Daily cleaning, installation of cabin HEPA filters on flights from New York to Maui
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Scores according to KAYAK customer reviews
Cons: "Turbulence, delayed takeoff due to weather, had to circle back on landing because other planes hadn’t cleared runway"
Pros: "The crew was great!"
Cons: "food choices."
Pros: "Overall pleasant experience"
Cons: "U can’t complain with price. I like it."
Pros: "Nothing I can think of at the moment."
Cons: "I didn't like anyt of it."
Pros: "Attitude of the crew"
Pros: "I did not like anything. The worst experience. I checked in through your site and got 11F seat which was changed when I took boarding card at airport to 32F. Later I came to know that they sold my seat even after my check in. So pathetic behavior. Never recommend this airline. They should learn from some of the Asian airlines."
Pros: "great landing"
Pros: "The only positives were that the flight was on time and crew members were reliable."
Cons: "The seat was very dirty. I even felt the need to wipe it before I sat down, and the tissue I used became black. Otherwise, I felt like the plane was tight and uncomfortable for a 5.5 hour flight. At the end, one crew member was complaining about how slow we were to disembark to the people on the plane."
Cons: "Crew was very unpleasant."
Pros: "Lots of room, both legroom and overhead luggage room."
Pros: "This survey is great because it lets customers have a say in the airline industry’s practices and operations and the above question should have an N/A option because I neither consumed food nor used entertainment so I didn’t experience those two features on my flight and it would be misleading for me to give either item a rating of more or less than three"
Cons: "I buzzed the flight attendant and asked her to bring me water and I detected surprise and perhaps mild annoyance at my request and to make matters worse she brought back a half-full water cup as opposed to a full one"
Pros: "Service was great"
Pros: "Not much"
Cons: "Just about everything"
Pros: "...but I upgraded to premium and it’s got more offerings than other airlines, like alcoholic drinks, but..."
Cons: "1. Flight delays. My fam flew a week ago with a 2 hour delay so this may be par for the course. 2. WiFi was out. If you’re gonna try to differentiate yourself then make sure that differentiating factor works flawlessly. 3. Seat wouldn’t recline. In Premium seating, which people choose for better comfort, make sure they can get it."
Cons: "No comfort given to passengers despite 2.5 hr delay in leaving and another 1 hr on the ground after landing"
Cons: "Slowest boarding process of my 3 Alaska flights today"
Pros: "A little confused they gave us a virgin America plane but having a movie selection at our disposal and drinks it was excellent"
Cons: "Our flight was 30 min behind, then after boarding it took a while to take off and then when landing it took a while to de plane. Probably not Alaska’s fault"
Cons: "Keep it up"
Pros: "I liked everything about this Airline the hospitality the service they treated you with respect my flight was on time and the times that I have flown Alaska Airlines we've have never had any delays, the crew acted very professional and we're very attentive. Check in was a breeze"
Pros: "Friendly service"
Cons: "No complaints"
Pros: "Everyone was lovely and to be honest it was the best plane experience I’ve ever had. I’ll take a polite and friendly crew over silly marketing gimmicks any day, which is what it feels like you give your travelers."
Cons: "Delta has better movie selection and that’s not good ."
Pros: "Personal touch"
Cons: "Seated next to 3 screaming children, flight attendants rude and unattentive, delays were not explained"
Pros: "Flight was good but my first flight was cancelled which gave me a 6 hour layover in Seattle."
Cons: "6 hr delay and arrive at Newark at 7:30 am and have to fight traffic to get home"
Pros: "How quick we got there and the free mai Thais!"
Pros: "Courtesy crew. Easy to work with. And always get you there."
Pros: "Worth it"
Cons: "good vacation experience with Alaska Airlines"
Pros: "She was cute, really acted like she liked her job! Left early and arrived early."
Cons: "I wanted a candy bar instead of the mai tai"
Pros: "Very Happy with Hot food"
Cons: "Limited choice of movies and my movie discontinued part way through and I did not have time to replay."
Pros: "Far more overhead space and legroom than other airlines. Power outlets in every seat. Incredibly friendly and flexible staff. Barely ever late and, on late departure have even used extra fuel to fly faster to get there on time. Truly a top notch airline."
