Daily cleaning, installation of cabin HEPA filters on flights from New York to Latvia
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Scores according to KAYAK customer reviews
Cons: "Air conditioning didn't work!!"
Pros: "Excellent service. Very tasty food."
Cons: "Too many voice announcements, interfering with the entertainments system."
Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing!"
Pros: "leaving and arrival on time."
Cons: "No leg space in economy."
Cons: "I missed my connection. Which caused me to lose a critical day of work."
Pros: "Not bad"
Cons: "Total chaos during boarding..no organization"
Pros: "Everything went smoothly and comfortably. Enjoyed every moment"
Cons: "Screaming babies"
Pros: "Generally roomy and comfortable... smooth travels"
Cons: "Second leg of trip had no werking monitors. no WiFi on any flights...."
Pros: "All the staff was polit"
Cons: "No room"
Pros: "I like crue"
Cons: "3 days travel instead of 1 , WTF?????...."
Cons: "My lugged lost"
Pros: "Number of times served and staff was excellent."
Cons: "Had one entree option. Take it or leave it is the only choice."
Pros: "the staff was so polite and helpful thank you"
Pros: "Ozan was a perfect attendant. Always asked us how we were and helped us when we needed anything."
Cons: "No vegan or even vegetarian meals. Very disappointing"
Pros: "Wi-Fi should be free on thec plane"
Cons: "The song selections was inadequate. Need more Nigerian hip pop songs"
Cons: "I t would have been much better to have a faster check in process"
Pros: "Price, Price, Price"
Cons: "Keep going KAyak"
Cons: "It was very hot on the plane."
Cons: "The last minute gate change--"
Cons: "The delay"
Pros: "all in all !!!!"
Cons: "All good"
Pros: "Clean and computable plane, very good meals and quick handling for departure"
Cons: "Nothing !"
Pros: "20 min delay. Boarding took too much time"
Cons: "Most concerning aspect is security. Very unlikely that I will choose Turkish airlines in the future"
Pros: "Definitely would recommend Turkish airline Great experience overall"
Pros: "TK is terribte during the Turkey coup attempt"
Cons: "3 hour late"
Pros: "Wifi when I get to turkey, without needing a fan sim"
Pros: "They didn't want to go to work today. And it's your fault. So they will punish you."
Pros: "Everything was excellent."
Pros: "Sitting was small"
Pros: "Thank u very much!!!"
Pros: "Turkish airline excellent"
Cons: "Because of delay they left me to sleep on the airport in Istanbul. I am pregnant and nobody didn't wanted to help me at transfer desk. Last time in my life with Turkish Airlines."
Cons: "old plane . . . showing wear and tear. no wifi"
Pros: "Always on time....no delays."
Pros: "Quiet trip"
Pros: "EVERYTHING EXCEPT FOR BEING CRAMPED IN MY SEAT."
Cons: "foot and smile face"
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Cons: "Fix the damn KIOSKS at Vienna!"
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "The friendliness of the crew"
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Everything is alright"
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "kLM staff was great."
Pros: "Food and staff behaviour"
Cons: "Boarding was confusing and disorganized"
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "Good services!"
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "Decent seat size. Sorta slept the whole flight."
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Cons: "At some point the luggage was lost. here."
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "Crew service"
Cons: "Flight delayed."
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "captain was great."
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Pros: "Everything's just fine"
Pros: "all procedures at both airports took 15 minutes"
Pros: "Aeroflot was bad airline I will not fly with them again"
Cons: "Aeroflot was bad airline I will not fly with them again"
Pros: "Everything was great."
Cons: "JFK line for plane departure was very long. Is it political?"
Cons: "They lost our bags and we had to wait almost 2 hours to fill out the required bag forms."
Pros: "lost baggage"
Cons: "lost baggage"
Pros: "I love Aeroflot"
Pros: "Everything was excellent"
Cons: "They are to strict with the luggage size and the weight"
Pros: "Vegetarian options"
Cons: "My skis did not arrive in the luggage. Airline company or airport needs to have a better sustem tracking luggage and making sure no items are lost."
Pros: "Delayed four hours. Had to change planes and still wait more than an hour to take off."
Cons: "Delayed four hours. Had to change planes and still wait more than an hour to take off."
Pros: "Kids got souvenirs."
Cons: "Should serve more water and drinks."
Cons: "It was a disaster"
Cons: "Hostesses ate so rude"
Cons: "The seat doesn’t recline fully"
Cons: "The Check-in line was 1h 15min. The 101 has arrived to Moscow 1h 10 min late."
Cons: "Everything starting from check in to boarding. I have two kids traveling with me. I had no help or ease of check in at all!!!!"
