Pros: "The stewardess working first class was very rude to my son. Her negative attitude set the tone for the entire flight and ruined our experience."
Cons: "Nothing short"
Pros: "The crew was extremely helpful and friendly!"
Cons: "The seats, overall, could have been more comfortable... I have somewhat of a backache after my trip."
Cons: "No option to watch movies"
Cons: "Seats are small and not good for one's neck"
Pros: "Crew was great"
Cons: "All was great"
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Pros: "Enjoy flying with Delta, crew was great."
Cons: "disappointed they didn't have a few more snacks available."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "Don't know yet, because I have not left Korea."
Cons: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
Pros: "Ease of boarding and deboarding"
Cons: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Cons: "Ac not working properly. Hot."
Pros: "Courteous flight attendants"
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Pros: "The food and enterntaibment are always nice. The captain was super friendly and opportune with his communications. Seating was as fast as possible and boarding was swift."
Cons: "1/12 hours late had to change out equipment"
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Pros: "Great selection of movies"
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "Nice flight and good staff and service"
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Cons: "Customer Service was horrid except for last attendant. At one point one rep sent us running out of a secured area to retrieve our luggage and then go to British Airways for connection. We had 45 minutes in front of BA ticket rep to get us on BA182 and they took so long we missed the boarding due to reps slow processing to issue ticket. Then we were stuck outside of secured area."
Cons: "Customer service over the phone is the worst. 30 minutes for them to pick up and then get transferred to a very rude representative."
Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Cons: "No seat assignment prior to arriving at the gate"
Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."
Pros: "Pilot has very smooth landing. Crew were nice"
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."
Pros: "People, your people were fantastic!"
Cons: "Our backs and bottoms were in constant pain on the three hour flight. This was in the premium coach seats. Coach seats must have been unbearable. As usual, major airlines are making the general experience as miserable as possible in order to sell premium seats and services that used to be standard."
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent car and drive 10 hours to destination"
Cons: "This flight was significantly delayed while we waited for a late flight attendant to arrive. Delta offered us nothing but sad meaningless apologies. On top of that the PA system at the gate didn't work so finding out news as to what was going on was extremely difficult."
Cons: "Customer service was terrible and the flight departed before the departure time; as a result I missed my returning flight although i got to the airport an hour early."
Cons: "Boarding was 30 minutes late."
Flight attendant for first class is definitely not a morning person. Oh and the WiFi DID NOT WORK!
The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice
WiFi did not work at all!
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Cons: "Because of 12 hr between original flight and this flight, we drive"
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Cons: "No legroom in 17 E"
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "The plane was late but from that point everything was fine."
Pros: "Flight was smooth"
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Cons: "Delayed, old aircraft, no food, no entertainment"
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Everything about the flight"
Pros: "Timely and comfortable flight!"
Pros: "Flight was delayed. No food offered."
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Cons: "Flight delayed"
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Pros: "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Pros: "The seats in this flight were quite roomy."
Cons: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."
Pros: "Staff was accommodating throughout the trip"
Cons: "We were delayed on every leg of the flight - even sitting on the tarmac for 1.5 hours. No nursing rooms available in the airports."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "That it was a short flight."
Cons: "Small plane. I had to gate check my standard size carry-on bag because the plane was so small. Waste of a first class flight. How and why is there even a category for entertainment? There is no more entertainment unless provided by yourself. Even the free wifi is bullshit! I was given a warm beer! First class is not worth the money."
Cons: "Paying extra for seating"
Pros: "Not much"
Cons: "Not much"
Cons: "The people were rude and made us stay on the plane an hour and a half after we landed."
Pros: "Other passengers trying to make light of hectic situation."
Cons: "Delayed because crew was not able to get to the gate in time. Once they arrived they got things moving but passengers were already flustered and the airline stewards also seemed flustered, their attempts and multiple announcements to move people faster did not help and actually made things move slower..."
Pros: "I was in group 2"
Cons: "People were asked to let passengers off that had to hurry to connecting flights (our flight was late due to weather). I wish they would have those people stand up or something so others would pay attention. I was at the back is the plane and was still one of the last ones off. I think they could have been more helpful."
Worst plane ride ever. So uncomfortable and it ran late was just not a great company for us
Pros: "Flight was on time"
Pros: "Quick boarding, on time."
Cons: "The flight attendant checking people’s bags and boarding passes at the gate was not friendly."
Cons: "It wasn’t explained to me that Zone 2 allowed no storage of bags overhead. What was that $50 fee for? Hidden fees confusing."
