Daily cleaning, installation of cabin HEPA filters on flights from New York to Northern Ireland
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Scores according to KAYAK customer reviews
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"
Pros: "Boarding was smooth."
Cons: "The cabin temperature was very hot"
Cons: "More food more room - but hey that’s what we always want"
Cons: "No customer service they do not care and it shows"
Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
Cons: "Very bad service, airline unrespectfull, discortesy"
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Cons: "Late taking off. Let's leave on time"
Pros: "The cAbin attendant was really good"
Pros: "Boarding was easy."
Cons: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Early arrival. On time departure. Good selection of movies"
Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"
Pros: "Overall ok."
Cons: "Cabin was freezing."
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "The food and the service"
Cons: "JFK was depressing but not Delta’s problem."
Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Cons: "Price to get a little more space"
Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"
Pros: "Excellent job"
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."
Pros: "Everything up to departure. Sat in line for almost an hour."
Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "Movies- pro staff"
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Cons: "Too old aircrafts"
Pros: "Every thing went well thx"
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Cons: "Everything sucks all the prople that work in check in are sucks, they were mad rude"
Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Cons: "Not being 1 hour late"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Crew was good"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "kLM staff was great."
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "was very quick"
Cons: "Two hours delay in the start."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "Eveything is well arranged"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "magazines very dog eared and some badly torn"
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "Due to a hurricane, I actually missed my original flight date, but Aer Lingus allowed me to rebook (2 days later!) at no cost, which was really great of them. Absolutely no wait at check-in and very good service there. Got window seats on both legs of flight, with no one in my row. Meals on first flight leg were very good. Crew did a good job and made me confident of their work. Both flight legs arrived early. Everything went well. Very good airline - I will certainly fly with them again."
Cons: "It seems that there was no snack or beverage on the second leg of flight (ca. 3 hours), but I probably just slept through it. Price seemed high for this route and season, but it was much better than any other airline: flying has become expensive in the COVID era. But Aer Lingus keeps us moving ahead. Great job!"
Pros: "Friendly staff, quick check in, very nice flight"
Pros: "Nothing. Lost money on flight"
Cons: "Refunding our flight and not stealing our money during the pandemic"
Pros: "Friendly and helpful crew"
Cons: "Disembarkation at Belfast"
Pros: "Entertainment and the dinning."
Cons: "Entertainment was a bit old thought and the snacks were a poor"
Pros: "Crew was very helpful on land and on the plane. Very supportive and helpful."
Cons: "Good service cold have come sooner, I wanted to sleep as much as possible but it was a full 2 hours before the service finished."
Pros: "The food was actually tasty but we didn't get enough beverages to stay hydrated during the flight."
Cons: "My screen didn't work and the crew was rather rude about it and never fixed it. The seats were way too close together, which is to be expected but when the seat in front of me went back, I couldn't move at all and I'm not a big person. We weren't served water/beverages but once on the flight."
Pros: "Not much"
Cons: "Our bags were lost, no apologies (in fact, the phone was put down on me twice), when the bags were returned after 24 hours, one was damaged and had to be replaced at my expense....no chance of a refund. My family and I will NEVER TRAVEL WITH AER LINGUS AGAIN....the worst airline in the world"
Cons: "The flight was canceled hours before departure. I waited for 30 minutes on hold to see if I could get on a different flight. But they couldn’t get me to my destination for 2-3 days after my originally-scheduled arrival."
Pros: "The staff was great"
Cons: "Wifi didn’t work for me"
Cons: "Flight was good. Kayak service terriible. First time user and I’ll never use it again. Who wants to deal with a third third part. Information was not translated properly and resulted in my wife and I on separate flight."
Pros: "Professionalism and kind , courteous people!!"
Pros: "Good service, attentive, courteous and friendly cabin crew. The ease of getting immigration completed at Dublin rather than having to wait in line for over an hour at London. Wheelchair assistance available right at the exit from aircraft for each flight."
Cons: "Person in front kept seat reclined the entire time. Grrrrr"
Pros: "Checked in online. Got boarding pass. Dropped bag at Aer Lingus desk. All easy. Very cordial and helpful staff."
Cons: "Very uncomfortable plane. I’m small so usually I have some room to move in my seat. Not on this plane. Most uncomfortable ride ever. Once seat in front of me was back I could not retrieve anything stowed under my seat. No room to bend. Awful. Also plane seemed worn. The magazine rack in front of my seat was brokenness one side and kept falling forward on my knees. Had hoped to sleep during this redeye; not a chance."
