Cons: "Gate change confusion unnecessary"
Pros: "Crew & food was amazing"
Cons: "No need for improvement"
Cons: "Delayed flight and the procedures too very long."
Cons: "Delayed flight and the procedures took very long."
Pros: "Very poor service, the crew members were not friendly. Low quality food."
Cons: "Emirates have a big name in the industry but their presentation was really disappointing."
Cons: "Food could be tastier. But, you can’t starve"
Pros: "Good leg room, comfortable"
Cons: "Food not that good, mostly cold, games for children didn't work, service used to be better"
Cons: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. That the flight was long did not help matters. I was sandwiched between two other travelers on a three-seater arrangement. Again, is it just on flights to Kenya or other African countries that passengers DO NOT receive the travel pouch?"
Pros: "Great flight"
Cons: "No internet"
Pros: "The food was pretty good and the one ICE video center that was working offered a ton to watch."
Cons: "On a 13-hour flight, the video center is your main source of not losing your mind. Truly disappointing when you pay for the extra leg room in an exit row and you can’t watch any videos. Unfortunately, the ICE video center was broken on the way to Dubai also. In addition, the flight crew lets people stand around in front of you which reduces the extra leg room you pay a hefty price for. What’s the point of charging over $700 for this added “luxury” on each of your flights from JFK to Male, Maldives when you can’t use it. Emirates is nice, but didn’t reach the expectations they set."
Pros: "Live football final game"
Cons: "Cannot think of anything"
Pros: "Seating space in the plane"
Cons: "The crew was quite rude. My flight got cancelled and the next day there was no veg food in the flight. It’s a 14 hour flight for god’s Sake!"
Cons: "They took my scarf and it was crazy cold in New York. Then they wouldn't let me use the bathroom yet it took almost an hour to land. Ridiculous. I was in 81D. I hope they found my scarf."
Cons: "Very noisy for passengers sitting by crew area. Crew seats were used very frequently and every time it opened and closed it slammed waking up passengers."
Pros: "Loved the service. My flight was from NYC to Milan."
Cons: "There was not one thing."
Pros: "Everything. Staff was terrific and the fancy new screens for in-flight entertainment were really cool."
Cons: "The food was fine. The chicken for dinner was really good. The pizza was mediocre."
Pros: "Great service, good meal and outstanding entertainment channels"
Cons: "No critical comments to be offered"
Pros: "I love business class the best"
Pros: "Business class was great! Service was great!"
Pros: "The two checked bag allowance is very helpful - especially for someone who travles for projects, for long times and is on a tight budget. The staff were very attentive. Frequent offers fof drinks to stay hydrated was very good. The seats were large enough to be comfortable. The number of entertainment options was exceptional."
Cons: "The air plane was freezing cold - I could not even be comfortable sitting in my seat with a blanket on. The woman next to me had 2 blankets on. I could not check my luggage when I arrived at the airport. I had to sit with my luggage for 3 hours just waiting to check it. So I could not enjoy the 7 hours I had before my flight - to walk around the city, or even shop in the airport. I could not select a seat when I checked in on line - even though it was 20 hours before my flight. Even though I was traveling alone I could only get a middle seat. There were no non-meat food choices for the meal. We could not hear the announcements at boarding - no one knew what was being said."
Pros: "Emirates gets credit for reasonable legroom in economy class and excellent entertainment choices."
Cons: "Airbus A380 is a huge airplane. So many passengers creates limitations."
Pros: "Overall, Emirates is an incredible flying experience, we just got unlucky on this turn. The food is quite incredible, the entertainment bar-none the best and the amenities makes you feel like you're in business class."
Cons: "The flight had an overall 3 hour delay and they completely lost our luggage upon returning from Europe and to a wedding. That's worst case scenario."
Pros: "Movie selection was good."
Cons: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
Pros: "I was surprised to receive a pair of socks, sleeping eye cover and toothbrush/toothpaste. Great courtesy and attention to detail by the flight crew."
Pros: "The flight itself was great, though it was 4 hours delayed. The interface between Jet Blue and Emirates didn't work."
Cons: "I booked roundtrip flights in two legs, so Jet Blue, Emirates, Emirates, Jet Blue. The two airlines didn't seem to interface. In each direction for some reason, I was unable to check in online for the second flight, which didn't make sense (so Emirates there and Jet Blue back). On top of that, neither could give me boarding passes that would work for the other. The customer service kiosk took about 15 minutes to get this done for Jet Blue in JFK."
Pros: "Crew was pleasant and friendly."
Cons: "The plane seemed old compared with my flight to Dubai the morning of May 4, 2017."
Pros: "Great airplanes. Crew is is helpful and kind."