Cons: "OMG, miffed and aggravated right now!! Currently on Allegiant Flight 1355. PIE to CVG A non-eating flight. These POSs MFers decide to have a friggen pizza party in the middle of the flight"
Pros: "Everything was simple and it was cool that they let the staff wear comfy clothes"
Cons: "Usb chargers in the seat, and free refreshments and peanuts"
Pros: "Crew unfriendly, unprofessional, and not courteous,"
Pros: "Flight attendants were great."
Cons: "Bag check agent could have been a little more friendly."
Cons: "Flight itself was great. Seats are very narrow"
Pros: "The price was excellent."
Cons: "The flight was delayed for two hours."
Pros: "Crew was friendly and helpful"
Cons: "Offer at least water at no charge."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Pros: "The crew was great. The flight arrived early and boarding was smooth. Seats were not that great. Would definitely fly with them again."
Cons: "A free beverage and snack."
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Pros: "Definitely the price. Boarding process was pretty quick. Flight attendants seemed nice."
Cons: "Left a little late, but still arrived on time, so that was okay. Seats aren't the most comfortable, but that's expected. Was still able to get a little nap in."
Pros: "Crew was nice and the plane was clean."
Cons: "Bring snacks and drinks because they charge for everything."
Pros: "Our plane was struck by lightning and therefore not able to fly, so we were deboarded and left to wait until a rescue flight could come in from Boston. Over the course of 4 hours, the crew kept us updated with every little change and were all very helpful! Once we were able to board the rescue plane, the crew handed out complimentary candy and drinks to help ease the wait times. Highly recommended!"
Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"
Cons: "This was the first flight if the day and the plane floors were fithly. It look as though they have not been vacuumed in a few days!!!"
Pros: "Affordable but no free water or snax"
Cons: "Cheap feeling seat. Thin plastic shells packed tightly together. But hey- its cheap!"
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "The price."
Cons: "Everything about Aligiant is horrible. Service, attitude, even the pilots can’t land smoothly. As a diabetic, they don’t even give you water withiit paying for it. Had my wallet in my checked bag and almost had a health issue."
Cons: "Extra charges for everything, even water"
Pros: "I’m 5’10- tall for a woman but average height I’d say overall. I was so cramped in that seat that next time I will choose another airline to get more rom."
Cons: "No free water?! That’s just cruel considering the flight was over 2 hours."
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Pros: "Boarding at the new Austin South terminal was a breeze!"
Cons: "It's ridiculous to make passengers keep their personal items on the floor when most of the overhead lockers are empty. Ridiculous and dangerous."
Pros: "Flight attendants did the best they could; just a bad situation. It happens."
Cons: "Said it was a radio problem, but we were delayed, told we were leaving, delayed, de-planed, changed planes and finally got in nearly four hour late."
Pros: "Great cost. Boarding and crew were seamless and pleasant."
Cons: "As with all airlines, it has all the comfort of a cattle car. No drink service - even water cost you money."
Cons: "We were moved gates a few times. Delayed a few times, finally on a plane and they deboard the whole thing. No one seemed too apologetic at all. Pretty much who cares, after spending money and being moved all over seeming like they cared would've been nice."
Pros: "Crew was nice"
Cons: "No wifi"
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "other airline seats are concave, forcing my back in to a painful posture. I'm 5'2", 120 lbs, so I'm not the normal body; but I just can't imagine who finds concave comfortable. Thank you Allegiant for a chair with a more-flat back."
Cons: "I was surprised with the carryon fee and wondered if I would have to pay fees to use the toilet. I didn't use it, so I don't know."
Pros: "Quick boarding with priority access Friendly staff"
Cons: "Unclear boarding instructions. Both flights roundtrip were delayed about an hour. Wasn't advised of seat changes and reasons why. Mobile passes were unavailable due to a system issue gate attendants had to check manually. Bring own snacks or eat before flight and provide your own entertainment. Seats not reclining are uncomfortable. Not suitable for someone with back issues. First flight was uncomfortably cold return flight was uncomfortably hot."
Pros: "Well, it was a somewhat inexpensive flight out of a convenient terminal."
Cons: "I say somewhat cheap, because by the time they ala carte everything, it's not so cheap anymore. As in no longer cheap enough to justify the bare bones service. The flight attendants are basically candy salespeople. I typically need help putting things in the overhead bin, but the flight attendant actually told me it wasn't her job. That indeed may be the airline's bad policy, but she also thought her way of expressing it was appropriate, which it is not. That has to come straight from the top. Also, what kinda janky airline doesn't serve complementary water. Probably the biggest deal though was that my flight was delayed for 2 hours both ways due to a maintenance issue. I know air travel is fairly safe, but given the track record of both Allegiant and Airbus, I was a little worried during the flights. Even though this particular route is convenient for me, I'm going to avoid Allegiant."
