Daily cleaning, installation of cabin HEPA filters
China Eastern and Delta have all waived their change and cancellation fees on flights from New York to China. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from New York to China.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from New York to China.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to China from New York is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to China with an airline and back to New York with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to China from New York up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew was kind"
Cons: "Boarding was delayed. We were told we would make the flight which we didn't. We had to spend 12 hours at the airport to await the next plane to Batumi. We were given lunch vouchers but what it applied to was substandard"
Pros: "I have to say that I flew with different companies in my life, Turkish surprised me with the extra luggage and the quantity of food ( I am vegan and they gave me 2 yummy vegan meals). Also the sear were more comfortable than I expected"
Cons: "First of all the staff needs to work on their customers service. The flight was 1 hour and 45 min late and I had another flight to get in Istanbul to get to my final destination. I almost did not make it. The staff never gave us an explanation about what happened at the JFK I flew for 10 hours scared and stressed out. I asked the staff if it was possible at the time of landing to get out with the business class or somehow to get out before everybody else, but they were completely useless. Also in the middle of the flight a woman started feeling very bad. She had an intense migraine because of the high pressure, clearly the woman was not used to fly very often. The poor woman was ill and the entire crew was surrounding her. 7 ppl standing in the way of customers, a male attendant touched my shoulder with his private parts at least 5 times. Also every time they passed by the would hurt my shoulder or my arm with out even apologize. What kind of customer service is this? Forgetting about all the other passengers? Creating a situation of panick just because of how unprofessional they are? You can be the most comfortable or cheapest airline company and add all the luggage and food you want but if your crew doesn't know anything in customer service the customer will fly with a different company next time!"
Pros: "Price, Price, Price"
Cons: "Keep going KAyak"
Cons: "It was very hot on the plane."
Cons: "seat 53 B is not a seat for human beings on a plane. this is the last seat on the plane. next to food area and bathroom. seat back does not go all the way back. it is not built for 10 hours flight."
Cons: "I have had flight from New York to Tel Aviv with connection through Istanbul. The flight from JFK got delayed and for unknown reason when arriving to the gate in Istanbul my seat was given to other passengers - though I came to the gate before the boarding was closed. I have never in my life received such a poor service. I was lied/misled/attacked by Turkish airline employees in the gate and in the transfer desk. I would never recommend taking Turkish airlines to anyone"
Pros: "20 min delay. Boarding took too much time"
Cons: "small seats and no room"
Pros: "The crew on the flight were very nice"
Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Cons: "I've flown Turkish Airlines for years, and in the recent months I've noticed the thing I really loved about them- their service, food and beverages, have gone down. The quality and availability isn't what it was 3 or 4 years ago."
Pros: "Definitely would recommend Turkish airline Great experience overall"
Cons: "The flight attendant was kind of rude. They ignored what I would say when the drinks came around. Also, one of them would try to hurry me and always tap on my shoulder instead of just saying "excuse me""
Pros: "Overall everything was fine"
Cons: "Slow serving refreshment, not enough for long flight, need little bit more, aircondition not work so good"
Pros: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Cons: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Pros: "TK is terribte during the Turkey coup attempt"
Cons: "Our flight was canceled. There was terrible communication from the Turkish airlines staff and a complete inability to handle the situation. The entire flight was stuck in the airport for while without any information. The customer service hotline was unable to help anyone because there was a miss communication from the staff in the airport and our flight hadn't been canceled in their system yet. It's was my worst flight experience to date"
Cons: "I really found that the crew was rude, specifically on the New York to Istanbul flight!"
Pros: "Movies selection and food was great"
Cons: "I was sitting in a row with 4 year old and her mother. It wasn't comfortable for them and for me at all, as the child was moving and talking constantly. Well, it's kid, I understand. But as I was going to use restroom I noticed that there was about 6-8 rows where there was only 1 person in 3 seats. Share and spread the space"
Pros: "Michelle, at the check in desk, went above and beyond to help me. I really appreciate her kindness, professionalism, and hard work to ensure I was comfortable and that my luggage made it on board. The food and entertainment was great. I really loved the goody bag, it was very thoughtful and included everything to make you comfortable for the flight."
Pros: "Sitting was small"
Pros: "Thank u very much!!!"
Cons: "They always ran out of food options."
Pros: "The food and staff were great. The seats were rather comfortable and the flight was very pleasant."
Cons: "The entertainment system was of an older style wherein we had a choice of 3 movies and 7 "radio stations" across 15 or so "TV channels" rather than the fuller suite of entertainment options I'm used to on a Turkish Airlines flight."
Pros: "Good food & service."
Cons: "Extremely cramped seating with inadequate space between knees & seat in front making the trip unnecessarily uncomfortable."
Pros: "The food, entertainment, friendliness, cleanliness (scents in the bathroom!)."
Cons: "Extremely little space in the cabin (economy). You are overdoing it with cramming people in. I will likely not fly Turkish Airlines again, even if it's less expensive, but 9 hours in a tiny space was too much. The announcements (in English) were not understandable and insufficient. We were 2 hours delayed without explanation. Many people worried about their connections, so advice on that would have been helpful."