Pros: "When boarding, initial impression was that of a very clean and fresh atmosphere. Attendants appeared very neat and acted very professional. More so than any airline I have travelled with."
Pros: "Great new seats"
Pros: "The flight was on time and there were no problems."
Cons: "The packaged meals are never the best, but the breakfast box was good."
Pros: "Staff were very helpful and considerate."
Cons: "Breakfast was disappointing, I would prefer something savoury. As another passenger commented ... "It was not worth being woken up for a muffin and juice." The entertainment was excellent, however the screen lit up repeatedly for announcements about an offer of connectivity while we were all trying to sleep. Those who had wished to avail of it had probably done so long before. It was quite annoying and intrusive."
Pros: "Very comfortable Transfer in Dublin very easy Everyone very helpful"
Cons: "No free alcohol on an international flight?!?!"
Cons: "Plane was dirty - petri dish mold on window blind No choice of food seats uncomfortable for 6 + hours"
Cons: "I was not permitted to check in online through any website (BA, Are Lingus etc.) then I was not permitted to self-check in at a kiosk. By the time I was able to check in all that was left was a middle seat. I asked about upgrades and was told I would need to pay full price for one of those tickets. The seats are veryyy cramped, the entertainment system was outdated, the food was gross and wine was expensive."
Cons: "Too cold on the plane"
Pros: "The crew actually talked to us. Food was good and frequent. Lots of entertainment."
Cons: "Seats still suck."
Cons: "That the brekfast was not served"
Pros: "Good company good films and service"
Cons: "Some of the food"
Pros: "Staff quite friendly Nice plane. Had 3 seat to myself"
Cons: "Once again I had no choice of meal as my seat was at the last row"
Pros: "I liked that we got dinner and breakfast included and that food was actually tasty."
Cons: "- disorganized flight info from the moment it's booked. Was under the impression i was paying for a British airline flight, not Aer Lingus - feels like a budget airline at a premium price - broken everything from chair to very poor seat design and situating, bathroom door was broken and was exposed to the toilet the whole flight -flight attendant service and attitude was beyond lousy. - never will i book from kayak or webjet every again."
Pros: "Friendly and professional service from the flight crew, the food was fine, and the flight was not too crowded."
Cons: "The viewing screen on for my seat was not working properly, but I had an empty seat next to me and could use that one,"
Pros: "I had been thinking about whether or not I want to contact Aer Lingus or not on this matter. The Aer Lingus personnel never gave me my dinner until 15 minutes after everyone else received theirs."
Pros: "The biz class seat was good."
Cons: "Disorganized / messy check-in."
Cons: "A/c was not working and is not the first time that happened on aerlingus....my question is do you do maintenance on aircraft??????"
Pros: "Clean plane & bathrooms"
Cons: "About 45 minute late in take off. The sound system for movie was very distorted almost not usable. I fly several times a year. My first time with Aer Lingus. This was not a good example of your profession"
Cons: "Our flight was cancelled without a reschedule"
Cons: "This was the first time in my life that an airline lost my luggage. I finally got it back 2 days later but it was a very stressful experience."
Pros: "Good food and entertainment selection. Everyone was friendly"
Cons: "So many unnecessary announcements. Repeated staff on board introducing pilot and crew members twice a well hour into a red eye flight. Lights were left on for far too many hours for a flight where most are sleeping. and they were extremely bright for the window seat. airlingus made it extremely difficult to get some shut eye."
Pros: "Good movie selection, not bad food,"
Cons: "Flight arrival time, not a fan of the red-eye."
Pros: "Comfortable flat seats. Nice staff"
Pros: "The crew were leaders. So much when you fly these days the crew don't take a leadership role. I don't mean, become mean - I mean to be a true leader. Say what needs to be said but don't say it mean."
Cons: "The plane was cold at times. The breakfast muffin could have been healthier....the ingredients were a bit off putting..too much sugar and artificial ingredients!!"
Cons: "Gate agents were quite rude"
Pros: "You can never really go wrong with Aer Lingus."
Pros: "I thought the staff was attentive and friendly. I'm an anxious flier and the flight attendant checked on me multiple times during the flight. Thank you. The plane appeared new and clean."
