Daily cleaning, installation of cabin HEPA filters on flights from Norfolk to San Antonio
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 5h 10m.
In the past 3 days, the cheapest one-way tickets were found on American Airlines ($112) and Frontier ($118), and the lowest round-trip tickets have been found on American Airlines ($224) and Multiple Airlines ($235).
From Norfolk to San Antonio, Tuesday is the cheapest day to fly on average and Friday is the most expensive. Flying from San Antonio back to Norfolk , the best deals are generally found on Wednesday, with Friday being the most expensive.
When flying out of Norfolk you will be using Norfolk, often referred to as Norfolk Airport. You will be landing at San Antonio, also known as San Antonio Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Norfolk to San Antonio.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to San Antonio from Norfolk is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to San Antonio with an airline and back to Norfolk with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to San Antonio from Norfolk up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Great entertainment."
Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Pros: "The crew were awesome and friendly, both in the air and on the ground."
Cons: "Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred."
Pros: "Friendly flight staff, on time service."
Pros: "Crew was great"
Cons: "All was great"
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Cons: "uncomfortable seats, thin seat cushions"
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Cons: "More leg room."
Pros: "I liked the entertainment"
Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Pros: "The crew was amazing had no problems!"
Cons: "Nothing had a great experience!"
Pros: "Ease of boarding and deboarding"
Cons: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."
Cons: "Ac not working properly. Hot."
Pros: "Courteous flight attendants"
Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Cons: "Both Virgin plans needed a deep cleaning."
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Pros: "Pls see above"
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Pros: "Wi-Fi, food and you could watch movies."
Cons: "Unfriendly flight attendant besides one flight attendant who was very sweet and kind. Very uncomfortable seats too"
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."
Pros: "Clean & new aircraft. Good selection for entertainment."
Cons: "Seating & booking was chaotic. Flight delayed."
Pros: "Free tv"
Cons: "Airplanes are filthy; asked for Coke without ice & the flight attendant filled my cup halfway. Unbelievably cheap! I was afraid to ask for more, for fear that I'd get an up charge!"
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."
Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"
Cons: "It was belated by 2.5 hrs :("
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Pros: "My seat was very near the front ...two rows behind comfort class seating (which was mostly empty). WiFi services and entertainment were offered...to those that brought along their own receiving devices."
Cons: "My seat happened to be one row in front of the Exit Aisle Seating rows....I wasn't aware that this meant having to sit straight up the entire time without the chance of reclining my chair back into the Exit Aisle's space.The 2 hour and 13 minute flight time sitting straight up really worked up my sciatic nerve into a flaring frenzy. I Forgot to bring my iPad Pro with me on this trip...and had no adequate access to any entertainment content."
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "Staff friendly and helpful at gate. Aircrew staff handled one hour rain delay on taxiway with frequent updates and good attitude. New plane, and convenient electronic support."
Cons: "Peanut allergy on flight. No peanuts. No other options."
Cons: "Wifi didn't work."
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Cons: "Small plane don't do well with turbulence"
Pros: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
Cons: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
Pros: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Cons: "Be on time"
Cons: "You could have been on time. You negatively impacts ppls lives and don’t give af."
Pros: "Nothing. You’re horrible."
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Pros: "The crew was very friendly and helpful."
Cons: "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."
Cons: "Free real food"
Cons: "Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off."
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Cons: "Cramped seating and illogical boarding process"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Cons: "Slightly wider seats"
Pros: "Friendly, comfortable and ON-TIME!"
Pros: "On time."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Cons: "There was a mom with 3 very rowdy boys in the row in front of me. They disrupted the entire length of the flight! I wish a Flight Attendant had said something to them as the mom clearly didn't care to discipline her kids. Worst flight ever!"
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Pros: "Ontime. Friendly staff. Newer plane. Large overhead."
Pros: "Awesome crew. Very pleasant people."
Cons: "2 hours late. Thanks ohare."
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Pros: "The plane was late but from that point everything was fine."
Pros: "Crew was great!"
Cons: "Flight delayed 3x, it was a very long day of traveling."
