I was expecting to fly in a Japanese airline because that what I bought, very disappointed finding out the change of airline without any explanation.
Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.
Seats were extremely cramped even for economy. Food was atrocious. Crew was fine but no follow up, additional drinks offered etc. For a 14 hour flight I expected more.
Boarding was good. Inflight service was good. Alcoholic drinks could have been served free.
One of the best 14 hour flights I've ever had. Crew was friendly throughout which can be difficult on longer flights. The crew being kind and respectful is very important for me. Plane felt clean and I was able to get some well needed uninterrupted sleep. I put them slightly above Cathay Pacific as far as cleanliness the only down side was a lack of entertainment selections, but hey I am an American taking a trip on a Japanese airline so I cannot complain. Thank you ANA and the Tokyo airport all very friendly. Will see you soon
This was the best airline I’ve ever taken. The staff are amazing. The food was great. The pilot was phenomenal. I would highly recommend this airline.
Crew went out of their way for me, not often
Chair was broken. Crew was awesome. Food was eh. Dinner food not so good the sandwich was good ( for airplane food) headphones hurt my ears. It’s hard because no one has plug in earphones
ANA crews are superb, very responsive and caring. Boarding was smooth and so as the landing. Great flights we had with ANA.
The crew was so accommodating. If I asked for extra snack they gave it to me. In economy the seats were wide and plenty of legroom. The backrest should have reclined a little more. Instead it barely moved. The footrest was helpful. Overall, my experience was good and I would recommend ANA as an alternative to other oversees low-cost airlines.
Clean modern comfortable. Food could have been better, I only ate breakfast I wish they wouldn’t wake sleeping passengers who would rather sleep through dinner. No tea or coffee for breakfast
I had ordered vegetarian food. What I was presented was extremely dissatisfying and not up to the mark. I pretty much did not eat entire 19 hours. For.an airline voted as best in business, it was extremely disappointing. Seats were not comfortable to sleep. Entertainment system didn’t have much choice. WiFi didn’t work for more than half the time. Cabin crew were also difficult to understand. A bit of diversity like Emirates crew would go a long way.
I wish there was a little more leg room between the seats. The recline was good and seats overall were comfortable. I also didn’t like the 2-4-2 configuration.
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
Crew and service was excellent, but passengers should be offered a welcome drink before take off which did not happen. Food was very good. Unfortunately the lie-flat bed in business class was one of the most uncomfortable I have experienced. The configuration forces you to sleep with your legs at an angle instead of in a straight line, plus there is very little padding on the bed so it wasn't possible to sleep for more than 2-3 hours on an 18 hour flight. For what the airlines charges for a business class ticket their hard product leaves a lot to be desired.
Awesome! Was impressed with the hospitality and the thoughtful services. The cabin attendants were superb.
Crews were great but food not much selection just all tailored for Asian passengers.
The Premium economy class is not the same as some other airlines because there are no economy seats on these planes. Basically you’re getting an economy seat that’s a little wider. The seats are not that much more comfortable. The service and food experience is similar to economy class on other Asian airlines. There aren’t enough toilets for the entire plane therefore we are forced to share the business class toilets that are closed off with curtains.
It was a great flight Food was great Crew was spectacular
In general good, but the machine seems to be long in operation and some functions were restricted as e. g. Adjusting of seats.
Comfortable seats but I had a hard time with the reclining pull.
Reasonable fair, good service, in sum, I am very happy!
Seating was good in the economy with plenty of leg room. The seat cushions were a little firm though, especially for such a long flight. All meals were Korean as would be expected. The food was typical airline quality. Edible, but not something you would recommend to friends. Inflight entertainment was also all Korean but Korean tv and movies are made well and you can find something to watch. Just be prepared to read subtitles. Overall it was a good flight, especially for the price.
The person in front of me was rude. He may came from some communism countries and don’t care of other people. No common manner and sense between human being.
The staff were very friendly, and the flight was comfortable. That said, there was no option to specify dietary restrictions before the flight, so you may need to bring your own food. Also, there was no wifi available for the flight, though there is an in-flight entertainment console with many Korean-language shows and movies.
The legroom was great for a 5’11” person. The 11 hour direct flight had two meal services included in the ticket price which was less than other airline’s cost without food service (Canada air)from sfo to incheon. The airline is focused towards Korean nationals with the onboard entertainment selection of Korean movies but English subtitles were available. Overall premia air is a great option to fly from the US to Korea.
Plane and service were great. The entertainment is only for Koreans. Wish there were vegetarian options for food. All in all pleasantly surprised. Economy premium was quite good.
Great airline, but there was no English entertainment (movies or shows)
One of our luggage items was damaged during our flight to Newark from Incheon. Although our email communication was not responded to, when discussing the matter with the staff at the Newark checkin before our return flight to Incheon, we were provided with a free replacement luggage item. This customer service was, overall, very satisfactory.
