The crew was polite and helpful and my baggage got to me on time and the counter guy who is typically not a booking agent got me on a later flight
Diverted to Milwaukee but hands down it was all the waiting on the runway. At least 4 hours between arriving at Milwaukee. Trying to take off from Milwaukee and departing Chicago. Also no plug ins to charge phone
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
What I don't enjoy is when people in the very back of the plane get out of their seat and rush forward to grab their bags and then stand in line waiting to get out. The plan should exit from front to back. Also, I don't understand how there isn't enough room for carry-ons for each person. The size regulations should be strictly adhered to and thus there shouldn't ever be a time when the last people boarding are not able to stow their luggage in the overhead.
Requested a window seat as my preference, was given a middle seat. No food served unless wanted to pay for it. Beverages served right before landing, but due to turbulence. Took about 1.5 hours to check in because United "lost my reservation" and there was zero sense of urgency by staff. Ran to the gate and was told I would have to check my carry on because the overhead was full. I refused to check my carry on for the next three flights, as during check in I didn't even take my bag to TSA because the staff couldn't get a baggage ticket to print and she assured me she would take it herself. Late arrival and departure, almost missed connecting flight - got there 4 minutes before departure - but the app hadn't been updated because that flight was also delayed.
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
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