Cons: "It took 30 ish minutes to wait in line to speak to to an AA rep about what my next steps were to get home from Dallas."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach)."
Cons: "High cost to prebook seats was twice what Spirit or Frontier would charge"
Pros: "Friendly staff"
Cons: "Rude customer"
Pros: "Comfortable flight on-time Good service Great attitude from the crew and the airport personnel"
Cons: "no TV or movie screen"
Pros: "Attendants were so nice as kind"
Pros: "Really like how smooth and easy was to aboard my plane."
Cons: "Too many delays"
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Pros: "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."
Cons: "Sat next to a dog guy and the crew did not help with the situation"
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Pros: "Excellent service and very friendly; thanks!"
Cons: "I was forced to check my carry-on bag because it was too big according to the gate agent. I travel weekly, always carry-on my luggage and I have never been told it needed to be checked. AA had a ticket counter agent that was on a mission because she had a roll away cart parked by the jet way door to collect all the luggage she wouldn't allow on the plane. Very customer unfriendly!"
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "The flight was quick and everyone was nice."
Cons: "No entertainment but it was only and hour flight."
Pros: "Delayed more than one hour. No apologies or explanations. Personal entertainment wasn't working on for some people."
Pros: "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
Cons: "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."
Pros: "Staff and customer service were great"
Pros: "See above"
Cons: "see above"
Pros: "Not a crowded flight, Norfolk is usually a easy transit even when busy."
Cons: "Very cramped seating when your 6’ 260;"
Pros: "No complaints at all. Great flying experience"
Pros: "Everything was excellent but the decent was probably the roughest I've ever experienced. The poor Stewart ran with bags and wet naps up to touch down. The beverage and pretzels were great."
Cons: "Everything was excellent. We did receive a beverage but no pretzels."
Pros: "The check in process"
Cons: "See above"
Cons: "The delays and cancellations overwhelmed the gate attendant. She was not able to effectively manage the situation and quickly became chaotic"
Cons: "Flight was delayed and the female crew member was rude."
Cons: "long delay"
Pros: "What I did like was the courtesy that they gave me as a military to go in first in the plane it made me feel that my country really loves me..."
Cons: "Me as a military personnel giving my life and my soldiers for better and safe country I think all Airlines should not charge baggage to any military the only one that does charge is JetBlue sorry to tell you that but that also has to be improved something has to give to us as military to feel proud of our country...."
Pros: "Flint got delayed"
Cons: "My suitcase was damaged no longer usable"
Cons: "You cancelled my flight without telling me and you made me miss my flight to Sydney. Your staff didn't help. I want to be compensated for my flight that I missed"
Cons: "Something was wrong with the plane and I miss work"
Pros: "No complaints"
Cons: "No complaints"
Pros: "Very little. Flight crews were nice"
Cons: "Flights were delayed by several hours on two occasions. Staff were less than helpful and generally unknowledgable."
Cons: "Everything, TSA agent said my guess is as good as his when and if we are leaving I was upset at that kind of response. Never will use united ariline agian."
Pros: "They accommodated my 6 hour layover by reducing it to 2!! Got me home 4hrs earlier. So grateful."
Cons: "2 hrs delay"
Cons: "I carry expensive equipment in my backpack and it's an accepted carry on but doesn't fit in the overhead bin of smaller planes. Can't afford to check it and have damage."
Pros: "Free wifi, snack was yummy"
Pros: "We flew through some pretty turbulent skies but the pilot did a great job, and I saw that he landed in a strong crosswind when's i looked out the window at SAT, although you couldn't have guessed it from how smooth the landing was."
Pros: "I liked the size of plane didn't feel cramped."
Pros: "All flights on time. Always I used the same apps for my tickets!!"
Pros: "It was on time"
Cons: "it was ok"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Pros: "Prompt and friendly crew."
Cons: "Not much leg room."
Pros: "Comfort. Economy plus was only $75 at check in. Well worth it for the leg room."