Some favorite food ran out of service and I have to eat what was left available. Also I had to drink cold red wind! Why could not have been kept in room temperature?
They did not have free WIFI and I was not okay with that!
I initially boarded in a very comfortable and large plane and was told there was a mechanical issue with a waste receptacle. We sat on the plan for a good few hours, then were told we can deplane and that we would take off shortly. Delays continued and four hours later my flight was cancelled, and I had to quickly rebook another. The flight I rebooked was also delayed, and I when we boarded, I wound up on a small plane in a middle seat for the 6-hour journey and it was extremely uncomfortable. No issues with the staff in any way, just the overall experience of the delays, cancellations, and downgrade in comfort on such a long flight. It is significantly impactful on how you feel post travel and I was exhausted and sore from the experience.
Flight delayed and then cancelled (due to mechanical issues + weather). Poor communication. No one there to help with rebooking and accommodations for the night we had to stay in Newark. Our luggage was taken off the original flight and apparently left on the tarmac in the rain. Items were soaking rain. The following day, the flight was also delayed due to mechanical issues. The second year in a row that I had to sleep in an airport flying from Tokyo to Newark due to mechanical issues compounded by bad weather. Partly bad luck and partly just poor service.
Polaris seat is plush and conducive to sleep. Cabin crew was experienced, highly attentive and helpful when any need arose, such as finding a lost phone in the seat mechanism. Food was a disappointment, especially the Japanese items coming out of Newark all seemed a bit overcooked, though the empanada snacks served midway were a hit.
Staff on the plane was incredible. Check-in was very complicated with no staff to help at the airport. I was charged for a second bag even though my ticket says 2 bags are free
Our flight gor canceled and there was no one to help us but told us to scan the qr code and fill the forms on-line. Very poor service especially we are tourists traveling to Washington DC for the 1st time.
Flight was delayed 5 hours. Updates kept changing. Sears were extremely cramped. Very little leg room. Flight attendant was rushing through with drinks and hit me in the knee either the cart and didn’t apologize. They gave a 15 dollar voucher in airport which doesn’t buy. Much and it was so late that choices were limited.
I bought this ticket for my daughter. She had to pay for her carry on bag to be checked. My understanding is that transatlantic flights included carry on and personal item The nickeling and diming fo legacy carriers has stooped to an all time low. So sad.
It's fine but Newark to Nashville was too long
The flight was delayed because they closed several flight ways because of air shows, fire works, etc.
It was a problem because there was a delay where we sat before taking off from newark,then when landed in Toronto we sat on tarmac and they wouldn't let us out for a long period of time. When we finally were released to the airport in Toronto the attendant scanned our boarding pass that we were here for our connection to Brazil. We ran all the way to the gate and they said at the gate the door is shut so we can not let you on the plane. We explained that we were checked in by the attendant when we arrived at Toronto airport to go to Brazil and they should not have shut the door. We were ignored at the gate
My flight from New York to Canada and Canada to Brisbane was canceled, so I had to take united airlines instead flight from New York to Dubai then layover in Dubai 8 hours then from Dubai to Brisbane it was extremely difficult for me , it was a nightmare flying with Canadian airlines unfortunately.
The Air Canada staff at the gate in Newark were fantastic and so very helpful!!!
Flight was delayed 1.5 hours as crew was stuck in traffic...that is absurd that the airline would be transfering a crew by car through NYC during rush hour. I missed my shuttle bus and got stuck in Vancouver for the night. Airline did not offer a voucher
Republic was fine but Air Canada was terrible in the airport. They issues me a boarding pass that I placed in my wallet and then when I showed up at the airport they had taken the bar code away from the ticket because they changed the flight number even though the flight stayed the same time. This caused me to be unable to go through security and I had to go to Air Canada for help and they were horrible and almost caused me to miss my flight. Luckily I managed to get it figured out on my own phone, not the kiosks, or the agent I asked for help or the long line I was standing in!!
Newark to Montreal was really good. The return flight was not so good with a substitute carrier was not as good. I was impressed by the AC staff all along the way. Their in flight stack was superior.
Very poor.!!! They cancelled our flight and rebooked us with very little time to catch the flight. Our luggage was lost. As of now we do not have it yet. No clothes to change on the second day of vacation.
Seats uncomfortable There was an incident with plane Engine Pilot was reassuring. Good pilot We landed late because of this Fire engines on landing were just Protocol
Internet wouldn’t work even after I paid for the package. That was my only real complaint, otherwise excellent.
First time flying Air Canada staff was helpful from entering Newark Airport thru boarding and baggage and on flight. Entertainment was good on flight Helpful on landing as well
