetic for the long delay.
Cons: Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to.

Pros: Delta changed me to another flight without charge and the rep was very accommodating and pleasant
Cons: Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually.

Pros: Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!

Pros: Nothing
Cons: Never returned my money when the flight was canceled

Pros: Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!
Cons: The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt

Pros: Crew
Cons: The transfer at Frankfurt was a horrible experience. The terminal for departure was all the was at the other side of the airport. Leaving me barely enough time to transfer.

Cons: Flight delayed and I missed connection

Pros: The crew was good and the food from Frankfurt to Abuja was good
Cons: The layover time was extremely too long and would even be longer during my return

Pros: There was a good amount of leg room and the seat reclined to a comfortable position to sleep.

Pros: The large amount of entertainment to choose from was very nice.
Cons: Timeliness and comfort in seats could be better.

Pros: They give you food in this airlines. Crew was nice always serving drinks.

Pros: Loved the food and drink service.
Cons: Did not like how far back the seat in front of me went. Causes a cramped ride.

Pros: crew wasn't friendly, seats are very narrow and uncomfortable
Cons: FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cons: Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance.

Pros: One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future.

Cons: More tasty food.

Pros: Flight attendants were excellent and very accommodating.

Cons: The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!

Cons: Great airline

Cons: Tight seating

Pros: Everything
Cons: Nothing

Pros: Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us.
Cons: You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case.

Pros: Plane and service was excellent

Pros: The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated.
Cons: nothing

Pros: Crew and flight were great,love the hot towels,constant drink service,clean up after
Cons: Food wasn't the best I ever jad on a flight,only reason this flight didn't get solid 5 stars from me!!

Cons: The flight was delayed twice and the gate was changed...

Cons: Too hot on plane but food was more ham expected and drinks were appreciated

Cons: Very hot throughout the entire flight.

Pros: The crew was very friendly.
Cons: 1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line

Pros: Flight on time and excellent service.
Cons: Food was not great.

Pros: Boarding was fast. Lots of bathrooms.
Cons: wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices

Pros: Wasn’t Lufthansa, was Singapore Airline from Ny to Frankfurt.Was excellent definitely.

Pros: The plane, entertainment and crew (except for the one flight attendant who seemed to think she was too good for the job). The personal at the airport were very helpful.
Cons: A flight attendant was impatient with children, cranky and rude. Other members of the crew were very friendly and let my son check the second floor and cockpit. There was only one choose of main course.

Pros: The staff was kind and friendly (which always is the case with Lufthansa!). I felt like more than just a passenger but as a cared for customer.
Cons: The premium economy seats, while more spacious, were not much more comfortable. They reclined to the point that it was awkward when using the leg rest. Would be better if the leg rest could raise a little higher..

Pros: Nice plane, airy. Lufthansa crew are always nice.
Cons: Chaotic check-in. I'd checked in and selected seats in advance. But flight was overbooked and I got a standby ticket with no seat while my 4 family members, including 3 on the same reservation, were seated. I had to stand in line as a standby, and then was assigned a seat that didn't recline at all -- not the best for an overnight flight, and having planned, checked in and gotten a seat, IOW done what I was supposed to, it wasn't a nice way to be treated.

Pros: Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!
Cons: Nothing to write here, whole experience was excellent!

Pros: Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent.

Pros: service crew

Pros: Staff is super friendly and works hard to accommodate your needs. This flight also so happened to be empty so I got to lay down and nap haha.
Cons: Nothing. Everything is great. I'm just writing these words so my review hits 50 characters.

Cons: Needed more option in sports. Specifically Cricket

Cons: The person behind me complaining when I put my seat back. I had to do the whole trip from ny to Egypt up straight. Both flights the people kept pushing on my seat and told me to put my seat up. I didn't want problems so I did.

Pros: 2 hours delayed in Munich

Pros: I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent.
Cons: The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much.

Pros: Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack.
Cons: Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow.

Cons: Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button.

Cons: The entertainment system was down half the time of the flight

Pros: Entertainment and staff were great
Cons: It wasnt comfortable and i wasnt able to sleep at all

Cons: Not enough space in between seats

Pros: Good staff, comfortable seat
Cons: The transfer from one Lufthansa flight to another

Pros: Handling crew was great . Seat was comfortable!!! Meal was very good and tasty

Pros: Food service , steward-ess were personable, seats were comfortable, good leg room,
Cons: Very few good Obie's to choose from.

Pros: I had a very short (perfect timing) stopover on my way to Bucharest.
Cons: Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised.

Pros: New airplane A380-800. Staff was nice but no nonsense. Entertainment had good selections, although interface was a bit clunky and slow to respond.
Cons: Almost no legroom to speak of so very cramped for a long flight.

Pros: Friendly crew.

Pros: I was unable to board my flight given British airways misinformed me about a COVID test prior to boarding for a flight to Israel. This resulted in a $50 fee, loss of money.
Cons: There should be no charge and a refund issued for a mishap on behalf of British airways.