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Pros: "Low cost, great service, arrived 20 min early"
Cons: "Seats were kinda tight but I'm sort of used to that"
Cons: "Arrival in Ft Lauderdale... Bags took an hour to get to carrousel. Never were posted on the information. Flight were, as expected, uncomfortable."
Cons: "I paid more to be upfront so I could get off plane faster but there was no room in overhead because people had put their carry on and personal items. I also didn't like that drinks weren't complimentary, especially beings that it was a 3 hour flight."
Cons: "Having to pay for drinks. But, I didn't even not mind it that much. I'd much rather a cheaper flight"
Pros: "The stewardess remembered us from the previous flight and was awesome to my son!"
Cons: "Kind of bumpy and a little late."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "The price."
Cons: "Having then bill me for each little thing."
Pros: "It's a cheap direct flight. Seats don't recline, so if you're tall, you won't have anyone leaning into your knees."
Cons: "The seats are really packed in, and people kept slamming into my elbow as they walked down the aisle. De-planing was a bit chaotic, I don't think many of these people fly regularly, and were having some serious heebie-jeebies at their bags being in an overhead compartment not immediately above their head. So before anyone was mobile or doors were open, there were large pieces of luggage being passed around through really crowded spaces. Chill, people. The baggage carousel at the new terminal was poorly designed, shutting down when people went to pick up their bags. It took awhile to get our bags, and we were scolded by the staff for tripping some sensor. I don't know what universe y'all live in, but in this one, you have to move close to the carousel to lift your bag. So the sensor tripped like three times and people were unhappy."
Cons: "The flight was late and we were not given updates until the time we should have been taking off."
Pros: "The crew was good and had customer service"
Cons: "After an 36 hour delay and only $8 meal voucher in Las Vegas, highly disappointed!!! The next flight was late arrival and Late boarding. everything to include water and sodas are extra fees. not impressed and will never fly Allegiant again"
Pros: "Nothing in special."
Cons: "We took two United flights today.... Both were delayed... Really annoyed by it. Took Delta and AA some days ago without a hickpup."
Pros: "The crew was kind and entertaining and super helpful"
Pros: "He united crew in Chicago were awesome, they got us on a much quicker connection home! Great customer service"
Pros: "It was a pretty good flight. Everything was great other than I felt very rushed and felt like I bothered the flight attendant when I asked for sugar with my tea. I tried to ask for a stir stick with my sugar but she had already moved on. The flight was also very cold."
Cons: "The temperature could have been warmer (i had pants and 4 shirts on and still felt cold). I also felt like I was rushed and unable to get all the items I needed with my tea from the female flight attendant."
Pros: "Entertainment was quite good"
Cons: "The seats are quite uncomfortable for long travel"
Pros: "The crew was really nice. Flight was quicker than expected."
Cons: "Seats could be more comfortable. Boarding process should be more organization. Snacks could be way better."
Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
Pros: "Landed early"
Cons: "No wifi or substantial snacks/dinner. Paid for bag"
Cons: "Fellow passengers; too many howling kids with clueless parents"
Cons: "I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity."
Pros: "The check-in staff were very friendly and helpful."
Cons: "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
Pros: "The journey was smooth"
Pros: "At least I could watch movies."
Cons: "After a long journey in Japan, flying United back to the U.S. was a rude awakening. Their crew has no regard for the manners or respect in Japanese society. I was sitting in an exit row aisle behind a restroom in economy. The staff kept bumping into me and my entertainment system as they tried to rush up and down the aisles. Really taking a breath and walking more slowly could have resolved this. At one point, the staff almost caught my arm between my seat and their rolly cart. The plane was old and in disrepair. My neighbor's entertainment system screen needed to be propped up with duct tape. The seats are stiff and uncomfortable, and the headrests are designed so that if you have a U head support, it will collide with the headrest and curve your back into a C. Some staff could use a refresher on basic Japanese. One flight attendant kept asking everyone "US Citizen or 日本語？" which means Japanese Language. Those are not mutually exclusive questions for many bilingual flyers. I usually tolerate airplane food, but this was the first meal I could not eat on a plane. It was eggs and hash browns, and it was so mushy and salty, I decided to pass. The bathrooms dirty quickly, and are a disappointment compared to the amenities provided on your basic Asian carrier. No toothbrush. No hand lotion. Just soap. We left Narita after 5 pm, and were served this weird dinner breakfast meal. Six hours later (of a 12 hour flight) it was about 11 pm in Tokyo, and 7 am in the destination city of Houston. Might as well get back to American schedules? I don't know, but when I was naturally getting tired and putting on my sleepmask and earplugs to get some rest, a rude flight attendant kept asking me if I wanted breakfast or orange juice, shoving items in front of me (with one hand, a no-no in Japanese culture), and repeatedly asking me despite me shaking my head no. I really don't know where they hired these people. My bag got held up by customs in Houston, and United transfered it to a third party courier service who tried to call me at 1 am to deliver it. That was a bit later than I expected, and I missed the call. The next day, I tried to call the driver, who hung up on me! I called their customer support, who was unable to contact the driver or the delivery service. Just who did they hand my bags to? Thankfully, after an 18 hour wait, I got my bags back, but it was a stressful wait. Throw a dart at a list of Asian airlines, they're all better than United."
