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Good to know

Low season

March

High season

July

Cheapest flight

$239

Average price round-trip

$1,048

Good deal round-trip

$220

Good deal one-way

$422
Best time to beat the crowds with an average 5% drop in price.
Most popular time to fly with an average 19% increase in price.
Flight from New York John F Kennedy Intl to Sarajevo Butmir
(avg. price over the last 2 weeks)
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Top 5 airlines serving New York to Sarajevo Butmir

Scores according to KAYAK customer reviews
8.0
SWISSOverall score based on 8935 reviews
8.2Boarding
7.8Comfort
8.6Crew
7.7Entertainment
7.9Food
Airline reviews
Cons: "The seats are small with very little leg room"
Read more about SWISS
Cons: "The seats are small with very little leg room"
Pros: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Cons: "Email updates before flight! Not a single email sent!!"
Pros: "The crew was amazing"
Pros: "Food"
Cons: "Seat confort"
Cons: "nothing"
Pros: "Flight share with another airline so we couldn’t book our seats in advance."
Cons: "Space is cramped. Very professional and courteous crew."
Pros: "Professional, friendly service in every respect."
Cons: "Economy is profoundly uncomfortable -- as with all its competitors."
Pros: "Fast flight. Good service from luggage checking to landing."
Cons: "Way too spicy beef chili. Confined space on airbus."
Cons: "Seat would not recline. Long fight cramped 27B"
Pros: "The service and the crew were fine"
Cons: "Seats are too small and terribly uncomfortable on such long flights."
Pros: "The best thing is that they’re always on time"
Cons: "The seats are way too cramped"
Pros: "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"
Cons: "The flat bed is narrow and VERY hard."
Pros: "Everything! Very professional, great food"
Pros: "Seats a bit tight"
Cons: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Pros: "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."
Pros: "Flight crew were great"
Cons: "In flight entertainment was Byzantine"
Pros: "All staff of Swiss made you feel important."
Cons: "Everything was fine"
Pros: "It was nice because plane was half empty so had quicker attention from stewards - everything was good."
Pros: "Nothing."
Cons: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."
Cons: "The headset outlet is still the old one, so you can't use your own ."
Pros: "Swiss being swiss, great service and food was quite nice."
Cons: "Airplane felt old, entertainment system is small and outdated."
Cons: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."
Pros: "Nice staff"
Cons: "Waiting in line in NYC for take off was about 50 minutes. Small seat space with annoying passengers who watch movies all night with bright screens or push and press my seat all the time. Earplug is uncomfortable, breakfast is plain, hot chocolate is horrible. It was a full flight and we even lost my daughter's cardigan."
Pros: "Loved the crew and movie options, the hydrating must in the bathroom was awesome!"
Cons: "I wish the seats were more comfortable"
Pros: "Good food, friendly staff"
Pros: "The crew was very attentive and friendly"
Cons: "The legroom was good but the seats were very narrow causing larger people to overlap the armrests"
Cons: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Cons: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Pros: "All good"
Cons: "I had a lot damaged luggage!"
Cons: "There is little that can be done to make a long haul flight comfortable when a baby is screaming and crying for it's entire duration. Its behaviour cannot be helped. But it certainly didn't make the flight comfortable, nor did the young child kicking incessantly at the back of my and my daughter's seats. This could have occurred on any flight, but it didn't contribute to having a positive experience on this one. The flight attendant serving breakfast completely ignored that fact that I was awake and strolled past without asking if I would like anything as meals were being served. I informed another flight attendant that we hadn't been offered breakfast and she was able to provide us with meals. Besides this the cabin crew were courteous and pleasant. I've flown with Swiss on other occasions and have had better experiences. I'd like to think this was just a one off and not representative of the level of service that Swiss normally provides."
Pros: "Spacious and good food"
Cons: "The plane was old and the bathroom was really dirty"
