Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
They boarded the plane when they knew they had mechanical issues. Passengers then sat on a hot plane at the terminal for almost 2 hours before departing.
Flight itself was fine. Major delay resulted in arriving one day later than planned, additional transportation cost, unplanned, and unplanned parking fees. No travel voucher was offered and when I asked was told it was not possible to issue a travel voucher.
That I eventually arrived at my destination. The pilot on the Newark to Chicago segment providing entertainment as an apology for the delay of leaving. The television at the gates while waiting for my very late plane in O'Hare.
The understaffed check-in at EWR. The late departure from EWR. The missed connection at ORD. The very late departure from ORD. My luggage was sent to the wrong airport.
United sucked on this leg. Flight never should have left Chicago. We were diverted to Oklahoma City, where United abandoned us. System was unresponsive and noone could override the system.
Folks at the counter could not cancel the diverted flight, so United was not able to rebook us on other flights. This was at midnight to 2:00 am. I stayed at the airport to catch a 5:00 am flight to Houston, then to Omaha, then had to rent a car to get the rest of the way.
United lied to us about what was happening to us several times. Then abandoned us when the pilots timed out.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.
The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.
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