Cons: "They didn't offer pillows for a 4 hour non stop flight. I would have slept much better with a pillow"
Pros: "wheelchair and cart to get to my plane because of a knee injury"
Pros: "The boarding procedure was okay but my flight was delayed"
Cons: "I usually fly southwest...the flight was hot and uncomfortable, the a/c was blowing hot air thru the whole flight was very disappointed"
Pros: "Norfolk is always good and professional"
Pros: "Boarding was quick"
Cons: "Arrived late....broken seat"
Cons: "We were delayed because they couldn't find the demo seatbelt. Then take off and landing were way too jerky. Also they claimed due to it being a short flight no drinks would be served, as we get to watch first class get everything."
Cons: "Flight was delayed 30 minutes"
Pros: "The flights were on the empty side so there was an open seat next to me"
Cons: "The first flight got delayed so I missed my connection. My connecting flight got delayed about five times and sat on the runway for over an hour. I ended getting home at eleven PM when I was anticipating getting home st 9:45 AM"
Pros: "I liked the StroopWaffel. Was given an extra one by the attendant. The flight was quicker than scheduled. The attendants and pilot were very friendly."
Cons: "Our flights to and from Minneapolis were booked a few months in advance. On our flight from Den to SA, all three of us were in the center seat, in different sections. That displeased me."
Cons: "Very difficult to get to EWR from Brooklyn and the departure was changed 6 times that afternoon."
Cons: "Flight was delayed due to severl technical issues. Crew at least offer free drinks or snacks for the five hour delay."
Pros: "Had no issues"
Pros: "Crew was wonderful and snacks were average"
Cons: "The seat back was very uncomfortable but this was a short flight with a small plane. Not terrible but below average."
Pros: "Comfort and great staff; smooth landing as well"
Pros: "I loved how quickly we departed and arrived at each destination!"
Cons: "The boarding process was terrible. People forgetting to even stand in line for their boarding groups getting to cut ahead of those whose group is currently in the process of boarding. That should not be allowed. It's rude and disrespectful to other passengers/customers."
Cons: "The landing in San Antonio was the scariest of my life. I honestly thought we were going to crash."
Pros: "Service was good"
Pros: "Fast, friendly, on time"
Pros: "The costumer service at Denver international airport was great."
Pros: "Flights were on time."
Cons: "Too many gate changes."
Cons: "Getting off the plane my stroller wasn’t there. Then I was directed to 3 different places before I could find it near the baggage area. The reason I had the stroller... to help me Navigate an airport with little children. Totally defeated the purpose. Never again frontier. You all suck"
Pros: "On time flight"
Cons: "Very bumpy flight , but know that is out of control sometimes"
Cons: "My flight got delayed"
Pros: "Crew was fine. Nothing exciting or bad."
Cons: "The boarding process sucks. Highly disorganized. Everyone in line near me was confused. There was a line of people even though she hadn’t called the first boarders yet. She called disabled, military and families with children under 2 and family boarding. There were 30+ people in line. Then the masse"
Cons: "Flight was delayed 1.5 hours"
Cons: "Delayed, unexplained turbulence, one work toilet, strange staff..."
Pros: "I just the atmosphere the feel of home."
Pros: "I liked that with the super short layover I didn't have to change planes. That made the trip less stressful."
Cons: "Same as above. It was the same plane."
Pros: "Friendly staff."
Pros: "I did not expect the seats to be as high as they were, they were reasonable and I wasn't crowding my neighbor"
Cons: "I didnt like that you had to pay for so many extras!! like seats, carry on, snacks... drinks..."
Pros: "Low cost"
Cons: "Flight delays, little info passed to passengers"
Pros: "That we didn't crash"
Cons: "Hour Delay Rude flight attendants The most uncomfortable seats ever charge for seating charge for baggage charge for coffee charge for a seat that reclines I surprised you don't charge to use the restroom RANDOMLY CANCELLED MY RETURN FLIGHT Takes 10 mins to get through the recordings on the phone The option to take a survey, loops you back to the beginning of the recording No compensation There is no value in your cheap fares. It ended costing me more to fly your cheap airline. You're awful, just go out of business already"
Cons: "We were delayed for over two hours! Then sat on the runway forever. Having to pay for both checked and carry on luggage is ridiculous."