Pros: "The crew was lovely."
Cons: "The seats were very cramped."
Cons: "Everything"
Cons: "Narrow feeling seat"
Pros: "Boarding / deplaning process, well maintained aircraft, good food. Fair price."
Cons: "Cramped seating."
Cons: "The flight was overbooked, boarding took forever."
Pros: "No delays at all. Couldn't ask for more."
Cons: "Screaming babies."
Pros: "Very efficient airline; all goes smoothly"
Cons: "Paid for preferred seating but legroom was still very bad. I'm small but the legroom was cramped"
Pros: "Food was good and flight crew was very kind and helpful!"
Pros: "Doing a fantastic job keep on"
Cons: "Everything"
Cons: "My name wasn't on the flight. I lost my seat."
Pros: "Crew"
Cons: "Waiting so long in the security check line. Food could be better."
Pros: "Quick and courteous service"
Pros: "It's Swiss!"
Cons: "All the confirmation emails I received for this ticket purchase included erroneous instructions on who to contact for help with my seating assignments. All communication pointed me to Swiss website. Even after creating an account in Swiss I was unable to get or buy better seats. I called the site where I bought the tickets for help- they clearly lied to me. I was told that they had reserved an isle (they could not sell me an upgrade- I would have gladly paid for a seat up front), but when I arrived at the Swiss counter in NY my seat assignment was middle/middle. I was unable to reach Swiss phone reps due to limited hours of service. I did Post on the Swiss Face Book site as per Swiss air website instructions. I also emailed social support help- I received no reply. gate agents were helpful with the first leg, but had no ability to help with the second - sent me to Geneva hopeful I could be helped there."
Pros: "Your crew was excellent and attentive. Nice difference from most US domestic airlines"
Pros: "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."
Cons: "Crew was not helpful at all, didn’t even bother to come when asked for help"
Pros: "Good attention to detail."
Cons: "Seat controls panels need updating. Are also dirty."
Cons: "Maby beter orhanisarion to printimg thicket fot baggess"
Pros: "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
Cons: "Turkish airlines really needs to train crew in how to behave under difficult circumstances"
Pros: "Crew was fine. Food and entertainment was awful. The wheelchair assisted transfer during layover was horrendous."
Cons: "The wheelchair assist transfer between planes at Istanbul was atrocious."
Cons: "Food is not great and the flight was delayed by an hour"
Cons: "Turkish airlines broke my luggage. Made inquiry online, have not hurt from them."
Pros: "Crew was exceptional. Very polite and helpful. Flight was on time."
Cons: "Food is not that great. They served a beef dish as the second meal without a non-meat alternative. Seats are pretty tight and the movie selection was not that great, although they offered dozens of options so it could just be my taste in movies."
Pros: "Very nice love it"
Cons: "Very nice and love"
Pros: "Hostes are great"
Pros: "Crew was outstanding. Plane was spotless. No nonsense and lots of nice people working for the airlines."
Cons: "What is the point of paying business if you don't get the extras... No priority boarding, fighting for luggage overhead room, economy customers running to the front not allowing for comfortable disembarking of business class customers .. Just not what you would expect from business class."
Pros: "crew and service are great."
Cons: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Pros: "Everything was good... nice and neat crew, airplane clean and comfortable, good service food was good."
Cons: "The bathrooms are way and far back... and we are not allow to use Business Class."
Pros: "Long time n not in time Food is not enough quality n quantity for health"
Cons: "Must change catering n in time , Staff working in the airport is not pro enough"
Pros: "The puntuality funny information video."
Cons: "-"
Cons: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
Cons: "Older plane, uncomfortable seats, no individual entertainment systems. Long boarding without a lot of staff facilitating extra coat/overhead luggage storage because of winter, then we sat on tarmac for two hours because they missed their slot to take-off."
Pros: "excellent service."
Cons: "internet should be free."
Cons: "Movies didn't work well"
Cons: "Customer service"
Pros: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Cons: "Eight hours waiting for a connecting flight at Istanbul airport."
