Find cheap flights from Norfolk to San Francisco Bay Area

Pros: "The flight was less than half full, first time in years I’ve had that experience. Everyone had space to be comfortable. Crew AND passengers were all polite and relaxed. Cheese and fruit tray was delicious. Free texting and entertainment for your own devices."
Cons: "It took me awhile to access the free entertainment available for our own devices, but then it was great, including Oscar nomination movies and wide variety of tv, documentaries etc"

Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."

Cons: "When I asked a flight attendant to pour water in my own reusable cup she frowned and told me to use new plastic cups each time. I told her I’d rather not have water."

Pros: "Great crew! On time professional Food average. Excellent pitch for the Alaska Mileage plan and credit card"
Cons: "for a 1 hour flight, you could add more frequent services from Reno to SJC. This will help remove traffic from the roads during long weekend and encourage more travel to Reno/Tahoe area from those of us who don’t prefer driving in traffic"

Cons: "It would be great if there was power outlets for notebook on board/"

Pros: "Got exit row seating (16C) and crew was good."
Cons: "Wifi isn't reliable near Cabo - so get your movies and messages in! Restroom in the back made using it at times (drink service) impossible for 10+ minutes."

Pros: "Great seats, excellent crew, food and drinks were great..."
Cons: "Boarding wasn't good. Stuck outside on the jetway / tarmac in 90F heat for 10+ minutes in Cabo. Bad for kids and elderly - better to have everyone wait inside with the AC on until the plane is ready!"

Pros: "We were on our way to a bachlorette party and the crew was really fun and adding to the whole experience."

Cons: "I expect Alaska Air has made a tidy sum from passengers who have to rebook when they depart the gate early."

Pros: "Excellent service, timing, crew amiability."

Pros: "Donny was the best crew member. Everyone was very nice and very attentive. Restroom was very clean and the whole plane was very well maintained."

Cons: "Flight was delayed for 1h, you had to pay for food and entertainment for a 5h flight"

Pros: "Quality service and professional interaction from flight crew"

Pros: "The air gods and goddesses who looked after us"
Cons: "Nothing"

Pros: "Staff was very friendly & the boarding process was quick."

Pros: "Arrived on time time"

Cons: "I was late two minutes and they wouldn't let me on the flight. I arrived at 5:10am for a 6:00am flight. Boarding started at 5:20. They told me that I wasn't allowed and that I would 'have to' book another flight for another $125!!!! I feel like I was robbed! By the time I made it to the gate of the other flight I was 'forced' to buy it was 5:48...plenty!!!!! of time to board my previous flight! I will NEVER fly with alaska again! Bunch of thieves!!!!!!"

Pros: "Alaska has the fastest baggage handlers in the business. The bags were already at the baggage claim."

Pros: "Totally Everything About Alaska Airlines Was Awesome !"

Pros: "On time"
Cons: "No special perks"

Pros: "Personal entertainment iPads are nice options to rent for the flight duration."
Cons: "I had a window seat - 10A, except there was no window, just s blank wall space. Needless to say, 5 hr flight felt very long."

Cons: "Nothing"

Pros: "Had no issues with flying with this airline, everything went well!"

Pros: "I always love the food in first class on Alaska. Great crew."
Cons: "Rattle and vibration noise on lift off in plane. Don't know where it came from but as much as I fly, I've never heard it before."

Pros: "Staff was very friendly."
Cons: "No usb cords."

Pros: "The only thing I didn't agree with was we asked to change my dads seat to a seat more room bc he had hurt his back while on vacation the seat was open that we wanted but they still charged $50.service charge."
Cons: "Service was excellent"

Pros: "Kindness to a mum traveling along"
Cons: "More snacks!!"

Pros: "I liked being able to check in on line ahead of time. Boarding was efficient ."
Cons: "Pretzels"

Pros: "They were on time. We went economy. We got what we paid for. Brought our own lunch. I would recommend it. Flight attendants were good. No surprises!"

Pros: "Crew was friendly."
Cons: "Had a window seat, and the "wall" by the window was ice cold. I was wearing a windbreaker and was shivering the entire time. My feet were in thick wool socks and leather boots, and even so they were freezing! This did not happen on my previous flight with Alaska, so I hope this is an isolated experience just for this particular plane."

Pros: "I made multiple requests for proper seating for my mother Flights going and coming, the crew tried to make up for incorrect seating of a sverely handicapped walker."
Cons: "Bad handicapped service, until too late"

Pros: "Friendly, charging outlets at every seat"
Cons: "Nothing"

Pros: "This was my first time flying on a big commercial plane and having to deal with big airports. All in all, I had a great first time experience. The whole process made sense, it was fast, easy, everyone was friendly. I never had any hiccups or got lost. So thank you for making my first time so easy and for all the hard work all of you do to make that possible for everyone!"
Cons: "The plane left late but still arrived on time so I really don't count that as a criticism. If that's the worst thing you've done, then keep doing what you're doing because I have no problem at all with it haha. I will definitely be a repeat customer!"

