Pros: "Amazing crew, very nice and helpful."
Pros: "Very cramped seats"
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Cons: "The person next to me had a distinct body odor."
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pros: "The crew was amazing"
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Everything, perfect flight"
Pros: "The crew was amazing. The seat were uncomfortable"
Cons: "Food could have been better."
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "Service was excellent, always with a smile."
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "The trip was horrible we have to sit separately three places."
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "The flight attendants were amazing."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "Service from Singapore airlines"
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Cons: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The service, seats, food, drinks and bed!"
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "they even addressed me by name"
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Pros: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Cons: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."
Pros: "Singapore air has amongst the best service out of all airlines."
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Pros: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Cons: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Pros: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Cons: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Pros: "Everything was amazing. Best flight I've ever been on!"
Pros: "Outstanding crew! Super attentive in my section.. I had seat 43E."
Cons: "Seat was a little tight for me, but not bad... I'm 6"2 and 185 lbs"
Cons: "They made me check my hand luggage, did not pay attention to what airline I would get on my connection flight, neither got my warnings about it. They sent my bag directly to my destination but the other airline wouldn't pick up."
Pros: "Crew was very good and the food excellent."
Cons: "Seat space is a little small."
Cons: "Seats are very comfortable! Very nice flight, crew, entertainment screens are large,"
Pros: "Just needed a chance to rest during this long trip and that was possible. Slept well, had a nice meal and arrived ready to go. First trip on Turkish Airlines but will absolutely be back. Crew was great!"
Cons: "The temperature on board was extremely hot! Add this to body odor and you get a terrible flight."
Pros: "Full meal and entertainment system even for a shorthaul flight."
Cons: "Tight leg room"
Pros: "I had empty seats next to me"
Cons: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Pros: "The flight was excellent. Thank you."
Cons: "Tell passengers the truth from the start!"
Pros: "Food and entertainment was great"
Pros: "Price of ticket Clean bathrooms"
Cons: "I was sitting next to toddlers, who were crying and hyper. I think they should assign special section for parents with kids under 5. Felt sick after dinner with aubergine rice and mince meat. Food was not optimum quality. Crew was good but some could smile some more! Seats were stained and old, but reasonably comfy."
Cons: "Lack of communication and unfriendly crew."
Pros: "The food was good and the entertainment was fine."
Cons: "After missing our connecting flight in Istanbul on our Turkish Airlines flight on January 9th from LAX-Addis Ababa (due to a nearly 45 minute delayed flight), my sister and I had to spend 24 hours in Istanbul and still pay for a night in our 4 star hotel in Addis, despite the fact that we weren't there. So, in preparation for our flight back to LAX, I spent hours on the phone with a Turkish Airlines representative to ensure that we would not miss our connecting flight on the way back to LAX on January 29 (Jomo Kenyatta-IST-LAX). The TA representative spoke very little English and became incredibly frustrated with me when I expressed my concern about how closely scheduled our connecting flights in Istanbul were. The representative said she could "help us" by seating us at the back of the plane from Jomo Kenyatta-IST, as she was "mostly sure" that our plane would deboard from the back of the plane once we arrived in Istanbul and, in theory, we wouldn't have to wait behind all the other customers to exit. This was totally incorrect: our plane only deboarded from the front exit door and the seats she selected at the back would surely have caused us to miss our next flight were it not for the fact that the plane wasn't full and we arrived only a few minutes late. Still, by the time we got off the plane in IST, our connecting flight was already 15 minutes into boarding. We showed the TA attendants our boarding passes at the long security line, and at first they both said, "don't worry, it will be fine". I had to convince them to let us skip the line as we would clearly have missed our flight. Once we finally made it through security we ran through the ENTIRE Istanbul airport to get to our gate, as we could hear them calling the final boarding call for our flight to LAX. We literally ran as fast as we could for almost 20 minutes straight, with all of our bags, which ended up being over a mile, I would guess. When we got to our gate, we had to go through yet another security line - WHY??? Apparently there was a celebrity in front of us, and while we were sweating and nervous about missing our flight, the security agents were taking selfies with the celebrity. It was insulting and rude and totally unprofessional. The take away for me is that Turkish Airlines should NOT be allowed to sell flights to people that give them less than an hour to make international connecting, especially in an airport as large and disorganized as Istanbul, and especially when Turkish Airlines flights are often late or delayed. This was one of the most stressful flying experiences of my life."
Pros: "Flight was on time, great cabin crew."
Cons: "Seats and Food was not as good as it used to be."
Cons: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Pros: "Flight was ok"
Cons: "The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem."
Pros: "The security and service throughout the flight was very good for the price we paid."
Cons: "The transit time was a bit short for my trip from NYC to DAC."