Cons: "Turkish airlines used to be airline offering good food, now you only get sendwich"
Pros: "(see above)"
Cons: "(see above)"
Cons: "The flight arrived late and Tipton Long to depart."
Pros: "Entertainment"
Cons: "Flight was delayed 2 hours before take off."
Pros: "The food was great and the service was very good."
Pros: "Staff at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Cons: "Nothing."
Pros: "Confortable, great food, great crew as normal."
Cons: "The crew normally would get five stars for being super friendly, but they seemed a bit more like staff on other airlines this time around."
Cons: "The 2 flights were delayed, I went to my work late Both bags were broken"
Cons: "After ordering Asian vegetarian meal, I got pasta. That was disappointing"
Cons: "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
Cons: "Seats could be a little more comfortable, not enough legroom."
Pros: "In flight entertainment was great. The crew were very courteous."
Cons: "It was so hot, nearly unbearable. Not sure why, maybe a one time thing, but definitely very irritating. The food was mediocre at best. As well, the tray of food kept sliding off the retractable table. Seats were pretty cramped."
Pros: "The food on Turkish is excellent, and it seems they come through every hour to offer water, coffee or tea between meals. The entertainment is also the best system, with the most options I have seen on any airline. And the seats are much more comfortable than most planes- the headrests bend so much, you can actually sleep without your head rolling off the headrest!"
Pros: "food is always good..crew too"
Cons: "why more spece in short hail flights then long haul??"
Cons: "Airline should advise during check in- especially on line check in there are no electronics on board. This caused significant delay and annoyance for about 100+ passengers"
Pros: "Everything"
Cons: "Nothing"
Pros: "Clean and computable plane, very good meals and quick handling for departure"
Cons: "Nothing !"
Pros: "Food, tv, service. Food is good quality and they serve a lot. Good drinks too."
Cons: "Not a lot of leg room in coach..but thats normal for most airplanes."
Pros: "Good food Good service very good entertainment"
Pros: "The food was good"
Cons: "The entertainment system did not work at all and I had to ask for a pillow and/or blanket several times, after over half an hour for someone to respond the first time."
Pros: "We flew a B777-300 on a 1 hour flight, a very interesting experience!"
Cons: "Boarding was not announced anywhere, it just started after people got up. Beware of this idiosyncrasy if traveling in Turkey. This has happened to me before."
Cons: "time was to long between planes"
Pros: "The staff were helpful, the food was it's usual high quality and it was possible to grab a a snack or drink during flight if you wanted one without bothering the flight crew"
Cons: "I found the announcements at the start of the flight a little annoying as they were timed to continually interrupt the films I'd chosen, but I prefer that to not being able to start a film while taxiing."
Cons: "Delay in receiving luggage ,"
Pros: "Nothing, other than the relief after it was over"
Cons: "I was moved 5 times on the plane, each time to accommodate a Muslim woman wanting to sit with female friends. After being pushed to the back, 10 minutes into the flight they moved one of the Muslim woman with crying baby, non stop crying from the check in until landing, to the back across from me. Same woman made me move to sit with friends. Staff had no ear plugs."
Pros: "Turkish airlines is very accommodating and even fed us on this short flight."
Cons: "They tend to generally don't keep their planes very cool and it gets a bit stuffy at times. In economy class, not much leg room as with most of the planes these days."
Pros: "All"
Pros: "Stewards dis perfect job"
Pros: "Crew, seat"
Pros: "Plane was clean. Staff helpful"
Cons: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("
Cons: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Pros: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Cons: "flight was delayed, 2nd Austtian flight delayed in the same day"
Cons: "na"
Cons: "The crew dropped the bottle to the head of my son."
Cons: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Pros: "Service, yr air hostesses are so polite."
Cons: "Food was too little for dinner and breakfast both"