Pros: "Everything was wonderful"
Cons: "the crew, especially the guy was so busy talking to the other crew members that he was just going through the motions of taking care of the people. I asked him what mountain that was outside the window. His response was "I don't know" and kept right on talking to his other helper. If a patron asks a question he should at least not give the impression that I was interrupting his talk with the other steward while serving"

Pros: "Always great service"
Cons: "Somehow I ended not sitting next to my companion. In my head if you purchase two tickets, they should automatically assume you want to sit together. I guess I needed to select seats before the flight."

Pros: "I liked customer service . punctuality"

Pros: "I like that they allowed active duty to board along with first class etc.."

Cons: "The movie players had no power so it took a while for the crew to get them to us."

Pros: "Great crew"
Cons: "Economy is tight, but that's why it's cheaper."

Pros: "Service was Horrible"
Cons: "Not a friendly airline at all. Book with someone else."

Pros: "That I arrived on time"
Cons: "That I can't find a flight to South Florida with you guys"

Pros: "For us there quickly and mostly in comfort"
Cons: "Too hot all flight, the vents blew hit air"

Cons: "Flight was cancled"

Pros: "I called to change seats for my wheelchair dad and was cheerfully well accommodated by customer service."
Cons: "When I initially placed the reservation online my dad was seated in a middle seat in the back with no options to change seats. I had to call customer service and they were very helpful."

Pros: "Flew to Seattle in the morning in a Southwest Cattle Car. Flew back on one of Alaska's new 737's. Really liked the cabin design. Cabin lighting was very impressive and very easy on your eyes. Well done Alaska!"
Cons: "I'm 6'-6", so more legroom would always be appreciated."

Pros: "Very friendly service. Attendants have God attitude. You can tell the employees are happy and paid well"
Cons: "The bean burrito they give out is just ok. I think it will be better if they just gave a small bag of potato chips or something else. It's free, so all you can do is not eat it if you don't like it I guess."

Pros: "I liked the selection of short films from SIFF, the crew was good."
Cons: "The cabin was a bit too chilly"

Pros: "Service was good"
Cons: "That you charge for the miles credit card"

Pros: "The crew was friendly and we were on time. there was no entertainment due to being a short flight, very understandable."
Cons: "The line to check in was horribly long & slow. Almost everyone in line was complaining & many were afraid they would miss their flight, including myself. I arrived 2 & 1/2 hours early & barely made it to my gate!"

Pros: "Amazing"
Cons: "Nothing"

Cons: "Purchased food on board. Dry and unappealing."

Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."

Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"

Pros: "Great crew, snacks, comfortable flight."

Cons: "More leg room."

Cons: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"

Cons: "Not delay the flight for 3+ hours"

Pros: "Good crew."
Cons: "Very tight spaces. No tv."

Pros: "Service by the Delta team"
Cons: "Seats not roomy enough"

Pros: "Courteous flight attendants"
Cons: "Nothing"

Cons: "Not much food offered on a long flight."

Pros: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Cons: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."

Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Nada"

Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"

Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."

Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."

Cons: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."

Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."

Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."

Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"

Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."

Cons: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"

Pros: "Almonds"
Cons: "Seat, did not get upgraded"

Pros: "Fast and comfortable"
Cons: "No tv but understanding"

Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."

Cons: "Smooth"

Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."

Pros: "The flight was very on-time and it reached the destination even earlier than expected."

Pros: "I will know more on my flight back to my destination!"

Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."

Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."

Cons: "No trash bag in my seat for puking or bubblegum"

Cons: "Boarding wasn't very prompt, but went smoothly once it began."

Pros: "Free tv"

Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."

Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."

Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."

Cons: "Poor leg room compared to jet blue"

Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."

Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"

Cons: "2 of my 4 bags, which I checked in, were broken during my travel."

Cons: "after reaching the destination, it took a lot to open the airplane's doors and letting people out"

Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"

Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."

Pros: "the aircraft was fine. leg room was slightly larger than other commercial flight i took recently."
Cons: "the crew at the boarding counter was unhelpful. my girlfriend and i were rescheduled to a later flight and were randomly assigned to 2 separate seats. online seat selecting did not work at all."

Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."

Pros: "Awesome service in first."

Pros: "First checked bag free."

Cons: "I was surrounded by a basketball team. They all have terrible breath. I know that because they kept talking to each other and I was in the middle (literally) of it all. Thanks Delta airlines!"

Cons: "Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!"

Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"

Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."

Cons: "Confusing in LAX as to where to go for the flight"

Pros: "I didnt like anything about it"
Cons: "American knew it had a problem and never resolved it - delaying our flight by minutes every few minutes - we had 38 text messages indicating a change. In addition the crew "aged out" so we had to get a second crew - waited for that. the first plane had a mechanical, the second plane had a mechanical - more lengthy delays then finally the last plane was fine - but was again delayed by yet another hour for a total of 7 hours delay. Our compensation? Non existent."

Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."

Pros: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."

Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."

Pros: "Staff was great"

Pros: "Everything was fine"
Cons: "The trip was good"

Pros: "Customer service was friendly"
Cons: "So uncomfortable"

Cons: "3 to 4 hour early flight should have chargers on the plane."

Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."

Pros: "The customer service!"
Cons: "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"

Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."

Pros: "The crew were very kind and helpful, going above what was needed!"

Pros: "The crew was friendly and the flight was great."

Pros: "Service"
Cons: "Nothing"

Pros: "Staff courtesy."
Cons: "When I started this leg of my trip, I was completely exhausted having been in sitting position for almost 24 hours straight. Airline made no concessions for travelers knowing that some were just doing a simple trip and those others whose journey was very long. Narrow seats added to stress and discomfort. Airline policy seemed to be "Give me the money and I will deliver you safely. Period" Humanity seems to be last on airline list. Traveling is seriously grueling and unpleasant for all those not in First Class."

Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."

Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"

Pros: "The flight boarded really quickly with absolutely excellent service from the flight crew. The pilots and crew were so considerate, and helpful. They totally took care of all of us. From the time I got on to the flight to the time I got off the crew were there to make sure I was taken care of."

Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."

Cons: ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"

Cons: "More flight delays..."

Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."

Pros: "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
Cons: "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."

Pros: "Flight was prompt. Crew was good."
Cons: "Not seated together with my wife. Looked at paying for upgrade, but no seats together."

Pros: "Everything went smooth. Staff were professional and friendly"
Cons: "Nothing."

Pros: "I like that it's open seating."
Cons: "I don't like how there's not de-boarding procedure. Some people try to just rush off the plane."

Pros: "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"

Cons: "No issues"

Cons: "THe reading light was broken"

Pros: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"

Pros: "I had lots of space to my self"

Pros: "On time"
Cons: "We were so crowded. No leg room. The lady next to me was too big for her seat so it was hot and sweaty the whole way"

Cons: "airbus A320 doesn't have power ports at seats...."

Pros: "Entertainment was not available for the latest Safari browser 10."

Pros: "Smooth, quick flight!"

Pros: "Again getting moved up to first class"
Cons: "I would have liked to know before I was already seated in Coach."

Cons: "It's not the first time that I was forced to gate check my carry on luggage. They claim that the cabinet in the plan is full while actually there is plenty of spaces for multiple luggages to be there. The crew was rude and refuse to explain it in an acceptable way. When I asked why cant I carry it when there is enough space, she simply says because you just can't. Do you want to take the plan or not! This is unacceptable."

Pros: "Staff was accommodating throughout the trip"
Cons: "We were delayed on every leg of the flight - even sitting on the tarmac for 1.5 hours. No nursing rooms available in the airports."

Pros: "Main cabin extra leg room."
Cons: "Barely any help with delayed flight and connecting flight. Had to say a prayer and sprint through DFW to make the connecting flight."

Pros: "That it was a short flight."
Cons: "Small plane. I had to gate check my standard size carry-on bag because the plane was so small. Waste of a first class flight. How and why is there even a category for entertainment? There is no more entertainment unless provided by yourself. Even the free wifi is bullshit! I was given a warm beer! First class is not worth the money."

Pros: "I missed my previous flight, and even before that my day was going pretty bad. I was quickly routed to the desk to get a replacement ticket, and even though the flight was oversold, they had me wait around until the plane was ready to take off. A couple minutes after they shut the door of the boarding bridge, I was called and told to follow one of them. It turns out a couple of people were headed to the right city in the wrong country."

Cons: "The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best."

Pros: "Nothing"
Cons: "Flight was pushed out at least 5 times before departing. Once we even boarded and were told to get off the plane after the delay became too long, "for security purposes." The pilot was completely unprofessional - he tried to make light of the situation. At first it was funny but the jokes soon got old. There was little attempt to to update as the delay kept getting longer and longer. We learned more about the delay from our phone apps than from the crew. Most idiotic and incompetent group I've ever flown with."

Pros: "Not much"
Cons: "Not much"

Pros: "Since the merge with US Airways, it seems as though American has adopted it's ways. US Airways was my least favorite airlines therefore I am disappointed by the merge. American now charges $25 each way for a trip to the Caribbean, which was not the case in the past. No entertainment provided unless one wants to watch a Free movzie on your small cell phone screen (lets hope your phone is well charged and you remember to bring your ear buds also)."
Cons: "Lack of snack options, lack if entertainment, baggage fees, less space for comfort."

