Daily cleaning, installation of cabin HEPA filters on flights from New York to Xi'an
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Scores according to KAYAK customer reviews
Pros: "The crew was awesome and extremely attentive! Thank you so much!"
Cons: "I thought everything went very smoothly!"
Cons: "The flight attendants would forget me when tending to everyone"
Pros: "Flight arrival is earlier"
Cons: "The food is not taste good"
Pros: "Really liked the food"
Cons: "For such a long flight, I would have expected to get eye masks, but all they provided were slippers"
Pros: "The flight stewardesses were polite, nice, patient and accommodating. Boarding was prompt, quick, and organized. Plane lavatories we’re constantly cleaned so they won’t feel icky in the latter part of the journey."
Cons: "Perhaps, the movie choices could have been expanded."
Cons: "Flight from Seoul to Phuket did not have outlets if that is something you require"
Pros: "Flight attendants were amazingly awesome !"
Cons: "Foooood Asiana airline foods are worst"
Pros: "The seat was comfortable"
Cons: "The vegetarian ovo lacteo food could be much better. Because I am vegetarian doesn’t mean I can’t eat chocolate"
Pros: "After took off 5-6hours later very bad smalls comes from the bathroom."
Pros: "Overall the boarding experience and crew were some of the best I've had. Food was excellent and wine pairings were spot on."
Cons: "The entertainment selection was pretty limited and without Wi-Fi on the flight, it was the only thing available to pass the time. Would have been nice to see a larger selection of things to watch while in transit or available Wi-Fi service to browse on my own devices."
Pros: "Staff and flight crew were all really nice, very professional and attentive. Decent range of video/movies available. 2 meals - ok"
Cons: "Delays on both legs of flight- significant and multiple delays from jfk to icn... made the experience not so great, as my daughters 1st time flying this didn't help - and no compensation at all. Emails and notifications not in english! Not given an actual reason for flight delay. Seats VERY uncomfortable, might as well be no cushioning on the seats in economy. With such long flights you would think that an airline would want even economy to be somewhat comfortable sitting for 14hrs or more"
Pros: "The entertainment had a good selection, although the headphones and connection on the armrest wasn't perfect. Also the food had a pretty good selection."
Cons: "The discomfort of being on such a long flight. Hard to be comfortable. And unable to sleep for any stretch of time."
Pros: "Service and food"
Pros: "Excellent personnel, really polite and helpful all the way"
Pros: "Spacious plane"
Pros: "Great seats & crew"
Pros: "Superior attentive and hospitable staff. Will def book them again!!!"
Pros: "The food was good and the service was great. The flight attendants were very attentive."
Cons: "I had to pay $200 for an extra bag because they told me that my bags were all over weight. Come to find out, the scale was broken and my bags were actually underweight. So I ended up with 5 bags instead of 3. My main issue was comfortability. Due to the person behind me, I couldn’t push my chair back and so I had find different ways to sleep."
Cons: "when they leave laugage in korea and they deliver within 2 days"
Pros: "Great friendly staff, good food."
Cons: "Both legs were late, the first nearly making me miss the next. Lost my only suitcase for the trips. Seats are really uncomfortable."
Cons: "NO OUTLETS IN SEATS FOR 14 HOURS AND TV FROM 1990"
Pros: "i like the simplicity. Asiana landed in korea Incheon which i love."
Cons: "i had to pay 200$ for an extra bag which was overweight. maybe it’s my fault but 200$ is a lot"
Pros: "Delicious food."
Cons: "4 hour delay"
Cons: "few new movies in the list"
Pros: "Chair to chair distance is spacious."
Cons: "Being stuck on the runway for more than 7 hrs with "mechanical problems" was to much!! Than getting off & told to wait from 8pm till 3am for next flight had to sleep on the airport floor!! Was told we couldn't leave because no one to check us in at 3am! I'm only 10min away from airport!! Then when I finally got to Manila they left my bags in Korea! I had to wait till midnight before I could get my bags!! So i couldn't get a flight to a smaller island I was heading to! To meet friends they totally screwed my vacation!!"
Pros: "Overall smooth flight and pleasant staff"
Cons: "Seats weren't totally clean"
Pros: "food was ok but. sandwich was the worst i have ever seen."
Cons: "boarding was confusing."
Pros: "I saved my points, rolled points and purchased everything I could to be able to take Asiana first class from JFK-Seoul (Incheon). Pretty much a dream. 14 hours and I could have gone longer. Put it on your travel bucket list if you are heading to Asia."