Cons: "More food choices would be nice."
Pros: "Flight attendants, mai tai."
Cons: "Late plane"
Cons: "Didn't get to thank the whole crew!"
Pros: "Good pilot, helpful announcements"
Cons: "Sat in front of emergency row so couldn't recline"
Cons: "The fact that the shampoo from one bathroom was not available so had to wait to use the other one to just wash your hands or entirely"
Pros: "I enjoyed a special offer of upgrade to the first class."
Pros: "Online wifi"
Cons: "They ran out of hot meals for purchase one row ahead of me"
Pros: "-Complimentary Snacks Served 2x -Smooth Flight & Landing"
Cons: "-Need to be more hospitable when people need to use the Restroom."
Pros: "Best staff, rivals Hawaiian. Arrived 7 min early."
Pros: "More cookies!!! Please! Traveled with a toddler. Crew arranged for us (2 adults and a toddler) to have a 3 seat row to ourselves. Very thoughtful and considerate."
Cons: "Not enough cookies!"
Pros: "efficient boarding"
Cons: "not readily providing pens to fill out declaration forms. felt pressure to ask someone else for a pen to fill out form. It is airline requirement so it shouldn't be passenger's responsibility to find a pen. if a problem for airlines then they should takecare of the requirement at gate when there is time and they could easily provide the pens."
Pros: "food and tablet for sale."
Cons: "Delayed both ways - very crowded."
Pros: "Same as above"
Cons: "Same as above"
Pros: "It was fast and friendly. They took a lot of guesswork out and made us feel safe."
Cons: "The planes were a bit small for flying 6+ hours. I started getting restless at having to sit in the same position for that long."
Cons: "Charging for food is lame."
Cons: "Super helpful because I was in a wheelchair"
Cons: "More snacks"
Pros: "From the moment we boarded our family felt like we were already in the islands!!"
Cons: "Our breakfast sandwich...not so good."
Cons: "Seat didn't recline"
Pros: "I loved the headrests that could bend so it cushioned your head while you were sleeping. I also loved the tablet/ phone holder on the bs k of the seat."
Cons: "The breakfast sandwich wasn’t the best."
Pros: "I love"
Pros: "Seat more comfortable than usual. The tablet holder and charging port was super useful."
Cons: "Charge for entertainment was sort of insulting."
Pros: "It was easy and smooth"
Cons: "Nothing I did not like, all went well."
Cons: "Four hour delay..."
Pros: "This is, by far, the superior way to travel! I'm choosing Hawaiian for all my future flights, if I can afford it. You don't feel like a canned sardine."
Cons: "Luggage was not transferred to second leg."
Pros: "Gate agents were helpful"
Pros: "Individual seat-back screens"
Pros: "Helpful checkin agent at Hilo airport"
Pros: "Really appreciated the check in agent at Hilo airport"
Pros: "great basic intra-island transport"
Cons: "Little children next to me."
Pros: "Fabulous aircraft. Very comfortable. Love the inseat entertainment screen!"
Cons: "TVs should not charge to watch anything (many other airlines offer this). Also, offering wifi would be a big improvement."
Pros: "The staff was superb and friendly!!!"
Cons: "When I asked for a blanket because the cabin was so cold they asked me for 10.- for each blanket!"
Pros: "Ticket agent walked right up to help me to speed up check in process."
Cons: "14 hour delay!! WTF!?!"
Pros: "Staff was very nice. plane was clean. We left on time."
Cons: "Tv was broke for my seat. All they offered was a different seat away from my wife and son."
Cons: "Extra cost for bags and no Snacks."
Pros: "Quick boarding Very supportive staff"
Pros: "Surprise lunch with wine, gratis--like airlines used to be!"
Cons: "Everything! I realize mechanical failures happen but we were delayed over 5 hours with no refund or credit and then instead of lunch we were handed boxes with cookies and a beef stick that I wouldnt give my dog. then to top it off, Our entire day was ruined and couldn't make our non-refundable dinner reservation in the evening which cost us $85 per person!"
Cons: "No wifi or ability to plug in devices"
Cons: "5 hours late."
