Daily cleaning, installation of cabin HEPA filters on flights from New York to Hanoi
|May||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$852||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "More movie choices. More substantial second meal."
Pros: "The crew and food both are amazing."
Cons: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Pros: "Food was amazing and stewardess courtesy to passengers."
Pros: "Two choices of meal and friendlier staff. Props to JAL."
Pros: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
Pros: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Cons: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Pros: "Food was great"
Cons: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Pros: "Kind people, quality service. Very helpful. On time."
Cons: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."
Pros: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Pros: "Polite friendly and attentive Staff. From checking in to inflight."
Pros: "JAL is great!"
Cons: "Cold food"
Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Pros: "The staff were awesome. The facilities were good."
Pros: "Nice staff."
Cons: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Cons: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Cons: "more movie options!"
Pros: "The service was great. Food was delicious,"
Cons: "It was a bit too warm in the aircraft."
Pros: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Cons: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
Pros: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Cons: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Pros: "Clean and nice staff"
Cons: "Seats separated from my friend for 14hrs."
Pros: "Awesome experience, nothing like any other. Will fly again."
Pros: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Cons: "Aisle seats not very private, remote control not intuitive to use"
Pros: "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."
Pros: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Cons: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Pros: "Food served was actually pretty good."
Cons: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Pros: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Pros: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Pros: "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
Cons: "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
Pros: "If I needed anything, they were on top of it. The food was very good for airplane food."
Cons: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
Pros: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Cons: "Selection of video entertainment could be increased and improved."
Pros: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Cons: "Food is not that good"
Pros: "Dreamliner 787! Great staff. Efficient. Good food."
Pros: "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
Pros: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Cons: "2nd meal, some sort of a rice seafood mixture"
Pros: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Cons: "Long, long flight, not much leg room."
Cons: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Pros: "on time"
Cons: "Late boarding"
Pros: "Good and polite crew"
Cons: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Pros: "This complaint is more targeted at American Airlines, which handled the New York Washington leg of the trip. They provided free food such as sandwiches and drinks at the gate due to the 2 hour delay."
Cons: "Red eye flight delayed for 2 hours. Then delayed another hour on the runway. No in-flight enternmaint, which would have made it bearable. Descent into Washington Reagan National freaked me out because the plane was flying eratically while being so close to the ground and recognizable landmarks."
Pros: "Clean and service was excellent!"
Cons: "Nothing special"
Pros: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Cons: "More variety of options for the vegan meals..."
Cons: "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
Pros: "The crew was very good. The service was fine."
Cons: "The food could have been better."
Pros: "The cabin staff were extremely caring."
Pros: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Pros: "Crew was amazing and very comfortable seat"
Cons: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Pros: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Cons: "Even so, food can be better. I want more western drama on entertainment."
Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"
Pros: "Staff was great!"
Cons: "Food wasn’t the best."
Pros: "Slept much of the time"
Cons: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Pros: "The staff are so friendly and helpful. The seats in premium economy are perfect for long flights and the food was great."
Cons: "Nothing bad"
Pros: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Cons: "The lounge was somehow poor and noisy because of the airport constructions."
Cons: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Pros: "Very smooth boarding process and excellent, lovely flight attendants"
Cons: "Everything the whole team was great."
Pros: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Cons: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Pros: "Very polite staff"
Cons: "The curry made me sick and the movies were outdated."
Pros: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Pros: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Cons: "The entertainment choices for English speakers was a bit limited."
Pros: "Not crowded"
Pros: "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
Cons: "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
Pros: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Cons: "There was nothing I disliked."
Pros: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Pros: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Cons: "Everything perfect for me!"
Pros: "Wonderful service"
Cons: "Food was on the very bland side"
Cons: "The seat in this airplane was downright uncomfortable."
Pros: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
Pros: "The flight attendants were extremely attentive and courteous"
Cons: "The meals were awful"
Pros: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Pros: "They had good movies and music of my choice."
Cons: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Pros: "Most of all are good."
Cons: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
Pros: "Fantastic customer service, excellent food everything was best and clean."
Pros: "Best flight ever"
Pros: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Cons: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Pros: "Efficient, courteous crews,"
Cons: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Pros: "The food was really good, service was great, and nothing to complain about"
Cons: "I don't have any complaints"
Pros: "High quality fit out, amazing flight crew, great food."
Cons: "Movie selection could be greater."
Pros: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Pros: "Nice crew, clean lavatory"
Cons: "Had a chance to select seats only for return flight Seats were too narrow"
Pros: "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
Cons: "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Pros: "Cabin crew provided great service!"
Pros: "Good service."
Cons: "Flight was congested."
Pros: "Enjoyed the flight very much!"
