Pros: "Easy and quick boarding."
Cons: "Should offer free water at least."
Cons: "Seats are uncomfortable"
Cons: "It wasn’t explained to me that Zone 2 allowed no storage of bags overhead. What was that $50 fee for? Hidden fees confusing."
Pros: "This crew was amazing"
Cons: "The seats are very hard."
Cons: "I tried to cancel this trip but was told I would have to pay more in order to receive a refund. Very disappointed customer as I have traveled with Allegiant many times and the one time I try to cancel my flight, I’m told I have to pay a fee which was more expensive than the actual price of the ticket. Waste of money."
Cons: "Late to load and then put us all on the plane and made us sit on tarmac for over 1 1/2 hours"
Pros: "Not bad for the price, convenience beats all"
Cons: "First class"
Cons: "Pathetic rationale for delay"
Cons: "I booked two tickets at the same time through kayak and was assigned a seat not next to my son! Because the flight was fully booked there was no ability to rearrange seats."
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Pros: "Crew was friendly, boarding process was easy, spacious aisles"
Cons: "The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary"
Pros: "Cost of reservation"
Cons: "Expensive extras (added up to more than a flight on another airline would have been)- carry-ons, in-flight snacks and drinks, etc."
Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"
Cons: "Very uncomfortable"
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "Our plane was struck by lightning and therefore not able to fly, so we were deboarded and left to wait until a rescue flight could come in from Boston. Over the course of 4 hours, the crew kept us updated with every little change and were all very helpful! Once we were able to board the rescue plane, the crew handed out complimentary candy and drinks to help ease the wait times. Highly recommended!"
Pros: "The plane didnt crash :) Friendly attendants."
Cons: "NO WIFI. Flights are delayed often, what looked like a brand spanking new plane had the most uncomfortable seats ever, felt like sitting on wood in the exit row. You get what you pay for though."
Pros: "The staff were friendly and helpful and boarded us in an orderly manner."
Cons: "Staff are part time employees and do not arrive to check in counter until 1.5 hours before flight. When flying out of this airport you do not need to arrive 2 hours early."
Pros: "Nothing to like!"
Cons: "Allegiant has an obscure boarding policy that shuts down online and in-person check-in 45min before departure. We got to the Allegiant desk 35min before departure to get our boarding passes and no luggage to check, and were told we missed the flight because check-in wasn’t allowed anymore. That policy should be made very visible and clear to anyone buying tickets on Allegiance as no other airline does that to passengers. We lost 4 tickets and had to buy tickets for a flight the following day. Horrible experience!"
Pros: "One hop flight"
Cons: "cramped seating, no wi-fi or on flight entertainment, low class of traveler, noisy older model aircraft,"
Pros: "Going in & out of small airports."
Cons: "We arrived late. Pricing system."
Pros: "Flight attendants were nice."
Cons: "There was no one working at the counter when we arrived at the airport and there was already a sizable line. We waited about 10 minutes before anyone showed up to assist customers. Not sure what was up with that. Very uncomfortable seats and crowded seating on plane which is typical these days everything else went fine. Flight left and arrived on time."
Pros: "The crew was friendly and smiled a lot. Non stop flight from easy and for me, convenient airports. I knew food cost extra so i brought my own."
Cons: "I knew my comfort would be cramped so that was expected. My only complaint was we couldn't understand the boarding instructions at the gate when they were calling zones. The microphone stunk! So because we couldn't understand,, people got in line who shouldn't have yet, and others didn't get in line that should have which seemed to really annoy some mouthy jerk in zone 5....who then had to turn around while boarding bc he forgot his phone, lol. Karma. So, that was my only entertainment and it was pretty great."
Pros: "Great airport for getting to Florida. Good prices"
Cons: "The flight was delayed by hours, with no explanation given. It was coming from Florida, with no bad weather in between. It caused us to arrive at 1 am."
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Pros: "Timing was good"
Cons: "Not a glass of water was offered. Who wants alcohol in the morning?"
Pros: "We were delayed on takeoff, but pilot made up a lot of the time I. air"
Pros: "Like the newer plane. The crew was nice."
Cons: "I purchased 2 bulk head seats for more leg room and because they changed the plane, my seats were no longer in the bulk head. We didn't have extra leg room and I would like a refund for the price I paid to upgrade my seats. It is impossible to get service on the phone, since even the customer service number the flight attentendant gave me, still put me on an unbearable hold time. Please refund my money for the seats that you did not provide me with."
Pros: "Crew was friendly, seats were very tight. Have to pay for water."