Pros: "Captain was like a tour guide, gave us info about what we were flying over and kept us super up to date on all info."
Cons: "Seat in front distance. Granted I'm over 6 feet tall but sucks to have to pay $50 just to be slightly comfortable. Then in the aisle getting bumped all the time with people going by. Got rammed by the flight attendant cart, wasn't very fun. Left a nice bruise on my shin."

Pros: "Full flight, we got on smoothly and took off on time. The plane was clean and the pilots during abbouncekents were easy to understand and funny."
Cons: "I had to wait over 1.5 hours to use the bathroom because of the food and drink carts. The flight attendant would not let me use first clsss and told me I had to wait. That was way to long to make someone wait."

Pros: "The boarding process went smoothly."
Cons: "The entertainment options were not that broad. Music for instance was only podcast?!"

Pros: "the price of the flight was the best part of the deal"
Cons: "have to pay for movies, and no good selection of snacks on flight."

Cons: "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"

Pros: "The crew was very pleasant, food was average."
Cons: "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"

Pros: "Polaris"

Cons: "Seats in economy were cramped! Chair barely leaned back at all. Woke up with a sore neck. Cabin was freezing!"

Pros: "The boarding process was as expected and comfortability."
Cons: "I did not like the fact there was no in flight tv, while I brought my laptop the wifi did not work at all."

Cons: "The food was aweful."

Cons: "Too crowded."

Pros: "We arrived safely on time."
Cons: "Bathroom is too small. Announcements were anxiety inducing. Sick people on the airplane spreading germs."

Pros: "On time from Checking In and Departure"

Pros: "smooth flight, good service"
Cons: "hold up to board family with 2 much luggage, overhead bins 2 small"

Cons: "Had to circle 3 time before landing due to air traffic."

Pros: "Nothing"
Cons: "Too many delays, nothing was offered. Nothing was given or comp; Food, water, bags, seat upgrades, not flying untied again"

Pros: "Crew kept passengers informed about changing information"

Pros: "Delays 2 hours"
Cons: "Refund"

Pros: "Flight was shorter than expected"
Cons: "Bathrooms were dirty and sound wasn't working for first in flight movie"

Pros: "Excellent attentive care."
Cons: "My first 5 hour long flight did not have a complimentary snack."

Pros: "Despite the lack of entertainment options, the ability to upgrade to economy plus made my flight comfortable."
Cons: "No entertainment on board, and you need a plugin installed on your mobile device to make their streaming service work, which I didn't have."

Pros: "Not much ~ no movies, no rental video device ~ nothing"

Pros: "The flight was great and crew was awesome!"
Cons: "There was no working wifi, which was a bit of a bummer. But certainly not the end of the world!"

Pros: "Great help from all the ground staff, especially in Osaka."
Cons: "The food was okay but you need to offer herbal teas for those who want something warm (planes are cold) but not caffeinated."

Cons: "Flight was delayed several times due to no pilot"

Pros: "Porter Service in Las Vegas. The gentleman who helped us was awesome. The rest of the crew don't even compare to the Japanese in service"
Cons: "why would you charge $6 for a 1.5 hour flight to watch TV. Didn't even have time for a movie..."

Pros: "Very smooth and easy. Thank you"

Pros: "Very little good things to say besides it was a new plane"
Cons: "They had one of four meal options left by the time they got to me, a platinum member. The seat also would not recline to 180 degrees"

Pros: "We had an empty seat between us which made the trip much more comfortable. The dinner service was pretty tasty actually. Flight attendants were friendly."
Cons: "Forcing people to use their own electronic devices rather than having in-seat entertainment is obnoxious. Insert typical complaint about tiny spaces on airplanes. The pre-landing snack sandwich was pretty nasty."

Cons: "Delayed boarding, no overhead room, change of gate.... Kayak informed me of gate change and delayed flight easily 30 minutes prior to board change in the airport"

Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."

Pros: "Got upgraded to Economy Plus ... how nice to have some extra legroom on a long flight! LOTS of movie options for the 6 hour flight."

Pros: "The plane was a newer version so we could watch movies up close and personal, although I'd prefer the option to stop or pause the movie and also to choose to watch whenever I feel like it, like on the Lufthansa planes... those are great! Many choices and full control to pause or start whenever one likes to..."
Cons: "One of the flight attendants wasn't the friendliest, a bit of a "humph" attitude..."

Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."

Cons: "The flight had no flight crew, so I had to fly out the following day, missing important client meetings and losing money. I paid extra to fly out on Sunday so I would be able to make my obligations, but didn't arrive until Tuesday night. No refund or voucher was offered, although I asked. It would be nice if they at least paid the difference between the flight I paid for and the cheaper flight I received."

Pros: "They still offer drinks. It was a short flight, so all the bad things didn't have to be endured for as long."
Cons: "Every time I fly United, I realize they shrank the seat size, again. Oh, and the flight attendant spilled my drink on me. Only said, "sorry, buddy" and then got me a couple of napkins... Was friendly other than that, though. O.o"

Cons: "The food was horrible. Even legroom in economy plus was cramped."

