No white linens in premium economy . Salad was literally frozen. Food was terrible. No snacks. Ran out of food. I asked a flight attendant for snack on hour 8!of 16 hour flight and she said they don’t offer snacks and called me crazy for not having my own snacks for the flight.
I purchased a Polaris ticket. The plane did not have the lie flat seats - I was not notified. I actually can not believe they traded a dif plane and did not notify me or refund monies
It's not United, but TSA security at Terminal A in Newark is a disaster and seriously makes me consider switching to flying out of JFK. The touchless TSA pre-check had a line of over 50 people and the bag screening was so slow that it limited the flow of people through the facial recognition process. It is the only airport that I frequent that has this issue and makes me reconsider whether I should fly out of Newark given the wasted time and frustration it causes. As I said, it is not a United issue but will impact United if people choose to stop utilizing Newark airport because of the poor experience.
The employees seemed impatient with their guests. It seemed like they were giving us orders, instead of easily assisting. Our flight was delayed waiting on a flight attendant. It was alright.
We missed our connection flying back from the Middle Wast because we were misdirected by a United employee. We had purchased first class tickets, but had to need up taking a later flight that got us in to our destination at 1:00am after a long Internatinal flight and we had to sit in the back of the plane in cramped coach seats with little padding.
The flight was for my mom in wheelchair the staff in Newark wer not friendly took a long time to even get a wheelchair she almost missed her flight because they finally got a chair few minutes before boarding they had to rush her to the gate. They took her carryon and checked it as a bag told her don’t worry free of charge but they charge the credit card anyway. She also told me the seats are not comfortable at all as if they were broken she could feel the bars in the seat SFO staff was much better overall she had the worst experience
Please stop those idiotic and unrelenting announcements, commercials and stupid credit card drivel. All together about 15 minutes of stupidness that annoys each passenger.
Boarding was organized. Old plane. Seat fairly comfortable. Business Class much too large so you don’t receive as much attention as you should considering what you pay for the seat.
More water distribution throughout flight. Food quality poor and hot items delivered not hot on both attempts. Not United Standards
Air conditioning in the plane wasn’t working at boarding, this resulted in a delayed departure whilst they addressed the situation. The cabin was uncomfortably hot.
Boarding was a bit chaotic, planes were on the oldish side. Otherwise, very nice flight. Would fly them again.
The plane was FABULOUS. The crew were wonderful and the food more than I expected.
Excellent experience - from boarding through the super smooth flight The food was mediocre and the app could be better but overall great experience
They blocked me from checking in online and they charged me lots of money
Not have my bag forced to be checked when I had a carry on included on my ticket. Staff was very rude to me for asking why they were doing this. I was told there was no more room for carry ons but there was plenty of space in the overhead compartments
I had a business class ticket from EWR to Madrid with a layover at LIS for 11 hours. It was obvious that I needed to pick up my luggage in Lisbon for 11 hours and check it in again when boarding the second flight to Madrid. Before buying the ticket, I called TAP customer service. Customer service assured me that I could get my luggage in Lisbon. When I arrived at Newark airport, I immediately asked to check my luggage to Lisbon. However, the TAP employee refused me, saying that I should resolve this issue upon arrival in Lisbon. She checked my luggage to Madrid. I asked the TAP employee at the gate to help me when boarding the plane, I asked the flight attendants manager on board the plane to help me. All the employees refused to help me and said that I should resolve this issue in Lisbon. It took me 4 hours to resolve this issue in Lisbon. I arrived at 11am and they didn't give me my luggage until 3pm. As a result, I was so tired after a sleepless night on the plane and 4 hours on my feet at the airport and all my plans were ruined that I couldn't fly to Madrid. It was a terrible experiance,
We flew TAP last October from Newark to Lisbon. The meal was bad. This flight had good food. Also, this flight was delayed. There were TAP employees waiting at Lisbon to make sure we made our connecting flight. I find the TAP website and app frustrating, but the service once we reached the airport was very good
First time and I enjoyed the trip…. Will fly again soon 🔜
Correct meal and overall flight went well. 204€ for an extra luggage is simply exaggerated
Our flight from NY was on time. The leg room was torture.. for a long flight.. It was extremely uncomfortable.
Premium economy was very comfortable with excellent service and legroom. On Kayak I was able to find a very affordable discounted fare
1 1/2 hours delayed boarding at JFK caused us to almost miss connecting flight in Rome. Only 30 minutes of time to run from one end of FCO to the other for connecting flight. Not very easy to do for older travelers.
They lost my checked in bag and have not helped me.