Cons: "I don't have any negative feedback."
Pros: "The flight was delayed for 3 hours at JFK. Missed connecting flight in Dublin. Journey from JFK to Munich took 171/2 hours. Airline gave my a big $14 worth of coupons."
Pros: "blankets were about as thick as toilet paper. Seats were really cramped, and difficult to sleep in. pillows felt like sandpaper, breakfast was unimpressive. Asked for an extra blanket and was told no, even though I saw many when I was leaving the plane. Young daughter was shivering while trying to sleep. Really bad experience."
Cons: "Extremely uncomfortable seats Fairly unfriendly, unhelpful crew"
Cons: "TV and remote didn't work."
Pros: "The fact that we had dinner and a snack was great! The crew were fantastic!"
Cons: "It was a bit cramped but overall it was a wonderful experience"
Cons: "Rude check in lady who said I needed to check bag (but didn’t. Loads of space)"
Cons: "The least comfortable and smallest narrow business class seats ever"
Pros: "Great crew and service"
Cons: "It would be convenient to have phone chargers"
Cons: "The planes floor plan showed bathrooms which I avoided. But there were none at that spot so we lost out on more comfy seats."
Pros: "Very friendly"
Pros: "As always no issues at all, I reserved my seats early to get extra leg room which is always great. Fast boarding and a quick flight, having been on a long haul flight a few hours before I needed this to get home."
Pros: "The crew was friendly and the pilot did an excellent job getting us there safe."
Cons: "The food they served was not the greatest"
Pros: "Soft drinks + food"
Pros: "Our airline steward was incredible."
Pros: "I like being serviced dinner on the flight. I like the personal iPad to watch movie."
Cons: "The seating was a little tight."
Pros: "The wine was good"
Cons: "Least expensive tickets. Food was the least expensive, very popr"
Pros: "The food was surprisingly tasty for an airplane - it looked horrific but that’s of no importance. The airplane staff was very friendly and generous, possibly due to delays everywhere."
Cons: "Delayed takeoffs on both legs of the flight, combined with absolutely awful layout at Heathrow which made us nearly miss our connecting flight. Why do we have to go through security again in London?"
Pros: "Friendly FA, good entertainment options."
Cons: "The seat density BA has put on the 787 is ridiculous for a long haul flight. Impossible for a grown adult to get comfortable with the narrow seat pitch on this aircraft."
Pros: "The reclining seat in Club section was a wonderful experience"
Cons: "British food still lacks taste."
Pros: "Almost everythibg was great"
Cons: "The screen wasnt working properly"
Cons: "Nothing. The flight was quick and boarding was easy"
Pros: "Comfortable seat, good dinner, decent entertainment selection, a few very good crew members."
Cons: "IFE screens are rather small for it being a brand new plane."
Pros: "Simple trip no delays and pretty quick Flight time."
Cons: "Nothing to report"
Pros: "Did not rate the food as we slept through the meal"
Cons: "Sitting on the tarmac for to long...."
Pros: "It's British Airways so no frills really, just a cheap flight going to New York"
Cons: "Service as a whole is nothing more than a 3 star"
Pros: "Funny safety video."
Cons: "Lost baggage. Still waiting on update and location for property. Clerk at lost baggage desk was rude and unhelpful."
Cons: "Bumpy but not BA’s fault"
Pros: "Pleasant staff, trying to put a brave face on standards they know are slipping"
Cons: "No breakfast, no snacks, tired seats, poor entertainment , dreadful food (and I LOVE airline food!)"
Pros: "My seat was comfortable, with good head and neck support."
Cons: "BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy."
Cons: "Nothing wrong"
Cons: "Did not get seat I reserved. Stuck in middle seat. Very late."
Pros: "Civilized boarding process Warm welcome from crew Calming music upon boarding Ample leg room + comfortable seat Redeye amenities at seat (headphones, ear plugs etc.) Nice food/drinks selection Clean restrooms"
Cons: "nothing, everything was great!"
Pros: "Excellent flight."
Cons: "Cramped and no free tea/coffee"
Pros: "Smooth flight"
Cons: "The food"
Pros: "The crew was great & the food was good. Service was good."
