On time! There were plenty of airport employees who were able to keep us moving in the right direction. The crew on the plane were professional.
I continue to be satisfied with Delta’s excellent service out of LGA. The digit id works well and gets me through security in no time. Whenever possible, I choose Delta.
Was revoked with Jet Blue due to delay from Kenya Air
WiFi didn’t work. Flight delayed 3 hours Crew members were illiterate Seat lean back did not work.
My flight yesterday evening was delayed 3.5 hours with no water or food service. Poor experience
Transparency from pilots, quick boarding and exiting the plane, staff greeted to each and everyone,
WiFi didn’t work most of the time. The usb chargers would work only occasionally for 5 mins and wouldn’t charge after that. Had to keep trying repeatedly at each of the seats in the row.
The crew bent over backwards to thank us for flying and make us comfortable. The food service was quick and efficient. The Captain communicated and said goodbye and thank you as we departed. They really stood out!
Flight delayed. Air broken. Cabin was hot enough to pass out. Delta shuttle’s becoming worse and worse.
my mom urmila patel needed a wheelchair which was not available on the curbside. she needed to walk almost 50 meters inside (at the risk of falling) and then had to wait in line to get a wheelchair (this is not ok). Once obtained she had to seat in it for 30-45 minutes for someone to take her in thru the checkin process (which was fairly smooth and easy). the lady who helped her with her checkin process was very courteous and helpful
I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.
Everything is good except the seats are tightened no rooms for the legs,
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still have not received it
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Everything was the best it could be. Crew found me with pre- ordered food. Excellent experience!
Improve the food offerings and cabin seating. My wife would prefer to fly another airline, even with a connection for a more comfortable trip. A 737-8 should not be scheduled for a 6 hour segment, which turned into 7.5 hours due to the origin ground delay.
As I wrote earlier, poor planning and/or communication. At least twice, we were told that we would be boarding in less than ten minutes, only to have the flight again delayed at least another hour.
Cree was organized and pleasant. Plane had good seating but as it’s a shuttle toilets hadn’t been thoroughly cleaned (eg. bins too full)
All good flight was 35 minutes early when arriving in Edinburgh
Flight left on time, arrived early, pleasant staff provided water, coffee, etc. access to bathrooms was reasonable and were well maintained. blankets were available, lots of entertainment options. LUGGAGE SERVICE WAS GREAT. I got my one checked bag quickly and was able to make a bus connection for a 2 hour bus ride saving me from waiting another 1.5 hours.
They promise free wi-fi prior to boarding and then once on board you are informed you have to purchase wifi even after being a mileagePlus member.
Both our flights were delayed. Almost didn’t get in the second flight. Staff was rude to the bone.
Everything went well except the turbulence what no one have a control of but pilot and crew handled very good!
Flight on time. Excellent service in Premium Economy. Great food served and cleaned up promptly. Unfortunately the climate control was malfunctioning and it was very cold and felt a bit like camping. Cold helps with sleep though so not complaining too much. Slept well. It asks to rate "entertainment". I do not like any IFE, don't shove a big screen in my face—I have my own phone if I want it. So this will always get low ratings.
The crew was excellent. The food was not good. I have taken many international flights and the meal was not good by comparison.
The crew was excellent. What I did not enjoy was the food. I have taken many international flights and this was on the low end. Otherwise the trip was fine.
Seats were the most uncomfortable seats i ever experienced on a flight to Europe from Boston. It was a waist of money in buying premium seats for top dollars. I want my money back for what i paid extra for my seats. Awful conditions!
Boarding felt a little chaotic as everyone was waiting around the gate. Food was great, service was good.
Flight attendants in business class were rather indifferent While in second leg operated by Portugalia TAP subsidiary were outstanfy
Didn't make announcements during boarding, flight attendant seemed annoyed when I asked for water. Too many hours between flights. Confusing check in at the Lisbon airport.
The chicken was so dry it was impossible to eat. No substitute was offered. The port to charge my phone was broken and all I got was a shrug from the crew. The entertainment system was glitchy and subtitles didn’t load. Crew seemed fully uninterested and unfriendly.