Pros: "Absolutely nothing!"
Cons: "Scheduled to arrive in Honolulu @ 7p on 10/7 but won’t arrive until 10/6 @ 11:26a. My only daughter re-enlisted in the military and I was due to attend the ceremony but because of United Airlines that didn’t happen. So disappointed as she is also. Overall such a horrible experience!"
Pros: "Boarding and checking in was great.."
Cons: "there where some issues with the airplane from the beginning we were inform that the seat belt and cigarette icons lights were no working . but then they have to call technicians to do a recheck on the plane so there more issues no just about the lights we have to stay in the plane until fixed some people lost their connection flights. the terminal where we landed was a long walk to customs then pick up bags and transport to the next terminal no enough time to eat between flights. to stressful ."
Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Pros: "The stewardesses were fabulous! Very kind and accommodating. Both candy and the other woman helped me out in getting my musical instrument onboard without it being a hassle."
Cons: "Seats could've reclined a little more."
Cons: "What is Kayak anyway? Check your records Kayak in no way helped my travels. Kayak was not able to book my lame flights with the lame and soon to be bankrupt again airlines. Kayak has done nothing but waste my time. Thanks. Is Kayak publicly traded? I'll have to look that up. Great short sale right there."
Cons: "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
Cons: "The plane was delayed because it had no air conditioning. We got on after an hour and a half delay with NO AIR. I was almost sick the entire flight because it was so hot."
Pros: "The space of the plane since I volunteered to be at the emergency door I felt comfortable..."
Cons: "Not giving me my seat number because my ticket was not a standby ticket and I seem to think that the agent thought that I was on standby but I have to go to him several time to make him understand that my ticket had a confirmation number and I did a reserve and I needed a seat number it was not on standby when he checked it he said okay and I also explained to him that I was a military personnel ... The agent should treat us with respect you should have gave me a better information and just throw me away then going back to him several times for the correct solution..."
Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."
Pros: "The ticket staff. The only thing about the Harlingen airport is that it needs more than a couple of exray machines ....the Valley is woefully behind in staff training and technology. It took forever to get through the short lines...it was too long of a wait."
Cons: "The way that a couple of young AA men who were biligirent, combative and vulgar upset about their seat assignments. I told one of the young men to stop using vulgarity and no way to treat the lady that was doing her job, she continued treating them with courtesy and they kept mumbling under their breath God knows what. So young and already so bitter. They were towering over her and took a confrontational stance...she finally called security. I would not allowed them on the plane. I commend the young lady there in Harlingen."
Pros: "Professionalism from the crew."
Cons: "Purchased a Basic Flight and although the flight and crew were great. The seat were uncomfortable in the sense that they did not recline even a bit. Otherwise good."
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Pros: "The crew was very courteous."
Cons: "The flight was delayed for about an hour - The planes were backed up on the tarmac. It is aggravating to think that you have enough time to make a connection and then to be waiting around for such a long time to take off. Paying for movies."
Pros: "On the whole plane,my row was the only one with a vacant seat. I needed wheelchair assistance getting from check -in counter to the plane and the person who helped me could not have been nicer or more helpful."
Cons: "The savory pretzel snack was very skimpy and I could not drink their water because they only had Dasani which contains an ingredient that I am allergic to."
Cons: "My friend traveling with me was not allowed on the plane at first because united said he didn't have a ticket. I had to get off the plane and go show them our confirmation info and where we had already checked in for the flight. Still took anther 15 minutes and they where very rude until they realized their mistake...."
Pros: "Safe landing in windy conditions."
Cons: "Air-con failure delayed departure. No complimentary food or OH. Poor legroom. Nothing"
Cons: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Pros: "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"
Pros: "Isle seat as empty but when i asked to move they told me i would have to pay over $100 and we were ready to take off so no one ever used the seat and i was smushed by the window the whole time."
Pros: "The people were really nice. We left on time or early on most flights which was also nice. Like the variety of liquor and prices for beverage that's offered."