Cons: "Delay of 4 hours in Moscow"
Pros: "the crew was very good but the food was very bad frozen can't eat it is will never fligh again with this flight"
Pros: "everything was great"
Pros: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals."
Cons: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."
Pros: "All went as scheduled"
Cons: "They lost one of my bags at the Moscow connection."
Cons: "Passengers were left for international transit"
Cons: "My trip was delay more than two hours"
Cons: "No wifi even thought it says there is"
Cons: "No real order to boarding."
Cons: "There was a delay"
Cons: "No organization to board. Long lines, people pushing and cutting."
Pros: "awesome - planes, staff, food, all great - smooth, courteous and friendly. The best airline!"
Pros: "המושבים שהוזמנו היו נחמדים. היתה טיסה נעימה"
Cons: "הטיסה יצאה באיחור. חזרנו בלי המזוודה שנאבדה עוד בהלוך!!! מה איתה, ואיפה הפיצויים על הרכש המיותר ועגמת הנפש?"
Pros: "Very friendly and helpful staff"
Cons: "Did not switch the lights for a long time after ate."
Cons: "Aeroflot lost 3!!!!!! pieces of our luggage. Still cannot locate one of the pieces. Ridiculous!"
Pros: "Очень вежливый и заботливый персонал, отличное обслуживание, профессионализм летчиков ( мягкая посадка и надежность в полете), прекрасное меню и организация питания в целом, чистота в салоне и туалете, обеспеченность всем необходимым в полете, возможность просмотра фильмов в полете. Класс самолета Боинг 777 нравится. В целом очень хорошее впечатление от полета, гораздо лучше, чем от полета на Дельта и Юнайтед в США."
Cons: "Неточность в исполнении расписания ( скорее всего не зависит от аэрофлота). небольшой выбор фильмов для просмотра."
Pros: "the aircraft"
Cons: "almost no english anouncements"
Pros: "Frendly personal!!"
Cons: "no comments"
Pros: "Good movies on board."
Cons: "Boarding was late, take off was late, I almost missed next fligt, my luggage arrived to my final destination only day later"
Cons: "They didn't ship my baggage. And I had to wait for it for a couple of days. They airplane landed very fast and I it caused a headache."
Pros: "everything was perfect"
Cons: "DELAY FOR 1.5 HOUR IN jfk"
Pros: "Exselent servis !!thank you !!"
Pros: "Boarding took extra 1.5 hours"
Cons: "The bread... my GOD, who can eat this??"
Pros: "Comfortable and well served if they believe you're foreigner."
Cons: "Employees of Aeroflot in Moscow were very rude and unprofessional toward their customers. I happened to know Russian and was trying to communicate through it. Big mistake."
Cons: "Boarding is done by sections not by rows"
Pros: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"
Pros: "Crew was business only."
Cons: "More engaged crew. The"
Pros: "On time. Arrive early. Smooth flight and landing."
Cons: "More meal options. Only chicken for dinner. I’m vegetarian."
Pros: "My flight has been cancelled"
Pros: "All good."
Cons: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Pros: "food wqs decent entertainment options were also good."
Cons: "nothing to complain about except leg space"
Cons: "We had three hour delay due to thunderstorms."
Pros: "The food was great. The fresh bread is always wonderful."
Cons: "There were no free alcoholic drinks which help me to sleep. I changed seats and moved Mach further back in the plane. I don’t know if that contributed to it, but I was disappointed when I learned of this."
Cons: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."
Pros: "That we had a bottle water"
Pros: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Pros: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."
Pros: "Left on time. 50 minutes early in Copenhagen. Food was not bad."
Cons: "TSA at EWR was ridiculous. Slow lines and very inefficient."
Cons: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"
Pros: "Very accommodating crew"
Cons: "I had a middle seat."
Pros: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."
Pros: "Efficient crew, food served at proper temperatures Good movie selections"
Cons: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."
Cons: "late. support afterwards was awful."
Pros: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Cons: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."
Pros: "Friendly staff. Great hot fresh bread! On time."
Pros: "Timely & helpful"
Cons: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Pros: "Excellent all around. Super smooth, friendly and fast!!"
Pros: "2 meals included for a 7 hour flight!"
Pros: "Internet not working. Horrible."
Pros: "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Cons: "No problems at all... a wonderful trip"
Pros: "Two complimentary meals in addition to complimentary blankets was very nice. Dimming the lights for sleeping was also nice."
Cons: "They did not enforce the boarding of the back of the plane after first and business class, as a person sitting in the back of the plane it was a horrible boarding experience. Should also board less rows at a time from back to front. Even though the lights were dimmed I couldn't actually sleep, since the lights were turned back on too often to try to pass out breakfast less than 4 hours after we just had dinner."