My seat was broken and ducted taped and my monitor did not work the entire time over 8 hrs sitting. And I had no books or anything with me
The check in process is chaotic. It says partially checked-in. Never heard of such a thing. Then lost our reserved seats when we finally checked in at the airport. The seats don’t recline. Then we had to get mew boarding passes at the connection. Last, my companion lost her baggage and up to now there’s no update. We’re already half-way through our vacation and still no news what happened to the luggage.
Boarding was chaotic. Service was poor. Attendant was slow and rude. In business class, I was not offered a drink until 1.5 hrs,after takeoff. Food was inedible.
Terrible. They canceled 2 flights and then sent everyone by BUS from Rome. They should make amends by offering some sort of compensation.
We ordered a gluten free meal and never got it!
The gate information was never populated on the Delta app or the airport displays or the desk at the Delta lounge. We found at the last minute that we had to switch terminals and just made it to our flight. Even this we found accidentally by asking an employee at another gate. On board service was poor. Seats were very poor. All in all a poor experience. At best like a Premium Economy on other airlines
I thought they had rebranded themselves in every aspect but it was quite the opposite. The food was terrible the service was sub-par. Overall it was not a good experience.
My premium economy experience did not live up to my minimum expectations. I've taken this flight twice in the last three weeks, and each experience was the same. The premium economy seat was worn and extremely difficult to recline. It took two people to return it to its takeoff and landing position. The food was OK, but for the premium that a premium economy seat cost, I expect a satisfying meal. Years ago, I looked forward to the experience of flying transatlantic on Lufthansa (I especially enjoy the hot towel before the meal), but this is not been my experience recently. I'm not going to use Lufthansa again.
They left a little late, contributing to our missed flight.
United did a good job of communicating before the flight, but a simple notice about the expected time for the completion of repairs to the broken navigation services (which closed the airport for the day) would’ve helped to clarify our expectations. With so many cancelled flights on the 21st of September, a little certainty about our own departure would’ve helped. Because of the disruption, the plane was quite empty, and at 6‘5“ I was able to steal a little extra legroom from the empty adjacent seat. However, I am still waiting for the day when I can sit in a standard economy seat and simply straighten my legs. Cabin crew were amazing. Great attitude, and moments of fun with passengers.
We sat in our seats on the tarmac for almost 3 hours due to storms. They would not give us water or a snack. We were to depart at 7.30 pm and it was about 10.30 when we took off. No dinner until much after that. Beef type noodle dish was terrible with about a teaspoon of beef in it. The breakfast sweet waffle with egg and sausage inside was horrible. An English muffin sandwich would have been much better. Food was the worst in all of our years of traveling the world.
Was never allowed on and not refunded the full amount of the ticket plus charged a $300 processing fee.
The staff was bit rude when I asked for an extra drink after one beer, asked for one wine glass.
I was deceived on the Kayak site expecting a ticket, but instead finding a "standby" reservation. When I tried to change the ticket, I paid almost twice the price of the original ticket. Then, the airline refused to give me the reserved seat I had chosen and paid for. I think I deserve a refund for this leg of my trip because I was doubly charged and did not receive what I had paid for. I put in a complaint with Lufthansa because the ticket was sold originally sold as a flight they listed. Someone here needs to take responsibility.
Excellent service; they helped me reschedule so I can fly in an earlier flight
I booked extra leg room, due to seat neighbor i now consider extra shoulder and arm room as well. Seems like the seats shrink in width now The crew was very friendly and professional ( 100%). Food was good not great, breakfast was bad, a dry slice of bread would have been better. Facilities clean.
Lufhtansa has and can do better. The food was inedible. No individual light for reading.
Plane took off 90 mins late, on board entertainment was not working, cabin crew was not frequent.
The airplane was refreshingly silent in flight than Airbuses, landing was very soft and secure. Food was also warm and light , not a big fan of curry though. Staff was polite, discrete, professional and helpful.
Worst airline in the world. They downgraded me from business class to economy with no compensation.
WiFi wasn’t available to economy until the end of the flight.
The entertainment selection was ok, but overall not bad! The crew was great.
The crew could not have been more helpful, my meal was excellent, I slept peacefully until right before landing, and the BA lounge was a godsend. The only negative I encountered was the coffee both on the plane and in the lounge. Not to my taste but that’s a personal preference.
Although it was an overnight flight, the crew could’ve have made more refreshment passes.
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
We didn’t flight with British Airways because the flight was cancelled at the last minute .
Excellent! Great flight attendants, good food (in business class, at least), very comfortable. Touchscreen and remote wasn ’t great.