Cons: "Only problem was lots of children running around, screaming, and generally causing commotion. Some Parents did not attempt to calm their children. Might be worth seating families with young children together so they don't disturb older travelers to"
Pros: "Everything was very nice,, one of the nicer flights i have had in a long time and i fly often,, it didnt hurt that the flight was nearly empty,, so i had basically the whole section in the back to myself,, aside from that, the seating was comfortable and more roomy than others,, and the entertainment system was quite nice,, good sound,, larger hd screen and wide selection of programming,, also very convenient inputs for powering up"
Cons: "the bathroom smelled like pee and i was the first one to use it on the flight,, so perhaps some better cleaning maintenance and some type of air freshener"
Pros: "Girls were very helpful and there was one Italian jental man was very kind and co-operative. However sits were very uncomfortable. Food was ok. There were very little healthy choices. overall it was good."
Pros: "Leg space on time"
Cons: "Front legs little short"
Cons: "I was treated differently, because, I bought my ticket from Kayak and not directly from Emirates."
Pros: "Aircraft cleanliness staff everything."
Pros: "i will be recommending Emirates to ally my friends which will ever be able to use them"
Cons: "Before the flight landed and before an announcement was made to bring seats upright, I was repeatedly poked by a crew member to wake up. This was not necessary since we were not close to landing. Very rude and uncomfortable."
Pros: "The in-flight service, food, drink, and entertainment were excellent. If my ticket didn't say that I was on the airplane for more than 9 hours, I never would've guessed it. Flying at its best."
Pros: "Best airline. Comfortable seats"
Pros: "الشكر للاماراتيه على مجهوداتها الكبيره"
Cons: "الطيران الاماراتي ممتاز جدا والخدمات ممتازه جدا جدا تحتاج شي بسيط وهو تقوية الواي فاي فقط طيران جميل جدا"
Pros: "Everything else was good."
Cons: "Landing at JFK was not smooth. One of seat was defective."
Pros: "The staff was nice, pleasant and attentive!"
Cons: "Loved everything!"
Pros: "Food and staff service"
Cons: "Everything was great"
Cons: "Our flight was delayed a total of 6 hours. We were notified of the original two hour delay but we sat on the plane for hours due to plane trouble. This is in addition to the actual 8hr flight. Very unpleasant experience which is surprising for a reputable airline"
Pros: "Outstanding, professional, courteous, and highly capable staff; beautiful plane; extremely tasty food; generous beverage offerings; smooth flight, including take-off and landing. Kudos to the entire crew and to the Emirates Airline organization."
Cons: "The seats were very comfortable, but the leg room was inadequate."
Pros: "Emirates defines economy class .. No one else comes close"
Pros: "i like the food and movie choices."
Cons: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Pros: "Movies and screen"
Cons: "Flight delayed. Crew doesn’t speak good English"
Pros: "food is amazing"
Cons: "seat is outdated, but new seat for biz is coming very soon"
Cons: "Food- improve the menu, with veggie pasta, there was chicken on the side. For breakfast only on option- scrambled eggs. Not much for vegetarians. Also my flight Istanbul to mumbai, the table on which you keep the food was not aligned, the food tray kept sliding down."
Pros: "appetizers excellent"
Cons: "steak was overdone."
Pros: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Pros: "Best flight ever on"
Pros: "Excellent Staff very courteous and professional 5 star +"
Cons: "The Internet is complicated and not working all the time. Business class seats are dated need to be upgraded, comparing to other airlines."
Pros: "didn’t like anything"
Cons: "Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose."
Cons: "boarding was messy at IST"
Pros: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Cons: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
Pros: "The meals and in flight entertainment"
Cons: "The seating I needed more leg room"
Pros: "Great food, comfortable seats. I didn’t go business class, but tbh I think flyin business class this route is a waste."
Cons: "Having to stop over in Bishkek and deplane before going on to Mongolia. Why do we have to go through security again when we’re getting onto the same plane with the same items?"
Pros: "The flight itself was fine."
Cons: "The flight was delayed about an hour. Prior to that I had a 10 hour layover at the Istanbul airport. As this is busy 24 hours per day there are times that it is difficult to even find a seat to relax in let alone a spot to lay down."
Cons: "The flight wasn’t on time it was delayed for 2 hour , and the landing was very scary"
Pros: "Food quality and robust Entertainment options"
Cons: "1. Economy seat rows too close together making seat reclines very intrusive. 2. Also, flight attendants did not request people to sit up during meals which made eating very difficult in my case. 3. Bathrooms were very dirty during the last 1/3 of the flight and remained so, including no toilet paper and paper towels. 4. No second serving for refreshment beverages during flight."
Pros: "The landing."
Cons: "My special meal had been canceled."
Pros: "The food and the crew were great!"
Cons: "The way they do boarding makes you feel like you are being loaded onto a cattle car."