Pros: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Cons: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"
Pros: "As always Turkish Airlines has exceptional service"
Pros: "Treated very poorly no hotel stay in the airport for 24 hour"
Pros: "All was perfect"
Pros: "Good service everywhere"
Pros: "Turkish had several flights departing close In time and they only had three agents at the check in counter, makin* the process painful at 4:30am. After on hour in line only about 10 passenger seat were checked in. By th way all the security screening procedures ran very smooth and quick, it was Turkish procesdures and man powe4 that was poor. Boarding the airplanes was chaos, both in Tel Aviv and Istanbul."
Cons: "Very little was done to impress the passengers from check in, boarding, airplanes were old and peach between seats small."
Pros: "Everything was great but I particularly liked the meals. Many fine movies. However, The movie viewer on my wife's seat did not work."
Cons: "Flying from Barcelona to get a flight to Boston from Istanbul was a mistake on our part. We saved money but were awake for more than 34 hours"
Pros: "Pleasant, very standard flight, arrived safely."
Cons: "Flight time left origin very very late at night, would suggest to leave earlier in the day"
Cons: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Pros: "Since boarding process thru comfort, food, entertainment, everything was perfect. Back to travel in the airline without thinking twice about it."
Pros: "the staff was so polite and helpful thank you"
Pros: "The crew's effort to comfort the passengers and the food served"
Cons: "Delay both before and after boarding"
Pros: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Pros: "Food, entertainment system"
Cons: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."
Pros: "Gold thing is that the flights are always on time."
Cons: "My charger got confiscated in Istanbul, too bad. I should have been told about this."
Pros: "Service, food and programming"
Cons: "Flight canceled"
Pros: "Seats and entertainment"
Pros: "The food used to be way better than now"
Cons: "I'm very upset with the airline ... I filed a claim money back through the policy ... I do not presented to outbound flight because I had lost my passport ... However, buy another ticket of plane in the same airline and when I wanted to take my return ticket was told it was canceled and I had to buy another ticket plane ... very bad."
Pros: "surpassed our expectation"
Pros: "The entire trip was very good when though it was very long due to the stop over in turkey. The flight was very good ( business class). Service and food was outstanding. The seats were good. Laying down was still a bit tight due to the armrests remaining in the same position. The crew was extremely nice and always helpful. The Turkish Air lounge on Istanbul is great and makes the united lounge in SFO look like a soup kitchen. I would fly Turkish air again."
Cons: "First let me tell you that when I booked a flight to Istanbul from Brussels, I booked, so I thought, the airport called Istanbul Ataturk with the initials of IST. What I got was SAW after I paid for a booking that said IST. Sabina Gokcen is one hour away further on the Asian side of Turkey. I did not want this airport! There was nothing I could do about this but bite the bullet & accept what I got since I was not allowed to have any corrections made after paying for this ticket. I am highly disappointed with Kayak. The first time you have disappointed me greatly!"
Pros: "Food and tv"
Cons: "Crew was a little bit rude"
Pros: "Everything from check-in to coming back home was great. The most friendly crew, clean cabin and lavatories. The food was excellent and plenty. The best part was that I could check in 2 luggages per person in addition to the carry-on!!! Yes 2 pieces! Can't forget the little pouch they give you with slippers, socks, tooth brush kit, ear plugs, and the sleep mask for your eyes. By industry standard, the head phones are better than most other. You feel like a first class traveller in economy when you compare to a similar booking with other european airlines."
Cons: "Because of the fact that they are a part of star alliance I thought that we would be stacked like economy cargo as done with lufthansa, swiss, sas, austrian etc., but turkish airlines completely lives up to and is the star in that alliance, something their partners can learn from."
Cons: "This aircraft also wasn't peoperly cleaned. Another seat pocket filled with garbage and a stale smell of vomit."
Pros: "I liked the fact that they gave us two meals and offered drinks three times. I have gone on a different airline that charged for everything and wouldn't even sell water."
Cons: "The main dishes were okay and so were the desserts. For some reason the side dishes were weird and didn't taste as well."
Pros: "We travel and used different airlines but Turkish airlines is one of the best."
Pros: "Comfort, good quality meal, on time"
Cons: "I think all was very good"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Great flight but old regional jet"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Pros: "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
Cons: "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "Great service from boarding to landing"
Pros: "Amazing crew and clean cabin."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Almost everything."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Cons: "Lack of legroom in economy"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Cons: "Delayed 3 hrs missed connecting flight waited 3 hrs for next one"
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "The crew from SYD to LAX was absolutely excellent! The food is always plenty and hot, and I really appreciate being given a whole bottle of water. Also, thank you for leaving snacks out for us especially those who sleep through the meal service. Very satisfied with the airline so far!"
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."
Pros: "I never got on the flight as there is a global pandemic and a mandate for NY'ers not to travel. The worst part is that I don't think I'm getting a refund."