Cons: "The in flight entertainment doesn't compare to delta. Our last plane was getting retired so it didn't have any in flight entertainment and the snacks tasted really old. The other flights had spotty connection at best and was hard to connect to their movies."
Pros: "Quick flight to Chicago"
Cons: "The attendant was kind of rude"
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Pros: "Typical flight. Crew was fine, nothing great or memorable. Free movies on devices are nice - although it would be nice for gate agents to mention it prior to boarding so guests without cell service could download the app on the airports wireless prior to boarding if they didn't already have it."
Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
Pros: "It got me home."
Cons: "Boarding was terrible. Couldn't hear the PA's for boarding. Didn't get the boarding group thing since there was absolutely no division of where groups should be and no room for the group lines until it backs into the wall. Upon boarding I noticed we were in the center seating which was not what I had booked directly with United. When I had originally called, I explained there were four of us and the explained we could have 2 and 2 by a window but in separate groups or 2 and 2 behind the others in the middle rows. I wanted the window seats. Upon getting the res notification I noticed it was in the center so I called to have it switched to the window rows as previously requested and he said no problem and he would change them. I guess I should have followed up again since once on the plane we were in the center seats. I explained to one of the flight attendants since this was kind of a big deal. She was going to check with the gate agent and get back to me. I never heard from her again even though she knew where we were sitting. I guess she was busy and forgot! The four of us were tired and fell asleep which caused us to miss the meal which was served very early in the flight. No problem until later in the flight I asked the female flight attendant in the back if I could get a meal or some snacks for my daughter since she was now hungry. She told me she would check on it when the seat belt sign was turned off. At this time it had been smooth for quite some time and many passengers and other flight attendants were up and walking around. So if this fa was so concerned shouldn't she be telling everyone else to sit down instead of sitting in the back READING A BOOK? I still didn't have a problem as we patiently waited until she just didn't acknowledge us. Finally, I made the same request to a male fa while the same female was right behind him. He was great and came back soon with a meal I believe he may have retrieved from 1st class. He said the original ones in the back had been sitting to long. Great job to him. Sorry I do not have names. The Lufthansa crew on the way over to Frankfurt worked nearly nonstop, this crew hardly worked. Not impressed at all. By the way, I never write reviews."
Cons: "The worst experience ever paid $466 each for our flight. Our seats were changed for whatever reason to the last row, we sat in back of plane it was very uncomfortable and we could not relax. Out of airlines control was a sick screaming toddler for 2 hrs of this flight in front of us."
Pros: "Flight times were accurate."
Cons: "As soon as we arrived to the airport, checking in was the biggest hassle. We were harassed by a guy working the ticket counter named Guilermo. He was EXTREMELY rude and continued to harass us and followed us after we checked in and we're already at the security check point. It's $25 to check a bag but if you check 2 bags their website says its $35 for both. We were charged $50 to check two bags. Even after Guilermo told both of us that they wouldn't charge us for the second bag to be checked. The guy that checked our bags was also extremely rude and clearly didn't care. Once we started boarding the flight several passengers had to check their bags at the gate because there "wasn't enough room on the plane". Not really sure how this was fair since we had just paid $50 to check two bags and were lied to about it when several people just checked their bags for free. We chose to fly with United because of the good deals they have on flights but after our experience I would MUCH rather pay more money and have a lot better customer service. We had such a horrible experience it almost ruined our first day of our week long trip. I'm. It really sure if it's obvious to the employees of United but traveling for most people is a very special occasion. This occasion happen to be a very special one to us as it was a family vacation and seeing family we haven't seen in years. The poor attitudes and rude demeanor from the United staff is all we could think about even after we reached our destination."
Pros: "My flight was overbooked, and I was in one of the later boarding groups. When I got on the plane, someone else was in my seat, and apparently had been told by the crew to sit there. There were no extra seats visible. Clearly upset, a very nice flight attendant brought me back to the galley and chatted with me (not reacting negatively to my less-than-stellar attitude given the situation) while another went to "handle it." Not sure what magic she worked, but I ended up with a window seat in an exit row with lots of leg room. An unfortunate situation was handled very well and I'm really appreciative!"
Cons: "I couldn't get the WiFi to work and my seat didn't recline (because it was an exit row)."
Pros: "What I like it was very peaceful flight overall the staff was excellent and communicated with everyone very well."
Cons: "I really don't have any dislikes about this flight"
Cons: "The snack food was the worst I've ever had on any flight. It was some kind of Asian-style snack and I almost gagged. Never had a snack on a plane I couldn't eat until now."