Pros: "Seats"
Cons: "Ground staff was racist. Standards vary depending the color."

Cons: "It was very crowded"

Pros: "It was a comfy plane ride."
Cons: "I liked everything."

Cons: "there was no in-flight entertainment."

Pros: "I love that you can fly direct to Pasco now. For years, one had to fly to Seattle and catch a puddle jumper. You're only in the air for about an hour and a half and Pasco has been slowly upgrading their airport. I love how easy it is to visit my family in the Tri-city area now."

Cons: "My flight from Santa Barbara to SFO was delayed, causing me to miss my connection. After sitting in the Santa Barbara airport until 11pm, I was rebooked and sent home."

Pros: "The plane was new"
Cons: "Won't let you check in in advance so they can give you a terrible seat for a 12 hour flight. They won't even let you check in from the point of departure if it's with one of their partners. They also will do everything in their power to not give award miles to pattern airline clubs. It doesn't matter if you give them your United number and even register your United number with the flight for United. They will apply it to the Lufthansa Club and pretend it was just in the state and never actually give you the miles no matter how many times you try. This is not from one experience with Lufthansa / Austrian. I've had this experience many times with every flight I take with these terrible Airlines. I would never fly lifthansa unless it's at least $200 cheaper than any of their competitors."

Pros: "getting there"
Cons: "getting there late"

Pros: "The flight was delayed due to fog in SFO. This apparently is something that happens often, and given that most people flying to SFO are trying to make connections it is very inconvenient."
Cons: "The flight was delayed due to fog in SFO. This apparently is something that happens often, and given that most people flying to SFO are trying to make connections it is very inconvenient."

Pros: "Nice crew."
Cons: "Constant ads on the tv"

Pros: "The flight attendants were nice"
Cons: "Missing my international connection, having to spend 24 hours in San Francisco, not able to reschedule on a different flight. United paid for my hotel and gave me three $7 food vouchers. They only gave me 4oz of soda...I asked for the can and the flight attendant was rude. I wouldn't pay $7.99 for 3 hours of wifi."

Pros: "Plane was not crowded. Less claustrophobic. Bathrooms clean."
Cons: "Sound system. The PA blasting through ear phones is annoying."

Pros: "My flights/trip to Billund were rebooked, because of Lufthansa's strike. So I travelled a different route; Sacramento to Houston, to Toronto, to Copenhagen and from there to Billund."

Pros: "I liked everything feel comfortable flying by air plane"

Pros: "Cheap, you travel from point A to point B"
Cons: "They don't even serve water!"

Pros: "Boarding and timeliness"
Cons: "No food, no beverages"

Pros: "Liked the ease of boarding and cleanliness of the plane!"
Cons: "No reclining of seats"

Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"

Pros: "Arrived 40 minutes early so can't be too sad about that especially since a gate was available immediately. Jet bridge in SF was heated but in Denver where it was colder and he had to wait it was not. The check in lady clearly did not care about her job at all I'm Denver. Frontier is a budget airline which for this trip worked for me as I was able to pack everything in a "personal item" and don't mind sitting in the back of the plane, I got lucky and got asigned a window seat. No drinks offeed without a charge which I don't agree with but again you get what you pay for. And it's way better than Spirit."

Cons: "Everything is an upcharge - carryon, a seat that reclines, etc."

Cons: "They allowed us to checkin and get to the boarding zone just to tell us the flight was canceled."

Pros: "Good time slots"
Cons: "Long line at DIA bag drop (insufficient staff), delays on both ends"

Pros: "I got the upgraded seat, (+$45). It was very roomy. There's no entertainment but I brought my own. Food and drinks for sale were good and not as expensive as the shops in the airport. No sandwiches, just snacks and booze. Overall was pleasantly surprised."
Cons: "It would have been nice to be able to buy a small sandwich.. It was a cross country flight and I was pretty hungry when I got off the plane."

Pros: "Price is able to reach"
Cons: "No water to customer drink"

Pros: "Little."
Cons: "Worst flight of my entire life."

Pros: "Nothing"
Cons: "At airport 2 hours before flight and still missed flight due to check in lines that were the length of the entire terminal. Knowing the capacity of planes and number of booked flights, one would think they would have more than 4 people working the checking in counters. Did not receive a refund for flight and baggage fees. I will NEVER Frontier again!"

Cons: "I will never fly frontier. they changed gates 3 times, turned off AC, had no one to push back the plain and so on. too many to list."

Cons: "Mistake with wrong gate number, no food, crew with out smile, plain with no plug in inside"

Cons: "Flight attendant from Denver to San Francisco had a bad attitude and was passive aggressive with guests. Perhaps it was a long day for her but at the end of the day you have a job to do and don't take it out on paying customers."