Cons: "No complimentary stuff issued"
Pros: "The crew was helpful and apologetic."
Cons: "They purposefully understaffed the check in counter, which you have to use. They charge for every little thing, even carry on bags and snacks. The seats might as well be lawn chairs. They are so close together everyone onboard will die from head injuries if there's an accident. I'll fly Southwest from now on."
Cons: "Pay for snacks!? Water not free? Won't fly this again"
Pros: "Great ticket price"
Cons: "No drinks, zero comfort, every seat is so close together, no free carryonbag and the price to bring a carry on is high"
Pros: "professional staff. very smooth and safe flight."
Cons: "for safety i didn’t bring credit cards. I could not buy snacks. The seats were small and uncomfortable which I had too seat in for four hours. Only one toliet. It was very difficult to get of the seats to use the one toliet. I t was just too jammed."
Pros: "Plane was clean, new, on time, got us there 30 min early. Crew was nice. Honestly everyone who freaks out about Check bag and carry on fees is just uneducated. It’s very clear right on their website. Do your research and it still comes out cheaper than the big guys 9/10 times. But for $170/ticket all included, non-stop, round trip, you can’t get much better. Easily $100 less per ticket than the next cheapest airline which had multiple stops."
Cons: "Seats slightly uncomfortable but you get what you pay for. Not bad for flights under 4 hours."
Pros: "Sitting by the window enjoying the view, great service as well"
Pros: "Boarding Process was easy"
Cons: "Long Lines at gates; HUGE HIDDEN FEES; dirty airline; no comfort; no free soft drinks; with hidden fees, paid more than I would if I went with delta."
Cons: "Being in the air"
Pros: "The flight crew was rather funny. Only other positive was getting to my destination."
Cons: "Uncomforatable plane, no reclining seats, $40 dollar charge for a carry on,"
Pros: "The price."
Cons: "The space"
Pros: "We arrive on time"
Cons: "I missed my first flight but I was able to book the red eye flight the same day"
Pros: "extra leg room with seating upgrade"
Cons: "no under seat storage with seating upgrade"
Cons: "Never even got a cup of water! I was thirsty and would have loved at ieast water and or coffee! they were serving but seat 25 ---there were 3 0f us, both going out and returning a week later- nothing on either flight! No serious problems but to not have any service at all either way was unpleasant, I was in seat 23 returning. your prices should allow for at least water service!"
Cons: "they lost my bag"
Pros: "Flight delays, uncomfortable seats, all the extra charges for seating, luggage, snacks defeated the purpose of cheaper airfare. Gate hadf incorrect flight info. Frontier will not be my first choice for future flights."
Pros: "The credit and staff were friendly."
Cons: "I could not get online to get my boarding pass. (Twice) I had to pay for my luggage even though I only took one piece. It took me an hour to get my first boarding pass because I had to call and they had to walk me through it because it wouln't let me on. The second time the man told me the website was down which wasn't true. I had to get my boarding pass at the airport. Lastly, you have to pay for any drink or food you get on the plane. There is nothing cheaper about Frontier although it appears to be cheaper. With all these fees, it is more than say , Southwest."
Cons: "Flight was delayed about 1.5 hour but they made us move to a different terminal about 2 different times. This was confusing and could easily have been missed by a passenger."
Pros: "The crew was awesome, especially on our return trip. I believe their names were Kris and Tait? They were hilarious, made the flight super fun! It was a flight and a show!"
Cons: "Our flight to Denver was delayed by 3 hours, there were no employees at the Frontier podium until about an hour before our flight was rescheduled to take off. So basically no one to answer any questions. Also, didn't really care for all the nickel and dimeing. I have never been charged for a carry on until I flew Frontier! And when I checked in I was charged to pick out my seats as well. After all was said and done, it doubled the price of my flight. I would rather they include those fees up front than hit you with them later. I like knowing how much I'm going to spend from the get go and pay once."