Cons: "Good service cold have come sooner, I wanted to sleep as much as possible but it was a full 2 hours before the service finished."
Pros: "The food was actually tasty but we didn't get enough beverages to stay hydrated during the flight."
Cons: "My screen didn't work and the crew was rather rude about it and never fixed it. The seats were way too close together, which is to be expected but when the seat in front of me went back, I couldn't move at all and I'm not a big person. We weren't served water/beverages but once on the flight."
Pros: "On time flight, no problems."
Cons: "Seats more cramped than would be ideal for a trsnsatlantic flight."
Cons: "The flight was canceled hours before departure. I waited for 30 minutes on hold to see if I could get on a different flight. But they couldn’t get me to my destination for 2-3 days after my originally-scheduled arrival."
Cons: "Chairs were narrow- not comfortable. Pay for drinks on international flights- not yet used to that."
Pros: "The staff was great"
Cons: "Wifi didn’t work for me"
Cons: "Feels dated and needs new energy with better food and atmosphere"
Pros: "Professionalism and kind , courteous people!!"
Pros: "Good service, attentive, courteous and friendly cabin crew. The ease of getting immigration completed at Dublin rather than having to wait in line for over an hour at London. Wheelchair assistance available right at the exit from aircraft for each flight."
Pros: "Quick organized boarding, friendly staff, much better flight than I expected. Food was even pretty good...Customs in Shannon was MUCH easier than Heathrow would have been, so thankfully, I went through customs in Shannon."
Cons: "Person in front kept seat reclined the entire time. Grrrrr"
Pros: "The check-in at JFK was super fast and efficient. Everyone was very pleasant and helpful. Also, had a connecting flight and my luggage arrived with me-big plus."
Cons: "Seats were a little tight."
Cons: "Food/ beverage service poor - luggage handling extremely bad. Delayed delivery at muc airport of one bag. Second bag did not arrive. Their luggage handler - global- extremely un/non professional. Absolute diaster: no offical tracing nr established, had tocontact air lingus myself.their phones seem not to work - the phone rings,then disconnects. Still no update on the present whereabout of the bag"
Pros: "When boarding, initial impression was that of a very clean and fresh atmosphere. Attendants appeared very neat and acted very professional. More so than any airline I have travelled with."
Pros: "From JFK to Milan, it was OK and while we were squashed cos we hadn't been given the opportunity to book a comfortable seat before check in (and there were none left by the time we checked in), the on flight entertainment was bearable. This for the flight from JFK to Dublin."
Cons: "The flight from Dublin to Milan was dreadful. The seats were even tighter and again we hadn't been given an opportunity to book our own seats so...there was no on flight entrainment. Very uncomfortable. Never again."
Pros: "Very comfortable Transfer in Dublin very easy Everyone very helpful"
Cons: "No free alcohol on an international flight?!?!"
Cons: "I was not permitted to check in online through any website (BA, Are Lingus etc.) then I was not permitted to self-check in at a kiosk. By the time I was able to check in all that was left was a middle seat. I asked about upgrades and was told I would need to pay full price for one of those tickets. The seats are veryyy cramped, the entertainment system was outdated, the food was gross and wine was expensive."
Cons: "Too cold on the plane"
Cons: "Flight delayed hour and a half"
Pros: "The crew actually talked to us. Food was good and frequent. Lots of entertainment."
Cons: "Seats still suck."
Cons: "That the brekfast was not served"
Pros: "Crew was efficient"
Cons: "Seats were cramped , my bottom was numb , sound on tv terrible, food was pleasant crew efficient and professional"
Pros: "Flight crew was great."
Cons: "My wifes seat kept reclining and would not lock in place. My seat would not recline and was locked in upright position which was not comfortable when trying to sleep plus seat in from was reclined in your face."
Pros: "I liked that we got dinner and breakfast included and that food was actually tasty."
Cons: "- disorganized flight info from the moment it's booked. Was under the impression i was paying for a British airline flight, not Aer Lingus - feels like a budget airline at a premium price - broken everything from chair to very poor seat design and situating, bathroom door was broken and was exposed to the toilet the whole flight -flight attendant service and attitude was beyond lousy. - never will i book from kayak or webjet every again."
Pros: "Friendly and professional service from the flight crew, the food was fine, and the flight was not too crowded."
Cons: "The viewing screen on for my seat was not working properly, but I had an empty seat next to me and could use that one,"
Pros: "Flight was not full"
Cons: "My bags are lost and no one is helping me I'm very frustrated ."
Pros: "I had been thinking about whether or not I want to contact Aer Lingus or not on this matter. The Aer Lingus personnel never gave me my dinner until 15 minutes after everyone else received theirs."
Pros: "The biz class seat was good."