Pros: "same as above"

Pros: "Nothing"
Cons: "Another plane malfunction! Last time we flew Frontier we were stuck for 2 days in FL! Never was another plane brought in for us. Never was another flight to,Cleveland bumped so we could return home. At least you figured out that disaster and we were able to board a plane scheduled for Philadelphia, which bumped that passenger to a flight 3 hours later. And the stories of horror other passengers had last night...all about Frontier, one man previously had totally missed a cruise! This is not how to maintain nor run an airlines. I will not be giving Frintier another chance."

Cons: "Crew service when serving paid drinks, mis-taken order"

Pros: "I liked how fast the boarding went. The flight attendants were very nice. The wine was nice. We were kept informed about the fact we were running late. Still arrived on time. Plane was clean."
Cons: "No entertainment! But I expected that so that is okay. Unclear why the question. People next to me bought a snack but the one they wanted was out. They were disappointed. I did not like the fact that luggage is so expensive to check. I could not believe I had to pay for a seat once I had bought my ticket. I thought that was part of the price of the ticket. I can't fly standing up."

Pros: "On the up side the crew seemed to be nice and professional."
Cons: "The plane was too small and there was no entertainment. All snacks and drinks had to be paid for. I have never experienced this with any other airline."

Cons: "Worst seats in any plane I have EVER been on (and I travel ALL the time). Those steel seats with 0 cushion have resulted in me having the worst back pain and being on bed rest for the past 3 days on severe pain medication with no signs of improvement. I will never fly Frontier again."

Pros: "I booked Frontier for the low price. But after going to a farther away airport and paying for bags and seats and drinks and sitting in an uncomfortable seat, I am not so sure it was a great deal. I am happy that I did pay less than other airlines even with the cost of checking a bag (less cost than carrying one one) and for the seat. Because it is more costly to carry on a bag, hardly anyone did leaving lots of room in the overhead compartments and speeding up boarding and deplaning considerably. Snacks and drinks were reasonably priced and lower cost than in the airport. Only snacks like chips and beef jerky are available so if you want food, bring your own. Flight attendants were friendly. My bag arrived on the same flight that I did and it was in good condition. We were reasonably close to on time."
Cons: "Seats are short front to back and don't recline. There was barely enough room between seats to force by backpack down to the floor and almost no room on the floor to hold it leaving me with no where to put my feet except on top of it. My legs are long and about 1/2 of my leg was not supported by the seat. This was manageable for a short flight but I would certainly not book a long flight with these seats. We spent considerable time on the tarmac waiting at both ends. I am not clear on the delay at the beginning of each flight. The delay at the end was related to Frontier only having 1 gate at each airport so we had to wait until it was free. Yes, we landed 20 minutes ahead of time, but we got into the gate 20 minutes late - meaning sitting on the tarmac for 40 minutes. Bags were slow to come up. Probably because everyone checked them so there were many."

Pros: "Flight left and arrived on time."
Cons: "Seats didn't recline and website is misleading when it comes to purchasing seats. I was very uncomfortable."

Cons: "Despite the missed connection the woman at the ticket counter insisted that I would be charged for a carry on bag. I flew American instead and will be seeking a refund."

Cons: "This airline comes up with every idea possible to charge the costomer. I give the airline a star for being sneaky and sly and having rules and policies to rip off passengers. Because it is brilliant that they con you without breaking any laws."

Cons: "They've changed the seats on frontier- most uncomfortable flight ever. Plus it was late and the flight attendants seemed like they couldn't be bothered to be there."

Pros: "Frontier staff in SFO (San Francisco) friendlier to passengers than ORD (Chicago). Kept luggage at SFO for pickup when I arrived"
Cons: "Missed flight by 10 mins. Was able to check-in 1-hr before a domestic flight and get my boarding pass printed. However, the attendants were not interested in expediting me, and 4 other passengers going on the same flight, through security. Ultimately, 5 passengers with boarding passed missed their flight even though we had arrived to the airport and checked-in at an appropriate time! After the plane left, an attendant assisted a passenger to rebook their flight, but then left to go on break and left 3 of us stranded. Very few Frontier attendants available to help us. Had to pay $225 for another same day flight to SFO using American Airlines. Learning points: - hard deadline, need to be at gate 10 mins before departure time - lofty and esoteric reimbursement process - Frontier does not participate in TSA Pre-Check, so arrive 2 hours ahead of departure time for domestic flights - Frontier does not participate in other airline organizations, so unless you rebook with Frontier you are paying full price for the new ticket"

Pros: "When you add up the extra fees for carry on bags and reserving ordinary seats the bargain fares slip away. That being said, Frontier is a decent option if you know what you are getting into. Travel (extremely) light and decline to "grab a seat" and you can save some $$$."