Pros: "Safe, On time Flight attendant was brilliant"
Cons: "I specifically said the aisle seat and on both flights United put me on a middle seat and on a window seat. Both flights were late. I almost lost my connection flight. It was so late that I didn't have time to eat or use the bathroom in my layover. As soon as I got into the plane they closed the doing because my first flight was super late. Then on the food service I wanted to buy food and by the time they got to my aisle they didn't have anything ( just the horrible pretzels) I'm super disappointed with United."
Pros: "I liked that they made it to my destination on time."
Cons: "Everything costs money on top of the tickets I purchased. To compete with other airlines they are going to have to start including food, baggage, and entertainment for free especially on international flights."
Cons: "The service was good, but I found a hard object in my chicken dinner like someone lost a molar. I couldn't finish the supper."
Cons: "When about to get on plane, carry on taken to checked bags; 5 people already on plane were required to come back off and check bags. I begged not to have to check because I was flying to Nicaragua and was worried my only bag would get lost. I was right -- it did not arrive in Nicaragua until the next day. We sat on runway for 45 minutes before departure so United could fix BOTH sets of the plane's wings lights. Why did they not discover that at any time BEFORE we all boarded or while we were boarding -- NOT first when deciding to pull away from gate. Delay caused many to miss connections."
Pros: "Crew was very nice"
Cons: "Getting off the plane my stroller wasn’t there. Then I was directed to 3 different places before I could find it near the baggage area. The reason I had the stroller... to help me Navigate an airport with little children. Totally defeated the purpose. Never again frontier. You all suck"
Cons: "Never left been waiting since 6 am for an alternate flight with no luck being charged for carry-on n I have no money not even to eat and I gotta be here til 6 pm"
Pros: "That it took me home!"
Cons: "Been on time"
Cons: "Not have a delayed flight."
Pros: "Crew was friendly, the plane looked to be newer nice and clean amd flight waa on time"
Cons: "The one "personal" bag policy is insane! I was caught off guard and had to pay for a small carry $50 @ the counter before boarding. If I were aware I could've paid in advance for a lower price and brought a large suit case. Thank God it was a short, 2 hour, flighr because it was not a comfortable seating, it was VERY crammed! AND snack and/or drinks during flight are not complimentary. It was really hard to understanding the crew member giving the emergency instructions over the PA, had a very strong accent."
Pros: "Clean plane, great customer service."
Cons: "You have to pay for a reclining seat, only the first theee rows have them. You have to pay for even soda drinks. Ok for shorter commutes, but a 4+ hour flight is miserable."
Pros: "Quick flight"
Cons: "Seats were uncomfortable and lap trays were small; all beverages cost money to purchase"
Pros: "The whole plane was sick of how uncomfortable the seats where they did not lay back they where hard the tables could not even hold r drinks I will never fly again after my return trip him and I’ll make sure no one else uses them this was the most uncomfortable flight I’ve ever had and my longest flight 5 hours the whole plane was not happy then they want to charge a arm in leg for every single thing this is sad"
Pros: "So you got me from point A to point B."
Cons: "Uncomfortable seats. Overpriced fees for carry on luggage."
Cons: "Nothing, the whole trip booked through Kayak on Kiwi was a disaster."
Pros: "The crew kept a very positive attitude. I only caught one members name, Maddison, and she and everyone else were very professional"
Cons: "I understand the need for the emergency landing, and an happy that passenger is still alive. But the almost / hours we spent sitting on the runway in Little Rock for the limited amount of medical supplies, that could of been replenished in Dallas was a waste of every passenger on that flights time"
Cons: "The seats do not recline & they are very small so it was hard to be comfortable. My daughter found it hard to rest. The extra bag fees were a surprise and the fact that we landed an hour late because there was bad weather but we weren't told that we would be late until we were about to land and by then our ride had been waiting an hour and there was no way to notify them. I will not fly Frontier again unless I absolutely have to."
Cons: "I had pre checked in but when I got to the gate (on time for the flight but late in the boarding process) they didn't make an announcement for last calls or for any checked in passengers so I missed my flight. They were changing over the signs for the next flight, so it still read my destination, but the time was an hour later so I thought it had been delayed."
Pros: "2.5 hours is long enough to get thirsty, a cup of water would have been nice."
Pros: "I got there."
Cons: "Claustrophobic, charged for everything, no blankets. In the future, I'll pay more to fly with a different carrier. Also, the hard sell at the end of the flight for the credit card was obnoxious beyond compare."
Cons: "The small seats and no leg room"
Pros: "the beginning price - maybe?"
