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Cons: Out buggage was lost. We spent a lot of time to find our suitcase.

Pros: Timely

Cons: Better boarding experience with consistency in allowance for appropriate carry on luggage.

Pros: The crew was amazing The seats are worst

Pros: Boarding was fast , crew was nice.

Cons: Laggage didnt arrive to the final destination (Minsk), we have to wait a long time in the airport to pick up our laggage.

Pros: Crew was good and entertainment was great.

Cons: They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me.

Cons: Food

Cons: The food was so cheap... pasta and a muffin. I’ll be looking around for another airline.

Pros: Everything was just right.

Cons: Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk.

Pros: Typical low cost economy uncomfortable seats and service. Plane left over 3 hours late.

Cons: Could have informed us accurately about the possibility of making the connecting flight to our final destination. Gate we were sent to had left 45 minutes prior.

Cons: Improving customer service during delay but overall good

Pros: Seating is terribly tight

Cons: A normal human sized seat.

Cons: Flight was late.

Cons: Chairs were narrow- not comfortable. Pay for drinks on international flights- not yet used to that.

Pros: Food was excellent and the movies were free.

Cons: Our seats wouldn’t lean back. Other people’s did however.

Pros: Great crew on board. Very helpful and friendly.

Cons: Check in staff need more customer service training.

Pros: Service is awesome. Food is great.

Cons: People with short connection are affected by the 15 to 25 minutes delay.

Pros: Everything was smooth and effortless.

Cons: Can’t think of anything.

Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.

Pros: My seat

Cons: My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor

Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.

Cons: There was no wifi on flight

Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Pros: Great plane and staff

Cons: Delayed

Cons: Seat comfort

Pros: Comfort crew

Cons: The flight was delayedgoo

Pros: On the first leg of flight - united, we were surprised by the stewardess' request. We have 2 small children. The stewardess asked the man to change the seat so we can have more room in the center seats. We are grateful for that otherwise it will be very uncomfortable long flight.

Cons: I am hoping for games but didn't find chess or any other games on the Lufthansa flight. Please add that on the flight otherwise I will stuck watching the movies the rest of flight.

Cons: For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help.

Pros: Amazing crew and super comfortable seat.

Cons: The on screen ordering was not flawless by any stretch. Logan was clogged upon on time arrive, so we waited in the area for 20 min until a gate opened. Tough on those who were anticipating toilet access upon arrival. Other than those, I'd fly them again for certain.

Cons: I thought flight attendants could have been a bit nicer

Pros: Price

Cons: we had no interaction with the crew since we didn’t order any food during the flight

Pros: Seats were comfortable.

Cons: Long check in time with long lines. No internet check-in Budget carrier, ticket is cheap, so they try to get money from you whenever they can. All hand items are weighed. Max bag weight 20kg instead of 23 Food needs to be paid except water

Pros: On the first leg of flight - united, we were surprised by the stewardess' request. We have 2 small children. The stewardess asked the man to change the seat so we can have more room in the center seats. We are grateful for that otherwise it will be very uncomfortable long flight.

Cons: I am hoping for games but didn't find chess or any other games on the Lufthansa flight. Please add that on the flight otherwise I will stuck watching the movies the rest of flight.

Pros: Crew is phenomenal! Food was good. Comfortable overall

Pros: The crew was great. The sandwich was tasty. And, I loved the leg room!

Pros: The food was good

Cons: I paid for extra space and it looked like the seats I got were the same as all the others

Cons: Laggage didnt arrive with us. We have to wait in Minsk God know how long to get our laggage.

Pros: The seat was comfortable, the f ood was excellent

Cons: Crew was kjnd and attentive but lacking in proffesionalism and personal detail. The meal was fabulous but drinks were neither served with dinner nor replenished.

Cons: Was forced to check in my carry on and it did not arrive with my other luggage. I’m still waiting for it.

Cons: Everything

Pros: The new Airbus was a very cool aircraft.

Cons: Boarding process is really disorganized.

Cons: The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals

Pros: The bus was one of the most comfortable international flights I have ever been on.

Cons: Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing.

Pros: Good. Thanks.

Pros: Crew was great and professional.

Cons: Entertainment controls were outdated and confusing to operate. There were no charging ports.

Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Cons: Too hot inside the aircraft

Pros: Crew was very engaging and service was good.

Cons: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Pros: Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights

Cons: There was no in flight entertainment. Not that was really needed it with such a short flight.

Pros: Deni, our flight attendant, was most attentive, giving Robert, who is legally blind, assistance with safety features if needed, one on one as we were seated.

Pros: Very fast and cheap flight.

Cons: Seats were extremely uncomfortable. Boarding was very chaotic.

Cons: Our luggage did not arrive at our destination!!!!

Pros: Seats were spacious and they fed us on the flight.

Cons: In flight entertainment.

Pros: On the first leg of flight - united, we were surprised by the stewardess' request. We have 2 small children. The stewardess asked the man to change the seat so we can have more room in the center seats. We are grateful for that otherwise it will be very uncomfortable long flight.

Cons: I am hoping for games but didn't find chess or any other games on the Lufthansa flight. Please add that on the flight otherwise I will stuck watching the movies the rest of flight.

Cons: The plane is still on the run way waiting for a gate & I’ll miss my shuttle bus to my next stop. Darn...

Pros: The person sitting next to me in the aisle seat moved so I had a window seat and free access to the aisle so I could use the bathroom when I wanted which let me stay hydrated on the plane. This was great. Crew was overall pretty responsive and helpful. Never a line for bathroom

Pros: Great service onboard

Cons: Not a good choice of entertainment. Movies are old so not many good choices. Food is airplane food so I give it a standard 5 on the meal

Cons: Add entertainment Seat comfort

Pros: THEY LOST OUR LUGGAGE and had absolutely zero record of it!!!!! Never again will we take Aeroflot. Not worth saving the money, really not a very good experience..

Cons: Our flight attendant was not very helpful at all. Our flight was delayed 40 mins. When in Moscow went to help desk we were told we missed our connection and had to wait 8 hours until next flight. Turns out we didn't miss it, it was delayed 2 hours so we could have been on it, they screwed us.

Cons: No movies.