Pros: "I loved that they had a vegetarian option."
Cons: "Better inflight entertainment would have been nice."
Cons: "Pay for entertainmen"
Pros: "Hawaiian granted me an isle seat hat I requested after purchasing the ticket. I also appreciated the meal that was provided at no cost."
Cons: "I would have liked an "oldies" channel on the music program. I'm 70. (:"
Pros: "Gate attendent was very nice and kept us informed about the delay. Mostly I was pleased with my experience."
Cons: "The delay. I was meeting friends in Kahului and they had to wait for me."
Pros: "Quick, timely, efficient."
Pros: "Hawaiian staff at the airport gate were great."
Cons: "You lost my luggage for 24 hours"
Pros: "Boarding and other process was straightforward"
Cons: "Charged extra for luggage"
Cons: "Attendant was not polite"
Pros: "Perfect hosting, everything was on time!"
Cons: "would like complimentary TV channels and movies"
Cons: "Passenger have to pay for every single entertainment."
Cons: "Very uncomfortable."
Pros: "Friendly team, efficient boarding, clean."
Cons: "No wifi. Charge for pillows, blankets, headphones."
Pros: "The Aloha spirit was evident on the plane."
Cons: "Despite the chef-inspired meals, they still need some work"
Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"
Pros: "Boarding was smooth."
Cons: "The cabin temperature was very hot"
Cons: "More food more room - but hey that’s what we always want"
Cons: "No customer service they do not care and it shows"
Cons: "Very bad service, airline unrespectfull, discortesy"
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Cons: "Late taking off. Let's leave on time"
Pros: "The cAbin attendant was really good"
Pros: "Overall ok."
Cons: "Cabin was freezing."
Pros: "I have no complaints. Not on"
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "The food and the service"
Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Cons: "Price to get a little more space"
Cons: "Lack of legroom in economy"
Cons: "Terrible staff"
Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"
Pros: "Excellent job"
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."
Pros: "Efficient hop to Boston"
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Pros: "Everything up to departure. Sat in line for almost an hour."
Cons: "Strangely cold!"
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "Movies- pro staff"
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Cons: "Too old aircrafts"
Pros: "Every thing went well thx"
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Cons: "Everything sucks all the prople that work in check in are sucks, they were mad rude"
Pros: "wifi on flights"
Cons: "the exit door is not sealed properly so it was freezing ! so mush so that a nice layer of ice was created along side the door with me next to it. tons of fun. its super long and their is no food or video screens. bring yourown"
Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."
Pros: "The two ladies who were initially boarding passengers were excellent. They had wonderful people skills, were smiling, and extremely personable. I loved the interaction."
Pros: "It's nice to be theoretically in zone 2"
Cons: "Boarding is inconsistant. At JFK it was like boarding a plane in China. Everyone congested at the front. One Delta person taking tickets. Two Delta people not helping her. We boarded slowly, partially because people STILL refuse to check bags that are not carry on bags. We left late. Why have zones at all? Why have carrying rules that you don't enforce? Why did we pay $25 a bag if you don't enforce this? Food choices are funny, especially the "tapas". Whoever thinks THOSE are tapas should Google the word tapas. Delta reportedly earned 746 million in the first quarter and you charge for everything and still can't come up with decent food for us to BUY?"
Pros: "After flying American Delta was an miracle. I didn't have to spend the night in the airport. It was on time. Everyone was nice & helpful. Easy."
Cons: "Still waiting to take connection"
Pros: "Horrible seats"
Pros: "No traffic to LGA. No security lines. First in line to take off."
Cons: "Snack options are very poor."
Cons: "Seat was very hard and uncomfortable"
Pros: "Comfy seat, great entertainment options"
Pros: "The steward was super friendly."
Cons: "We had 3:10h delayed..."
Cons: "ages they don’t came"
Pros: "Arrived on time"
Cons: "Entertainment system for myself and my wife failed after an hour."
Pros: "Service was great in 1st class"
Cons: "The movie Black k Klansman was great but the system had a problem. Not sure if just my seat or the whole digital video system. Every few minutes it would get choppy and unwatchable. I had to rewind and then it would be fine for a while. Like a video buffering problem."
