Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.
The entertainment was not great but it was a very short flight.
I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.
We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us
I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!
I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags.
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