Cons: "BA doesn’t let you reserve seats when you book your flights, even for business class, never heard of that with any other airline, that’s just not right when you are spending so much money. Luckily for me the seat next to me was vacant, hence it was fine, otherwise it would have been very uncomfortable as it is a little too tight. on the 777 having 8 seats in a row is a tight space even with all the configuration."
Cons: "Paying $7000+ For a seat like this is a travesty"
Cons: "Plane was late which caused us to miss our connection and spend an extra 12 hours traveling to Gothenburg"
Pros: "Nothing to complain about. Everything excellent."
Cons: "Cramped seats. Entertainment system did not work well."
Pros: "We Arrived safely. The captain explained the situations well."
Cons: "We left late and arrived late. They ran out of one of the menu items."
Pros: "Very little."
Cons: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."
Pros: "Plane was nice"
Cons: "Didn't get food order correct"
Pros: "Reasonably efficient and comfortable."
Cons: "Seats are too small for anybody above 5'8". My knees were hitting the back"
Pros: "Inflight entertainment with access to recent movies. Service was good."
Cons: "Fee for assigned seating. No outlets for charging electronic devices."
Pros: "the plane was spceous in the economy section. comparatively new aircraft and well maintained, the cabin crew were very co-operative, graceous and well behaved. overall good experience."
Cons: "the starting of serving non-veg food took very long time. british airways should focuss attention to this."
Pros: "The lounge services and staff at the airport."
Cons: "seats and surfaces not so clean in club world."
Cons: "The airline overbooked the flight and kicked us, along with 100 other passengers, off the flight and forced us onto a non-direct flight. They violated Passenger Rights, and every member of their staff treated us incredibly rudely. Due to their violations and illegal behavior, I am seeking legal counsel and plan to take the necessary action. I DO NOT recommend British Airways and will NEVER fly the airline again."
Pros: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Cons: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."
Pros: "Many things including the seat space and less crowded flight"
Cons: "Cost. One way close to 2000 USD"
Pros: "New planes"
Cons: "Bad food. Very few portions. Serving drinks only once and making one pick a beverage for the meal and nothing mere."
Pros: "Maybe to other people the service was regular - but this was the fanciest flight I'd ever been on. The crew was great - never actually knew that much technology was available on the plane. I'm not a very fancy person and this was a really fun way to fly."
Pros: "the crew was amazing. Seats needs to be more comfortable."
Cons: "seat needs to be more comfortable."
Pros: "Crew and pilot were great."
Cons: "The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat."
Pros: "Crew was amazing"
Cons: "The WiFi would not connect for two of my flights. I wanted to watch movies"
Pros: "I was very appreciative that the cabin crew went through the cabin prior to take off to check that everyone was wearing a mask properly (covering mouth AND nose). I flew United a few weeks ago and had to politely ask the person next to me both on return and departing flight to make sure the mask covered thier nose. A lot of people in the cabin weren't wearing masks properly and the crew didn't seem to care."
Pros: "The middle seat was left unoccupied to ensure social distancing."
Cons: "The sound wasn't working on the 2nd leg of my flight so I wasn't able to enjoy the music."
Pros: "Nothing. Will never fly American again"
Cons: "Better customer service at the gate."
Cons: "there was no social distancing"
Pros: "Yes the crow was good"
Cons: "The wifi should be free to use without paying for it"
Pros: "One member of the crew who focused on the back of the plane was pleasant and kind during a one hour delay on the tarmac."
Cons: "One member of the crew who focused on first class passengers complained about having to pick up trash, having to stay in Birmingham, and was just unpleasant. The AA system was down in Charlotte which effected everything. The attendant at the gate was very, very short with several passengers. There was not enough AA ground crew at our destination to allow us to embark. They couldn’t move the jetway and unload bags at the same time so we just had to sit there for 30 minutes. At 12:30am."
Pros: "Everything was amazing"
Cons: "More snack options"
Pros: "Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Pros: "Crew was excellent"
Pros: "Regular delays. This one by 2 hours. Easier to fly a different airline."
Cons: "Just the chronic delays. It’s a good airline, great crew. Tired of damaging delays without compensation."
Cons: "I was annoyed when I was told I would have to check my carry on because there was no more room in the overhead compartments. Then as I was walking down the aisle to get to my seat I saw a lot of room in the overheads."
Cons: "Waited on the tarmac for over an hour before departure with very little explanation."
Cons: "Service was excellent"
Pros: "Flight left on time. Pilot had a sense of humor."