Pros: "There was a short delay but it was done professionally and I got a notice about it. I had nice people seating next to me and the craw was ok."
Cons: "It was upsetting that they didn’t have earbuds/headphones as my iPhone headphones can’t connect to the TV so I had to watch a movie without sound. You should have extras. I also wish they had a banana for us, it’s better than pretzels. And cheep and healthy."
Pros: "On time and quick boarding."
Pros: "on time"
Pros: "Prompt on time service."
Pros: "The fight was fantastic."
Cons: "Baggage claim took an hour"
Pros: "Service top notch"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "The fly departed on time"
Pros: "Bad weather came in n I was rerouted on Time"
Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"
Pros: "thay we didn't crash"
Cons: "1. To didn't work 2. Give us pillows"
Pros: "Good Airplane"
Cons: "Delays and baggage delayed"
Pros: "It was on time boarding and landing"
Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Cons: "No priority boarding for people with babies and toddlers"
Cons: "It's AA, never again"
Pros: "Planes boarded on time"
Cons: "Long wait on runway before take off"
Cons: "I like milk. Also space out drink service and offer tea and coffee periodically."
Pros: "My trip was awesome and very easy."
Pros: "Movie selection is great."
Cons: "No cookies :("
Cons: "Space between seat rows to small"
Pros: "It is good"
Pros: "This time every thing excellent"
Cons: "No tv on seat. Those dumb comedy tv show"
Cons: "Entertainment was boring"
Cons: "Good service ! Window seat!"
Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "On time"
Pros: "The service was excellent Very cleaning airplane The people the travel was super good especially the children."
Cons: "Did not allow me to sit in the location I had been assigned."
Pros: "On time and smooth"
Pros: "Delayed bc of weather."
Pros: "Direct tv"
Cons: "Charge for tv!"
Cons: "It was delayed"
Cons: "My seat was broken could not recline"
Pros: "Good and frequent updates on delays and changes."
Cons: "No reasons for delays."
Pros: "New illy coffee is really good"
Pros: "Staff was very pleasant"
Cons: "We booked together, but did not get seated together. What is up with that???"
Pros: "Boarding was smooth and fast"
Cons: "Seat didn't recline"
Pros: "We were on time and that was great!"
Pros: "it was very comfortable"
Pros: "Nothing in particular"
Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."
Pros: "Boarding was confusing"
Pros: "A very smooth ride"
Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."
Pros: "On time Skilled pilots Smooth landing Accommodating staff Pleasant"
Pros: "Friendly and attentive staff."
Pros: "A little better"
Cons: "The mixed snacks were horrible."
Pros: "Friendly helpful courteous"
Cons: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."
Pros: "I was surprised on how clean the plane was, considering it was an express. The attendance were pleasant as well."
Cons: "How small the snack bag is."
Pros: "Absolutely Nothing"
Cons: "Everything nothing was pleasing it was torture"
Pros: "Everyone was friendly"
Cons: "Everything was fine"
Pros: "The boarding process was on time."
Cons: "Everything united Airlines sucks"
Pros: "On time boarding"
Cons: "Seat space"
Cons: "Updates to delays not informed in a mannerly order"
Pros: "Everything was great"
Cons: "It was very hot, it seemed as if the AC was broken."
Pros: "We arrived almost an hour early! I didn't know that was possible!"
Pros: "Just the boarding was ok"
Cons: "This was a horrible experience I hope I never use this airline again."
Pros: "Not to crowded"
Cons: "Long layovers, could have been shorter. Also not a huge fan of the tiny bag of snacks."
Cons: "Take off delayed due to traffic"
Cons: "See above"
Cons: "The delays"
Pros: "On time!"
Cons: "No complaints"
Pros: "Nothing stood out"
Cons: "Late departure once again"
Pros: "Very friendly and comfortable"
Airlines flying from New York to Maui have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Maui
Masks required on board, masks provided on flights from New York to Maui
Social distancing seating
Middle seats unavailable to book on flights from New York to Maui
Testing for antibodies, testing for symptoms for flights from New York to Maui
Waiving of change fees. Search flexible flights from New York to Maui