Cons: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."
Pros: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."
Pros: "I was delivered from point A to point B"
Cons: "Airplane was changed, seats was changed. Crew was helpful but ground staff wasn’t very much like to help"
Cons: "The 2 flights were delayed, I went to my work late Both bags were broken"
Cons: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Pros: "bad !!!"
Cons: "All !!"
Cons: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
Pros: "Window seat, decent selection of movies / shows."
Cons: "VERY small seats. Staff not very attentive."
Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"
Pros: "Nobody wants to sit on a plane for 10-14 hours but Turkish airlines made it enjoyable! Excellent customer service. We had plenty of beverages, sleeping kits, a wide range of entertainment on the screens, and they had my vegetarian meals ready. Always friendly and helpful."
Cons: "If there was about a foot more legroom, that would be awesome! But I would probably have to pay for first-class to achieve that. ;-)"
Pros: "Delicious food, fantastic entertainment system, power plugs and USB plugs at every seat. The amenities kit everyone gets is fantastic and sure makes the flying experience feel more special."
Cons: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Pros: "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
Pros: "Could put a bag under the seat. Advanced AV options. Food was OK."
Cons: "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."
Pros: "I always fly Turkish Air when I can. I like it a lot"
Cons: "This flight was a standard deviation below the usual quality. The crew seemed inexperienced, and the service was slow. The business-class cabin was only about 40% occupied, and yet the crew seemed unable to provide quick service. As I say, this is not normally the case, but it was a little disappointing."
Pros: "food was very good for such a short flight!!!"
Pros: "I like the food and the crew and the entertainment"
Cons: "i didnt like the plane touchdown the ground and take off again that was so scary."
Pros: "Crew demeanor Cleanliness of the cabin Boarding process"
Cons: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Pros: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Cons: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Pros: "I have flight in many airlines and was my first expeticence with turkish airlines and it really was excellent. Nice service good planes."
Cons: "Need to have more variety in the food and entertainment on board"
Pros: "The food, the hotel vouchers, the staff, the plane. I love everything about Turkish Airways"
Cons: "Baggage handling was rough. Dented one new bag and broke the buckle on another."
Pros: "We like Turkish Airlines - it's comfortable - we actually managed to sleep, the toilets are big, the entertainment is enjoyable and if possible, we'll always fly with Turkish"
Cons: "The earphones are uncomfortable"
Pros: "Friendly crew and clean aircraft."
Cons: "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
Pros: "Komforlu ve nezih bir ucus icin tesekkurler her sey o kadar guzelki ozellikle murettebat cok nazikti"
Cons: "Hic bir sey"
Pros: "Had to switch from Turkish airlines to Aegean airlines to reach my destination due to the fact that airplane from JFK left with 1h 20min delay and the connecting flight from Instabul was not waiting plus there were other passenger who got "forgotten"to Instabul ."
Pros: "Thank your for everything, the staff and services were excellent. But the flight was delayed for about an hour, with no explanation; it would have been nice to know why we were delayed for so long."
Cons: "Seat wasn't comfortable"
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "Seats a lil tight"
Cons: "uncomfortable seats, thin seat cushions"
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Cons: "It was lovely. It was my flight from nyc to dc that was terrible."
Cons: "the flight was delayed and so I missed my train home"
Pros: "Amazing service from crew"
Cons: "Friendly crew and lots of good free snacks!"
Cons: "Bigger personal space"
Cons: "Food was ok...cramped space"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "Food was good and plentiful. I definitely left the flight feeling full."
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Pros: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Cons: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Pros: "The flight attendant, Winsom, was fantastic."
Cons: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Cons: "No wifi, no leg room"
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Cons: "Basic economy has way too many restrictions"
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Entertainment, food having only two seats on our side of aisle."
Cons: "Leg room"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Pros: "Service, seats, food and pilot were all good."
Cons: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."
Cons: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Pros: "Quick, clean"
Cons: "I was in the back seat"
Cons: "Price of food"
Pros: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Cons: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Cons: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Pros: "The comfort of first class reclining seats."
Cons: "The vegetarian meals consisted of cold grilled vegetables for an appetizer, lunch was underwhelming. So much so I dont remember it The snack was two salads. Regular snacks were Cuban sandwiches or roast beef sandwich. Even the stewards said Inshould complain to Delta. Pretty sad for what the cost of a first class ticket."
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Very nice crew and great food"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Cons: "Bigger seats the new ones are way to narrow"
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Cons: "Delay due to strike"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Cons: "Everything was good"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Cons: "Travelled business class and was ace experience"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "The plane was very hot"
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Cons: "Lost all our bags so couldn’t ski"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Cons: "old screens and entertainment system leg room to small"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Cons: "Dutch sub titels would be nice."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "great choice of entertainment content, friendly crew"
Pros: "They were awesome."