Cons: "Entertainment seemed canned"
Pros: "I like that I made it home alive."
Cons: "Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use."
Pros: "No need to drive from OKC!!!"
Pros: "Fast and easy service"
Pros: "Entertainment streaming was decent."
Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
Pros: "Rude staff at the check in counter both flights. Very disappointed in American"
Cons: "Rude agent at first check in and again at second check in"
Pros: "American did transfer us to another flight after several hours' delay."
Cons: "Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later..."
Pros: "Nothing aside from that the flight wasn’t crowded so I didn’t have someone next to me which was a plus."
Cons: "Funky smell in plane something like artificial strawberry, farts and mildew. Crappy plane overall. Old and no power at seats. Horrible in flight entertainment for a long haul with no individual screens. American used to be so good and now it’s aweful."
Pros: "Smooth flying and lots of respects to the pilots for their dedicated work. The entertainment really works very well."
Cons: "Poor Service. The service of drinks is done very poorly. Really concerned with the attitude. Never need those complimentary drinks."
Pros: "Got me to where I'm going safely. Crew was nice."
Cons: "Flying is painful"
Pros: "Not much"
Pros: "The flight left on time - I do appreciate that."
Cons: "We were forced to check our Uppababy Vista stroller at EWR departures that we hoped to check at the gate. Needless to say this made it difficult to get our toddler through security. At baggage claim only half our stroller was there - they had disconnected the seat from the wheels. Luckily we spotted what looked like a similar frame to ours at the gate when we landed. It then took another forty minutes for the baggage claim office person to go through security, to the arrival gate and back to baggage claim."
Cons: "No personal space or legroom. Uncomfortable seats."
Pros: "I liked that you could watch TV and movies from your personal device without a charge."
Cons: "That the flight was delayed."
Pros: "Great attendants. Easy ride. Easy take off, easy landing."
Cons: "We departed late due to something going on in the runway. No free wifi option."
Pros: "That we where on the plane... If you consider that we had to make this D-tour to get to San Juan...AA canceled our flight to San Juan in JFK due to wether and not enough standby crews."
Cons: "That the canceled the flight in JFK, and the couldn't get us to to San Juan from JFK the same or the next day!! There was nobody from AA to assist you or help you!! We had this once with Delta as well but they send you the new itinerary in front with a compensation and help you at the airport... For us it's never AA again"
Pros: "Ticket price was competitive."
Cons: "No individual entertainment systems on the seat backs--4.5 hours is a long time to be sitting on a plane with only an overhead screen showing whatever movie the airline chose. Also, charging $125 for a carry-on pet that has to stay under the seat AND having it count towards as one of my two "free" carry-ons is ridiculous. The flight was delayed because one of the crew was late."
Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
Pros: "Crew was very professional"
Cons: "My flight was delayed 5 hours"
Pros: "3 hrs delay Small plaine No entertainment"
Pros: "Priority boarding provided by my credit card"
Pros: "On time departure and early arrival."
Cons: "No meal. Only a bag of pretzels and one drink. Even half a sandwich would have been acceptable."
Cons: "Everything was ok"
Pros: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Cons: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
Pros: "I liked the seating on the first part of the flight and the snacks"
Pros: "On time"
Pros: "every thing is okay other than the delay."
Cons: "delay in departure for 2 hrs"
Pros: "i was delayed first for 2 and a half hours in newark which changed to 4 hours and were told because of refueling. which made me miss my connecting flight in phoenix. then the new flight i was put on in phoenix i was rushed onto the plane only to sit and wait on it for another 2 hour before taking off. terrible experience"
Cons: "I took a flight in 2016 from Newark New Jersey four times and I only went to Florence South Carolina one time. I ended up in Myrtle Beach South Carolina, another time in Columbia South Carolina and the last time in Charlotte North Carolina. Each time I departed I had to pay to come back to Florence South Carolina."
Pros: "On time"
Cons: "1 hour on the runway for a 1 hour flight"
Airlines flying from New York to Northern Ireland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Northern Ireland
Masks required on board, masks provided on flights from New York to Northern Ireland
Social distancing seating
Middle seats unavailable to book on flights from New York to Northern Ireland
Testing for antibodies, testing for symptoms for flights from New York to Northern Ireland
Waiving of change fees. Search flexible flights from New York to Northern Ireland