Pros: "The staff and crew are extremely polite and focused on good service."
Cons: "The seats on the Allegiant MD-80 don't recline AND the space between one row and the next is EXTREMELY tight. Much tighter than I have seen in an airline in a while."
Pros: "Front seat leg room"
Cons: "No WIFI."
Cons: "Left late"
Pros: "Flight went smooth"
Cons: "I checked into my flight with luggage to check in. The lady behind the counter said I could not check my luggage that the only way for it to get on the plane was to take it through the TSA checkpoint. They confiscated everything in my bag that was over 3oz which was quite a bit of stuff hence the reason why I was trying to check it in. I will not be flying Allegiant air again."
Pros: "Cleanliness, friendliness, on time."
Cons: "Charging for drinks and snacks snacks.."
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Cons: "We sat for five hours waiting for a thunderstorm to end on a hot plane with no drinks."
Cons: "Even snacks and water are only available for a fee. Seats do not have much padding and are not comfortable."
Pros: "Crew was amazing & child friendly."
Cons: "They arrive to the airport over an hour early and went to the desk we're asking them to print my ticket they informed me that they cannot check me in at the desk I had to do it online I didn't have the ability to do that so therefore I miss my plane"
Pros: "Setas were good. Good price and good boarding system"
Cons: "Aircraft cabin was a bit dirty"
Pros: "The crew was exceptionally friendly and helpful."
Cons: "Seats don't recline."
Pros: "The price"
Pros: "Crew polite, clean plane"
Cons: "Late, delayed. Price deceptive, extra charge to reserve seat and carry-on bag."
Pros: "Bring your own snacks & entertainment you will enjoy your flight. Make sure you eat before your flight. Download the Allegiant Air app to your cell phone you will have a Mobile Boarding pass no need to print use your phone."
Pros: "Nothing about it at all"
Cons: "I didn't like the turbalance on the plane I didn't like the service check in line Need more people helping in the airport"
Cons: "Flight was canceled but they keep telling us that in an hour and that hour never came. We are stuck at the airport. We should get upgraded to 1st class"
Multiple delays no communication finally arrived at destination and there was no open gate late at night. Had to remove a plane, that took an additional 20 minutes. Our arrival should not have been a surprise. There should have anticipated people would want to get off the plane.
Cons: "being on time so I could have been on the flight"
Pros: "Great service, on time and a pleasant flight!"
Cons: "There was nothing, not to like!"
Pros: "Staff attitude for sure"
Cons: "Extra close seating"
Pros: "We had a weather delay— so we sat in the plane for 3 hours before we left. Should have had the option go leave."
Pros: "Staff was very friendly and welcoming."
Cons: "Seats too cramped."
Cons: "I could not go on the trip due to medical reasons and submitted the documentation. Spirit refused to reimburse me and said they would give me a voucher to fly in 30 days although my doctors said I could not fly or travel due to being on a heart transplant list and wearing an lvad to keep me alive. Flight net also refused to reimburse me. I will never use kayak."
Pros: "Boarding was quick"
Cons: "Seats were very uncomfortable."
Pros: "Easy boarding"
Cons: "No complimentary water."
Pros: "The crew"
Cons: "Being 2 hours late"
Pros: "The price of my tickets"
Cons: "They charge extra for everything!!!"
Pros: "Flight attendants were friendly"
Cons: "No carry-on luggage? It wasn't clear when we booked the flight. We have 4 kids and we just packed carry-on luggage, which all ended up being needed to checked in. Their price for carry-on or checked in luggage is ridiculous. The flight ended up costing us much more than if we flew other airlines. Also, our flight is scheduled to take off at 5:05am, and there were NOBODY at the counter to help any customer for bag drop less than an hour before the flight. There was a huge line and everybody was rushing through the bag drop line at the last minute and running to the gate in order to make the flight. Terrible!!! Seats were cramped, no entertainment and water will cost you $3! Definitely will not fly Spirit again!"
Pros: "The convenience of buying - for a reasonable price early zone 2 boarding. I don't mind paying for carry on or checked luggage but I thought the prices were a little high and ultimately it just is misleading because your 'cheap' advertised fair isn't really cheap with all the upcharges."
Cons: "The arm of my chair was broken. That you don't get told that you don't need to buy security expedite if you have toss precheck already. But customer service totally made good and credited me back. I rated Food and entertainment only one star because you either needed to pay and I didn't participate or it wasn't available - you need a N/a category."
Pros: "Cheap short"
Cons: "The seats"
Pros: "Inexpensive fare."