Pros: "The food, the crew...everything!!!"
Pros: "Turkish airlines never gave me notice or explanation. At least Kayak gave me notice and i appreciate."
Cons: "For example the menu has fish or chicken but majority of passesengers did not have chance to get fish due to the limited number. Other than everything was great"
Pros: "Unnecessary delays, very rude and inconsiderate crew, both inflight and at the Istanbul Airport. They provided no accommodations for those that missed connections and had very poor organizations. Also, as a physician that was called to a medical emergency on the flight, I received not even a thanks. Also, they were very delayed in getting the medical supplies to us physicians and requires ID prior to opening the emergency kit which definitely delayed care!"
Cons: "Delays, inconsiderate crew, poorly managed medical situations, no hotel accommodations with prolonged flight delays, poor communication to passengers"
Cons: "the 7 hr delay and having to wait in line for 2 hrs to rebook in stead of being able to call a number."
Cons: "Was horrible, I felt like I was sitting in a back seat of two door car with no space for 9 hours and no way out, I refuse to fly Turkish ever again pay the extra $500 to fly with Emirates it Qutar well worth it than this place, food was discusting they shouldn't be a air line PIA is better"
Cons: "I miss my flight from Istanbul to sofia due a technical issues leaving JFK International Airport from NY and no one was waiting for us to make sure we can get to our connect fligt on time. Thank you Turkish Airlines for letting me stay 11 hours on your stupid airport and missing one day of may vacation. I will never ever again flight with you!"
Pros: "Top notch"
Cons: "The seats were close together and I felt crowded"
Pros: "Great movie selection. Some of the staff ( only some ) are really nice."
Cons: "Turkish airlines must have tried hard to squeeze in a few extra seats. Legroom used to be little but manageable. Now it is just painful. Also the food or service is not what it used to be."
Pros: "Everything good"
Pros: "Served us a meal and snack, which is much appreciated. Both were quite good for airplane food. Smooth flight. Excellent entertainment. There were actually QUALITY movies to watch, which made the time go by fast."
Cons: "It seemed difficult to get the attention of a stewardess for another drink. I guess I could have hit the button calling for someone, but I always feel like too much of a diva by doing that."
Pros: "great experience! I will highly recommend Turkish Airlines! Loved the slippers! Great food!"
Pros: "Movie selection was good"
Cons: "Tthe seats and surrounding space was small. The food was bad."
Pros: "The food is really good, they still are trying to do airline travel like it used to be - with great service and proper meals, menus and snacks. Lovely staff too."
Cons: "Inadequate space for rollie luggage - most compartments don't accomodate - and the flight attendants became frazzled as time went on - sometimes they were rude when you asked for water or a soda - I think because they would be coming by with a drinks cart in a second, but we don't always know that."
Cons: "Two women fight over space the entire flight and the flight crew were indifferent about it."
Pros: "Good experience flying the airline including: Checkin process including securing me the last exit row seat Boarding went quickly Meals were plenty and good - also had a menu Provided a personal case with things like socks etc Connection was smooth for me Customer service in general was good"
Cons: "Only negative experience was that I had a connecting flight with a small window (1 hour) in Istanbul and my bag didn't make the same flight as me so I was without it for a half day. However they handled the situation well - knew where my bag was, sent it on the next flight and delivered it to my hotel so it wasn't too inconveniencing."
Pros: "Food was good"
Cons: "Crew could have been friendlier. Also they should come around more often for trash collection"
Pros: "Very pleasent crew, yummy foods and excellent trıp"
Pros: "Seat was private, comfortable, accommodating. Service was really great, food was delicious. totally nice flight."
Cons: "It took a bit long to get a drink on the flight (over two hours) but that is probably because it's not really in the Turkish religious culture to drink ... other than that, it was a beautiful flight!"
Pros: "good food"
Cons: "seat spacing too crowded"
Pros: "The shortest flight time between NYC and St. Petersburg Russia. Good connecting time, smooth transition in Helsinki."
Cons: "I have never used this airline before and as it was highly rated, I was glad to give it a try. The seats were crammed together very tightly, even for me, a short person! So, the flight was uncomfortable. Then the food was poor. The selection of films was uninspired. The service was indifferent, disinterested, ungenerous. There was something meager, miserly in the whole experience. They are obviously maximizing profits at the expense of the customer, who seems totally disregarded. I would not choose this airline again!"
Pros: "Airplane was nice."
Cons: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."
Pros: "The flight was on time and everything ran smoothly."
Cons: "It was a bit confusing that the tv's came out out the seats, an announcement about that would have been helpful."
Cons: "Choice of movies"
Cons: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."
Pros: "Crew attitude, food, bluberry juice, punctuality"
Cons: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"
Pros: "They were on time"
Cons: "Low level service, quarrel at the check in about size of the hand luggage (fits all standards, excepts self imposed Finnair rule <8 kg). Poor to no service."
Cons: "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"
Pros: "Movie selection ok."