Pros: "Friendly staff"
Cons: "Need to pay for snacks"
Pros: "Boarding was quick"
Cons: "Charge for a cup of crappy coffee...really? Is it even worth your time to charge $1.99. I'm not sure if I missed it when buying my ticket originally, but the seat should be in the actual price of the original ticket. When you go to check in was when I first noticed. Doesn't give you much of an option at that point since you can't stand for the flight. Being honest also includes being forthcoming at the start and having this know at first when booking as a part of the flight cost would be a good start. I may have decided to go with a different airline if I would have known."
Cons: "Lots of noisy children"
Cons: "Carry on fees?!?! WTF!!!"
Cons: "there's no free drinks. not even water."
Pros: "Several pieces of luggage came out of the plane and onto the conveyor soaked in what appeared to be hydraulic oil."
Cons: "Ruined luggage!"
Pros: "Ticket price"
Cons: "Over an hour late, carry on fees. Seat comfort."
Pros: "Great flight crew. Great cost."
Cons: "Seats were uncomfortable and wouldn't be suitable for long flights."
Pros: "Terrible experience when we arrived at las vegasc in a cab. There was no one at the counter to assist us. We both needed wheelchairs to the gate. We had to walk inside to the counter. both of us use electric wheelchairs when we are at home. Walking is very difficult and Frontier was not there to assist us at the curb. This one experience ruined flying on your airline. Sandyntx"
Pros: "Flight was on time"
Cons: "Not offer nothing to drink I was coffin and it felt terrible"
Pros: "The crew"
Cons: "All the costs for my luggage. I wanted to bring a larger suitcase so I could bring a special gift along for my daughter's family, but then I realized your company wanted to charge me more for that size of bag. Enough already!"
Pros: "Richard in Denver, while lacking in communication skills, actually set me up with two $50 taxi vouchers, $185 motel voucher, a $15 meal voucher, and a $50 future flight discount (which I'll never use). After waiting 3 hours in line, I'm glad I got some compensation."
Cons: "After missing my connecting flight in Denver because the SLC crew couldn't figure out how to fuel the plane for 2 hours, it took me 3 hours to talk to someone at the Frontier desk in Denver that was actually helpful and got me a flight booked to Austin (I needed to get to San Antonio), a hotel and taxi vouchers and a meal voucher. My flight to Austin consisted of a gate change, a snarky, rude attendant, an hour on the tarmac before take off and after landing, and lost luggage that I had to pay $85 in hidden fees to even get them on the plane in the first place. My luggage boarded the plane to San Antonio 5 days ago and they still can't be found anywhere. Don't trust the reps to place claims for you because they can't do it right. File claims for lost luggage yourself online. Better yet, NEVER EVER IN YOUR LIFE BOOK A FLIGHT WITH FRONTIER, EVER! Their CEO, Barry Biffle, doesn't even follow his own airline on Twitter. The customer service is complete garbage and you don't even get complimentary drinks on the flight besides water. The seats don't have any padding and there's enough leg room for a baby. The tray tables are large enough to hold your cell phone, but that's it. And don't expect to talk to any representatives because they either won't be at the desk, or you'll have to wait for hours on end."
Cons: "Read the first"
Pros: "See above"
Cons: "See above."
Pros: "Food/Entertainment NA"
Pros: "Cost of ticket."
Cons: "There is no wifi..The flight was delayed over an hour and a half. I think the baggage fee is crazy as well as the seat assignment charge. The flights are very reasonable but then you end up spending just as much when you tack on the additional fees."
Pros: "Horrible customer service"
Cons: "How they spoke to me and they couldn't tell me where my bags were. Customer service was horrible!"
Airlines flying from Norfolk to San Antonio have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Norfolk to San Antonio
Masks required on board, masks provided on flights from Norfolk to San Antonio
Social distancing seating
Middle seats unavailable to book on flights from Norfolk to San Antonio
Testing for antibodies, testing for symptoms for flights from Norfolk to San Antonio
Waiving of change fees. Search flexible flights from Norfolk to San Antonio