Cons: "The flight's departure from CAK was delayed by an hour without any stated reason. We didn't find out why until during the flight to MYR. The flight attendants could at least give the pretense of being happy. Some are downright crusty. The Spirit Airlines website is a mess. I didn't pay ahead of time for a seat reservation and when checking the day before the flight, I was randomly assigned one near the back of the plane. At that time, it was showing that all other seats were reserved. I then added a carry-on piece of luggage and paid for it online. Then when I printed my boarding pass, I was assigned a different seat more near to the front. How was this other seat available when just before the site was showing that all other seats on the plane were reserved. The website is slow and it lacks transparency (honesty)."
Cons: "I have never flown Spirit without a significant problem. This time they cancelled my return flight without a solution for me. I had to spend hours on the phone to them to book me a new flight. They are by the far the worst airline I have ever flown and I will never ever fly them again unless it is the only option even if I have to spend 100s more! All the additional costs they apply make it way more expensive then the fare anyway. Peace and good riddance!"
Pros: "Plane wing tip said howdy. Few was great"
Cons: "Looking back it was what I expected. Great for short flights"
Pros: "We didn't crash ."
Cons: "Their website didn't allow me to pay for my one checked bag online. I had to pay more than double at the airport . The people at the check-in counter said there is nothing they could do about it. Checking in is a slow multi step process . They offer no amenities on board and the seats are small and uncomfortable ."
Cons: "Our flight never left because they didn't schedule a crew to fly the plane. I received an email only 6 hours before my early morning flight so I was unable to even find another flight to take. When I received the email there was no explanation as to why my flight was cancelled. I then waited on the phone for over an hour to speak with someone, I was told that no crew was scheduled to fly the plane. Because of this airline I missed my sisters graduation. I will never ever be flying with this company again. On top of that they try to rip you off by making you pay 50 dollars to carry a bag on the plane. Their flights may be cheap but they are completely unreliable and I would rather pay more for my flight then deal with this terrible company again. NEVER FLY WITH SPIRIT!!!"
Pros: "The crew was having so much fun and was so friendly to the patrons, I was genuinely surprised. Thanks Spirit!"
Cons: "This was my first experience with Spirit Airlines. I was due to fly in and out of Myrtle Beach, within 24 hours, direct from Boston, for some meetings. I had a 5:05 am flight and because I travel frequently, I knew at this time of the day, from this terminal in Boston, I could park and be at my gate in under 10 minutes. I arrived at 4:20 am and proceeded to the kiosk at 4:25 am to print my boarding pass. The kiosk said it could not print me one. With no one at the counter, and another passenger also unable to retrieve a boarding pass, we stood at opening of the security lane with not a single person in queue, staring in disbelief at our gate on the other side of the security point, which began to board, and while I was frantically on the phone with customer service, departed without us. At some point three Spirit Airline employees leisurely strode by engrossed in personal conversation. When we inquired how to retrieve our boarding passes, they said "Sorry, the kiosk closes 45 minutes before boarding. Someone will be back at the desk at 8 am." They shrugged their shoulders and walked away. My ticket says "Gates close 15 minutes before boarding" and NOWHERE on their website, boarding passes or itinerary does it say that you cannot obtain a boarding pass within 45 minutes of boarding. Furthermore, when I tried to check in online and "print" my boarding pass (who has a printer these days?), the process was so laborious, requiring me to login and create an account, that I abandoned the process and thought I would just use the kiosk at the airport. How wrong I was! Had I "printed" my boarding pass at home, I would have parked, walked through security, and boarded within 45 minutes, as I frequently do on American, which also flies from this terminal. This is a piecemeal, self-serve airline. Do not expect any customer service; in this unreliable era of air travel, I would not advise using this carrier unless cost is your priority and you are willing to risk the consequences."
Pros: "Landed early"
Cons: "Flights were delayed and over booked, I didn't have a seat and couldn't make my final destination. Had to pay 400 to book another flight with another airline."
Pros: "On my way to Myrtle Beach the crew was great, lively and accommodating. Unfortunately, it was quite the opposite on the way back to NYC."
Cons: "I flew with my ESA. At Myrtle Beach through the check in to the flight, to take off the validity of my ESA was questioned. At check in my letter was passed around numerous time to see if it would suffice. It clearly stated why I needed my ESA. I was also asked in a very professional way if this was valid before one man gave the green light. I didn't feel comfortable disclosing details of my reason for my ESA, or the fact that it was questioned in general. This was a first as my ESA has flown with me through many different airlines, and my condition, paperwork have never been questioned. In addition on the plane I was told my ESA could not be on my lap and had to be under the seat. What is the point of the ESA? Ultimately once in the air I kept my ESA on my lap. This was a point of contention as the attendant kept coming by and asking she be secure under my seat. Truly an awkward, uncomfortable experience."
