|Flights Arrive in||United Kingdom|
|Flights Depart from||New York|
|Airlines||Norwegian, British Airways, Virgin Atlantic, KLM, Delta, American Airlines, Iberia, United Airlines, Air Canada, Brussels Airlines, SWISS, Thomas Cook Airlines, Icelandair, Finnair, TAP AIR PORTUGAL|
Pros: Clean cabin, friendly and efficient crew, quick service via app for snacks, etc.
Cons: Crowded overheated waiting area at the gate; 2 ½ hour flight delay
Pros: The boarding process was straightforward and the crew was friendly.
Cons: Flight arrival delay was not announced. Long lines for check-in for London departures from JFK. Paris departure check-in line on same airline had no one...took 45 min of stand still line until they opened the Paris lines for London... Flight operated through Wamos: the music before and after take off on a really late flight (11pm departure) was actually not comforting.
Pros: Plane was new - clean
Cons: I flew business class which really is just bigger seats/more legroom than economy. One of the 2 heads was out of order in business class. Also no earphones/headsets were available - even for sale. The food was equivalent to economy and you had to pay for additional “snacks”
Pros: I have never before on a Western airline with worse staff service, and I travel a lot. Your staff, from check-in to pilot, were consistently the most surly, poorly-prepared and incommunicative that I have ever experienced.
Cons: Rude staff - boarding chaos - horrible food - lack of onboard water
Pros: Plenty of room. Very good value.
Cons: For business class the meals were mediocre. But I didn't book it for the food. :)
Pros: Great crew. Comfortable seats. Easy check-in and well trained staff. Super helpful.
Pros: Great flight attendants. Great inflight entertainment. Food and beverage choice very good. Loved the safety video!
Cons: Why was I in group 4 going out and in group 5 coming back, when I sat in almost the same row? Middle Overhead bins too small for regular carry on cases.
Pros: The attention of the flight attendents. And tht We were on time.
Pros: Good food.
Cons: They are very slow in checking people in
Pros: Wonderful crew!
Cons: It is impossible to get comfortable in those seats.
Pros: As usual, punctual flight with friendly crew.
Cons: Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights).
Pros: Not crowded. Crew was good.
Cons: Not taking a bus to board the plane.
Pros: Good collection of movies
Cons: To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great.
Pros: Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat.
Cons: seat comfortable and let space
Pros: Free dinner in lounge before flight; fully reclining seats; pleasant staff
Pros: Seat comfortable
Cons: Flight was delayed and overhead bin space was very small
Pros: Food and service
Cons: Working wifi would be good. Better A/C. More comfortable seats
Cons: Don’t be late
Pros: Crew was ok.
Cons: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.
Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.
Pros: Flight cancelled
Cons: Flight not cancelled
Pros: Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!
Cons: More leg room
Pros: Just fine, beverage service was friendly.
Cons: The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you.
Pros: Some of the crew members talked loudly in the galley all night long. Mostly gossiping and complaining. We had the last seats next to the galley, so it was frustrating to not have quiet and be able to sleep. This was a flight run by Delta for Air France.
Cons: The food was horrible.
Cons: More comfortable than I expected for a 6 hour flight. 757 was quite spacious.
Pros: Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!
Cons: The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway.
Cons: Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle....
Pros: Seats weren't too uncomfortable, and the crew was friendly.
Cons: They cancelled the Flight and we had to book with Air France instead and made us late to our cruise
Cons: Wifi didn’t work.
Pros: Dreamliner is great. So we’re the crew
Cons: Please serve water at the very least.
Cons: It would’ve been better to receive our luggage on time. We have to wait an extra day even though we had to pay 100 Euros to check our bags.
Cons: Being put in standby after we booked 3 months in advance and loosing our luggage
Pros: Tus crew
Pros: Not much to like.
Cons: The crew at the gate needs a serious lesson on customer service. They are the rudest people ever and can’t speak an ounce of English. They give a bad impression towards Spain in general and the courtesy provided within. There was no entertainment onboard and no food/drink served.