Pros: "Service is very polite. Attendants are some of the nicest I've ever met, though their English (and PA announcements, etc) will be a bit hard to understand unless you're used to communicating with folks for whom English is a second language. They're also all softspoken, which is very soothing, but even harder to understand what they're saying! Seats are also BIG and have a great recline (seat and seat back) on the Airbus. Flying on a daytime departure from NYC to ICN I had a lot of empty seats to stretch out on and it was pretty quiet for a long flight to Asia."
Cons: "Seats are HARD! I'm not sure how you even make a hard airplane seat but they've figured it out on the Airbus for sure. The solution: get a second pillow to use as a seat cushion. Solves the problem. Also, the "upgrade" to the bulkhead seat is only good if you have a baby in a carrier or really long legs. If you like having your bags near you, or want to keep stuff at your feet to work on, or like to raise the arm between seats, or have a tray table and pocket in front of you... you won't have any of those in the bulkhead upgrade seat. And the phone customer support simply doesn't know enough English to explain these things properly. Fortunately someone else was happy to switch with me. Lastly, they really don't understand that special meals do not need to lack in flavor. Non-Lactose Meals are super boring in flavor - and there was no reason at all not to serve the bulgogi or spicy pork dishes for the NLML! They seemed surprised when I asked to switch it, which suggests to me that the attendants don't even know what 'non-lactose' means, though they were very sweet about confirming and delivering me my special (bland) meals. But asking for a packet of gochujang solves that problem!"
Pros: "Food was OK but nothing spectacular. Variety of beverage is OK, there was a snack in between meals, overall, the flight is good and by expectation for the price I got for the tickets."
Cons: "the seats are not comfortable,"
Cons: "WTF IS MY LUGGAGE. No compensation for my lost luggage. I had to buy clothes and basic necessities out of pocket because the airlines have no clue where my luggages went."
Pros: "Great entertainment options. Great service. Delayed flight for 2 hrs"
Cons: "They lost my bag"
Pros: "Great modern, spacious and quiet plane Airbus 380, great entertainment options."
Pros: "service and food"
Pros: "Crew very polite; food was really good; in flight entertainment good; and plane was modern and clean. Most imprtantly our check in agent was very capable and helpful. We had a hard time checking in on line, and as a person in my 60s I very much need an asile seat which she arranged. Check in was extremely efficient in a crowded airport. Would definitley fly again."
Cons: "Check in website not good. Could not choose seats in advance. This could be much better."
Pros: "The food selection is good and the service is tiptop. Highly recommend"
Pros: "Good service"
Cons: "2/4 bathrooms were out of order"
Pros: "Very comfortable Biz class. Friendly and attentive crew. Flight boarded and left"
Cons: "The food was a bit bland. Movie selection was more limited than expected and there was no inflight wi-fi."
Pros: "The flight was on time, the people in the plane were very polite and the movies available were very varied and good."
Cons: "Everything was good."
Pros: "Plane was clean and attendants polite"
Cons: "Boarding seemed very random as no rows were called."
Pros: "Crew were professional, helpful and attentive. Food was good for economy class. I have never seen a plane board so fast and I will fly with them again."
Cons: "Couple inches more leg room."
Pros: "The flight attendants were responsive and polite. The foot rests at the economy seats were a nice bonus. The bathrooms were well stocked and mostly clean. The entertainment was OK. There were mostly action movies which aren't my thing."
Cons: "The check-in line was about an hour long. There were way too few people at the counters for a very large plane. I pre-weighed my bags on scales that weren't being used and moved things around. The really stressful part was my carry on bag. It was overweight and transferred things to my handbag and into my suitcases as much as I could. The only things in my carry on were my laptop and medication. It was still 2 kilos overweight. I appealed to the manager who said I had to check it. Checking a bag with my medication would be dangerous to my health and we know they wouldn't reimburse me for the theft of my laptop. The manager, Yeonju Lee (first name may be spelled incorrectly) was completely inflexible and devoid of compassion as was the check in agent. They said the restriction was due to security measures, which is a lie. I've traveled all over the world with carry on over 20 pounds and there has never been a problem. They said I had to correct the problem in 7 minutes or I would not be allowed on the plane. Ultimately, I almost missed the flight. I had to ask people in the security line if I could go ahead of them. If I can avoid it, I will never fly Asiana again. The seats are hard as rocks which is difficult for a 14 hour flight."
Pros: "The hospitality was excellent and the flight flawless."
Cons: "The migraines from traveling to the other side of the world."
Pros: "It was a very efficient flight. Everything was just quick. The flight crew did everything in a very programmed way."
Cons: "Nothing really"
Pros: "The food was excellent. Possibly the best plane food I've ever had. The crew was friendly, despite subpar service."