Pros: From JFK to London, staff was friendly.
Cons: From JFK to London, a large number of passengers were not wearing masks properly and the crew did not take action other than a reminder early on. From London to Edinburough, the crew was somewhat rude.

Pros: Flight was cancelled
Cons: If flight took place

Pros: That we got home safe
Cons: It wasnt a BA plane! Food, staff and entertainment all not really up to scratch

Pros: crew members are polite and clear in instructions
Cons: the check-in time is very long, need to open more counters

Cons: nothing - service for the money was top notch

Pros: Boarding process was very quick.
Cons: Some sort of entertainment. There was nothing.

Cons: It was an older plane with no frills. No power cords, tv monitors. The seats were old and didn’t function properly

Pros: Seats had tv monitor
Cons: Check in was horrible and inefficient. The seats are smaller compared to most major airlines (Delta, AA, Air France, KLM)

Cons: The seating is appealing. Impossible to sleep. I will be “ saddle sore “ for days. Please look at the padding and upgrade

Pros: Not much, except that I got to Nashville.
Cons: I was told that boarding was about to stop, and that the doors would close any minute. As it turned out, this did not happen for at least 30 minutes. I was among the first on board, and really worried I'd miss the flight. The bathroom sink was out of order, no way to wash hands, a health hazard!

Pros: Crew did their best to deal with the multiple delays.
Cons: Having a plane that was properly prepared to fly. Not stealing my Limoncello Cream and tape measure.

Pros: The crew worked hard and was courteous.
Cons: This was American Airlines flight, not British Airways. The plane was old and quite uncomfortable. The entertainment system was subpar. The AA app was supposed to give opportunity to get more choice using personal devices but the system did not work on this old plane.

Pros: New clean plane
Cons: Limited leg room if unable to upgrade. Unexciting food.

Pros: Quick flight
Cons: Inflight meals and entertainment seat pitch

Cons: The configuration of seating in business class allows for no privacy and my connecting flight just had food and front seats for business class. Our three across seats were the same as everyone else.

Pros: The staff/crew were lovely!
Cons: Older plane, so no captioned movies.

Cons: 2 Hours delay I lost my connection it took like 10 more hours to get to my destination I finally got to my destination my luggage was misiing today is Tuesday July 24th and I’m still waiting no luggage and dress with the same clothes since Sunday

Pros: Flight crew was very friendly.
Cons: They lost our luggage and then located in another country but wouldn't fly it out to us until 12 hours later. We could not stay in the airport that long with a toddler. Food was terrible, no breakfast provided and not even water provided on our connecting flight to vce.

Pros: Comfy, but small seats. Good food, nice crew
Cons: Small, old, buggy entertainment screen. Seats very narrow

Pros: It was really British Airways operating the flight!
Cons: PLANE WAS FULL

Pros: The re-routed , 5 hr late, flight (to Gatwick) was comfortable but we were left to track down BA reps to get a hotel voucher at 01:30 with the airport shut down.
Cons: Abandoned at Gatwick after midnight.

Pros: Modern individual entertainment stations. Comfortable leather (or perhaps synthetic leather) seats. Friendly helpful crew.
Cons: I was seated between 2 people, and it felt like very little space.

Pros: Crew was late due to Thanksgiving traffic. The Crew was then very rude during the flight and unapologetic for what has to be the most ridiculous reason for a flight delay I have ever experienced. If a passenger had that excuse, do you think the airline would wait for the passenger? Lame.

Cons: Unable to book a seat in advance

Cons: Landed in London late missed the connection flight. BA only had 1 flt a day going to Santorini....Next days flt completely booked...Had to fly from Lon to Madrid to Athens then to Santorini.....Took 38 hrs traveling time to get to our destination...Not a happy camper!!!!!

Pros: Nothing
Cons: Flight was delayed by 2 hours because of hydronic issues. I feel asleep and missed the food which was part of the ticket wasn’t woken up. Was then woken by the passenger behind kick my chair which was not comfortable at all and the entertainment system was something out of the 80s, screen so small could see the picture that well and the touch screen was not that reactive. Cabin crew we grumpy. Ashamed this is called British not what I called British........

Pros: Efficient and convenient
Cons: The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them.

Pros: On time quick boarding and away

Pros: Its hard to consider a flight where you got bumped up from premium economy to business as anything other than a 10!
Cons: The dining choices in the terminal British Airways uses are dismal. I am not sure British Airways has any input to this but the line in arrivals for US passport holders was approximately 2.73 miles long while the line for UK/EU passports was perhaps 40 feet long - not a very welcoming situation. Perhaps a little pressure applied by the major airline could improve this situation.

