This is my first time flying in this aerolínea, and is really good Thanks so much
Flight was cancelled and received no help had to drive to Baltimore in rental costing over $500.00
Fly on time Fly the correct date Don't seat everyone together
Could have handed out some beverages.
The stewards going to Tampa were amazing. A few of the ones coming back were cold and distant. The girl at the desk at boarding was actually rude.
Pros: "All crew members were nice. The 737 had plenty of leg room."
Cons: "my flight was a short one from Burbank to Redmond, and everything was great. I sat alone both ways."
Cons: "Better bathroom access for premium economy"
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "Yes, crew were great"
Cons: "Checkin was seamless. flight comfortable and pleasant. Unfortunately not much can be done about the worst part, which was total immigration disorganization on arrival at JFK. Coming from Rome which is a huge airport, it was shameful to see the difference. Sigh."
Pros: "The crew and the service was excellent."
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Cons: "Not canceling our reservations and making our flight back home extremely difficult and hair-raising"
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "The crew was top notch, very pleasant and went the extra mile."
Cons: "My husband and I were assigned seats in a different part of the plane from one another."
Pros: "I wanted to fly british airways because they have newer nicer more modern planes where even coach has electrical plugs. Seats are more comfortable. Imagine my surprise when my flight was changed to American Airlines on a plane that was so old the seats didn’t have inflight entertainment and they were way too small."
Pros: "The movie selection."
Cons: "2 hours stuck on the plane before leaving from London to Columbus, in flight entertainment had to be restarted twice on same flight."
Cons: "3 hours late and I had to pay for my 1 checked bag. The price of the ticket does not include 1 checked bag??!! Seriously price gauging if ever. The airline industry as a whole is ridiculous and NOT user friendly."
Pros: "With almost airlines charging much more while delivering much less, it was a pleasure to take this flight and actually be treated like a consumer who paid a lot of money to fly. They fed us, gave us drinks, and were generally very nice and accommodating."
Cons: "No complaints, other than I wish I could afford first or business class!"
Pros: "Nice seat. Good food. Good service."
Pros: "Personal screen with all recent movies at no charge, my flight was almost 8 hours and I received four times meals and snacks"
Pros: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."
Cons: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."
Pros: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Cons: "See above ....."
Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Pros: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Cons: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Cons: "i couldn't get my seat before the flight. Coouldn't even find out it was on American airline. So I couldn't get gluten free meal for any of the legs of my journey and I have celiac's disease. A real problem!!!!!"
Pros: "Just about nothing."
Cons: "Aged plane, aged bitter crew."
Pros: "Arriving on time for the next connection"
Pros: "That it got me home"
Cons: "With one exception, personnel very unfriendly."
Pros: "Roomy seat"
Cons: "Lousy food"
Pros: "Not much"
Cons: "Older plane"
Pros: "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! Cheese and fruit!"
Cons: "Security questions,by Britsh lady they don't know where looking for dangerous people ? I'm spent 1 hour in Heatrow for transfer running from plane to plane .Then she asked me to personal questions .I don't think Brits have rights to ask me where in working and my profession in the USA ?.Im dual Polish US citizen. US and Polish emigration didn't ask me a word .In future did I'm have rights ty o refuse answer personal questions foreign Clerks ?"
Cons: "They closed the counter too early , missed flight Did mot accommodate although I was there 50 minites prior to the flight"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Pros: "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
Cons: "Free seats in economy class are way too squeezed for a 10 hours flight."
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Cons: "The flight, listed as a Finnair flight, was operated by American Airlinea. The small domestic plane was cramped and uncomfortable for a cross Atlantic over night flight. The expectation was a European transatlantic airliner. Make sure you check the plane model before you book."
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
Pros: "More leg room than expected, food was airline food, but not that bad considering. Plenty of beverages, great selection of movies. Hour delay leaving, but arrived only half an hour late."
Pros: "Ice cream as a snack was a nice surprise."
Cons: "This was a nine hour flight and the entertainment system was very old. There were screens in the middle of the plane with the movies chosen for you. On a flight this long, the customer should have options. You also were not able to control your the air. So the flight was freezing! The lunch options were meatballs or cheesy pasta. I thought these were risky. What has happened to chicken?"
Cons: "They would not let me board for being less than 5 minutes late."
Cons: "I didn't like the fact that I paid for 2 seats with extra legroom to find out that the entire plane was extra legroom. The flight attendants weren't friendly at all. I have had nothing but trouble with American for this past trip. From losing my reservation to this, it has been a nightmare. I hope I never have to fly them again, I tried complaining to customer service. You can't call them ; only email them. I could go on and on. They need lessons with their treatment of their passengers."
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "Starting with seat selection with an agent, every step of the trip was handled with efficiency and professionalism. The cabin crew saw to my needs and was watchful of each passenger. Communication was provided as needed, food, drink, snacks as well as comfort dispensed smoothly."
Cons: "The delay with our flight leaving Rome was tied to a delay at JFK the evening before, so although there was nothing to be done at the Rome end, it was inconvenient. Also, because we needed to make a connection in New York, this set the stage for delays on the last leg of our journey"
Pros: "The British Airways flight to Europe had on-demand movies, with a screen on the back of the seat in front of you. The American Airlines return flight only had a cabin screen, where everyone watched the same movie. I will say, however, that the two movies I watched were excellent, so the outcome was fine (but given the option, I'd take the BA option of on-demand viewing!)."
Cons: "The seats on the AA weren't quite as comfortable as the BA flight (seats sat pretty straight upright, and not too plush... but all in all, not terribly uncomfortable)."
Pros: "That I slept a bit"
Cons: "Uncomfortable chairs, no Economy plus option, old plane, no individual TVs for private entertainment."
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue"
Pros: "The crew was so friendly and helpful and especially kind to my five year old son."
Cons: "The plane was quite old and so the entertainment options were poor for such a long flight."
Pros: "Variety of entertainment."
Cons: "Flight attendant was a little snippy sometimes."
Cons: "Lost my luggage. Very difficult to get information and long process to give my info on where I was staying. Was told it was on the next flight and should be arriving by 1-2:00pm depending who you talked to. I was told they don't start delivering lost luggage until 5:00pm. At 6:00pm I call for an update. No update available other than its on it's way. I called again at 8:00pm, 9:00pm 10:30pm & 11:15pm. Still no update was given. At around 12:30pm AFTER I WENT TO SLEEP, someone come to my hotel room to drop off my luggage. I had an important meeting for early the following morning and if my bag did not arrive, I had no business clothes for the meeting. I could have bought some new cloths but since I was TOLD my cloths would be arriving by 1-2:00pm and be delivered by early evening, I thought that not necessary. I believe I was told that so BA"