Cons: "To start, the flight was delayed, and the gate crew did not provide us with any useful information throughout the delay. The service on this flight was very slow. This was exemplified by the fact that I was only able to obtain 2 beverages on a nearly 13 hour flight in business class, despite my constant queries. The seats were also relatively small and uncomfortable for business class, and definitely not up to par with other A380s I flown (e.g. Emirates is far superior). As a tall person, this is important to me, so I was pretty unhappy about this. Lastly, the entertainment options on the flight were unbelievably bad. Almost all the programs were Korean, and the few English-speaking programs were terrible. Truly, this is the worst entertainment selection I have ever seen on any international flight."
Cons: "Hmm..... nothing."
Cons: "Worst airline"
Cons: "No complaints."
Cons: "Allow the passenger to watch the video and listen the audio as long as the entertainment system is on. I was asked to take the ear piece out before landing so I couldn’t hear the audio of the end of the movie."
Pros: "My screen on the first leg didn’t work too well. It would turn on and off on its own, but since it was an overnight flight and I was tired, I slept most of the way so didn’t complain. Just had to dim the screen for the times it would turn on automatically while I was trying to sleep. 2nd leg had"
Cons: "I understand it is a Chinese airline, but I wish there was more English spoken, or the flight attendants not assume everyone who is Asian understands Chinese, especially since the flights are international."
Cons: "Customer service"
Pros: "crews were amazing"
Pros: "The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep."
Cons: "I don’t have anything bad to say. The service was really good."
Pros: "I got the seat all the way in the back i prefer those because it sits 2 and you are only sitting next to one person. Tv had more than 2 dozen movies options and several games to choose from. They provided a pillow and blanket along with headphones for tv. Crew was very friendly."
Cons: "Food, but its airplane food and can not except to much unless your sitting first class."
Cons: "No entrance forms for foreigners to fill before landing. Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE"
Pros: "The actual flight was really fantastic, food was warm, flight was relatively comfortable/smooth, entertainment at least for me was good, since they had a decent amount of Japanese music to choose from, and the attendants were friendly and nice. Everything was 100% on time as well. I could complain more about tiny tiny things, but for $500 I felt I got a lot better service than United on an equivalent route."
Cons: "Seats were slightly stiff, but not too bad. Only bigger issue was upon boarding all the people lined up in a 100+ yard line and caused a bit of commotion instead of waiting for their seat numbers to be called and forming a small normal line. This is in no way the airline's fault, and they tried to make it work in spite of the people doing it, but as a Westerner this was confusing."
Pros: "Price of biz class is attractive but it’s good and entertainment could be better for western travelers"
Cons: "Limited Western food menu in box class with many choices not available Eggs were like cement Most flight crew speak limited English and hard to understand"
Pros: "left on time and arrived on time pretty good seat crew is very nice"
Cons: "food is mediocre. plane does not dock at the terminal in Shanghai. I have to walk down the stairs to get to a bus. That's difficult for me because I have some carryon bags and my sense of balance is not very good."
Pros: "Everything is that trip was excellent: food, service"
Pros: "Love the plane, crew, service. Free movies, games and other entertainment."
Cons: "I would like more vegetarian options for food. There wasn’t a lot to eat if you don’t eat seafood or meat."
Cons: "Poor service during checkin in and in air. Bad IFE system. No one spoke English. No wonder it has to sell its ticket very cheap."
Pros: "Service..on time .."
Pros: "Business class with flat beds and the forward compartment was very comfortable and cosy"
Cons: "Food Service Limited entertainment"
Pros: "Inattentive service which is typical of Chinese airlines. Food mediocre for business class, Korean Air much better. Flight was safe and in time, bed was narrow but comfortable for a slim person."
Pros: "Staff on the plane."
Cons: "China Air failed to transit my Baggage from Shanghai to Tokyo. Stuck withouth clothing!"
Pros: "MU588 goes a north pole route, which appears to be less turbulent than (the previous) MU587 which goes north Pacific route. Because of that it takes also slightly shorter than Mu587 (about 15-30 mins). Overall speaking the service is decent and quality though taking a long haul flight is never an enjoying experience for me."
Cons: "In the economic cabin the space is not large enough, in a long haul flight, this might cause tiredness. One thing I don't like is (not just this flight, but in almost all china eastern flights), that the captain typically does not speak. All the announcements are either pre-recorded or made by flight attendants."
Cons: "Airport construction in Xi'an was horrible. It took nearly an hour to get from the plane to the airport exit."
Pros: "Is fine"
Pros: "Business class service very good. Seating very comfortable for a long flight."