Cons: "Too much scrutiny for my request for a double vodka screwdriver"
Cons: "I booked my meal while booking my tickets, but still I didn't get the food. They told me that they don't have any information about my meal.. I paid so much money for tickets and they are saying they don't have meal . When I talked to ground staff about this they also said the same thing and when I asked them what about my next flight meals they said that will let me know at the the time of boarding that they can provide me with food or not. Hell it was so disgusting that you guys will tell me at the time of boarding that you are going to let me know whether you are going to give me food or not.. And they know that I am not alone I was traveling with my 5 year old son also. They are really hopeless. I am really disappointed"
Pros: "Very friendly crew both on the ground and in the air."
Cons: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Pros: "Amazing crew, very nice and helpful."
Pros: "The staff was amazing"
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Cons: "The person next to me had a distinct body odor."
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Everything, perfect flight"
Pros: "The crew was amazing. The seat were uncomfortable"
Cons: "Food could have been better."
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "Service was excellent, always with a smile."
Pros: "Friendly staff Good customer service"
Cons: "There was nothing i dislike"
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "The trip was horrible we have to sit separately three places."
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "I was inpressed"
Pros: "The flight attendants were amazing."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "Service from Singapore airlines"
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Cons: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The service, seats, food, drinks and bed!"
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "they even addressed me by name"
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Pros: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Cons: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."
Pros: "Singapore air has amongst the best service out of all airlines."
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Pros: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Cons: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Pros: "Everything was amazing. Best flight I've ever been on!"
Pros: "Outstanding crew! Super attentive in my section.. I had seat 43E."
Cons: "Seat was a little tight for me, but not bad... I'm 6"2 and 185 lbs"
Pros: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Cons: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Pros: "Crew did a great job keeping the long 11hour flight manageable!"
Pros: "Every time rest room sanitized for every passenger, onetime boarding and departure"
Cons: "Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep."
Pros: "So welcoming and so caring"
Pros: "Crew was amazing"
Cons: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."
Pros: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Cons: "Boarding process"
Pros: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Cons: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."
Pros: "The food its disgusting"
Cons: "Better service and better food"
Pros: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Cons: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"
Pros: "From new York to Doha flight seats are not that comfortable."
Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."
Pros: "Crew was very polite and helpful."
Cons: "Quality of food could be better Hindu meal was not as good as expected"
Cons: "I wish to have little more room on seat for long flight."
Pros: "Wonderful crew. Pretty nice and clean plane, I wish the normal distances between chairs were a bit bigger. My knees hurt. Flight was very smooth, landing seamless."
Cons: "Boarding in jfk is always a nightmare, and this was not any better. Huge crowds blocking the hallways, boarding started 15 minutes late, departed late - therefore arrived late and we missed the connection to Kiev, had to spend 8 hours in Doha."
Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Pros: "Went out of their way to be helpful"
Pros: "service, food and cleanness"
Pros: "Would be very happy to fly again on qatar if options for Indian food menu is increased"
Cons: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Pros: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Cons: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Pros: "Crew was good, they were trying hard to keep customers happy."
Cons: "Limited food selection on top they ran out of available options so basically only one beef option was given. Either u like it or not. Pretty old movies in entertainment section, broken seat controls, charging ports and headphone inputs. No clear announcements by captain."
Pros: "Worst customer service"
Pros: "Seats should be comfortable, improve your menu, Pakistani dishes should be added, sweat dishes are hot and tasteless"
Pros: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."
Pros: "Great service. Great food. Solid entertainment."
Cons: "But the onboarding was a bit disorganized. The zone method was confusing to non native speakers so everyone was confused. It then become chaotic. Also the 320 product was too different than the 350 flight"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Quite journey"
Pros: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Cons: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Pros: "On time departures Good entertainment options Could charge my electronics"
Cons: "Food was ok Boarding was somewhat disorganized"
Pros: "The professionalism of the staff"
Cons: "No comment"
Pros: "The food was the best airline food out there. Also, the regular economy seats recline more than other airlines."
Cons: "The boarding process was chaotic. There was. O system to the boarding and it made for a lot of pushing to get in line."
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Pros: "Nothing that i like"
Cons: "Delay, bad food, no strict rules about passenger moving seats"
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pros: "Best Arab airline so far.5 star but if I could give more i would"
Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Cons: "Ran out of meal options in both flights"
Pros: "Price and schedule"
Cons: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Pros: "I loved the kind and friendly staff of Qatar airline. They were very organized and helpful. We missed our flight due to delays but they took great car of us and guided us through the process."
Cons: "They seats were too close. The person in front had his seat back and was practically in my lap. Annoying."
Pros: "The flight was comfortable. The flight attendants were pleasant and attentive."
Cons: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "The seats feel like a prison at times. It's a pain to ask to go to the bathroom."
Pros: "The staff was good and food as well had a great trip"
Cons: "Touch screens are hardly touch sensitive..you may need to replace the screens.."
Pros: "everything especially the crews"
Pros: "Lie flat bed and friendly and accomodating crew."
Cons: "Would have liked more storage space around me."
Cons: "You are cold and cant get any blanket? Very poor service"
Pros: "Overall great experience"
Cons: "Maybe the food could have a been a bit better"
Pros: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Cons: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Cons: "Really, nothing"
Cons: "Delayed flight and the procedures too very long."
