Impossible de s'enregistrer en ligne avec Finnair
"Basic economy" tickets should be outlawed.
We were an hour late which certainly wasn’t Finnair’s problem since we boarded on time. The bus ride from the airport terminal to the plane was almost as long is the flight itself. I my first flight with Finnair and so far I am pleased.
Very old plane, making for a much less comfortable flight. However, we got seated in the exit row which made the experience more enjoyable.
Crews in a plane. But very rude person in checkout for bording.
Unfortunately I had a really bad experience with the person ( women ) who checked my passport. Extremely rude and unprofessional.
The movies offered were really old. Earphones provided were terrible. The flight took off a half hour late. Passengers had to wait in their seats while 40 others dribbled in from a connecting flight.
It was a small Regional plane. Not much to expect
Pros: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Cons: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Cons: "Not losing my luggage"
Pros: "Not a lot."
Cons: "Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund."
Pros: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Cons: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"
Pros: "Kindness of the staff, quick check in, wonderful healthy food, my seat and overall experience."
Cons: "Limited controls on the entertainment."
Pros: "Good selection of movies. Cool flight data display."
Cons: "Seems colder than other flights I've had."
Pros: "The hot Asian stewardess was really nice."
Cons: "The turbulence."
Pros: "Customer service and efficiency"
Cons: "The delay because of a software glitch"
Pros: "Great service on biz class, comfortable seat, quiet airplane (A350)."
Cons: "I liked it all."
Pros: "modern aircraft, excellent service , nice crew"
Cons: "No audio."
Pros: "No food or entertainment"
Pros: "The crew was friendly and helpful. There were multiple runs for drinks and the meal was delicious. The entertainment tablet offered good movies and tv shows."
Cons: "The lights where not lowered down to make it easy for people to rest and make it easier to fall sleep."
Pros: "The flight was on time, crew worked really well. The food was okey as usual on Finnair."
Cons: "It is too hard to carry stuff on the stairs at the airports"
Cons: "No kiosk check-in? The airline definitely takes its making pasengers queuei for hours."
Pros: "Arrived ahead of time Crue"
Cons: "Sales on board"
Cons: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."
Pros: "Blueberry juice. And best coffee I ever had on an airplane."
Cons: "Can't think of anything."
Pros: "Flight attendants were courteous and efficient, boarding flowed smoothly."
Pros: "Flight was cancelled at lasy minute. so, all other flights missed. Last minute notification. rebooked on Lufthansa, but wrote wrong codes - more delay."
Pros: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Cons: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
Pros: "Everything was good. Tv screen had issues booking for first half of flight"
Pros: "Flight attendants"
Cons: "Operated by American. Delayed for 4 hours"
Cons: "I had a seat on an aisle, which was good. But, the TV / video screen did not work. Luckily there wasn't a passenger next to me, and I used that screen. I told the steward, but never got help with the screen. I had to " Lean " for the 9 hours. The bathrooms became gross after 5 hours. I don't need to explain."
Pros: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Pros: "The crew members were pleasant"
Cons: "I had to pay an additional fee of $327 because I had a infant riding with me on my lap."
Pros: "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."
Cons: "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."
Pros: "Nice company with good personnel."
Pros: "Friendly flight crew made me feel very welcome . Food and drinks service was excellent, nice choices. Movie selection was vast."
Pros: "The pilot was briefing us about everything There werent much passengers so we were seated in a way where we had space. Great entertainment choices Great food"
Cons: "Notting i can think of"
Cons: "My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)"
Pros: "The entertainment"
Cons: "The crew was not as helpful as we hoped for. Did not help in finding a place for the luggage so, did not provide the secrurity paper to fill out. And was not necessarily friendly."
Cons: "experience was awful. Helen Rowena Boysen"
Cons: "Terrible wait to depart. Altered my pick up plans in Barcelona and made me incur in extra expenses"
Pros: "Courtesy of attendants, smooth flight, good service"
Cons: "Food and your TV screens are not good. Very hard to operate a touch system which is so insensitive. Movie choice rather poor as well"
Pros: "The crew was friendlier than on the other airlines we took on our trip. The seats were cramped (coming from someone average height) and the middle and window seats have a combined under the seat compartment so you don't feel like you have personal space. I wish the breakfast was more substantial, but other than that it was a wonderful flight and I would definitely take it again!"
Pros: "friendly crew"
Cons: "old B757 aircraft with poor entertainment system, not suitable for long haul flights"
Pros: "We were booked in business class for no additional charge."
Cons: "The movies shown were black and white old films."