Pros: "The crew was very nice. It was a short flight so we didn't eat. I was ok in my seat but I'm average height of 5.5 ft. Glad you included the 1 free carry on otherwise there would b no incentive to use your airline at all."
Cons: "Cost for checked bags is high. When u add 2 checked bags both ways that is an extra $200. Be serious what are you saving with all your extra fees. This is passed on to the consumer. I'm not a frequent flyer with this airline but if u want my money u have to do more. The food is high too not much of a selection for restricted diets. I can't eat what I offer. The flight was a little rough on take off and landing. No leg room for a man 6.2 ft man husbands knees were against the seat in front off him. Switched seats going to MB but could not going to CHI not a good ride home for him."
Pros: "good smooth flight, comfortable."
Cons: "overpriced luggage/carryon fees, expensive drinks!"
Pros: "On time. Quick baggage delivery."
Cons: "Uncomfortable seats. Lack of substantial tray table....could not work. Seat area was filthy"
Pros: "When it was over"
Cons: "Flight delays - 8 emails ( sent about every half hour) informing about delayed flight - obnoxious staff constantly on loud speakers - uncomfortable seats - fees fees and more fees - luggage weight limit of 40lbs - flight staff talking and laughing constantly while most passengers were trying to sleep. It was not unreasonable to want to take a nap at 1-2 and 3 am."
Pros: "- New planes - Direct routes"
Cons: "- Nickle and dime fees make flight significantly more expensive than advertised and no real benefit over competitor - Disorganized check in process"
Pros: "The actual flight was great."
Cons: "Baggage prices"
Cons: "They denied me boarding, although I was there on time, with no lines. There was no one at the desk. No lines at TSA. Nothing preventing me from boarding except SPIRIT incompetence. They flew the plane with my seat empty. Idiots. I will never do business with this airline again. First and only time."
Cons: "We were flying out of Latrobe airport which is the size of a smaller house with 2 gates. We arrived 40 minutes before boarding and was told that we could not check in. We were not allowed on the flight and had to pay for another flight that left the next day. We will never fly with spirit airlines again."
Cons: "To start, I booked a hotel room close to the airport and upon my arrival at eight thirty in the evening I explained to the reception that I would need a shuttle at 5.15 in the morning..she then told me the shuttle didn't start till eight , so anyway I get a cab and arrive at 6 and as I approached the counter to get my boarding pass the lady blurted out with joy you're late and we have to rebook you. I said my flight was leaving at 6:30 she responded with a smile and pointed to a sight 45 minute before flight sight in required.. so a200 ticket ended up coating me double and I had to Waite in the airport 5 hours and go to Fort Lauderdale and wait there for another 4 hours.. I will never spend a dime on spirit again.. one bag 50 dollars , greedy,rudeness,just all around uglyou!!"
Pros: "Our flight was five late because of the fog over MYRTLE BEACH SC."
Cons: "We were not offered free snacks and drinks is the less spirit should have done."
Cons: "Cancelled flight twenty minutes to boarding - doesn't actually tell anyone. The boarding area is so immensely overcrowded and they make no announcements - just waits for you to notice the sign changed. Then when everyone is hoarded to the ticket counter, there is no attendant to speak to at the front so you're left to guess which of the two lines to stand in - if it matters at all. Half an hour into waiting in line, a desk clerk announces that one line is for refund only and the other for rebooking only.... After waiting half hour in wrong lines. Where's the sign? Where's the courtesy? My JetBlue flight was a half hour late - they sent me a credit automatically. Spirit cancels your flight - and all flights after (so the next available flight was in THREE days) and they make you jump through hoops. NEVER AGAIN."
Cons: "The staff is horrible. Maybe because this is the first time I fly with Spirit Airlines, and I always fly with Delta and start comparing. The staff very unorganized and SPIRIT AIRLINES is full of HIDDEN FEES. Yes, it might say it is a cheap flight but adding carry on bags for $100 whenever the people in the front desk dont tell you what is available for you, and found out at the gate that you have to pay $100 for holding up the plane when they are still boarding?! Overall horrible experience and will never flight with spirit airlines! Even if they gave me a free flight I wouldnt fly with them."