Pros: Excellent service and amenities
Cons: Nothing

Pros: Easy check in
Cons: No wifi. TVs were small and old

Pros: The staff
Cons: The food, the seats were old and cramped and i could feel every movement from the ppl behind and actually got shouted at by the man in front of me because i put my water bottle in the pouch in my seat. He thought i was punching the seat. inflight entertainment was brutal, limited selection of movies and bad ones at that. The screen was old and pixelated..... Food was bland and not edible. It was a red eye and we were not given eye masks, toothbrushes or ear buds. Horrble experience ill never fly BA again

Pros: The flight was good , seat very comfortable ,servie good

Cons: Purchase through viyama, an Iberia flight that was a code share with British airways and American Airlines. Iberia is terrible with getting its passengers online check-in on their code share partners. Was unable to check-in, got stuck in middle seat. Return seems to be the same situation with American Airlines.

Pros: I loved the crew - they were very helpful and communicative. The food was also good, and I enjoyed the movies.
Cons: My seat would not recline, so when the lady in front of me reclined her seat, eating and watching movies became difficult. The crew were very helpful in trying to solve the problem, but the seat was broken so they could do nothing to help me. They offered to move me and my son, but we had settled in and so decided to decline the offer.

Pros: Nothing
Cons: British airways is a shitty airline, I was stuck in Heathrow for almost 2 days, pregnant and alone. British airways has poor communication, poor leadership and no customer service skills. My flight was terrible and I will never be flying on British airways in the future. I will also be telling friends and family about my experience and ensure that they also don't travel on this awful airline.

Pros: It was quick.
Cons: The EMB140/145 is just a bit too confining for me... I don't normally suffer claustrophobia on flights, but I seriously almost stepped off the plane immediately after stepping on, given the low ceiling, and confining nature of the plane. If it had been a full flight, I'm not sure I would have made it without a full blown panic attack of claustrophobia.

Cons: Seven hours before my flight, I got an email from British Airways saying my flight was cancelled and I had been rebooked on a flight the next day. I called them immediately and was told the flight was cancelled because of inclement weather on the route. I checked the national weather advisory and saw no such weather alert. The service rep at BA told me there was "absolutely nothing" she could do, at which point I asked for a manager. I waited for almost 30 minutes, and once the manager came on I was put on a flight that same night, on a different airline. If I hadn't pushed back and demanded a more reasonable accommodation, they would have done nothing to right their wrong. For this reason I am extremely unhappy with my experience with British Airways.

Pros: I liked everything about the service.

Pros: Easy to upgrade at gate, though I had to ask twice.
Cons: - horrific food. not even consistent w economy food on gulf airlines. - drab interiors - old aircraft - tiny business class seats - malfunctioning / sticky controls - extremely overpriced.

Pros: Friendly crew

Pros: Staff did their best to be helpful and cheerfull to make up for a 3 hour delay on our flight
Cons: 3 hour delay

Pros: This flight did not have much enjoyment due to the extreme delay overseas.
Cons: There was an ill passenger onboard as we were flying mid Atlantic - instead of flying the aircraft onward we turned around to St.Johns (understandable) however once we arrived we roughly sat on the plane for three hours after the passenger walked off the aircraft conscious. There was paperwork delaying the craft to fly, the re-fueling took over an 1 hour due to not knowing how much fuel to put into this larger plane. There were also difficulties on the plane other then a passenger being ill, the craft had some engine issues after landing in St.Johns - the pilot tried to keep crowd control by lying to the passengers. As we finally got up into the air, knowing that we missed our connecting flight to Budapest from london already- it was stressful. Then as we approached Europe we were told we have to land in Dublin due to the crew working too many hours... Which the pilot had to of known as we departed from St. John's yet he told us we were on our way to London. We waited in the airport in Dublin Ireland for at least 3-4 hours we were told another crew would bring us to London at 3pm yet we didn't even board until 5-6pm. We finally got to London 12 hours after we were suppose to arrive. And to our final destination 14 hours after we were suppose to arrive. I expect a complete refund from this flight from JFK- Budapest. It was the worst experience ever.

Pros: Crew was very kind
Cons: Screens for entertainment were a bit fuzzy, food was just ok, leg and arm space was tight

Pros: Nice food, polite, warm and competent staff, blankets and pillows at every seat. Kids enjoyed all the shows. You knew you were not flying an airline that cut corners.
Cons: Plane crew had to reassign seats since plane used had a different configuration than one listed at check-in. That took a long time, but crew was experienced and calm and handled it.

Pros: Loved all of the coffee tea and drink offerings, they were frequent but not overbearing. Vegetarian option was pretty okay.
Cons: Seats were as tight as expected for coach but felt as if they were lacking cushioning on the backs, as if they were almost completely worn through.

Pros: Premium economy seats - even the old ones that were on this flight - are still a better experience than economy but I didn't find the difference in price worth what was delivered.
Cons: Service was scattered compared to the LHR > JFK leg. No "welcome aboard" drinks, staff seemed very distracted, frantic and a bit disorganised. Food was very disappointing and I'm pretty sure it gave me a sick stomach for 24 hours after.