Pros: "I really am not the type to write bad reviews, but I couldnt believe how unprofessional the crew was. They were extremely loud talking about their own personal issues with each other, barely made eye contact with any guests, and when I asked for a cup of water, I swear the woman felt like I was asking too much. It was expensive to pay for either a carry on bag or a checked bag and you had to pay for a seat if you didnt want to be stuck in the middle. Not a great experience."

Pros: "free water"
Cons: "the flight was late coming and going by over an hour."

Cons: "I understand charging for luggage, but they rig it so that it is cheaper to check in a bag than to carry it on (wtf??). This normally is not a problem but both ways to SF they had issues at the baggage carousel and we spent 30 mins waiting. They also add a $13 fee both ways for any seat on the flight, then if you want a special seat with legroom it is $25. To me that should be illegal. You sell me a ticket but I have to pay for a seat? WILL NEVER FLY FRONTIER AGAIN"

Pros: "Nothing. Worst airline ever. Rude, incompetent staff."
Cons: "The $60 charge for carry one that I discovered as I was about to board the plane. In 42 years of travel, never been charged for this. My bag ended up being more expensive than my flight! I thought I had found a $49 bargain flight on Kayak, and it ended up being a red herring. I feel completely ripped off. Not to mention, I saw a member of the flight staff treat 2 passengers ahead of me with very little respect. I was not the only passenger fooled by the carry-on scam. This entire experience with Frontier was like a Quentin Tarrantino movie. Never again!!"

Pros: "wide seat areas/ comfortable"
Cons: "rude crew / lost our baggage / no return calls until next day late about the drop off/ we went back to airport and pick up next day/ wasting time"

Pros: "New seats were slim and yet comfortable and full in the seat. On time departure and arrival Price"
Cons: "No coffee? tea? really? Leg room minimal Tried to choose seat online but only responded if I selected one costing yet more. Only 1 carry on no matter size Not enough space to open lap top fully with small table."

Pros: "We didn't crash."
Cons: "The flight was delayed for two hours before boarding, with no explanation. I chalked that up to winter travel and didn't worry about it. But then it was delayed for over an hour *after* boarding. Again, there was no apology, no explanation -- the crew literally said nothing to anyone until finally a clamor rose among the passengers to find out for us what the hell was going on. You know what they said? The airline was so understaffed that day that they didn't have enough people to get the baggage up the ramp and onto the plane! THAT'S why we sat there for over an hour! As well, I have never been more crowded on a plane in my life. I am a thin woman of average height, yet I couldn't put a book in the seat pocket in front of me because my knees were already touching it. Bags cost money, Drinks, including coffee and soda, cost money. And no one on the crew ever smiled. I will never fly Frontier again."

Pros: "Worst experience in my entire life. Staffs were rude, unofficial, mean while dealing with passenger..They charge 60$ for a carry on to use a over head cabin. ... Rediculous!!!!! They are very unfair.."

Pros: "Our flight didn't get canceled."
Cons: "I did not like that the airline does not mention anything about paying for carry on, paying for all drinks and food or paying to choose a seat, which were extremely uncomfortable by the way. All of these costs combine could have equaled or exceeded other ticket prices. It felt misleading and not worth the effort. I also thought that the sales pitch on the flight was disruptive and annoying. If you are going to represent yourself as a budget airline, stop trying to nickle and dime me everywhere you can."

Pros: "Nothing"
Cons: "Everything. Frontier is awful and I will never fly with them again. They cancelled the flight for "weather" more than 12 hours in advance. By the time the flight was supposed to leave, flights were taking off from O'Hare without any problem. Next, they could not have been less cooperative in helping my find an alternative route to San Fran. After more than 2 hours of arguing with Frontier personnel, they magically found a way for me to get there via Denver. Finally, once I boarded the flight to Denver, the crew could not have been any less competent. I saw at least two instances where they had given away the seat of someone who had checked into the flight, then had to scramble to find them a new seat. Frontier is the worst."

Cons: "More delays, few answers, no satisfaction. Do whatever you can to avoid flying Frontier."

Pros: "The crew was fine."
Cons: "First, I was not made aware that checking a bag, selecting a seat, and carrying on a bag would each be extra charges on top of the ticket price. If I had known that, I would have used a different airline, because the prices were relatively similar after all of the added costs. Secondly, the actual plane ride was incredibly uncomfortable. The seats on these airplanes do not recline (which is frustrating for a 3.5 - 4 hour flight), drinks or snacks are not free, and most of the other passengers were rude and difficult. I would not recommend this airline for any flights longer than 1.5 hours."

Cons: "I had a prior international flight that landed at 5AM that morning. I hustled through customs to try to make this flight. I asked multiple TSA agents how worried I should be about making my Frontier flight and I was assured that I would have time to make it. After running through the A Terminal, I got to my gate and the doors were already closed and no agent was there. I feel let down by the TSA agents."