Pros: "Absolutely nothing. Our flight was scheduled for 750a. We wake up 5am to ge to the airport, while waiting for the cab I decided to check my email to find out the flight was cancelled due to "mechanical issues". Which means they didn't sell out the flight. The rep I called caught a lot of my animosity, which the issue wasn't her fault, but she remained professional to her credit. The next flight was the next morning already a day into my vacation. I declined cause I wasnt gonna be Charlie Brown to thier Lucy. She then closed out the phone call with the normal spill, "we appreciate your business, book online, we are always here for you etc." This further annoyed me. My vacation was ruined and you think I would ever give Spirit another shot at anything at all in my life."
Pros: "Inexpensive, mostly on time"
Cons: "Seats don't recline, gave the same seat # to more than one person, only one personal item"
Pros: "Not much, we at least landed safely and arrived at our destination."
Cons: "They will not inform you, or at least well, that carry ons are not included in your ticket price. Not cool. - They then try to jack you again when you need to choose a seat. They will probably sit you in the back of the plane between two big people who actually need more than two seats for their size. I'm a tall guy and prefer the aisle seat. None were available even if I paid extra. - I will fly delta and pay $20 more for a ticket but get better service thought, notifications and online check in reminders without having to look myself and $100 dollars in savings when compared to this rip off cheap airline. - Hey Spirit I have a good name change for your company... Ghost. That's because soon I expect it won't be around much longer."
Cons: "I was harassed , demeaned, demoralized by the security staff that took me through the metal detector. I felt it I would ask where my suitcase was I would have been detained and held against my will I reported the incident to a representative of the security or what I assumed was security on the phone. The person I asked if I could make a complaint just shoved a card and said go online and report it. He never asked what happened. I am appalled that as much investigations that are going on that still treat people the way they do. Still was the worst experience of my entire life and I am not exaggerating. The sad part is I have another flight scheduled."
Pros: "The flight was competent and there were no major errors."
Cons: "I was thirsty but didn't have a credit card so I couldn't buy water"
Cons: "If my husband hadn't gone online we wouldn't have known it was cancelled. Spirit Airlines sux!"
Cons: "Lack of legroom not clear enough on carry-on bag fees cost us money having to pay at airport"
Cons: "I will never fly spirit again. When booking my flight through cheapoair I thought I had found a deal. After checking in I not only had to pay another 30$ in fees, but also had to pay 20$ each way for my carry on, and 20$ each way to "reserve my seat". Needless to say I ended up paying an additional 273$ that I was not anticipating. You'd think I could have had a complimentary beverage while on board paying that much but that would cost you too much. Not only will I never fly spirit again but I will also be communicating my experience with friends and family, encouraging them to do the same."
Cons: "This is the first time in my last 3 months I wasn't delayed!"
Pros: "The counter spirit worker Ozzie in Logan Airport went above and beyond to make sure I made my flight! Mr Ferraro who works for the TSA in Logan airport also went above and beyond, Mr Ferraro knew I was in a hurry, he thought I might forget my wallet, and when I took off running to catch my flight Mr Ferraro yelled Sir don't forget your wallet Awesome all the way around! 2 guys made my day and week! It was my brothers 20th wedding anniversary, and these 2 guys Ozzie and Mr. Ferraro truly provided heartfelt customer service that I will never forget! Thanks for being awesome!"
Cons: "Keep hiring great people! All is great!"
Cons: "The flight was delayed for more than an hour. The plane was making horrible sounds. It was like a loud Saw. No one told us what the sound was. It sounded as if the plane was going to fall apart. While I understand the need to charge for bags, I can not imagine why my purse and laptop are counted separately. Having people pay for a boarding pass is utterly ridiculous. The website is terrible. The system would not allow me to pay the $80 for my 2 bags when I logged on from home. When I got to the airport, I was charged $100 for my 2 bags. The staff was not very friendly. You could tell they were used to people complaining. They were indifferent to any complaints. For all the aggravation and additional fees, I really wish I had paid the extra to be on a different airline. It would have been cheaper and less aggravating."
Pros: "Good for people that are going on a 1-2 day trip."
Cons: "The price of the flight is cheap but the quality is also cheap. The seating is very close to eachother and really doesn't matter what size you are, you will be brushing arms with the passenger next to you. That's how really tight it is. And they claim that you are paying less but in reality you have to pay for any type of baggage that is not a purse or bookbag. Which they should mention loud and clear when purchasing online because at the airport, many people didn't know what was acceptable and they were at the terminal having to pay an extra 100 dollars for one little suitcase."
Pros: "Attendants were nice, good communication from Pilots."
Cons: "Seats are cramped for leg room. Plane looked new and was clean. If you are over 5'11 you will need to upgrade to bigger seat."