Cons: "Minimal coach legreeom even for an average-height passenger."
Pros: "Flight cam"
Cons: "Seats were too closely spaced. Like a coffin. Will probably not fly Finnair unless the price is next to nothing."
Pros: "Good movie selection"
Cons: "Only drinks with dinner, other airlines serve the whole time. Limited selection of drinks. Other airlines do not limit. Not enough leg room and I'm only 5'7. Seat in front leaned back to far."
Pros: "Arriving safe."
Cons: "We sat in the plane for 7.5 hours before moving. Airline provided no extra food though served what was meant to be breakfast before landing in the evening. Then they had not even coffee before actually landing. The vegetarian breakfast that was served in the evening had one dry pita bread with two slices of cucumbers and tomatoes, very lousy. Finnair has had that for years. If you order lacto-ovo meal, you get a vegan breakfast, a very low quality one. Why? I paid about $1500 for the flight and would like some service, too."
Cons: "Plane too old for such a long flight"
Cons: "There is no wi-fi There is no possibility to charge your mobile"
Cons: "30 min between flying"
Pros: "Not much to enjoy"
Cons: "The service. 3 hour late flight, had to rebook my connection out of my own pocket. After we got on the plane, we find out the issues were not fixed and had to wait another hour. Terrible food. Yogurt was actually expired, so I had no breakfast. People were all nice as they told me I should have booked the flights together. Hmmm... Maybe you should not have been 4 hours late. I planned my trip with more than enough time to make connection... Called about my travel insurance and found out it kicked in after 6 hour delay. Customer service should never make you feel like the issue is your fault."
Pros: "Great plane Flight attendant Caroline fantastic"
Pros: "Not much."
Cons: "Loading was like a cattle car. Drinks were slow to be offered. No drinks until after food was served more than one hour into the flight. No one ever seemed to check if I needed anything. When I did, there was no call-button. Seats were from the 90's and VERY narrow. I would NEVER pay for First/Business class on Finnair again. It was very poor."
Pros: "As always, BA did an excellent job with my evening flight from JFK to LHR. They were prompt, efficient and very helpful and although my flight was quite full, we left on time and had no issues in the air. I was very pleased with their service and especially as I paid such a low fare through Finn Air, I can't complain. This was a great option to utilise, rather than paying BA's more expensive fares. I would definitely go through this way again."
Pros: "Other than the fact that it's a direct flight from jfk to Helsinki, there's not much else to like about it"
Cons: "Even though we paid extra for comfort seats, the seats were extremely uncomfortable! Not just the lack of sufficient leg room (especially when the person in front reclined) but most importantly the quality of the cushions. They were like cardboard and extremely uncomfortable to sit on. We were not able to sleep at all due to the discomfort! Additionally, they lost my luggage. It has been more than 24 hrs since I landed and I still haven't heard anything from them as to where my luggage was, when I should expect it why it still hasn't been delivered. Overall, a terrible experience."
Pros: "Lenght of flight"
Cons: "Babies crying :("
Pros: "British Airways did a very good job with everything. Pleasant crew,helpful attendants and great enterntainment. I loved the flight :)"
Pros: "Did not have the special meal i requested"
Cons: "Boarding was delayed, flight crew was not very friendly, plane was extremely old and uncomfortable. In flight entertainment was not working for me and many other passengers. Food was very bland and took long to be served. Service and flight in general fell very very short of what I expected."
Pros: "Liked the upgrade seat"
Cons: "Food was aweful both the dinner and the breakfast the following morning ."
Cons: "very old plane, food choices limited, entertainment system not working"
Pros: "Got a very nice vegetarian meal"
Cons: "Entertainment system didn't work"
Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."
Cons: "Old plane, noscreen on seats,, can't choose movie, no charger and USB. Terrible food Very expensive for the price"
Cons: "Finnai leased this plane from EuroAtlantic. The seats were uncomfortable, entertainment system didn't work, crew was careless... It was a light from horrow! Plane was at least 20 years old!"
Pros: "Aircraft was so old.Paying $1,000 for that, when any other airline uses decent aircrafts, is just unacceptable."
Cons: "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"
Pros: "Great flight. Check in had to be done manually but the agents were plentiful and it was quick and easy. Great movie selection on the flight and the chicken and rice tasted great as well. Would recommend this airline."
Cons: "No issues."
Pros: "other than that, the flight was fine. did not sample the food"
Pros: "the crew was good and helpful. They should be paid more."
Cons: "ALL my print outs say FINNAIR, your asking about my FINNAIR flight, all says FINNAIR, so I go to the airport and wait 30 precious minutes at the FINNAIR counter to check in ( there was no self check in computers) only to be told Ah, you are not on FINNAIR, you are on American and must go to the American counter. I was given my itinerary back and rushed to American and began to self check in only to realize in the rush the woman had not given me back my passport. So, I rushed back to get it, loosing more time, only to find she had given it to another agent at another American counter but not at the check in area, and it took more time to find out who had my passport. I made my flight, but if ALL says FINNAIR, how am I supposed to know that I should instead be looking at fine print to discover which airline I am actually flying on and waste time!!!!!!! It should state CLEARLY that I need to check in at the American counter. In flight entertainment was really poor in comparison to other airlines on international flights."