Cons: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Pros: "From start to finish there were no hiccups. It was a pleasant journey."
Pros: "Everything was awesome best flight i had in my life."
Cons: "Nothing"
Cons: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Pros: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Cons: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Pros: "The flight was short and got us there"
Cons: "This was not business service. The seats were uncomfortable, virtually no leg room."
Cons: "All good!"
Pros: "Crew were amazing"
Cons: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Cons: "Cancel it"
Cons: "muffin for breakfast ?"
Pros: "Everything was excellent"
Cons: "Service was bad"
Pros: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Pros: "Flight crew & overall experience was positive. Meal & entertainment were good."
Cons: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Pros: "Great airline, everything on time,exelent service, great staff, good food"
Cons: "Everything was fine"
Pros: "Flt was great - service was great"
Pros: "Flight was good and everything worked out perfectly."
Pros: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Cons: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Pros: "Very organized airline. Friendly staff."
Cons: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Cons: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Pros: "Got to destination safe and sound and was thankful for that!"
Cons: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."
Cons: "The flight was delayed but due to efforts of the pilot we were on time!"
Pros: "I will never travel with Austrian airlines again"
Cons: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Pros: "arrived early"
Pros: "they asked me if I wanted an upgrade to business class - nice"
Cons: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Pros: "On time, smooth flight."
Cons: "Boarding area cramped, all classes and rows boarded at same time."
Pros: "Plenty of leg room in economy. Will fly again."
Pros: "Flight crew was pleasant, calm, and efficient."
Pros: "Good movie selection on flight"
Cons: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Pros: "food was fine"
Cons: "to small seats"
Pros: "Service was spectacular. The United crew was awesome."
Pros: "Everything seemed all right"
Pros: "The entire experience was a joy. I was upgraded to business class and the difference was noticeable. I was comfortable and suffered no ill effects after. Much different that my trip home."
Cons: "There was nothing I didn't like"
Pros: "Crew is good as always."
Cons: "Uncertinty at boarding.Changing the time of take off several times and very slow boarding.Rough landing."
Pros: "Quick boarding, friendly staff"
Cons: "Flight was delayed"
Cons: "Seat was small and narrowed with no leg room at all Worst I've ever seen"
Pros: "Crew was nice, plane was new and clean, flight was safe with no issues"
Cons: "Plane was so small, I had a feeling I was on a low cost carrier in Europe. Even carry on couldn't fit above in the bins. This is very disappointing for an airline that used to be great. That plane was like the bottom level of the Titanic where people were squizzed in. Upon arrival in Vienna getting off the plane we had to take the stairs and the bus to the terminal - that's how small the plane was. Just awful."
Pros: "Overall the flight was better than most. The crew was friendly, competent and as attentive as coach allows these days. I appreciated the attendant who asked the man in front of me to put his seat back up during the meal. The little red pillows were great - big enough to be useful and comfortable. Although we chose not to watch a movie, we were impressed with the offerings. Comfort on a long flight in coach is a thing of the past but we knew that when we chose to fly that class."
Cons: "Most of the crew was great (hence the five star rating) and the flight in general was at least on a par with competitive airlines but we did have an unpleasant encounter with a young man who we were told was the purser. When my husband asked about what seemed to us like a very high level of security (including dogs on the gangway as we boarded the plane), this young man replied in a very condescending manner,"It's America. You tell me". Well, we are Americans, not always in agreement with our country's actions and attitudes, but that comment was needlessly dismissive and hostile."
Pros: "Great plane good price for plane ticket."