Pros: "Food, staff and video access was excellent."
Cons: "The seating was very uncomfortable and cramped!!"
Cons: "I didn't get any veg options for my dinner at all"
Pros: "First time using SAS and very pleasant trip"
Pros: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."
Pros: "Entire crew very attentive!! We ate like Kings!"
Cons: "Long layover in Newark! My fault for not noticing when I booked it!"
Pros: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Cons: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."
Cons: "Multiple maintenance delays and groundcrew forgot to load some bags so there was an even further delay. Flight was cramped too."
Pros: "Great movies. Lcd Screen is awesome"
Cons: "Somewhat unfriendly crew"
Pros: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Cons: "Can't think of a single thing."
Cons: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."
Pros: "Even though I did not get the seat I paid extra for, it was a great flight."
Pros: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Pros: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Cons: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Pros: "The food, the comfortable seats, boarding."
Cons: "The entertainment options, very few movies, limited kinds of music"
Pros: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Cons: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Pros: "Food was good"
Cons: "Charge for drinks. TV broken no recompensatuon"
Cons: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Pros: "Passengers nice"
Cons: "Food options not everyone eats chicken"
Pros: "No delays, early landing which made my 50 minute layover seamless."
Cons: "I have no complaints"
Pros: "Amazing service."
Pros: "Boarding was pretty much a free for all"
Pros: "Excellent communication through email the few days before departures eg confirmation of flight,gate numbers ect. It was my first time with Kayak and will definitely not be my last."
Cons: "nothing !"
Pros: "Was on time! Not croweded!"
Pros: "Hi enjoy the trip"
Cons: "No complaints"
Cons: "Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear."
Pros: "Smooth flying"
Cons: "Choice of movies"
Pros: "Personal finnair were very unpleasant and offered me for 30 min flight to Tallinn wait 8.5 hours flight to Stockholm and coming next day afternoon. Everything was too bad. I had to get taxi and boat and coming in Tallinn. I lost time and money. I never going to use finnair and kayak again."
Cons: "Everything. Worst flight in my life"
Pros: "Food and entertainment is good"
Cons: "They had hidden checked bag fees. Their website says flights from the US get a free checked bag. The checkout charged me $60 to check a bag, when I looked on my reservation it says it’s $55 and when I called customer service they said they charge $100 to check 1 bag less than 20kg for an international flight"
Pros: "it was just okay. nothing spectacular."
Cons: "my luggage was misplaced and I didnt have it for 3 days."
Pros: "A330 throne seat (2A) is nice and private."
Cons: "Flight attendant in business class was quite terse and rude."
Pros: ".My flight left on time ,smooth landing and the cabin temperature seemed more normal than the usual cold interior. Cabin crew were friendly and helpful from JFK to Helsinki and Helsinki back to JFK . Overall a good airline but far from premium."
Pros: "It was comfortable and smooth."
Cons: "It was all good."
Pros: "The shortest flight time between NYC and St. Petersburg Russia. Good connecting time, smooth transition in Helsinki."
Cons: "I have never used this airline before and as it was highly rated, I was glad to give it a try. The seats were crammed together very tightly, even for me, a short person! So, the flight was uncomfortable. Then the food was poor. The selection of films was uninspired. The service was indifferent, disinterested, ungenerous. There was something meager, miserly in the whole experience. They are obviously maximizing profits at the expense of the customer, who seems totally disregarded. I would not choose this airline again!"
Pros: "Airplane was nice."
Cons: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."
Cons: "Choice of movies"
Pros: "Selection of many movie choices"
Cons: "Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait."
Pros: "Crew attitude, food, bluberry juice, punctuality"
Cons: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"
Cons: "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"
Pros: "Movie selection ok."
Cons: "Minimal coach legreeom even for an average-height passenger."
Cons: "Seats were too closely spaced. Like a coffin. Will probably not fly Finnair unless the price is next to nothing."
Pros: "Good movie selection"
Cons: "Only drinks with dinner, other airlines serve the whole time. Limited selection of drinks. Other airlines do not limit. Not enough leg room and I'm only 5'7. Seat in front leaned back to far."
Pros: "Arriving safe."
Cons: "We sat in the plane for 7.5 hours before moving. Airline provided no extra food though served what was meant to be breakfast before landing in the evening. Then they had not even coffee before actually landing. The vegetarian breakfast that was served in the evening had one dry pita bread with two slices of cucumbers and tomatoes, very lousy. Finnair has had that for years. If you order lacto-ovo meal, you get a vegan breakfast, a very low quality one. Why? I paid about $1500 for the flight and would like some service, too."