Pros: "I reach my destination."
Cons: "Boarding was 20 minutes late. Food ... poor quality, no coffee Really a poor plane."
Pros: "No one was traveling, airport calm, preTSE always nice This wasa codeshare--actuallyAA"
Cons: "no comp,lints"
Pros: "Good footroom in Main Cabin Extra."
Cons: "Delayed 5 hours. No power or individual VOD at seat."
Pros: "I had tsa which started the trip in a wonderful way! On time. Captain seemed nice and competent. The crew nice too."
Cons: "I flew American not finnair. Very confusing. I paid 65$ for a better seat. It was further forward but not worth the money and the others around me I don't think they paid extra. No movies. Couldn't see the screen."
Cons: "Small seats and no in-seat entertainment."
Pros: "I enjoyed the entertainment on flight"
Cons: "Boarding process was very unorganized, no lines people were cutting each other, planes are old and dirty. Food and service was just ok."
Pros: "The entertainment was really up to date and easily accessible"
Cons: "My flight was delayed but I was able to catch my connection flight. (After running through the Madrid airport). Then when I arrived in Berlin I come to find out my bags were still in Madrid."
Pros: "The fare was the best I found and it got me home on short notice. Service and facilities were the same as other major airlines as the flight was operated by a code share partner. Online booking was smooth and painless."
Cons: "Nothing. I paid for economy and expect all the issues with flying economy. Finnair is in no way to fault for any issues on my flight."
Pros: "The flight was not full. Dinner was delicious."
Cons: "1 hour delay for repairs before take off no overhead light when I wanted to read"
Cons: "Sat on Tarmac for 1.5 hours. Apparently something was wrong with the plane. And then we waited for a mani tenancy log to get signed. Typical American Airlines garbage."
Pros: "Nice new plane"
Cons: "Seats too narrow"
Pros: "i liked the flight attendants. the mac n cheese was good but it was a very small portion."
Cons: "the man next to me was huge abd sittung on top of me the whole time. he was nice but for $750, i hooed to have my own seat."
Pros: "nothing is good"
Cons: "the food and bathrooms"
Cons: "Old plane - entertainment system did not have too many movies. Food was just okay"
Cons: "Food was not it should be for business class"
Pros: "The flight was on time, the crew was fine"
Cons: "The business class lounge was closed, they gave us $25 per person voucher, but no one store in the airport wanted to accept them. There were not enough seats available when we were waiting for boarding. Business class entertainment needs significant improvement."
Pros: "Short trip ..very good pilot , landing was smooth, as well as the take off."
Cons: "Entertainment programs was so poor .."
Pros: "On time arrival"
Cons: "Translation speeches. Food uncooked. Bad entertainment"
Cons: "The boarding time was delayed. The boarding process could have be more streamlined."
Pros: "The flight was fine, overall okay. The food was good, especially dinner."
Cons: "The flight attendants were not very friendly. The media selections were fine but the sound was not good."
Cons: "The seat reclined flat for comfort."
Cons: "better food"
Cons: "Bathrooms dirty"
Pros: "Good on flight entertainment."
Cons: "Stewardesses not too friendly... flight was late to board and take off by 2 hours."
Cons: "Prices should be lowered and more direct flights from EWR airport."
Pros: "Better than expected. Was as good as American , Delta, United. Not quite to the level of Aerlingus, Lufthansa, Emirates."
Cons: "Stewards did a good job but were not engaging with the passengers. Not as friendly as could be. We would definitely fly Air Egypt again"
Cons: "I didn’t like that the food and the service and the chairs the floor is not clean actually that was bad flying flying"
Pros: "Direct flight, no other flights can do that."
Cons: "Air condition in airplane and Cairo airport was no good"
Pros: "Crew was great, very polite and service oriented."
Cons: "Amenities (seats, bathrooms, entertainment, headphones and food) were not on par with other world class carriers, especially for business class."
Pros: "Good flight. Arrived on time and left relatively on time"
Cons: "Luggage took a long time to arrive in the terminal"
Pros: "People. Food"
Pros: "The hotel and the food"
Pros: "Personnel was great. Delicious and frequent food and drinks."
Cons: "I asked for wheelchair service but I never received it."
Pros: "Almost perfect"
Cons: "They didn't give me a travel kit."
Cons: "Flight delayed for over two hours"
Pros: "The crew was friendly and professional. Food was very good as well as the selection of non-alcoholic beverages. Flight was on time, and plane was clean!"
Cons: "Passenger seating next to me (I was sitting in an aisle on a 3-seat row, economy plus) kept on leaning towards me all the time. I had to "create" of sort of barrier between the two of us with a couple of pillows. A lady sitting in the row in front of me - a 50-something y/o woman with husband and 3 kids keep on reclining her seat to the point that I was barely a couple of inches from the top of her head, even as I was eating. I had to forcefully push back ti get some room."