Cons: "Disorganized / messy check-in."
Cons: "A/c was not working and is not the first time that happened on aerlingus....my question is do you do maintenance on aircraft??????"
Pros: "Clean plane & bathrooms"
Cons: "About 45 minute late in take off. The sound system for movie was very distorted almost not usable. I fly several times a year. My first time with Aer Lingus. This was not a good example of your profession"
Cons: "Our flight was cancelled without a reschedule"
Pros: "Flight was on time. Very courteous staff. Comfortable seats and great movie selection. Food wasn't bad either."
Cons: "This was the first time in my life that an airline lost my luggage. I finally got it back 2 days later but it was a very stressful experience."
Pros: "Everything was basic. I got an old plane so everything wasn't up to date"
Cons: "It was slow in taking off, not sure why but the plane was taxi'd for a long time. In-flight system and variety was lacking. Audio was poor. It did the job taking me to my destination but the great."
Pros: "It was a full flight and the attendance were friendly and attentive."
Pros: "Good food and entertainment selection. Everyone was friendly"
Cons: "So many unnecessary announcements. Repeated staff on board introducing pilot and crew members twice a well hour into a red eye flight. Lights were left on for far too many hours for a flight where most are sleeping. and they were extremely bright for the window seat. airlingus made it extremely difficult to get some shut eye."
Pros: "Loved the entertainment system--so many great movies & tv shows to choose from but the earphones were so bad I couldn't hear any of it."
Cons: "We were delayed on the plane for almost 3 hours and it was uncomfortable at times because it was warm and stuffy on board. Pilot did his best to get the air going again. Crew was great."
Pros: "Good movie selection, not bad food,"
Cons: "Flight arrival time, not a fan of the red-eye."
Pros: "Comfortable flat seats. Nice staff"
Pros: "I liked the straightforward flight home. Always friendly staff."
Cons: "I also loved that my return flight was changed to a much better convenient time ar no extra cost. I recommend this site for anyone to book their flights and hotels.."
Cons: "Gate agents were quite rude"
Pros: "You can never really go wrong with Aer Lingus."
Pros: "I thought the staff was attentive and friendly. I'm an anxious flier and the flight attendant checked on me multiple times during the flight. Thank you. The plane appeared new and clean."
Cons: "I don't have any negative feedback."
Pros: "The crew was great. We were given seat assignments 16 rows from our daughter, but they assisted and a passenger switched with her. The entertainment center looked good, if it had worked."
Cons: "The seating is so tight that reclining more than two inches severely interferes with the passenger behind. The narrow seats meant leaving an arm in the aisle, which the crew constantly ran into. The entertainment center was broken. The shepherd pie reminded me of military rations, and not in a good way. Between the tight space, reclining seats, blanket and pillow, you really have no room at sll"
Pros: "The flight was delayed for 3 hours at JFK. Missed connecting flight in Dublin. Journey from JFK to Munich took 171/2 hours. Airline gave my a big $14 worth of coupons."
Pros: "blankets were about as thick as toilet paper. Seats were really cramped, and difficult to sleep in. pillows felt like sandpaper, breakfast was unimpressive. Asked for an extra blanket and was told no, even though I saw many when I was leaving the plane. Young daughter was shivering while trying to sleep. Really bad experience."
Pros: "More leg room"
Cons: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Pros: "Crew was great. Seats were comfortable."
Cons: "The airline lost both of my luggage suitcases."
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pros: "Arrived on time."
Cons: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Cons: "Excelente aerolínea"
Pros: "The cue lines per zone are a brilliant idea!"
Pros: "great food, entertainment and seat comfort"
Pros: "The crew was efficient and friendly. The plane took off on time and landed on time."
Cons: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"
Cons: "Better in flight entertainment"
Cons: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Pros: "Crew was very nice and the food was excellent"
Pros: "Good food and service"
Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Pros: "Just a routine flight but done with perfect execution."
Pros: "Not much but the staff"
Cons: "No room, boarding was slow, zero bag or legroom"
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Pros: "If the flight would have leave in time we would receive our luggage in time"
Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Cons: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Cons: "They were unfreindly and rude."
Cons: "The flight was late, real late."
Pros: "Easy, fast, comfortable, no hassles"
Pros: "Free snack and drinks. Good service."
Pros: "The space and the people"
Pros: "Cabin crew very friendly and caring."
Cons: "Airport services and lounge are OK."
Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "The hostesses were very kind and nice"
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Pros: "Always like Air France. They are in tune with keeping the traveler updated."
Cons: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Pros: "Arrived on time"
Cons: "Cattle car accommodations"
Pros: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Pros: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Pros: "The service and food were excellent plane was clean."
Cons: "No entertainment system"
Cons: "Meal choice missing kosher non-gluten combination."