Pros: "Everything was very good with an exception of being very tight space wise"
Cons: "no leg room, tight rows"
Pros: "Seats very comfortable"
Cons: "Nothing"
Cons: "This Lufthansa flight was operated by United Airlines. Coach seating was uncomfortable after a couple hours despite moving around regularly."
Pros: "The flight crew & the flight itself was great."
Cons: "The flight was delayed by 4 hours. Not only did I miss my connecting flight, but I also missed my rescheduled flight. I had to wait another 7 hours in the airport waiting for a flight. And due to this I missed an important meeting."
Cons: "Late, missed connection"
Pros: "Great crew, food, entertainment and drinks."
Cons: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."
Cons: "On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed."
Pros: "Nice comfortable flight"
Cons: "misspellt my name!"
Cons: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Pros: "This space intentionally left blank"
Cons: "For starters, they sat my 12 year old daughter 6 rows away and both of us in center seats so no one would switch with us. Mid flight, my daughter asked to switch with me since the guy next to her kept asking personal questions and was making her uncomfortable. Second, the in flight entertainment did not work. Third, I had pre-ordered a diabetic meal, they “think they may have given it to someone else.” Fourth, one hour delay making for a tight connection. And finally... they lost my suitcase. Should arrive in a few days."
Pros: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
Pros: "Clean, modern place. Professional staff."
Cons: "Crew at Newark airport unpleasant and dismissive."
Pros: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Cons: "Very uncomfortable seats, minimal leg room, mediocre food."
Cons: "The old airplane, small seats."
Pros: "Screen monitor and flight map"
Cons: "Flight was delayed and it was kinda cramped"
Pros: "Had a row to myself coming and going."
Cons: "Missed transfer, despite assurance before takeoff."
Cons: "Pathetic food, and really rude crew by the standards of an international flight."
Pros: "Professionalism of the crew"
Cons: "tight sits"
Pros: "Exenent.."
Cons: "nothing"
Cons: "Nothing. Great flight great crew."
Pros: "Clean plan, attentive attendants, flight was delayed 15 minutes but notified us promptly."
Cons: "Boarding was an unorganized free-for-all"
Pros: "Seat comfort, easy of boarding."
Cons: "nothing."
Pros: "Hasn't happened. Still waiting."
Pros: "Baggage handling, efficiency overall"
Cons: "Small legroom in economy"
Pros: "Very professional crew !!"
Cons: "Nothing to write ."
Pros: "The crew/ service was great & clean bathrooms on the flight"
Cons: "Terrible food quality. Zero leg space. The Newark terminal is ancient & fire alarm went off for over 20min before boarding."
Pros: "Great crew, service was excellent"
Pros: "The convenience of an early arrival time in Frankfurt to catch another connecting flight to my final destination"
Cons: "Lufthansa was GROSSLY late to depart,for no apparent reason, causing me to miss my connection! Lufthansa then arranged for the cheapest and LATEST flight available as an alternate connection causing me to miss a very important family event.. Very disappointed.."
Pros: "Good flight"
Pros: "Service, comfort, movie selections"
Cons: "Entertainment center was not working properly. Had to be rebooted twice."
Pros: "I loved the choice of movies"
Cons: "Lack of space"
Pros: "Unusually rough and crowded flight though that is hardly the fault of the airline."
Cons: "In economy class, there should either be adequate room for average sizes people at the least or seats should NOT be allowed to tilt back."
Cons: "i missed this connection was put on a united flight and was bumped down from business to economy. no apologies, no effort whatsoever to make up"
Cons: "N/A because we missed the flight."
Cons: "Did not take this flight due to delay missed my connection by 15 mins... Rescheduling was easy but flight was not convenant"
Pros: "Such a nice plane. So clean and new and professional staff."
Cons: "Boarding a little disorganized. But it was the airports fault I think."
Pros: "Friendly service"
Cons: "Crowded and salmon sandwhich was most unplesent, to all 3 in my familly"
Pros: "The crew was wonderful and very accommodating. We were also very impressed by the plane itself. The seating was the most comfortable either of us has experienced on an overseas flight."