Pros: "Possibly the food and the flight is direct"
Cons: "Anything else you could think of. The crew is unfriendly the plane is messy no one follows rules or regulations just a complete mess"
Pros: "Great service & reasonable accommodation throughout the flight"
Cons: "Trash on the floor but that's on every flight"
Pros: "Every thing"
Cons: "Every thing"
Cons: "I complain to the manager and he doesn’t do anything about how the customer service treat us And if you know the manager you don’t charge for extra luggage - and if you don’t know him you charge for anything extra"
Cons: "I overpaid my flight by up to 50 per cent more than my fellow passengers yet they were allowed 2 bags each while I only got 1 . The flight attendants don't offer drinks except with meals . They took for ever to remove the trays after the meals that passengers were trying to take them out by themselves . They don't pass by with big bags to collect any garbage ."
Pros: "Amazing hospitality. Flight attendants were so friendly. The meals and gifts made for a very pleasant flight experience"
Pros: "The dinner food was decent (breakfast was subpar)."
Cons: "We waited about an hour lined up outside of the gate to board. Then when we finally boarded late, we sat on the runway for 2 hours! This wasn’t the first time it’s happened on this flight, either! We were thirsty and no one offered us water. The flight attendants kept skipping my friend and I when they did come around, which was not often. We were extremely thirsty the entire time and when we finally were able to get up to use the bathroom and search for water, we were told to sit back down. We got tiny cups of water about three times on a 10.5 hour flight. Lastly, the entertainment selection was very small and limited."
Pros: "The timing is so accurate as well they were so fast getting everything done."
Cons: "Most of the crew are really professional but few were little bit aggressive."
Pros: "Lots of terberlance but good flight"
Cons: "The terberlance"
Pros: "Toilet was filthy shortly after arrival. Drop down tables needed to be wiped."
Cons: "Boarding was a little slow, but the crew was nice and courteous Seating was comfortable and roomy. The food was good."
Pros: "The crew was very good. Helpful and friendly."
Cons: "I had no blanket, no pillow. I asked the attendant to get me a blanket and she passed me one that someone else was using."
Pros: "The people, the food, the culture."
Pros: "Good services despite a long flight"
Pros: "Every member of the staff was super friendly. Complimentary food and beverages for all meals. Good selection for in-flight entertainment. Provided eye masks, blankets and pillows. Good amount of leg room."
Cons: "I don't really have any complaints! I would definitely use this airline again."
Cons: "Allowed only one bag and charged $120 for second bag. I thought we are allowed two bags"
Pros: "I loved the food selection. Taste and presentation were good too. Plane is new, which is plus."
Pros: "I liked everything .... planes, food, service, punctuality..."
Pros: "The staff were so helpful and nice. The plane was smooth and clean."
Pros: "Plenty of space, arrived 40 minutes sooner than expected"
Cons: "The flight attendants were a little rude. She skipped me quite a few times."
Pros: "They had a couple of good new movies to watch during the flight."
Cons: "Crew and food are just wrong!"
Cons: "Worst airline"
Pros: "Crew is wonderful .they do everything in business class to make you feel comfortable"
Cons: "I will never fly China Eastern again. EVER !! I need to add an extra day or two onto our flight. We purchased business class flights so they are not cheap. In order for us to make a change they want $1700 each person, a total of $3400 to take the same flight two days later. The fee is the highest I have ever hear for the same flight class .. I will never ever use China Eastern again, they are taking advantage..I could actually buy a return ticket on another airline for cheaper than they want for a flight change."
Pros: "Cheap and fast"
Cons: "Crews are not as friendly as they should."
Cons: "The food was really bad, with no good choices. And the staff were not friendly - most didn't speak English, but that wasn't a big deal for us"
Cons: "My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating."
Cons: "I have read many negative things about China eastern and experienced changes and delays with flights from them.. However my flight experiences with them this time was positive. Food is not gourmet, but I am traveling economy."
Cons: "The food was uninspiring, to say the least."
Pros: "My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had"
Cons: "I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international."
Pros: "left on time and arrived on time pretty good seat crew is very nice"
Cons: "food is mediocre. plane does not dock at the terminal in Shanghai. I have to walk down the stairs to get to a bus. That's difficult for me because I have some carryon bags and my sense of balance is not very good."
Pros: "Boarding at JFK was excellent. The flight was as comfortable as it could possibly be. The flight attendants were also very good. No delays and on time arrival."
Cons: "I have no complaints about this leg. It was a very good flight."
Pros: "Seats were fairly comfortable, and food was tasty, although very small portions, and no fresh fruit or salad"
Cons: "Almost a mission impossible to reserve your seats in advance - felt like I was back in the 90s. Unnaceptable in our digital age. Old movies in “new releases” entertainment section"
Pros: "The dinner and lunch service was weird as missing components of the both services came when we were finished eating .. Breakfast was much better"
Pros: "Love the plane, crew, service. Free movies, games and other entertainment."
Cons: "I would like more vegetarian options for food. There wasn’t a lot to eat if you don’t eat seafood or meat."