Cons: Free WiFi kn the plane was hardly working even over US mainland, before it list connection with outside internet over ocean. But it is something I do not care much about.
Pros: The entire process was a breeze
Pros: Movie selection was excellent. Bombardier jet was a notch above what I expected.
Cons: We were over an hour delayed on the first flight. The seats were super uncomfortable for the overnight flight. They left open seats in the upgrade section on the second flight - why would you ever do that?!?
Pros: Crew was super helpful and patient as the flight was delayed by more than 3 hours. Captain kept everyone up to date with whatever was going on.
Cons: Flight delay impacted a lot of other travel plans. No compensation for long delays
Pros: The crew made the best out of it and thankfully it’s an extremely short flight.
Cons: A 20 minute flight was delayed for 2.5 hrs. United did a terrible job with notifying passengers, just simply bumped out departure in 15 min increments. Original excuse was inbound delay, although plane was there for 6 hrs already. Passenger soiled himself in cabin and there was no ventilation.
Pros: The crew did the best they could
Cons: Flight was super delayed with no explanation
Pros: On time, great cabin crew
Cons: Q400 is cramped, noisy and awful overhead storage
Pros: Boarding was good and fast
Cons: The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie
Pros: The AC flight between Vancouver —> Toronto seems much more organized than Toronto —> Vancouver. Flight departed on time and staff handled boarding more smoothly.
Cons: Only one drink served on a 4.5 hour flight, I am so thirsty. AC has some of the smallest seats around also.
Pros: On time, crew was cheery!
Cons: Flight was delayed. Connecting gate was on the other side of the airport. We were running from one side of the airport to another. They should have provided a shuttle service for all of those passengers.
Pros: 3-3-3 layout in economy on the United 777 I was on meant I wasn't cramped for space. WiFi worked well for a significant amount of the time I used it.
Cons: Food was typical economy class fare.
Pros: Seat not confortable
Cons: Get newer planes with better functional amenities
Cons: Overbooked, no room for carry-on luggage
Pros: All was planned, no surprises, on time and no hassles
Cons: Keep it as it is. No need to fix what is not broken. Just reduce the very expensive prices that Brussels Airlines charge for its economy class tickets
Pros: Good entertainment options
Cons: two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned
Cons: After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication.
Pros: The food was amazing
Cons: The seats in coach are incredible small and the seats reclines way to far.
Pros: easy trip.Good deal for the price
Cons: no entertainment on board. Had to download app beforehand
Pros: The crew
Cons: Too slow
Pros: After reading some very negative reviews I had low expectations. However, the service was excellent, flight attendants were friendly, flight arrived early. No complaints and would definitely fly Condor again in the future.
Cons: There wasn't a lot of legroom but I don't require a lot so it wasn't too bad for me.
Pros: Check in was good
Cons: Long wait to board plane
Pros: I expect an efficient and dependable, clean and simple, no frills flight and I got it
Pros: The crew was excellent and the seat room is generous compared to some Canadian airlines.
Cons: Can't comment on the food as none was paid for
Cons: Flight late, flight attendants skipped ovee
Pros: Friendly staff
Pros: The crew was efficient, professional and friendly. Our connecting flight was late but they got everybody on board and ready efficiently.
Cons: Our checked luggage did not get on our flight so we arrived in Oslo without it. The free on board wifi did not work.
Cons: The attendants kept bumping the seats when they walked by.
Pros: Everything! I never knew Finnair was such a great airline.
Cons: Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better.
Pros: Liked the upgrade seat
Cons: Food was aweful both the dinner and the breakfast the following morning .
Pros: There wasn’t much to like. One of the crew members stood out by being helpful; his colleagues were bureaucratic and disengaged.
Cons: This was a BA flight. Food in T3 in toronto was a disgrace, and the whole lounge experience was poor. The sleeping arrangements in business class had no privacy; the food onboard was mediocre. The Air CANADA flight on the same route is far better in every respect.