Cons: "I got to the airport in Dallas 2 hours before my 6:55 flight, and at that very moment, received a text that the flight was delayed 3 hours. At that time, there was NO ONE at the Frontier check in to explain what was going on. I understand there was excessive wind in Denver, but there should have at least been a Frontier representative at the gate in Dallas. On my way home, again the flight was delayed by an hour because of something on a previous leg. Because of this, I am going to go with any other airline first. I think Frontier should either co-op with other airlines to get people to their destinations on time or have more planes.......or AT LEAST have someone at the gate to offer next day service or a voucher or a free snack or something. I also do not like the whole A LA CARTE theme with this airline and Spirit Air. I do not like that I was going to be charged for a coffee or a coke. The whole thing is too confusing, and I am going to pay more for an American, United or Southwest flight next time."
Pros: "This was my first time to fly frontier... and probably my last. The fact that you have to pay to do everything puts this as a more expensive airline without any of the benefits."
Cons: "The flight was ok,but the stewardess let small children run all over the plane and climb all over the seats."
Pros: "I like that the seats are thinner without a lot of padding. It gives more leg room. I like that my knees aren't hitting that seat in front of me. That crew was very nice."
Cons: "I don't like having to pay extra for my luggage. One bag should always be free and extra bags should be paid for. Paying for water is bad too. Water is cheap. People would buy a snack if they get free water. The fold down tray is also too small."
Pros: "There were quiet babies on the flight."
Cons: "It took longer than usual to board and the staff kept going back and forth about going through the safety proceedures."
Pros: "Nice staff and crew."
Cons: "On Frontier chairs don't go back. You have to pay for carry on (not including a purse or backpack) and check bags. If you want to guarantee you sit with your partner/friend you have to pay additiona fees at early check in. That's just straight up wrong."
Pros: "Price, a non-stop route at a good times, friendly attendants and pilot."
Cons: "Paying extra for many things that are typically included (water, almost all seats, carry-ons), seats didn't recline and weren't comfortable if flight is long, no magazine to read."
Pros: "NOTHING NOT A DAMN THING"
Cons: "Almost $100 in hidden fees, having to pay for a seat, not getting a refund for ambiguous checkout jargon for a higher priced seat before I even checked out - so just changing my mind cost me money, sitting on a packed plane next to sick people isn't fun since I'm sick now, the planes are cheaper and made with charging customers money in mind. Overall, a completely horrible experience. Never again."
Cons: "THE FLIGHT KEPT BEING DELAYED ALL DAY AND THEN IT WAS CANCELLED. PASSENGERS HAD TO SECURE OTHER FLIGHTS TO THEIR DESTINATIONS. SOME EVEN MISSED IMPORTANT EVENTS LIKE FUNERALS, CRUISES APPOINTMENTS, ETC. I WAS A DAY LATE FOR MY EVENT. I THINK WE SHOULD HAVE BEEN TOLD IMMEDIATELY SO WE COULD HAVE MADE OTHER ARRANGEMENTS EARLIER. I WAS NOT A HAPPY CAMPER AND WILL NOT CONSIDER FLYING FRONTIER IN THE FUTURE!!!!!!!! THAT WAS MY FIRST AND LAST TIME TO PURCHASE TRANSPORTATION FROM FRONTIER AIRLINES."
Pros: "I was transported safely from point A to B. That's about it."
Cons: "Check-in was atrocious as we watched the clerks migrate from one crisis to the next, and no TSA pre-check. WAITING at every stage of the flight. You would think a one-way would be simple, but no. An hour at the departure terminal, delayed in-air, then sitting on the taxiway for an hour and a half at the destination, followed by more waiting at the gate. The pilot's excuses didn't help any, clearly trying to avoid an onboard riot for a flight in which we waited longer on the ground than we flew in the air. We checked the board afterward to see if any other airlines' flights were delayed--nope, only Frontier, every one. It's clear what happens. They pay the least possible expense for airport services, and are then the lowest priority at every stage of operations, resulting in delays at every phase of flight. The most frustrating flight I've ever had that didn't include actual incompetence or bad weather."
Pros: "I was stuck in the Dallas airport for 15 hours. The plane was broken waited on s part and was delayed and finally canceled. Scheduled to leave at 6am finally left at 8:05 pm. I was stuck in the Dallas airport for 15 hours. The plane was broken waited on s part and was delayed and finally canceled. Scheduled to leave at 6am finally left at 8:05 pm."
Cons: "I was stuck in the Dallas airport for 15 hours. The plane was broken waited on s part and was delayed and finally canceled. Scheduled to leave at 6am finally left at 8:05 pm."
Cons: "Checking in / dropping off bags: pulled many out of line to go ahead because they had obviously shown up late. Long line"
Pros: "Made the trip safe"
Cons: "Seats were uncomfortable."