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Cons: "Everything was excellent! I will be flying with them again!"
Pros: "The crew"
Cons: "The seat space and food"
Pros: "lots of crew members, flight landed a few minutes early."
Cons: "although i booked a reservation with 2 passengers, they didn't seat us together and were not helpful at all when we asked them to switch (they assigned middle seats in different rows, so i wasn't able to just ask another passenger to switch). the agent's attitude at the gate was "too bad""
Pros: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Pros: "- Excellent service, food and entertainment. - Pilot compensated for the delayed take off"
Cons: "- The take off was delayed and we stayed in the plane for over 1 hour - When we landed we waited in the plane for over 40 min until we got to the gate"
Cons: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Pros: "Great aircraft"
Cons: "Waiting for arrival gate"
Pros: "Comfortable plane, food good, flight attendants professional. No complaints"
Pros: "Everything! By far the best flight that I have ever been on!"
Cons: "All was fine. No complaints!"
Pros: "The plane was cleaner that most other ones and the seating configuration made it easy to get comfortable during the flight."
Cons: "The flight was delayed with no explanation or announcement as to why. The flight attendants only passed the beverage cart or served water when serving the meals during the 9-hour flight. At no other time did they check to see if the passengers wanted a beverage."
Pros: "The crew was competent and friendly. Once we missed our connection, the "help desk" was accommodating, though we had to stand in line for a long, long time before they could help us."
Cons: "We were delayed leaving Munich and the pilot simply said he had no explanation. The delay, combined with massive dysfunction at the Newark airport, caused us to miss our connection to RDU. We ended up in an airport hotel where we caught four hours' sleep before returning to the airport. Newark airport is the worst I've ever experienced. Getting our passports stamped took more than an hour. There were five officials there to clear five or six hundred U.S. passport holders. Then, the TSA people were rude, inefficient, and achingly slow. Overall, it was a horrible experience."
Pros: "On time good entertainment"
Cons: "The seats were horrible"
Pros: "One of the crew members, a male, was very nice."
Cons: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Pros: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Pros: "everything - especially the way they treat their customers."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Clean and efficient. Great service."
Cons: "Crowded seating. Need better headphones."
Pros: "No complaints - quick flight."
Pros: "It was ok"
Cons: "Two flights were both late Had to run to gate Luggage delayed"
Pros: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Pros: "Efficient and pleasant service."
Pros: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Cons: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Pros: "crew, food, seat location, service."
Cons: "Entertainment selections were limited."
Pros: "great service and flight"
Pros: "Comfortable, timely and pleasant overall."
Pros: "The most professional and helpful crew"
Pros: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."
Pros: "Smooth flight. Competent crew. Excellent service."
Pros: "Everything was good."
Cons: "everthing was good!"
Cons: "My entertainment screen was barely functional. Also, I was in a window seat and the space under the seat in front of me had a white metal box taking up part of my legroom. Not anything I would have seen on a seating diagram."
Pros: "Love crew & very clean"
Cons: "Need better food options for vegans"
Pros: "Exceptional staff, service."
Cons: "Excellent service"
Cons: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."
Pros: "Crew was nice"
Cons: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Pros: "Entertainment options were good and varied."
Cons: "We were significantly delayed on take-off, landing, and taxi to our gate, and the staff was very rude about the whole ordeal. One flight attended shouted at us over the intercom several times. I won't be flying Lufthansa again. The food was inedible and the seats were horrible."
Pros: "excellent service"
Cons: "very long wait for baggage"
Pros: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."
Pros: "see above"
Cons: "see above"
Pros: "excellent seats, service, food, entertainment."
Cons: "Was not poker game :("
Pros: "Clean, entertainement"
Cons: "Food was not that great."
Cons: "Because of a family illness I had to reschedule my flight 2 weeks before. Because the flight was booked through a secondary company, rebooking the outgoing flight ended upp: a) costing me as much as the whole original return flight; b) was no longer a 1 stop flight as I also had to stop in Frankfurt plus the company would not allow me to choose directly, I sent them details and then they booked what they could find; and c) I lost both the outgoing flight ( which was charged) and the return flight ( which was not changed) premium seat bookings both of which I had to pay for a second time. If I had booked directly with the airline this would have cost a transfer fee and I would not have lost the premium seat bookings. This was therefore a great expense and inconvenience. I will no longer book flights indirectly when using kayak. In future I will search using google flights and then go straight to the airline sites to book. Very disappointed. I never had this problem when booking with kayak before"
Pros: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"
Pros: "Got moved to economy plus - yeah! Great movie selection."
Pros: "Crew was beyond standard. Very nice and friendly and always accommodating."
Cons: "They ran out of vegetarian meals."
Pros: "Very good service and on time."