Pros: "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
Cons: "The entertainment shows could be better as it was limited"
Cons: "To be cabin in business class"
Pros: "The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual."
Cons: "I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once."
Pros: "Very friendly crew, and great entertainment options."
Cons: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Pros: "Flight was quicker than expected"
Cons: "Food and the attendants"
Pros: "The staff worked hard but it must have been impossible to satisfy everyone"
Cons: "Too many and too crammed seats. Too narrow aisles. You wont even allow seat allocation to loyal customers reserving months in advance. Greed must be intoxicating! Time to look for a fairer airline who appreciate and care for their customers."
Cons: "If you want upgrade you should bay 2100 USD why it’s a upgrade not new ticket !!"
Pros: "Crew was fantastic!! Definitely will travel with Emirates again!!"
Cons: "Seats a bit uncomfortable but I know nothing can be done about that, so everything else was great."
Pros: "The boarding was quick."
Cons: "Attitude of crew Terrible food Outdated entertainment"
Cons: "Good job!!"
Pros: "I like food and spacious seats, make journey comfort"
Cons: "TV movies were outdated,"
Pros: "Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!"
Cons: "Delay and worry I would miss connection"
Pros: "I love God Father Trilogy. And Emirates has all of it !! Just amazing. And there are also another series like Marvel & Fast/Furious etc. I want actor series like the movies that DiCaprio starrs."
Pros: "Flight schedule is perfect for a family."
Cons: "Crews are not responsive to my call during the flight."
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "The overall experience was good."
Cons: "The non-veg food option was limited to a prawn dish only which may not be a good option for all. Should have a chicken or goat meat alternative."
Pros: "I loved the crew. Very helpful. Katarina was very helpfull"
Cons: "I sat next to the bathrooms"
Pros: "Flight attendant understood my need and gave me aisle seat. Was very sick"
Pros: "Everything except food"
Cons: "Nothing as such."
Pros: "Great legroom in Economy seats on A380 DXB-LGW Good inflight entertainment"
Cons: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Pros: "The crew and overall experience was great. Comfortable travel conditions and crew was very responsive and proactive in comfort."
Cons: "Food was mediocre, nothing special."
Pros: "enjoyes my trip"
Cons: "Emirates flight took me and my mom to Milan(Italy) on issued Dubai Boarding pass."
Pros: "I love the value for the money and the friendliness of the staff--will definitely fly this airline again!"
Cons: "They ran out of a meal option, which meant that 1/4 of the plan didn't eat because they didn't like or couldn't have the other option."
Pros: "Leg room, seats reclining, kids movie selection."
Cons: "Food was horrific. Kids meal was just not Edible and smelled bad. By the time cabin crew reached our section there was no food selection. Bathrooms deteriorated through the flight and were not cleaned through a 10 hr flight. Paper towels and toilet toilet paper ran out two thirds of the way into the red-eye flight and bathrooms became non useable in the morning. Crew requires more training in upkeep of airplane on long-haul flights."
Pros: "Overall satisfactory"
Cons: "Time taken to Debord at Mumbai"
Pros: "leg room"
Cons: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"
Pros: "Really comfortable, good service."
Cons: "Flight was delayed, 1 of my baggage was missed and due to that connecting flight from Boston to Newark was missed. There were no more flights to Newark so I was put up in flight to JFK after 3 hours of wait."
Pros: "Was a very average flight from Dubai to Kuwait nothing special."
Pros: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
Pros: "Emirates are always very good in every department, unfortunately for the third trip in succession on the outward journey they ran out of the main dish on the dinner menu."
Pros: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Cons: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."
Pros: "I flew in a380."
Pros: "Food, service and the crews behavior to be honest I'm very satisfied from that flight so I recommend all my friends to try once on Emirates. I really appreciate for the services."
Cons: "There is nothing to mention that I didn't like it everything was on time."
Cons: "Food was not provided due to shortage as per attendant."
Cons: "Short trip no issues at all"
Pros: "Beautiful plane, lots of room, nice lighting, soothing colors, friendly staff, better meals, nice toy pack for my daughter."
Pros: "Great service, decent & hot food options."
Cons: "Could do with a better food & drink selection."
Pros: "My wife requested airport assistance st Dubai and Dublin and it was excellent with the staff involved extremely helpful."
Cons: "We were disappointed with the food in business class. It was not better than economy except for the quality and amount of wine served."
Cons: "Terrible food . Eco seats tighter than any other airline . Cattle style ."
Pros: "Food was very good."
Cons: "A little more leg space (in economy) would be great."
Airlines flying from New York to Hanoi have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Hanoi
Masks required on board, masks provided on flights from New York to Hanoi
Social distancing seating
Middle seats unavailable to book on flights from New York to Hanoi
Testing for antibodies, testing for symptoms for flights from New York to Hanoi
Waiving of change fees. Search flexible flights from New York to Hanoi