Pros: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.
Cons: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.
Pros: everything was good
Cons: Needed a bit more food :)
Pros: Flight was more spacious on the way back to Boston
Pros: Not much
Cons: A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!
Cons: I fee cheated because it is the first time that I have. to pay for luggage. In their website it states that the basic fare allows in check-in bag. They said to me that there are different categories of basic fare, which is not disclosed in their website. Additionally any seat change cost
Cons: Do not sell flight you are not able to manage. Shame
Pros: Very friendly crew, nice plane
Cons: Very expensive extras like seats and luggage
Cons: Two cancelled flights and one 4 hour delayed departure
Pros: Seats not good option of games very poor. No drinks no wifi. No phone service at all from entering the plain. Was on the ground before take off for 2 hours with no phone service no internet service . I will never use or recumbent this airlines
Pros: Very little
Cons: This is a budget airline, but the slightly lower cost doesn’t compensate for the rude staff, chaotic experience and general misery of taking a red eye flight with Norweigan. Throughout the night, the lights were switched on and off, announcements were made and the crew to sell us stuff. Crew refused to serve water to passengers unless you were prepared to argue with them. Avoid!
Pros: The bulkhead seats were great. Lots of room. Would love to come home with those
Cons: The boarding process was a bit helper skeleton. Really could not understand the woman announcing
Cons: Check in took forever. You had to first weigh your bag and we’re charged for 1Kilo over 65.00. You had to stand in lines that took longer than they should’ve been. First to check in bag and then another one to pay.
Cons: British Airways did not correctly issue ticket to American Airlines and we have to wait another day before departure. Resulted in my loss of monies on various reservations
Pros: I did not
Pros: Friendly crew
Cons: Food was terrible. Aircraft not clean. Almost 2hrs delay.
Cons: Food needs improvement, crew was a bit rude
Pros: It went well . No problems.
Pros: Crew was attentive.
Cons: Tiny, uncomfortable seats with warn cushions.
Pros: Not much to be honest. Which is a shame because I usually love the service from Virgin Atlantic.
Cons: The TV system needed replacing. The controller was broken and the sound was terrible. Made my flight longer than needed.
Pros: That I arrived safely; )
Cons: So little space
Cons: They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone
Pros: Aircraft took off and landed properly.
Cons: Minimal to no food on the flight, plus size passenger next to me took up her seat and part of mine. No power outlets, no wifi, knees hit seat pocked in front me - basically it was like time travel, only I'm sure a stage coach was more comfortable.
Pros: Service is awesome. Food is great.
Cons: People with short connection are affected by the 15 to 25 minutes delay.
Cons: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.
Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Pros: The crew
Cons: Seat comfort
Pros: Friendly crew
Cons: Can’t think of anything
Cons: Seven hours before my flight, I got an email from British Airways saying my flight was cancelled and I had been rebooked on a flight the next day. I called them immediately and was told the flight was cancelled because of inclement weather on the route. I checked the national weather advisory and saw no such weather alert. The service rep at BA told me there was "absolutely nothing" she could do, at which point I asked for a manager. I waited for almost 30 minutes, and once the manager came on I was put on a flight that same night, on a different airline. If I hadn't pushed back and demanded a more reasonable accommodation, they would have done nothing to right their wrong. For this reason I am extremely unhappy with my experience with British Airways.
Pros: Food was OK Pilot was great and took time to explain everything. Helpful and necessary.
Cons: Two hour delay
Pros: The crew provided the best service I think I’ve ever gotten on a flight. Attentive and friendly!
Pros: lost baggage is impossible to gather info concerning it's status. No one can tell me when it will be delivered. We are beyond 24 hrs with no update or help.
Cons: Crew was polite
Pros: The crew did their best to maintain morale.
Cons: Considering this flight was delayed two and three quarters of an hour, and as we remained on board with no refreshments offered except a small glass of water during this time, it was not a pleasant experience.
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