Pros: "Everything well organized"
Cons: "There is no wi-fi There is no possibility to charge your mobile"
Pros: "It was comfortable and not too crowded"
Cons: "Usually, in the morning, a light breakfast is served. This time, there was none."
Cons: "Problem with baggage"
Cons: "30 min between flying"
Cons: "After waiting around in the airport for almost 10 hours we were finally told the flight was cancelled and my direct flight turned into a taxi transfer and 3 flights with a day lost on my vacation. I was not offered any compensation however I heard some passengers were given $7 food vouchers to be spent only in a small convenience store that was the only store open."
Pros: "It was cancelled"
Cons: "It was cancelled"
Pros: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."
Pros: "Friendly staff"
Cons: "Very cramped"
Pros: "As always, BA did an excellent job with my evening flight from JFK to LHR. They were prompt, efficient and very helpful and although my flight was quite full, we left on time and had no issues in the air. I was very pleased with their service and especially as I paid such a low fare through Finn Air, I can't complain. This was a great option to utilise, rather than paying BA's more expensive fares. I would definitely go through this way again."
Pros: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10"
Cons: "No room in coach"
Pros: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Cons: "The crew was pleasant but they needed to smile more . Other than that everything was good."
Cons: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"
Pros: "Other than the fact that it's a direct flight from jfk to Helsinki, there's not much else to like about it"
Cons: "Even though we paid extra for comfort seats, the seats were extremely uncomfortable! Not just the lack of sufficient leg room (especially when the person in front reclined) but most importantly the quality of the cushions. They were like cardboard and extremely uncomfortable to sit on. We were not able to sleep at all due to the discomfort! Additionally, they lost my luggage. It has been more than 24 hrs since I landed and I still haven't heard anything from them as to where my luggage was, when I should expect it why it still hasn't been delivered. Overall, a terrible experience."
Cons: "Small uncomfortable airplane."
Pros: "American Airlines executive club checking and boarding is quite good in an always packed airport"
Cons: "Very old plane. Not a nice crew."
Pros: "Fabulous crew, easy flight with just a few periods of chop - captain kept us well aware of what was happening at all times."
Cons: "Poor entertainment (no individual units on seats), and the 767-300 has almost no leg room in economy."
Pros: "I have a BA - Gold card- BA lounge was good."
Cons: "Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD."
Pros: "Head phone jack was not working in my seat."
Pros: "The crew members were very pleasant and attentive."
Cons: "The food was easily the worst I've ever had on an international flight and entertainment was virtually non-existent as the view from my "premium" bulkhead seat was obstructed by the overhead storage. This American Airways aircraft is in serious need of updating if it is to continue to be used as international transportation."
Pros: "Aircraft was so old.Paying $1,000 for that, when any other airline uses decent aircrafts, is just unacceptable."
Pros: "the crew was good and helpful. They should be paid more."
Cons: "ALL my print outs say FINNAIR, your asking about my FINNAIR flight, all says FINNAIR, so I go to the airport and wait 30 precious minutes at the FINNAIR counter to check in ( there was no self check in computers) only to be told Ah, you are not on FINNAIR, you are on American and must go to the American counter. I was given my itinerary back and rushed to American and began to self check in only to realize in the rush the woman had not given me back my passport. So, I rushed back to get it, loosing more time, only to find she had given it to another agent at another American counter but not at the check in area, and it took more time to find out who had my passport. I made my flight, but if ALL says FINNAIR, how am I supposed to know that I should instead be looking at fine print to discover which airline I am actually flying on and waste time!!!!!!! It should state CLEARLY that I need to check in at the American counter. In flight entertainment was really poor in comparison to other airlines on international flights."
Pros: "I had tsa which started the trip in a wonderful way! On time. Captain seemed nice and competent. The crew nice too."
Cons: "I flew American not finnair. Very confusing. I paid 65$ for a better seat. It was further forward but not worth the money and the others around me I don't think they paid extra. No movies. Couldn't see the screen."
Pros: "The fare was the best I found and it got me home on short notice. Service and facilities were the same as other major airlines as the flight was operated by a code share partner. Online booking was smooth and painless."
Cons: "Nothing. I paid for economy and expect all the issues with flying economy. Finnair is in no way to fault for any issues on my flight."
Airlines flying from New York to Latvia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Latvia
Masks required on board, masks provided on flights from New York to Latvia
Social distancing seating
Middle seats unavailable to book on flights from New York to Latvia
Testing for antibodies, testing for symptoms for flights from New York to Latvia
Waiving of change fees. Search flexible flights from New York to Latvia