Daily cleaning, installation of cabin HEPA filters on flights from Newport News to Idaho
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Scores according to KAYAK customer reviews
Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
Pros: "Crew was nice, especially the AE crew"
Cons: "No delays, there were 4, communication via text was nice, but a reason why so many delays would’ve been nice"
Pros: "Flight time, availability on short notice"
Cons: "Delayed, no communication, delayed at boarding, sat at arrival with no gate."
Pros: "Crew was nice. Had no problems with my carry on."
Cons: "Paying for an assigned seat is ridiculous so my friend and I didn’t sit next to each other."
Pros: "not a full flight"
Pros: "The crew made the best situation"
Cons: "Not loose my luggage Not change my seat from first class to coach"
Pros: "Got me to my destination"
Cons: "Attendants were less than welcoming with NO sense of humor. I found an empty whiskey container in the area under the seat in front of me. When I jokingly said that I found it empty and could she refill it for me, the attendant went off on me, telling me that she was too busy and couldn’t take it"
Cons: "Checking bags in PHF very poor. Disorganized and poorly managed. Staff needs more training and explicit direction. Kiosks should ALL be in working condition!"
Pros: "I’m home"
Cons: "Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable"
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "Thankfully they gave out ear buds on the plane"
Cons: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Pros: "Late taking off. Pretty much on time for arrival. The pilots made up an hour."
Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."
Pros: "Loved the seat back lcd entertainment"
Cons: "Not accepting Apple Pay. Who wants to dig out the wallet."
Pros: "After we boarded there was a lot of confusion with the flight attendant. Apparently people ‘s bags got mislabeled. He didn’t know the those passengers final destination. Then he called out to see if a passenger was on board...shouldn’t he know? He had the list in his hand. Another baggage issue. Third, he asked if there were children under 10...was thoroughly confused when he only found one. It was a bit unsettling to the point where we were wondering where we were really going to end up. But our pilot, Hercules, got us there."
Cons: "Newport News airport was exceptional."
Pros: "Quick boarding and on time! Speedy and efficient"
Pros: "Quick floght"
Cons: "We sat in the tarmac for 30 minutes and I almost missed my connection"
Cons: "Crowded, upcomfortable seats. Food for sale on plane all contains wheat, except potato chips. Other airline have a much broader selection of food."
Cons: "Terrible lead flight attendant"
Pros: "flight time was very good, arrived early"
Cons: "Food options were even more deplorable than the last flight. Ate very little. Might go with ANA next time."
Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Cons: "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."
Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
Cons: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."
Pros: "seats were roomy, left early"
Cons: "horrible plane for international travel. it was small cramped. Food was horrible. Not even a good full meal. Just snacks."
Pros: "Staff was friendly"
Cons: "There were no veg options for sandwiches and food ran out after boarding group 6."
Cons: "Rude attendant"
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Pros: "Entertainment system and new plane"
Pros: "The seats were comfortable and the food was very good!we left over two hours after the scheduled departure time."
Cons: "I did not like having to wait to depart."
Cons: "experienced a 1hr mechanical delay. it would be nice if refreshments were served."
Cons: "Wait for Baggage and 20+ mins getting to gate after we landed"
Pros: "The flight departed ontime and arrived 30 minutes early. The flight attendants were pleasant."
Cons: "Nothing, it was all good."
Pros: "Knowing in advance not to expect a great flight helped. Paying in advance for aisle seat closer to front. First movie that played over large sceeen was of interest. I especially liked that it was a direct flight to my final destination."
Cons: "Food was terrible for someone lactose intolerant. Flight attendent accidentally splashed used coffee on me but didn't seem overly concerned that my pants got stained. Shared screen entertainment."
Cons: "Massive delay. Waited over 4 hours to get on plane and more wait time on the tarmac. Unhappy flight attendants"
Pros: "Everything was on time and luggage arrived at my final destination"
Cons: "Free wifi would be amazing :)"
Pros: "Leg room"
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "Offer to send the carry on for free at the gate."
Cons: "Have to pay for check in bag. Used to be free!!!"
Pros: "I purchased extra leg room -- very spacious"
Cons: "Long weather delay -- over three hours."
Pros: "Arrived early"
Cons: "No gate available upon early arrival. Paying extra for aisle seats is ridiculous."
Pros: "I'm in the military so thank you for allowing active duty to board with 1st class passengers. Also having the free movies available to watch is great too!"
Cons: "No bad comments to put here. The only thing I would recommend would be to add a free Internet option"
Pros: "No vouchers were given out to customers"
Cons: "Delayed flights"
Pros: "Very kind crew and staff."
Cons: "Newport news has no comfortable seating in the airport...no where to nap until the flight."
Pros: "the movie that was shown"
Cons: "Boarding, to then sit on the runway, with little to no air circulation"
Pros: "Aircraft comfort and entertainment options"
Airlines flying from Newport News to Idaho have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Newport News to Idaho
Masks required on board, masks provided on flights from Newport News to Idaho
Social distancing seating
Middle seats unavailable to book on flights from Newport News to Idaho
Testing for antibodies, testing for symptoms for flights from Newport News to Idaho
Waiving of change fees. Search flexible flights from Newport News to Idaho