Cons: "I’m a short person and can usually tolerate smaller spaces but the space this time is way too small. Overhead bins were full very quickly."
Pros: "Flight left 1/2 late leaving me only an hour to make connecting flight in Shanghai. When I explained my plight to flight attended she moved me to a seat in the front of the aircraft to expeadiate my de- planeing. Saved me. From missing my connecting flight which I made with few minutes to spare!"
Cons: "The meals on the plane were nasty"
Cons: "Poor service during checkin in and in air. Bad IFE system. No one spoke English. No wonder it has to sell its ticket very cheap."
Pros: "Inattentive service which is typical of Chinese airlines. Food mediocre for business class, Korean Air much better. Flight was safe and in time, bed was narrow but comfortable for a slim person."
Cons: "The seats are very small and the food was horrible. The flight attendants were rude, they actually rolled their eyes on you when you asked for water"
Pros: "Not sure"
Cons: "I didn’t like how rude the staff was. I also don’t like the fact that my luggage was misplaced and I’m on the other side of the world without my things."
Pros: "Business class I’m comparable to Cathay Pacific."
Cons: "No special que for Business class passengers when boarding the plane"
Pros: "Seats little hard. Back and butt hurting all the way there. Crew kept pumpin into me while I was sleeping. Food ok, not amazing. Long wait to get on the plane. Overall good."
Cons: "Hard seats. Long wait to board. Food can be better."
Pros: "good boarding good crew good seat in business class left on time and arrived on time"
Cons: "food was mediocre"
Pros: "Business class service very good. Seating very comfortable for a long flight."
Pros: "Comfy seat and caring flight crew."
Cons: "They served dinner at 2 am just after takeoff and breakfast 11 hours later."
Pros: "a little tricky to do, but you can reserve seats before your flight with the ticket number given to you beginning with “781” on china eastern’s website."
Cons: "in flight food mediocre. boarding process in JFK is a big cluster. can be difficult to find space for luggage in overhead compartment if you arrive late."
Pros: "The crew, the food, the entertainment, all of the things onboarding are excellent. Very comfortable!"
Pros: "Liked my window seat"
Cons: "The crew is very rude. They snatch headphones from the seat. If you aren’t Asian they won’t help you."
Pros: "Great price. More or less on time. Reasonably comfortable. Good entertainment. No real problems."
Cons: "Mediocre food. Inscrutable website."
Cons: "flight from NYC was delayed for 11 hours. then we were in line for more than 4 hours in Shanghai."
Cons: "We spent 2 hours at the check in because China eastern changed our connecting time and we were going to miss our flight. The food was terrible, they lost my husbands luggage. We are on our honeymoon and he has no clothes. And they put us up in a very dirty hotel."
Cons: "Flight was delayed two hour and I still Waiting for my 2 lugages. I will never use this company again ."
Pros: "Crew was friendly and spoke English."
Cons: "Seats are hard like rocks."
Pros: "Fairly cheap tickets but u get what you pay for. I slept 7 hours then watched 3 movies which helped the fact I had a middle seat. Entertainment system was pretty good and had usb charger."
Cons: "Food on China Eastern is sub-par and they did not serve coffee the entire flight. As usual with all Chinese airlines you have to keep your phone off the entire flight. They would not let me select an isle seat online or at the gate, they said none were available, I’m 6’2”. Right behind me in my assigned seat there was an empty isle seat. If you ever have to call customer service at China Eastern may god be with you, because they will not be."
Pros: "Flight was pleasant"
Cons: "Checked in customer service were not helpful."
Pros: "Decent in-flight entertainment and comfortable enough. Crew was okay."
Cons: "Booked a speciality meal but they weren’t able to provide for all meal services. Why bother offering then?! Link to view connections, etc, didn’t work...would’ve been useful to review that info before landing. Online check-in didn’t work even though email notification was sent the day prior to the flight."
Cons: "Food, seat, bathroom and smells badly, stinks,"
Pros: "very comfortable seat in business class excellent food friendly and competent flight crew"
Cons: "plane did not pull up to the terminal. We had to go down the stairs and get on a bus. wifi was difficult to use and slow."
Pros: "Movies are updated"
Cons: "Wifi doesn't work. Rude crew, doesn't have manners. Lack movies. no choices since they run out."
Pros: "Fast-tracked us through Shanghai airport with a personal handler for a tight connection. He knew all the back routes and which border agent could put us first in line. No problem even though connection was boarding as we were disembarking arrival flight. Lounge at JFK superb."
Cons: "No control over air con vents at seat. Plane uncomfortably stuffy for us...asked to turn down temp and they did for awhile."
Cons: "4 out of 5 times I've taken Chinese Airlines something mechanical with the plane went wrong. This time 8 hour delay and I miss connecting flight again. Headed us into small hanger where man slammed into my leg. Ruined my vacation."
Cons: "Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners"
Cons: "Need better communication and welcoming."
Pros: "The food was good, the attendants were friendly and there was a lot of free movies for my 17 hour flight. I would definitely recommend this airline to friends and family."