Pros: "Comfy seat and caring flight crew."
Cons: "They served dinner at 2 am just after takeoff and breakfast 11 hours later."
Pros: "a little tricky to do, but you can reserve seats before your flight with the ticket number given to you beginning with “781” on china eastern’s website."
Cons: "in flight food mediocre. boarding process in JFK is a big cluster. can be difficult to find space for luggage in overhead compartment if you arrive late."
Pros: "Staff very friendly"
Cons: "Choice of food. Very limited for business class. Movie selection very limited also."
Pros: "Liked my window seat"
Cons: "The crew is very rude. They snatch headphones from the seat. If you aren’t Asian they won’t help you."
Pros: "Great price. More or less on time. Reasonably comfortable. Good entertainment. No real problems."
Cons: "Mediocre food. Inscrutable website."
Cons: "Worst experience ever. 11 hour delay at JFK. No information given by staff at JFK. Missed connection in Shaghai. Took business class but was not admitted to Air France lounge."
Cons: "12 hours late and lost my bag!!"
Pros: "Professional and quick boarding"
Pros: "Decent in-flight entertainment and comfortable enough. Crew was okay."
Cons: "Booked a speciality meal but they weren’t able to provide for all meal services. Why bother offering then?! Link to view connections, etc, didn’t work...would’ve been useful to review that info before landing. Online check-in didn’t work even though email notification was sent the day prior to the flight."
Pros: "very comfortable seat in business class excellent food friendly and competent flight crew"
Cons: "plane did not pull up to the terminal. We had to go down the stairs and get on a bus. wifi was difficult to use and slow."
Pros: "Movies are updated"
Cons: "Wifi doesn't work. Rude crew, doesn't have manners. Lack movies. no choices since they run out."
Pros: "Comfort it is ok."
Cons: "Nothing to comment."
Cons: "Need better communication and welcoming."
Pros: "For the price, I would say it was a very solid flight. Other options cost twice as much and I'm certain they weren't twice as good. Food could have been a little better, but again at the price, there is nothing to complain about. Buy a salad or a snack for the flight with all the money you are saving. The entertain was good but not as extensive as some of my other recent trans-pacific flights."
Cons: "8 hour delay, no updates. No schedules"
Pros: "Nothing. Absolutely nothing."
Cons: "The ground support personnel were surely, obnoxious, and clearly untrained in their own policies. There was massive confusion in JFK for the 1st leg of my trip (NYC - Mandalay) regarding the availability of my visa on arrival. China Eastern argued that it was not available, and nearly did not let me board my flight. They were completely wrong, and made my life miserable in the process. Because of this, China Eastern refused to check my luggage through to my final destination (though this has been done many times before), and THEN informed me in Kunming that I needed to pay AGAIN for my extra piece of baggage, though they had already charged me for it in New York. Do yourself a favor and never do business with these creeps - there are too many other available options for air travel."
Pros: "it was on time"
Cons: "It was just delayed without any announcement."
Cons: "China Eastern airline is the least friendly and irresponsible airline that I have ever used. The crews completely screwed me up on the sequential travel itineraries until the last minute."
Pros: "Nice crew,courteous service"
Cons: "Food could take improvement"
Pros: "excellent biz class seats great aircraft good flight"
Cons: "unprofessional service courteous flight attendants but in general service was poor un organized and inconsistent...china eastern needs better in flight service training compared to other airlines"
Pros: "Staff was friendly."
Cons: "The leg room was tight."
Cons: "The airline denied me travel using mil orders and ID back to the states. Something any other airline allows. The staff was rude, and needless to say they would not refund me the ticket. They did the same to several military members traveling home for the holidays. Left us all stranded at the airport. Ended up buying a flight with another airline which had no issues."
Pros: "Some of the best food I've had on an airplane in quite a while. I fly round trip China/US about 4 times a year in Business class. I rarely even order the hot entree because it is so awful. I get the cheese plate for an entree. China Eastern offered salmon on the western menu and it was actually very nice. The soup was also very good. Service was good. Only complaint was very limited entertainment options."
Pros: "Great crew. Meals & ice cream on board. English language newspaper was a nice option."
Cons: "Small seats for Americans (we are larger & wider than Asians, in general terms). No TV's on board."
Cons: "Horrible service. Still waiting for them to find my luggage"
Airlines flying from New York to Xi'an have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Xi'an
Masks required on board, masks provided on flights from New York to Xi'an
Social distancing seating
Middle seats unavailable to book on flights from New York to Xi'an
Testing for antibodies, testing for symptoms for flights from New York to Xi'an
Waiving of change fees. Search flexible flights from New York to Xi'an