Pros: "The boarding process was easy enough."
Cons: "The crew was absolutely clueless. Half way through the flight no less than 6 sleeping passengers were woken and shuffled about because they discovered two other passengers had seated themselves in the priority area. I understand the desire to ensure passengers are seated properly. However, it was ludicrous to wake 6 people who were not at fault for this error on their part. They should have been more vigilant at the start, or left the rest of us alone after the fact. Terrible understanding of customer service. Also, our flight arrived early, however, they didn't have the appropriate gate available. Poor planning as we knew we'd be early about half way through the flight. Would not fly again, not because of the disorganized gate business, however, there's a real lack of customer focus on this airline."

Cons: "we paid for our carry on... There was no drink available... And very impolite flight attendant..."

Cons: "Crew was condescending and rude. There were young adults in a group around me and my companion, who also look young, and the way the flight attendant spoke to us about technology was rude."

Cons: "Frontier has trained their staff and written their website to "threaten" passengers into buying extra's like bags, assigned seats ."if your bag doesn't fit we will charge you 120 at the gate", I cant' guarantee a refund" "you may not get a seat if you don't buy one online (they warn you three times on the website before you can complete online check in...we were "randomly assigned" 6 seats together for free by skipping the buy seats step and completing online check in). On frontier you can only take one personal item for free. carry on is $70 (35 one way) and checked bags are $60 (30 one way)...MORE at the airport. I also fault Kayak here, they don't compare apples to apples - united carry on bags are free.. I bought 5 checked bags (6 people flying), but we decided to just do a personal item in the end. Turns out you can only get bag refunds at the airport ticket office ..not online or by phone. The ticket agent said there was no guarantee we would get a refund, but she would put a note in our record. Hmmm....prepaid $300 for a service we didn't use and may not get refunded. Online check in tries to bully you into buying seats...you have to say no 3 times before they let you complete check in. That would have been another $120 for the 6 of us. The best for last. On the return flight home, we went to ticketing agent to get refund for return bags ( the outbound ticket agent would only put a note in our record for the outbound flight, so we had to stand in line again for the return flight). She told us there was a gate change and sent us to the international terminal (a different terminal than the rest of Frontier flights). She marked the new terminal on our tickets. We were at the gate for 45 minutes and realized there were only about 10 other passengers for our flight there. I tried to call frontier on the white airport phone. They just had a recording and told me to dial an 800 number. I was on hold for 20 minutes before i got a person who said he couldn't get me any information. The flight wasn't listed on the departures board in the international terminal we had been sent to, so finally we decided we'd better go to the original gate. We had to go to another termanial, go through security again, and found our flight boarding at the original gate. The woman who sent us to the wrong terminal was at original gate loading passengers, so she knew there had been a mistake. She said they had made two announcements. The trouble is, the announcements were not audible in the international terminal. I told her there were several other passengers at the wrong gate, one of whom was elderly and would need help making the flight, No apology, and when we continued to try to get help for the other passengers, they, told us to move away from the podium or they would call security!!! ARGH!"

Cons: "First of all, they charged me to check into my flight. My $131 ticket turned into $183 and I hadn't even checked in for the way back. Not only did I have to pay for a seat at check in, but I had to pay $40 to brin a carry on!!!! So what the heck did my ticket pay for?!?! Once I choked down the extra $53, I went to the gate and the flight was cancelled. The gate attendant offered a refund or to put me on a flight the next day. He wouldn't look at other airlines for me. The only nice thing they did was make the refund process easy on the phone, since I had to leave the terminal to find another ticket counter to help me. I will not be flying frontier. Ever."

Pros: "Price"
Cons: "Delay"

Pros: "$45 to carry on a bag and put in the overhead bin. Ticket was cheap but after paying $45 EACH WAY I spent more than buying a ticket on another airline that lets you carry on a bag for free. They even charge for soda. Ripoff. Will never fly this airline again. Buyer Beware. There is no way to know about the hidden fees before buying your ticket unless you want to spend an hour or more combing through the multiple pages of fine print."

Cons: "hidden fees, paying for baggage."

Cons: "They offered cheap tickets to lure my friend in (she paid for my flight to her wedding as I just moved to another state and was strapped for cash) and only when I arrived at the ticket counter, did I find out that I had to shell out an additional 45 dollars FOR A CARRY-ON!! So, I had to pay 90 dollars, which I didn't have, AND pay for snacks and a beverage, because nothing was open at airport at the time of my flight. The flight crew was mediocre at best, as the flight attendants didn't bother to greet anyone except for the only man in a business suit. If you're going to nickel and dime people, I think it better to charge a little more for everyone's ticket, instead of slamming them with hidden costs. Overall, this experience left a bad taste in my mouth that even the 2 bucks a piece in-flight sodas couldn't wash away."