Cons: "Good for entertainment but the headphone insert in my particular seat would only play through one ear. Not a headphone issue, they worked fine in another screen. Inconvenient for a long flight."
Pros: "Crew and entertainment"
Cons: "Earphones didn't work and space was very tight and I'm short. It was very uncomfortable."
Cons: "Cramped"
Cons: "Breakfast was just a roll. I would have preferred eggs."
Pros: "We arrived in London ahead of time. We go to Newark ahead of time"
Cons: "The food"
Pros: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."
Pros: "we were treated like royalty"
Pros: "Professional and courteous flight attendants."
Cons: "Seats have too little legroom. Even pushed to back in seat, my knees pushed seat in front of me. Not on person seemed to watch entertainment, because of the program you have to sign up for. Seems like basic tv or so could be free, even if there is charge for movies."
Pros: "Great flight"
Cons: "missed the connecting flight"
Pros: "Legroom"
Cons: "Duty free choice onboard"
Cons: "The entertainment system didn’t work at all the whole long haul flight"
Pros: "Crew were polite, friendly and attentive."
Cons: "Better food, bigger dessert"
Pros: "Being on time, clean airplain"
Pros: "Service excellent"
Cons: "Late flight"
Pros: "The aircraft."
Cons: "First and last time on LOT!Boarding and flight crew rude, unhelpful. Flight late, no communication, no info at the gate. No standard communication, no info from the pilot during the flight. When the crew spoke in english or polish it was unclear. No help no info with connecting flight, missed it!"
Cons: "Sound control on the entertainment console was a bit wonky. Nothing major, just enough to be annoying until I figured the details."
Pros: "Crew was amazing.Seats are comfortable.Clean aircraft.Friendly service."
Pros: "Crew were Great."
Cons: "Warsaw airport repeats Security screening. Redundant, I don’t know all the international airports, but I know there are others who don’t do this."
Pros: "Available seats"
Cons: "Didn’t like food and they didn’t give the ear set- glad I got my own"
Cons: "one hour delete,missed connecting flight,arrived in Katowice 3 hours late,missed transportation to Ostrava."
Pros: "I love Dreamliner windows"
Cons: "Flight was delayed"
Cons: "The boarding and flight were late"
Pros: "like the team .drinks.food.the gift . confort .place .slept very good . thank you very much for service"
Cons: "Was delayed. A huge guy was sitting next to me and taking the space."
Pros: "Legroom, Prompt arrival."
Cons: "The entertainment screen did not work well; I could not use it at all. That is very bad on a long flight."
Pros: "Food was ok"
Cons: "Horrible, lazy staff with attitude. Extremely uncomfortable seats, not working TVs , poor choice"
Cons: "Ear bud connector was broken"
Cons: "Passenger next to me was too large and encroached on my limited space Stewards did not respond to light or request for drinks until I went to the back of plane Staff was curteous"
Cons: ""beds" not as comfortable as British Air, Qantas or Air NZ, which are all we have to compare it to Grasp of English of crew not great. Choices of menu in Business limited, especially for those not eating pork or beef (again,not our experience on the above mentioned airlines) The requested vegetarian meal was the same for both dinner and breakfast, and consisted of the same plain cooked vegetables and fresh fruits only"
Pros: "The crew on board we nice and friendly"
Cons: "Had to checkin my carry-on that i take everywhere on domestic flights. Limit was 8kg!!!!! Flight was delayed due late plane arrival and inefficient boarding process."
Cons: "Connecting flight in Warsaw was horrible. Warsaw airport is not prepared to help people that have little (1 hour) time to catch other flights. It's a nightmare."
Pros: "good"
Pros: "My flight was pretty comfortable. I had heard so many negative things about LOT Airlines, but I loved the cabin crew who were extremely courteous, and the food served was pretty good (dinner and breakfast since it was an overnight flight). The entertainment was pretty good as well; they even had some Oscar nominations like Dunkirk and Shape of Water available to watch. Overall, I was very pleased with my flight experience."
Cons: "The only thing that I was not a fan of, but which didn't bother me that much/didn't affect me that much, was that we departed from JFK in NYC *an hour late* because we boarded so late. For some people, this caused an issue with their connection in Warsaw, but for me, I luckily had a four hour layover. Still, an hour is pretty bad in terms of departure."