The flight crew were absolute rock stars. When they came to the gate they looked like royalty, so chic. They also were extremely kind. Food was good and I loved the lack of plastic waste. The flight was lovely and smooth.
We were unable to check in due to technical problems on TAP’s end. The flight was delayed forty minutes with no reason given. We received timely notice of the flight delay. We were also notified of a gate change. The new gate was at a different terminal. When we got to the new terminal, we learned that we had to go back to the old terminal first to check in. This information should have been included along with the gate change notification. Also unexplained, the steward skipped us when offering breakfast.
It poured rain, our luggage was sitting out in it uncovered on the transport cart while our plane was delayed! Nice business class plane for short flight to Lisbon, but more delay & rain in Lisbon, with terrible Business class seat with no entertainment & cold food on longer flight to London…ALL LUGGAGE AND CLOTHES INSIDE THEM WERE SOAKED THROUGH!!! Could only try with hair dryer to get some drying before quick turn round to train trip.
Didn’t like having to pay fir food and bring extremely delayed in departure. We waited at the gate and on the plane for about 2 hours which made the 8 hour flight even longer. The meal service wasn’t for 4 hours and we were so hungry that we ate everything even though id was not great. They were polite but we were not happy with the clientele, who were coughing a lot and seemed entitled with many crying children. I am not anti children, I have a lot of my own but I don’t think it is good to subject them snd others to such a ling flight when they are ill.
The French bee web site kept telling me my luggage was free when trying to attempt to buy it 48 hours in advance. When i check in the price is now double and the site said because I didn’t pay for the luggage. Very disappointing when explaining that to their customer service and showing screen shots where there site said it was free therefore not allowing me to pre purchase. Seems scammy and I was surprised after showing them the screen shots they did not reimburse me for the double charge. I would have gladly paid $70 but 140 was insane seeing how I did everything I was supposed to and their site was at fault.
Excellent-boarding was quick and efficient, plenty of room in board. Friendly crew
Best price around. The food has gotten worse,,,might actually be better to board with one's own food... On time, professional staff at airport and on board.
I received an email and text message from French Bee less than 24 hours prior to my flight that there was a flight change. That flight change indicated that my flight had already left yet the message went out just under an hour before the new departure time. When calling French Bee staff (located in Texas so open at central time) they only said “sorry for the inconvenience “ and never offered or supplied information about a rebooking or what took place even when asked. They had a very blasé attitude about the entire situation. I had to buy a ticket on another airline because I was not told what was going on! A ticket to fly internationally on the same day!!!$$$$$$ so disappointing
The seating on my French Bee flight was exceedingly uncomfortable, resulting in significant discomfort. I experienced considerable pain in both my back and feet throughout the journey. food I would rate it below 0. Crew are professional. And most importantly we arrived safe.
Check in was in time. No free food. Not even water. Was asked to pay for water. Disgusting!
I know this is a stripped down airline but I didn’t expect it to be so difficult to avoid the “up charges.” I was naive when planning and checking in for my flight to Paris from Newark and they got me on the outrageous $90 in cabin carry on bag charge at the gate. But on my return flight I did everything possible to pay in advance (you have a short window to do this 48 hours before the flight departure) for that same in cabin bag so the charge would be $45 instead. It was not to be. In spite of a confirmation email that they had “added a service “ and the $45 carry on bag was accounted for, my boarding pass did not reflect that and I was charged the full amount at the gate. It adds insult to injury that the French Bee staff is gleeful when they are successfully working this nefarious up charging scam. They couldn’t care less about their customers. Very disappointed with this airline and will not be flying French Bee anytime in the future. Do NOT recommend.
Economy seats are too tight for a long haul flight. The meal was surprisingly good, though it was surprising to learn that even coffee and tea were extra pay. They also don’t distribute water regularly.
Overall impression - very bad. There is not even free water on the plane and the seats are so uncomfortable that after 7.5 hours of flight my back was just falling apart. Never pay extra for "Private" seats. It's just that part of the regular cabin is separated by curtains. This does not give any effect. Money for nothing.