Cons: "I didn't like how uncomfortable the seats were and the little bit of space we were given. However, I still really enjoyed flying with this airline and would recommend it."
Pros: "For the price, I would say it was a very solid flight. Other options cost twice as much and I'm certain they weren't twice as good. Food could have been a little better, but again at the price, there is nothing to complain about. Buy a salad or a snack for the flight with all the money you are saving. The entertain was good but not as extensive as some of my other recent trans-pacific flights."
Pros: "Nothing. Absolutely nothing."
Cons: "The ground support personnel were surely, obnoxious, and clearly untrained in their own policies. There was massive confusion in JFK for the 1st leg of my trip (NYC - Mandalay) regarding the availability of my visa on arrival. China Eastern argued that it was not available, and nearly did not let me board my flight. They were completely wrong, and made my life miserable in the process. Because of this, China Eastern refused to check my luggage through to my final destination (though this has been done many times before), and THEN informed me in Kunming that I needed to pay AGAIN for my extra piece of baggage, though they had already charged me for it in New York. Do yourself a favor and never do business with these creeps - there are too many other available options for air travel."
Pros: "Very friendly staff!"
Cons: "Food wasnt the best but not bad either. Just ok."
Cons: "It was just delayed without any announcement."
Pros: "Nice crew,courteous service"
Cons: "Food could take improvement"
Pros: "The leg room in economy seating is good."
Cons: "Poor customer interaction while boarding. Delay wasn't explained and members of the airline were condescending and dismissive. Very poor attitudes towards customers."
Pros: "Some of the best food I've had on an airplane in quite a while. I fly round trip China/US about 4 times a year in Business class. I rarely even order the hot entree because it is so awful. I get the cheese plate for an entree. China Eastern offered salmon on the western menu and it was actually very nice. The soup was also very good. Service was good. Only complaint was very limited entertainment options."
Pros: "The crew was super helpful and amazing! Comfortable seats and plenty of space for someone my size to sit (5’4”)."
Cons: "The only thing that I think could be better is the entertainment. I had a hard time figuring out how to use the screen on the aircraft but the selection of shows was good."
Pros: "Very helpful, accommodating and attentive crew. Comfortable seat and pillow. best flight Ive had in a while"
Cons: "snack between meals could be offered"
Cons: "Horrible experience of sitting on the tarmac for more than four hours with no air conditioning in New York on a 95 degree day. I thought I would die. There seemed to be no concern among the crew for our extreme discomfort."
Cons: "the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!"
Pros: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
Cons: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
Pros: "Flawless flight, comfortable seating for me."
Cons: "Food mediocre at best. Air China serves beef or fish. If you don't eat either, request vegetarian. Food not as good as other airlines."
Pros: "Amazing crew and service"
Pros: "I made a pleasant flight with the kindness of the flight attendant."
Cons: "I made a pleasant flight with the kindness of the flight attendant. However, I missed the connecting flight because the plane was late, and there are so many things that I regret as bleow,1. There was not enough help from the ground. 2. The plane didn't wait for a minute. 3.Unfriendly transfer cou"
Pros: "Crew was great again."
Cons: "I had 0 options for entertainment on the flight from NYC to Beijing. No Wi-fy and the TVs in my section of seats didn't work."
Pros: "It was an "average" flight"
Cons: "Food sent me and others to the bathroom---not good"
Pros: "Cabin crew were kind us but service details are poor very much."
Cons: "We were very bored during fight from JFK to PEK."
Pros: "New York to Beijing plane was new."
Cons: "Not have salt pepper tooth pick.Halfway of plane juice finish. In this long flight no have snacks"
Pros: "Service was OK"
Cons: "They have us sit in airplane from 8 am till 10:45 am. In the airplane over 2 1/2 hours that is unheard of We finally arrived in shaman at 2 PM So we have for our steel late due to unknown reason After travel from JFK to Beijing China 15 hours and three hours layover +3 half hours sitting in the airplane that is just ridiculous"
Cons: "They added 10 hours to my scheduled layover and would not give me lounge access for the inconvenience."
Pros: "On board crew service is better than US airline"
Cons: "Ground service (in it's JFK airport desks) of Air China were unsatisfied. It has not been improved for more than ten years."
Cons: "Waiting to book seats till arriving at airport because it was 3 party booking. Didn’t want to pay more to pick seats because that’s why we booked with you to save money. Was on a 15hr flight not with my husband. Did not start out vacation out on the foot."
Cons: "Plain delayed and connection missed. Should not sell tickets with short overlays."
Pros: "Everything. I love Air China. Great service. Delicious Noodles."
Cons: "The plane was so cold that by the end people were wearing their parkas. I started the flight healthy and ended it with a hacking cough that turned into a full blown cold. The not very good food was also not warm."
Cons: "Can you believe only two meals for 14hours trip ??"
Cons: "seat is really tiny! food was bad. only few movies available."