Pros: "Quick and good service"
Pros: "Speed of fly"
Cons: "a hard seat"
Pros: "the flight attendants were very nice."
Cons: "the fact that my carry on bag was broken when we landed in Poland and no one from the staff took even a second to guide us about what can we do about it. the entertainment system was not good at all and the movie section was poor. our flight from TLV to Poland was canceled and they didn't know about it until 4 hours before the flight!!! Not sure I will fly with this airline again in the future."
Cons: "I didn't like that there was no Wifi, the seats were a bit small, and the connecting flight to moscow was only about 40 mins from the arrival, and we were delayed and I missed my connection. They should not plan connections this close."
Pros: "Flight on time, comfortable, accommodating service, good food."
Pros: "I book this flight months in advance and got a really good deal. Everything was really good, crew was pleasant food was pretty good, which is rare in the air. Airplane was clean and the bathrooms dint stink. Entertainment was very good, loved it that I could find good Russian comedies. Seats were really comfy, I slept for the first time in a plane. Really recommend this airlines"
Cons: "the crew wasn't so nice and helpful"
Cons: "entertainment didnt work tray tables broken"
Cons: "My bag didn't arrive in Warsaw. I asked the LOT representative at JFK to verify that my bag was on the flight between NYC and Warsaw. She said that it was, but it wasn't there when I arrived"
Pros: "boarding hour late all other ok."
Cons: "everything ok"
Cons: "I'm still on this roller coaster! Initial flight delayed 3 hrs. Missed connection in Warsaw. Got on another flight with its own connection Munich then Sofia and about to miss that connection too because this flight is also delayed for no reason. Lot app doesn't work. Customer service is horrificly slow and their phone number had me on hold for over 40 min after which dropped my call"
Cons: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Cons: "Kosher food wasn't good, seat's where not comfortable"
Pros: "Excellent flight"
Pros: "Practically nothing"
Cons: "The flight was late and we missed our connecting flight delaying our trip."
Cons: "I had a 16 hour layover, which started as as 4 hour layover. Then the airline lost my baggage that I got after 4 day. Never flying with them again."
Cons: "After spending almost $1,400 on my ticket to Poland, the last thing I would expect for such a long trip would be a broken seat that didn't recline. Being 6'7"in height and having the seat in front of me reclined I had to sit crouched for over 9hrs.When I informed the stewardess, not much concern was given and the alternative offered was worse because it was a middle seat with less space knowing that there were available seats in premium class. No effort was made to accommodate me knowing that the trip was long and sitting with my legs crouched could cause a health issue. A working seat is not a luxury, it's basic equipment that you expect to be functional not broken."
Pros: "787 is a great plane."
Cons: "No headsets were provided to the passengers for listening to movies. (Had to use my own.) Terrible that they charge you for advance seat flight choice."
Pros: "Cute flight attendant guy !☺️"
Cons: "Crying children every time. Took forever to take off because the wing was hit by lightning apparently ."
Pros: "The staff at Polish airline was great, very kind and helpfull!"
Pros: "New airplane with excellent crew. Busies class was very good."
Pros: "Check in fast and friendly. Arrivals on time. Service more professional than Lufthansa.There"
Cons: "There is nothing wrong to mention."
Pros: "Not much."
Cons: "Food teriblle, brakfast sundwich was just not edible... At the end of flight they just run out of the botled water..!!!! Economy class sitting in "dreamliner" are so bad it does need any further comments."
Pros: "The plains are new and modern. Seats are comfortable."
Cons: "Boarding was just degrading . Boarding crew was unable to handle the passengers. Everyone just rushed for the plain regardless of seating order. Total chaos."
Pros: "every thing was good"

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Flights to Sarajevo

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Sarajevo (SJJ)Bosnia and Herzegovina

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Sarajevo - New York

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