Cons: "Delayed for 3+ hours"
Cons: "The ticket taker at my gate was very rude and did not give any information about my flight. Even one of the flight attendants was rude. Plus, my gate on my ticket was wrong so I almost missed my flight."
Cons: "I miss this flight.. Which was my returning flight home. Due to a flight coming to Cincinnati being cancelled thanks to mechanical issues and pilots working the maximun hours they are allowed. When asked about what frontier could offer the associate lied and stated they only had flights for Saturday ."
Cons: "I didn't know I had to pay for a carry-on bag upon arrival. That's an additional $45 I didn't know about. There was a 4 hour delay and no clear explanation as to why. There was never an agent at the desk when people tried to ask. Our gate changed 3 times. Overall an awful experience and I will never be flying Frontier again."
Cons: "Charge $45+tax for ONE checked bag AND $40+tax for a CARRY ON!?! I'll be sharing this fact with Facebook, Twitter, YouTube, Instagram, FourSquare and Yelp. I'm never flying Frontier again and I'll be telling everyone I know to avoid them as well."
Pros: "On Friday, July 8, at DIA airport I waited almost an hour before someone took me to my gate A42 for Flight 122 supposedly departing at 8:10 and boarding at 7:35. Finally, I had to bring this to the attention of the ticket agent as I did not want to miss my flight. Noone came and the poor overworked worker took me at 7:45 -we did not arrive at the gate until 8 o'clock (luckily the TSA checkpoints were NOT busy) and had the flight been on time, I would probably have missed it. This gentleman asked repeatedly for assistance for over 40 minutes and no one came to his aid. I panicked and I want Corporate to know they need to hire adequate help so their customers are not treated like dirt. Once I boarded, the crew was fabulous! However, I am not happy about such a horrible experience. I deserve a refund or free return ticket for my inconvenience. I have flown other airlines and have never had such a negative experience with wheelchair assistance!!!"
Cons: "You all charge piece meal for everything; yet you don't hire enough people - I bet Corporate executives are getting their fair share!"
Pros: "My bags was lost didn't even offer any thing to compensate me for the risk inconvenience that I had to spend 100.00 I already paid for my baggage can I get a refund too"
Pros: "The flight was a different experience than most of the other airlines that I have dealt with. I liked Carl the coyote as the plane's mascot and the flight attendants were kind."
Pros: "In every way"
Cons: "A to Z"
Pros: "The best part about the flight was when we landed in Dallas."
Cons: "The most uncomfortable flight I have ever been on. The seats were very hard and could not adjust. There was no information about the flight provided at any time during the flight except for when we were preparing to land. Compared to American Airlines (which we flew with on our way to Denver), Frontier has no comparison. There was absolutely no entertainment provided, and there were additional costs and fees at every turn. Not only do they charge for any and all refreshments, they also charge you to have a carry-on bag. The flight was also very very loud. The cabin rattled and roared for the entire hour and a half flight. We will not be flying Frontier again unless some major upgrades are made."
Pros: "First time flying with Frontier. No complaints other than having to pay for my carry on luggage. But when I only spent $80 (taxes and fees included) to fly from Dallas to Denver, I'm still happy."
Pros: "Delivery of promised services"
Cons: "Things out of anyone's control ie security"
Cons: "I bought my ticket online for $41. I went through two long lines to get my boarding pass. At the end of the second line I was refused a pass because it was 25 minutes until flight time. I was told I had to be rebooked on another flight to the tune of $99 plus $30 baggage fee. Since I had no other choice I rebooked for a flight NINE hours later. After all this I was sent to TWO different WRONG gates nearly missing that flight. At least I got an apology for that. The wrong gate fiasco was because Frontier shares gates with Jet Blue and Spirit. I could not hear the gate change announcements because I am hearing impaired. A lovely way to spend a day in Denver!"
Cons: "No complementary drinks. Short fold down tables."
Pros: "The price"
Cons: "You get what you pay for, I guess. It's so sad to see a once customer-focused company become only about the numbers. Tiny seats, EVERYTHING is an up charge."
Pros: "flight on time"
Cons: "totally squished between two largely overweight individuals. This was the most awkward interaction I've had with the human race in my 41 years of existence. Can there not be an overweight seating section with two seats per row and charge them more?"
Cons: "Very slow baggage claim. Had to wait about 1/2 hour."
Pros: "Your crew was nice"
Cons: "I am 6 feet tall, and found your seats entirely too tight for my frame. I'm not overweight, just tall, as are many people. Worse, I paid $150 for my ticket, and other passengers I spoke with paid either $100 or $38 - round trip. Apparently I didn't check your site on the days of the week that you offered your discounts. I then had to pay $40 x 2 for my little carry on bag, which was ridiculous. I plan never to fly with you again."