Cons: "very irresponsible! & no English"
Pros: "The whole experience was unsatisfactory"
Cons: "They were changing my seat around. They lost my luggage. Still not found yet and has all the Christmas gifts I was bringing to my girl friend and her family. My clothes and medicines as well."
Pros: "We got to move to the front of economy which gave us more legroom which we needed."
Cons: "They changed planes on us and we lost our upgraded “premium economy” seats."
Pros: "Some of my friends had bad experience with Air. China. I was a bit worry about delays and lost luggages. It came out to be quite good. It was only delayed by half an hour and I was able to retrieve all my luggages. The food is also quite good."
Cons: "For the long flight, I was not able to use the touch screen for any entertainment. I think it was broken. The seat is not as comfortable as I thought. They need to upgrade the entertainment touch screen and seat cushions."
Pros: "Great flight and entertainment throughout."
Cons: "Everything w this flight was satisfactory. No negatives to mention."
Pros: "Crew efficient"
Cons: "No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible."
Pros: "Offered an emergency exit seat to make me comfortable. Great crew very polite and helpful Great pilot great landing"
Cons: "14 hour flights are rough on anyone but they made it bareable"
Pros: "Service was nice and quick. Plane wasn’t too crowded."
Cons: "It was abnormally cold on the plane, which made relaxing difficult."
Pros: "Easy boarding, roomy seats, good price for business class."
Cons: "Bad choice of movies, sub-par food, small bathrooms."
Pros: "It was nice."
Cons: "Delayed a little bit."
Cons: "I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!"
Pros: "Service is pretty good but the food not"
Cons: "We were delayed in the plane on the ground for seven hours. I missed my connecting flight by five hours. Worst flying experience I have ever had."
Pros: "Overall ok. Plane was an older model."
Cons: "No wifi for long trips. Very important to me."
Cons: "The seats were very close together so when the person in front of you reclined back, it was very uncomfortable."
Cons: "since this portion of my flight was cancelled by air china they tried to book me on the next day but my husband decided to come meet me in beijing after getting me a hotel and driver to pick me up the night that i was stranded. i told air china not to book me on the flight the following morning that i wasn't going to take it. they never did that and ended up cancelling the entire remaining flights on air china. this was the worst experience with an airline i've ever experienced."
Pros: "I'm 6'2" and had good leg room in coach. The food was decent and the boarding process went pretty smoothly. Each seat had a power outlet below it (kinda out of sight). Overall my flight was pretty good."
Cons: "The entrainment system was a little bit older semi touch screen (no usb charger). Air china was similar to China Eastern as they demanded all cell phones stay off for the duration of the flight. No WIFi was available for purchase."
Pros: "Can't think of much. The plane was in good shape and it got us to Beijing, albeit very late."
Cons: "Currently stuck in Beijing and it is 100 percent the most intensely awful situation I've had while flying. Do not fly air china and certainly avoid Beijing airport if possible. I say this calmly, even if it doesn't read that way."
Pros: "Worst flight ever. Delayed 2 hours on the front end. Food was horrible. Plane was freezing. Service awful. No information on the delays."
Pros: "Mr. Zhang helped me a lot. Thanks!"
Cons: "Flight was canceled. Customer service was incredibly unprofessional."
Cons: "They informed me 3 days in advance via email that my connecting flight is cancelled. No rebooking to other carrier, no hotel. They expected me to wait 24 hours in Beijing airport! Worst: had to try 4 times to call them till someone picked up, 3 times I gave up after 30 minutes (roaming). Very unfriendly handling of case."
Pros: "The on boarding process was quick and efficient at Songyuan airport. Very clean airport, and pleasant staff. Plane had decent legroom in the economy seating. Food was decent for short flight airplane food."
Cons: "Airline crew never gave any status updates about why the flight was not getting ready for takeoff after everyone was seated and the planes doors closed. Sat there waiting for +30 minutes with no updates. Flight crew never gave immigration cards. Deplaning was a nightmare because we had to deplane in several groups because it was raining and the Hongqiao airport would not let us deplane through a jetway."
Pros: "Polite and customer oriented flight crew."
Cons: "Food could be better in terms of content/ ingredients. Entertainment choices for non-Chinese oriented movipes/songs were too few."
Pros: "Cabin crew was excellent, Business Class seat was comfortable and roomy, though you had to crawl over the aisle seat occupant to leave the window seat. Was a 747-800 - we sat in the upper deck."
Cons: "Audio did not work on my entertainment system"
Cons: "Plane was not climate controlled well."
Cons: "Flight landed late, middle of airport when it's raining, and we had to take the steps down and squeeze into a tiny bus...which also only fit half the flight, so a lot of people got stuck waiting in the rain for a bus after they got off."
Cons: "We missed our connecting flight to bangkok, thailand due to airline depature delay. It took over four hours to receive tickets to next available flight to thailand. Hotel accomodations and shuttle service was very poor and delayed, leaving us stranded at the airport sleeping and waiting with poor food options for another eight hours."
Cons: "Toilets were disgusting. Not well kept. Crew needs to smile more and take on their job."
Airlines flying from New York to China have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights